WATCH THIS before you book a TURO car rental - Our first time using Turo!
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- Опубликовано: 4 июл 2024
- What's it like to rent a car with Turo? Today we are providing our honest review of our Turo car rental! We recently used a Turo car rental for the first time during a trip to Dallas, and learned some important things that you should know before you use Turo.
#Turo #turocarrental #travel
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I need a promo card that wirks for my 1st time.
A year later, this is still one of the few Turo reviews from a "user/driver" perspective. Thanks again @Tourist to Local
Awww so sweet. THANK YOU!
- do u have to show id after purchase ? I’m just curious cuz I lost my id but my accounts set up ! Just wanna know before purchasing
I appreciate that you included screenshots of Turo to amplify your review. Thanks👏🏾
My pleasure! Thanks for watching!
Great review, literally the most detailed/hands on review on RUclips.. I was nervous about renting on Turo, this helped a lot
So happy to help!
Watch out for the trip fees. My rental was gonna double so i decided not to use turo.
How was ur experience through turo😅 need a car for 3 days pick up and drop off seem simple is there a deposit
I'm a host and each time before someone take the car I check all the fluids, lights, Tire thread depth, tire pressure and take pictures of what I check. This way it illiminate small issues that guest might have.
That's awesome!
Does guest get the insurance money back if no damages?
The only problem I have is giving cc info before talking with host or even making a firm decision
How does the payment work is there a deposit etc
@@teefree8041 it depends on the type of car. If it’s a basic car (Toyota, Honda, Chevy, etc) the security deposit is $200. If the vehicle is considered a Deluxe Class car (Maserati, Lambo, etc) the security deposit is $750. So to answer your question, yes you will be charged a security deposit/hold but so long as there are no damages, the hold will be released.
When you found headlight out, why not go to auto zone or advance ? They will install light for free, then take receipt to host, you get reimbursed for cost of light.
THANK YOU SO MUCH! As a very type A traveler I do as much research as possible before hand and this answered all of my questions😁
happy to help!
Me three!!😃👍 I'm picking up my first ever Turo rental car tomorrow morning, and this video is a huge help. Thanks so much!!!
@@rogerlee3306 how was your experience?
Mil gracias! I booked a rental for next month and now I'm relaxed about it and will definitely test the car before I drive off. Stay well!!
Best of luck! Happy to have helped out!
Thank you so much for this perspective. I'm planning a Florida trip but the other company prices are INSANE. I really want to use this service
Glad it was helpful!
Awesome review! I will be using Turo for the first time later this month. This definitely helped clear up some questions and helps me not walk into the unknown! THANK YOU!
Happy to help!
How was your experience?
@@mistercutright It was great! I’ve used it on 4 separate occasions now. All 4 great experiences! The fees have drastically increased so watch out for that! I recommend being thorough with your inspection when you get the car and communicating any issues out the gate!
@@NackyWms thanks for the information. I’m going to be renting next week
Great review because I was just thinking about using TURO! Thanks 😊
Happy to help!
Thanks for the detailed review! Great info!
Happy to help!
Thanks for the review. Possibly renting this summer. Appreciate the insight.
Glad it was helpful! Best of luck!
im going to alaska in a couple weeks hertz wanted to charge us $550 per night for a car, i patd $100 per night for a better car on turo
It's such a money saver. I'm glad we found out about it!
car rental companies will be out of business pretty soon.
Iaà
How much was the insurance?
Thanks for this! I’m trying to rent a car but the rental car companies are soooo expensive and the holds they put is a joke
Totally agree!
Expensive and fraudulent especially enterprise and hurtz I'm suing them now 4 racial discrimination
Wonderful. Super informative review!!! Thank you for this!!! You covered all & more questions I had about Turo. I live in Vegas & haven't had nor needed a car here in 7yrs, as the buses run every 15mins & I'm close enough to skateboard to most other things or from bus stops. Occasionally I Uber & it gets costly....& compared to Turo, it's insane that I would ever Uber with the alternative option... I'm super stoked to try Turo out this week on my days off now, thanks to your wonderful review; you've made my worries into elation & super stoked-ness! I miss driving so much!!!
Happy to help! Best of luck to you!
@@TouristtoLocal hey i was wondering what if i rent from turo but want a friend to drive? is it easy to add them and does it have additional cost? ideally i would like to surprise him (birthday new job and moved across country) w the car but if i have to add him first thats fine ij dont know right now
@Hate Committee also if you don't want to buy a bus pass you can buy one through the RTC app or one when you board the bus via the box right in front of you it's $2 for a one way ride, $3 for a 2hour pass & $5 for a 24 hour pass.
Vegas is a very easy City to navigate bc it's on a grid no water or old streets like most cities.
So if you ever get lost no worries just hop off & cross the street to get to the next bus stop. Bus stops are everywhere, each block has at least one. You'll get to remembering the bus stop#'s you frequent & the app or 41411 (#you'll text to confirm when your bus is coming) your text to that#will be in your thread.
Towards the strip=West
Away from strip=East & towards Boulder Highway & Casino
South=. Towards the airport & South Outlet mall & SSTT(South strip transfer terminal)
North= towards downtown,Arts district & BTC ( Bonneville transit station)
The 2 transit stations above are the 2 where you'll catch connections to other buses if you need.
Google maps where you're going, click the bus/public transportation option & it'll tell you what bus/buses you'll need & from there you can look up when & where your bus/buses are coming.
The bus is a great way to learn your way, I highly recommend the arts district it's newly renovated & has great art, character, restaurants, shops etc.
Give yourself time bc here in Vegas we have a ton of construction.
Also be very careful ppl drive like Helen Keller, trust no cars see you walking & go behind em.
Also it's a transient City as many neat people there are there's a lot of bad people/ oppertunivors so trust your gut! You're not being paranoid or mean you're being smart & your gut tells you things for a reason! Carry a knife or mace for night travel & only wear one head phone just to stay vigilant.
Also the buses have bike racks on the front they hold 3 bikes but if they're full you have to wait for the next bus.
Buses show up to your stop every 15min if a busy street if not they'll show up every 30mins.
Saturday & Sunday buses run on different times also on holidays. So always check via the app
Most bus drivers are pretty cool/nice & if you doubt yourself just ask em & they'll help you or let you know when you're at your stop.
Best of luck to you!!
Very helpful video. My car is in the shop so I was told to try Turo. This will be my first time! Thanks for the info!
Happy to help!
I love Turo. We have used it in Cancun, Paris, Vegas and LA.
Oh wow! I didn’t know they were in Cancun! Good to know!
That’s cool that you’re also looking at purchasing the car you rented. Exactly what I’m doing this weekend for a Vegas trip. Renting hybrid Ford Maverick truck. Really want one.
It's a good strategy! Best of luck!
Great video your giving me confidence in Turo
Happy to help!
Good review. I guess bad things or car unexpected issues happen, and it is up to the host to fix or not fix. To hosts, how do you handle unexpected issues with renters?
Good video. My take, on whether to use Turo or not ( I have not - yet) is the OWNER is more important than the CAR. Use the clues available before you fall in love with the idea of driving a particular car. Clues help you to avoid problems that you didn't cause, and unnecessary anxiety.
Excellent tip. I 100% agree with this!
Facts same as AirBNB use reviews to weed out candidates.
Gotta love honest reviews
You and your dad are awesome needed this information 👍
That was her husband or bf. LOL
Very informative. Thank you!
Glad you enjoyed it!
I booked my Turo through their web site with a regular web browser on a regular computer. Your video helped me to see that I need to install the Turo app on my phone and then log into my account.
Glad it helped!
Thank you. This was very helpful.
Glad it was helpful!
thanks for sharing this experience.
Happy to help!
I just used Turo for the 1st time. For hist to deliver the car to you is very pricey, most of the host charge for car delivery The best way is to pick the car up yourself to minimize your cost
Matin scored! Way to go Martin. 🎉🎉🎉
I just used Turo for the first time in Utah. It was expensive compared to other rental options. When I checked out, the total was $120. However, I ended up paying an additional $100 for fees and insurance + $50 for gas + $30 for cleaning. I paid $300 for 2 days. Not sure if I willl do it again...
What make/model of car was this for?
@@teachermallory587 I rented a Jeep Wrangler for two days.
yeah, maybe for 2 day is too much, but for example me: the next year I will travel LA, i'll rent the car for 2 weeks, it's really cheaper then a traditional rent (Hertz for ex).. 1700$ with Hertz you get an Honda or a Chevrolet, with Turo you get a Porsche.. that is weird, but cool after all
Did you go off roading?😂
@@TurfSurf No. Just went hiking around Utah.
Good review! Thanks!
Glad it was helpful!
Do they charge your card the day you book the car or the day you pick up the car?
used TURO and loved it-- could choose exactly the car I needed!
Glad you loved it! It's super user friendly!
How much will Turo hold along with the other charges as a deposit on your debit card?
The review was excellent and hope y'all have a hassle free experience next time. I just wish if TURO would give you the choice of paying for the tolls as a one fee, sometimes they call it AIT All Inclusive Tolls, this would make you have no surprises after your trip is done! I hope TURO are seeing this comment 😂. And will try to rent with them after seeing your detailed video, thanks a lot!
Happy you found this helpful. I totally agree! If they had the option to prepay for a toll pass, I would totally do it.
The tolls are billed to the car owners. Turo can't manage every toll for every car. I'm a Turo host and the tolls are a pain to keep up with.
@@elitorres-realtor That would be great for hosts. Unfortunately it wouldn't benefit Turo and they are not likely to spend money on an upgrade that doesn't benefit them. Turo hosts would also benefit from a calendar that shows all of their cars at once. It wouldn't benefit Turo so it's not likely to happen.
I live in DFW. Toll roads are optional, and there are plenty of streets that run parallel to the tolled roads, which are more or less expressways.
That’s not the case for the rest of the country, I’ve just never seen a toll road where there wasn’t a free alternative.
Should I use standard as a coverage or something higher because the vehicle I’m getting is super luxury ?
Awesome review...i was so confused on how it works...thanks
Thanks for watching!
Excellent review.. I'm going to give Turo a try.💢
Hope you enjoy it!
about to use Turo for the first time next week fingers crossed it goes well.
Best of luck! I used it this week for the forth time and have been loving it lately!
Should I have my car insurance separately and then on the top of that we should choose from their protection plan as well? or if i dont have any car insurance is the protection enough? I am really confused.
Thank you so much I was looking into renting from Turo for the first time I'm still debating! Lol but now thank you for that video because so many photos you have to take??? my goodness and your personal photos so many times!?? Wow That's a lot of photos in that app!! I don't know....
Glad it was helpful! It's definitely a lot of photos. It's good for documenting any previous damage.
Will be using Turo in April,video really useful.Now thinking about obtaining extra insurance.Is it worth it?
Turo requires that the cars are thoroughly checked out between rentals. Car light bulbs can go out at any time, on any car.
Great video. Thanks
Thanks for watching!
Dallas /fort worth tolls everywhere. Great video/review
The tolls there were CRAZY!
Is there a total from coverage insurance to choose when booking with turo?
Appreciate this detailed review as I consider Turo vs a conventional rental car company!
Glad you enjoyed it :)
Been wanting to use Turo for 1 day to test drive a newer model BMW. How do I leave my car there at the location? Must I have it delivered or just meet the host with my vehicle? Very confusing
But which insurance coverage did you go with?
A Prius is notorious for blowing headlights,. I have one and have replaced them numerous times. Thank you for the post.
Glad to help!
I’m writing this before watching the full video so bear with me, when it’s says a limit of 400 miles is that per day ? Or 400 miles for the whole trip ?
Do u need a regular credit card with them or can u use your Bank of America card?
Would you recommend declining the protection plan?
Thank you!!! im looking on turo bcuz rentals in Seattle area for my trip in May is ridiculously priced!!
The prices are crazy right now! Hope this helps!
Do Turo take out extra when you pick it I know some car rental apps do that
Good info 👍I had rented a car many times and I never check any lights ..
Happy to help!
Do you have any experience with GMdirecthire? or do you have any knowledge of it? Someone told me that they hired a Kia Niro for a month from them and all went well.
I just used Turo for my trip in Hawaii. It was expensive compared to other rental options. I paid $652 for 4 days with full coverage insurance. The car was nice. The return was easy and convenient. not sure if ill do it again...
when you went to checkout how much was the total and how much per day
Some car rental car company branch offices close during weekends, only the office are open during weekends, which is not convenient if the guest doesn’t come from airport. Turo car rental is not cheap at all, even charge more than car rental companies.
Turo's customer service left me stranded five hundred miles from my house. I called them to get a jumpstart that never showed up. They kept losing my request in their computer. Anyway, after four hours, I called an Uber and went to the AutoZone and bought a battery to install in the truck so I could finish my business trip. Horrible service, they've given me five "how did we do" surveys, and they haven't even acknowledged it. Pathetic. It was the worst rental experience of my life!
@Hate Committee They have an 800 number you can supposedly call. I did. Twelve times. Finally got an Uber and got me a battery and finished my vacation. Don't count on it and buy AAA as well
@Hate Committee that's the issue. They don't claim to be. Won't even acknowledge it happened
@@ralphcroker4889 wow
Have never used Turo but may use it for the first time for a trip to KC this week. Did you get a discount on the headlight problem? Also, would have liked to see how the lockbox is taken off. Great video overall. Ty.
Hope you enjoyed yur TURO/KC experience. I'm considering the same trip to my hometown KC and TURO as well.
Hi, we’re you able to contact the host for questions before or after you rented the car? I’m trying to book through the app.
I only asked questions after we did the booking. Not sure if you can do it before.
so i’m 19 n i’m going on a weekend vacation to san diego to meet my cousin who goes to college there, unfortunately she does not have a license and i am not gonna uber to places so i figured i could rent a car on turo since it’s 18+ n cheaper then any other car rental venture. what are y’all’s advices for a 19 y/o to rent a car off turo?
Great job ! And you have a lovely smile
Thanks so much!
Your welcome! Stay safe keep up the good work.
The problem with Turo is, if your car you booked becomes off-line, from a wreck from a previous renter, you have to spend a lot of time on the phone with Turo Customer Service to switch your booking to another vehicle that your host is offering. Large rental car companies don't make their problem your problem when things like this happen. It's an inconvenience I have to endure to save money and have availability. My Turo host has a personal rental car fleet of five or six vehicles and he required me to call Turo Customer Support to get my booking switched from his car, that was off line, to his other car, that was available. After I pick up my Turo rental car, next week and finish renting it, I'll report back on my experience.
How’s it go?
@@TheSilentAssassin117 It went really well. The Turo host was first rate and it was a much better experience than working with a big rental company at the airport like Hertz or Avis and for a fraction of the cost. That was back in late February, 2022.
@@cgrscott so the switch to a new vehicle worked out?
@@syckindahead Picking up the car, driving it, and drooping it off was a first rate experience. My Turo host was awesome.
@@cgrscott ty for the update!
Do we have to deposit any amount? Asking from Toronto.
Thank you young lady! Will be renting a car on TURO middle of May 2022 from a premier host who will deliver his car to me...hope all goes well.
Best of luck!
Is he delivering to your address
@@binkyfaith Would if i needed that. He's delivering to a paint shop where I will be having body work done on my car. Update: 6/10/2022, I needed to extend the rental another week. There was no problem whatsoever with the host. he is extremely patient and accommodating. When everything was said and done, the close out process was exceptionally smooth. Honestly, I will never rent a car through any other source than Turo...half the price ($43.00 a day for a 2019 Honda Accord) of any mainstream rental company. Car was clean and no issues at all...very satisfied.
@@johnhammond3556 thx for the input, sounds like you had a great experience
A headlight bulb should be an easy fix. I suspect that most auto parts stores would even change it for you.
Crazy because I’m a car guy and would’ve fixed that in 20minutes and charged the host lol. He should’ve had y’all go and get the bulb replaced regardless though if it made you feel uncomfortable. I’m wreckless and would’ve drove regardless 😅
Hi there, I'm looking into renting a car on turo. Do I need to have a credit card to be able to reserve it or to pay for the rental? I only use Debit cards and Cash. Thank you for the info and great video
Here's the payment they accept. Hope it helps! support.turo.com/hc/en-us/articles/203991120-Paying-for-your-trip
Thank you!
Does anyone know if Turo puts a hold on your card like other rental companies?
In my experience they charge me immediately! If we were to cancel ahead of time, they just issue a refund.
When you were trying to explain to us about the insurance you were toggling between standard and minimum and highlighting both at the same time , One was a 153 , 1 was 71 Which of the 2 did you end up going with ?
Also curious about this.
Yes, and people keep talking about "premium" insurance, but I didn't see that as an option.
Hi. Do you know if more than person in your company is allowed to drive the car?
Yes, you can add other drivers to the booking!
Nice video, Regards from POLAND
Woah! That's awesome! Thanks for watching!
Thanks for the información
If one day you came to Houston
I got a 2022 rt challenger for rent
Damn you got him papeles ? You’re a real one for sure
Thank you for the video. It answered Al my questions
You are welcome! Happy to help!
Thank u for your help
Happy to help!
I hope you can help me out, please 🥺 I signed up for Turo last year and it said I wasn’t approved to rent a car. I came back to look into it, and I was able to get to the confirm rental page, BUT on the account tab it says I’m not approved. I contacted support and they said I’ll need to do the ID verification process when I book and I’ll be good to go. Do you know if this is the case? - you’re not approved until your first booking?
I’d really appreciate your input. My car is close to dying and I’m trying to figure out my options when and if it does go to Car Heaven lol
I own a 2011 prius...been through like 3 headlight bulbs in a year...common problem...going to update them to LED
Question about turo I have a united airlines quest credit card that can earn extra miles if the transaction code is in category of travel because I can get extra miles if I purchase a Rent-A-Car at one of the rental places like Hertz, Alamo enterprise or national
Thank you for the references on this video first I was afraid of renting from here and then it was a scam or something si ce this will be my first time but now since I saw your video I feel more comfortable renting it !!
Glad it was helpful! I've used it about 4 times since and have been loving it!
Definitely not a scam. I travel to California a lot and always use Turo. I actually just became a host myself and started renting out my honda civic. 2 renters so far and another renter booked for tomorrow. Pretty cool app both for renters and hosts. Turo I heard is about to go public so it will definitely become more popular when that happens.
Great review! I've used Turo a couple times this year. Great experience so far. So many different cars to choose from in my area. However, when I rent the trip fee is the Same amount as the amount being rented per day. Not sure if it's based on the area I live in or not.
I think it really depends on the area! In some places it is way cheaper than a rental car, and in others it's about the same.
Even if it's the same price as Hertz atleast you get to pick your car and when you show up they don't try and change it up on you at the last minute lol
so do they do reservations. Like if i want the car in a month will it be charged in a month or will they still charge me now.
Yes, they take reservations, but you are charged immediately. If you chose to cancel, you'd get a refund if it's within the cancellation period.
What was the deposit on a regular compact vehicle?
Before I even try to book a reservation on Turo, I need to know what some ppl do if you have a personal vehicle you’re swapping the rental out for?
I know it depends and I know that some ppl use parking garages, but what if their aren’t any around? How does that work? Lol
Is there a deposit needed to rental the cars ???
If I rent a car from Turo and I crash the owners car or someone hit me etc...who is responsible? I am a tourist visiting the USA...I do not have any car insurance...
I think AutoZone or even a Walmart Auto would change headlight for you when you buy a bulb. Not sure of prices but i think when changing 1 bulb. You want to change both at the same time. If the left goes out... Not too long until the right goes out. If the same length of use
Good to know for next time! Thanks for the tip.
@@TouristtoLocal Bulbs can run 10 to 50 dollars but a quick 10 bucks so can drive at night would not be bad
Turo is Great. I rented a Porsche. Great experience.
When I pick up the car, will the owner be there? Or can I do a contactless pick up? And if the owner is there , do they check ID’s even though it was verified on the app?
Depends on the owner. All of ours so far have been contactless, but I've heard some do meet you in person.
Thanks for the video-- you guys are a cute couple.
Thanks for watching!
Aye so I have my turo account set up and with my id but i just lost my actual id at the airport the other day and lost an found TSA don’t even have it which makes no sense when I had called airport. However If I book for a car, do I need to show my id after I purchase ?? I have my other driver licence but that ones my old id. I’m just curious if I click “purchase” do I need to show them after purchase or ?
We've never had to show our ID! We only uploaded it to our account when we first signed up and were good to go afterwards. But you may want to double check with your host before booking just in case they want to see it personally.
First, thank you for posting this review... Very helpful and informative... Gotta ask: Why was the headlight such a big deal ??? ...I mean, you made it seem like the car was inoperable because of one burned out light... Like if the rain had not stopped, there was NO possible way you could continue using the car !!! ...Lol
Hey I'm in Dallas . Aw this was a year ago
I would not pay extra for the turo insurance unless you have no insurance. I have State Farm and they will cover any claims.
Good to know!! Cheers!
Is there like a security deposit needed ?
Oh you here near me in Frisco yes the tolls are a lot out this way
I was so surprised by all the tolls! Thanks so much for watching!
The minimum insurance says $3000 out of pocket for damage. So if somebody hits the car and dents it Even if I buy the extra insurance would I still have to pay for the damage?
Correct. You'd pay up to $3000 for damages.
@@TouristtoLocal is there a deposit required to book with Turo
Just booked a Tesla Model 3 for my two days trip in New Jersey with Turo, let's see how it will work!
@Tourist to Local Thanks for your insight on this app! Do you know if they still provide promo codes for first-time users?
I'm not sure! I hadn't tried one!