Same.. mine now has gunk that won’t come out though.. really unfair of them. I (along with others) told them early enough they could have done the right thing. 😔 this will be something that gives me pause when considering any new releases of Ninja products now.
Agree, and thanks for the video! This is definitely an issue that will lead to mold & it is not sanitary. If that gap was a little wider so you could get in there to clean it that would make a huge difference. Love this machine otherwise, so I’m hoping Ninja can provide a cleaner solution.
My barrel freezes under the slush or frozen juice option no matter what soda or juice I use the barrel freezes the soda or juice. Any reason why? But spiked drinks it’s fine
Hey there, I spoke to customer support today about my retail purchased and registered Slushi machine and this issue. They were very very much against replacing the vessel. I was very kind with the worker who was clearly just doing her job, but after 3 pushbacks on the issue, I was put on hold and a Supervisor recorded my warranty details and added me to a list of customers for backorder replacements. Could be a brush off, but I was told it was 2-3 months backordered which also indicates that Ninja knows this problem is real. Do not let them try to tell you that soaking it in water or putting the vessel in the dishwasher will clean that impossible space. It won't. It's a brush-off tactic that is kind of uncouth. I understand the company made a great product with a design flaw, the least they could do was replace everyone who bought one with a better (vessel) version and make it right. This is the cost of good business, and good business is consecrated by how a company treats their customers.
Yes, unfortunately, they know about the issue but are not addressing it and most likely the replacement vessel you get will also have the issue I received two replacements one of which has black pieces stuck inside of it and I can’t get those out so it’s was not even usable. 😖
100% this is a problem. I've had my Ninja Slushi for a while now and this issue is extremely noticeable especially after putting milk products in it... I can see the hazy liquid stuck in there even after a deep clean. I have a sink with a faucet that has a sprayer and that doesn't help get it all out. Anyone thinking you can put a tooth pick or other instrument in there... nope... this will lead to mold and other issues for sure. My only solution has been taking a pot and heating up some water to almost the point of boiling... then after doing the best I can cleaning I do a plunge of the container repeatedly. Before I started doing that I was using a can of air duster to blow out the crevices lol... that worked but then Id spent more time cleaning it all over again being paranoid some kind of chemical from the canned air was getting all up in there. They really could have designed this without that groove all around.. Hopefully they make a updated container that is compatible with this unit at some point... I bought a couple replacement containers just in case the one I have gets to the point I don't want to use it anymore... Despite that issue I do like the product.
I’m really hoping they redesign the vessel. I’m holding out hope.. 🤞🏼😬 they sent me ANOTHER vessel despite me asking them not to, but apparently someone in the escalation department thought it would help 🤷🏻♀️ I’ll open it and it will be the same I’m sure. I’m calling them the end of this month and if nothing is changed I’ll have to return. I’m sure they’ll make a newer model with all the fixes if they don’t fix the vessel this time around.
I just ordered one today and this seems to be the only issue i have heard about. Do you know if anything has changed in design or if they "fixed it" somehow?
Nothing has changed and I don’t believe they have any plans on fixing for this round. I do believe they will take all the info they have and create a 2.0 slush eventually.. we’ve seen it with the creami. It’s a shame because it’s such an awesome machine otherwise.
I'm shocked they haven't addressed it and continue to push it out like this. I really had high hopes, which is why I didn't return and I truly regret not returning it.
As I told you, it is a Manufacturing Flaw and even worse, IT IS A QUALITY CONTROL ISSUE. The base piece is not molded correct and is smaller that the opening of the Vessel. There are only 2 fixes, Fill the gap with "Something" or remake the original mold of the part. And that will COST BIG DOLLARS, and then Ninja will have to admit there is an issue and either replace all Vessels for machines sold, Refund all Buyers or PLACE A RECALL (which is not going to happen, that's BAD PR). Their original response to me is ABSOLUTELY CORRECT ! "WE DON'T HAVE A SOLUTION...." And one would think, before they sent out a replacement Vessel to customers, SOMEONE WOULD'VE MADE AT LEAST THE MINIMAL ATTEMPT TO VERIFY THE ISSUE DIDN'T EXIST. That shows INCOMPETENCE, POOR QUALITY CONTROL AND PISS POOR CUSTOMER SERVICE.
@@davidsanchez3981 I completely understand your frustration because I noticed it as soon as I washed our Ninja Slushi before using. I called them and was told it was a defect. my most recent call was last week when I escalated it and they also noticed theirs in the office has the same issue. I don’t think it’s an issue. I think it’s definitely a bad design. I’m guessing we’ll be returning it, but I haven’t heard back from them yet so I’m giving them the benefit of the doubt until then. 🫣
Same issue . Called a 2nd time after the 1st replacement. They said they wouldn't replace it again. I needed to learn to clean it. Suggested vinegar and baking soda. I was about to go Karen on them. Finally a manager said when they get in stock they will send a new one. I Suggested having the gap on the outside instead of in so to avoid the issue or to make those pieces separate for cleaning
Replacing won't fix the issue, unfortunately. I was ready to return mine but my kiddos were so upset.. so I'm HOPING (NINJA, HI!!) that they will redesign the vessel. :)
I haven’t really used it aside from a few times. I’m holding out hope but that hope has dwindled and I wish I returned. I do clean it well thanks to my faucet having a similar feature to a waterpik, but it’s not something everyone has.
Just got my machine. The first time I used it I made a strawberry daiquiri. Tons of strawberry are now stuck in the same place. Ridiculous design flaw. This is definitely a deal-breaker for me.
Same problem here! Bought mines 2 days ago, made frappes the first time and washed and noticed the milk stuck in there… cleaned it forever as best as I could and tried to rinse through for a long time…. Washed again and then tried juice yesterday and it’s completed filled with gunk… it sucks bc I really want to keep this but I can’t justify the price with this problem… it feels like it’s always going to be moldy
I have the same issue I soaked it, took a toothbrush and around the edge. You should not have to go through this much change to clean it. I love this machine. I talk to three different people at ninja I was told to put in the dishwasher. I knew that wasn’t gonna work, anyway the last person I talked to finally admit this is a problem. She told me to use the water pick to try to clean it, but if you spend that much money on something, you shouldn’t have to do that, then I was told it wasn’t covered under the warranty and I’m on the list to buy a new vessel so machine is no good to me right now. It’s a design flaw.
Unfortunately a dishwasher will not get it out. I haven't used the dishwasher at all. I'll make a follow-up video to show how I clean it.. going to try using it for the 4th time. I had hopes they would have redesigned it.
It should be dry, where is the condensation? If it’s in the plastic area I’m mentioning, I would say normal for this design flaw, but not normal by any means.
Design flaw(or bad choice) but you can definitely clean that out . Its not easy and not convenient but its possible. Little brush similar yo the ones used to cleanstraws or like one of the other comments said use a water pick.
@@KnowYourProduce ok so this is definitely not a great answer for you but i soaked that side in hotwater for a bit and it seemed to work a little . no question that they should have sealed that with something. mold will grow in there .
I was coming here to say the same thing... I'm not at all happy that the design flaw appears to be there, but 30 seconds with a waterpik and the residue from the previous slushies is gone. I was told by support that gap should not be there and they are sending me a new vessel, but I now know how to get it clean.
This issue is a serious problem. I contacted the support, they agreed for a complete machine replacement instead of just sending me a new vessel. I need to ship the machine first and wait 4-6 weeks to get the new one because it’s back order :(
It’s not a machine issue it’s a vessel issue so they’re just going to give you a whole new machine with the same defective vessel. They need to redesign it, but I’m guessing they’re not going to do that for quite a bit.
@@KnowYourProduce Ehh I'm just wilding out on the speculation. It's bizarre that the lip is even there though, surely they should've noticed it during manufacuring or even testing.
Literally have been using my slushie for 2 days now and I noticed that today when cleaning it that I'm getting a small build up I tried to use a toothbrush and the bristles could not get in there to clean it so I will be reaching out to Ninja
The waterpik may actually help rinse it, but the problem is that it’s so tight the water becomes stuck and slowly dries inside. That’s where the concern truly is for this.
This is such a non issue. Use a paper clip or Q tip and clean it. You're making it like there's plastic being grinded into every drink. Such a non issue.
Thanks for your suggestion. I completely understand that some people might not see this as a major issue, but when spending $299 on a kitchen appliance, I believe it's important for it to be both functional and easy to maintain. Cleaning with a paper clip, which can scratch the plastic, or Q-tip which will not fit, and if it did this would be a “non issue”, isn't ideal for something that's supposed to be convenient, and the difficulty in drying can potentially lead to other issues like mold or bacteria growth. I just want to provide an honest review for those considering the purchase, especially since it’s an investment for most people.
@johnsnow2228 She's right, mold growth can happen and that's very dangerous so yes it is an issue. Q tips don't work or fit. If you're so smart why dont you buy one and then actually have a logical solution.
I’ve tried everything to clean this…. Q tip, paper clip, straw cleaner… literally waaaay too small to get anything but a piece of paper in there and it’s impossible to clean bc it’s backwards. She’s not making a big deal, this is so frustrating for a $300 machine
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I have this issue too. I can't get any of my scrubbers in that spot to clean it. I'll keep trying because I love this machine, but it is frustrating.
Same.. mine now has gunk that won’t come out though.. really unfair of them. I (along with others) told them early enough they could have done the right thing. 😔 this will be something that gives me pause when considering any new releases of Ninja products now.
I haven’t gotten mine yet but looks like I’ll try my WaterPik with it.
That may work, but the issue is drying as well, as the water gets trapped.
@@KnowYourProduce, the waterpik worked. I dried it with compressed air (spray).
I use my faucet which has a mode similar to a waterpik, but so unnecessary and frustrating.
@loomacy we paid too much money to have to do all of that just to enjoy a sanitary product.
@TruleyBlessed3 exactly 😰
Agree, and thanks for the video! This is definitely an issue that will lead to mold & it is not sanitary. If that gap was a little wider so you could get in there to clean it that would make a huge difference. Love this machine otherwise, so I’m hoping Ninja can provide a cleaner solution.
I wish! I don’t know why it’s so tight. It really makes no sense..
My barrel freezes under the slush or frozen juice option no matter what soda or juice I use the barrel freezes the soda or juice. Any reason why? But spiked drinks it’s fine
Have you contacted Ninja? That doesn’t seem normal, unless there isn’t enough sugar or too cold.
@@KnowYourProducecold or room temp any soda coke , Pepsi , mango Juice it all freezes on the barrel. I’m calling ninja tomorrow
Hey there, I spoke to customer support today about my retail purchased and registered Slushi machine and this issue. They were very very much against replacing the vessel. I was very kind with the worker who was clearly just doing her job, but after 3 pushbacks on the issue, I was put on hold and a Supervisor recorded my warranty details and added me to a list of customers for backorder replacements. Could be a brush off, but I was told it was 2-3 months backordered which also indicates that Ninja knows this problem is real.
Do not let them try to tell you that soaking it in water or putting the vessel in the dishwasher will clean that impossible space. It won't. It's a brush-off tactic that is kind of uncouth. I understand the company made a great product with a design flaw, the least they could do was replace everyone who bought one with a better (vessel) version and make it right. This is the cost of good business, and good business is consecrated by how a company treats their customers.
Yes, unfortunately, they know about the issue but are not addressing it and most likely the replacement vessel you get will also have the issue I received two replacements one of which has black pieces stuck inside of it and I can’t get those out so it’s was not even usable. 😖
100% this is a problem. I've had my Ninja Slushi for a while now and this issue is extremely noticeable especially after putting milk products in it... I can see the hazy liquid stuck in there even after a deep clean. I have a sink with a faucet that has a sprayer and that doesn't help get it all out. Anyone thinking you can put a tooth pick or other instrument in there... nope... this will lead to mold and other issues for sure. My only solution has been taking a pot and heating up some water to almost the point of boiling... then after doing the best I can cleaning I do a plunge of the container repeatedly. Before I started doing that I was using a can of air duster to blow out the crevices lol... that worked but then Id spent more time cleaning it all over again being paranoid some kind of chemical from the canned air was getting all up in there.
They really could have designed this without that groove all around.. Hopefully they make a updated container that is compatible with this unit at some point... I bought a couple replacement containers just in case the one I have gets to the point I don't want to use it anymore... Despite that issue I do like the product.
I’m really hoping they redesign the vessel. I’m holding out hope.. 🤞🏼😬 they sent me ANOTHER vessel despite me asking them not to, but apparently someone in the escalation department thought it would help 🤷🏻♀️ I’ll open it and it will be the same I’m sure. I’m calling them the end of this month and if nothing is changed I’ll have to return. I’m sure they’ll make a newer model with all the fixes if they don’t fix the vessel this time around.
I just ordered one today and this seems to be the only issue i have heard about. Do you know if anything has changed in design or if they "fixed it" somehow?
Nothing has changed and I don’t believe they have any plans on fixing for this round. I do believe they will take all the info they have and create a 2.0 slush eventually.. we’ve seen it with the creami. It’s a shame because it’s such an awesome machine otherwise.
Curious..did they “activate” the warranty prior to shipping?
I’m not sure, but I’m waiting on a resolution either way 🤞🏼
Yep mine did
I have the same issue with cleaning! They could ship us all a rubber ring that patches the gap then we can remove it for cleaning 😬
I wished they’d do anything 🥲
I can’t understand for the life of me why they did not just make that part removable.
I'm shocked they haven't addressed it and continue to push it out like this. I really had high hopes, which is why I didn't return and I truly regret not returning it.
This is the first thing I noticed with mine. I said, "Who is the dunce that designed this?" All they had to do was put a gasket or something in it.
Yeah, it makes no sense. As soon as I was washing it before using the first time I thought “this is going to be an issue”. 😰
As I told you, it is a Manufacturing Flaw and even worse, IT IS A QUALITY CONTROL ISSUE. The base piece is not molded correct and is smaller that the opening of the Vessel. There are only 2 fixes, Fill the gap with "Something" or remake the original mold of the part. And that will COST BIG DOLLARS, and then Ninja will have to admit there is an issue and either replace all Vessels for machines sold, Refund all Buyers or PLACE A RECALL (which is not going to happen, that's BAD PR). Their original response to me is ABSOLUTELY CORRECT ! "WE DON'T HAVE A SOLUTION...." And one would think, before they sent out a replacement Vessel to customers, SOMEONE WOULD'VE MADE AT LEAST THE MINIMAL ATTEMPT TO VERIFY THE ISSUE DIDN'T EXIST. That shows INCOMPETENCE, POOR QUALITY CONTROL AND PISS POOR CUSTOMER SERVICE.
@@davidsanchez3981 I completely understand your frustration because I noticed it as soon as I washed our Ninja Slushi before using. I called them and was told it was a defect. my most recent call was last week when I escalated it and they also noticed theirs in the office has the same issue. I don’t think it’s an issue. I think it’s definitely a bad design. I’m guessing we’ll be returning it, but I haven’t heard back from them yet so I’m giving them the benefit of the doubt until then. 🫣
Same issue . Called a 2nd time after the 1st replacement. They said they wouldn't replace it again. I needed to learn to clean it. Suggested vinegar and baking soda. I was about to go Karen on them. Finally a manager said when they get in stock they will send a new one. I Suggested having the gap on the outside instead of in so to avoid the issue or to make those pieces separate for cleaning
Replacing won't fix the issue, unfortunately. I was ready to return mine but my kiddos were so upset.. so I'm HOPING (NINJA, HI!!) that they will redesign the vessel. :)
@@KnowYourProduceare you still using it for your kiddos even though you’re very aware of the sanitary concerns?
I haven’t really used it aside from a few times. I’m holding out hope but that hope has dwindled and I wish I returned. I do clean it well thanks to my faucet having a similar feature to a waterpik, but it’s not something everyone has.
I just called them myself and they said they haven’t got many calls about this issue. I have tried everything nothing fits in that crevice!
That is far from the truth, it’s very talked about in Facebook groups.
Just got my machine. The first time I used it I made a strawberry daiquiri. Tons of strawberry are now stuck in the same place. Ridiculous design flaw. This is definitely a deal-breaker for me.
It’s very frustrating, I haven’t heard anything from them on a fix. 😔
Have you tried a small pipe cleaner. They make great ones for cleaning straws that I’m able to bend and clean small spaces.
We have plenty of those, but this space is too tight unfortunately 🥺
Same problem here! Bought mines 2 days ago, made frappes the first time and washed and noticed the milk stuck in there… cleaned it forever as best as I could and tried to rinse through for a long time…. Washed again and then tried juice yesterday and it’s completed filled with gunk… it sucks bc I really want to keep this but I can’t justify the price with this problem… it feels like it’s always going to be moldy
This is our dilemma too, we have food allergies in our home and my little has grown into food allergies. We need to be able to thoroughly clean.. 😔
I have the same issue I soaked it, took a toothbrush and around the edge. You should not have to go through this much change to clean it. I love this machine. I talk to three different people at ninja I was told to put in the dishwasher. I knew that wasn’t gonna work, anyway the last person I talked to finally admit this is a problem. She told me to use the water pick to try to clean it, but if you spend that much money on something, you shouldn’t have to do that, then I was told it wasn’t covered under the warranty and I’m on the list to buy a new vessel so machine is no good to me right now. It’s a design flaw.
Had the same issue all Ninja could come up with run it thru dishwasher several times. I do not have a dishwasher
Unfortunately a dishwasher will not get it out. I haven't used the dishwasher at all. I'll make a follow-up video to show how I clean it.. going to try using it for the 4th time. I had hopes they would have redesigned it.
Water flosser…comes out instantly
My faucet has waterpik like stream, but still, most don't have that and would have to buy a standalone device on top of this.
Got ours yesterday and made Mimosa Slushi. Ran the rinse cycle and got it clean but this morning the vessel has much condensation…normal?
It should be dry, where is the condensation? If it’s in the plastic area I’m mentioning, I would say normal for this design flaw, but not normal by any means.
Was about to buy one, thanks for your video. I guess I’ll wait for a fix…
Some love it despite the issue. I really do help they fix it, but I had hoped that since I got it in July. 🥹
Design flaw(or bad choice) but you can definitely clean that out . Its not easy and not convenient but its possible. Little brush similar yo the ones used to cleanstraws or like one of the other comments said use a water pick.
Straw brush cleaners just don’t fit. Even with my “waterpik” like faucet, I have mix that’s just stuck and won’t budge. It’s tough..
@@KnowYourProduce ok so this is definitely not a great answer for you but i soaked that side in hotwater for a bit and it seemed to work a little . no question that they should have sealed that with something. mold will grow in there .
I'm going to have to try that! I've seen it working. I'll test it out this weekend. Thanks!
Thanks for the video! I think I'll wait for the 2nd edition
We're doing the same, sadly.
I just used a “water pick” flosser and got all of the crud out of there!
The water stays inside though, which isn’t good. It drys eventually, but again, not ideal or safe.
@@KnowYourProduce I agree, it needs to be fixed but at least there is no grossness in there for my next batch
I was coming here to say the same thing... I'm not at all happy that the design flaw appears to be there, but 30 seconds with a waterpik and the residue from the previous slushies is gone.
I was told by support that gap should not be there and they are sending me a new vessel, but I now know how to get it clean.
I used compressed air to dry it.
The problem is we shouldn’t have to do this for a $300 device.
Hmmmm the compressor might work
I guess, but it shouldn't be needed.
Oh …damn…I have the same issue. Was going to buy a new one but they are sold out.
The design is the issue. 🥹
This issue is a serious problem. I contacted the support, they agreed for a complete machine replacement instead of just sending me a new vessel. I need to ship the machine first and wait 4-6 weeks to get the new one because it’s back order :(
It’s not a machine issue it’s a vessel issue so they’re just going to give you a whole new machine with the same defective vessel. They need to redesign it, but I’m guessing they’re not going to do that for quite a bit.
Intentional design choice to make people buy their newer model when they push it out, just like the many air fryer redesigns.
Maybe, I would hope not though, I saw the Chefman version in Costco and it has the same design flaw..
@@KnowYourProduce Ehh I'm just wilding out on the speculation. It's bizarre that the lip is even there though, surely they should've noticed it during manufacuring or even testing.
I definitely think they noticed it, as I said, I would hope not, but, could be.,
Literally have been using my slushie for 2 days now and I noticed that today when cleaning it that I'm getting a small build up I tried to use a toothbrush and the bristles could not get in there to clean it so I will be reaching out to Ninja
Unfortunately they’ll only offer a new chamber or return. 😔
I used a food grade silicone to seal up that little gap and no issues! Silicone RTV 4500 (Amazon)
But the fact is, it shouldn’t be there or it should be sealed. Good product, poor design.
@@KnowYourProduceyes you’re absolutely correct! Maybe they will right this wrong… maybe
You should get your hands on the chefman slush when it comes out to do a review. Should be out pretty soon and cheaper.
Do you have info on that? Thanks!
@@KnowYourProduceI can’t find much info on it other then this Walmart link.
Looks like it's a version for Canada.
If you have a waterpik, you could easily clean that area out.
The waterpik may actually help rinse it, but the problem is that it’s so tight the water becomes stuck and slowly dries inside. That’s where the concern truly is for this.
Our motor already broke
Oh my, did they replace?? 🫣
Make it one single part.
I hope! They said they’re giving all the suggestions and complaints to the engineers.
Waterpik fix this for me
I’m glad you found a solution for it, but the problem shouldn’t exist.
There’s so many mini blowers out in the market that are very powerful BLOW IT OUT !
It’s not that easy. It’s an awkward position and you should not need to buy another product to clean a product, especially at this price.
This is such a non issue. Use a paper clip or Q tip and clean it. You're making it like there's plastic being grinded into every drink. Such a non issue.
Thanks for your suggestion. I completely understand that some people might not see this as a major issue, but when spending $299 on a kitchen appliance, I believe it's important for it to be both functional and easy to maintain. Cleaning with a paper clip, which can scratch the plastic, or Q-tip which will not fit, and if it did this would be a “non issue”, isn't ideal for something that's supposed to be convenient, and the difficulty in drying can potentially lead to other issues like mold or bacteria growth. I just want to provide an honest review for those considering the purchase, especially since it’s an investment for most people.
@johnsnow2228 She's right, mold growth can happen and that's very dangerous so yes it is an issue. Q tips don't work or fit. If you're so smart why dont you buy one and then actually have a logical solution.
Wonder if you can seal it with food grade silicon.
@doowaa2001 not sure, but I wouldn’t recommend altering the product.
I’ve tried everything to clean this…. Q tip, paper clip, straw cleaner… literally waaaay too small to get anything but a piece of paper in there and it’s impossible to clean bc it’s backwards. She’s not making a big deal, this is so frustrating for a $300 machine