Would You Rather Run Maintenance Calls Or Demand Calls? w/ Ben Baca & Brian Feenie

Ben Baca & Brian Feenie share their insights into the future of industry practices, with a focus on smart maintenance and monitoring. They debate on the diminished need for frequent service calls due to the emergence of intelligent monitoring systems and Bluetooth technology, predicting a shift from traditional bi-yearly visits to a more efficient and profitable model. However, with change comes concerns and the experts address the anxieties technicians may have, especially regarding job security and workload. They further delve into the adaptations required by HVAC businesses and emphasize the importance of education for seamless transition. The participants also share their views on demand calls and discuss the potential influence of smart AC monitoring. The conversation underscores the need for industry-wide improvement, including the essential task of properly commissioning or retro-commissioning HVAC equipment when utilizing any monitoring solution.
00:00 Would You Rather Run Maintenance Calls Or Demand Calls?
00:57 Demand Calls & Maintenance Calls Both Have Their Place
02:49 Most Techs Just Want To Run Demand Calls
03:40 Will This New Monitoring Technology Change The Industry?
05:31 Lessons Learned From Early Monitoring Business Models
08:06 SmartAC.com enables Contractors To Transform Their Business Models
09:39 Right Size Your Business & Always Commission Before Monitoring

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I run both types of calls. I'm quick with maintenance but I get burnt out quick with it. I make hourly but I still prefer demand calls.