Thank you so much. Hours wasted on troubleshooting until I stumbled onto your video. My ring doorbell pro powered up after 20 mins using the USB port. I pressed the orange reset button, heard the reset prompt, and went and reinstalled the unit. It went back online like nothing ever happened. Ring troubleshooting information is useless. Thanks again!
Thank you for this tip. My 84 year old mom’s ring died, and I had been racking my head for 2 days testing the transformer, the router, etc. we are both grateful for your help. Bravo.
My Ring Pro stopped working and seemed to be completely dead. I disconnected the power and reconnected a few times but the condition did not change. I found the hidden USB connector from this video and tried connecting it to a USB power supply. After a few minutes the device powered up and started working! I left it connected overnight and then re-installed the doorbell and all seems fine! Thanks for your post!
Solved my problem! Can’t believe Ring support doesn’t have this in their troubleshooting guide. I wouldn’t have found the charge port without this video. Thank you!
This was a awesome video! I thought I was going to have to buy a new ring pro. But after seeing this video it works! All I had to do is plug my 30w cell charger into the wall then into the device and after 20 minutes it came on. I went outside and re-hooked the wiring and it works perfectly thank you for this video!
Just wanted to say this video was more of a help than ring's technical support. They wasted a hour of my time and said it was damaged. I followed your instructions and charged it on usb 20w charger for 5 mins and the lights came on. Thanks again!
hi antijuan and folks, i tried this and mine only worked when it is plugged in with the usb port, once i pull out the usb port, after it few second it turns off with no power again even though all wiring should be connected. any tips on what other steps i should take? thank you in advance!
Hi @@Chris57350 - I did solve it - I think I ended up calling a power repair guy to ensure my wiring at the door is solid, then it worked. So maybe it had something to do with the wiring too.
@@EggsandPotatoe I was getting good 24 volts on the wires. Called Ring a few times and they were unwilling to do anything since it was out of warranty. I went with a Eufy S330 wired doorbell. I like it a lot and no more subscription fees!
Great video! I thought my Ring Pro camera was fried but after following your instructions it's back working. I had to charge it for 12 hours using a phone AC adapter and then after about a minute plugged into my computers usb it came back to life. Thank you!
Thank you sir, you saved me $170. I thought my Ring Doorbell pro was broken and had to buy a new one, then I found your video. After I plugged in, the light came on, I recharged the doorbell for a few, the doorbell worked again!
So this method didn’t work for me, but appreciate the video. Ring was very helpful and is sending a replacement. Word of caution - if you DO call them for support or warranty do NOT mention that you’ve tried this. The agent I spoke with hesitated, then said she wasn’t putting this attempt in the warranty notes. Their position is they are aware of this video and others like it but that the microUSB port is not to be used and can “damage” the device. Not sure how accurate that is but keep it to yourself if you have to resort to trying this as many of us have.
Just wanted to say thank you. I had a ring video doorbell pro that was without power for several weeks. Upon troubleshooting I found and repaired a broken wire, but doorbell would still not light up. After watching your video, I was able to locate the micro USB port, plugged it into a computer and within minutes it was lighting up. Hooked it back up to the hardwire and back up working fine.
Thank you so much, you’ve save us hundreds of £! We have only had this doorbell for just over a year and realised it had been offline for 48 hours. It’s really awful how Ring expect you to purchase a new doorbell and have no REAL instructions to help. It didn’t work when charged via the adapter only the laptop. This is the only video I’ve found to actually help. Thanks so much - absolute legend!
Thank you so much for putting this video out. Had ring pro for three years it worked as of seeing videos and recordings but couldn't see live when a person rings door bell. friend told me about voltage to the door bell. I was getting 13.5 volts. changed transformer out to 16 volts 30 vac as suggested by ring. Then my ring pro never turned on. maybe took me a hour to change out the transformer. talked to ring customer support for a hour and half. they walked me threw all the hoops. I knew it was out of warranty. they did give me a discount code for 35% off ring product. But before I threw it in the trash I came across your video. I plugged it in a to a 1.5 amp charger for 24 hrs. It didn't turn on. unplugged and put it in my amazon fire stick plug that powers it up. With in 2 min it came on. Hooked it up to the door bell wires getting 18.5 volts. Know it works just like should. So thank you again.
Just want to say I really appreciate your video. 5 years without incident, then it just seemed to lock up. I have a theory that they do this after so many years so that you think it is bad and buy a new one lol 😅. Resetting it, resetting the router (All suggested by ring) Did nothing. I didn't have to land it charge for more than 5 minutes. As soon as it turned on, found the network I took it right back out and hooked it up. Thank you again 💖
I recently installed the Ring doorbell Pro and it worked fine for about an hour. After installing three ring floodlight cameras I notice the doorbell was off line. About every 1 to 3 min I would notice one white circle rotate around the face of the doorbell but on the ring app it depicted no voltage. I took it off and checked the voltage and only had 11 volts. I purchased a new 16-24 volt (30 VA) transformer, installed it, and then had 21 volts at the doorbell. However, after watching this video the day before I also plugged the doorbell in overnight and let it charge. After installing the new transformer and allowing the doorbell to charge overnight, as I was reinstalling the doorbell it immediately began the installation application. I am not sure what charging the doorbell did overnight, but it worked. THANK YOU!
Worked the first time! Thanks so much! The doorbell failed after we had an hours-long power outage and I tried everything Ring recommended and nothing worked. The ring around the button was only partially blue, but once I followed the steps, it went white and connected to the wireless. Everything’s good now. Thanks again.
What a lifesaver! Thank you for this! Shame on ring for not mentioning this anywhere in the help section. On the Pro 2 it works as well but the flap is glued shut on the right side just below the orange setup button if anyone else needs this info. I had to use a precision ~1.4mm flathead screwdriver to get under the flap and slowly pry it up to access the port.
This video helped a lot at least to find out that there's a micro USB port to allow it to be charged. Will provide an update after I charge it for a day but as soon as I plugged it into a socket charger that's capable of quick charging, the white circle light powered on again. Thanks for this tip.
Omg! This makes total sense now. Our power went out for about 7 hours and our pro 2 doorbell hasn’t been working since. We will try charging it first! Thank you!
Thank you!!! I’m home visiting my mom and her ring doorbell pro (almost 2 years old) stopped powering up with the power adapter. This fix has the doorbell charging now and hopefully will be right as rain later tonight. These companies kill me, trying to force their customers to buy new units every 2 years.
Thanks, didn't need to use a laptop, a good 2amp phone charger did the deed and "activated" the supposedly dead Ring. Working perfectly now. Didn't know about the microUSB port, and the Ring tech didn't tell me about it during a 2 hour troubleshooting call.
A follow-up... the next big cold snap two weeks later and again the Ring Pro was "dead". Turns out that the tiny "non-replaceable" internal lipo battery eventually gets to the point when it can't keep a charge, and will become the thing that dead-ends the Ring Pro eventually. It's absolutely needed, as without the battery it can't keep working for the brief time the door-bell is actually being used. What a great design. The only recourse is the replace the non-replaceable battery. You'll find a replacement breakdown on iFixit. It's not an easy replacement, requiring tiny surgical soldering, but it is possible with care. My Ring Pro has now been fine through many cold snaps.
@@Dan-tw1zw Thanks! A follow-up to the follow up... as of today the replaced battery has kept the Ring Pro alive through another winter filled with sub-zero days. I will certainly repeat the process again when the replacement internal battery fails...
@@imagesh1 Another thanks for the follow up to the thanks to the follow up. I have tried charging the ring through the micro USB. It has been on a high output charger for a few hours with no joy. I will undoubtedly end up changing the battery if I get no joy with customer helpline. I looked up the ifixit article you mentioned, (thank you), looks ok to me as I am competent in soldering from messing around with raspberry pi. I think our trouble arose after removing the doorbell from the power supply during building work and subsequently draining the battery and or capacitor. Thanks again
Thank You SIR !!!! Today I changed out the old transformer from 16v - 10va to 16v - 30va and the pro power kit in the chime in the hallway and then completed the install of the new ring doorbell pro. It came to life and completed the setup I was happy 😊, about an hour later I came back up and pressed the button and heard the chime from the unit and I thought all is good. A little while later I looked at the app and it showed it’s off line 😮. I rechecked reading’s at the transformer, it’s good then the chime it’s good then the ring unit and its good. I tried resetting and showed no power, WHAT !! I went on RUclips typed in my issue and that’s when I found your video, I was amazed! It’s plugged into my laptop and the light came on in about one minute 😅🎉😂!! I overlooked page 30 2nd paragraph, let it charge. There’s a power cell inside basically for memory This is right out of Rings manual and there is no mention of a USB terminal 😢 Thank You VERY MUCH SIR!!!! 02-01-24
You are amazing, the quality of your content is exemplary and the sheer quantity of problems that you solve here is overwhelming. We need more people like you.
I watched a lot of RUclips videos, but your the only that worked for me. Ring needs to update their information about old houses or low/power problems. It should say use the USB to update the Ring doorbell first.
OMG this is great had the same issue the Ring Pro didn't come on I plugged the unit into a usb cell charger and after 30 seconds it came on. I waited for about 5 minutes then reconnected it to my front wires and bang! its working fine. Thanks so much!
Thanks Adam, Awesome! Just took it out of the box and powered up at first and then later died. Bought an upgrade transformer and still wouldn’t power-up. Plugged in USB for about 15 minutes and it worked like a charm! Thank you Sir!
THANK YOU! This video was helpful! I am so not an electrician, but I literally just plugged mine into my laptop for a minute and it came back to life! Everyone kept saying you have to replace it. You are indeed legend!
Thank you, very informative! I’ve called Ring on several occasions and was without my doorbells for almost 2 months. I was gonna throw them out until I saw this video. Ring wasn’t helpful at all. Why wouldn’t they tell me about this simple step?????
Thank you very much. This helped me to fix the bell. Bell stopped working one day though it was getting enough power. Following you step brought it back to life. I don’t have to buy new one. Hope it will keep on working for few more years.
It worked! This works almost like a reset. I just plugged in and unplugged until I got a favorable light situation. Blue, flashing blue, flashing white, then on about the 5th try I got the illusive white spinning light AKA setup mode. Good stuff! And seriously, shame on Ring. This is stupid.
Worked exactly as you stated in the video..... Ring doorbell Pro company breaks it with a firmware and can't seem to fix it. They want more money for replacement. This video is a great DIY free fix... NEVER BUYING RING PRODUCTS AGAIN. Getting Nest system once this finally dies
Thanks for the info and video! I had the same problem and there’s zero info on Ring website about how to diagnose or fix or even where to begin. So thanks for making this video it was very helpful.
Thank you so much bro to put this video out there. I have been trying for days to power up this device, like you said, i thought it was a bad wiring. Finally, u came up with the solution for so many people. Thank you again and be safe.
Thank you so much! Mine stopped working after a power outage and I thought I would have to replace the unit. I let the doorbell charge overnight and when I checked, it had power. I didn't even have to reset it.
Just wanted to say thanks for taking the time to share your experience. I too was about to throw it out after buying a new transformer to no avail. So I thought last effort check RUclips. Really..... Thanks for taking the 5 min to share.
I will try this tomorrow, been having nothing but problems with my unit which seems to mirror the issues you were having . Thanks so much for this information whether it pays dividends for me or not.
Thank you Adam Bednarz! My power went out and when it came back on, my doorbell wasn't functioning. The Ring light wouldn't even turn on when trying to perform a hard reset. My transformer was 16V-10VA and I was getting 16V to the doorbell. I read that Ring recommends a 24V-30VA transformer so I tried replacing it...no luck. I was ready to order a new doorbell but I just happened to see this video. I pryed open the USB cover and plugged in a USB phone charger...nothing happened. Then after a few minutes the charging "Ring light" came on! I only charged it for 5 minutes but it was enough to solve my issue. If it dies out I will update here but so far, so good!
You are a genius sir! I also was ready to go out an repurchase my unit. I wAs working in the attic and must of stepped on the doorbell wire and broke the connection. So I thought my ring was fried. Thanks again!!
Thanks for posting this fix! Mine was in a weird state (the status indicator ring was always dimly lit even when disconnected) so the fix didn't work initially. But after removing the cover, disconnecting/reconnecting the internal power wires on the motherboard, and then connecting it to my computer using a USB cable for a few minutes, it started working properly again.
Thank you for this video. I’m having the same problem, so I’m going to try this. I bought mine brand new sealed from a seller online and it won’t power up. I called ring and they are sending me a pro power kit V2, they believe it’s a bad power kit, but that doesn’t make sense since the kit is just a fuse, they never mentioned what you did. I’m glad I found your video. I will try it today and be sure to comment again to let you know if it worked or not. The unit I bought may have been sitting around quite a long time because it included the old pro power kit. Wiith that being said, your video makes a lot of sense. It could just be a fully discharged internal battery. Thank again !!!
I had this same problem after over two years of trouble-free operation. I couldn't get it to power back on. I tried this (left it connected to USB overnight) and it worked temporarily for a few days once re-installed. It has failed again so I went through Ring Support and after troubleshooting for a while, they offered a free replacement as they said it is not performing to Ring standards. My device was bought in March 2017 but not directly from them so they do not know how old it is from my account and they didn't ask - although it was from Amazon and they bought Ring so maybe they do know its age. I had to send a picture of the back of the doorbell pro so they new the serial number and ID of the device. I am based in the UK. They say the new one will arrive in 7-10 days.
Thank you, you are amazing a real life saver and saved me $200 after an electrican told me it was done and needed to be replaced. Can't thank you enough, very grateful to you! kind regards!
Thanks I am watching lots of videos and reading lots of forms and this is the first time I heard about the micro USB port I am having trouble powering up my ring Pro.
Question. Did the light stay on the entire 12-24 hours? Mine powered on with the wall plug but the light went out a couple minutes. Tried in computer and it doesn’t recognize it. Now I plugged it back into the wall and no light comes on. Just wondering if it’s still charging it.
After 4 years it mysteriously came up dead one day. Checked the voltage and it was good. Plugged it into my comp via the usb as shown, blue light popped on after about 30 seconds. It's alive! ALIVE!!! Unplugged it and hurried it over to the front door and it powered back on just fine. I had to reconnect to wifi including the password but she's back baby (at least for now). Big thanks because I REALLY didn't want to buy another or a different brand.
Just did it and it instantly worked awesome thanks man didn’t even have to take mine off the wall all I used was a portable charger with a 5v 2.0amp output and it literally fixed it in under 30 seconds
I've got the same problem, I'm going to try this tomorrow when I am home - thank you. Ring didn't suggest this. My theory is that the device gradually loses charge over time, and the transformer provides a charge but is not quite enough so there is a deficit over time. This can take years. I noticed over a few weeks missed rings, and delayed notifications. Then, I did some electrical work elsewhere which meant I had to switch the electrics off. I think this exacerbated the situation as it went totally dead after (I've had an electrician confirm the device is getting ample power) So, I shall try this tomorrow and reply back here with an update.
Thanks a lot, was struggling with this for one whole day trying to figure out the problem. As you suggested charging directly from the laptop worked, powered up the device and got the device back to life. You just saved me from buying a new device{£££}. Cheers.
Thanks for the info ... in my case all I had to do was disconnect the wiring and the battery kicked in and the doorbell started working again. If there is an internal battery that gets charged by the AC power, then something in the circuitry must have tripped and shut off the unit ... fingers crossed it doesn't die again soon ... Thx.
wow, i can't believe it, i was on this phone with Ring for hours but they can't help, i found you video and it powered my ring within 7 mins, thank you so much, i didn't know why Ring did not tell us there is the charging port since it is on on Ring door bell. do you think Can i go through the set up my ring while charging inside the house? this is new unit
Thank you very much this ring pop has been a nightmare for the past few years I worked good in the beginning and the other cameras were fine but it's always the doorbell giving me trouble .I didn't even know about the charging thing thank you
Cool I found this. I’m gonna have to give it a try. Mine ring doorbell pro has seemed to have been failing lately and won’t power on at all. Finally got it to work again but the button would blink a blue light(charging I assumed) did this for about 3 days, couldn’t ring the doorbell with the button but all motion and live captures worked fine. Now it’s not working at all again so I’m going to try and charge it up with the USB port tomorrow.
Great video - Can I use the ring device without it being connected to my doorbell? I want to use the recording features only , I plan to just charge it and mount it , paying the monthly subscription.
I have the 24v transformer and ran into the not powering on issue. Plugged in via usb and bam! Powered on, blue ring light lights up in quarter increments and then will go white when charged up. Hooked it back up and it’s working perfectly. My ring pro is 4 years old, I can see this happening every time it gets really cold again where the battery just can’t keep the charge anymore but they...this got it back up working and didn’t have to buy a new one....yet.
Thanks ever so much, I’m having audio issues with mine. I spoke to ring and they had every excuse under the sun, eventually they replaced it, now I’ve heard they only last around 12 months and have issues with this internal Cap or battery. I was hoping to see a tear down. Many thanks 🇬🇧🇬🇧
@@MarkWilliams-ix1qf thanks for that, I’ve just looked at it, it 250 quid. To be honest the ring doorbell takes quite a bit of time from the time someone rings the bell to the time you load it on your phone if you’re out that most of the time the persons left anyway
Very helpful video. I guess an army of tinkerers has found new tricks for restarting the Ring Pro. I have one so now I know what to do if this happens. There is no excuse for having this problem, they must know about it. Does the Ring Pro 2 have this?
I ran into the same problem; the mobile app instructions DO NOT say anything about removing the faceplate to get to the reset button (or micro-USB port.) I had to figure that out on my own.
Mine was not working at all, so I checked the voltage and it's 20 VAC. I disconnected it for like 10 minutes and when I connected it again it flashed blue on the top only for like a minute and then stopped flashing. It still didn't work. I connected it to a laptop through the USB and the white leds lit around forming the circle once and then blinked blue on the top again for like a minute and then stopped blinking. I just left it there "charging" if that's what its doing. Will connect it outside in like an hour to see if that did anything.
@@tomdigrazia6645 It doesn't do anything. Did yours fail around 11/19/19? Check this thread out. community.ring.com/t5/Video-Doorbells/Bye-bye-the-day-the-Ring-Pro-Died/m-p/7969#M2823 Apparently a few Ring Pro failed around the same time and apparently Ring is replacing them.
Giving this a try right now. After a large storm with driving rain my Pro stopped working. I thought it was the transformer but that reads good on the meter. The Ring Pro has been sitting there with a white light on the ring. It wouldnt ring or work at all.
I just wanted to confirm, that I pulled this unit and plugged it in just as shown. I let it plugged in for about 15 minutes, removed from power. Pushed the button and the ring made the ring chime noise. Proceeeded to reinstall and perfect. What a weird thing, but this esentially reset my ring to work again. Worth trying before replacing if anyone else has a similar issue.
Just take it back to the store. I tried this for my doorbell pro that I just bought. The usb charging didn't work and I ended up just returning to the store for an exchange. The new one worked immediately, so if you're in my situation just save yourself time and take it back to the store because you may have a defective unit.
I am in the same boat. Tried this method for 15 hours and it lasted 20 minutes before it powers down again. Really bummed because I have 3 other ring cameras for my property.
Stupid ring doesn’t warn customers about this cause they wanna sell more units! Thanks to your video ima return this new one and get something not ring next time
So is this a design to have ppl send them in to get “fixed” and this is all they do but charge you for it? I just checked the voltage at the doorbell and I’m getting 21v and I’m getting a “not connected to the internet” out of the blue and it will not power on. I’m about to try this and if this works I’m never buying another ring product again (or any other product that they may have bought out but try to keep the names separate)
Jeanette Valencia No. Mines was dead. I went to Best Buy and they actually had the Pro with the chime ($229) on sale cheaper then just the Pro ($249) so I just got that.
Thank you so much. Hours wasted on troubleshooting until I stumbled onto your video. My ring doorbell pro powered up after 20 mins using the USB port. I pressed the orange reset button, heard the reset prompt, and went and reinstalled the unit. It went back online like nothing ever happened. Ring troubleshooting information is useless. Thanks again!
Thank you for this tip. My 84 year old mom’s ring died, and I had been racking my head for 2 days testing the transformer, the router, etc. we are both grateful for your help. Bravo.
My Ring Pro stopped working and seemed to be completely dead. I disconnected the power and reconnected a few times but the condition did not change. I found the hidden USB connector from this video and tried connecting it to a USB power supply. After a few minutes the device powered up and started working! I left it connected overnight and then re-installed the doorbell and all seems fine!
Thanks for your post!
You, sir, are an absolute legend. We have been going nuts trying to troubleshoot our doorbell. Thank you a million times over.
Solved my problem! Can’t believe Ring support doesn’t have this in their troubleshooting guide. I wouldn’t have found the charge port without this video. Thank you!
This was a awesome video! I thought I was going to have to buy a new ring pro. But after seeing this video it works! All I had to do is plug my 30w cell charger into the wall then into the device and after 20 minutes it came on. I went outside and re-hooked the wiring and it works perfectly thank you for this video!
Just wanted to say this video was more of a help than ring's technical support. They wasted a hour of my time and said it was damaged. I followed your instructions and charged it on usb 20w charger for 5 mins and the lights came on. Thanks again!
hi antijuan and folks, i tried this and mine only worked when it is plugged in with the usb port, once i pull out the usb port, after it few second it turns off with no power again even though all wiring should be connected. any tips on what other steps i should take? thank you in advance!
@@EggsandPotatoe Did you ever get any resolution? My pro is acting the same way.
Hi @@Chris57350 - I did solve it - I think I ended up calling a power repair guy to ensure my wiring at the door is solid, then it worked. So maybe it had something to do with the wiring too.
@@EggsandPotatoe I was getting good 24 volts on the wires. Called Ring a few times and they were unwilling to do anything since it was out of warranty.
I went with a Eufy S330 wired doorbell. I like it a lot and no more subscription fees!
Great video! I thought my Ring Pro camera was fried but after following your instructions it's back working. I had to charge it for 12 hours using a phone AC adapter and then after about a minute plugged into my computers usb it came back to life. Thank you!
Thank you sir, you saved me $170. I thought my Ring Doorbell pro was broken and had to buy a new one, then I found your video. After I plugged in, the light came on, I recharged the doorbell for a few, the doorbell worked again!
So this method didn’t work for me, but appreciate the video. Ring was very helpful and is sending a replacement.
Word of caution - if you DO call them for support or warranty do NOT mention that you’ve tried this. The agent I spoke with hesitated, then said she wasn’t putting this attempt in the warranty notes. Their position is they are aware of this video and others like it but that the microUSB port is not to be used and can “damage” the device. Not sure how accurate that is but keep it to yourself if you have to resort to trying this as many of us have.
There is a similar USB maintenance port on the Wyze Doorbell. Some people power their device permanently with it.
Better instructions than Ring itself. Thanks for helping us out.
Exactly. Ring just tells you to contact an electrician 😒
Just wanted to say thank you. I had a ring video doorbell pro that was without power for several weeks. Upon troubleshooting I found and repaired a broken wire, but doorbell would still not light up. After watching your video, I was able to locate the micro USB port, plugged it into a computer and within minutes it was lighting up. Hooked it back up to the hardwire and back up working fine.
Thank you so much, you’ve save us hundreds of £! We have only had this doorbell for just over a year and realised it had been offline for 48 hours. It’s really awful how Ring expect you to purchase a new doorbell and have no REAL instructions to help. It didn’t work when charged via the adapter only the laptop. This is the only video I’ve found to actually help. Thanks so much - absolute legend!
Thank you so much for putting this video out. Had ring pro for three years it worked as of seeing videos and recordings but couldn't see live when a person rings door bell. friend told me about voltage to the door bell. I was getting 13.5 volts. changed transformer out to 16 volts 30 vac as suggested by ring. Then my ring pro never turned on. maybe took me a hour to change out the transformer. talked to ring customer support for a hour and half. they walked me threw all the hoops. I knew it was out of warranty. they did give me a discount code for 35% off ring product. But before I threw it in the trash I came across your video. I plugged it in a to a 1.5 amp charger for 24 hrs. It didn't turn on. unplugged and put it in my amazon fire stick plug that powers it up. With in 2 min it came on. Hooked it up to the door bell wires getting 18.5 volts. Know it works just like should. So thank you again.
Just want to say I really appreciate your video. 5 years without incident, then it just seemed to lock up. I have a theory that they do this after so many years so that you think it is bad and buy a new one lol 😅. Resetting it, resetting the router (All suggested by ring) Did nothing. I didn't have to land it charge for more than 5 minutes. As soon as it turned on, found the network I took it right back out and hooked it up. Thank you again 💖
I recently installed the Ring doorbell Pro and it worked fine for about an hour. After installing three ring floodlight cameras I notice the doorbell was off line. About every 1 to 3 min I would notice one white circle rotate around the face of the doorbell but on the ring app it depicted no voltage. I took it off and checked the voltage and only had 11 volts. I purchased a new 16-24 volt (30 VA) transformer, installed it, and then had 21 volts at the doorbell. However, after watching this video the day before I also plugged the doorbell in overnight and let it charge. After installing the new transformer and allowing the doorbell to charge overnight, as I was reinstalling the doorbell it immediately began the installation application. I am not sure what charging the doorbell did overnight, but it worked. THANK YOU!
Worked the first time! Thanks so much! The doorbell failed after we had an hours-long power outage and I tried everything Ring recommended and nothing worked. The ring around the button was only partially blue, but once I followed the steps, it went white and connected to the wireless. Everything’s good now. Thanks again.
What a lifesaver! Thank you for this! Shame on ring for not mentioning this anywhere in the help section. On the Pro 2 it works as well but the flap is glued shut on the right side just below the orange setup button if anyone else needs this info. I had to use a precision ~1.4mm flathead screwdriver to get under the flap and slowly pry it up to access the port.
This video helped a lot at least to find out that there's a micro USB port to allow it to be charged. Will provide an update after I charge it for a day but as soon as I plugged it into a socket charger that's capable of quick charging, the white circle light powered on again. Thanks for this tip.
Hi, any updates? Have you needed to charge it on multiple occasions?
Omg! This makes total sense now. Our power went out for about 7 hours and our pro 2 doorbell hasn’t been working since. We will try charging it first! Thank you!
Thank you!!! I’m home visiting my mom and her ring doorbell pro (almost 2 years old) stopped powering up with the power adapter. This fix has the doorbell charging now and hopefully will be right as rain later tonight. These companies kill me, trying to force their customers to buy new units every 2 years.
Wow! This helped me find the hidden micro USB port. It was a little tricky to get the cover off too it looked like it was glued down. Thanks!
Thanks, didn't need to use a laptop, a good 2amp phone charger did the deed and "activated" the supposedly dead Ring. Working perfectly now. Didn't know about the microUSB port, and the Ring tech didn't tell me about it during a 2 hour troubleshooting call.
A follow-up... the next big cold snap two weeks later and again the Ring Pro was "dead". Turns out that the tiny "non-replaceable" internal lipo battery eventually gets to the point when it can't keep a charge, and will become the thing that dead-ends the Ring Pro eventually. It's absolutely needed, as without the battery it can't keep working for the brief time the door-bell is actually being used. What a great design. The only recourse is the replace the non-replaceable battery. You'll find a replacement breakdown on iFixit. It's not an easy replacement, requiring tiny surgical soldering, but it is possible with care. My Ring Pro has now been fine through many cold snaps.
@@imagesh1 thank you for doing a follow up. Very good of you to take the time
@@Dan-tw1zw Thanks! A follow-up to the follow up... as of today the replaced battery has kept the Ring Pro alive through another winter filled with sub-zero days. I will certainly repeat the process again when the replacement internal battery fails...
@@imagesh1 Another thanks for the follow up to the thanks to the follow up. I have tried charging the ring through the micro USB. It has been on a high output charger for a few hours with no joy. I will undoubtedly end up changing the battery if I get no joy with customer helpline. I looked up the ifixit article you mentioned, (thank you), looks ok to me as I am competent in soldering from messing around with raspberry pi. I think our trouble arose after removing the doorbell from the power supply during building work and subsequently draining the battery and or capacitor. Thanks again
Thank You SIR !!!! Today I changed out the old transformer from 16v - 10va to 16v - 30va and the pro power kit in the chime in the hallway and then completed the install of the new ring doorbell pro.
It came to life and completed the setup I was happy 😊, about an hour later I came back up and pressed the button and heard the chime from the unit and I thought all is good.
A little while later I looked at the app and it showed it’s off line 😮.
I rechecked reading’s at the transformer, it’s good then the chime it’s good then the ring unit and its good. I tried resetting and showed no power, WHAT !!
I went on RUclips typed in my issue and that’s when I found your video, I was amazed!
It’s plugged into my laptop and the light came on in about one minute 😅🎉😂!!
I overlooked page 30 2nd paragraph, let it charge. There’s a power cell inside basically for memory
This is right out of Rings manual and there is no mention of a USB terminal 😢
Thank You VERY MUCH SIR!!!! 02-01-24
You are amazing, the quality of your content is exemplary and the sheer quantity of problems that you solve here is overwhelming. We need more people like you.
I watched a lot of RUclips videos, but your the only that worked for me. Ring needs to update their information about
old houses or low/power problems. It should say use the USB to update the Ring doorbell first.
OMG this is great had the same issue the Ring Pro didn't come on I plugged the unit into a usb cell charger and after 30 seconds it came on. I waited for about 5 minutes then reconnected it to my front wires and bang! its working fine. Thanks so much!
Thanks Adam, Awesome! Just took it out of the box and powered up at first and then later died. Bought an upgrade transformer and still wouldn’t power-up. Plugged in USB for about 15 minutes and it worked like a charm! Thank you Sir!
So how often do you have to charge it?
THANK YOU! This video was helpful! I am so not an electrician, but I literally just plugged mine into my laptop for a minute and it came back to life! Everyone kept saying you have to replace it. You are indeed legend!
Thank you, very informative! I’ve called Ring on several occasions and was without my doorbells for almost 2 months. I was gonna throw them out until I saw this video. Ring wasn’t helpful at all. Why wouldn’t they tell me about this simple step?????
Thank you very much. This helped me to fix the bell. Bell stopped working one day though it was getting enough power. Following you step brought it back to life. I don’t have to buy new one. Hope it will keep on working for few more years.
Many thanks for the video, I never thought there was a usb charging port next to it.
It worked! This works almost like a reset. I just plugged in and unplugged until I got a favorable light situation. Blue, flashing blue, flashing white, then on about the 5th try I got the illusive white spinning light AKA setup mode. Good stuff! And seriously, shame on Ring. This is stupid.
Worked exactly as you stated in the video..... Ring doorbell Pro company breaks it with a firmware and can't seem to fix it. They want more money for replacement. This video is a great DIY free fix... NEVER BUYING RING PRODUCTS AGAIN. Getting Nest system once this finally dies
Thank you so much, prob. the first time I've done exactly what someone says on a DIY video and it worked perfect, exactly like you said. Thanks
Thanks for the info and video!
I had the same problem and there’s zero info on Ring website about how to diagnose or fix or even where to begin.
So thanks for making this video it was very helpful.
Thank you so much bro to put this video out there. I have been trying for days to power up this device, like you said, i thought it was a bad wiring. Finally, u came up with the solution for so many people. Thank you again and be safe.
Glad I came across your channel! You just save me the cost of a new ring doorbell
Thank you so much! Mine stopped working after a power outage and I thought I would have to replace the unit. I let the doorbell charge overnight and when I checked, it had power. I didn't even have to reset it.
Just wanted to say thanks for taking the time to share your experience. I too was about to throw it out after buying a new transformer to no avail. So I thought last effort check RUclips. Really..... Thanks for taking the 5 min to share.
I will try this tomorrow, been having nothing but problems with my unit which seems to mirror the issues you were having . Thanks so much for this information whether it pays dividends for me or not.
This method worked for me only after connecting it to the laptop overnight. It also didn't charge up connecting to the wall charger. Thanks.
Thank you, thank you, thank you!!! I'm not even going to go into my saga, I just wanted to give my heart felt thanks. It worked!
Thank you Adam Bednarz! My power went out and when it came back on, my doorbell wasn't functioning. The Ring light wouldn't even turn on when trying to perform a hard reset. My transformer was 16V-10VA and I was getting 16V to the doorbell. I read that Ring recommends a 24V-30VA transformer so I tried replacing it...no luck. I was ready to order a new doorbell but I just happened to see this video. I pryed open the USB cover and plugged in a USB phone charger...nothing happened. Then after a few minutes the charging "Ring light" came on! I only charged it for 5 minutes but it was enough to solve my issue. If it dies out I will update here but so far, so good!
Thanks. This worked perfectly. Plugged it in for an hour then held the reset button for 30 seconds.
Glad it helped. Thanks for watching
Jesus, Thank you, you’re a legend. I was about to throw it away and buy a new one.
Most useful video I’ve watched on this issue and solved my problems (and frustration). Thank you.
You are a genius sir! I also was ready to go out an repurchase my unit. I wAs working in the attic and must of stepped on the doorbell wire and broke the connection. So I thought my ring was fried. Thanks again!!
It took me 2 days of searching to find this lifeline, thank you so very much, I think you just saved me a lot of money!
LEGENDARY! Thank you!
Thanks for posting this fix! Mine was in a weird state (the status indicator ring was always dimly lit even when disconnected) so the fix didn't work initially. But after removing the cover, disconnecting/reconnecting the internal power wires on the motherboard, and then connecting it to my computer using a USB cable for a few minutes, it started working properly again.
So do I have to charge it every time it does that again?
Thank you for this video. I’m having the same problem, so I’m going to try this. I bought mine brand new sealed from a seller online and it won’t power up. I called ring and they are sending me a pro power kit V2, they believe it’s a bad power kit, but that doesn’t make sense since the kit is just a fuse, they never mentioned what you did. I’m glad I found your video. I will try it today and be sure to comment again to let you know if it worked or not. The unit I bought may have been sitting around quite a long time because it included the old pro power kit. Wiith that being said, your video makes a lot of sense. It could just be a fully discharged internal battery. Thank again !!!
I had this same problem after over two years of trouble-free operation. I couldn't get it to power back on. I tried this (left it connected to USB overnight) and it worked temporarily for a few days once re-installed. It has failed again so I went through Ring Support and after troubleshooting for a while, they offered a free replacement as they said it is not performing to Ring standards. My device was bought in March 2017 but not directly from them so they do not know how old it is from my account and they didn't ask - although it was from Amazon and they bought Ring so maybe they do know its age. I had to send a picture of the back of the doorbell pro so they new the serial number and ID of the device. I am based in the UK. They say the new one will arrive in 7-10 days.
Thank you, you are amazing a real life saver and saved me $200 after an electrican told me it was done and needed to be replaced. Can't thank you enough, very grateful to you! kind regards!
Thanks I am watching lots of videos and reading lots of forms and this is the first time I heard about the micro USB port I am having trouble powering up my ring Pro.
Thank you so much, mine suddenly died and I checked volts and was 22 at device but still was dead until I tried this and now is working.
Thank you so much for your video! After doing a massive search I finally found a helpful video!
Question. Did the light stay on the entire 12-24 hours? Mine powered on with the wall plug but the light went out a couple minutes. Tried in computer and it doesn’t recognize it. Now I plugged it back into the wall and no light comes on. Just wondering if it’s still charging it.
how did u fix yours?
After 4 years it mysteriously came up dead one day. Checked the voltage and it was good. Plugged it into my comp via the usb as shown, blue light popped on after about 30 seconds. It's alive! ALIVE!!! Unplugged it and hurried it over to the front door and it powered back on just fine. I had to reconnect to wifi including the password but she's back baby (at least for now). Big thanks because I REALLY didn't want to buy another or a different brand.
Just did it and it instantly worked awesome thanks man didn’t even have to take mine off the wall all I used was a portable charger with a 5v 2.0amp output and it literally fixed it in under 30 seconds
I've got the same problem, I'm going to try this tomorrow when I am home - thank you. Ring didn't suggest this.
My theory is that the device gradually loses charge over time, and the transformer provides a charge but is not quite enough so there is a deficit over time. This can take years.
I noticed over a few weeks missed rings, and delayed notifications. Then, I did some electrical work elsewhere which meant I had to switch the electrics off. I think this exacerbated the situation as it went totally dead after (I've had an electrician confirm the device is getting ample power)
So, I shall try this tomorrow and reply back here with an update.
It didn't work, but I'm going to try having it plugged in over night.
When do you know when its fully charged?
Do you have to keep taking it off to charge or just the one initial time and then the house transformer keeps it charged?
Thanks a lot, was struggling with this for one whole day trying to figure out the problem. As you suggested charging directly from the laptop worked, powered up the device and got the device back to life. You just saved me from buying a new device{£££}. Cheers.
Thanks for the info ... in my case all I had to do was disconnect the wiring and the battery kicked in and the doorbell started working again. If there is an internal battery that gets charged by the AC power, then something in the circuitry must have tripped and shut off the unit ... fingers crossed it doesn't die again soon ... Thx.
Excellent video. I charged mine and it worked. Thanks!
Man it's crazy you are the only person to put out this video. had me like wtf thank you
This was great, I just finished following your steps, and my doorbell is working again! Thank you, sir!
I think they removed the flap in newer versions. Had the same problem but there is no flap there, just an outline in the casing.
My hero, nothing that came with this unit gave me these instructions
Thanks a lot! You saved me from buying another device. I also realized Ring's troubleshoot doc is just rubbish.
Great video!! Really helped me figure out what was wrong with my Ring Pro.
Saved me from buying a new one! I’ve been trying forever to fix ours.
wow, i can't believe it, i was on this phone with Ring for hours but they can't help, i found you video and it powered my ring within 7 mins, thank you so much, i didn't know why Ring did not tell us there is the charging port since it is on on Ring door bell. do you think Can i go through the set up my ring while charging inside the house? this is new unit
Thank you I fixed mine. I almost went to buy a new one 👍
Thank you very much this ring pop has been a nightmare for the past few years I worked good in the beginning and the other cameras were fine but it's always the doorbell giving me trouble .I didn't even know about the charging thing thank you
Cool I found this. I’m gonna have to give it a try. Mine ring doorbell pro has seemed to have been failing lately and won’t power on at all. Finally got it to work again but the button would blink a blue light(charging I assumed) did this for about 3 days, couldn’t ring the doorbell with the button but all motion and live captures worked fine. Now it’s not working at all again so I’m going to try and charge it up with the USB port tomorrow.
Great video -
Can I use the ring device without it being connected to my doorbell?
I want to use the recording features only , I plan to just charge it and mount it , paying the monthly subscription.
Thank you very much !! Now charging successfully..
I'm going try this next time somebody rings the doorbell and it stops working. Thanks for sharing.
Thanks for this Video! I knew there had to either be a replaceable battery or a charging port. Saved me some $$$$!
Awesome video. Informative and to the point! I was pulling my hair out trying to get the doorbell to work before this video.
Thanks, man. Looks like it will work on mine - the blue light came on as soon as I connected it to the laptop
Sir... THANK YOU. Saved me $160
I have the 24v transformer and ran into the not powering on issue. Plugged in via usb and bam! Powered on, blue ring light lights up in quarter increments and then will go white when charged up. Hooked it back up and it’s working perfectly. My ring pro is 4 years old, I can see this happening every time it gets really cold again where the battery just can’t keep the charge anymore but they...this got it back up working and didn’t have to buy a new one....yet.
You literally just saved me $200....thank you so much!!!
Thanks ever so much, I’m having audio issues with mine. I spoke to ring and they had every excuse under the sun, eventually they replaced it, now I’ve heard they only last around 12 months and have issues with this internal Cap or battery. I was hoping to see a tear down. Many thanks 🇬🇧🇬🇧
It has bad audio when new. The Pro 2 sounds much better, but double the price? Not for me...
@@MarkWilliams-ix1qf thanks for that, I’ve just looked at it, it 250 quid. To be honest the ring doorbell takes quite a bit of time from the time someone rings the bell to the time you load it on your phone if you’re out that most of the time the persons left anyway
Very helpful video. I guess an army of tinkerers has found new tricks for restarting the Ring Pro. I have one so now I know what to do if this happens. There is no excuse for having this problem, they must know about it. Does the Ring Pro 2 have this?
Thank you.
Finding the USP was a very hard job. Having to look for a video to know how to charge it isn't a great idea.
I can't find this reset button on the side of my ring video doorbell pro. Do I have to remove the faceplate?
ARAJ yes.
I ran into the same problem; the mobile app instructions DO NOT say anything about removing the faceplate to get to the reset button (or micro-USB port.) I had to figure that out on my own.
Mine was not working at all, so I checked the voltage and it's 20 VAC. I disconnected it for like 10 minutes and when I connected it again it flashed blue on the top only for like a minute and then stopped flashing. It still didn't work. I connected it to a laptop through the USB and the white leds lit around forming the circle once and then blinked blue on the top again for like a minute and then stopped blinking. I just left it there "charging" if that's what its doing. Will connect it outside in like an hour to see if that did anything.
gab Doing the same thing right now, just plugged it in. Any update on your end?
@@tomdigrazia6645 It doesn't do anything. Did yours fail around 11/19/19? Check this thread out.
community.ring.com/t5/Video-Doorbells/Bye-bye-the-day-the-Ring-Pro-Died/m-p/7969#M2823
Apparently a few Ring Pro failed around the same time and apparently Ring is replacing them.
how do you get the side panel open?
How do you know is charging?
The button you press to call will light up and flash, once it's fully charged the light will stay on and its ready, hope it helps 😊😊
Thank you! Thank you! Thank you! I was ready to toss the stupid thing.
Thank you! This helped me immensely.
Giving this a try right now. After a large storm with driving rain my Pro stopped working. I thought it was the transformer but that reads good on the meter. The Ring Pro has been sitting there with a white light on the ring. It wouldnt ring or work at all.
I just wanted to confirm, that I pulled this unit and plugged it in just as shown. I let it plugged in for about 15 minutes, removed from power. Pushed the button and the ring made the ring chime noise. Proceeeded to reinstall and perfect. What a weird thing, but this esentially reset my ring to work again. Worth trying before replacing if anyone else has a similar issue.
Just take it back to the store. I tried this for my doorbell pro that I just bought. The usb charging didn't work and I ended up just returning to the store for an exchange. The new one worked immediately, so if you're in my situation just save yourself time and take it back to the store because you may have a defective unit.
I am in the same boat. Tried this method for 15 hours and it lasted 20 minutes before it powers down again. Really bummed because I have 3 other ring cameras for my property.
Stupid ring doesn’t warn customers about this cause they wanna sell more units! Thanks to your video ima return this new one and get something not ring next time
THanks for the video!
You're welcome!
So is this a design to have ppl send them in to get “fixed” and this is all they do but charge you for it? I just checked the voltage at the doorbell and I’m getting 21v and I’m getting a “not connected to the internet” out of the blue and it will not power on. I’m about to try this and if this works I’m never buying another ring product again (or any other product that they may have bought out but try to keep the names separate)
Stacksmusic did this work for you?
Jeanette Valencia
No. Mines was dead. I went to Best Buy and they actually had the Pro with the chime ($229) on sale cheaper then just the Pro ($249) so I just got that.
Mine started doing the same thing about a week ago.