Disastrous Month on Etsy - How I Lost Star Seller Status (May Update)
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- Опубликовано: 6 июл 2024
- My sticker shop on Etsy has been a disaster lately. I lost my star seller status, got my first one-star review, and on top of that my sales are low. In this video I discuss the reasons why things have been so bad and changes I am implementing to course correct. I also go over my sales and profit numbers for May 2023 which was my 8th month as an Etsy seller.
Check out this playlist if you want to see my other monthly updates: • Etsy Sticker Shop Mont... 
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Love this series!! Thanks for another great breakdown :)
Thank you for watching!
Great video! I lost my star seller this month as well! I had a crazy month of sales for Mother's Day which led to late shipments and with that came bad reviews. You should definitely use the auto reply and use the public response for that review even if it was your fault. The response is for your future customers. And the shipping label date goes to next day if you are printing after 8pm. Best of luck to you getting back your star seller!
Sorry to hear that we are in the same boat! That date thing happens to me at around 5pm Pacific, so I guess it uses eastern time overall.
I've started using chatgpt for answering dumb questions politely, especially repeat questions.
Haha good idea 👍
Ouch, that hurts! Sometimes I was happy that people in some circumstances did not give me any rating versus bad rating, due to things out of my hands, such as mail being late. However, as much as I am not much of a social person, or liking being in the foreground person, one thing is ALWAYS, do your best to communicate.
I know, one wants to be "business like" but it is better to be a person on the other end. For example, when on eBay, some of my products did not require Expedited mail and I had shipping for free, which is regular mail in an envelope. eBay wants you to put a tracking number for your shipment to show that your product has been shipped and trackable. So I put any tracking number in there as soon as I shipped, but I also made sure to tell that the customer in an email saying, hi... thank you for your order... etc. your product has been mailed out today. The tracking number is only to fulfill eBay's policies, the mail is just regular mail and may arrive in so many days, let's say, the other end of Canada from EST takes about 5 days to reach, so depending on the location I make an estimate and if anything to contact me please directly.
Yes, it seems like a lot of wording but your assuring the person that you take it seriously and there is some person on the other end who shows they care.
All that said, I think you should reply to the comment the client wrote on Etsy that you are fake. Just write that you are sorry and you wanted to make it right, but because you could not find a solution to their request, that things got delayed... you learned from it blah blah blah. You hope they come back and you will be able to make it right next time. You appreciate when they contact you, etc. Something in this proximity whatever you can promise and fulfill.
Anyway, it is not the end of the world. It hurts, especially, when your previous rating was very high. Communication is the key... if we like it or not but it makes you a person. And move on.
Thank you for your video. I am soon joining Etsy and it is good to see some comparison on how platforms in their own means work.
I lost star seller because I was late on one message by a couple hours. In my opinion, they should give you 48 hours especially on the weekend, and then I calculated that I would need 20 more messages because I was late on just one message. Now I try to just reply with anything because the message was asking can I ship to a certain country and I went and checked. Next time I’ll answer and say I will check and get back to them.
Yeah, it’s a pain. I am using the new auto reply when off hours feature which seems to be helping a little though. Sometimes people ask in different time zones and weird hours and by the time you wake up it’s been half a day.
Aw...I've been there! I make wedding place cards, and 99% of my customers are amazing. In the early days of my shop (2017) I wanted to be everything to everyone. I had a "can-do" attitude and couldn't admit I didn't know how to do stuff. My product is different than yours in that a lot of brides expect customization. I had my prices really low because I was new and wanted to lower expectations. In reality, they still wanted perfect products, but wanted me to make ALL of their wedding stationery because I was so cheap. I had two specific cases where I missed work and stayed up all night at Kinkos "fixing" stuff to make what they wanted. Nowadays, I have more confidence in knowing what I can and can't do. I *almost* got caught up again a few weeks ago! A bride wanted something I don't make, and I tried to help her by offering something similar. She kept escalating, wanting more products I don't make. I kept telling her nicely that I don't do that. She kept coming back with bigger and bigger orders. It was so weird. I finally had to stop responding. Sometimes, you have to realize some customers just have unrealistic expectations. That makes it easier to say "no" when necessary. I also turned off the "custom order" thing on my shop. It's just easier to tell someone, "I don't do custom orders," than it is to say, "I don't want to try to make what you're asking."
That’s great advice. I can only imagine how some brides can be…that would give me so much stress lol.
Question No Hi no nothing just “can I have this before Friday? If not I don’t need it I don’t want it” lol I feel ya I always look at the message and think I’ll reply soon but I don’t
Haha yes! I am trying out the new off hours auto reply and it seems to help.
I would reach out to etsy and explain what happened with the 1 star review customer and ask f they (etsy) would consider removing it. I’ve heard that they will sometimes do this. It’s worth a try-all they can do is say no, right?
Thanks, thats a good tip.
You can spam them. If you don’t want to respond. It will not affect your star seller