Suggestion… For people who don’t know how to operate the appliances in your Airbnb’s make some “how to operate the microwave, dishwasher, ac, videos” and put a QR CODE or link to your RUclips channel next to the appliances.😊👍🏾
As an AirBnB guest, I’ve always preferred to stay at ‘mom-and-pop-nearby’ little houses with kitchens so I could pursue my side passion - cooking. As a homeowner of many years, I’ve always treated my hosts as partners in my renting. The last one I stayed at, I was visiting to see my daughter deliver her first baby. I was planning on making enough big dishes to tide the family through the milestone, and noticed the AirBnB listing lacked a blender or food processor to make my signature Chile Rellenos sauce. After messaging the host, she actually went out and bought a $400 Ninja! Once there, the toilet started running in the middle of the night. It was just a faint trickle, but I knew from experience how a leaky toilet could result in an enormous water bill if gone unrepaired. It was trivial to diagnose the issue as a dried out flapper stopper, and I shut the water to the tank off and informed the host the next day. She was surprised, and scheduled the repair (really an inexpensive DIY project). It led me to wonder, how many prior guests had heard the same trickle during their stay yet never bothered to mention it? Too, I deliberately left my silicone whisk and newly-purchased dried spices with the unit, seeing it lacked them. I think sometimes homeowners make the best AirBnB guests, because they’re more likely to treat the host’s property like their own, and leave it better than it started.
if you share the house with other rooms, SHAME ON YOU. It's not YOUR kitchen and other rooms feel turned off to using the kitchen if YOU are taking over. Cook at home.
@@genkiferal7178 You get a zero in reading comprehension. What was my first line? I rented the entire house. I’ll bet you’re seldom invited to other people’s dinners.
@@genkiferal7178wow!! Just…wow. Why are you judging and shaming? Not cool. You’re assuming the worst and judging and then going further to shame them for something you assumed. The use of “if” in your statement makes it clear you’re not certain, yet you’re still assigning blame. It’s unkind and unfair to treat someone harshly over an assumption. Wouldn’t it be more thoughtful to ask or clarify before rushing to judgment? Please take a moment to reflect. Happy Holidays.?
@@hotintx4100 too often, the narrators judge and cherry pick facts. they can assume, but i cannot? why? because I don't have a YT channel? Judging is 100% natural, part of evolution so that the individual survives long enough to spread his/her genes. I judge because I think and therefore I am. Judging is a subset of thinking, something everyone should try to do for oneself.
I have hosted 2 houses for 7 years. I prefer short term over long term. We have experienced far less damage in comparison. Since we are in our properties frequently we are able to keep them in great shape. Very few repairs
Me too. First year doing short term and I love it because I can control the property better I just I didn’t see profit yet compare with long term I am doing long term for few years in Florida.
AirBnB used to be so great. It’s turned into a truly awful movie experiance (at least in the US), unless you are booking larger homes for several days. I used to book a basement room or some guest room or a smaller apartment for like $40-$80 a night. Now it’s $200+ minimum with a $100+ cleaning fee and a list of closet chores, rules, cameras, sound meters, etc. Hotels are the way to go 99% of the time for me now.
I made a video on exactly this called "11 things Airbnb Guests HATE so stop doing them". The platform has certainly changed and its cyclical; the bad hosts will lose bookings and go out of business whereas the good ones will remain busy with happy guests
ITA! I used to stay exclusively in airbnb from 2014 to 2018. I am still friends with hosts that I adore. But now....I did a cross country road trip and stayed in my Hampton Inns with free breakfast and I didn't have to sweep/strip beds/take out the trash! I'm done with airbnb and that's sad.
Just like Uber really isn’t ride share, Airbnb isn’t really about Bed and Breakfast. The low end is really the low end. It’s inconsistent and risky, and hotels are really a better solution for people needing one bed and no kitchen.
@@davecordnerairbnbcoach The good ones will have their own web site. The bad ones won't. Reviews can't be trusted. Try a search.There are websites you can order reviews and besides a lot of guests leave unreliable reviews. If they have their own site that is more professional and it is better relationship when there is no 3rd party taking a large slice from both without the others knowledge. The guests might think it is expensive while the host thinks they are not getting enough and that is because of a third party taking from both and not being transparent about it. Vacation rentals used to cost like $300 to advertise on a 3rd party site the whole year so it is ridiculous to be paying this much.
Rock solid vid Dave, I started AirBNBing by accident and was lucky to have done most of the suggestions you learned by trial and error. One of the most important things I look for in my stays is a comfortable mattress and quality linens. Most people keep their places clean and tidy but a bad nights sleep is a deal killer. Slainte!
Hi Dave. What you are so honest it's scary. I'm just starting out with one property a stone thrown away from the beach. I have watched numerous videos on the subject of hosting, but yours are so good and helpful. Thanks a million from South Africa 🇿🇦
Many new things from airbnb property owners. One thing: if you don’t want guests cooking at your property makes no sense. One of the major points for a person to choose airbnb over a hotel is the amenities they come with against all the services provided at a hotel and let’s be honest, hotel prices are the same as airbnb prices.
Hi Andrea yes of course they CAN cook if they want to but it's always a pleasant surprise when you turn up to clean and see that they haven't. Just makes life easier
I'll chime in: I don't think he's saying DIScourage guests from cooking, just don't ENcourage them to cook by leaving welcome baskets with things they could cook when they didn't originally intend to cook. This also goes with this helpful advice: don't think like yourself as a traveler but think like the type of guest you want - if you're frugal but take good care of a place, not all guests in your price range are like you. And guests in higher price ranges will want different things than you would - try to think like them.
Gotta give credit where it’s due! This video is absolutely excellent, so informative straight to the point. You don’t know how much people you are going to help with this information. Thanks so much 🤗
We offer extra services like massages and a tuck in service where the same masseuse will come and sit by you in bed tickle your back or play with your hair, or read you a story till you fall asleep. Those two services alone increased our rentals across 5 properties by 47% over the last 6 months.
Getting ready to open up our STR located in a rural town that sits very close to Yellowstone, Jackson Hole wy. It was my grandma's house and my husband and I have put so much work into cleaning it out, updating it. We don't have huge aspirations to make millions, just enough to cover upkeep, taxes, utilities so we can also enjoy the home several times a year.
If you set up live cameras outside your fine if people start coming over hire someone close to drive up and enforce the rules. I think this is a must if your renting multiple units
I have 5 rather crappy houses. I have a 1 month minimum and its mostly bosses or booking services that rent for nurses or construction services. I made over 100,000.00 last year and live in a city of 250,000.00 off 5 properties. I make sure they are very cozy inside and kitchens are well stocked. Two are 4 bedroom properties and they get beat up pretty bad by these workers. So nothing very expensive inside and paining an repairs need doung after they leave. I am happy with this style of business model
Thank you for sharing these tips! Your generous mindset of 'knowledge is power (and should be shared)' rather than a market scarcity mindset is rare and deeply appreciated.
Once we were visiting the US staying at the Airbnb for $2,600 per month in San Francisco area!!! It was the cheapest 2-bedroom flat with a full kitchen that we could find. We went for it because we wanted to save money on food and cook at home. The rating were 5 stars, the owner was nice but the property.. There was a hole in the bathroom floor, closets were dusty, and sofa was stained (of which this lovely host warned us, to be fair). But the horror came later. When we were moving out, I wanted to be nice and cleaned both rooms, living room, bathroom and kitchen. Then I decided to remove bedding from both beds to make it easier for a cleaning lady… When I saw the mattress, I almost puked. There was no mattress cover and the whole fabric was covered with biological stains of all kind including urine and blood… I was sleeping on it the whole time… I let host know but he was not interested… No more Airbnb for us. Ever.
That sounds grim. But I notice you said you booked the cheapest place you could find (even though it's not that cheap). When you book the cheapest place you will always find things like this.
"cheapest place I could find".... Why would you ever do that? You get what you pay for. Quality (f.e. excellent house keeping) will cost us (the host) money, and you as a guest has to be willing to pay for it.
5 star rating in a closed network hiking prices. Booking a month up front is risky. If you book a couple night you can extend or move on. $400 went to air b and b and they didn't buy a new mattress for the next guests they told it was 5 star. If the host got that $400 they might have bought one already before you slept there.
Thank you for this video. I have been hosting in two properties for few years now and I am amazed that some guests don’t have the concept of ratio between price and apartments but expect some 5 star treatment.
Totally agree with everything other than number 11, regarding damage caused by guests. While I totally agree that it is going to happen, one thing that many, many hosts overlook is the opportunity for another revenue stream by requiring a damage waiver. There have been months in which the income from our damage waivers has made the difference between paying bills or not. The concept of the damage waiver is simple. The host acts as a guarantor of damages. In our case, we cover up to $1500 in unavoidable, unintentional damage to the home, furniture, decor, and linens for a non-refundable mandatory fee of anywhere between $79 and $149 per stay. After running numbers on this, I can tell you that less than 10% of this income ends up spent on damages, leaving the other 90% in my bank account. This is a win/win for both hosts and guests. Simplicity is a great option for pretty much all things in life! Love that!
5:03 I’m in an Airbnb right now. The power was out for 12 hours the other day (it’s actually out right now again) and thousand of bugs came under the door last night AND THE RESPONSE IS ALWATS THE SAME….. ITS NOT MY FAULT.
NO EXCUSE for the power to go out! I HOPE YOU GOT A REFUND AND LEFT A 1 STAR THAT IS INEXCUSABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great advice, Dave. Tq. Haven't even started. Already feeling nervous. You seem like a good host. Maybe I'll check out Belfast. Anyway, Malaysia loves Ireland. Free Palestine.
Well done Dave for being such a big player in helping evolve Belfast into the fantastic new vibrant city it has became. Ideas and attitudes resonate far and wide. ☘️💚✌️ All the very best for 2025
Hey Dave, I've been doing STR for 4 months and it's been amazing. I've never seen so much value in a single video on this topic before. It's really obvious you have so much experience and how much you care!! I'd love to have you as a mentor but more realistically I'll just get your book ahah. Cheers from Thailand 🙏
@@davecordnerairbnbcoachYes, I’m struggling with photo order/selection. My first listing was a small house so the first 5 are the best shots of each room and that’s about it but I’ve just listed a villa with so many unique amenities, drone shots, close ups… My photographer is an absolute star and it’s really hard to narrow down the 200+ photos he sent me. What are your thoughts on the « Photo tour » function? 🙏🏼
The picky guest thing is true. A lady once complained that there was dust to the touch on the window sill. She hated the place but was sandwiched between guests who were very satisfied. I dont care. Approx 1 in 10 guests are difficult.
This summarized my airbnb journey for a year. I figured out that 1 night stay is really the devil and I am getting more profit with 2 nights or more. However, I am getting lots of 1-night stays since I started, will I still attract guests if I set the minimum stays to 2? It's very risky.
You're attracting 1 night stays because you OFFER them. Why not test setting your minimum stay to 2 for a few months in advance and see what comes in. Worst case scenario you can always switch back to 1
As a neighbor to an AIR BNB I can totally agree that the guests do not care. I share a private road with the AIR BNB making it basically a 2 house cul de sac. It is miserable and my area does not have many laws that I can use in my favor. I can suggest that you ensure the neighborhood or neighbors are not going to be a constant battle. Because as stated, what can happen will happen. it helps to have a neighbor that will assist, not looking for a reason to report you.
Hi Gary really sorry to hear that. I make this content to try and educate hosts to run their business the RIGHT way so that neighbours like yourself aren't impacted.
yes, and cameras that tip you off when they are there so that you can see how many people actually check in and that they are the same people who applied.
@@davecordnerairbnbcoach Guests don't follow them and when you complain to airbanab about parties the guests lie about you and Airbandb take their side an hosts get suspended.
@Person-mh6xq having rules are obvious yes but given that I have never been on the platform, my question should really have been geared towards how do we share these rules. Is it a document we type and share to sign, or you just list the rules smwhere and they agree in writing etc. I've however received clarity by other means now. Thanks.
One thing that has set me up for success is only doing mid-term rental on my Airbnb property in Huntington Beach, CA. The decrease in foot traffic/turnover has been positive on wear and tear and issues. The place is booked all the time with very few gaps so far two years in. This may not work in all locations of course. I get a lot of travel workers and locals looking for a place while they remodel their own property. Keyless entry is the "key" to happy guests and less issues. Communication and follow through are so important. Things do come up that suck for the guest that are out of your control. But they will likely rate you high if you do everything you can to make it right timely. Even if that means refunding one night for a 60-day stay. Also, make nice with the neighbors and they will watch out for your property; send them a nice holiday gift too =)
Excellent video! Feel like I have been doing everything you said apart from Wholesalers as I don’t have much storage or a car. Also for only one of my properties I do 1 night stays because it’s for the airport so I know exactly what you mean about the turnover but people really need to stay one night in that market. Some people even stay less than 12 hours.
@@davecordnerairbnbcoach thanks yes near Heathrow. So I just got a booking for November and she will arrive at 23:00 pm then check out probably early for her flight back to Australia. So kind of worth it with those type of bookings. I do get contractor bookings too people working a few days at the airport.
First things first: if the place is clean (and there are no shades of clean, to be sure), and if it is large enough to host a family of four (because that’s how we travel) when it advertises like this, then we’re fine and we have a deal. Most of the guests say they had a perfect stay, but only give 4 instead of 5 stars, because one or the other was insufficient.
Hello there i just came back from Paris today from an airbnb..I was in Paris a month ago too, at a different airbnb. I have my flights booked for March next year to go back again.. but both airbnb that I previously used are showing no dates available. Yet when I was still in the the one last night, I could literally pick any date. Yet tonight after I arrived back from Paris, I go on and seems that there are no available dates...like indefinitely. So it gone from all dates available to none over night...does this mean the airbnb host has blocked me from using it? If so I can't think what it can be. I taken out my trash, I mostly only slept in the places. Only used the bed and shower. Also didn't leave any kind of mess so if the both airbnbs I have used have blocked me from using their place again I can't think why. I was wanting to rebook the one I just left. As said last night there were dates galore, I didn't see any date unavailable, yet tonight nothing. P.s I am 50 years old and single traveller. So can't think why they blocked me from booking more dates, if they have that is. Also I need to mention, it seems all other ones I look at are avaliable those dates. Just not the 2 I already stayed at. Which makes me think they have blocked me from booking agaon. I can't understand why they would, if they have done that is. I left the places basically as I found them. I didn't leave any mess. Nothing in the sink. Etc.. I am just trying to find out if they blocked me. Also i even made sure i didnt leave any hair anywhere in the barhroom. I made an effort as i really lked rhay airbnb and was planning to go back. I am sure they must have blocked me from using it.
@davecordnerairbnbcoach thanks for that information. Maybe. Actually I noticed if I want to book soon. Say like in a few days or next week..actually about a month it's available. But after that it seems no dates available indefinitely. Probanly for reasons you said. I suppose I am just a little paranoid :)
Interesting review. - Yet you don't seem to be aware, that Airbnb is illegal in many countries. Why? Because many countries have laws that say renting out rooms short and medium term requires a rental contract. The Airbnb contract is a reserveration contract, not a rental contract. So how can a client sign a rental contract when he is not even allowed to see the place and speak to the owner, before he books with Airbnb? Most owner aren't aware of this, some are aware of it. I have met one who greatly took advantage of this be deceiving me.
I am not sure why you believe that a 5 star property with a lot of reviews is suspicious. We do have a condo with all 5 star reviews. It is all about the experience and hospitality you offer your guests. Even if something happens is how you as a host handle the situation. My rules are no less than 5 nights, condo has to be spotless and I offer amenities that will make guest's stay easy, relaxing and worry free!
I think when anything has perfect reviews there can be an element of doubt like "this seems to good to be true". But of course all 5 stars is what every host aims for. My point in the video is that no matter how hard you try it is impossible to maintain it forever because you simply cannot please everyone. If it hasn't happened to you yet then that's great! But WHEN it does happen don't let it ruin your day/week. Hope that explains it a bit better! Thanks for watching and commenting. Where are you based?
After 20-years in the STR biz, I just received a 2-Star Review. So, do not think you are immune. Any Guest can ruin your record in spite of your fine efforts on his/her behalf--and it only takes one.
@@davecordnerairbnbcoachyea it s suspicious i have stayed in one with perfect reviews before and reality it was far from perfect and the host was paranoid, controlling to the point he would go through the trash like a paranoid person over no reason, i saw this and and then found a camera on in the living rolm, i packed and left, he was so ibipolar that he kept texting after a day i have left saying that he was talking to me and i was not answering, he was a sicko controlling assH..le. never again. airbnb is not professional it s not a hotel. Hosts need to find a real job and guests have to give up on this and find a real professional stay: hotel.
Great advice, I started my Airbnb business last week and have managed to book up all weekends until the end of the year, however struggling with mid week bookings, any advice?
As You have much experience. You dont prefer to do key box so the guest can enter easy and at any time they want? And waiting for them each time also is waist of time. The guest also dont feel the presure to come exactly on time. I much more prefer this kind of check in when I'm traveling. Cheers
I still cherish the days where I stayed on somebody’s guestroom pull out couch for a tenner … but since you all wanted to run under the table hotels and charge hotel room prices I expect hotel service - hosts can’t have it both ways …
Not sure what you mean by under the table hotels? Short term rental hosts are running hospitality businesses that are similar to hotels but obviously different. Who is forcing you to book an Airbnb at a hotel room price? There will obviously not be the same experience as at a hotel. If you want a hotel service why not just book a hotel. I'm sure you can still book a guestroom with a sofa bed but to be honest a tenner is a ridiculous price to pay. Once commission and the time/cost of cleaning is taken off it probably cost the host money to have you stay.
I’ve stayed in a couple Airbnb’s and found that the hosts over decorated. There was so much of their cute stuff on every flat surface, there wasn’t room for my stuff. Irritating to spend my time carefully moving pillows, vases, nic nacs, spare pillows, blankets, linens, small appliances in small kitchens then spending my time putting it back before I left. I check photos and if a place looks cluttered, I don’t bother.
One quick question from me: have you ever encountered guests who actually left the property in a better state then when they checked in? It’s a curiosity of mine, just to confirm that I’m not the only weirdo out there who would clean like crazy so the world doesn’t end with them…
Not better than when they checked in but certainly a few times I've wondered if guests actually did stay because the place is spotless. They even made the bed so perfect it was hard to tell it was used!
That's me! Cleaned out the fridge and freezer full of stuff literally years expired; cleaned out the pantry where there was stuff so old it was crawling with moths; maintained the place spotless during our stay; and got a three-star rating from the owner because we had an early train to catch and left the breakfast dishes in the sink, the only thing the cleaner for whom we paid 150 euro would need to do. Owners can be greedy jerks too.
@@pipmitchell7059 Lonely planet wouldn't have had them in their book. Apart from fake reviews, valid reviews being deleted, the thing is most guests just aren't qualified reviewers. If there is a problem they are also not qualified to take on air b n and b. Hosts and guests alike are doing them a disservice when there is red flags, they should know better.
Awesome video, thank you. I'm looking to do Airbnb in Aberdeen, just outside the city centre (suburbia). Hoping to get golfers as guests as it's right on a golf course! Any advice? I haven't bought the property yet but have one in mind that's coming on the market soon. Also, if a guest makes the bills skyrocket by using lots of heating for example, any advice for this?
@davecordnerairbnbcoach No but it is a 13 minute drive from Trump International Golf Links Aberdeen, not that I'm a fan of Trump! It also has plenty of parking. 2-3 spaces
I quit AirBnB years ago because a quality hotel is much less of a hassle from the standpoint of a guest and more affordable in general. Much more consistent quality and service. As for a host, you'd likely find a better operation if you could live in civil society like Japan for instance - certainly not the US. Just not worthwhile.
For a family an airbnb apartment is WAY more affordable and comfortable than 2 or three hotel rooms. Especially since you can cook yourself and don’t have to drop $100 per meal at restaurants.
I agree it can be less hassle, have more consistent quality and service. That's why this channel exists though as I want to level up the hosts who give the rest of us a bad name. I do disagree on the affordability point though.
😢 What if your area is in the countryside where there are cows sometimes roaming in the area but aren't harmful, and your place is fenced around and secured from the cows however may have cow dung on the roads due to no fault of yours would this be an issue if it is stated in the descriptions?
No i think if someone is booking a place here they will know and expect it. Will probably add to the authenticity! Although I've heard people complain about the stupidest things.
I though this 14 things was only in here with our apartments but seems to be everywhere. Do you have a video explaining how to teach guests to leave true comments? 🤔
Glad these resonated with you too! I do have a video about how to boost 5 star reviews. But guests can be very frustrating and leave disappointing comments.
As much as profitability is the main driver. Unfortunately due to the British (Welsh) governments lack of wisdom and foresight, "high occupancy" and "one night stays" are a necessity for nearly all holiday let properties in Wales. I think specific regulations in a lot of countries make airBnB'ing a different experience dependant on where your property is.
i wish I can get away from one night stays, but we live in a wine region and people hop around the different regions, they might spend 4 days in the are, but will stay one night in each region. So i don't worry about parties, it's mostly couples (thank god we don't often have kids!!) but yeah the one nighters are a pain. however, turnover is fast because it's always clean. and absolutely NO to welcome baskets of food, etc. thankfully 95% of people eat out.
Agreed 98% of our reservations are one night stays so it’s a lot more turnover and work and that respect but at the same time my calendar stays completely full compared to people in my area
As someone facing homelessness, empty airbnbs are a scourge on our landscape. At 73, I am not an addict or criminal, just a mum with a daughter battling cancer, a son caring for her and a grandson who does the nightshift. Housing insecurity and greedy owners and agents have destroyed my mental and physical health. We just want a quiet, safe home, not a mansion, just a home.
I’m late to this video, but he missed the thing people need to know before they start. There’s really no money in Airbnb anymore. Account for everything including your time and your risk! Governments have destroyed property investment and are blaming Airbnb as well as other owners for their mistakes. Buying a property at today’s prices is going to mean possibly LOSING money on the real estate. If you aren’t really savvy on buying and selling properties and/or a professional contractor you might look elsewhere for a side gig or investment. Costs right now are just too high.
I agree and disagree. With the right properties in the right location there will always be huge demand and they will make lots of money. The days of bringing a tired old property in an undesirable location and doing well are gone. And that's just market forces at work. I agree that governments and local authorities are using airbnb owners as a scape goat for their own failures of building more homes.
@@davecordnerairbnbcoach Thanks for the reply, but you better get a property where other STR owners aren’t going to be as well. You get a lot of short term rentals (STR’s), and then you get regulation. Where our unit is, they passed local restrictions in 2019 and again in 2023 and now the state passed rules making it very risky to operate under the radar. (The 2023 rules were text book violations of the 10th amendment). Consequently, our property can continue to operate, but cannot do so once we sell. We are now in a “protected neighborhood” despite being next to commercial on a busy road and on a large lot and never having a complaint. One hundred yards from us, Airbnb’s are still allowed to get new permits, but there’s a waiting list. Property values are going down slowly in the “protected neighborhoods” and stale everywhere else.
@davecordnerairbnbcoach top rates mean guest expectations are very high and more likely to find fault . Returning guests and word of mouth referrals are also more likely if rates are more reasonable . I'm from a small country do its possible these things matter more here.
hahaha I definitely wasn't trying to put myself out there as Airbnb CEO. But now you've mentioned it I can see how it can read that way. Hope you enjoyed it anyway!
I would NEVER join Airbnb after reading this from a host: "Hello I just want to share my frustration- I have now cancelled my Airbnb listing - between Christmas and New Year , I had a booking - they arrived with 9 people not 6 - they reversed and damaged the security parking fence, they were abusive - I have photos ….. when I reported to Airbnb I was accused of being racist ( they were from Eastern Europe) Airbnb gave them a full refund." "Airbnb called when I de listed, when I explained they said thank you for the information-however you will miss our service, when you realise you how much we will not re instate you for 12 months. I will never return to Airbnb"
Good video. But the title is wrong. It should be "14 Things I Wish I HAD Known BEFORE I Started Airbnb". You need that extra "had" in the sentence to make it correct.
Writing out a welcome list of how to do stuff at the ABNB is so Retro. A short RUclips video or sent video is SOOO Much better. As a visual person, THAT is the way I would go. Most people don’t want to read anymore. But a relatively short video might be the way to go IMO. You could always have the video with transcription or accompanying dialogue for vision impaired as well.
I get your frustration but an entire property will of course take longer to clean than a hotel room. As hosts we also have to account for the fact that if check out time is 11am many people will not be gone until 11:30. And we give ourselves a buffer incase the place is particularly messy or something has been damaged and needs repaired. There are simply far more things that can go wrong in an airbnb compared to a hotel room.
I felt so seen!! I manage 19 properties with a small team (maintenance and cleaning) but I do all customer service and you sir are 100% right on the statistics of, average vs dumb or a- hole guests! I burst out laughing with the tp joke... the properties are on Mexico City so you can imagine the amount of guests with stomach flu we get :D :D they just can't help but eat tacos on the street!!! I should consider writing a specific note on the guest instructions NOT to do it!!!
With guest/host interaction the reverse is also true. I like to be left alone but occasionally you need to contact the host, I've been completely ignored a few times, including once when I owned up to breaking a internal glass door pane. I recently paid paid $5000 for a 3 week stay at a lovely apartment that had 3 or 4 maintenance jobs that needed attending to, simple things to fix like door handle coming off in your hand and a busted shaft in an bathroom exhaust fan. I fixed a couple of them and politely informed the hosts of the others when we left, got no response. I'd say the % of dicks amongst guests and hosts is the same, they are all people after all.
You can only leave a 1-5 star review (AB&B) but the combined total of finished reviews is down to 100th of a star so it's 1.00 - 5.00. I've stayed in more STRs than I can count & have been happy with many but have only left a few 5 star reviews. To do so (in my opinion) it has to be not only impeccable but above & beyond.. The last time I gave 5 stars the owner posted a perfect description plus a ride from the airport, drinks and snacks in the fridge, insisted I take a pic of the electric meter and delivered a motorbike rental at a great price within an hour of arriving. And he drove my belongings to the next location when I left! He set the bar so high it doesn't seem fair to leave a full 5 stars for anything less.
Not only do guests not care but owners don’t care either. I have stayed in over 30 places and am so sick of how poorly cleaned and maintained places are. The company inspects none of the places so there are no standards, no people that are trained house cleaners it really is gross most of the time.
For sure this was one big advertisement to never ever be stupid enough to start an air bnb. Thanks for the horror stories. You're basically a slave of your customers. They can push you around and be jerks and you have to play subservient, or your rate goes down through their lies. It's never good enough for quite a few. They will find the only hair in miles and they will insist on abusing you and your time to the max.
Get my Amazon No.1 best selling book and Airbnb Starter Bundle at www.davecordner.com 🙌🙌
Suggestion… For people who don’t know how to operate the appliances in your Airbnb’s make some “how to operate the microwave, dishwasher, ac, videos” and put a QR CODE or link to your RUclips channel next to the appliances.😊👍🏾
As an AirBnB guest, I’ve always preferred to stay at ‘mom-and-pop-nearby’ little houses with kitchens so I could pursue my side passion - cooking. As a homeowner of many years, I’ve always treated my hosts as partners in my renting. The last one I stayed at, I was visiting to see my daughter deliver her first baby. I was planning on making enough big dishes to tide the family through the milestone, and noticed the AirBnB listing lacked a blender or food processor to make my signature Chile Rellenos sauce. After messaging the host, she actually went out and bought a $400 Ninja! Once there, the toilet started running in the middle of the night. It was just a faint trickle, but I knew from experience how a leaky toilet could result in an enormous water bill if gone unrepaired. It was trivial to diagnose the issue as a dried out flapper stopper, and I shut the water to the tank off and informed the host the next day. She was surprised, and scheduled the repair (really an inexpensive DIY project). It led me to wonder, how many prior guests had heard the same trickle during their stay yet never bothered to mention it? Too, I deliberately left my silicone whisk and newly-purchased dried spices with the unit, seeing it lacked them. I think sometimes homeowners make the best AirBnB guests, because they’re more likely to treat the host’s property like their own, and leave it better than it started.
Sounds like you're a great guest and have a habit of finding great hosts too 👌
if you share the house with other rooms, SHAME ON YOU. It's not YOUR kitchen and other rooms feel turned off to using the kitchen if YOU are taking over. Cook at home.
@@genkiferal7178 You get a zero in reading comprehension. What was my first line? I rented the entire house. I’ll bet you’re seldom invited to other people’s dinners.
@@genkiferal7178wow!! Just…wow. Why are you judging and shaming? Not cool. You’re assuming the worst and judging and then going further to shame them for something you assumed. The use of “if” in your statement makes it clear you’re not certain, yet you’re still assigning blame. It’s unkind and unfair to treat someone harshly over an assumption. Wouldn’t it be more thoughtful to ask or clarify before rushing to judgment? Please take a moment to reflect. Happy Holidays.?
@@hotintx4100 too often, the narrators judge and cherry pick facts. they can assume, but i cannot? why? because I don't have a YT channel? Judging is 100% natural, part of evolution so that the individual survives long enough to spread his/her genes. I judge because I think and therefore I am. Judging is a subset of thinking, something everyone should try to do for oneself.
I have hosted 2 houses for 7 years. I prefer short term over long term. We have experienced far less damage in comparison. Since we are in our properties frequently we are able to keep them in great shape. Very few repairs
Awesome
Agree…..our nicest ones we stay in annually
I would like to start Airbnb but I am being confuse no idea 😢😢
Me too. First year doing short term and I love it because I can control the property better I just I didn’t see profit yet compare with long term I am doing long term for few years in Florida.
AirBnB used to be so great. It’s turned into a truly awful movie experiance (at least in the US), unless you are booking larger homes for several days. I used to book a basement room or some guest room or a smaller apartment for like $40-$80 a night. Now it’s $200+ minimum with a $100+ cleaning fee and a list of closet chores, rules, cameras, sound meters, etc. Hotels are the way to go 99% of the time for me now.
I made a video on exactly this called "11 things Airbnb Guests HATE so stop doing them". The platform has certainly changed and its cyclical; the bad hosts will lose bookings and go out of business whereas the good ones will remain busy with happy guests
ITA! I used to stay exclusively in airbnb from 2014 to 2018. I am still friends with hosts that I adore. But now....I did a cross country road trip and stayed in my Hampton Inns with free breakfast and I didn't have to sweep/strip beds/take out the trash! I'm done with airbnb and that's sad.
Just like Uber really isn’t ride share, Airbnb isn’t really about Bed and Breakfast. The low end is really the low end. It’s inconsistent and risky, and hotels are really a better solution for people needing one bed and no kitchen.
AGREED!!!
@@davecordnerairbnbcoach The good ones will have their own web site. The bad ones won't. Reviews can't be trusted. Try a search.There are websites you can order reviews and besides a lot of guests leave unreliable reviews. If they have their own site that is more professional and it is better relationship when there is no 3rd party taking a large slice from both without the others knowledge. The guests might think it is expensive while the host thinks they are not getting enough and that is because of a third party taking from both and not being transparent about it. Vacation rentals used to cost like $300 to advertise on a 3rd party site the whole year so it is ridiculous to be paying this much.
Rock solid vid Dave, I started AirBNBing by accident and was lucky to have done most of the suggestions you learned by trial and error. One of the most important things I look for in my stays is a comfortable mattress and quality linens. Most people keep their places clean and tidy but a bad nights sleep is a deal killer. Slainte!
Hi Dave. What you are so honest it's scary. I'm just starting out with one property a stone thrown away from the beach. I have watched numerous videos on the subject of hosting, but yours are so good and helpful. Thanks a million from South Africa 🇿🇦
Hi Linda thanks for watching! Really glad you got value from my videos! Anything you'd like to hear more about?
I am also a saffar
which city and town is your airbnb in south africa?
Many new things from airbnb property owners. One thing: if you don’t want guests cooking at your property makes no sense. One of the major points for a person to choose airbnb over a hotel is the amenities they come with against all the services provided at a hotel and let’s be honest, hotel prices are the same as airbnb prices.
Hi Andrea yes of course they CAN cook if they want to but it's always a pleasant surprise when you turn up to clean and see that they haven't. Just makes life easier
I'll chime in: I don't think he's saying DIScourage guests from cooking, just don't ENcourage them to cook by leaving welcome baskets with things they could cook when they didn't originally intend to cook.
This also goes with this helpful advice: don't think like yourself as a traveler but think like the type of guest you want - if you're frugal but take good care of a place, not all guests in your price range are like you. And guests in higher price ranges will want different things than you would - try to think like them.
Now that I think about it, out of around 850 stays less than 10 have cooked.
Most of the amenities of an Airbnb, you can get at a hotel and without having to do your own laundry on your way out.
@@itisyerdad What about a kitchen, laundry facilities, a sofa, space for a family etc
I have been a host for five months and your advice is realistic. I appreciate you share your experience!
Thank you for watching! What's your biggest challenge right now?
Gotta give credit where it’s due! This video is absolutely excellent, so informative straight to the point. You don’t know how much people you are going to help with this information. Thanks so much 🤗
Thank you so much, this comment means the world to me!
@@davecordnerairbnbcoach you’re very welcome! 🔥👏
We offer extra services like massages and a tuck in service where the same masseuse will come and sit by you in bed tickle your back or play with your hair, or read you a story till you fall asleep. Those two services alone increased our rentals across 5 properties by 47% over the last 6 months.
Is this serious?
They can't be serious 😂@@davecordnerairbnbcoach
Must be a joke. But a good one
Getting ready to open up our STR located in a rural town that sits very close to Yellowstone, Jackson Hole wy. It was my grandma's house and my husband and I have put so much work into cleaning it out, updating it. We don't have huge aspirations to make millions, just enough to cover upkeep, taxes, utilities so we can also enjoy the home several times a year.
Sounds like an amazing location. I'd love to visit Yellowstone! What's your biggest challenge at the minute?
If you set up live cameras outside your fine if people start coming over hire someone close to drive up and enforce the rules. I think this is a must if your renting multiple units
I have 5 rather crappy houses. I have a 1 month minimum and its mostly bosses or booking services that rent for nurses or construction services.
I made over 100,000.00 last year and live in a city of 250,000.00 off 5 properties.
I make sure they are very cozy inside and kitchens are well stocked. Two are 4 bedroom properties and they get beat up pretty bad by these workers. So nothing very expensive inside and paining an repairs need doung after they leave. I am happy with this style of business model
That's an awesome business you've achieved
Thank you for sharing these tips! Your generous mindset of 'knowledge is power (and should be shared)' rather than a market scarcity mindset is rare and deeply appreciated.
Thanks Adam I really appreciate that! Glad you got some value from it!
So glad to hear my experience reflected in this video
Great to hear that it struck a chord with you! Which one resonated the most?
I like your communication style, just subscribed 😊
Your points are spot on per my personal experience.
Thanks Joey, I appreciate that! What's your biggest challenge at the minute?
@@davecordnerairbnbcoach Cleaners!
Been doing Airbnb for a year now as a superhost and guest favorite. This is good stuff here! ❤
Thanks!
Once we were visiting the US staying at the Airbnb for $2,600 per month in San Francisco area!!! It was the cheapest 2-bedroom flat with a full kitchen that we could find. We went for it because we wanted to save money on food and cook at home. The rating were 5 stars, the owner was nice but the property.. There was a hole in the bathroom floor, closets were dusty, and sofa was stained (of which this lovely host warned us, to be fair). But the horror came later. When we were moving out, I wanted to be nice and cleaned both rooms, living room, bathroom and kitchen. Then I decided to remove bedding from both beds to make it easier for a cleaning lady… When I saw the mattress, I almost puked. There was no mattress cover and the whole fabric was covered with biological stains of all kind including urine and blood… I was sleeping on it the whole time… I let host know but he was not interested… No more Airbnb for us. Ever.
That sounds grim. But I notice you said you booked the cheapest place you could find (even though it's not that cheap). When you book the cheapest place you will always find things like this.
"cheapest place I could find".... Why would you ever do that? You get what you pay for. Quality (f.e. excellent house keeping) will cost us (the host) money, and you as a guest has to be willing to pay for it.
5 star rating in a closed network hiking prices. Booking a month up front is risky. If you book a couple night you can extend or move on. $400 went to air b and b and they didn't buy a new mattress for the next guests they told it was 5 star. If the host got that $400 they might have bought one already before you slept there.
Thank you for this video. I have been hosting in two properties for few years now and I am amazed that some guests don’t have the concept of ratio between price and apartments but expect some 5 star treatment.
Your insights are invaluable. Thank you for sharing!
Glad you like them!
This was great advice, Dave! Thank you! I'm looking forward to getting my AirBnb up and running. I know I have a lot to learn.
Glad it was helpful Pam!
Straight to the point and great value. Much appreciated Dave, thanks mate 🙏🏼
Glad you enjoyed it!
Well said. I have a number of long term rentals but no short term. So much of what you say also applies to long term as well.
wow that's interesting actually!
Great nuggets Dave. Especially for those just starting. Blessings!
Glad you like them!
Totally agree with everything other than number 11, regarding damage caused by guests. While I totally agree that it is going to happen, one thing that many, many hosts overlook is the opportunity for another revenue stream by requiring a damage waiver. There have been months in which the income from our damage waivers has made the difference between paying bills or not. The concept of the damage waiver is simple. The host acts as a guarantor of damages. In our case, we cover up to $1500 in unavoidable, unintentional damage to the home, furniture, decor, and linens for a non-refundable mandatory fee of anywhere between $79 and $149 per stay. After running numbers on this, I can tell you that less than 10% of this income ends up spent on damages, leaving the other 90% in my bank account. This is a win/win for both hosts and guests.
Simplicity is a great option for pretty much all things in life! Love that!
So you charge guests a mandatory, non refundable damage waiver for every stay? I can't imagine that going down too well with guests??
As a brand new host on my own with a private room, im worried about dodgy ppl causing issues, this is so helpful!
I think if you're doing a room it definitely reduces the risks. But still be careful and vet each booking!
they do. trust me. try to get photos. make house rules and the minute they break one, let them know before they walk all over you.
5:03 I’m in an Airbnb right now. The power was out for 12 hours the other day (it’s actually out right now again) and thousand of bugs came under the door last night AND THE RESPONSE IS ALWATS THE SAME….. ITS NOT MY FAULT.
If it's a power outage in the area it's not the hosts fault?
@@davecordnerairbnbcoach it’s the hosts fault for the bugs coming in due to the door not being level and the generator not working
NO EXCUSE for the power to go out! I HOPE YOU GOT A REFUND AND LEFT A 1 STAR THAT IS INEXCUSABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great video , thanks
Great advice, Dave. Tq. Haven't even started. Already feeling nervous. You seem like a good host. Maybe I'll check out Belfast. Anyway, Malaysia loves Ireland. Free Palestine.
Well done Dave for being such a big player in helping evolve Belfast into the fantastic new vibrant city it has became. Ideas and attitudes resonate far and wide. ☘️💚✌️ All the very best for 2025
Thanks Michael that means a lot! Love this city!
Thank you, very informative.
Glad it was helpful!
Hey Dave, I've been doing STR for 4 months and it's been amazing. I've never seen so much value in a single video on this topic before. It's really obvious you have so much experience and how much you care!! I'd love to have you as a mentor but more realistically I'll just get your book ahah. Cheers from Thailand 🙏
Wow what an amazing comment, thank you! I hope you enjoy the book. Is there anything in particular you're struggling with I can help with?
@@davecordnerairbnbcoachYes, I’m struggling with photo order/selection. My first listing was a small house so the first 5 are the best shots of each room and that’s about it but I’ve just listed a villa with so many unique amenities, drone shots, close ups… My photographer is an absolute star and it’s really hard to narrow down the 200+ photos he sent me. What are your thoughts on the « Photo tour » function? 🙏🏼
The picky guest thing is true.
A lady once complained that there was dust to the touch on the window sill.
She hated the place but was sandwiched between guests who were very satisfied.
I dont care. Approx 1 in 10 guests are difficult.
Very good points. please drop the music and condense to 10 minutes to increase subscribers. thanks
This summarized my airbnb journey for a year. I figured out that 1 night stay is really the devil and I am getting more profit with 2 nights or more. However, I am getting lots of 1-night stays since I started, will I still attract guests if I set the minimum stays to 2? It's very risky.
You're attracting 1 night stays because you OFFER them. Why not test setting your minimum stay to 2 for a few months in advance and see what comes in. Worst case scenario you can always switch back to 1
In Airbnb I thought you specify what you can allow like no parties, no pets and no noise etc
Great info, thank you! Much appreciated.
Glad it was helpful!
New subscriber! Great insights! I’m a fellow host and this is all so relatable 🎉 Happy hosting yall
Welcome aboard! Where are you based?
Location is complicated. One guy bought a train and made it into an airbb. It is sold out for years.
Also you can’t change noise, water pressure, parking (to some extent), and stairs.
Yea the noise and water pressure will be unexpected surprises. Parking and stairs you can know before you go ahead?
@@davecordnerairbnbcoach if you ask. 😊
#10 is the bane of my existence 🤦 lol. Thank you for a great video
Is it next to an abattoir…that was awesome. I learned that word from The Simpsons when Homer gets “build your vocab” tapes instead of “lose weight.”
As a neighbor to an AIR BNB I can totally agree that the guests do not care. I share a private road with the AIR BNB making it basically a 2 house cul de sac. It is miserable and my area does not have many laws that I can use in my favor. I can suggest that you ensure the neighborhood or neighbors are not going to be a constant battle. Because as stated, what can happen will happen. it helps to have a neighbor that will assist, not looking for a reason to report you.
Hi Gary really sorry to hear that. I make this content to try and educate hosts to run their business the RIGHT way so that neighbours like yourself aren't impacted.
Get self check in auto locks with their own pass code to avoid check in issues
Absolutely. And who the heck wants to even coordinate to meet the owner? I certainly don’t.
Yep, that’s me. Guests don’t come to meet the host, they want the convenience of coming and going as they please.
yes, and cameras that tip you off when they are there so that you can see how many people actually check in and that they are the same people who applied.
Thank you, this definitely helps with my listing and it was also funny, nice accent ✨
Thank you! Glad you like the accent 💚
You mentioned 'policy'. Ive never stayed at an airbnb but starting 1 soon. Is there a contract with rules/policies I need to do to have guests sign?
Yes it's good practice to have house rules so guests know what is and isn't allowed.
@@davecordnerairbnbcoach Guests don't follow them and when you complain to airbanab about parties the guests lie about you and Airbandb take their side an hosts get suspended.
Absolutely!! This should be very obvious. If you have no rules you have no recourse a lot of the time.
@Person-mh6xq having rules are obvious yes but given that I have never been on the platform, my question should really have been geared towards how do we share these rules. Is it a document we type and share to sign, or you just list the rules smwhere and they agree in writing etc. I've however received clarity by other means now. Thanks.
One thing that has set me up for success is only doing mid-term rental on my Airbnb property in Huntington Beach, CA. The decrease in foot traffic/turnover has been positive on wear and tear and issues. The place is booked all the time with very few gaps so far two years in. This may not work in all locations of course. I get a lot of travel workers and locals looking for a place while they remodel their own property. Keyless entry is the "key" to happy guests and less issues. Communication and follow through are so important. Things do come up that suck for the guest that are out of your control. But they will likely rate you high if you do everything you can to make it right timely. Even if that means refunding one night for a 60-day stay. Also, make nice with the neighbors and they will watch out for your property; send them a nice holiday gift too =)
Awesome. Thanks for watching and leaving such a useful and insightful comment 😁
Well said.... thank you for the video
Thanks Mohamed
Excellent video! Feel like I have been doing everything you said apart from
Wholesalers as I don’t have much storage or a car. Also for only one of my properties I do 1 night stays because it’s for the airport so I know exactly what you mean about the turnover but people really need to stay one night in that market. Some people even stay less than 12 hours.
Thanks for watching and commenting! Wow beside an airport is a cool offering with a different demographic. Where are you based?
@@davecordnerairbnbcoach thanks yes near Heathrow. So I just got a booking for November and she will arrive at 23:00 pm then check out probably early for her flight back to Australia. So kind of worth it with those type of bookings. I do get contractor bookings too people working a few days at the airport.
First things first: if the place is clean (and there are no shades of clean, to be sure), and if it is large enough to host a family of four (because that’s how we travel) when it advertises like this, then we’re fine and we have a deal. Most of the guests say they had a perfect stay, but only give 4 instead of 5 stars, because one or the other was insufficient.
Hello there i just came back from Paris today from an airbnb..I was in Paris a month ago too, at a different airbnb. I have my flights booked for March next year to go back again.. but both airbnb that I previously used are showing no dates available. Yet when I was still in the the one last night, I could literally pick any date. Yet tonight after I arrived back from Paris, I go on and seems that there are no available dates...like indefinitely. So it gone from all dates available to none over night...does this mean the airbnb host has blocked me from using it? If so I can't think what it can be. I taken out my trash, I mostly only slept in the places. Only used the bed and shower. Also didn't leave any kind of mess so if the both airbnbs I have used have blocked me from using their place again I can't think why. I was wanting to rebook the one I just left. As said last night there were dates galore, I didn't see any date unavailable, yet tonight nothing.
P.s I am 50 years old and single traveller. So can't think why they blocked me from booking more dates, if they have that is. Also I need to mention, it seems all other ones I look at are avaliable those dates. Just not the 2 I already stayed at. Which makes me think they have blocked me from booking agaon. I can't understand why they would, if they have done that is. I left the places basically as I found them. I didn't leave any mess. Nothing in the sink. Etc.. I am just trying to find out if they blocked me.
Also i even made sure i didnt leave any hair anywhere in the barhroom. I made an effort as i really lked rhay airbnb and was planning to go back. I am sure they must have blocked me from using it.
Hosts are not able to block people from booking their properties. Maybe they took the listings offline or got a really long booking
@davecordnerairbnbcoach thanks for that information. Maybe. Actually I noticed if I want to book soon. Say like in a few days or next week..actually about a month it's available. But after that it seems no dates available indefinitely. Probanly for reasons you said. I suppose I am just a little paranoid :)
Interesting review. - Yet you don't seem to be aware, that Airbnb is illegal in many countries. Why? Because many countries have laws that say renting out rooms short and medium term requires a rental contract. The Airbnb contract is a reserveration contract, not a rental contract. So how can a client sign a rental contract when he is not even allowed to see the place and speak to the owner, before he books with Airbnb? Most owner aren't aware of this, some are aware of it. I have met one who greatly took advantage of this be deceiving me.
I am not sure why you believe that a 5 star property with a lot of reviews is suspicious. We do have a condo with all 5 star reviews. It is all about the experience and hospitality you offer your guests. Even if something happens is how you as a host handle the situation. My rules are no less than 5 nights, condo has to be spotless and I offer amenities that will make guest's stay easy, relaxing and worry free!
I think when anything has perfect reviews there can be an element of doubt like "this seems to good to be true". But of course all 5 stars is what every host aims for. My point in the video is that no matter how hard you try it is impossible to maintain it forever because you simply cannot please everyone. If it hasn't happened to you yet then that's great! But WHEN it does happen don't let it ruin your day/week. Hope that explains it a bit better! Thanks for watching and commenting. Where are you based?
@davecordnerairbnbcoach I am in Southwest Florida. Thanks for your feedback and much 🙌
After 20-years in the STR biz, I just received a 2-Star Review. So, do not think you are immune. Any Guest can ruin your record in spite of your fine efforts on his/her behalf--and it only takes one.
2 star?! Ouch that stings. Keep your head up and keep going 💪
@@davecordnerairbnbcoachyea it s suspicious i have stayed in one with perfect reviews before and reality it was far from perfect and the host was paranoid, controlling to the point he would go through the trash like a paranoid person over no reason, i saw this and and then found a camera on in the living rolm, i packed and left, he was so ibipolar that he kept texting after a day i have left saying that he was talking to me and i was not answering, he was a sicko controlling assH..le. never again. airbnb is not professional it s not a hotel. Hosts need to find a real job and guests have to give up on this and find a real professional stay: hotel.
5 star video!
Great input Thanks for sharing God Bless
thanks for watching!
Good advise! Thank you.
Glad it was helpful!
Great advice, I started my Airbnb business last week and have managed to book up all weekends until the end of the year, however struggling with mid week bookings, any advice?
@khabibsson7122 check out my pricing strategies videos. But to put it simply your weekend rates are too low and your weekday rates are too high
As You have much experience. You dont prefer to do key box so the guest can enter easy and at any time they want?
And waiting for them each time also is waist of time. The guest also dont feel the presure to come exactly on time.
I much more prefer this kind of check in when I'm traveling. Cheers
Yes we do remote, self check in but lots of people still like to do meet and greet as it will always lead to higher reviews.
Not a fan of 5 ratings unless it was an over-the-top experience (excellent value, no problems, host reasonably available, descriptions are accurate).
Awesome intro! My favorite ever! 😊
I'm glad you like it!
I still cherish the days where I stayed on somebody’s guestroom pull out couch for a tenner … but since you all wanted to run under the table hotels and charge hotel room prices I expect hotel service - hosts can’t have it both ways …
Not sure what you mean by under the table hotels? Short term rental hosts are running hospitality businesses that are similar to hotels but obviously different. Who is forcing you to book an Airbnb at a hotel room price? There will obviously not be the same experience as at a hotel. If you want a hotel service why not just book a hotel. I'm sure you can still book a guestroom with a sofa bed but to be honest a tenner is a ridiculous price to pay. Once commission and the time/cost of cleaning is taken off it probably cost the host money to have you stay.
I’ve stayed in a couple Airbnb’s and found that the hosts over decorated. There was so much of their cute stuff on every flat surface, there wasn’t room for my stuff. Irritating to spend my time carefully moving pillows, vases, nic nacs, spare pillows, blankets, linens, small appliances in small kitchens then spending my time putting it back before I left. I check photos and if a place looks cluttered, I don’t bother.
That's a really interesting perspective! I guess there's a balance to be struck as we don't them to be bare and clinical but not overcluttered either.
One quick question from me: have you ever encountered guests who actually left the property in a better state then when they checked in? It’s a curiosity of mine, just to confirm that I’m not the only weirdo out there who would clean like crazy so the world doesn’t end with them…
Not better than when they checked in but certainly a few times I've wondered if guests actually did stay because the place is spotless. They even made the bed so perfect it was hard to tell it was used!
I definitely have, then it’s like dang, still have to follow my cleaning routine 😅
That's me! Cleaned out the fridge and freezer full of stuff literally years expired; cleaned out the pantry where there was stuff so old it was crawling with moths; maintained the place spotless during our stay; and got a three-star rating from the owner because we had an early train to catch and left the breakfast dishes in the sink, the only thing the cleaner for whom we paid 150 euro would need to do. Owners can be greedy jerks too.
@@pipmitchell7059 Lonely planet wouldn't have had them in their book. Apart from fake reviews, valid reviews being deleted, the thing is most guests just aren't qualified reviewers. If there is a problem they are also not qualified to take on air b n and b. Hosts and guests alike are doing them a disservice when there is red flags, they should know better.
Fantastic & thorough info..thx!
Hey Melanie I'm really glad you enjoyed it. Thanks for commenting and subscribing! Where are you based? Have you got started yet?
Awesome video, thank you. I'm looking to do Airbnb in Aberdeen, just outside the city centre (suburbia). Hoping to get golfers as guests as it's right on a golf course! Any advice? I haven't bought the property yet but have one in mind that's coming on the market soon. Also, if a guest makes the bills skyrocket by using lots of heating for example, any advice for this?
Is it a famous golf course? If so rich Americans will pay a lot. Use a Nest or smart thermostat to keep energy bills down
@davecordnerairbnbcoach No but it is a 13 minute drive from Trump International Golf Links Aberdeen, not that I'm a fan of Trump! It also has plenty of parking. 2-3 spaces
I quit AirBnB years ago because a quality hotel is much less of a hassle from the standpoint of a guest and more affordable in general. Much more consistent quality and service. As for a host, you'd likely find a better operation if you could live in civil society like Japan for instance - certainly not the US. Just not worthwhile.
For a family an airbnb apartment is WAY more affordable and comfortable than 2 or three hotel rooms. Especially since you can cook yourself and don’t have to drop $100 per meal at restaurants.
That's how I travel with my young family.
I agree it can be less hassle, have more consistent quality and service. That's why this channel exists though as I want to level up the hosts who give the rest of us a bad name. I do disagree on the affordability point though.
I quit AirBnB because I lost faith in AirBnB when they told me toilet paper isn't a mandatory amenity. Seriously.
😢 What if your area is in the countryside where there are cows sometimes roaming in the area but aren't harmful, and your place is fenced around and secured from the cows however may have cow dung on the roads due to no fault of yours would this be an issue if it is stated in the descriptions?
No i think if someone is booking a place here they will know and expect it. Will probably add to the authenticity! Although I've heard people complain about the stupidest things.
Love the little dinosaur on the couch. Thank you for sharing ❤ 🇿🇦
haha my kids teddys feature in every video 😁
5*
I though this 14 things was only in here with our apartments but seems to be everywhere. Do you have a video explaining how to teach guests to leave true comments? 🤔
Glad these resonated with you too! I do have a video about how to boost 5 star reviews. But guests can be very frustrating and leave disappointing comments.
As much as profitability is the main driver. Unfortunately due to the British (Welsh) governments lack of wisdom and foresight, "high occupancy" and "one night stays" are a necessity for nearly all holiday let properties in Wales. I think specific regulations in a lot of countries make airBnB'ing a different experience dependant on where your property is.
I don't understand how the government are making 1 night stays a necessity?
Man understands basic business fundamentals
i wish I can get away from one night stays, but we live in a wine region and people hop around the different regions, they might spend 4 days in the are, but will stay one night in each region. So i don't worry about parties, it's mostly couples (thank god we don't often have kids!!) but yeah the one nighters are a pain. however, turnover is fast because it's always clean. and absolutely NO to welcome baskets of food, etc. thankfully 95% of people eat out.
Oh this sounds cool. What wine region are you in?
Agreed 98% of our reservations are one night stays so it’s a lot more turnover and work and that respect but at the same time my calendar stays completely full compared to people in my area
As someone facing homelessness, empty airbnbs are a scourge on our landscape. At 73, I am not an addict or criminal, just a mum with a daughter battling cancer, a son caring for her and a grandson who does the nightshift. Housing insecurity and greedy owners and agents have destroyed my mental and physical health. We just want a quiet, safe home, not a mansion, just a home.
Excellent - thanks for the info!
Glad it was helpful!
I’m late to this video, but he missed the thing people need to know before they start. There’s really no money in Airbnb anymore. Account for everything including your time and your risk!
Governments have destroyed property investment and are blaming Airbnb as well as other owners for their mistakes. Buying a property at today’s prices is going to mean possibly LOSING money on the real estate. If you aren’t really savvy on buying and selling properties and/or a professional contractor you might look elsewhere for a side gig or investment.
Costs right now are just too high.
I agree and disagree. With the right properties in the right location there will always be huge demand and they will make lots of money. The days of bringing a tired old property in an undesirable location and doing well are gone. And that's just market forces at work. I agree that governments and local authorities are using airbnb owners as a scape goat for their own failures of building more homes.
@@davecordnerairbnbcoach Thanks for the reply, but you better get a property where other STR owners aren’t going to be as well. You get a lot of short term rentals (STR’s), and then you get regulation. Where our unit is, they passed local restrictions in 2019 and again in 2023 and now the state passed rules making it very risky to operate under the radar. (The 2023 rules were text book violations of the 10th amendment).
Consequently, our property can continue to operate, but cannot do so once we sell. We are now in a “protected neighborhood” despite being next to commercial on a busy road and on a large lot and never having a complaint. One hundred yards from us, Airbnb’s are still allowed to get new permits, but there’s a waiting list.
Property values are going down slowly in the “protected neighborhoods” and stale everywhere else.
😀 Good points, thanks!
Glad it was helpful!
fine if your greedy
Maximum rates is not always the best bet .
How so?
@davecordnerairbnbcoach top rates mean guest expectations are very high and more likely to find fault . Returning guests and word of mouth referrals are also more likely if rates are more reasonable .
I'm from a small country do its possible these things matter more here.
I agree with you on the toilet roll, once had a real sh*t factory for a guest
😂😂🙅♂️💩
Thank you
Glad you enjoyed it!
Nice brother
Damn, clicked because I thought he's the Airbnb CEO. Clickbait title skillz. Respect.
hahaha I definitely wasn't trying to put myself out there as Airbnb CEO. But now you've mentioned it I can see how it can read that way. Hope you enjoyed it anyway!
I would NEVER join Airbnb after reading this from a host:
"Hello I just want to share my frustration- I have now cancelled my Airbnb listing - between Christmas and New Year , I had a booking - they arrived with 9 people not 6 - they reversed and damaged the security parking fence, they were abusive - I have photos ….. when I reported to Airbnb I was accused of being racist ( they were from Eastern Europe) Airbnb gave them a full refund."
"Airbnb called when I de listed, when I explained they said thank you for the information-however you will miss our service, when you realise you how much we will not re instate you for 12 months. I will never return to Airbnb"
Are you tired of spending hours washing and folding bed linens after guests leave? Well Lush is a lifesaver for busy businesses!
I laughed and learned 😂
Then I have done my job 😁
love it! Thank you for all the great tips.
Thanks for watching Michael!
Thanks for the tips! Very helpful!
Glad you found it useful!
Good video. But the title is wrong. It should be "14 Things I Wish I HAD Known BEFORE I Started Airbnb". You need that extra "had" in the sentence to make it correct.
haha thanks, my English teacher wife agrees with you
5/5
Writing out a welcome list of how to do stuff at the ABNB is so Retro. A short RUclips video or sent video is SOOO Much better. As a visual person, THAT is the way I would go. Most people don’t want to read anymore. But a relatively short video might be the way to go IMO. You could always have the video with transcription or accompanying dialogue for vision impaired as well.
I disagree! A written list is so much faster to read than watching a video
Airbnb delete bad review secretly….. don’t trust them
How about the check in times? 3:00 or 4:00…check out 11:00? Please. Done with Airbnb hosts treating us like that…capitalism…Hotels only for me.
I get your frustration but an entire property will of course take longer to clean than a hotel room. As hosts we also have to account for the fact that if check out time is 11am many people will not be gone until 11:30. And we give ourselves a buffer incase the place is particularly messy or something has been damaged and needs repaired. There are simply far more things that can go wrong in an airbnb compared to a hotel room.
I felt so seen!! I manage 19 properties with a small team (maintenance and cleaning) but I do all customer service and you sir are 100% right on the statistics of, average vs dumb or a- hole guests! I burst out laughing with the tp joke... the properties are on Mexico City so you can imagine the amount of guests with stomach flu we get :D :D they just can't help but eat tacos on the street!!! I should consider writing a specific note on the guest instructions NOT to do it!!!
oh wow what a cool comment, thank you! haha I never thought about that before. We get people drinking too many Guinness 😅
Good point about assuming guests are nice. Nobody is nice !!! Assume they are a azzholes, since they are !! lol
With guest/host interaction the reverse is also true. I like to be left alone but occasionally you need to contact the host, I've been completely ignored a few times, including once when I owned up to breaking a internal glass door pane.
I recently paid paid $5000 for a 3 week stay at a lovely apartment that had 3 or 4 maintenance jobs that needed attending to, simple things to fix like door handle coming off in your hand and a busted shaft in an bathroom exhaust fan. I fixed a couple of them and politely informed the hosts of the others when we left, got no response.
I'd say the % of dicks amongst guests and hosts is the same, they are all people after all.
Certainly lots of host dicks!
Video: 4 stars
Thanks Mr Lynch 😬
Couldn't resist
You can only leave a 1-5 star review (AB&B) but the combined total of finished reviews is down to 100th of a star so it's 1.00 - 5.00. I've stayed in more STRs than I can count & have been happy with many but have only left a few 5 star reviews. To do so (in my opinion) it has to be not only impeccable but above & beyond.. The last time I gave 5 stars the owner posted a perfect description plus a ride from the airport, drinks and snacks in the fridge, insisted I take a pic of the electric meter and delivered a motorbike rental at a great price within an hour of arriving. And he drove my belongings to the next location when I left! He set the bar so high it doesn't seem fair to leave a full 5 stars for anything less.
wow that certainly is above and beyond! How can the rest of us live up to that?! lol
Not only do guests not care but owners don’t care either. I have stayed in over 30 places and am so sick of how poorly cleaned and maintained places are. The company inspects none of the places so there are no standards, no people that are trained house cleaners it really is gross most of the time.
For sure this was one big advertisement to never ever be stupid enough to start an air bnb. Thanks for the horror stories. You're basically a slave of your customers. They can push you around and be jerks and you have to play subservient, or your rate goes down through their lies.
It's never good enough for quite a few. They will find the only hair in miles and they will insist on abusing you and your time to the max.
This relates to any business but especially those in the hospitality industry.