Watched it with a little hesitation as I feared the solution would involve Rob Chapman and a baseball bat. Glad you were able to get your money back... as for your time and tranquility...
Crazy. I never understand it when a company treats their customers this way. I had a situation recently with a product I bought from a small-ish company like these guys. Thankfully their customer service was the exact opposite of what you encountered...they took amazing care of me, replaced my faulty device free of charge, and in the process made a long-term customer of me. A little love goes a long way. Glad you got this resolved, man.
I commented in your other video, too. I have used Atomic in the past, and still own a Firebox; not anymore. I won't use their products, recommend them to anyone, and will never do business with them. Atomic amps' customer "service" doesn't exist. They simply don't reply or care about their customers. At all. They won't even prove us wrong, because they do not care. I regret sending them any money. I'll recover, but these....fraudsters.... deserve to be held accountable.
Every comment just confirms that I did the right thing in making this video. Proving there are way more people out there who’ve had similar experiences.
I was about to buy a piece of software from Atomic Amps called "Tonocracy" but after hearing your story and then further that Rob Chapman is involved I am thinking that perhaps I should not pursue that option. One reviewer said there are assurances that there would be more amps and cabs made available after purchases but I have problems believing that Rob Chapman/Atomic amps will deliver. Thankyou for posting.
@@dvaoa2910 and it's insanely good. Once they slap it in a floorboard, I'm dumping my Neural DSP as long as Tonocracy's physical unit doesn't cost $1500 or more. They could box it after engineering and build for
I've used Atomic CLR powered cab with Axe Fx 2 for years and its still the best by far. To bad some customers had problems, wonder what percentage of folks had issues.
Interesting that Rob Chapman of Chapman Guitars has just announced a very strong connection with Atommic. He also declared that Andertons Music stock there range of amps which Is not a great stort when you link this video.. Sorry to hear about your crappy experience.
I’ve noticed that’s been a common theme for my limited exposure to Atomic - try to justify credibility through endorsements but unable to function as a company. I’d prefer to have better customer service to match their killer gear than star lit endorsements and affiliations.
I bought an Atomic CLR FRFR wedge speaker for like 1200 bucks and less than two months ago and then they dropped the price to 900 !!! I just feel cheated that within two months of a new version release of an expensive speaker like this they drop the price 25% !! Of course I wrote to them saying this seems rather weird and requested them to consider my request for at least 12.5% discount refund. No replies yet !!!
Hi Sanjay, Thanks for writing in. Unfortunately, we don't refund customers the difference between the sale price and the price that was paid month before. Best, Tom King (Atomic Amplifiers)
Rob Chapman just got involved. He’s been praising neural dsp quad cortex recently though. Wonder why they won’t get involved with him ? And why rabea broke ties with Chapman. neural associate with him but not Rob. Could it be his shady character ?
Atomic Amps: How to Get Your Money Back
ruclips.net/video/3EaZhuM_xgU/видео.html
Watched it with a little hesitation as I feared the solution would involve Rob Chapman and a baseball bat. Glad you were able to get your money back... as for your time and tranquility...
@@kentGrey right? Thanks 🤘🏻
Crazy. I never understand it when a company treats their customers this way. I had a situation recently with a product I bought from a small-ish company like these guys. Thankfully their customer service was the exact opposite of what you encountered...they took amazing care of me, replaced my faulty device free of charge, and in the process made a long-term customer of me. A little love goes a long way. Glad you got this resolved, man.
Customer service almost just as important as the product. How you do something is almost more important than what you do.
I commented in your other video, too. I have used Atomic in the past, and still own a Firebox; not anymore. I won't use their products, recommend them to anyone, and will never do business with them. Atomic amps' customer "service" doesn't exist. They simply don't reply or care about their customers. At all. They won't even prove us wrong, because they do not care. I regret sending them any money. I'll recover, but these....fraudsters.... deserve to be held accountable.
Every comment just confirms that I did the right thing in making this video. Proving there are way more people out there who’ve had similar experiences.
Agreed, and I think this video helps others speak up, even if a little at a time. Thanks for keeping the video posted.
I was about to buy a piece of software from Atomic Amps called "Tonocracy" but after hearing your story and then further that Rob Chapman is involved I am thinking that perhaps I should not pursue that option. One reviewer said there are assurances that there would be more amps and cabs made available after purchases but I have problems believing that Rob Chapman/Atomic amps will deliver. Thankyou for posting.
They have killer gear, I just wish they’d focus more on customer service than getting big name musicians on their roster. It’s a bummer.
Tonocracy is free now, full version, FWIW
@@dvaoa2910 and it's insanely good. Once they slap it in a floorboard, I'm dumping my Neural DSP as long as Tonocracy's physical unit doesn't cost $1500 or more. They could box it after engineering and build for
I've used Atomic CLR powered cab with Axe Fx 2 for years and its still the best by far. To bad some customers had problems, wonder what percentage of folks had issues.
And that’s the common experience I’ve heard - the gear is incredible most of the time and the company service is borderline illegal.
My experience is the same regarding a repair but I can't get in contact with them and they don't return emails, very bad company, but good product.
If nothing else, this video keeps identifying more people who’ve had similar experiences. Sucks it happened to you too.
Apparently, Rob Chapman has some involvement with this company now. Makes perfect sense.
Ouch! ;)
Yep. Thieves collaborating to steal more money. Run, do not walk.
THIS EXPLAINS EVERYTHING!!! Everything that guy touches turns to scam.
I have been trying to contact Tom King for a year now with emails but with no response so I’m in the same boat .
Here’s what it took for me to get my money back.
ruclips.net/video/3EaZhuM_xgU/видео.html
Interesting that Rob Chapman of Chapman Guitars has just announced a very strong connection with Atommic. He also declared that Andertons Music stock there range of amps which Is not a great stort when you link this video.. Sorry to hear about your crappy experience.
I’ve noticed that’s been a common theme for my limited exposure to Atomic - try to justify credibility through endorsements but unable to function as a company. I’d prefer to have better customer service to match their killer gear than star lit endorsements and affiliations.
It took me 6 months to get a refund. Tom did get it done eventually. Bummer
Yup. It sucks. Check my other video where I explain how I eventually got my money back too.
I bought an Atomic CLR FRFR wedge speaker for like 1200 bucks and less than two months ago and then they dropped the price to 900 !!! I just feel cheated that within two months of a new version release of an expensive speaker like this they drop the price 25% !! Of course I wrote to them saying this seems rather weird and requested them to consider my request for at least 12.5% discount refund. No replies yet !!!
If my experience is any indication, I wouldn’t hold your breath. Best of luck though!
Hi Sanjay,
Thanks for writing in. Unfortunately, we don't refund customers the difference between the sale price and the price that was paid month before.
Best,
Tom King (Atomic Amplifiers)
Sorry to hear this man. Pretty bad. Hopefully you get your refund.
Thanks Jay. I've got more to the story that I'll hopefully be sharing soon.
Hey Marc, any update on this? Did they ever make it right?
Atomic Amps: How to Get Your Money Back
ruclips.net/video/3EaZhuM_xgU/видео.html
@@MarcAllredVideos Thank you!
That's awful. Hope you get it sorted.
Yeah, I’m bummed someone hasn’t put all the pieces together before about this businesses practices.
Rob Chapman just got involved. He’s been praising neural dsp quad cortex recently though. Wonder why they won’t get involved with him ? And why rabea broke ties with Chapman. neural associate with him but not Rob. Could it be his shady character ?
Interesting points. Just seems like another “famous” face to attempt to lend credibility to the brand.
Mooer is no better.
Good to know. Graci.
Well Rob Chapman is involved with the Company now.Say no more.
I was wondering why I had a spike in my stats for this video. This explains it🤦🏼♂️
It's what brought this video to my feed.
I just seen a video where Rob jumped on board with Atomic amps. I wonder if he knows and if this is a ploy by the company to scam more people?
I'm sure customer service, quality assurance and general loveliness will improve by leaps and bounds now that Chappers is on board😁
I like Rob. Thought he was great on the andertons channel.