This is such a great episode! I love your advice to maintain your professional behavior even if the client is getting angry and abusive. I am a beginner magician but I have owned a small business for 20 years. Whenever I feel like I might lose my cool with a client, I consider what their Google review will look like the next day. I always try to calm the situation down and conclude the conversation with a professional and pleasant demeanor. Your next advice is great too! If the client is abusive to you, politely stop doing business with them. Don’t try to get the last word; don’t try to get even; just end the professional work relationship. Lastly, never send an email to a client or anyone else when you are upset. Cool off.
Thank you for the video David. I had a client accuse me of taking another job because it is more prestigious or higher pay. And they were really aggressive with me. What really happened is we have not come to an agreement for the booking. It wasn't clear that we agreed on my performance. So when I told them I am booked. They accused me of that. Which I Would never do. Even if I agreed to a free charity show. I'd still keep my honoured promise and reject the paid gig. So being accused of that affected me a little bit. But I didn't take it personally. I have nothing against that client or anyone else.
Sometimes, it's hard not to take these things personally. It even affects me when I am making sales calls, and I am treated rudely, but if we want to succeed in this business, we really can't take it personally. We can't let the attitudes of someone else affect our own or discourage us.
This is such a great episode! I love your advice to maintain your professional behavior even if the client is getting angry and abusive. I am a beginner magician but I have owned a small business for 20 years. Whenever I feel like I might lose my cool with a client, I consider what their Google review will look like the next day. I always try to calm the situation down and conclude the conversation with a professional and pleasant demeanor.
Your next advice is great too! If the client is abusive to you, politely stop doing business with them. Don’t try to get the last word; don’t try to get even; just end the professional work relationship.
Lastly, never send an email to a client or anyone else when you are upset. Cool off.
You sound like a great business person to me. Thanks for sharing your insights with us.
Excellent top-notch advice 👍👍👍👍👍
Thank you, Robert!
Thank you for the video David.
I had a client accuse me of taking another job because it is more prestigious or higher pay. And they were really aggressive with me.
What really happened is we have not come to an agreement for the booking. It wasn't clear that we agreed on my performance. So when I told them I am booked. They accused me of that. Which I Would never do. Even if I agreed to a free charity show. I'd still keep my honoured promise and reject the paid gig.
So being accused of that affected me a little bit. But I didn't take it personally. I have nothing against that client or anyone else.
Sometimes, it's hard not to take these things personally. It even affects me when I am making sales calls, and I am treated rudely, but if we want to succeed in this business, we really can't take it personally. We can't let the attitudes of someone else affect our own or discourage us.
Good advice, my friend.
Thank you, John.
Hard pill to swallow.
It's not the most pleasant topic, this is true. But I felt it needed to be put out there for discussion.