I had pulled the entire head apart, found the part with the issue, couldn't get it to move freely no matter how much WD40 I soaked it in. Couldn't find a replacement head in stock. Almost gave up and nearly bought a new vaccum. Then I find this video. "There is a T8 torx in here", 'no way that works' I say. BOOM. All comes apart with some pulling, miles of my long thick hair in there. Put it back together, runs good as new. Thank you so much! Only video on RUclips that helped.
Spot On - fixed my brush not spinning; the problem was that the two female contacts had built up a coating of solidified dirt inside them so that the pins in the extension tube or beater head went in, but did not make electrical contact. It was pretty tough to shift as well, but now it works perfectly. Thank you!
Thank you so much! You saved me from throwing out my V6 and having to buy a new vacuum. The vacuum repair shop told me the electrical problem couldn’t be fixed. I brought it back home, watched this video, dismantled the black thing behind the brush on the motor head, cleaned the plug of hair and used a can of compressed air on all the electrical contacts. It works just like new!!! Excellent video!
The electrical contacts in the main section were our cause of frustration! Amazing guidance, thank you, saved us from taking it to a repair shop, had no idea re the contacts and the wire going round the dust collection bin.
After many failed at tempts to get the brush head to spin properly you are the only "expert" that explained the hidden screw holding bar drive. 5mins later having removed all the hidden hair the dyson is working perfectly. Thank you sir.
DUDE. You just saved me hundreds of dollars. I was literally shopping for a new vacuum and bummed that our dyson had crapped out after 5 years. I’ve even taken it apart and cleaned it a dozens times over the years. But I’ve never done the piece behind the brush. The thing works like it did when it was brand new. So grateful for this video
Yes, it's working again! Realized it was an electrical issue and you identified it. The fix? Lightly emery-boarding the contacts on the body. Thanks for the tip! This Dyson's been through a lot. Ironically, it stopped working right after I washed the HEPA filter, so some people think the cleaning led to the breakdown - an evil strange coincidence!
I've torn my old V3 apart a dozen times to fix what others would have thrown away. In fact, I bout mine used for cheap because it "wasn't working." I couldn't figure this most recent failure out and you saved me! Thank you, sir!
So happy, doing a happy dance. I went out and bought a T8 screwdriver and boom. The mechanism that rotates the brush was loaded with hair. Now it's all good again. Loved your accent and easy to follow instructions. Love from a Yorkshire girl living in New Zealand! Keep up the great work.
Great video no messing around. Cleaned the contacts on the rim of dust collection chamber and blew out loads of dust in the main head below motor. All working again. Many thanks for very clear explanation
Genius. Had tried the dismantle and clean with no success but the contacts on the removable dust bucket... so simple and so unnoticed. Genius. Many thanks.
It worked!!! The black spindle behind the brush bar was the culprit - all cleaned and sorted, working brilliantly again. Buying a set of £7.99 torx screwdrivers is infinitely preferable to £57.99 for a new head! Thank you so much! Good job!
Oh my goodness thank you!! After doing everything possible I resigned myself to having to replace the hoover head until I got to your last tip at the very end and realised the dust had been blocking the electrical connectors underneath the hoover bin! Thank you so much!
So Iʻve got two heads; one I bought as a replacement. As of this morning neither one of the heads worked. I found someone elseʻs video and took the little spinny things off both of the heads, cleaned out the hair -- massively tangled up in there -- put the spinny things back on. One head worked fine; I was able to vacuum my carpet -- yay!!! The other one did not work. I know itʻs not the brush bar; I played around with switching the brush bars in the two heads, and it doesnʻt matter which brush bar I use. Itʻs not the hand-held piece; Iʻve cleaned that, cleaned the contacts on the tube and the hand-held piece and the heads. What else could it be?! The one head works good as new; the other one still does not turn. It did turn for a second or two, then stopped.
Back again for a full service - top and bottom. This time the trigger got stuck in the "on" position. I found a video to take the battery off and get inside where the trigger is. Found some little broken pieces and once they fell out, everything seems good to go. I wish you'd made a video on how to take of the battery and get into that chamber. I trust how you take care of the machine. I don't know if the little bits were broken before I took the battery out or if I broke it in the process. Hope you're still watching your channel. I bookmarked this video and your other on cleaning the cyclones on a V6. Really enjoy your tutorials and I watch and pause and just follow along. Soooooo helpful! THANK YOU AGAIN!
Really helpful - thank you. I had cleaned the head, cleaned the contacts, but for me the key was the torx head screw inside the spindle. I couldn't see any hair externally but when I removed the spindle, there was an incredible amount hair wrapped underneath that was preventing the spindle from working correctly. Once this was removed everything started working correctly.
Thank you!! Cleaned the brush part over and over again w no luck and like you suggested it was the dirty connector at the top! Works great now (almost made it to the trash had it not been for your video!!)
Thank you so much! My motor head was spinning intermittently so I checked all the electrical connections in sections and concluded that the fault was with the spinning mechanism. Just like you mentioned, there was a lot of hair wound up behind the black spinner. I couldn’t believe how much was in there! I used some tweezers to get them all out and tested it and voila! Good as new!
Thank you so much Sir! Removing the spindle using a T8 Torx screwdriver and cleaning all the crap behind it did it for me. May God keep your workshop warm and toasty during the Winter months.
Thank you so much. It was definitely the back contact for me too. I have recently been regrouting so I had a lot of dust and hair wedged covering the contact. I also knew it wasn’t the brush head itself as my mini turbine head was also not spinning.
OMGNESS, I've tried EVERYTHING to include calling Dyson AN HOUR AGO Who said that they no longer troubleshoot that vacuum but would give me 20% off of a new one lol. BUT It is your video that got mine working again. Thank you so much!!! I knew I was just missing something and it was those dang connections up at the top that had never been cleaned. Again thank you you totally rock!!! ❤
Answer: Mine got wet when cleaning spin head which caused scale corrosion on the circuit board that controls the electric motor inside what makes that brush actually spin when powered w clean connections. Beyond cleaning lint, much further disassembly of screws was needed until the spinnhead circuit board could be exposed. A Qtip in wd-40 or T9 effectively cleaned and lubed board, removing corrosion. Reassemble, works perfect.
That tip with the connectors is priceless. Brush bar would stop spinning intermittently, cleaned up all the connectors and problem solved! Thanks mate 👍🏻
09:40... Yep this was the problem. I have 2 spinning brush heads and neither worked so I knew that wasn't the issue. Sure enough, a piece of lint got lodged between the contacts on the back of the collection drum after the last emptying. Once removed both heads are working again. Major time saver tracking down the problem. Thanks, M8!!
After searching through 6+ videos I found yours! I couldn’t get the black swivel part out even after pulling the entire little motor out. So I cleaned as best as I could. I then went and pulled apart to top motor like in the end of your video. Cleaned all touch points for electricity and it’s working a charm and do much power and it’s not even on boost! Thank you!!!! Will be checking out your service of this machine tomorrow!!
THANK YOU! The carpet brush wasn't spinning at all, and after cleaning all the hair out of it and the contacts I still couldn't get it to work. It was the part that you unscrewed that had a TON of hair stuck around it. Saved me from having to buy a new vacuum!
This was the best tutorial I have found and I have been able to do a complete service on the machine As you said, it is now like having a new machine. In my case as well, it was hair wound around behind the black driving bush pin - I was quite shocked how much was in there chugging it up but I also cleaned up the contacts and it all works really well - thank you very much. I’m more than a little surprised none of this is on the troubleshooting sections or FAQs of the Dyson website - hmmm…..
Outstanding tip to find and clean the canister contact points. I did everything that all the other RUclipsrs suggested and it still did not work. Stampy's secret fix saved me a lot of money (and Dyson's reputation with me). And Stampy - Yes - every time I touch it (pick it up, empty, change heads) it goes off and scares the **** out of me.I think that, like a gun, it needs a safety! Thanks for your help.
After cleaning the brush bar, it still wouldn't spin smoothly - just sputtered. Tried your short cut connecting the handle end to the brush end without the pole. IT WORKED! So I just cleaned the connections for the pole and the whole thing is great. New ones are running between $500 - $650 today. Bless you! Subscribed, liked, bookmarked and will do the same with your detailing the V6 video. THANK YOU!
Many thanks for this video! I borrowed a T8 from my neighbour and followed your instructions - brush now turning and contacts clean! Vac back in working order! Saved my buying a new head for £55!
Brilliant! I'm over the moon that after following your instructions, the bar runs smoothly ... after removing clumps of hair behind that black bar that spins the roller.
Thanks so much! Tried all the usual fixes, but as two different heads weren't rotating I knew it had to be electrical rather than a hair clog. Exactly as you said, it was a bit of fluff up behind the bin that was stubborn enough to stay there even after blowing it all over. Pulled it out and all working again.😊
Hello mate, I just fixed my Dyson thanks to your tip about cleaning the connecting heads - I used canned air and cleaned it up quite nicely, including the roller. I took the damn thing apart cleaned, sprayed, and put it back together and it's working like a charm. Thank you from Atlanta, Georgia.
Thank you so much This has saved us having to buy a new vacuum. I dread to think how many Dysons have been dumped because of this problem. My husband followed this video and had it working again in less than 10 minutes.
Fab job mate - after cleaning the metal prongs from dust etc mine still wasn't working but you showing me how to take the entire filter off so i could get directly to the metal prongs on the handle solved it for me. Appreciate the help!
I’ve just gotten a V7 Animal as a gift. I got it all charged up and vacuumed the carpet in my office. After about 45 seconds of use, the brush bar stopped spinning. The carpet wasn’t even dirty, there was hardly any dust or hair in the bin, nothing physically stopping the bar from turning. I attached the smaller motorized head to the tube and it spun perfectly, so clearly my issue is with the large brush head. But with less than a minute of use, there is simply no way there is dust or hair interfering with the contacts. I think there’s probably an internal issue with this specific head.
Thank you for showing how the clips need to be pushed in at the same time to separate the hand held section. That's what I needed to get the brush working! Some other great tips!
Fantastic. Brush was stop start spinning. I’d cleaned everything you can think of to clean except the electrical contacts. I didn’t even know it had them in the brush or hose. Thanks so much it’s a million times better than even before this problem.
Super helpful, this little trick...it was on the money!! Vacuum fixed and working perfectly again. Appreciate you putting this information out there, so very useful!
Brilliant video, fixed my dyson today after following your suggestions. It was the contacts next to the two white clips in the video but it's now had the full overhaul and works perfectly
You're video showed me a whole bunch of places to clean, that, 1, I didn't know how to access, and 2, didn't know needed to be cleaned. Thank you, it was a big help. Now, to attempt a few on my own.
Hi, thanks for the Torx T8 tip to getting the black spiral off. On getting under the black spiral I found my Dyson head was clogged solid with fine hair , so much it was causing the machine to draw too much current and stop. Now cleaned and lubed it runs sweet.
Best video I've found on this subject!! I've referred back to it several times over the past 3 years. This last issue was the piece that spins the brush. Thank you so much!
I actually enjoyed the actual information in the actual video, but I actually found it a bit actually distracting with the actual repetition of actual throughout the actual performance. Thank you Stampy!
Brilliant, you've just saved me a fortune because the bearing had failed on the small pulley and i didn't realise there was a screw in the fitting. Cheers
Brush head wasn't spinning. This was the missing info I needed, removed the black bit that holds the spinning brush (we used a flathead screwdriver even though a star shaped one was needed, but it worked) and it had loads of hair wrapped around it. Now works better than it has for ages! Thank you so much!
Thank you! Never thought that I would get this expensive vacuum working again. I was going to throw it out. Tried removing the hairs from the brush without any luck and then saw the part about the electrical contacts. Sure enough the contacts on the clear plastic part were corroded and I cleaned them off with steel wool. Works like new again!
Thanks so much. I had bought a new head and it didn't work either. Finally found your video ,it was the connection points at the back of the dust canister. Thanks so much. I was able to return the now unnecessary head.
Great information on here. Thanks. My brush head was only doing a 3/4 turn before stopping. Have previously taken the head fully apart, cleaned it out & reassembled but would still only spin 3/4 turn. Only after watching this was I made aware of the screw to remove the helix drive part. Found lots of compacted hair inside. Removed it & Eureka, A fully turning brush head. I also took the handle apart to remove & clean the filters which sit next to the pcb on the main motor part. Thanks for doing this video.
Saved me the cost of new vacuum. Watched dozen other videos but yours saved the day. After several hours of fiddling with the damn thing your tip had it running like new in 5 minutes. Thanks much.
Omg Sir thank you!!!!! I almost gave up. I took an old toothbrush and brushed off the dust off the electric connecting parts and that’s all it took! Thank you!!!
Praise be! Thank you! My issues was pet hair blocking the electrical connects of the dust bin. I always do the double click to clean out the bin but don’t get up in the crevice! Thanks!!!!!
Thanks Stampy I now have a spinning brush bar again without any dismantling as the fault was dust accumulation on the contacts between the waste bin and the main body of the machine which I was completely unaware of. Keep up the good work!
Really helped me, usually have no confidence in things like this. Took a while and a lot of patience to get that inside screw out as it was so tightly wound with hair but I did it, so thank you very much for your help.
Champ! I pulled the whole head apart and re-assembled before watching this (I'll never learn) but once you showed that I could pull that turny bit off once the screw was out of it, I grabbed the pliers and the rest is history.
Now I just need to pull it apart again to figure out where my left-over screw came from... Really should have watched first because I didn't need to take it all apart!
Perfect! If you're in NZ or Oz, I got a torx screwdriver set with the needed T8 attachment from Bunnings for $10. A little fiddly to unscrew but it worked. Nice cheap fix.
Wow, you just saved me from buying a new Dyson! My Animal is 7 years old and I just thought I wore out the brush. I watched your video and just cleaned out the contacts with a toothpick and it worked like new. Thanks for the tip and I'm subscribing.
Thank you so much, my issue was with a Dyson ball, and this video got me close to the problem I was facing which I resolved , removing the spinning wheel and cleaning all the cought up hair and then removing the side cover, there is a little belt that had come off its bearing, placed it back on the track and there we go, a spinning brush again, thanks alot and God bless you
You are the Man! Sure enough the contacts at the top of the canister were covered in fluff blocking the connection! Yes every time I pick the vacuum up it starts! What a PITA! Great work!
You are my savior. I’ve disassembled every part of this machine to get it working and the black screw thing was the final bit that got it going. THANK YOU!
I really needed help with this, as a 78 year old lady, whose husband always dealt with everything technical you lost me at the type of screw driver I need. I have a few tools, but as I don’t know which I need it looks as though I’m heading to a new Dyson.
I have the V8 Animal which has a slightly different construction than yours. The head was stopping whenever it encountered any sort of resistance. I would unplug the tube and it would spin again...only to stop again shortly. I watched this and figured out how to remove my canister (a slightly different attachment process than yours) and there must have been some fuzz stuck in the electrical connection points because, after reassembly, she works great once again! Thanks for the tips!
It was the fluff in the contacts, the one by the main motor! Thank you so much, some one gave us their old machine and you helped us bring it back to life!
Cheers Stampy - it was indeed the electrical contacts between the main body and the dust catcher - I blasted them all with IPA and the hoover is perfect again!!
Thank you so much. You are absolutely right in everything you say in this video. I'm hoping I will get the brush to work after I've done everything you say. On the surface, the electrical contact points are all clear. One thing I still need to do. Had it for 5 years, V6
Brilliant video. I tried everything and couldn't get the roller to spin. Then I watched your video and it showed the connectors on the hand held canister. I didn't have clue they were there. I followed your video and cleaned the connectors. Hey presto it's working like new. Many Thanks!!!!!!!
Taking that T8 screw out from inside that spinning shaft (5:48) and cleaning behind the shaft fixed my vac. There was so much hair in there that I was sure it was entwined around a rubber grommet which turned out to be just a lot of very tightly twisted hair. Thank you againn for sharing and making the world a better place :)
I had already tried everything else and was just about to purchase a new motorised Dyson head, but took the "black twiddly thing" off cleaned it and it now works !!!... Thank you so much
Had problem for months and couldn’t fix it by cleaning head. Thanks for this video which explained it could be the electrical connectors. Cleaned these on the main unit behind the bin and now works! Thanks
Thank you for the tips. I just fixed my Motörhead by looking at the connections at the canister. One connector slid to the side so very little connection. I forced it back in place and it works like day 1. 👍🙌🏻🙌🏻
My thanks, as well, mate. I had already followed most of the step with the Dyson support folds EXCEPT taking off the little black drive spindle. Mine is just a pressure fit and doesn't require a torx driver - it pries off easily with pliers. Inside was a thick compacted cylinder of hair! Once I removed that, it works like new! I had a new head on back order from Dyson. Just saved $125 and have a functional tool. Thanks again.
Thank you so much for this tutorial! I just purchased an aftermarket replacement power roller brush on Amazon yesterday because of this issue, but something told me to check out videos on RUclips on how to troubleshoot the OEM roller brush not spinning, and I found you! Long story short, I followed your guidance, and VIOLA! My roller brush works perfectly. My issue wasn't an electrical connection; it was a hair clog around the black stem I removed as per your instructions, but yeah, it works perfect now. 👍👍 Needless to say I will be returning the aftermarket roller brush.
This was a great help. I’d tried everything else and removed what bits I could see to clean etc but I didn’t know about the connections!! It worked, I also realised the black rubber bit around the cylinder was meant to have bristles! 🤣🤣. Prefer a new brush head. Thanks 🙏
Thank you, I followed your easy instructions, it spins beautifully now. It was the connection at the motor head. I’m an expert now, thanks to you, best wishes to you
Thank you! Per your video, I cleaned the connection on the canister and on the main body. Voila, the brush now moves again! Brilliant. There was not much fuzzy dirt on the connection, but apparently it was enough to stop the electrical connection.
Being a mechanic I use my problem solving skills to learn all you mention before watching but having checked all this before I came to you tube my problem is where it works for a few seconds and then stops until I stop and disconnect/reconnect and works for a few seconds again and stops. I think it’s either the hole that’s in the flexible tube that’s lowering the back pressure. This load on motor or it’s the software on the esc that controls the brush motor.
We have the DC39 cleaner, that head needs a T6h driver to remove the black twisted spindle. 'h' being one with a hole in the middle of the tork. Great advice though - thanks! Dyson have big design faults like this but they are generally easily repaired, that's the main thing.
Thank you so much. Your killer tip really worked! Removing the spinning mechanism with a t8 Torx screwdriving revealed a lot of hair stopping it from moving freely. This was not visible or accessible without removing the part. Now working like a dream.
Greetings from New York City. Thank you! I have an older Dyson stick V6 and my brush actually has a motor underneath or inside the roller head. When you remove the roller, there is another long piece that I assume holds that motor for the roller. I did all the cleaning and nothing. Then you mentioned to take off the canister that holds the dirt and pointed to the contacts by the handle. I blew some canned air into there and also wiped down the ridiculously small contacts on the back of the canister and it did the trick! Thanks again.
New Head geni.us/kYPZ4s (Amazon) (Check contacts are clean first)
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The brush on mine kept cutting in and out. Cleaned the contacts and good as new. Thank you
I had pulled the entire head apart, found the part with the issue, couldn't get it to move freely no matter how much WD40 I soaked it in. Couldn't find a replacement head in stock. Almost gave up and nearly bought a new vaccum. Then I find this video. "There is a T8 torx in here", 'no way that works' I say. BOOM. All comes apart with some pulling, miles of my long thick hair in there. Put it back together, runs good as new. Thank you so much! Only video on RUclips that helped.
Spot On - fixed my brush not spinning; the problem was that the two female contacts had built up a coating of solidified dirt inside them so that the pins in the extension tube or beater head went in, but did not make electrical contact. It was pretty tough to shift as well, but now it works perfectly. Thank you!
Thank you so much! You saved me from throwing out my V6 and having to buy a new vacuum. The vacuum repair shop told me the electrical problem couldn’t be fixed. I brought it back home, watched this video, dismantled the black thing behind the brush on the motor head, cleaned the plug of hair and used a can of compressed air on all the electrical contacts. It works just like new!!! Excellent video!
Excellent news Salma good for you!
The electrical contacts in the main section were our cause of frustration! Amazing guidance, thank you, saved us from taking it to a repair shop, had no idea re the contacts and the wire going round the dust collection bin.
After many failed at
tempts to get the brush head to spin properly you are the only "expert" that explained the hidden screw holding bar drive. 5mins later having removed all the hidden hair the dyson is working perfectly. Thank you sir.
You are welcome
I just solved the same issue with this method so I'd just like to give my thanks also 👍
DUDE. You just saved me hundreds of dollars. I was literally shopping for a new vacuum and bummed that our dyson had crapped out after 5 years. I’ve even taken it apart and cleaned it a dozens times over the years. But I’ve never done the piece behind the brush. The thing works like it did when it was brand new. So grateful for this video
Yes, it's working again! Realized it was an electrical issue and you identified it. The fix? Lightly emery-boarding the contacts on the body. Thanks for the tip! This Dyson's been through a lot. Ironically, it stopped working right after I washed the HEPA filter, so some people think the cleaning led to the breakdown - an evil strange coincidence!
I've torn my old V3 apart a dozen times to fix what others would have thrown away. In fact, I bout mine used for cheap because it "wasn't working."
I couldn't figure this most recent failure out and you saved me! Thank you, sir!
So happy, doing a happy dance. I went out and bought a T8 screwdriver and boom. The mechanism that rotates the brush was loaded with hair. Now it's all good again. Loved your accent and easy to follow instructions. Love from a Yorkshire girl living in New Zealand! Keep up the great work.
Great video no messing around. Cleaned the contacts on the rim of dust collection chamber and blew out loads of dust in the main head below motor. All working again. Many thanks for very clear explanation
Genius. Had tried the dismantle and clean with no success but the contacts on the removable dust bucket... so simple and so unnoticed. Genius. Many thanks.
It worked!!! The black spindle behind the brush bar was the culprit - all cleaned and sorted, working brilliantly again. Buying a set of £7.99 torx screwdrivers is infinitely preferable to £57.99 for a new head! Thank you so much! Good job!
Oh my goodness thank you!! After doing everything possible I resigned myself to having to replace the hoover head until I got to your last tip at the very end and realised the dust had been blocking the electrical connectors underneath the hoover bin! Thank you so much!
So Iʻve got two heads; one I bought as a replacement. As of this morning neither one of the heads worked. I found someone elseʻs video and took the little spinny things off both of the heads, cleaned out the hair -- massively tangled up in there -- put the spinny things back on. One head worked fine; I was able to vacuum my carpet -- yay!!! The other one did not work. I know itʻs not the brush bar; I played around with switching the brush bars in the two heads, and it doesnʻt matter which brush bar I use. Itʻs not the hand-held piece; Iʻve cleaned that, cleaned the contacts on the tube and the hand-held piece and the heads. What else could it be?! The one head works good as new; the other one still does not turn. It did turn for a second or two, then stopped.
Back again for a full service - top and bottom. This time the trigger got stuck in the "on" position. I found a video to take the battery off and get inside where the trigger is. Found some little broken pieces and once they fell out, everything seems good to go. I wish you'd made a video on how to take of the battery and get into that chamber. I trust how you take care of the machine. I don't know if the little bits were broken before I took the battery out or if I broke it in the process. Hope you're still watching your channel. I bookmarked this video and your other on cleaning the cyclones on a V6. Really enjoy your tutorials and I watch and pause and just follow along. Soooooo helpful! THANK YOU AGAIN!
Really helpful - thank you. I had cleaned the head, cleaned the contacts, but for me the key was the torx head screw inside the spindle. I couldn't see any hair externally but when I removed the spindle, there was an incredible amount hair wrapped underneath that was preventing the spindle from working correctly. Once this was removed everything started working correctly.
Thank you!! Cleaned the brush part over and over again w no luck and like you suggested it was the dirty connector at the top! Works great now (almost made it to the trash had it not been for your video!!)
Wow, the cylinder contacts were full of fluff and it worked perfectly fine afterwards. Thanks fella, you saved me a lot of money
Thank you so much! My motor head was spinning intermittently so I checked all the electrical connections in sections and concluded that the fault was with the spinning mechanism. Just like you mentioned, there was a lot of hair wound up behind the black spinner. I couldn’t believe how much was in there! I used some tweezers to get them all out and tested it and voila! Good as new!
Thank you so much Sir! Removing the spindle using a T8 Torx screwdriver and cleaning all the crap behind it did it for me. May God keep your workshop warm and toasty during the Winter months.
Glad it helped
Same here!
Nice one for the video, thanks very much. 👍
You totally nailed it!! Have been having issues with mine, and was about to turn it into a javelin, but you saved its life, and my sanity. Thank you.
Thank you so much. It was definitely the back contact for me too. I have recently been regrouting so I had a lot of dust and hair wedged covering the contact. I also knew it wasn’t the brush head itself as my mini turbine head was also not spinning.
OMGNESS, I've tried EVERYTHING to include calling Dyson AN HOUR AGO Who said that they no longer troubleshoot that vacuum but would give me 20% off of a new one lol. BUT It is your video that got mine working again. Thank you so much!!! I knew I was just missing something and it was those dang connections up at the top that had never been cleaned. Again thank you you totally rock!!! ❤
Thank you...after taking the brushes apart and cleaning as usual, still didn’t work. You nailed it....it was the contacts at the top. 👏
Did you end up figuring out how to clean your head
Answer: Mine got wet when cleaning spin head which caused scale corrosion on the circuit board that controls the electric motor inside what makes that brush actually spin when powered w clean connections. Beyond cleaning lint, much further disassembly of screws was needed until the spinnhead circuit board could be exposed. A Qtip in wd-40 or T9 effectively cleaned and lubed board, removing corrosion. Reassemble, works perfect.
Glad it worked for you. I am still struggling to find the culprit. Spin head circuit in the head or hoover itself?
The tip at 10mins was the absolute winner for us. Thank you
That tip with the connectors is priceless. Brush bar would stop spinning intermittently, cleaned up all the connectors and problem solved! Thanks mate 👍🏻
Excellent news Shaun!
09:40... Yep this was the problem. I have 2 spinning brush heads and neither worked so I knew that wasn't the issue. Sure enough, a piece of lint got lodged between the contacts on the back of the collection drum after the last emptying. Once removed both heads are working again. Major time saver tracking down the problem. Thanks, M8!!
After searching through 6+ videos I found yours! I couldn’t get the black swivel part out even after pulling the entire little motor out. So I cleaned as best as I could. I then went and pulled apart to top motor like in the end of your video. Cleaned all touch points for electricity and it’s working a charm and do much power and it’s not even on boost! Thank you!!!! Will be checking out your service of this machine tomorrow!!
THANK YOU! The carpet brush wasn't spinning at all, and after cleaning all the hair out of it and the contacts I still couldn't get it to work. It was the part that you unscrewed that had a TON of hair stuck around it. Saved me from having to buy a new vacuum!
This was the best tutorial I have found and I have been able to do a complete service on the machine As you said, it is now like having a new machine. In my case as well, it was hair wound around behind the black driving bush pin - I was quite shocked how much was in there chugging it up but I also cleaned up the contacts and it all works really well - thank you very much. I’m more than a little surprised none of this is on the troubleshooting sections or FAQs of the Dyson website - hmmm…..
Outstanding tip to find and clean the canister contact points. I did everything that all the other RUclipsrs suggested and it still did not work. Stampy's secret fix saved me a lot of money (and Dyson's reputation with me). And Stampy - Yes - every time I touch it (pick it up, empty, change heads) it goes off and scares the **** out of me.I think that, like a gun, it needs a safety! Thanks for your help.
After cleaning the brush bar, it still wouldn't spin smoothly - just sputtered. Tried your short cut connecting the handle end to the brush end without the pole. IT WORKED! So I just cleaned the connections for the pole and the whole thing is great. New ones are running between $500 - $650 today. Bless you! Subscribed, liked, bookmarked and will do the same with your detailing the V6 video. THANK YOU!
Many thanks for this video! I borrowed a T8 from my neighbour and followed your instructions - brush now turning and contacts clean! Vac back in working order! Saved my buying a new head for £55!
Brilliant! I'm over the moon that after following your instructions, the bar runs smoothly ... after removing clumps of hair behind that black bar that spins the roller.
Thanks so much! Tried all the usual fixes, but as two different heads weren't rotating I knew it had to be electrical rather than a hair clog. Exactly as you said, it was a bit of fluff up behind the bin that was stubborn enough to stay there even after blowing it all over. Pulled it out and all working again.😊
Thanks, that did the trick. On the bright side, after trying all the other “fixes”, my vacuum is thoroughly cleaned and tuned up.
Hello mate, I just fixed my Dyson thanks to your tip about cleaning the connecting heads - I used canned air and cleaned it up quite nicely, including the roller. I took the damn thing apart cleaned, sprayed, and put it back together and it's working like a charm. Thank you from Atlanta, Georgia.
Thank you so much This has saved us having to buy a new vacuum. I dread to think how many Dysons have been dumped because of this problem. My husband followed this video and had it working again in less than 10 minutes.
That's great Margaret!
Fab job mate - after cleaning the metal prongs from dust etc mine still wasn't working but you showing me how to take the entire filter off so i could get directly to the metal prongs on the handle solved it for me. Appreciate the help!
I’ve just gotten a V7 Animal as a gift. I got it all charged up and vacuumed the carpet in my office. After about 45 seconds of use, the brush bar stopped spinning. The carpet wasn’t even dirty, there was hardly any dust or hair in the bin, nothing physically stopping the bar from turning. I attached the smaller motorized head to the tube and it spun perfectly, so clearly my issue is with the large brush head. But with less than a minute of use, there is simply no way there is dust or hair interfering with the contacts. I think there’s probably an internal issue with this specific head.
Thank you for showing how the clips need to be pushed in at the same time to separate the hand held section. That's what I needed to get the brush working! Some other great tips!
Fantastic. Brush was stop start spinning. I’d cleaned everything you can think of to clean except the electrical contacts. I didn’t even know it had them in the brush or hose. Thanks so much it’s a million times better than even before this problem.
You, sir, are a gentleman and a scholar. Cleaning the contacts at the top (of my Dyson SV09) got the brush bar spinning again. Cheers.
Super helpful, this little trick...it was on the money!! Vacuum fixed and working perfectly again. Appreciate you putting this information out there, so very useful!
Brilliant video, fixed my dyson today after following your suggestions. It was the contacts next to the two white clips in the video but it's now had the full overhaul and works perfectly
Thanks a million, as expected after watching your video it was clogged up with hair- it now works like new! appreciated you making the video
Brilliant mate. Sorted non spinning brush in 10 minutes. It was indeed dust on the contacts at the motor end. Video was a godsend. Thanks again.
You're video showed me a whole bunch of places to clean, that, 1, I didn't know how to access, and 2, didn't know needed to be cleaned. Thank you, it was a big help. Now, to attempt a few on my own.
Hi, thanks for the Torx T8 tip to getting the black spiral off. On getting under the black spiral I found my Dyson head was clogged solid with fine hair , so much it was causing the machine to draw too much current and stop. Now cleaned and lubed it runs sweet.
Best video I've found on this subject!! I've referred back to it several times over the past 3 years. This last issue was the piece that spins the brush. Thank you so much!
I actually enjoyed the actual information in the actual video, but I actually found it a bit actually distracting with the actual repetition of actual throughout the actual performance. Thank you Stampy!
Brilliant, you've just saved me a fortune because the bearing had failed on the small pulley and i didn't realise there was a screw in the fitting. Cheers
Brush head wasn't spinning. This was the missing info I needed, removed the black bit that holds the spinning brush (we used a flathead screwdriver even though a star shaped one was needed, but it worked) and it had loads of hair wrapped around it. Now works better than it has for ages! Thank you so much!
Awesome!
Thank you! Never thought that I would get this expensive vacuum working again. I was going to throw it out. Tried removing the hairs from the brush without any luck and then saw the part about the electrical contacts. Sure enough the contacts on the clear plastic part were corroded and I cleaned them off with steel wool. Works like new again!
Thanks so much. I had bought a new head and it didn't work either. Finally found your video ,it was the connection points at the back of the dust canister. Thanks so much. I was able to return the now unnecessary head.
Great information on here. Thanks.
My brush head was only doing a 3/4 turn before stopping. Have previously taken the head fully apart, cleaned it out & reassembled but would still only spin 3/4 turn.
Only after watching this was I made aware of the screw to remove the helix drive part. Found lots of compacted hair inside. Removed it & Eureka, A fully turning brush head.
I also took the handle apart to remove & clean the filters which sit next to the pcb on the main motor part.
Thanks for doing this video.
Saved me the cost of new vacuum. Watched dozen other videos
but yours saved the day. After several hours of fiddling with the damn thing your tip had it running like new in 5 minutes. Thanks much.
It worked!!! I got the T8 screwdriver and it spins like brand new again! Thank you!
Fantastic! glad I helped! hopefully you subscribed!
Omg Sir thank you!!!!! I almost gave up. I took an old toothbrush and brushed off the dust off the electric connecting parts and that’s all it took! Thank you!!!
Praise be! Thank you! My issues was pet hair blocking the electrical connects of the dust bin. I always do the double click to clean out the bin but don’t get up in the crevice! Thanks!!!!!
Thanks Stampy I now have a spinning brush bar again without any dismantling as the fault was dust accumulation on the contacts between the waste bin and the main body of the machine which I was completely unaware of. Keep up the good work!
Awesome
Really helped me, usually have no confidence in things like this. Took a while and a lot of patience to get that inside screw out as it was so tightly wound with hair but I did it, so thank you very much for your help.
Champ! I pulled the whole head apart and re-assembled before watching this (I'll never learn) but once you showed that I could pull that turny bit off once the screw was out of it, I grabbed the pliers and the rest is history.
Now I just need to pull it apart again to figure out where my left-over screw came from... Really should have watched first because I didn't need to take it all apart!
Perfect! If you're in NZ or Oz, I got a torx screwdriver set with the needed T8 attachment from Bunnings for $10. A little fiddly to unscrew but it worked. Nice cheap fix.
Wow, you just saved me from buying a new Dyson! My Animal is 7 years old and I just thought I wore out the brush. I watched your video and just cleaned out the contacts with a toothpick and it worked like new. Thanks for the tip and I'm subscribing.
Thank you so much, my issue was with a Dyson ball, and this video got me close to the problem I was facing which I resolved , removing the spinning wheel and cleaning all the cought up hair and then removing the side cover, there is a little belt that had come off its bearing, placed it back on the track and there we go, a spinning brush again, thanks alot and God bless you
Glad it helped
You are the Man! Sure enough the contacts at the top of the canister were covered in fluff blocking the connection! Yes every time I pick the vacuum up it starts! What a PITA! Great work!
You are my savior. I’ve disassembled every part of this machine to get it working and the black screw thing was the final bit that got it going. THANK YOU!
Excellent Robin!
I really needed help with this, as a 78 year old lady, whose husband always dealt with everything technical you lost me at the type of screw driver I need. I have a few tools, but as I don’t know which I need it looks as though I’m heading to a new Dyson.
I have the V8 Animal which has a slightly different construction than yours. The head was stopping whenever it encountered any sort of resistance. I would unplug the tube and it would spin again...only to stop again shortly. I watched this and figured out how to remove my canister (a slightly different attachment process than yours) and there must have been some fuzz stuck in the electrical connection points because, after reassembly, she works great once again! Thanks for the tips!
It was the fluff in the contacts, the one by the main motor! Thank you so much, some one gave us their old machine and you helped us bring it back to life!
Cheers Stampy - it was indeed the electrical contacts between the main body and the dust catcher - I blasted them all with IPA and the hoover is perfect again!!
Thank-you so much! 16$ for a set of those special screwdriver bits, and off I went. Works like a dream now.
Thank you so much. You are absolutely right in everything you say in this video. I'm hoping I will get the brush to work after I've done everything you say. On the surface, the electrical contact points are all clear. One thing I still need to do. Had it for 5 years, V6
That last part cleaning the connectors saved my vacuum from the dumpster days lol. Thank you
Thank you so much my dyson is working ,took it all to pieces it was filthy and clogged up ,but it’s fixed thanks to you 😘🇬🇧
Brilliant video. I tried everything and couldn't get the roller to spin. Then I watched your video and it showed the connectors on the hand held canister. I didn't have clue they were there. I followed your video and cleaned the connectors. Hey presto it's working like new. Many Thanks!!!!!!!
Video much appreciated - electrical contacts in main head were causing the problem - brush now rotating again - many thanks 👍
Taking that T8 screw out from inside that spinning shaft (5:48) and cleaning behind the shaft fixed my vac.
There was so much hair in there that I was sure it was entwined around a rubber grommet which turned out to be just a lot of very tightly twisted hair.
Thank you againn for sharing and making the world a better place :)
I had already tried everything else and was just about to purchase a new motorised Dyson head, but took the "black twiddly thing" off cleaned it and it now works !!!... Thank you so much
Excellent
Had problem for months and couldn’t fix it by cleaning head. Thanks for this video which explained it could be the electrical connectors. Cleaned these on the main unit behind the bin and now works! Thanks
What a great set of tips. Taking the bit off with the torx t8 driver is what sorted mine out. excellent - thank you
Excellent
Thank you for the tips. I just fixed my Motörhead by looking at the connections at the canister. One connector slid to the side so very little connection. I forced it back in place and it works like day 1. 👍🙌🏻🙌🏻
Thanks man. Just hearing the reminder, “clean everywhere”. Cleaned where the brush attaches inside the attachment. Works well again. 😊
My thanks, as well, mate. I had already followed most of the step with the Dyson support folds EXCEPT taking off the little black drive spindle. Mine is just a pressure fit and doesn't require a torx driver - it pries off easily with pliers. Inside was a thick compacted cylinder of hair! Once I removed that, it works like new! I had a new head on back order from Dyson. Just saved $125 and have a functional tool. Thanks again.
Merry Xmas!
@@stampysrandomreviews To you and yours as well.
Thank you so much for this tutorial! I just purchased an aftermarket replacement power roller brush on Amazon yesterday because of this issue, but something told me to check out videos on RUclips on how to troubleshoot the OEM roller brush not spinning, and I found you! Long story short, I followed your guidance, and VIOLA! My roller brush works perfectly. My issue wasn't an electrical connection; it was a hair clog around the black stem I removed as per your instructions, but yeah, it works perfect now. 👍👍 Needless to say I will be returning the aftermarket roller brush.
Dude! I’ve matched millions of videos and yours is the only one that’s shows the dust at the top part of the unit!! Awesome!!
Thank you!!! You saved my day. It was the unscrewing the knob that moves the roller that worked for me. So much hair stuck in there! Thank you!
This was a great help. I’d tried everything else and removed what bits I could see to clean etc but I didn’t know about the connections!! It worked, I also realised the black rubber bit around the cylinder was meant to have bristles! 🤣🤣. Prefer a new brush head. Thanks 🙏
Thank you, I followed your easy instructions, it spins beautifully now. It was the connection at the motor head.
I’m an expert now, thanks to you, best wishes to you
Bravo. I changed the battery and it did not work. Cleaned the connections as you recommended. Works now. Thanks
Thank you! Per your video, I cleaned the connection on the canister and on the main body. Voila, the brush now moves again! Brilliant. There was not much fuzzy dirt on the connection, but apparently it was enough to stop the electrical connection.
Being a mechanic I use my problem solving skills to learn all you mention before watching but having checked all this before I came to you tube my problem is where it works for a few seconds and then stops until I stop and disconnect/reconnect and works for a few seconds again and stops.
I think it’s either the hole that’s in the flexible tube that’s lowering the back pressure. This load on motor or it’s the software on the esc that controls the brush motor.
We have the DC39 cleaner, that head needs a T6h driver to remove the black twisted spindle. 'h' being one with a hole in the middle of the tork. Great advice though - thanks! Dyson have big design faults like this but they are generally easily repaired, that's the main thing.
Absolutely amazing. Cleaned all contacts and works a treat. Saved us a fortune!
Thank you so much. Your killer tip really worked! Removing the spinning mechanism with a t8 Torx screwdriving revealed a lot of hair stopping it from moving freely. This was not visible or accessible without removing the part. Now working like a dream.
awesome
No spin. Cleaned the contacts. Problem solved. Thank you for the excellent explanation.
Greetings from New York City. Thank you! I have an older Dyson stick V6 and my brush actually has a motor underneath or inside the roller head. When you remove the roller, there is another long piece that I assume holds that motor for the roller. I did all the cleaning and nothing. Then you mentioned to take off the canister that holds the dirt and pointed to the contacts by the handle. I blew some canned air into there and also wiped down the ridiculously small contacts on the back of the canister and it did the trick! Thanks again.