Plantronics Savi 8200 Series Wireless Office Headset Setup
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- Опубликовано: 8 сен 2024
- Plantronics Savi 8200 Series Setup
Drew teaches you how to setup your Plantronics Savi 8200 Series.
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Thank you. You saved me from losing my mind and my job because I didn’t throw the headset out the window. They have absolutely shitty and spotty set up information up in the package.
Hi Beth, glad this video helped keep your sanity! Let us know if we can help in the future.
great video. thank you. now i need a handset lifter! couldn't figure out why i couldn't get dial tone from the hardphone, but everything else was working
Thanks for watching Brooke! We're happy to hear this video was helpful.
Great video, When I connect to my computer it works for listening any recording but doesn’t work with team calls, hearing a cracking noise, not picking up voice, how do I fix this?
You helped out tremendously thank you
Anytime Roxy! Thanks for watching.
I was hoping to see the presenter talk about the "Under the hood" and under headset buttons and knobs. He didn't.
Thanks for your feedback to help us improve. We'll make sure to get under the hood on future videos like this!
I use soft phone that's routed through the polycom. When I am connected on soft phone and I need to share my screen on Ms teams it will drop audio from the polycom and try to connect to teams. Any ideas on how to keep connection on polycom and share screen on teams without it switching audio?
Hi Mike, this to us sounds like a phone system issue rather then a headset issue. We'd recommend contacting your phone system admin for further help, if they deem its headset related, please contact us and we'll be happy to help further. headsetadvisor.com/pages/contact-us
Thanks for the details!!.
The only thing that bothers me is that Bluetooth is required only through the base. I was spoiled with the older version where I can pair my headset with the laptop and have only a simple wire to charge the headset. What a shame.
Hi Youssef, there may be another option to consider. Do you need the ability to connect to desk phone + computer + mobile phone?
Can I connect to a computer and phone both via Bluetooth - and hit the buttons on the top to change between the two?
Yes you can
Thank you!!!! this was so helpful!!!!
You’re welcome!
I have a Mitel 6930 IP phone, Im able connect with Bluetooth on my Desk phone; accept and terminate calls without using the buttons on the physical Phone? Same question apply to computer with meetings in Teams?
Connecting Bluetooth to your phone, you won't be able to answer/end calls from the headset. Connecting the headset to your computer with the USB cable to Teams, yes you should be able to answer/end calls from the headset. Keep in mind, the Plantronics Hub may need to be downloaded.
at my wits end trying to figure out how to get my EHS to work with my Plantronics 8210 and Nextiva X-835 phone. The desk phone has a headphone jack. But when I attach the EHS to the headphone base and phone headset jack.... nothing. Also the EHS cable has a small 5 pin configuration on the deskphone end. And my phone has no jack for that ?
Hi Ronald, which EHS cable do you have? I ask because this Nextiva phone isn't compatible with an EHS cable. You'd need the HL10 Lifter if you want to answer/end calls away from the phone. Otherwise, you could plug the headset into the phone without the EHS and use it but you'd have to answer/end calls at the phone.
Video to HL10 for reference here ruclips.net/video/R9YX4sMSs44/видео.html
Hello I have a Poly VVX 450 desk phone, what will I need to be able to answer/end the call through my headset ? Thank you in advance!
Hi Daysie, do you have a headset already and if so what is the make/model?
@@HeadsetAdvisor I have the poly salvi 8210, my headset however isn’t connecting properly & I can not hear a dial tone
Great instructions! but this headset is doing my head in, can you please help? I set it up with laptop and mobile, can seem to transition seamlessly when listening to youtube music and a call comes in to my mobile, I can't just answer my mobile easily, have to turn off the radio link between computer first etc. Seems like the multiple connections become useless
In your case say you’re listening to music and a mobile call comes in. Press the call control button once on your headset to disable the computer, then press the call control button one more time and it should answer the mobile phone call.
@@HeadsetAdvisor that still didn't work. I may have gotten a dud unit
Great info. Thanks!
Excellent
can you connecting this headset to a mobile phone without the charging dock?
Unfortunately not.
when i answer an internal call there is a delay that say 'answering call'. my colleagues are unable to hear me for e few seconds. is there any way i can turn this off?
Hi Jezreel, you may be able to adjust this feature within the Poly Hub. You can download it here www.poly.com/us/en/support/downloads-apps/hub-desktop
Saved me thx.
Glad we could help :)
Hello! Will the Savi 8200 or Savi 8210 work with Avaya 9611GR55. Will be used for conference calls. Also, will we need any additional wires/cable? Thanks!
Hi Mary, yes it will work. If you want to answer calls away from the phone, you'd need the accessory here headsetadvisor.com/products/plantronics-apv63-electronic-hookswitch-cable-for-avaya-and-remote-call-answering
Another model also compatible to consider is here headsetadvisor.com/products/discover-adapt-30-wireless-headset
Hopefully these comments are still read but I have a question. Is it possible to use the headset with the phone and pc simultaneously?
Yes, this is possible.
@@HeadsetAdvisor Thanks
Can you pair it to a deskphone without connecting the usb cable on the Pc ?
Hi Yannis, yes you don't have to connect the headset to a computer. It's only there as an option.
Great video
Thank you, Miriam.
Thanks, very useful
You’re welcome! Thanks for watching.
Hi Guys - is it possible to connect this headset to phone without the base? I hope someone shares the guide as if it is not possible I feel like I want to throw it out of the window and rather get my 5 year old Focus UC fixed. Thanks!
There's two models. The Savi 8200 UC series and the Savi 8200 Office series. The Savi 8200 UC series uses a charging base only for charging but uses the Dongle that connects to the computer for it to be used. Meaning, you wouldn't have to lug around a charging base with you. If you have the Office version then you must have the charging base for the headset to be used (Office versions has 3 icons on front of base with desk phone + computer + mobile phone).
Don't throw it out the window though! Trade it in to be applied towards a discount of a new headset like the Focus 2 UC or others.
Is this headset compatible with a Cisco IP 303
Yes, but to answer/end calls away from the phone, you need the HL10 Lifter.
Great video, thank you. However, I am trying to find how to replace the battery on the W8200B model, SINGLE ear headset. Can't find any videos that show you how. Anyone can guide me where to look??
Hi Cheri. Knowing how to change out a battery in a wireless headset can be confusing. Typically, the manufacturers don't make it clear where to go, and what to do in order to get that done. Here's a video we made a while back that I think could be helpful to you. After viewing it, if your situation isn't resolved, you can always email us at info@headsetadvisor.com. Here's the video, and hope it helps. ruclips.net/video/iIEDp-B3gHw/видео.html
I like many others on this thread have the feeling of throwing this headset out of the window. I have the 8210/8220 Office version and cannot get it to pair with my laptop through the USB port [I am on mac so I am using a USB to C converter which I've used for other things before successfully]. It will only connect to my laptop via the mobile phone icon/bluetooth and this results in cruddy audio quality and reduced audio transmission. I tried switching back to my old headset but now it's like my laptop randomly disconnects as it tries to connect with this instead. Help me trouble shoot please :)
I actually figured it out myself. I had everything paired correctly and had to updated the audio input/output settings on my laptop-- commenting incase anyone has similar issues
@@coriannrhodes2315 Great to hear you figured it out! Thanks for sharing the fix as well for others to reference.
I am connected using my laptop, but the thing is if I unplug my laptop from the dock. I can't connect to the base.
Hi Tara, is the headset base connected to your dock or laptop? If you disconnect from the dock you’d need to connect directly into the laptop.
@@HeadsetAdvisor Is there anyway to avoid that? It sucks to have to bring that piece along with me if I want to change locations within my home.
@@taralayton1745 Unfortunately you’d need the charging base for this headset to work properly. This solution is best for being stationary at one workstation.
If you only need computer connection, the Savi 8200 UC series may be a better way to go as it doesn’t need the charging base for the headset to work.
I turn on the ringer but the phone does not ring
I have the 8200 series headset, but we use Cisco phones, a CP7821 to be specific. This phone has a headset option on the back. I hooked it up the same way you said to use both the phone and the computer and I cannot get a dial tone or hear anything when making an outbound call. I know when we had our other headsets the connections that came with the headset were not ones that we needed to use so we had to order accessories to be able to use them. Will that be the case with these headsets also? Do we need another accessory? Please help!! Thank you in advance!
1. Make sure the phone cord is connected into the back of the Cisco phone with the icon labeled with headphones.
2. On the left side of the charging base is a cover you can pull down with an A-G switch. Set this to setting D.
3. To use the headset, press the desk phone icon on the charging base to get a solid green light. At this point, press the headphones button on the Cisco phone to dial out or answer/end a call.
Note: If you want the ability to answer/end calls from your headset, or when you step away from the desk, you'll need this accessory here headsetadvisor.com/products/plantronics-apc43-electronic-hookswitch-cable-for-remote-call-answering-works-with-select-cisco-ip-phones?_pos=1&_sid=209f24b54&_ss=r
Let us know if you have any further questions!
@@HeadsetAdvisor I'm having the same issue. We use Cisco 7945 desk phones and I cannot get a dial tone. I've followed all the instructions and no luck. I too feel like there is an accessory cable required...or a step I'm missing. Please help!
I am having trouble with answering calls away from desk. I have lifter for my phone and when I am on the phone I can walk away from desk but still have to answer on phone it's self I have cisco phone as well please help!!
My prior headset(sennheiser dw2 pro) was able to answer the calls from the headset without a lifter. Unfortunately, it was not up to me to get this headset. I have the same exact phone in this video. What device do I need to allow calls to be answered from the headset?
Hi Jeremy, for your Sennheiser headset, you'd want the EHS cable here headsetadvisor.com/products/sennheiser-cehspo01-ehs-cable-for-polycom-ip-phones?_pos=1&_sid=15da8e4b4&_ss=r
@@HeadsetAdvisor I apologize. I had the sennheiser but now I have the Plantronics 8220. The sennheiser didn't need the lifter to answer from the headset.
@@Jayg2420 Thanks for clarifying. To answer/end calls from the headset when away from the phone, you'll need the accessory here headsetadvisor.com/products/plantronics-app51-electronic-hookswitch-cable-for-remote-call-answering-for-polycom-ip-phones?_pos=1&_sid=8b4d095ea&_ss=r
@@HeadsetAdvisor thanks a lot
The headset cuts out periodically when talking to someone. Is this a known issue or is this a setting?
I am ready to throw this headset out. I am trying to connect this headset to my windows laptop via bluetooth, and in the one week i've had this headset for, my machine has crashed once. The base keeps moving to the 'Phone' channel, even when I manually keep pressing the 'Mobile' channel. As that's the only channel that will allow Blue tooth. Do you have any recommendation on how to make the 'Mobile' channel stick and connect the headset to my PC via bluetooth?
For the headset to work properly with your computer, you want to connect with the USB cord and not Bluetooth.
Can you connect via bluetooth to a pc?
No, you would need to connect the charging base with the USB cable.
Does the base have a mute button?
It doesn't. The mute button is located on the headset.
@@HeadsetAdvisor thank you
Can it connect to 2 laptops simultaneously ?
Unfortunately not
@@HeadsetAdvisor Thanks for the reply. I went with Jabra 75 Engage. Hopefully it connects with 2 laptop simultaneously
@@saivinoth86 Awesome! Let us know what you find, we'd be curious to know if that works.
@@HeadsetAdvisor Hi, Jabra Engage 75 connects 2 laptops simultaneously without any glitch. One laptop is connected to the dedicated laptop port and another laptop is connected via Bluetooth. I am able to take calls from both the laptops without any issues.
@@saivinoth86 thanks for the update and that’s great to know!
ugh my bluetooth button doesnt work like that :( doesnt light up at all
Download Plantronic Hub, connect your headset to your computer and see if there's a setting to turn Bluetooth on, then the button should work.