Speak More Confidently: An Introverts Guide to Working with Clients
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- Опубликовано: 31 июл 2024
- Why is it so hard to speak up in meetings? How do you know what to say? What can you do to feel more confident when speaking, so you can clearly articulate your thoughts?
02:01 - Lesson One: Slow Down
02:41 - Speaking Exercise: Speak in Small Bursts
03:10 - Speaking Exercise: Allow for Silence
04:04 - Lesson Two: You Don't Need to Have All the Answers
05:02 - Speaking Exercise: How to respond if you don't have an answer
06:15 - Lesson Three: Be Genuinely Curious. Ask More Question.
07:48 - Speaking Exercise: Ask a Question Instead of Answering
08:15 - Recommended Resources
📝 Links:
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Michael Bungay Stanier Podcast Interview: bit.ly/futur-podcast-82
10 ways to have a better conversation | Celeste Headlee: • Celeste Headlee: 10 wa...
Animated Intro Designed by Belinda Rodriguez Encina & Matthew Encina: belindarodriguezzz.com/
About this video:
When you first start working with clients, it may be difficult to carry a conversation with them. Searching for the right words to say to sound smart and impress them. But you come up blank.
Behind the scenes, you know you're confident in your skills as a professional. You might just have a hard time articulating your thoughts in a realtime conversation.
In this video, Matthew Encina shares a few simple things that have helped him find his confidence in conversations with clients and colleagues.
Connect with Matthew
www.matthewencina.com/
@Matthew Encina
@matthewencina
📚 Take a course and learn from Matthew: bit.ly/Encina-Courses
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Credits
Written, Directed and Edited by: Matthew Encina
Design by Belinda Rodriguez & Matthew Encina
If you want more of this type of content, check out our Podcast interview with Michael Bungay Stanier: bit.ly/futur-podcast-82
This podcast was DA BOMB! They are all good. But this one was great!!
This video came at a really perfect time. I had an interview yesterday, and I went out of breathe explaining my design project on the phone. I couldn't figure out why it happened. Luckily, I got the internship.
❤❤❤❤@@bradhouston4734
Chris Do is the guy who gets you motivated and to not make excuses after waking up. Matthew Encina is the guys that tells you at night that you did great, do the same tomorrow.
What about Greg?
@@PJBill He will gift you a colorful illustration to cheer you up ;)
Lesson 1 - Slow down and get in sync.
Your mouth isn’t as fast as your brain. Avoid filler words: like, you know, umm, kinda. You can tackle this by slowing down the cadence of your speech so that you can collect your thoughts before they leave your mouth. It’ll help you speak clearer and more confidently.
- How to slow down: Exercise 1 - Speak in small bursts
- Try speaking in small bursts without using filler words in between.
- Take your time, find the rhythm that syncs with how you process your thoughts
- How to slow down: Exercise 2 - Allow for silence
- Don’t fill in silence with meaningless responses (like, you know)
- When talking to someone count to 3 seconds (or more) before responding to somebody. This will allow for the conversation to go deeper.
- Slowing down helps you gain control the pace of the conversation
Lesson 2 - You don’t need to have all of the answers. There’s nothing wrong with saying I don’t know.
Don’t feel pressured to always respond without a clear thought. It takes a while to process what’s being said with any job that requires critical thinking. Stop responding right away, say this instead “You know what? I’m not sure yet. I’d like to collect my thoughts on this.” This removes the pressure off of you and it gives you permission to think. Once you’re ready to speak, say “I’ve collected my thoughts. I’d like to share them before we move on.” It’s better to be transparent on how you’re processing things in real time, people will be okay with it and it creates a safe space to open the conversation. Big problems take time and space to understand and work through.
Lesson 3 - Be genuinely curious and ask more questions
Don’t go into conversations feeling like you have to say something, instead actively listen to what the other person is saying with genuine curiosity and ask questions rather than answering. By asking questions you remove the pressure to sound smart and to not make the conversation about you. Asking a series of how, why, and what questions helps to invite the other person into the discussion and explore possibilities with you. Your curiosity will help them arrive at their own conclusions and find clarity.
- Response Exercise: Ask instead of answering
- During your next conversation resist the urge to answer and respond with a question instead. One thing that digs deeper into the last thing they just said. Forget about your agenda and what you want to add to the conversation.
- Be generous and be curious
The one guy that everyone in class wants to borrow notes from 😂😂
There is something about Matthew Encinas voice that is so soothing
when i listen to matthew, i was just like seeing myself on the mirror. Thx as always Mat!
❤❤❤
Matt, I can’t thank you enough for making this content. I feel that our industry is never easy for introverts and has always favoured the loudest and quickest thinkers in the room. So much so that we often try to fit into the extrovert’s mould in order to be heard and respected. Hearing your stories and perspectives helps me feel confident that there is unique power that I can harness by leaning in to the different way that I think and practicing these habits! Thank you for this - so relatable.
such a relatable comment.
This comment could make me cry. SO DAMN TRUE!!!
I purposely got into creative because I wasn't a confident speaker, ended up not developing those skills and now that I've been pushed to it , thanks agency life, I feel this. I feel whatever I am is never enough or appreciated because I am not loud and vocal. Workplaces aren't built for introverts, and that's so damn frustrating.
They say “we’re inclusive”, but they aren't, if half of your people feel the same way.
I hear you!
Thank you for taking the time to make this video for us Matthew. It was so calming and valuable
This is such a great video Matt, I love the intro sequence so much, it's like you were reading my mind.
I still remember you gave one of the Young Guns girl these tips to better her communication and now I feel like the way you articulate and explain these tips for the audiences have become so good and easy to grasp.
Well done, big thumb up Matt.🔥🔥🔥
Quiet yet loud, calm and uplifting. This video makes me think and feel of the breath of white space in layouts, the tone of gentle pastels, the smooth texture of paper and the depth of concise text and precise elements. A recipe of goodness. A sweet cocktail for improvements. Thanks!
amazing piece of content. i really can relate to this. and the advice is great - simple and effective. plus: the animation for “setting the stage” at the beginning is on point! well done, as always, but this is an a+!
Matthew's content is a must in education because each different type of leader requires custom tools. There are many tips for extroverted hyper-active leaders out there, but not many valuable tips on leadership like Matthew's, all his professional tips I find insightful.
I am grateful that you share and teach us your ways!
P.S. Your approach in making these videos is well-chosen, considering that it feels very personal and genuine, so it adds to better learning.
One of the best videos lately out there. It's hard to get your thoughts out there and yet, so smart to slow down a little bit. Thank you Matt!!
Wow, Matthew, this was so interesting. Especially because I noticed you've been doing this in your videos, you have a unique tone in your videos as opposed to everyone else since everyone else talks fast and you talk slow and deliberate.
Thanks again : )
Matthew could honestly teach anything and I would listen. Love his honest and straight to the point style of story telling. Every video is a joy!
Love it, Matthew. Thank you for this perfect video. Entertaining, engaging and informative!
Really well done, Matthew. Thank you for sharing- very useful and actionable points!
It was a great reminder with some things i need to work on. I used the questions asking a lot cause a wanted to control the conversation and didn't like the silence. Now i'm learning more and more about being silent and not having to responding immediately. I really like the control part of the taking breaks and controlling of breathing. Thanks for sharing this.
This is great advice. I'm working at my first design job out of college and I've hit a bump where I worry I'm not doing well enough by contributing in conversations and not having amazing ideas all the time.
Last year I was the first time I started working for a UX Design agency, I remember the first meetings I attended to where I said nothing or had the occasional nod here and there. I was terrified that I wasn't understanding anything and how that would affect my job. I had to remind myself it takes time to adapt to a new project, to learn new skills and to become a part of the team. All this advice you share it super helpful and I'll continue to grow using your three points to speak more confidently. :)
Thank you so so much for this video, Matthew! You've described exactly what's going on in my head when I was in meetings, cheers for the advice and reminders. I just blew a job interview with one of my favourite company and I was beating up myself a lot about it. I'm confident with my professional skills and very proactive but sucks at selling myself. This brings me comfort and knowing how to improve next time.
Hi, Matthew! Thanks a lot for this. I was struggling this past few days with communicating to our clients. My new role requires me to speak to them most of the time, and for the past years I was only working on the background. With that, I really had to adjust to fulfill the needs of my new role. I came across a lot of videos to possibly determine where should i start to improve on communicating, and I stumbled upon this video. Really of a great help! I will start doing these and I hope I could get more comfortable speaking to our clients.
Please continue to inspire other people and I wish you all the best in your career!
Very helpful as usual! As someone who grew up insecure and shy, saying "I don't know" and listening have really helped me communicate more effectively. The intro sequence was beautiful and relatable. I found the demos very useful too. The lessons you share are always helpful, and the slick visuals make them all the more memorable. Personally, I would love to see behind the scenes for one of these videos! What intrigues me the most is your writing process and the animated sequences. Keep on being awesome! I appreciate you ♥️
Matthew, thank you so so much. It is gold! Again thank you for sharing...
This is so spot on! Thank you for sharing such incredible content.
I can so relate to you Mathew. I really appreciate your simplicity and humbleness. You're doing awesome work. Congratulations!!!
Personally really love this one! I struggle with articulating my thoughts especially when I'm anxious or have a lot to say. And as someone who stutters too, I can say that slowing down and truly processing what I'm about to say really helps. Practicing speeches or certain sentences alone can really help stimulate that connection with words, and during meetings/conversations, those phrases and sentences seem to flow very easily from my experience! Thank you for sharing this Matthew!
Thanks for the video! Great advice and resources! I've often struggled to vocalize my thoughts in a clear manner so I've learned to embrace "pregnant pauses" to allow my mouth to catch up to my brain. When I do use the pauses during meetings, I notice that other people in the room listen more intently. Also, I do appreciate the advice to excuse oneself from an inquiry when we don't have all the information we need to make a thoughtful response. Thus, asking questions to dig deeper is a good way to get the information. Thanks again!
Always great thought out videos Mathew. Merci! I can see how you have found yourself in these, as they are just beautifully put together. Now that I got to meet you in person and learned your super power, silence, I wonder tho if my chatty nature would be hard to tame, but I do have genuine curiosity and love asking questions and am ok to say something when conversations don't turn out as expected :)
Lifesaver. Always appreciate your advice, as I was also a wallflower growing up. Just hit a rough patch today, where my weak communication skills really stuck out. I had an task, but had trouble getting in sync with my boss and the client. Usually this was a quick and simple task to execute, but I ended up stumbling over these three exact things you mentioned.
Have only been in the industry for a short time, and was struggling to come up with actionable ways to become more comfortable in conversation after what I've experienced. Once again, grateful to see advice coming from a similar place.
Same bro, just had my awkward client call last week. The video pretty much answered my anxiety. good work@@MatthewEncina. Will look at the book.
Thank you! Keep coming back to re watch this gold content 🙌
This was awesome, Matthew, thanks for tackling this.
I have a new client call tomorrow-my first in quite awhile-and I was feeling more than a little "feral".
Your points have me thinking in a more grounded way now.
This is the kind of value I want my youtube channel to consistently give. This is real good. 🔥🔥💯💯🔥🔥💯
This was liberating! I started to enjoy silence instead of feeling awkward ALL THE TIME. And I can breath again :D
Thank you, Matthew. I'm struggling with the same thing. See you overcome all these hurdles inspire us. The animation in the beginning was awesome as usual.
I've definitely admired Chris and Matthew's abilities to communicate; so hearing they are more naturally introverted has definitely given me hope in this area! Thanks for this!
So true and actual! Thanks, man! I've been struggling with the same issues all the time!
Matthew I loved listening to you because you seen like an introvert and its great to see how well you communicate your ideas. Your tip about giving yourself permission to think calmly before answering is something that I want to start practicing. Thanks
Thanks Matthew, we introverts can relate to those for us creepy situations. Love your visual style!
this definitely helps me a lot as an introvert myself. I find myself talking so fast most of the time during meetings maybe as a way to sound smart and intelligent but this gives me a different perspective to take it slow, ask questions, and don't put all the pressure in me. Thanks the futur! :)
I've been trying to be more articulate in a firm but calming manner (still working on being more comfortable talking slower and not rushing to fill in the thinking-gaps). Thanks for the lifehacks, Matthew
I find it relaxing when Mathew speaks. Great work on the animations! Everything is really neat and well thought of. 💛
I have been doing as Matthey says, by instinct. This video assures me. Questions definitely show interest and empathy for your client. You have to make people talk about themselves. Instead of talking about you. Great video.
Hoping for more interesting and inspiring content. This topic really means a lot to me. Thank you Matthew Encina and the rest of The Futur ❤
What an amazing video! I actually ran out words to describe how relevant and helpful this is! Keep up the good work matthew. :)
Good stuff, thank you for this! Will definitely come handy in "the futur" once I get a job as a graphic designer :)
Ha! This video is perfect - it can take an entire age for me to form coherent sentences. The words make sense in my head, then get all jumbled when I speak, then I'm conscious about the fact it's jumbled and then -
A mess.
@@MatthewEncina Great tip! Thankyou. Especially helpful as I've started a podcast recently! If I had a penny for every "erm" haha. Love all of these videos, thankyou for posting this.
Getting 'School of Life' vibes from the video. Amazing!
Hi! I'm a student currently studying multimedia arts and I've been watching your content for years now and they've helped me in more than one occasion. I'm really bad at public speaking and speaking my thoughts. Thank you for everything that you do!
Wow! I'm an introvert and this video is really for me. I literally wrote everything in my self-improvement notebook. Thank you so much.
Being an introvert is both a blessing and curse for me. Active listening, attention to details and being genuinely curious about things and people gives an inherited advantage in building relationships and ability to see details that nobody else can see. However, as you progress in your career, you are spot on that problems are more complex. Solutions no longer rely on one person to solve. You need to collaborate, manage and eventually lead. Communication is my Achilles heel. Highlighted that am in a foreign land and English is not my first language. Building your public speaking and communication skills takes time. I learned that courses, RUclips and daily practice is essential. This video is a very good summary of the core principles of communication. Introverts like me has was to go but vids like this are helpful. Thank you! 👍
This video just gave me an instant boost of confidence. When I was watching the video I could see myself in there! Thanks for making this video.
Love this. Such good advice. Thank you.
Matthew, I want to say thank you so much for being vulnerable about presenting your story and cases in the past that led you to where you are today. You and the team at The Futur have continued to inspired me from problem solving, thinking, and speaking. I've been inspired to create content like this and what my biggest takeaway was giving myself permission to speak and slowing down gets you to uncovering and understanding the other.
Matthew Encina absolutely! I’d love to connect and shoot out some ideas!
Just getting ready for an interview, ReaLLY liked this!! Loved this content, loved the vibe, loved the overall message! TY!
This is fantastic! Thank you so much for sharing these tips. This is definitely going to help me in my client meetings and University projects, and I am excited to put them into action.
Hey matt! This one is super helpful for me considering my current role and what I was struggling lately. Thanks and sweet intro design/anim by you and Belinda ;)
For me, the best part was “you don’t have to answer all the questions”. I also used to mess things up with the pressure to speak something. And that lead me to being a wallflower in my class. Thanks for sharing your insights!
This lesson will really helps me to Speak More Confidently. Thank you Matthew and all the future team
I come back to this video every time I have a big meeting. Thank you!
Wonderful!
I love this! And thanks for the links!
Well crafted video. Exactly what i needed today after 5 phone meetings with different potential clients
Your thoughts on this subjects are very appreciated. apart from the technical and artistic skills the ability to talk and communicate is also very important and for introverts it is a difficulty really hard and unnatural to overcome. Thanks for sharing!
I just saw this video and I feel like it has boosted my confidence. I can’t wait to attend our next meetups. I’m just having trouble because I’m the only Filipino in my circle here in New Zealand
This Video came at the right time for me ... Thanks, I will surely try them.
This is what I'm feeling now, grateful to know this video, and thanks for sharing how to overcome it!
Matthew is back with answers!! 😊❤️❤️ Your voice is soo soothing.
The intro got a The School Of Life vibe and i love it! So cool. Loved this vid! As a introvert i appreciate this a lot
School of life fans high five!
It's nice to see you again Matthew.
Thank you for this.
The way you talk is incredibly soothing. I could listen to you read the Terms and Agreements and I wouldn't skip it. Thank you for sharing this vid!
Thank you for another great content! I need this now. It feels like you guys were reading my mind. As an introvert, presenting to clients always makes me feel anxious even when I know I’m prepared. Just like last week, when I need to present logos to a client. As I started to speak, the flow of what I need to say didn’t went well. After I presented it feels like they’re all staring at me and feel like I let them down by how I presented it or It’s just me overthink things. Anyw, I will take note of these tips and apply it every time I need to present. You guys are the best! ❤️
I just think I let them down. They did give a feedback after I presented the logos but it took a while.. I know in myself that I can do better. I just need to practice more on how to speak confidently.
I love this kind of content! I found Celeste’s Ted Talk very insightful. So much so that I bought one of her books!
Hi @@MatthewEncina , I picked up "We Need to Talk" on CD. And I haven't watched this one, I'll have to check it out!
I didn’t realize I needed to watch this! I thought it was a personal, lack of self confidence thing, but it’s so nice to know I’m not the only one. Thank you!
Thank you for this Matthew! I'm presenting to my companies whole design team on friday and have been trying to make sure I come across clearly, especially over video call! Gonna try to slow it down
I'm here because I was in a meeting today and I wasn't particularly bad but could have been more confident and sorted. I was beating myself up for it and I truly do not feel confident at all, in fact I feel the skills I did develop earlier have gone away through pandemic .
I wish I could give you a hug. This video is truly the best, I could relate to each and every one of these scenarios. I was always scared of making a fool of myself, but never to this extent and I think these points will be really helpful to tackle this.
You got a subscriber, looking forward to more of your content!
Welcome to the Futur
Thank you so much for this! I'm currently in design school and I was chosen to represent my course to talk to the external examiner, because my teachers know I work hard and meet deadlines early, but little does she know that I suck at articulating. Honestly didn't work out as well as I hoped.
It's so interesting, I don't know if anyone ever told you this, but your last name sounds really good from the perspective of who learns from you in Portugal. The way "Encina" sounds, is the same way "ensina" sounds to us, and "ensina" means "teaches" in Portuguese. Perfect name for the good teacher you are. Mathew Encina "ensina" everyone else really well.
I struggle so much with this, THANK YOU Matt!
Love you Matthew, please share the second episode of your portfolio ❤❤
So good advice! Thank you, Matthew!
this was so funny and relatable!! and helpful. thank you for this video
It helps a lot to know that other people around you feel the same. All of a sudden you understand that you don't need to be perfect nor feeling guilty that you don't rise to what you think others' expectations are. I believe this type of topic should be part of a company culture nowsdays and discussed more often. Another interesting subject would be how do you manage to give feedback to a client. As an introvert, I find this challenging because I always think 'oh did I say it right?", "did I sound too aggressive or too direct?", and an infinte of what-ifs.
I was totally like that, and the solution i found it quite easy for me, i change the way i think, i don't take that situation as a PERFORMANCE moment anymore i redefine that moment into a casual DISCUSSION/COMMUNICATION and so far it's totally works for a people with poor english like me when facing a global clients :)
This video is gold to me. Thank you.
Great advice! Definitely helped me feel validated and navigate my own experiences, and not just resorting to feeling dumb in conversations!
As an introvert moving and working on a more different extroverted culture, I felt everything you said.
Hi Matthew. Thank you for this. I'm an introverted project manager, which in my head, kinda negates the role of being a project manager - since they are expected to talk and know all. Though I know my stuff, I am just not good at articulating them, especially in real-time conversations or meetings with clients. More often, the feeling of not being able to say anything makes me feel uncomfortable and starts doubting myself If I am good enough. Maybe because I forced myself to sound smart, and not really understand the questions. Which in the end, those who talk loud and fast usually takes over the conversation, while I left "nodding".
I am learning and relearning stuff, and video like this affirms that I can be able to handle situations that an introverted person is not primarily used to.
So thank you!
Thank you . I need this ❤️ God bless your channel 🙏
This is great advice. Thank you.
I’m going back to school in a few days. I know I want this year to be different, and I’ve spent most of the summer self improving. As a shy introvert I lack confidence. I find it hard to speak my mind and always end up staying quiet, even when I actually have something to say. Thank you for helping me on my journey of becoming a better me :) The next time I feel like skipping out on socializing with my classmates, I’ll remember your advice. Again, thanks a lot
You know what’s crazy. I was a mega extrovert, but the combo of isolation with my family and perhaps meds has taken a bit of my confidence away, so I appreciate the introvert world now!
Cheers
😀🕺🏻🎥🏖🇦🇺
thanks for the video. you know... i felt much better and can do better after watching all videos the Futur creates. Not only learning about designs, but the world beyond that, that me as introvert never thought. Thanks..... Thank you very much.
Thanks so much for this! I would love one for writing. Primarily writing and responding to emails.
@@MatthewEncina I want to learn how to express myself and my ideas in a more professional way. I want to be taken seriously while keeping my personality. For example : a supervisor had sent a email with a Marvel gif and I had always thought that was something you could never do. What is appropriate and what isn't when writing within an agency, client, or potential employer? Thanks for asking and I hope this makes sense.
Thank you so much for providing such amazing content. Although I'm not much of an introvert, I found this video very informative and I can't wait to try out what I've just learned :)
You spoke straight to me !! Thank you 🙏🙏is an understatement !! Wishing you endless success 💚. Charith from 🇱🇰. I am a big fan of your material.
love this tips, and the intro, and you, Mat ! ^_^ thankyou for sharing :)
Thanks for sharing these insanely insightful tips Matthew, really helpful! I have found also that if I approach conversations with no expectations they seem to flow more easily and for longer 👍
Great video with some really useful tips! thanks!
Genuinely helpful, thank you.
Amazing guidelines
Thank you so much
Thank you for making this Matt!