Flash Not Working: Incompatible Flash or Flash Power is Turned Off Message | Video
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- Опубликовано: 9 сен 2024
- Are you getting an error message that reads "incompatible fash or flash power is turned off" on your Altura Photo flash? (Get your flash here: amzn.to/33XUULi #CommissionsEarned)
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If so, check out our video to fix it!
Are you getting an error message that reads "incompatible fash or flash power is turned off" on your Altura Photo flash? If so, check out our video to fix it!
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Features:
- Compatible with ALL Canon cameras with a standard hot-shoe mount.
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- 68(m) Guide Number. Powerful flash performance.
- TTL, manual, strobe, slave 1, and slave 2 modes.
- Use as a full TTL automatic flash or use in manual mode and set custom controls from the on-camera menu. Features a memory function and power-saving Sleep mode.
- Use in slave mode with a highly sensitive wireless triggering sensor.
- Large back-lit LCD display. Syncs with your camera to show aperture, zoom, and other settings.
- Includes a flash stand with tripod mount, separate hard flash diffuser, and high-quality protective pouch with a battery holder and belt strap loop.
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Flash Not Working: Incompatible Flash or Flash Power is Turned Off Message | Video
You spend 5minutes just to tell us that you just need to enable the flash firing mode? Wth
I watched a 5 minute video for someone to tell me to make sure flash is enabled?
Me: Hello Canon, my camera won't take pictures. What's wrong with it?
Canon: First try turning on the camera.
Me: That fixed it. Thanks!
Not sure why that needs to be 5 minutes long...
lol
Hi,
I watched your video very good.
I have a Canon EOS Rebel T6 camera and tried the YN560 III flash. I get the error message "Menu not available. Flash is off or unsupported, or an accessory is attached". I get this same message even when the flash is not attached, I go to menu/flash control, flash firing is enabled, choose external flash func. setting. How can I get it to work?
Thanks J Darrell. This a typical message that will appear when using a non Canon branded flash. We recommend that you make changes the settings through the menu on your flash. Thanks for watching!
Thank you!!! This video helped me to get my flash to work with my camera.
Glad it helped!
But I have mine enabled and with brand new batteries on flash and still the message comes
Juan Reyes me too did you ever fix this?? If so how
Mine the same
@Nicte Bretón Which camera and flash are you currently working with?
@Noele Andrews Which camera and flash are you using?
please is the godox v860 ii compatible
on canon 77D?
Hi, unfortunately, that camera will only work fully with Canon flashes.
Ok guys my t7i same issue even with enable on I turned to disable the back to enable works now
hi. i have the same problem. did you get yours fix
I have the same problem too please let me know if you fixed it
Please help me, i have an error issue with my Canon T6 and Andoer AD-560II
Hi, please make sure that you are in the viewfinder mode as third-party flashes do not work in live view mode.
Digital Goja how do u go to viewfinder mode
I guess this explains why some people left a bad review on Amazon which left me not wanting to buy one because of its lack of reliability. I may have to give it a try if I can get some positive feedback from actual owners.
Hi! The Altura Photo TTL flashes have been selected as Best Sellers by Amazon. Feel free to check out the almost 1,000 positive reviews on these units: www.amazon.com/product-reviews/B00H84WRK2/ref=cm_cr_arp_d_viewpnt_lft?ie=UTF8&filterByStar=positive&showViewpoints=0&pageNumber=1. We encourage you to try it out, and if you're not happy with it just shoot us an e-mail and we will take the item back within 90 days of your purchase. Take care and have a wonderful day! :)
The canon hot shoes are junk, they fail to connect to the devices on top of them.
Hello, ForTheLoveOfMusicAndPeople. Which flash and camera are you having issues with?
@@DigitalGojaUSA Canon 80D with GODOX Xpro. And I tried some other triggers and they also seem to have issues connecting with my hotshoe at times to the point i am starting to believe this hot shoe is faulty. but I don't dare send it back under warranty because I might be without camera for months and get billed for the repair because the issue is intermittent
can u tell me best 3 flashes for canon (godex and cannon)77d?
Great video thanks!
Happy to help! - Izzy
can you help me to find compatible speedlite for canon 1500d but not canon speedlite, i mind cheaf one
Hi, most of the third-party flash units will work with it, but not in TTL mode.
But no centre pin connector on canon 1500d/T7 hot shoe
@@tokofotopro Hi, that is why non-Canon flashes can only work in manual mode with it.
Would you happen to know why my Promaster FL190 flash won’t work on my Canon 5D Mark IV? I’ve already enabled it and it doesn’t fire, however it does fire on my 6D. I’d appreciate some feedback. Thank you!!
Hi, it could be due to the software, as the 5D Mark IV has a different one.
Sir,,
Can i use YN565EX II for canon 4000D?
Hello,i have 6D mk2 and YN 568EX.
Flash is firing but AF assist beam doesnt work, its enabled in flash C.Fn settings,
and camera C.Fn Autofocus AF assist beam is set to enable,camera is on ONE SHOT.
But nothing happens... flash is firing but i cant achive focus in low light trough wiewfinder.
I've tried it on 5D mk3 and everithing is working good.
When i go into the Flash function settings to adjust flash power camera is showing that INCOMPATIBLE FLASH message but its changing settings on my flash with no problem...
Only AF assist beam is not working on my camera.
Can you help me with this problem?
Hi, unfortunately, the software of your camera is not compatible with third-party flash units.
My camera is a canon 80d and my flash is a Godox tt600 flash, I get the flash is incompatible screen when my flash is enable also even when the flash is not on. That incompatible menu is always on when I go to external flash settings. Please help
Hi, the Canon 80D is not compatible with third-party flashes.
Dis you ever get the flash to work?
There is a little button to the right of the camera just up to the display on the back side, "visor". I pushed it in order to hide what the camera "sees" and I looked the menu. That was the way I can use my yongnuo. It happens in rebel t7i. Try, perhaps it works for your camera too.
that worked for me thanks
Digital Goja hi I'm using neewer 561 speedlite with canon 700d and I hv the same issue plz help ?
This really helped me out thanks alottt
You're welcome Nithin. Glad it helped!
This video helped me after I spent hours on the internet trying to figure out why my flash isn't working on Manual mode but works fine on Auto. All I did was patiently listen while still fiddling with the camera on my own and when you said what you said at @4:31 , I exactly followed what you said and my trouble came to an end. Thanks a ton, really appreciate you for making a simple video yet very helpful.👍👍
My flash was working fine on a Nikon, but I won't flash anymore. How can you help? Pls
hi, I have my canon 760D and yongnuo YN560 III flash, I also get the same message on my screen even if my flash is not connected to my camera and I can't access on the external flash setting. hope you could help me out. thanks!
Hi Mica, the flash is probably not compatible with your camera.
I am using a Altura AP-C1001 Flash, it’s turned it on but it doesn’t work. I am in Haiti and I can’t bring it back. I just bought it and use it only for 2 months. Please help
Hi, please try to reset the unit by holding SET and ON/OFF for 5 seconds and also check the batteries.
Hi IZZY ! I am using Viltrox speedlite JY610II flash in canon 750 D. I followed your every steps but still shows same message( Incompatible..... and power off......). Any ideas please. Thanks
Hi, we are not familiar with that brand of flash unit but it probably is not compatible with the camera, also please make sure that you are in the viewfinder mode.
Hi
I am using canon 1500D EOS and trying to use godox tt520ii but I’m getting the error message no matter what I do
Please help
Hi, please make sure that you are in the viewfinder mode, it probably will not work in live view mode.
Little help here..i cant find the flash control menu on my nikon d7000
Hi, make sure you are in viewfinder mode and that the flash is compatible.
D7000 with sb-910 speedlight...pls help...should i do another set up..pardon my english
@@maliqazka8161 You can try to reset all the settings, they should work fine.
Hi, I am using YN568EX II with 6D MARK II. I am unable to get AF Assist beam. Although the same flash works fine with my 1300D. Please assist
Hello Awsome Gamer. I am not familiar with that particular flash but in order to activate the AF illuminator on most shoemount flashes, you must set your camera to Single frame AF (Not AF servo) and use only the central AF point. Let me know if that works for you. Thanks for watching!
You just said to power off the camera and the Flash when you put them together and then you went and did it what's the most turned on halfway to the video! Really!!
My flash wasn't working at all.. after your help it shows the same message but at least it works now. So thank you, i have a t6i dslr canon and a precision dslr 350 flash. Im a beginner. Is there a way i can make that msj disappear?
Hi Denisse, there is no option to clear the message. Have you tried doing a factory reset on your camera?
Will try again because I was getting same message
Good luck!
Still not working. Using a canon eos 4000D with a yn560 III
The error is "menu not available, flash is off or unsupported, or an accessory is attatched"
It gives this error with and without the external flash. Please help me 😅 getting quite frustrated about this.
Hi, most of the third-party flash units, like the one that you are using, are not compatible with new cameras like yours.
@@DigitalGojaUSA alright. Thankyou for the information
Is my nikon d3200 compatible with a yongnuo yn560
Hello, Danelle Commerfod. As long as you have your camera set to manual you should be able to work with that flash. Thanks for watching!
@@DigitalGojaUSA haha thanks I figured it out last night 2am I was up trying to figure it out haha
You're welcome, Danielle.
Great info, but I still need help. I just bought a Canon EOS T6i, then bought a inexpensive flash from amazon, Voking speedlite VK750. It's suppose to work with this camera, but all I get is that error message "Incompatible flash or flash's power is turned off. I have checked the menu to make sure the flash firing is enabled, still the same error and no flash. Help Please.
Hi, please make sure that you are in viewfinder mode.
I had the camera set to M=Manual. And yes it was in viewfinder mode. Still no joy.
Then the flash is probably not compatible.
So you can't use external flash in live view mode?
Hi Taras, only OEM flashes work in live view.
What if the Flash firing is already enabled but the External flash function menu still says flash is off or not supported? My flash is on and mounted on the camera properly.
Hi, which flash unit and which camera are you using?
That is not my problem. I have flash enabled and the flash pops up but then I get the error 5 message AND my camera refuses to fire my external flash that I attach. So my Rebel t6i literally refuses to flash at all. So could you please put out a video based on that and not an issue where someone forgot to enable the flash.
Hi, Amaris Pollock! That error code refers to an issue with the built-in flash. I would recommend contacting Canon technical support so they can help you with this.
@@DigitalGojaUSA Thanks. I did that immediately after I asked you, in case it was something internal. Turns out my situation is highly unusual and so they have to fix it. However, I thank you for getting back to me in a timely manner.
Amaris Pollock, I am happy to know your issue was fixed! :)
I have nikon SB700 flash and nikon d750 camera. When i use the flash it is working but not syncronize. Therefore photos are dark no flash effect pls let me know the solution for this. Thank you
Hello, nishantha ekanayaka. That's a bummer. I would make sure that the flash is attached properly to the camera. It could be that the contact aren't aligned or there is something interfering with the communication between the flash and camera. We would recommend contacting Nikon Technical Support for further assistance. Thank for watching!
Hello! I have a Canon EOS 4000D. I found out last week that not all flashes from Canon are compatible to my camera due to the fact is misses the X-connect pin. In my camera`s description on the website, at Flash, it gives me some examples of Canon Speedlite flashes, such as: 270 EXII, 430 EX III-RT, 600 EX II-RT.
From the las,t I found also Youngnuo with the same name, 600 EX II-RT. Does it work for my camera?
It also says in the specifications: "External Flash Compatibility: E-TTL II with with EX series Speedlites"
Both of these flashes have E-TTL II with with EX.
Is the latter compatible to my camera? Thank you!
Hi, unfortunately, we are not familiar with the compatibility of the Yongnuo flash as we do not have any of those to test them.
Hi, I just watched your video and have tried all the steps. It's still not firing off and when it's on my flash will not show any settings and the screen will just have "sl" on it.. do you know what this means?
Hi, the flash unit is fully manual so the settings will not appear on your camera screen, you need to set them on the flash unit, and make sure that you are in the manual mode.
@@DigitalGojaUSA yes everything is set to manual. And I've checked off the rebooting steps in your video. Do you know what that code means?
@@nina-gn2ho Hi, we suggest you to contact us at support@digitalgoja.com so our customer service can assist you with this issue.
@@DigitalGojaUSA okay, thank you
still not working for me
Hi, sorry to hear that, which camera are you using?
U most be kidding me?? That’s all
What if even I turned the Flash Firing Enable BUT STILL . IT keep saying THIS MENU CANNOT BE DISPLAYED. INCOMPATIBLE FLASH OR FLASH POWER IS TURNED OFF..
WHAT SHOUL I DO?
Hello, Anthony Maglinte. This typically happens when you use a flash that is not from Canon. We recommend making any changes to the flash settings from the flash itself and not through the menu of the camera. Thanks for watching!
How can i use YN560 IV with 4000D?
Hello, Mn Litan. Sorry but that flash is not compatible with the 4000D. You would need to look for a compatible TTL Flash. I would recommend checking out Altura Photos AP-305C flash for Canon cameras. Thanks for watching!
@@DigitalGojaUSA Thank you so much
You're welcome, Mn Litan. I'm glad to help out.
I have a Canon EOS80D and a Altura hotshoe flash. I followed all your steps but I still get the same error message when I try to access the external flash controls that the flash is not connected or incompatible. The hotshoe flash fires in TTL but I don't think it's working properly. Help!
Nevermind Izzy! I found a note on Amazon www.amazon.com/Altura-Photo-Professional-AP-C1001-Accessories/dp/B00HK0A6LQ that says the Altura is not compatible in TTL mode with my new camera.
Hi Michael! Unfortunately due a Canon Firmware update, the TTL function is not working properly with the Canon 80D.
Hi Digital Goja! Thank you for the great content! I have an old Rebel XS. My new Metz 15 MS-1 (the old Cannon Shoe Mount flash died) does not want to work with my Rebel XS: "Incompatible Flash or Flash Power is Turned Off Message". I would appreciate any help!
Hi Sergey, the Rebel Xs doesn't support wireless TTL, you will have to connect the 15-50 cable to a PC to hot shoe adapter and shoot on manual.
I have a Canon t3i and bought the Altura Photo AP & It's saying it's not compatible though the reviews said it was!!!!
Hi there! This flash is compatible with the Canon T3i. Perhaps this video helps you: ruclips.net/video/k1kmVxZ8ysE/видео.html
I'm not the only one who has had this problem. I went back and read the bad reviews. Wish I did that first... I'm just sending it back and buying a different one. Thanks
This problem does happen often, but it can happen regardless of the brand. This happens when the camera is not set to factory default, so make sure you set your camera to factory default and you shouldn't have any issues.
I already sent it back today. But, why would the camera not be in factory default already?
Most of the time it happens because the menu might have been fiddled with or set up wrong.
My camera's external flash function settings does not work it show me that flash is off or unsupported or an accessory is attached
Hi, some third-party flashes do not work with the latest cameras.
how to on a eos M50 ?
Hi, you can only use Canon OEM flashes on the M50.
Hello, I have Canon 1200D and speedlite 430 ex III , I'm trying to use it in manual but the flash doesn't fire can u Plz help me
Hi, Odyup Odyuo! The 430ex iii rt does not have a standard s1 or s2 mode. It will only work off camera when it is set to individual slave mode and the camera's built-in flash is set to either easy wireless or custom wireless.
T6i and still the same message when enabled.
Hi Sulfen! Please take a look to the following short instructional video meant for Canon T6i cameras and external flashes: ruclips.net/video/eXHheWVADfE/видео.html
I have a Rebel T7 and the flash just doesn’t go off. Test button works. Any ideas?
Hello Kyle Gonzalez. The reason your flash is not working on your Canon T7 is that Canon removed the central contact on the Hotshoe. This caused compatibility issues with 3rd party flashes. Which flash do you currently own?
Digital Goja A Neewer TT560
The TT560 is a fully manual flash and is not compatible with either the Rebel T7 or SL3. I would recommend looking for a compatible TTL flash for your camera. One flash that comes to mind is the Altura Photo AP-305c flash which is compact and powerful for general use, and easy to use. You can find out more information on the AP-305c here: ruclips.net/video/3AX0FeKAjeY/видео.html.
Kyle Gonzalez hey did you ever figure out? I have the same camera as you & I’m having trouble finding a flash that’s compatible. Plus I have a photo shoot to do this Sunday
Hello La'Dhaja Lewis. The Altura Photo AP-305c flash is compatible with your Canon EOS Rebel T7. You can find out more information on the flash here: ruclips.net/video/3AX0FeKAjeY/видео.html.
If you would like to purchase the flash click here: amzn.to/2RvQqFm #CommissionsEarned
REACHING OUT! - I have an older canon t5 - i have a brand new canon t7 - - i have an external inexpensive flash called ONN - it worked on my other T5-s and T3 - it currently is not WORKING with my brand new T7. i did everything you suggest and a get a message consistently when i go to the menu that reads MENU NOT AVAILABLE FLASH IS OFF OR UNSUPPORTED OR AN ACCESSORY IS ATTACHED ! (growl) what could be wrong - my son who is also a photographer says this particular flash just is not compatible?! how can that be. it is working still on the T5. help?!?!
Hello Patricia. Canon has removed the center contact on the hotshoe on both the EOS Rebel T7 and Reble SL3. This is what is causing the compatiblity issue. Manual or universal flashes will not work with those cameras. You would need to purchase either a Canon branded flash or one that is updated to work with those cameras. A flash that comes to mind is the Altura Photo AP-305c Flash. You could check it out here: amzn.to/2RvQqFm #CommissionsEarned
@@DigitalGojaUSA yup so like now what??? a $200 dollar flash by CANON is my only option? or is there a less expensive one 3rd party that will work on this - i feel screwed i got the T7 at best buy a few weeks ago i bet i could return it then ugh what would i get? the price was great im pissed at the moment!
@@DigitalGojaUSA dumb stupid but at least now im not losing my mind - lol
Hey Patricia. You are not losing your mind. We aren't sure why Canon changed/modified the hotshoe for those two cameras, but there are affordable options out there. As I mentioned in a previous comment above, Altura Photo offers a compatible TTL flash that is easy to use and has a bunch of advanced features currently selling for $59 on our Amazon storefront. You could check it out here: amzn.to/2RvQqFm #CommissionsEarned
@@DigitalGojaUSA i got a great external flash on sunday - 60 bucks best buys - i think its called SUNPAK works great! :)
Thanks for the video! I have the Canon 5D MKii and it is supposed to be compatible with the Godox X2T but I can't find on the camera where to "enable Flash" or any flash settings. All I can find is "External Speedlight Control", which when I go into that menu, it says Flash is not compatible or power isn't on. Everything is turned on and the trigger flashes the AD200 group no problem. Thanks if anyone has any help solving this problem! It's really frustrating.
Just to clarify, the Godox X2T is the trigger
You're welcome, Nulafand. I'm familiar with that radio transmitter. The error message on your camera is common when using third party flashes on your Canon Camera. We recommend that you make changes to the settings through the menu of the X2T trigger. The in camera flash menu options is designed for Canon branded flashes. Thanks for watching!
Btw to add to my comment My flash is a 430 ex ii I put in brand new batteries and that darn message comes on like the flash was off or was incompatible..So then what? I know I had to enable that’s the first thing I looked Lol.
Hello Juan Reyes. It's possible that there is something on the contacts of either the camera or the flash that is interferring with the connection. I would recommend contacting Canon for factory service.
Do not use rechargeable batteries in flash light. They have lower voltage. Use alkaline batteries. My Sigma EF-610 DG ST flash light with fresh charged batteries did not work and i got Incompatible Flash or Flash Power is Turned Off Message. Problem was in battery type.
Hello 00MysteriousTiger00. We haven't experienced issues with rechargeable batteries, but that's something worth looking into. Thanks for the advice!
@@DigitalGojaUSA Problem was in my batteries. One of them is death.
Got it! Glad to hear that you figured out the issue. Regards.
even when my flash is enabled, it still gives me the same message?? Help??
Hi Sarah, please let us know which camera you have and which message you're getting exactly. Thanks!
Digital Goja hi I'm using Neewer 561 speedlite with canon 700d and I hv the same issue
Omg thank you!!
Obviously you enable it. Lmao. It doesn't work regardless
Hi, it is not compatible with some of the more recent cameras due to the software.
@@DigitalGojaUSA I fixed the issue but not using my DSLR's built in screen. Thanks for making this video though 👍
Please remember that these flashes only work in viewfinder mode, enjoy it!
@@brentthomasaustin hey i'm having a problem with the flash for my camera how did you resolve your issue? maybe it'll work for me too thanks
REALLY? How about a real solution. Give us some credit.
Nhi hot ahe na gaa....setting camera mdhi
Don't waste your time, this doesn't fix the issue. The op has wrongly named this video!!!
Hello, MrDragonfyr. We are sorry that this video wasn't able to answer your questions. Please let us know any particular issues you are having with your flash, and we will be glad to assist you. Thanks for watching!