Busting tech support scammers: Undercover in India (Marketplace)
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- Опубликовано: 3 окт 2019
- Marketplace tackles one of the largest scams targeting Canadians: Fake technicians claiming your home computer or smartphone is compromised - and demanding hundreds or thousands of dollars to fix it. We discover that much of the scamming activity emanates from call centres in India, and after months of cultivating sources on the ground, we get inside. Plus, we ask: What is the RCMP doing to stop this scam for good?
To read more: cbc.ca/1.5298336
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CBC please take note, Marketplace is the best example of journalism you have, now put ALL THE MONEY and ALL THE FUNDING in content like this please
I agree. RUclips's AI had even recommended episodes to non-Canadians like me, so I know it's good.
@@kbhasi : I haven't a clue what " _RUclips's AI_ " is, never having heard or read of it, before. "AI" in computer science is for " _Artificial Intelligence_ ", and having graduated in plus worked for enough years in CS' it'd be interesting to know how this sort of AI used by RUclips and Google would come to recommend CBC's Marketplace or any other good program series. When you communicate, try to be clear about it.
@PatientTangent : Yes, Marketplace has been interesting for me, better than regular, bland, ..., so-called news; BUT, CBC has also produced some other reports that I've found to be okay. Take, f.e., the reports about the two young guys who cold-bloodedly murdered 3 innocent people in BC this past summer, Bryer Schmegelsky and Kam McLeod, who ended up killing each other, one killing the other and then committing suicide. It wasn't investigative reporting, which MarketPlace is, but for regular news it was okay and of value, for Cdns needed this alert. There's plenty of useless, and worse, reporting by many media producers, but we can sometimes get some useful reporting. PROBLEM is, not enough. Besides other ones by MarketPlace regarding these scammers, here's another episode you might find interesting, " *_Food waste: How much food do supermarkets throw away?_* " (Marketplace) (22:26), CBC News, 28 Oct 2016, ruclips.net/video/QLqkV8cP4xs/видео.html. LOTS of edible food WASTED! This world doesn't lack food. It lacks SANITY.
@@mikecorbeil
Oh. I actually meant their recommendation engine.
They also have The Fifth Estate, CBC Docs, etc. As well as equivalent investigative journalism shows on their French version.
CBC is really good when it comes to investigative journalism.
(Btw the others are also on RUclips if you wanted to check em out)
I think the worst part is that even when the Indian cyber authority are alerted they do absolutely nothing.
They might even alert the scammers about it with the ammount of corruption going on in India.
Yes they do, but nothing happens because they bribe them so the authority lets them go. Its sad but true corruption in the system is wide spread all over.
And even if they get shut down all they need is another office and some computers and phone lines.
Hey they used to be very corrupt but now they do ome things but they can't shut them out because the person gave them money and more over scammers make international calls so no firs are registered for tech branch to proceed and stuff now a days they do some proceedings but certainly not enough
They're all in it together.
There is a huge online community of Scam Baiters on RUclips who deliberately call scammers and waste their time so they can't be scamming anyone during that time. Thank you CBC for doing this and getting the word out there about these scammers. These scammers also do CRA scams in Canada, as well as IRS & SS scams in the US and they get VERY aggressive on those kinds of scams - threatening police action and jail time.
@Rayne Hawke : Let them call me and I'll have plenty of fun with these jerks.
jim browning finds out where they live
On Twitch too they do it live.
Their threats don't even make sense, "i will remove your ip address" uhhh sure buddy ..
I watched one where the guy hacked into the scammers computer and then went into their PayPal account to give victims back their money.
0:50 lmao the scammer has a motivational quote beside him. "Whoever is trying to bring you down, is already below you" 🤣
Ive had access in scammer computers alot and many of them see to have these kinda motivational quotes on their computers lol. They must need them badly when most of their calls are just prankers or earrape call floods.
When they call just say your name is Ben Chawd.
They sure need it! Nothing is more satisfying than telling a scammer to jump into a motorway.
I even stopped the video to read it, lol
@@greenlawnfarm5827 where did you learn that? Damn!
Reporter: "Why did you pay $3000 instead of just buying a new phone?"
Canadian: "I didn't want to be rude eh."
Because she is dumb
if this isn't the most Canadian answer ever, I don't know what is (and I'm Canadian myself lol)
Yea like 3000 to fix is crazy
I wouls definitely through my phone on wall.break in pieces.wether to repair 3000$.
@@AL-zz4mz I know, she could have bought 4 or 5 brand new iPhones for that much. The stupidity and gullibility of some people are what these scammers thrive off. She's literally asking to be scammed.
They use an old version of teamview new versions block connection from India. Kudos to team view and
good job CBC market place for exposing this dirty scam.
Yes but there is plenty other programs. Not just TeamViewer
@techmatic : This isn't the first time that CBC, _The National_ and _MarketPlace_ , have reported about this sort of problem, for there were also reports since 2015 anyway. This activity is definitely not new. There're some things I don't like about CBC but think some productions are ok, even good for FYI awareness.
@karma tam Like most elderly people don't no and fall for this scam every year.
Yes this doc gives a bad name to TeamViewer, TeamViewer is legitimate software just because scammers use it doesn't mean its bad. I use TeamViewer all the time to help keep my mom's PC all up to date and running smoothly.
lots of these remote connection tools do this, its nice that we are actually making a difference! lots of scammers, however, bypass this by making people connect to theirs. Some have taken advantage and taken control of scammers computers lol
OMG I was so excited to see Kitboga being interviewed toward the end. On a Canadian show too...didn't expect that. Thanks Marketplace. I only watch your show on the tube. RUclips.
She actually fell for the "we seen what you did on your webcam," scam.
She was a freaky one.
Kitboga! Finally some recognition!
What will happen if Nigerian prince has a virus on his computer?
*JUSTICE*
Alexander Zelenov thru scam to get the money to get a damn Mac book
The immovable object vs the unstoppable force...
That's how the world ends.
he can call these Indian scammers and try to scam them by saying he'll give them 10 million to fix his computer if they just send a small processing fee of $400 LOL
To those who have never watched Kitboga:
CBC picked the most generic meme they could find. Kit's content is so pure and genuine to each character he plays.
Please give him some support!
I will support him if you buy me one gift card
My thoughts exactly!! That clip was good, but compared to some of his other stuff...
I follow Jim Browning
kitboga does a lot more to help society against these scammers than a bunch of these dumb teenagers sitting on the internet talking about how "bad" he is, so there's that.
I find the quote “whoever is trying to bring you down is already below you” a little ironic.
One issue not addressed in this report is the bribing of Indian officials to look the other way.
As soon as you hear indian accents as tech helper just hang up and save your money
That one Indian guy who actually works in Microsoft LMAO
Well done CBC. This is value for money! Love kitboga!
tbh it needs more people like Jim Browning or Malcom Merlyn or Deeveeaar who ACTUALLY do something to expose and stop the scammers. Kitboga is a water drop on the fire. He does nothing.
@@NeeP94 exactly. And people be like, he's wasting they're time from scamming others. 🙄 I don't see how people support him. When Jim Browning actually deletes files and sometimes returns money back to the victim.
@@NeeP94 Uhh he's raising awareness about the scam, because his content is highly entertaining from a comedical sense. It's better to donate £1 to charity than not at all.
@@jackwright7014 uh RUclipsrs should be like sport stars. We admire Cristiano Ronaldo because he's just the best football player not because he's playing a little bit football and raises awareness for sport. Scambaiting RUclipsrs should be at the edge of what's possible to give other scambaiters a goal of what to do, whom to follow.
@@NeeP94 I could also say by your logic the ALS Ice Bucket challenge that happened a few years back was pointless.
I'm glad that you have reached to Kitboga.
But don't forget about "Jim Browning" on RUclips
Lipe Kit Rinehart they probably would have, he's doing really great work. But he's also using the illegal software, like rats, to get access to scammers pc's. Key word here is "illegal".
Also better let as few people to know Jim Browning (his undercovered identity) as possible.
We do not know if Jim is considered as an security threat to Government of India, which may cause him a big target for assassination (or big target to Indian mafia, who knows)
Jim is the best
Kitboga!!!!! :)
ScammerRevolts, Scammer Payback, Jim Browning, Leo Takacs // Scam Baiting...I watch them all and learn the ways of the scammers
Also Fix It Army crew. The more scam baiters around, the merrier!
ruclips.net/video/kT6gK1j6o4s/видео.html
Jimbrowning11
im so glad they got kitboga on the show its amazing he is the best one yet besides jim browning
Every time I pick up a phone and it's an Indian accent. I immediately say deuces
Lol
💯
i usually say chicket tikka masala, yummy
@Telive Qwenton ur profile pic though🤣
@Telive Qwenton I like ur vid
Jesus, the phone did not even cost 3,000$ new.
yet... don't give Apple any ideas
Scammer: Hello, I am Brian from Microsoft control center. I think there are some viruses in your computer.
Me: Uhh..!!! But I am using linux.
Scammer: ........ (surprised pikachu face)
scammer : I have access to your machine
reporter : unplugs charging cable from laptop.
hahahahaha
Lmfao 😂💀😂
The battery's probably out.
Hhhhhh she afraid
😂😂😂😂
This is your fault lady how the hell did u send them 3000$ for 999$ iPhone?
Where do people that are not very smart get all that money in the first place?
For some people their data is priceless. Don't make assumptions
She should of knew when he said his name was Ben Chowd.
@@nope1906 I mean that's why backups exist but not everyone knows about it so I respect your statement.
“Have you allowed anyone to use your identity without your authorization?” He says
"Have you allowed anyone to use your id without your authorization?" - Indian scammer.
I know when he said that I was like..
wait..it doesn't work like that...? XD
And yet an American or Canadian falls for that! Fools!
😂😂😂😂😂 I swear I was going to write this right now
*Wait…this is beyond illegal.*
The media needs to play a bigger role in exposing these scammers.
Imagine buying new phone for 3k.
E: Kitboga my boy, wtf.
Legitti Billardji
4:00 “Have you allowed anyone to use your identity without your authorisation?” Rather contradictory
there are lots of scam baiters out there...and they will even shut down their whole call centres!! LOVE IT!!
This content is what I LIKE!!
Came here to support Kitboga!
"I will be removing your IP address" How the heck do you even do that. Sounds like next generation VPN stuff.
He can't. It's a scare tactic. Boomers don't know that he can't.
@@josephsummers2427 I've been in the tech field for a while so I sometimes expose those scammers.
tech scammers are not tech savvy but marketplace is the best example of journalism to date.
I love these types of videos where you guys take these people on.
"don't waste my time" rofl
@WeatherManToBe : Referring to your username, I definitely hope NOT; would NEVER trust you about weather. And this is an OK CBC Marketplace report, for some Cdns have been suckered by such scams and EVERYONE should be well aware that this crap is happening. I was called a few years ago, being told I owed to Revenue Canada, was struck by the caller's very foreign accent and didn't "go for it"; told the person thanks for the info. and I'd check it out for myself. The caller didn't argue, we closed the call, I got the official phone no. for RC, called and was told that I didn't owe a penny to RC and to disregard these phone calls, which're only for scams. One of the things that aroused my suspicion is that RC hadn't sent me anything by Canada Post and I always expect that to happen with Cdn govt; but, another thing that triggered my "alarms" was the person's accent, totally, and I mean TOTALLY, foreign, too different. Also, why the heck would RC choose to try to contact a person by telephone, rather than using Canada Postal mail? SO, you DON'T care about innocent people harmed by scamming. Now you can go roll over and laugh out loud all you want, about being a JERK. Contrary to you, I don't think it's funny when innocent people are naively fooled. ...
@@mikecorbeil here is where someone would say, "okay, Boomer".
I quoted one of the scammers getting upset he was caught. Friendly tip; before you type up a huge comment, make sure you have understood the entire context around your response. One should also delete comments that make oneself look bad as you never know who will see something posted online, or when something can be used against oneself later in life.
@@mikecorbeil wtf are you on about, Mike?
"Did you recently allowed someone to use your identity without authorization?"
Now that's a paradox
Big thx to the CBC marketplace for this great informative video!! Great job guys!!! 🙌🏻🙌🏻🙌🏻
You did get inside the scam center. This is good information about scam that goes on. There are lots of other scambaiter calling scammers making them mad as well.
As long as there is no extensive criminal cooperation, the scam makes soooo much money that scammers won't stop anytime soon
I do scam baiting for a living. Taking these guys offline is my favorite hobby.
Its not just Kitboga, there is a whole army of vigilantes on youtube that really go after these scammers, and its amazing to watch!
Who TF spends$3000 to fix a $500 phone
A person who's dumb enough to buy gift cards to pay for services. These scammers target the dimmest bulbs in the bunch.
@@XeonProductions you mean to tell me paying for stuff with gift cards isn't normal???
@@user-zq1lb3lx4m
Yes, it isn't normal. Scammers ask for those as they can't be traced. It's like how ransomware authors ask for payments in cryptocurrencies.
@@user-zq1lb3lx4m Of course its normal. I went and bought one just a few months ago :D Unfortunately I did it all wrong and ended up just adding the credit to my own account :D LOL
@@Exposingscammers Ure a scammer!!!
17:52 Kitboga !
Why microsoft don’t call Indian Prime Minister to take action on scam call enter
Jim Browning is an actual one man army. He actually hacks the scammers pc, cctv, emails whatsapp and reveal the inner workings of the scammers in full detail. Kitboga is fun, but Jim Browning is on an other level revealing hundreds of scammers identity and operation.
Always go onto the official website and go under the support section and get the number from there.
Would have been great to hear why google allows scams links to appear in 1st page results. If any1 can find it manually their AI can easily detect it.
More importantly.... why doesn't google take the sites down when they are reported to them? This happens hundreds of times a day but the sites stay up for months!
Oldbatwit Google CEO is Indian, they all work together
Wow, paying 3000 dollars to fix a cellphone worth 1/4 of the price.
Some people deserve to be scammed out of sheer stupidity.
The real crime here is how many people fall for this.
Most of them target elderly (70+) and will even tell young people they cant help and hang up.
Bloddy hell I never thought you would go after tech support scammers.
I was targeted by this tactic when I used Google to search for support. I find that asking them what company they represent gets them into highly offended, conceal mode. No legitimate tech support will conceal what company they work for, it should be a matter of pride. If you ask and they demand apologies, get angry, or start deflecting, you know the gig is up.
As a Canadian I prefer the precise brush of reason and logic, rather than the broad strokes of racism.
Cloudspeaker what racism?
Not only kitboga is fighting this ... other scambaiters deserve respect too
As long as there are gullible people, there will be scammers
5:59 "no you're not doing anything to this machine" Unplugs power cord :D
Her first time with a laptop for sure
Yea I wondered what the hell she thought she was doing there. She did it with such a "I'll show you" attitude.
Then at 6:15 or so she is looking around like "oh, that didn't do what I thought it was going to do"
I can’t believe these victims are really this naive. A little common sense would be nice in these scenarios
True
The victims are elderly people. Pensioners. That's why they're able to be manipulated, because they're too trusting and they're not tech-savvy. Trusting person + lie = stolen money (eg gift cards, money orders, etc.)
It seems getting the word out is the best defense at this point. I got one of these calls and because i had watched some of the RUclips Scambaiter videos, I recognized the whole script. Very grateful to these guys doing this !!!
Omg Kitboga!!!! He's the best! I didn't even expect him to be on this episode, and thought about him the whole time, so glad he's on here!
Kitboga, is a great public education YT channel against these crimes. Jim Browning is doing really good work too!
Both those are damn good, but Kitboga is by far the king scambaiter.
@@dmanm85 He's hilariously funny too. Love Edna‚ though her driving skills are a bit disturbing. Lol
@@dmanm85 why is Kitboga the king? He doesn't do anything. He doesn't expose the scammers or shut them down. Also he doesn't support scambaiting. People in his Discord server are getting banned if they help others to do scambaiting...
@@NeeP94 he also doesn't share scam numbers to anyone which is ridiculous.
Kitboga is good at scambaiting but he just entertains us. I much prefer Jim as he actually gets them busted. I wish I knew what Jim knew so I could do what he does. All I can do is waste their time and annoy the hell out of them until they stop answering.
I had someone calling me claiming to be Bell. Told me there has been some fraudulent activity on my computer. I laughed and hung up. Called me back and asked why I hung up and I told him I knew it was a scam. Told him I didn't have computer service with Bell. Then I told him I didn't even have a computer. "Oh you don't?" Told him no, then complete silence, then he hung up. Lol
Hadn't gotten any calls from them since. Although recently I've been getting hang-ups.
I love that RUclipsr he knows alot he uses a virtual machine so the scamers can't mess up his pc
Holy crap, my jaw dropped when I saw KitBoga! :D CBC, please, please keep funding Marketplace. This is amazing journalism and super interesting. Thank you!
This is why whenever I hear an Indian accent I hang up.
I'm offended and laughing at same time lol.
@@paulreid7370 I don't live in India, stop judging please.
Same!! Horrible that when I hear their voices- I immediately get pissed.
Rachel Rubin Very unfortunate reputation, as some Indian employees from Google’s Customer Support were some of the most patient and thorough people I know. One helped me with a tricky problem for six hours over two days.
You know a person is dumb when they pay $3000 to fix a $500 phone 🤦♂️ just get a new one.
@banana aya playa apple has iCloud for media,so that is not an excuse.
banana aya playa
yeah but doesn't 3,000 seem outrageous? im sure she has sent things to repair shops to be repaired, probably have been 50-150.
banana aya playa
how though? i just said that repairs to electronic devices probably have been around 50-150
and compared to 3,000 surely she must have thought something was wrong with the 'tech support'
Heyyy, so cool to see Kitboga on Marketplace! 😁👍 Another up-and-coming awesome scambaiter is "Scammer Payback"!
I am an Indian but i hate these scammers, they got a big network of scam. My elder brother lives in Netherlands and he was scammed by one of these callers. It would be amazing to watch you guys busting more of these scammers.
I honestly can’t believe people fall for this crap tbh!! 3k to fix a 500$ iPhone 🤔 rrrrrrrright
edmond fazliu like she is a light fool sorry
They need to air public service announcements about this and air them frequently, to get to the target audience.
Well done MARKET PLACE the best journalism investigation ever I see
I’ve been hooked and can’t stop watching these videos
"Have you allowed anyone to use your identity without your autorisation" 4:00
**w h a t**
😂😂😂😂
"We know you're a scammer, why do you do this?" What a rookie question. What did you expect him to tell you? He does it for the money, duh.
only news channel i trust!!! love it
I saw that report on the CBC 👍🏽 at 8PM and I watched it again on the «CBC News» RUclips channel 👍🏽 Thank You for including "Kitboga" in your report, he is my first «Scammerbuster», followed by "irlROSIE" and "Trilogy Media".
are you kidding me? irlRosie and Trilogy Media did not accomplish a single thing! They're just making money over the fact that people get scammed. They don't help, they don't shut down scammers, they don't investigate. All they do is simple prank calls and even they are so badly done, they're calling the scammers from their cell phones, not even professional tech...
@@NeeP94 spot on neep.
If it's an Indian on the phone, then immidietly try to grab their IP,say your the police,and then hang up.
0:38 Don’t have decorations around your compute like the green stuff because as your computer heats up it might start a fire because the green stuff could be restricting the air movement.
this is cbc doing proper journalism for once... hopefully they keep doing that ...
I love you, CBC Marketplace.
Can someone explain me WHY on earth would someone pay 3000 dollars to fix an iPhone while with this amount you could get 3 times the newest iPhone instead ?
Personal data
Because they tell you that even if you buy a new phone, that won't fix the problem (server, internet, service provider, etc... Is still taken over by foreign hackers)
"Have you allowed anyone to use your identity without your authorization?" uhhhh
I'm Indian. I get mad that kind and honest people of other countries are being hurt emotionally and financially by my own people. It wont matter but I'm gonna say it-I'm really sorry guys. And I must say this interviewer has done an awesome job of creating awareness of this issue. Thank you. Sir, you are a brave human being.
I hope one day we never have this problem.
I love those scam baiting videos like Kitboga, wenja92, The Hoax Hotel, Scam Jam and the list goes on. The make fools out of those scammers and warn the public.
Why didn't Google take it down from search. Gee
tommy wong Google can restrict the keywords and they may be already doing so, perhaps with many flaws though. They already often block brand names and certain categories based on terms. I know from experience placing Google Ads campaigns that there are flaws in Google’s approval processes (false negative and false positive).
I let my parrot answer the phone calls
Now it has an Indian Accent
This is why I love, Kitboga and Jim Browning
I’m in U.S. and I watch your channel a lot!
19:18 the cringe in his face is too real
When someone calls me I just cut the call
You guys solving 30% of India's problem.
Great
This video needs more attention, I have been a victim of stolen information but I did not fall for their IRS scam... TBH I had a blast mocking them, but im not sure that an elderly person would react the same way I did
Kitboga, I can't believe you didn't say something like, "oh there's dozens of people like me on RUclips. It's not just me." Why didn't you say that? That's very deceptive, that interviewer has no idea, and assumed you were the only one doing it - that was prime opportunity to let him (and other viewers) into this whole subgenre/community of RUclips known as scambaiting. (and no, just using that word doesn't count)
Kitboga actually bans people from his discord for even discussing scambaiting. He hoards scam numbers for himself which is very unproductive.
It took months to find a scam centre?????? Why not just ask Jim Browning for a list of addresses and company names ?
Using Jim Browning addresses be like:
What? You guys have million of dollars of filming budget and specialties yet you need a RUclipsr to help you?
It also probably takes Jim more than a week to really trackdown a poorly secured computers, so no surprise they take months to do so, accounted they have another project alongside.
The scam companies also will flee from their place after the video is uploaded, this is why there is a few occasions the scammer recognised the scambaiter because he is just go to another company.
Kitboga is the man!!!! He IS a one man army, but, keep in mind, he's one of many scambaiters that post videos on RUclips. Jim Browning is an AMAZING RUclipsr that goes deep inside the tech support scams. They both have the same agenda, but I think Kit has a bigger sub base, which is why they probably reached out to him. Jim would have more than likely done it if they reached out to him. But MAN I love Kit! Got my husband into watching him and he is a huge fan of the scambaiters! Good job EVERYONE, not just Kit, Jim, & Hoax Hotel. You guys are truly running silently in the background, just like the virus on your computer!
Very important story for everyone, not just Canada. Loved the segment with Kitboga. I watch him all the time. He is amazing. He just hit a record of over 30 hours of air time with one group of two or three scammers. It's still ongoing because they have called him back thousands of times, on and off the air, wasting their own time trying to steal from his grandma character. The biggest benefit though is, that by sharing his videos and content, he helps save people from becoming victims. Not going to lie, it's entertaining, addicting, and satisfying to watch him work.
it's not a record. I've called the same scammers for a year approximately. Didn't even count the hours. That's where my love story happend.
@@NeeP94 It is a record. 30 hours is the number of actual minutes on the phone streaming live on Twitch. Not how long it's been going on. Some calls have been 4-6 hours per phone call with the same two guys at a call center. It is his personal record to date. Time wise it's been going on for about a month. They are still calling. It's not over.
@@cindblank well then it's staged cuz the scammers don't work 30h
@@NeeP94 Read it again. Up to 4-6 hours at a time over a period of a month totaling 30 hours of live air time. It is not staged. He has a virtual machine with VOIP phones and he codes things to use with them to extend the calls. Watch him, the next live stream will be Monday at 7pm EST and Tues/Wed at 11AM EST. goo.gl/uhpWGT
Twitch.......... twitch.tv/kitboga
@@cindblank well I do 2-3h at a time over a year, totatiling at about idk 500h. That's a record. I'm a scambaiter myself and have my own pbx.
18:01 I watch this guy on youtube!!! He's an absolute g
Funny thing is Microsoft’s CEO is an Indian born American. 😂
I LOVE Kitboga! I watch his videos on RUclips all the time. He is hysterical. And I feel like he's helping my sister and I get even (in a way). She got a "microsoft" pop up on her computer saying there was a problem and she needed to call right away and of course it provided "microsoft's" phone number. Except of course it wasn't microsoft at all. Fortunately none of her banking or SS # or anything like that has ever been put into her computer so we were lucky there, and we literally had NO $. I finally got on the phone with the guy because my sister cannot understand their accents. He was pretty much demanding $499.99 to "fix" her computer after we let him have access. I told him I literally had .46 cents in the bank. I could hear in his voice how disappointed he was when he replied "oh".
I ended the call. Called my daughter's best friend since high school. She's younger and smarter than I am about these things. She walked me through removing all the crap he downloaded onto her computer and we restarted it and it worked fine. Just a little FYI if anyone's bothering to read this novel. If you ever get a pop up on your computer saying there's a problem and to call them right away, my much smarter frend said don't even try to close out of anything just hard shut down the computer with the on/off button. You should be able to turn it on after a bit and the pop up should be gone.
Great work 👍
KITBOGA is 'PREVENTION', Jim Browning is 'CURE'!
Apologies to any real call centre employees but due to so many scams like this, I simply hang up on any with an East Indian type accent.
some years ago they said that in the future people who were not computer savvy was going to be considered illiterate... so true
for those have computer problem a nearby computers store is for in the first place. a computers need to be clean / backup reformat every 3 years. a phone need to be wipe once every 2 years call log and etc.