Today I show you how to determine if your Slow Starlink Internet Speeds are due to a Defective Starlink Ethernet Adapter or something else and give you a behind-the-scenes look at how Starlink's Customer Service handles defective part issues. Link to Managed Switch: amzn.to/3EQJKZy Link to CAT Cable Tester: amzn.to/3KzYaQz For more Starlink coverage subscribe and watch my entire PlayList at: ruclips.net/p/PLUrdf7hvHC2KXLQg3HIi8keQOIdxcheS7 These are the products I'm using for my Starlink setup: - tp-link AC Router - amzn.to/3so07J1 - tp-link AX Router - amzn.to/3sf2or8 - tp-link Managed Switch: amzn.to/3EQJKZy - tp-link Unmanaged Switch: amzn.to/3FVbaih - tp-link Outdoor Access Point - amzn.to/3uqDYfP - tp-link Indoor Access Point - amzn.to/3rV6Nzk - tp-link Control Module (100Mbps) - amzn.to/3Lduaf3 - tp-link Control Module (Gigabit) - amzn.to/3rVBqEx 💎 I would love to hear your thoughts in the comment area below! If you would like to get a FREE copy of the Prologue to "How To Create A Digital Fort Knox - Backing Up Your Digital Life" or one of my other FREE books, simply visit jcristina.com/books Consider subscribing to the channel, commenting below, and signing up for my newsletter at jcristina.com/join Interested in any products that I personally use? Visit www.amazon.com/shop/jcristina or go to the bottom of this description for direct links. [ Channel Membership ] RUclips has recently made Memberships available to this channel. The great thing about this is that I can now provide perks for becoming a channel member as a way of giving back and saying thank you! Simply click the JOIN button under any of my hundreds of videos. If you enjoy my content and are thinking about contributing to the channel by becoming a member, I thank you in advance for your generosity. Rest assured, I will continue to make quality unbiased content and build this amazing community of fellow creatives. For business relations please contact me at jcristina.com/contact Follow me on Instagram @josephcristina for extra behind-the-scenes content and if you found value in this video, please take a moment to Thumbs-Up, Subscribe, Turn-On Notifications, and most importantly Tell A Friend about the channel. If you haven't, download my 🆓 FREE ebook over at jcristina.com/ebook please check it out. There is something there for Amateur right up to professional photographers. Join our Creative Discord community at 📰 community.jcristina.com Subscribe and use promo code YT20 at checkout and receive 📦 20% off everything in your cart at jcristina.com [ Media Contact Business Relations ] 📧 eMail - jcristina.com/contact [ Free Giveaways & Promos ] 📦 20% Off everything jcristina.com - Subscribe & use Promo Code YT20 🆓 FREE eBook jcristina.com/ebook - 10 Tips To Making Tack Sharp Images [ Tea I Drink ] 🌒 Dark MoonTeas DarkMoonTeas.com [ Social Media & Additional Conections ] 🎬 RUclips - ruclips.net/user/jcristina 🔖 Twitter - twitter.com/JosephCristina 👀 Instagram - instagram.com/JosephCristina 👨💼 LinkedIn - www.linkedin.com/in/josephcristina 📖 Facebook - facebook.com/joseph.cristina 📰 Creative Discord Server - community.jcristina.com
I'm here for the most accurate and current updates concerning *Starlink info I can get. 😎 I admire your troubleshooting skills ~ Bravo! I'm a Mechanical Engineer, with a primary focus on in-depth failure analysis. You've repeatedly passed the test, Sir! Great job! 😊
Thank you!! I’m gunna share this to starlink Canada Facebook page myself and many others have experienced amazing speeds until we hooked up the Ethernet dongle then slowed to unbearable speeds. Thank you again! I’ll try this.
Got an email from Startlink this about service improvements. It said: "Service Improvements To improve your Starlink service, we have updated the location on your account. This helps improve the connection between your Starlink and the satellite constellation. It should only improve your internet experience and requires no action on your part. You can see the updated location by logging into the Customer Support portal." Going to the service portal, it displays a map, with a black dot, which in my case doesn't correspond with where I am on the map. The dot is close by. The inference is that one is supposed to scroll the map to where you actual service address is on the map, and then press the "change address" button... BUT it said that pressing the button would disconnect my service from my current address (from whatever it is they show on the map) to my new address. There's also a WARNING that due to demand they might not be able to reactive service at my new address. Their email said they've updated the location of my account, and that no action is required on my part, so why are they offering me the chance to put the black dot over my true map location? I don't want to chance losing my connect on account of their contradictory messages..
I was in a motorcycle accident and now have a traumatic brain injury and things have been difficult for me to comprehend I can’t thank you enough for the information you give still waiting on mine but when it’s gets here I’ll be well knowledgeable on it thanks to you 🙏
James, I sincerely wish you a speed recovery and folks like you are reason I continue putting content on RUclips. If I can help just one person a day I feel it’s been worth the time and effort spent. Many blessing to you and your family. If you have any questions I will certainly try to help!!
Check into it.. Might be an issue.. If I did not do the investigating I would never had known that the slow-down that I was experiencing for due to a faulty "dongle" Starlink Ethernet Adapter.
I had a great experience with CS recently. About a month ago, after a firmware update was pushed out, My router kept re-booting and searching, sometimes for hours. I could reset the router and get online again, but within 8-10 hours, have a reboot/searching issue again. I made a ticket on the starlink app and the first response was, "we will replace your dish and router." They shipped within days and I sent my old gear back. I have seen others on reddit who have not had the same experience, so not sure why mine was different. btw, got a TP link managed switch because of your videos. Also ordered a mesh unit for my WiFi router, Synology RT2600ac. Will be setting all that up this week and then will soon get rid of my other ISP and be exclusively on Starlink. Thank you for the great, well organized, and edited content.
just reviewed the Starlink setup in our ranching magazine and recommended that if they are interested they should check out your channel since you are real about your experiences with it. :) We mail out over 20k magazines monthly and most of our subscribers are in very rural areas and have given up for the most part. I think they'll see the benefits of Starlink since HughesNet, etc. has let them down for so long. I'll run an update in August or September too. Thank you for this channel!
Reach out to me at the website jcristina.com comment section. Maybe there is something I can do to help out. Many blessing to you and your family, Derek.
I am so thankful you are here! No one out there is giving us good information and Starlink is a pain to contact for information! Thank you! God bless you!
Hi Joseph, When I worked in I.T., I had to install and troubleshoot network issues in my various facilities. I bought network cabling by the box! (500 ft.) For troubleshooting cable runs and patch cables, I have Fluke testers. They never let me down... It really sucked when a store had new carpet laid and the installers would take their carpet knives and slice right across my cables! That happened more than I care to remember. I have the Fluke MT 8200-60 kit for troubleshooting phone lines. Another great piece of gear. Take care Joseph and stay safe! Regards Rick
Ouch!! That would suck... Having to start a new run as I would never join cables even though we could.. One more problem and possibility for SnR issues.
@@jcristina Under carpet, we used a four/eight pair ribbon cable which would be terminated under a sales desk, where it would be connected into a standard network box and patch cables would connect the local devices.
Another great video. I ordered another adapter for this reason. If mine went bad I thought it was worth $20 not to have to wait for another month to get a replacement. Now they are $25. Thanks
In the last week and a half my speeds dropped from an average 120/10 to 5/5. I started doing some of the tests you tried but I came across a post from peplink that indicated a compatibility problem with their Ethernet chipset (AR8033 WAN/LAN ETH chipset) and the Starlink dongle. They recommended putting a switch in between so I grabbed an old one I had laying around and my speeds went almost back to normal (currently I have a D-Link router but I haven’t identified the chipset). I think it is the switch so I have ordered the one you recommended. Thanks again for putting this information together and being a good teacher. God bless you.
I have watched many of your Starlink videos. I felt compelled to do something I rarely do, comment. Your delivery, information and subject knowledge has been invaluable. Many thanks.
I had a similar experience with SL recently; thought I would share. Once my trees leafed out I was too obstructed to stream reliably. I spent some time with my phone plotting out the new best spot; stowed the dish, disconnected, reran the wire, and hooked it up and nothing happened. Wouldn't unstow etc. So I did as much trouble shooting as I could, unplugging, etc. Sent all this in tickets to SL. Unfortunately I never heard back. But luckily I thought of a previous email exchange I had with them and sent a follow up; this got IMMEDIATE attention. I don't know if my original ticket was "misplaced" etc but as soon as I brought it to their attention with my previous ticket I received a slew of emails essentially thanking me for the troubleshooting I did, agreeing that something was wrong, shipping of the new unit, RMA, etc. So while they handled it AWESOMELY once they saw the ticket, my biggest complaint was the time from the first ticket to when they "saw" it was borderline ridiculous. I am talking 5 or 6 days (with add ons to the original ticket every other day) and I only think they got to it because of the alternate follow up. Love your content on SL, don't know much about photography...but one can learn. Thanks for posting again.
Thank you so much for sharing.. I love the idea of responding to a PAST email / support ticket instead of creating a new one.. Interestingly enough. This is what I did also but didn't think about it until you brought it up.. Thank you for that!
With my generation 1 setup. I just discarded the starlink router all together. I plug the starlink dish ethernet cord right into my current router that is tied into many switches in my house and garage. It works perfectly. Definitely the best setup for my rural area!!!
Awesome Awesome and more Awesome.. The only thing you lose when taking the Starlink router out of the mix is outage reporting, speed testing and stuff like that.. Not too important!
You're the best at explaining things. I first ran across you with those end Adobe posts. I've had Starlink since early 2021 (March, v. 1) and I've had no problems. Very few down time-- just minutes maybe once a month to begin and never lately. It's the way to go.
When you did this video last year I bought a spare dongle just in case. Well yesterday things went crazy. Outages from a few minutes to an hour, downloads from 0 to 17, but uploads staying about 25 and up. Replaced the dongle and all is good. Just ordered another spare.
Such a bummer that one year later and they still don’t have a chat or 24/7 support service. I am so beyond frustrated with trying to get mine setup. Sending in a ticket. Wait a week or more for an answer. Do the next step and then wait wait wait. So utterly frustrating. I appreciate your videos so much!! Thank you and now I’m an official member!! 👍
I received my ethernet adapter on 21 April 2022, after a one month wait. After one hour of use, I determined my ethernet adapter was defective on 22 April 2022 - I notified Starlink immediately. Next day I got the exact same response you had. My order was placed etc etc. However, my replacement has not shipped, after repeated inquiries they claim there is no expedited process. They anticipate my order to ship in mid-May. If I had to guess, the STARLINK folks know who JCristina is and they take care of you so you will report your excellent support experience, as you have. I do not think that is the norm... oh, and they also told me I had to return the defective adapter.
I would hate to think that.. I'm a tiny channel.. I doubt they know me but anything is possible.. I certainly have never told them. Really sorry to hear this, Timothy!!!! Sucks...
@@jcristina I sent them a message yesterday (with a link to this video) asking why my replacement, ordered before yours, still was unavailable, while you had yours in three short days. They replied, without answering the why, and said my order will now ship in the next day or two. Something is fishy...
You channel is very helpful and thorough and I just use your Starlink content. You deserve all those subs and more, keep it up. My starlink has been sitting in the box for the past two months waiting to move to my new house. But when I get there I’ll be rewatching you home mesh network set up videos again. Party on J
Glad that Starlink customer service was able to help you out. Unfortunately, as a new Starlink customer, their customer service is almost nonexistent. I'm still waiting to hear back on a support ticket I submitted 16 days ago. Nothing too technical at all....I just wanted their recommendations for mounting the dish. Great technology, POOR customer service.
I haven’t seen any change in my service since I added the adapter. My system has constant outages. Can’t even use wifi calling it’s so bad. I sent a request message to support and have not been contacted yet. Had to wait 13 1/2 months to get my kit and now over 3 weeks into it I can’t get any help! It’s just very frustrating! Love your video’s have a blessed day!
That's horrible Hugh.. I would suggest writing to them every single day. That is unacceptable and feels like your correspondence has been lost in the sauce (so to speak). Not kidding.. Send an update to your trouble ticket every single day...
I have a new adapter on the way... FYI, if you're trimming the bushes and clip the cable between the adapter and dish, It shorts out the adapter LAN port. Wifi still works... good times!
Hey JCristina, I’m glad they got you sorted out quickly. That being said I’m also super jealous. I’m currently on day 32 (not a typo) of having no service. Tech support thinks I have a defective cord. Assuming they can keep to the shipping dates I’ve been given, I’ll be without service for about 45 days give or take a few days. This has been an awful and unreasonable customer service experience. I loved the service when it was working and truly hope that my case of delayed support is a rare one. I appreciate your insightful videos. Keep up the good work!
Start a RUclips channel and mention Starlink and you just may get a speedy reply and expedited service. I suffer with you. Think I am going to send mine back for the refund before it is too late. Not impressed.
Starlink update, They have now pushed my shipping date back and it will be closer to June before I receive my replacement. Original ticket was opened on March 31st. By the time I get my parts almost 2 months will have past.
SH!T... They have to be having shortages going on or something.. That is simply horrible.. I would write to them daily until someone over there got wind to the issue.. Might have gotten, as I say, lost in the sauce!
@@jcristina I did get in touch with them. They apologized and said they are having trouble filling their orders and they went ahead and credited me one month of service and said that they would credit me another month if needed.
My experience with Starlink support has been excellent so far. I have asked questions about roaming and their response has been very timely and to the point. I have not had hardware problems and your video provides hope they will be responsive if that happens to me. Thanks for sharing your experience.
As usual, love the info as to what to look for. Bad connections in an Ethernet port can drive you nuts. If you get it working right, you can always use some hot glue to hold it in place.
Amazing video helped me find out my problem. I've been having the same problem as you I've contacted starlink and my replacement adapter is on its way. Amazing videos keep up the amazing work very help all around.
So here is a weird one for you. Starlink of course said I should do a Factory reboot because I was having slow speeds in the evening. Normal response. So this morning I did a Factory reset. I have my big Asus router set up with the skylink dongle, then to my ip link switch and then on to pc and Ooma telo phone system. Works great. So when I set this up the first time I bypassed the Skylink router. Worked fine. This time when I did a reboot (Factory), it wouldn't let me bypass the router. Keep saying something like unable to complete try again in a few minutes. So as it turns out I have the Skylink router in link with my Asus and they are having no trouble. Maybe the Asus switched to bridge mode, but couldn't see that it did. Starlink app says the router is connected. Who knows. runs just as it did before I rebooted. I won't know if it helped unit this evening... we will see
Checked dongle today. I have green across the board on my TP link. The cable from Dongle is all green. I remembered this video you did because my speeds started getting real slow. I was lucky to get up to 50mbps down on every speed test. Although the Starlink app showed they must have reset my router during the night, because it showed 15 hours up time. Previously it was something like 6 days and something up time. So don't think it is the Dongle, but something went down hill. I normally get 50 - 150 down, even in the evenings. Won't do much good to start a ticket with Starlink, because anything in the evening that shows lower speeds they think is normal... Maybe Factory reboot tomorrow if this doesn't get better. Just gets to me how you jump into something new and promising like Starlink. Get wonderful speeds and no downtime. Then with in 1 month things go down hill. Too bad. I really liked this system and of course paid a lot of money for the hardware....... what next..?
The fact you have a RUclips channel may have been a factor in receiving that great response. I ordered a dongle on April 19th, it changed status to “preparing shipment” and hasn’t changed since. May 3rd and still waiting and no idea if and when I will ever get mine. But make no mistake, the money was taken the day of order. Customer Service needs work at Starlink Elon! No phone support, no chat option, no updates??? Might be sending my kit back for a refund before it’s too late to do so.
Absolutely.. It's not perfect but I can tell you it's getting better.. As for having a channel.. This channel is TINY, I've never said I had a channel in the past so I doubt they know..
@@jcristina I am waiting for my system to ship which will hopefully be next month but I cannot use my system until I receive the Ethernet dongle. Like Todd I don't want wait beyond 30 days before I can even test my Starlink system. There should be an automatic option for the Ethernet adapter to ship with the system.
Joseph, I recently ordered a dongle and new wifi6 ASUS mesh network. I tested my cables when installing the network and have a network cable going from the single to the new router. The first day after installing the above network I came down one morning to watch your RUclips to find no internet to watch RUclips. The router was displaying a blue light that indicated no internet. Powered IR off and on again ant was up and running. Experienced a few outages and slow speeds (Instagram videos pause) and recently on a teams video call it dropped my meting. Another teams meeting I had my phone and the Starlink satellite page running showing signal strength and my video nearly quit as it started to digitize. My phone was running on the Starlink WiFi and had no issues. Checked the status at each time my internet had this hiccup ant not outages reported. I don’t have a switch to indicate what it’s running but convinced it’s the dongle. Before this video I was ready to send the ASUS routers back, but now I’ll reach out to Starlink and get another dongle.
@@jcristina star link is replacing both the router and Ethernet cable. See msg below. Thanks for reaching out and our sincerest apologies for the delay in reply. Also, we appreciate you letting us know what you've done for troubleshooting so far, that's really helpful! We've gone ahead and issued a replacement Ethernet Adapter order, to the shipping address on file, at no cost to you. Additionally, we have also issued a replacement router, since our troubleshooting confirmed that this may be necessary. We have updated the shipment priority so as to ensure as little as possible delay. You will receive an email confirmation once it ships out! We have been experiencing longer than expected delays due to high volume orders and our efforts in Ukraine, and thank you for your patience as we work to get your order out to you as soon as possible. Return labels have been sent to the email address on file. We'd like you to return the ethernet adapter and router for our internal quality check, to understand what happened and prevent the same future problems. Your are welcome to wait until you receive the new router and ethernet adapter, before sending back the old hardware, so as to ensure you keep receiving service while you wait. Please don't hesitate to reach out should you need any further assistance.
That was MOST useful and interesting so thank you for sharing it. Sounds like Customer Service did a pretty nice job this time. Now, I wonder if I can talk you into opening the old dongle up and seeing if it's just basically a pass-through to that proprietary connector or if there is some little circuit board in there. You've probably already thought about it, knowing you, but thought I'd ask in case.
Update. Starlink changed my POP to LA, California. This POP is more like 500 miles from me, where Seattle Wa was over 1000 miles. There is one closer in San Jose Ca at about 250, but so far this has improved speed quite a bit. But it is morning, I will check it this evening. My speeds were dropping in the teens in the evening. Also notice the newer space sats communicating with each other on Start link tracker, so that is progressing too. Maybe there is hope after all ..ha....have a great day Joe...
Just set my starlink up this weekend (with ethernet adapter) on my off-grid property in Joshua Tree! Was worried as it took a while to boot and get set up (probably an hour) but even after that I was seeing about 108 down, 14 up, which is crazy good for the middle of nowhere. I expect this might improve as it actually figures out what's going on over the next however many cycles. Very happy so far but of course just getting started.... Oddly, no "bypass" option in my mobile app even when using the ethernet adapter and I looked on every screen. Weird.
@@jcristina Nope, definitely the new rectangular one and the external dongle you referred to this in this video. That said, it was giving a "red" update banner for starlink itself when I was on the land last time and it's possible with new updates it will show up!
Still waiting for my order to be released, but as always, taking notes from your videos for when my order comes. “STARLINK expects to expand service in your area by early to mid 2022” We are past the “early” part of 2022. Hoping “mid” means between May and June”
I ordered a dongle march 24th after watching your videos. I will let you know how it goes if it ever arrives :) as of today its " shipment pending" May 3rd.
My symptoms for bad ethernet connector, no internet and constant connect disconnect issues. Removed ethernet adapter, starlink works fine. Thanks for lan cable test/ Might change customer support title to "great" customer support, seemed like you were building to a fail.
What I have found is speeds die off after say 6pm. During the day they are great, sometimes in the 200mbps range on every test. At night I can seldom get more than 20mbps. Starlink says my system is within the normal operating range. which is not true. According to Starlink us regular customers should get a range of 50 - 150mbps. So they closed my ticket. They don't care what I say or complain about. They just close the ticket and say they are done with the subject. Now this is Starlink Tech support. Their Billing department or other departments are very responsive and nice to work with. Really don't know where to go from here. So signing off for now. Thanks, Joseph...for you help on Starlink matters. Randy
Really appreciate your Star-link videos, I am in northern Alberta, Canada ordered SL for a rural property expecting many months wait, received in 2 weeks! I have tested and actually works :) I am following your network advice and purchasing the tp-link devices in advance of building 1) metal workshop with power 1st with SL on roof 2) need wifi to unpowered cabin about 250 ft away, hoping AC1200 will work through some trees, and 3) house next year about 30-40 ft away. Question what would you recommend to bring wi-fi from workshop into the house? Sorry for long story and thanks again!
I like a buried CAT6e cable best. If not, I would stairstep multiple EAS I have in the description, say 125ft apart outside for the best signal. Is you have line of site, 250ft will work but you will not get full speed out of the signal.. I would simply add additional EAS to the mix to keep the signal MAX..
I viewed one one of your videos a couple of days ago talking about how Star Link saved your bacon. You also compared it with a service with AT&T and how bad that was. You commented that even though it was really slow you still had it as an emergency backup incase something happens to Starlink. I have a suggestion for you to consider. You did not mention how much AT&Ts service costs but you might want to check out TMobile's Home 5G service. I have had this service since October 2021 and it costs $50/month. Back in October it was pretty abysmal but they have been steadily improving and lately the slowest is around 20mbs down with around 40mbs up this is around 3:30pm to around 8pm. After that it steadily picks up with a max of over 200mbs down and around 70 to 80mbs up. During the day lately it has been around 100 to 150mbs down and 50mbs up. You might want to give it a try, there are no contracts so if it doesn't work for you it will only cost you 50 bucks.
Two things...T-Mobile is horrible where I am but I could try again.. That being said, are there DATA CAPS or slowdowns at a specific amount of DATA USAGE? Thanks so much Robert!
Two things...T-Mobile is horrible where I am but I could try again.. That being said, are there DATA CAPS or slowdowns at a specific amount of DATA USAGE? Thanks so much Robert!
@@jcristina unlike their cell phone plans I have not experienced any so far. I am retired and do a lot of streaming from Prime video, RUclips and HBO Max. I was not suggesting using this as your primary connection only as your back up like what you described your usage of the AT&T service. I have seen some reviews of TMobile's 5G home internet with some describing there download speeds approaching gigabyte bps but it appears that where you live has a lot to do with it. The best speeds I have ever gotten have been the past week, there had been a few days about two weeks ago where it was barely working, when I called about it they told me that they were working on upgrades to the tower closest to my house but could not give me any kind of time table when it was going to be completed. It worked OK during the day but like clock work every evening at around 8pm it was barely working. This went on for a week, then the length of time it was unusable shortened. I am not sure if they are finished but I think so. Prior to this latest upgrade the best speeds down had been around 150mbs and that was around 12am to around 8 am with a sharp drop off in speeds occurring throughout the day where the best speeds would be between 20mbs to a more normal speed of at best 7 to 10mbs starting around 3:30pm through to around 8 or 9 at night you know when everyone was getting home from work and was using it during prime time. However this past week this peak usage time has been closest to 20 to 30mbs and down with an up speed of around 30 to 50 up. Also this past week the fastest speeds have been around 200 to 250mbs down occurring during the over night times of 11pm to around 8 or 9am with the average speeds during the day being oround 100 to 150mbs. So lately they have made significant improvements, this is the only reason I made the suggestion to give it a try. If you do try it out use the hell out of it for a month, see if it is better than anything else. See if you experience any data caps etc. It is unfortunately one of those things of where you live will determine your performance. For me it has gone from almost cutting them loose to keeping them all in just the past week of improvements. Oh one of the videos I watched the guy hacked the TMobiles gateway, he took it apart and added a couple of pigtails to enable attaching external attenans. He commented that his signal strength had improved from 3bars which is rated as good to 5 bars which is rated as excellent he mentioned the increased speeds but I can't remember what they were but do remember it was significant. He also mentioned that he was able to mod his gateway without soldering the pigtails. I might take mine apart and have a look inside, perhaps I will also add the external antenna hack to mine. On one of these videos a guy had put a comment that he had taken his gateway with him and used it in his RV, he knew that this was against the EULA but Tmobile has never complained.
Love your videos! Just curious, do you think you may have received preferential treatment because they knew who you are? Meaning, because you have a popular RUclips channel?
Just seen your video, I had to message them to get a new router because I think there was a problem with mine (I CUT OPEN my rougher to see if I could fix it) so they actually called me and told me that there sending me a whole new starlink set (Satalite and router) for free just return old one and I told them that I cut open the other one and Lorain who I've been messaging almost everytime something went wrong she told me that usually it voids the warranty but they said just send it back with the that no matter the condition and that they told me to hold the old one till new one comes in and return the old one once it arrives and there giving me a month's free so hopefully I'll get it soon I told them this on April 28 and fed ex says it will be here on the 5th wich I've been everything a day later than fed ex I've had My starlink for 3 months with problems so hopefully everything works this time just thought I'd let you know my starlink story
Yes, same thing is happening to me. I contacted support and they are asking me all these questions and asking for pictures of the adapter with the connected cable, which I don't understand why since that picture does not tell the story of what is going on. I can say I temporarily fixed the issue by moving the cable around trying to make it fit better in the port being that the problem is the ethernet cable is not being kept snugly fit in the port thus causing it to not connect properly. I just replied to them mentioning the issue again, and that no matter what, I am formally requesting a replacement since I really don't want this issue to come up again.
My Starlink was blazing fast for the first 30 days, then started to decline. I've contacted customer service and explained the issue and my fix attempts. My experience has been awful. I got a cookie cutter response basically saying sorry for the delay, please rest assured someone will be in touch. 2 weeks later and still nothing. I'm glad ppl in the comments were helped. I've been ignored
My Network adapter has done the same thing. Now I am totally out of service. I have searched everywhere to find out how to contact support with no luck. Can you provide that please? Love the show! Thank you!
Been having 100mb for a couple months now, figured it was them in an effort to limit since it happened same time they dropped the 1tb cap. Today though no internet, reset modem, noticed I had over 100mb wifi but connection through ethernet adapter limited to 100mb. I have 2 adapters, both doing same thing! Edit: New adapter, same 100mb...
I think mine is ok thank god but also did you know that some lucky customers are getting a chance to order a mesh router it looks just like the router you get with your v2 dish you should do a video on it also you’re right about the starlink provided router it’s blazing fast I bought an expensive gaming router like you said and it’s pretty fast but man is that starlink provided router super fast anywho thanks again I watch every video!
Hi, I'd like to thank you for all the amazing information that you have provided all of your followers. I have noticed that in many of your Starlink videos you often mention that you reach out to Customer Service. I ordered my Starlink last month and surprisingly the unit arrived within a week. I made sure to order the mount and the Ethernet Adapter at the same time. These items, for some reason, have seemed to fall into the abyss. They billed me, my order says it preparing to ship, but there have been no updates for over a month. I want to reach out to Starlink to inquire about my order but I don't know how. I'm unable to find a customer support chat box, so could you please explain how I would inquire with Starlink about a problem. I thank you again for all your valuable time and information. Kenny Clem
As for the Ethernet adapter, they seem to have periods where they are out of stock. I even got an E-mail from them saying that a new shipment would not be in until the end of April. I can't order one yet as they do not have service in this cell yet. So we will see how long till I finally can order. They say this month for service so just about 1 year on the wait list.
good tip thank you very much. Even though i dont have starlink yet i now know of some bugs thanks to you so now i will know how to fix them . well at least therre tech support got you a new doggle very fast without any hassle, even though 2 diffrent staff members didnt know what the other was doing or telling you . hopefully they can fix ther issues and get better at it. but lets face it, lots of other companiesdont have good tech support or give you a hard time so its good that they at least Elon has good tech support for spacex . hopefully that will get better and not worse over time. Thanks again for you video's very informative and helpful, please keep them coming. God Bless you and your family J
Thank you Dave.. I also believe their service and support will only get better over time.. Consider it just came out of Beta 5 months ago, it's come a long way..
In your experiences with the ethernet cable and other testing you have done, have you ever seen that putting the Starlink router in "bypass" mode INCREASES the download speed? Some posts in reddit seem to be claiming this works.
It's not the by-pass mode but the router they are using once by-passed.. This could be the case as there are some "gamer" oriented routers that are 300-500 bucks that are really fast.
Support sucks. 4-7 days between responses, and absolutely no help. Have had Starlink for almost 2 months. Paid for the service for the first time even though this service is unusable at .08-1 mbps down and 1-3 up. When I first unboxed it and set it up on the ground I had 150 down 20-35 up with it being 65% blocked. Moved it to actual install location and only have 2% block to the east. All other areas are clear. So there must be something wrong. I know how to network and I’m tired of the useless responses from them. Also it took a month to get adapter, another few weeks to get mount and still waiting on replacement wire to make sure it’s not the issue. All parts ordered within the first week of having Starlink. I’m stuck trying to figure out what’s wrong on my own. Though getting any parts is next to impossible. I’m sure you being a RUclips star has something to do with the quick responses and fast shipments. Sucks paying for a service you can’t even use and here in Vermont we don’t have anything faster than 8 mbps down and 1 up broadband.
I will guess something happened in the move... Check the wiring first, factory reboot and all the things.. Than it may be time to get anew one as those speed on not the "norm" for unblocked skies no matter the location.. SH$t they're getting better speeds in the Ukraine!
It is now June, 2023. They are still having the same problems with the adapters. I’m on my third adapter, second router, still not keeping a connection for more than twenty minutes.
Log in. Support area and then enter a support ticket from there. I wish they had a live chat at least. Or a 800 numbers for tech support. They need to fix that sooner than later.
I call it a breakout box, those have been around a lot longer than Apple. I'm waiting for my breakout box and in the mean time have put a travel router into use receiving the Starlink signal and ethernet out to my Unifi Edge router. Works, great but I need my travel router so the dongle better come soon. It's also triple NAT but doesn't cause me issues. Network info is also missing but who cares, all that info is in Unifi software.
@@jcristina I see no way to change SL DHCP or fixed IP. The interim router/wifi extender has three fixed IP's, one for the UI Edge router, one for my PC and my phone. Each are in different ranges.
thank you for posting this I just received my Ethernet adapter today from Starlink and I believe it's defective as well. Same thing very slow speeds vs. speeds over Starlink Router wi-fi. The plug fits loose in the dongle and just need to know how you contacted Starlink to obtain a replacement. Their support page doesn't have way to contact them directly. Did you email them and what is the support email address. Thanks again.
Checked it tonight 8pm. Depending on where the birds are in the sky I get from the 20mbps and up to sometimes 70 or 80mbps. I tried straight wireless and just cabled. All the same. So until they get more birds in the air I doubt it is going to get much better, in fact I am sure they are signing people up a lot faster than they are putting up hardware into space. Beside Elon says he is going to cut back on work force 10% and freeze hiring. So does that include Skylink or just Tesla or Space x itself. Ti me will tell.
Another great video. I've had bad luck so far. It's been a month and still no response from customer service about losing connection. Hopefully the 150 replacement cable will come in soon. I've also been waiting over a month but it still hasn't shipped. I feel like I've been bamboozled paying for a service that I can't even get a response back.
You were right the squeaky wheel worked. Not only did they message me about a replacement they credited me back a month of service. They have just to much growth and trying to meet the crazy timeliness they gave themselves.
I'm going to have to look into that. I've been getting abysmal speeds off and on, and a few outages that the app did not see. Tonight I'm testing at 20mbps for example :(.
Depends on the wall thickness. Concrete it’s only about 20-30ft and the single turns to crap. Sheetrock with wood stud. You’ll get a few rooms in a home out of it no problem.
@@jcristina Heck yea! I know I would watch, and I'm sure a million other home tinkerers would as well. Thanks for your videos, super helpful info. Now I'll just go back to stalking the tracking information on my ethernet adaptor and pray to musk-gods that its not defective. Have there been any other reports of faulty DONGLES?
great video brother, I ordered the dongle for my version 2 and I can't get the router to receive internet lol so I'm stuck.. maybe I got a defective one? my starlink router connection starts going on and off once I plug the dongle and everything and it just freaks out 😂
Absolutely.. Check the connect, pull the plug out and re-insert. I'm guessing there is a connection issue into the dongle... SpaceX / Starlink really needs to QC these adapters, IMHO.
My starlink has been crap since day two :( I waited a few days to make sure my problem didn't fix itself and I factory reset my unit a couple times. The first two days I got great speed but then it went to crap. I've been waiting for a reply from a person at starlink for almost two weeks now. The crappy thing is Im almost positive that I know what the problem is and it's on their side. :( My dongle has been on order since the 21st of April funny thing is it's supposed to ship the 9th - 15th of May also.
Oh no! Now that sucks!!! Chalk one up for crap service there.. I would suggestion sends in a support-ticket every single day until you get a response. I have a funny feeling based on what I've been reading here that tickets are getting lost in the sauce.
Hello Joseph, are the Starlink Internet adapter (dongle) cables hot swappable or do we have to unplug/disconnect the Starlink router power cord? Please help
So maybe it takes time after they download new firmware to get back up to speed. The Starlink app picks servers in the North Washington state when you do a speed test. This morning nearly every server the app went through was giving me 180 gbps - over 200 gbps. I know it is morning and things are always better, but what is going on with Starlink? Sorry, I know you are in the same boat as the rest of us. R
Go into the support area and enter a support ticket. They will get back hopefully sooner than later. They will replace it as they know there are problems with the cables and dongles.
hello so i have starlink and i have no obstructions anymore but I still get a ton of drop outs but no obstructions at all we anything I can do totry to fix it I tried to buy a nighthawk router for it but it ended up making it worst because everytime the wifi drops the router would have to reboot for 1-3 minutes unlike the starlink one where it came back instantly
Stick with the Starlink router and resolve the issue with them before adding a third-party router into the mix. You may be a bad modem, cable, Ethernet adapter, etc.
I cannot seem to get either my switch or my router to recognize internet from starlink and the network dongle. I have tried 3 different routers and 2 switches and 2 dongles, nothing, any suggestions?
Hello jc I have the beta version of Starlink and the one day several days ago it just went out and no one is responding to me from the app and I managed to track down a phone number and all I get is no receptionist is at the desk I have been at my wits end with this can you please help
Damn!!!! Log into you account and make a trouble ticket. Support ticket. Or whatever they call them. And I would make one every 6hrs until your issue is taken care off. That’s not right. .
I have Starlink in central British Columbia. I've been quite happy with the performance. A few days ago we received a message that the location where we are using the dish is not the same as the location we registered. This is entirely untrue. The dish is at the address we registered and this is also the address the dish was delivered to. The message we received stated that they would begin charging us $30 extra per month and treat it as a roaming location or they would cut off our service if we refuse to pay. We sent a message to them immediately but are still waiting for a response. THEY got the address wrong (we are on a rural road that is nearly 200km long and they are under the impression we registered an address 150km away on the same road). We waited eight months for the dish and have only had it for two months now. I feel this will not go well. Is there not a phone number to call? Any suggestions on how to proceed?
My dish is the model where the cable is directly hooked into the dish and cannot be removed, and then it comes into the house and to the Starlink big black box router, then it goes to the modem which does have a 2nd port, i wonder if am I going to need this same thing do you think? I definitely get those outages all the time. The Tp link switch is a good price so I should test this too.
I love the managed switch for data shaping .. This way I can say who gets the lion's share of the data at any given time.. As for the router you have.. I believe you have a Gen 1.. That router does not need a "dongle" or Ethernet adapter as it has a port on the back!
@@jcristina yes it does have a port that goes direct into the modem. I did have zero frames dropped last night playing a game for 12 minutes straight that is a new record for Starlink so maybe they are slowly improving i hope. I have never set up my starlink direct into the pc before, i only use the wireless. There are no videos showing how to set that up that I can find. Is it easy? Do I just plug it in and my pc should detect it? Do I route an ethernet cable from the 2nd port on the back of the modem to my pc? I just got a new pc, I was on a laptop for the last year.
@@jcristina I came back to this video to find the name of that hardware again, and ordered this switch just now. my app also miraculously reset itself back to the updated firmware. I think the new firmware in the app may be glitchy when you switch from split band to single band. I hope this gives me a bit more stability but I know I can't guarantee that.
Hi I watched your video on contacting Starlink to replace your Ethernet Adadptor. I ordered the starling system and while trying to thread the cable through the wall I damaged the cable. Went into Starlink and ordered 2 cable. They are so slow shipping anything out. How can I contact Starlink to get my cable higher on the shipping priority.
I think the "slowness" is due to short supply and not actually slow due to not being able to ship the product out in a timely manner. That being said, I could be wrong and I would reach out through their MESSAGES (ticketing support) system to see if there is an ETA on your replacement unit.
I have the gen 1 starlink. I just got it up The other day having very slow speeds.I got hold of starlink tech support. They told me to do a hard reboot then go to settings Toggle the separate the 2.4GHz and 5GHz Network switch and hit save. I am not text Savage should I try this. If you can help me I would appreciate it thanks
The reason they told you to do this is to separate the 2.4Ghz and the 5Ghz as the 5Ghz is much faster.. They will tell you to connect to the 5Ghz connection and report back.. This allows you to determine which band you connect to instead of allowing Starlink to choose...
i have a similar problem with my starlink v1 sometimes when i close and open my computer my ethernet port is negociating 100 mbps instead of 1000. i have to unplug and plug back the ethernet cable. My computer is connected directly to the aux port of the starlink router.
That's a bad "going bad" wire in the Cable most likely.. I would switch it out to see if that fixes the problem.. If not, then it's the computer or SL port, sadly.
What components are shipped with Gen 2 Starlink? I've heard you mention replacing their router so I presume the router and modem are separate boxes? Or is the modem embedded in the antenna (since the dongle has a direct connect to the antenna)? Is there a block diagram somewhere?
yea no shit, empathy can only go so far for starlink helping Ukrain, god bless the work they are doing, but why havent they built another team to address customer support to help clueless idiots like myself, or walk thru something to solve and move on instead building animosity towards an incredible service
Be so much easier if Starlink would simply give us access to advanced router settings. Id at least like the ability to set up a guest network and time limits.
Hello to everyone! I’m dealing a problem with my computer. It’s says Ethernet cables doesn’t has a valid ip configuration. I tried everything i saw but nothing worked
@@jcristina I replied to the ticket I started, if they don’t respond this week I’ll probably start a new one. I found a wireless extender/bridge to hook my switch in to though so my pc in the basement can get on the 5g network again.
Today I show you how to determine if your Slow Starlink Internet Speeds are due to a Defective Starlink Ethernet Adapter or something else and give you a behind-the-scenes look at how Starlink's Customer Service handles defective part issues.
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I'm here for the most accurate and current updates concerning *Starlink info I can get. 😎
I admire your troubleshooting skills ~ Bravo! I'm a Mechanical Engineer, with a primary focus on in-depth failure analysis. You've repeatedly passed the test, Sir! Great job! 😊
Thank you!! I’m gunna share this to starlink Canada Facebook page myself and many others have experienced amazing speeds until we hooked up the Ethernet dongle then slowed to unbearable speeds. Thank you again! I’ll try this.
Got an email from Startlink this about service improvements. It said:
"Service Improvements
To improve your Starlink service, we have updated the location on your account. This helps improve the connection between your Starlink and the satellite constellation. It should only improve your internet experience and requires no action on your part.
You can see the updated location by logging into the Customer Support portal."
Going to the service portal, it displays a map, with a black dot, which in my case doesn't correspond with where I am on the map. The dot is close by. The inference is that one is supposed to scroll the map to where you actual service address is on the map, and then press the "change address" button... BUT it said that pressing the button would disconnect my service from my current address (from whatever it is they show on the map) to my new address. There's also a WARNING that due to demand they might not be able to reactive service at my new address. Their email said they've updated the location of my account, and that no action is required on my part, so why are they offering me the chance to put the black dot over my true map location? I don't want to chance losing my connect on account of their contradictory messages..
@@markmonse5285 If it ain't broken......
@@michaelwmcdonald No doubt! I just wanted to pass the info along..
I was in a motorcycle accident and now have a traumatic brain injury and things have been difficult for me to comprehend I can’t thank you enough for the information you give still waiting on mine but when it’s gets here I’ll be well knowledgeable on it thanks to you 🙏
James, I sincerely wish you a speed recovery and folks like you are reason I continue putting content on RUclips. If I can help just one person a day I feel it’s been worth the time and effort spent. Many blessing to you and your family. If you have any questions I will certainly try to help!!
I have to share this, anyone with a square dish needs to watch this! Mine has slowed down drastically after the adapter install!
Check into it.. Might be an issue.. If I did not do the investigating I would never had known that the slow-down that I was experiencing for due to a faulty "dongle" Starlink Ethernet Adapter.
@@NUTZJ98 where will I see it’s in bridge mode?
I had a great experience with CS recently. About a month ago, after a firmware update was pushed out, My router kept re-booting and searching, sometimes for hours. I could reset the router and get online again, but within 8-10 hours, have a reboot/searching issue again. I made a ticket on the starlink app and the first response was, "we will replace your dish and router." They shipped within days and I sent my old gear back. I have seen others on reddit who have not had the same experience, so not sure why mine was different.
btw, got a TP link managed switch because of your videos. Also ordered a mesh unit for my WiFi router, Synology RT2600ac. Will be setting all that up this week and then will soon get rid of my other ISP and be exclusively on Starlink. Thank you for the great, well organized, and edited content.
Dave. I’m so glad you had a wonderful experience with Starlink. I hope our experiences multiple 10x to others watching the channel.
just reviewed the Starlink setup in our ranching magazine and recommended that if they are interested they should check out your channel since you are real about your experiences with it. :) We mail out over 20k magazines monthly and most of our subscribers are in very rural areas and have given up for the most part. I think they'll see the benefits of Starlink since HughesNet, etc. has let them down for so long. I'll run an update in August or September too. Thank you for this channel!
Reach out to me at the website jcristina.com comment section. Maybe there is something I can do to help out. Many blessing to you and your family, Derek.
I am so thankful you are here! No one out there is giving us good information and Starlink is a pain to contact for information! Thank you! God bless you!
You are to kind. Many blessings.
Hi Joseph, When I worked in I.T., I had to install and troubleshoot network issues in my various facilities. I bought network cabling by the box! (500 ft.) For troubleshooting cable runs and patch cables, I have Fluke testers. They never let me down... It really sucked when a store had new carpet laid and the installers would take their carpet knives and slice right across my cables! That happened more than I care to remember.
I have the Fluke MT 8200-60 kit for troubleshooting phone lines. Another great piece of gear.
Take care Joseph and stay safe! Regards Rick
Ouch!! That would suck... Having to start a new run as I would never join cables even though we could.. One more problem and possibility for SnR issues.
@@jcristina Under carpet, we used a four/eight pair ribbon cable which would be terminated under a sales desk, where it would be connected into a standard network box and patch cables would connect the local devices.
Another great video. I ordered another adapter for this reason. If mine went bad I thought it was worth $20 not to have to wait for another month to get a replacement. Now they are $25. Thanks
Smart I’m probably gonna copy you lol
Thanks for sharing! Very smart Frank!!!
In the last week and a half my speeds dropped from an average 120/10 to 5/5. I started doing some of the tests you tried but I came across a post from peplink that indicated a compatibility problem with their Ethernet chipset (AR8033 WAN/LAN ETH chipset) and the Starlink dongle. They recommended putting a switch in between so I grabbed an old one I had laying around and my speeds went almost back to normal (currently I have a D-Link router but I haven’t identified the chipset). I think it is the switch so I have ordered the one you recommended. Thanks again for putting this information together and being a good teacher. God bless you.
Many blessings my friend.
I have watched many of your Starlink videos. I felt compelled to do something I rarely do, comment. Your delivery, information and subject knowledge has been invaluable. Many thanks.
Wow, thank you!
I had a similar experience with SL recently; thought I would share. Once my trees leafed out I was too obstructed to stream reliably. I spent some time with my phone plotting out the new best spot; stowed the dish, disconnected, reran the wire, and hooked it up and nothing happened. Wouldn't unstow etc. So I did as much trouble shooting as I could, unplugging, etc. Sent all this in tickets to SL. Unfortunately I never heard back. But luckily I thought of a previous email exchange I had with them and sent a follow up; this got IMMEDIATE attention. I don't know if my original ticket was "misplaced" etc but as soon as I brought it to their attention with my previous ticket I received a slew of emails essentially thanking me for the troubleshooting I did, agreeing that something was wrong, shipping of the new unit, RMA, etc. So while they handled it AWESOMELY once they saw the ticket, my biggest complaint was the time from the first ticket to when they "saw" it was borderline ridiculous. I am talking 5 or 6 days (with add ons to the original ticket every other day) and I only think they got to it because of the alternate follow up. Love your content on SL, don't know much about photography...but one can learn. Thanks for posting again.
Thank you so much for sharing.. I love the idea of responding to a PAST email / support ticket instead of creating a new one.. Interestingly enough. This is what I did also but didn't think about it until you brought it up.. Thank you for that!
With my generation 1 setup. I just discarded the starlink router all together. I plug the starlink dish ethernet cord right into my current router that is tied into many switches in my house and garage. It works perfectly. Definitely the best setup for my rural area!!!
Awesome Awesome and more Awesome.. The only thing you lose when taking the Starlink router out of the mix is outage reporting, speed testing and stuff like that.. Not too important!
You're the best at explaining things. I first ran across you with those end Adobe posts. I've had Starlink since early 2021 (March, v. 1) and I've had no problems. Very few down time-- just minutes maybe once a month to begin and never lately. It's the way to go.
Thank you for being here Walter!!!
When you did this video last year I bought a spare dongle just in case. Well yesterday things went crazy. Outages from a few minutes to an hour, downloads from 0 to 17, but uploads staying about 25 and up. Replaced the dongle and all is good. Just ordered another spare.
Such a bummer that one year later and they still don’t have a chat or 24/7 support service. I am so beyond frustrated with trying to get mine setup. Sending in a ticket. Wait a week or more for an answer. Do the next step and then wait wait wait. So utterly frustrating.
I appreciate your videos so much!! Thank you and now I’m an official member!! 👍
They need to do better on the customer service for sure. Hopefully coming soon.
@@jcristina I have similar issues with my Tesla as well. But at least I can drive to the service center and meet face to face with a human 🤣
I received my ethernet adapter on 21 April 2022, after a one month wait. After one hour of use, I determined my ethernet adapter was defective on 22 April 2022 - I notified Starlink immediately. Next day I got the exact same response you had. My order was placed etc etc. However, my replacement has not shipped, after repeated inquiries they claim there is no expedited process. They anticipate my order to ship in mid-May. If I had to guess, the STARLINK folks know who JCristina is and they take care of you so you will report your excellent support experience, as you have. I do not think that is the norm... oh, and they also told me I had to return the defective adapter.
I would hate to think that.. I'm a tiny channel.. I doubt they know me but anything is possible.. I certainly have never told them. Really sorry to hear this, Timothy!!!! Sucks...
@@jcristina I sent them a message yesterday (with a link to this video) asking why my replacement, ordered before yours, still was unavailable, while you had yours in three short days. They replied, without answering the why, and said my order will now ship in the next day or two. Something is fishy...
You channel is very helpful and thorough and I just use your Starlink content. You deserve all those subs and more, keep it up. My starlink has been sitting in the box for the past two months waiting to move to my new house. But when I get there I’ll be rewatching you home mesh network set up videos again. Party on J
Congrats on getting the Starlink... I will be doing another mesh video very soon... Waiting on something special.. ;)
@@jcristina hell yea looking forward to it.
Glad that Starlink customer service was able to help you out.
Unfortunately, as a new Starlink customer, their customer service is almost nonexistent. I'm still waiting to hear back on a support ticket I submitted 16 days ago. Nothing too technical at all....I just wanted their recommendations for mounting the dish.
Great technology, POOR customer service.
They have work to do with customer service for sure.
I haven’t seen any change in my service since I added the adapter. My system has constant outages. Can’t even use wifi calling it’s so bad. I sent a request message to support and have not been contacted yet. Had to wait 13 1/2 months to get my kit and now over 3 weeks into it I can’t get any help! It’s just very frustrating! Love your video’s have a blessed day!
That's horrible Hugh.. I would suggest writing to them every single day. That is unacceptable and feels like your correspondence has been lost in the sauce (so to speak). Not kidding.. Send an update to your trouble ticket every single day...
Congratulations on your 40K subs, thanks for all of the video's for Starlink. Have a great night!
Very kind. Thank you.
I have a new adapter on the way... FYI, if you're trimming the bushes and clip the cable between the adapter and dish, It shorts out the adapter LAN port.
Wifi still works... good times!
Hey JCristina, I’m glad they got you sorted out quickly. That being said I’m also super jealous. I’m currently on day 32 (not a typo) of having no service. Tech support thinks I have a defective cord. Assuming they can keep to the shipping dates I’ve been given, I’ll be without service for about 45 days give or take a few days.
This has been an awful and unreasonable customer service experience. I loved the service when it was working and truly hope that my case of delayed support is a rare one. I appreciate your insightful videos. Keep up the good work!
Start a RUclips channel and mention Starlink and you just may get a speedy reply and expedited service. I suffer with you. Think I am going to send mine back for the refund before it is too late. Not impressed.
Starlink update,
They have now pushed my shipping date back and it will be closer to June before I receive my replacement. Original ticket was opened on March 31st. By the time I get my parts almost 2 months will have past.
Thank is 100% unexpectable. Thank you for sharing and being here, my friend!
SH!T... They have to be having shortages going on or something.. That is simply horrible.. I would write to them daily until someone over there got wind to the issue.. Might have gotten, as I say, lost in the sauce!
@@jcristina I did get in touch with them. They apologized and said they are having trouble filling their orders and they went ahead and credited me one month of service and said that they would credit me another month if needed.
My experience with Starlink support has been excellent so far. I have asked questions about roaming and their response has been very timely and to the point. I have not had hardware problems and your video provides hope they will be responsive if that happens to me. Thanks for sharing your experience.
So far so good, Dave.. Thanks for being here!
How do you even get support? Where are the support tickets? Once I hunted through FAQs and found one but its literally a maze.
As usual, love the info as to what to look for. Bad connections in an Ethernet port can drive you nuts. If you get it working right, you can always use some hot glue to hold it in place.
Absolutely. Thank you so much for your support!!!
Amazing video helped me find out my problem. I've been having the same problem as you I've contacted starlink and my replacement adapter is on its way. Amazing videos keep up the amazing work very help all around.
So glad my video helped you Shaun!!!
So here is a weird one for you. Starlink of course said I should do a Factory reboot because I was having slow speeds in the evening. Normal response. So this morning I did a Factory reset. I have my big Asus router set up with the skylink dongle, then to my ip link switch and then on to pc and Ooma telo phone system. Works great. So when I set this up the first time I bypassed the Skylink router. Worked fine. This time when I did a reboot (Factory), it wouldn't let me bypass the router. Keep saying something like unable to complete try again in a few minutes. So as it turns out I have the Skylink router in link with my Asus and they are having no trouble. Maybe the Asus switched to bridge mode, but couldn't see that it did. Starlink app says the router is connected. Who knows. runs just as it did before I rebooted. I won't know if it helped unit this evening... we will see
Keep testing. The more you test the more you figure out. Love to hear what you find!
Checked dongle today. I have green across the board on my TP link. The cable from Dongle is all green. I remembered this video you did because my speeds started getting real slow. I was lucky to get up to 50mbps down on every speed test. Although the Starlink app showed they must have reset my router during the night, because it showed 15 hours up time. Previously it was something like 6 days and something up time. So don't think it is the Dongle, but something went down hill. I normally get 50 - 150 down, even in the evenings. Won't do much good to start a ticket with Starlink, because anything in the evening that shows lower speeds they think is normal... Maybe Factory reboot tomorrow if this doesn't get better. Just gets to me how you jump into something new and promising like Starlink. Get wonderful speeds and no downtime. Then with in 1 month things go down hill. Too bad. I really liked this system and of course paid a lot of money for the hardware....... what next..?
Agree. Try the factory reboot. It’s a shame things have went down hill. I think a lot of people are in the same boat.
The fact you have a RUclips channel may have been a factor in receiving that great response. I ordered a dongle on April 19th, it changed status to “preparing shipment” and hasn’t changed since. May 3rd and still waiting and no idea if and when I will ever get mine. But make no mistake, the money was taken the day of order. Customer Service needs work at Starlink Elon! No phone support, no chat option, no updates??? Might be sending my kit back for a refund before it’s too late to do so.
Absolutely.. It's not perfect but I can tell you it's getting better.. As for having a channel.. This channel is TINY, I've never said I had a channel in the past so I doubt they know..
@@jcristina I am waiting for my system to ship which will hopefully be next month but I cannot use my system until I receive the Ethernet dongle. Like Todd I don't want wait beyond 30 days before I can even test my Starlink system. There should be an automatic option for the Ethernet adapter to ship with the system.
Joseph, I recently ordered a dongle and new wifi6 ASUS mesh network. I tested my cables when installing the network and have a network cable going from the single to the new router. The first day after installing the above network I came down one morning to watch your RUclips to find no internet to watch RUclips. The router was displaying a blue light that indicated no internet. Powered IR off and on again ant was up and running. Experienced a few outages and slow speeds (Instagram videos pause) and recently on a teams video call it dropped my meting. Another teams meeting I had my phone and the Starlink satellite page running showing signal strength and my video nearly quit as it started to digitize. My phone was running on the Starlink WiFi and had no issues.
Checked the status at each time my internet had this hiccup ant not outages reported. I don’t have a switch to indicate what it’s running but convinced it’s the dongle. Before this video I was ready to send the ASUS routers back, but now I’ll reach out to Starlink and get another dongle.
I can say for sure. But these dongles seem to be having issues. Sadly.
@@jcristina still no reply from SL. 😞
@@jcristina star link is replacing both the router and Ethernet cable. See msg below.
Thanks for reaching out and our sincerest apologies for the delay in reply.
Also, we appreciate you letting us know what you've done for troubleshooting so far, that's really helpful!
We've gone ahead and issued a replacement Ethernet Adapter order, to the shipping address on file, at no cost to you. Additionally, we have also issued a replacement router, since our troubleshooting confirmed that this may be necessary.
We have updated the shipment priority so as to ensure as little as possible delay. You will receive an email confirmation once it ships out!
We have been experiencing longer than expected delays due to high volume orders and our efforts in Ukraine, and thank you for your patience as we work to get your order out to you as soon as possible.
Return labels have been sent to the email address on file. We'd like you to return the ethernet adapter and router for our internal quality check, to understand what happened and prevent the same future problems.
Your are welcome to wait until you receive the new router and ethernet adapter, before sending back the old hardware, so as to ensure you keep receiving service while you wait.
Please don't hesitate to reach out should you need any further assistance.
I'm glad I've got the round dish with the auxiliary port built into the router.
It is helpful.. You don't have the BY-PASS feature I believe but everything else is as good if not better due to not having to use a "DONGLE" YUK!
Grate information, thank you for sharing your experience with Starlink support!
You bet! Thank you for being here!
That was MOST useful and interesting so thank you for sharing it. Sounds like Customer Service did a pretty nice job this time. Now, I wonder if I can talk you into opening the old dongle up and seeing if it's just basically a pass-through to that proprietary connector or if there is some little circuit board in there. You've probably already thought about it, knowing you, but thought I'd ask in case.
Glad it was helpful! Great idea Dale.. If time permits.. Might be fun!
Update. Starlink changed my POP to LA, California. This POP is more like 500 miles from me, where Seattle Wa was over 1000 miles. There is one closer in San Jose Ca at about 250, but so far this has improved speed quite a bit. But it is morning, I will check it this evening. My speeds were dropping in the teens in the evening. Also notice the newer space sats communicating with each other on Start link tracker, so that is progressing too. Maybe there is hope after all ..ha....have a great day Joe...
Let us all know how it goes over the next few days. Appreciate the report back, Randy.
Just set my starlink up this weekend (with ethernet adapter) on my off-grid property in Joshua Tree! Was worried as it took a while to boot and get set up (probably an hour) but even after that I was seeing about 108 down, 14 up, which is crazy good for the middle of nowhere. I expect this might improve as it actually figures out what's going on over the next however many cycles. Very happy so far but of course just getting started....
Oddly, no "bypass" option in my mobile app even when using the ethernet adapter and I looked on every screen. Weird.
Strange.. Maybe you have a generation 1 unit (ROUND DISH) and not rectangle/
@@jcristina Nope, definitely the new rectangular one and the external dongle you referred to this in this video. That said, it was giving a "red" update banner for starlink itself when I was on the land last time and it's possible with new updates it will show up!
Still waiting for my order to be released, but as always, taking notes from your videos for when my order comes.
“STARLINK expects to expand service in your area by early to mid 2022”
We are past the “early” part of 2022. Hoping “mid” means between May and June”
I hope sooner thank later for you Tony.. Thanks for be here!
I ordered a dongle march 24th after watching your videos. I will let you know how it goes if it ever arrives :) as of today its " shipment pending" May 3rd.
thank you and please share your experience!
My symptoms for bad ethernet connector, no internet and constant connect disconnect issues. Removed ethernet adapter, starlink works fine. Thanks for lan cable test/ Might change customer support title to "great" customer support, seemed like you were building to a fail.
I been having speed issues also I will check it out I even have that managed switch
Could be the dongle or just Starlink itself. Never easy to trouble shoot.
What I have found is speeds die off after say 6pm. During the day they are great, sometimes in the 200mbps range on every test. At night I can seldom get more than 20mbps. Starlink says my system is within the normal operating range. which is not true. According to Starlink us regular customers should get a range of 50 - 150mbps. So they closed my ticket. They don't care what I say or complain about. They just close the ticket and say they are done with the subject. Now this is Starlink Tech support. Their Billing department or other departments are very responsive and nice to work with. Really don't know where to go from here. So signing off for now. Thanks, Joseph...for you help on Starlink matters.
Randy
Thank you for being here and contributing. As for speeds. Yes. I do think congressional does play a big roll
Really appreciate your Star-link videos, I am in northern Alberta, Canada ordered SL for a rural property expecting many months wait, received in 2 weeks! I have tested and actually works :)
I am following your network advice and purchasing the tp-link devices in advance of building 1) metal workshop with power 1st with SL on roof 2) need wifi to unpowered cabin about 250 ft away, hoping AC1200 will work through some trees, and 3) house next year about 30-40 ft away.
Question what would you recommend to bring wi-fi from workshop into the house? Sorry for long story and thanks again!
I like a buried CAT6e cable best. If not, I would stairstep multiple EAS I have in the description, say 125ft apart outside for the best signal. Is you have line of site, 250ft will work but you will not get full speed out of the signal.. I would simply add additional EAS to the mix to keep the signal MAX..
Mine came defective unfortunately. I gonna contact them. Thanks for the info
Thank you!
I viewed one one of your videos a couple of days ago talking about how Star Link saved your bacon. You also compared it with a service with AT&T and how bad that was. You commented that even though it was really slow you still had it as an emergency backup incase something happens to Starlink. I have a suggestion for you to consider. You did not mention how much AT&Ts service costs but you might want to check out TMobile's Home 5G service. I have had this service since October 2021 and it costs $50/month. Back in October it was pretty abysmal but they have been steadily improving and lately the slowest is around 20mbs down with around 40mbs up this is around 3:30pm to around 8pm. After that it steadily picks up with a max of over 200mbs down and around 70 to 80mbs up. During the day lately it has been around 100 to 150mbs down and 50mbs up. You might want to give it a try, there are no contracts so if it doesn't work for you it will only cost you 50 bucks.
Two things...T-Mobile is horrible where I am but I could try again.. That being said, are there DATA CAPS or slowdowns at a specific amount of DATA USAGE? Thanks so much Robert!
Two things...T-Mobile is horrible where I am but I could try again.. That being said, are there DATA CAPS or slowdowns at a specific amount of DATA USAGE? Thanks so much Robert!
@@jcristina unlike their cell phone plans I have not experienced any so far. I am retired and do a lot of streaming from Prime video, RUclips and HBO Max. I was not suggesting using this as your primary connection only as your back up like what you described your usage of the AT&T service. I have seen some reviews of TMobile's 5G home internet with some describing there download speeds approaching gigabyte bps but it appears that where you live has a lot to do with it. The best speeds I have ever gotten have been the past week, there had been a few days about two weeks ago where it was barely working, when I called about it they told me that they were working on upgrades to the tower closest to my house but could not give me any kind of time table when it was going to be completed. It worked OK during the day but like clock work every evening at around 8pm it was barely working. This went on for a week, then the length of time it was unusable shortened. I am not sure if they are finished but I think so. Prior to this latest upgrade the best speeds down had been around 150mbs and that was around 12am to around 8 am with a sharp drop off in speeds occurring throughout the day where the best speeds would be between 20mbs to a more normal speed of at best 7 to 10mbs starting around 3:30pm through to around 8 or 9 at night you know when everyone was getting home from work and was using it during prime time. However this past week this peak usage time has been closest to 20 to 30mbs and down with an up speed of around 30 to 50 up. Also this past week the fastest speeds have been around 200 to 250mbs down occurring during the over night times of 11pm to around 8 or 9am with the average speeds during the day being oround 100 to 150mbs. So lately they have made significant improvements, this is the only reason I made the suggestion to give it a try. If you do try it out use the hell out of it for a month, see if it is better than anything else. See if you experience any data caps etc. It is unfortunately one of those things of where you live will determine your performance. For me it has gone from almost cutting them loose to keeping them all in just the past week of improvements. Oh one of the videos I watched the guy hacked the TMobiles gateway, he took it apart and added a couple of pigtails to enable attaching external attenans. He commented that his signal strength had improved from 3bars which is rated as good to 5 bars which is rated as excellent he mentioned the increased speeds but I can't remember what they were but do remember it was significant. He also mentioned that he was able to mod his gateway without soldering the pigtails. I might take mine apart and have a look inside, perhaps I will also add the external antenna hack to mine. On one of these videos a guy had put a comment that he had taken his gateway with him and used it in his RV, he knew that this was against the EULA but Tmobile has never complained.
Love your videos! Just curious, do you think you may have received preferential treatment because they knew who you are? Meaning, because you have a popular RUclips channel?
Honestly, I serious doubt anyone knows me as I'm very small in the scope of RUclips content creators..
Just seen your video, I had to message them to get a new router because I think there was a problem with mine (I CUT OPEN my rougher to see if I could fix it) so they actually called me and told me that there sending me a whole new starlink set (Satalite and router) for free just return old one and I told them that I cut open the other one and Lorain who I've been messaging almost everytime something went wrong she told me that usually it voids the warranty but they said just send it back with the that no matter the condition and that they told me to hold the old one till new one comes in and return the old one once it arrives and there giving me a month's free so hopefully I'll get it soon I told them this on April 28 and fed ex says it will be here on the 5th wich I've been everything a day later than fed ex I've had My starlink for 3 months with problems so hopefully everything works this time just thought I'd let you know my starlink story
I hope all will work 110% and I'm amazed they took back the cut open unit.. Extremely nice of them, for sure!!
@@jcristina right and what really got me is that and they actually called me when I called them back i get like a SpaceX voice mail
Yes, same thing is happening to me. I contacted support and they are asking me all these questions and asking for pictures of the adapter with the connected cable, which I don't understand why since that picture does not tell the story of what is going on. I can say I temporarily fixed the issue by moving the cable around trying to make it fit better in the port being that the problem is the ethernet cable is not being kept snugly fit in the port thus causing it to not connect properly. I just replied to them mentioning the issue again, and that no matter what, I am formally requesting a replacement since I really don't want this issue to come up again.
Go for you. Stay on top of them.
EXCELLENT video, today!
Would you consider doing a video on how to make our cables, like the one you made?
Actually I did... Check out the VLOG playlist and do a search for make cables.. If I find it before you I will a link..
@@jcristina thank you!!
My Starlink was blazing fast for the first 30 days, then started to decline. I've contacted customer service and explained the issue and my fix attempts. My experience has been awful. I got a cookie cutter response basically saying sorry for the delay, please rest assured someone will be in touch. 2 weeks later and still nothing. I'm glad ppl in the comments were helped. I've been ignored
SAD SAD SAD!!!! That's is not good.. I would reach out to them daily until the issue is corrected... "the squeaky wheel" as they say.
My Network adapter has done the same thing. Now I am totally out of service. I have searched everywhere to find out how to contact support with no luck. Can you provide that please? Love the show! Thank you!
You'll have to get online some other way and then log in to your Starlink account in order to contact them for support.
Simply go starlink.com and then to support... There you will be able to ask a question / send a message.
Been having 100mb for a couple months now, figured it was them in an effort to limit since it happened same time they dropped the 1tb cap. Today though no internet, reset modem, noticed I had over 100mb wifi but connection through ethernet adapter limited to 100mb. I have 2 adapters, both doing same thing!
Edit: New adapter, same 100mb...
I think mine is ok thank god but also did you know that some lucky customers are getting a chance to order a mesh router it looks just like the router you get with your v2 dish you should do a video on it also you’re right about the starlink provided router it’s blazing fast I bought an expensive gaming router like you said and it’s pretty fast but man is that starlink provided router super fast anywho thanks again I watch every video!
I am one of those luck customers. I will do a video about it soon..
Hi, I'd like to thank you for all the amazing information that you have provided all of your followers. I have noticed that in many of your Starlink videos you often mention that you reach out to Customer Service. I ordered my Starlink last month and surprisingly the unit arrived within a week. I made sure to order the mount and the Ethernet Adapter at the same time. These items, for some reason, have seemed to fall into the abyss. They billed me, my order says it preparing to ship, but there have been no updates for over a month. I want to reach out to Starlink to inquire about my order but I don't know how. I'm unable to find a customer support chat box, so could you please explain how I would inquire with Starlink about a problem. I thank you again for all your valuable time and information.
Kenny Clem
As for the Ethernet adapter, they seem to have periods where they are out of stock. I even got an E-mail from them saying that a new shipment would not be in until the end of April. I can't order one yet as they do not have service in this cell yet. So we will see how long till I finally can order. They say this month for service so just about 1 year on the wait list.
Kenny. You should be able to login to and go into support and messages and enter in a support ticket.
mine shipped way quicker then scheduled. Sadly did not fix the issue. But they are working on it.
Well that’s good at least.
good tip thank you very much. Even though i dont have starlink yet i now know of some bugs thanks to you so now i will know how to fix them . well at least therre tech support got you a new doggle very fast without any hassle, even though 2 diffrent staff members didnt know what the other was doing or telling you . hopefully they can fix ther issues and get better at it. but lets face it, lots of other companiesdont have good tech support or give you a hard time so its good that they at least Elon has good tech support for spacex . hopefully that will get better and not worse over time. Thanks again for you video's very informative and helpful, please keep them coming. God Bless you and your family J
Thank you Dave.. I also believe their service and support will only get better over time.. Consider it just came out of Beta 5 months ago, it's come a long way..
In your experiences with the ethernet cable and other testing you have done, have you ever seen that putting the Starlink router in "bypass" mode INCREASES the download speed? Some posts in reddit seem to be claiming this works.
It's not the by-pass mode but the router they are using once by-passed.. This could be the case as there are some "gamer" oriented routers that are 300-500 bucks that are really fast.
Do you plan to teardown the bad ethernet adapter and troubleshoot the issue further?
Might now be a bad idea. I’ve been getting some requests!!
Two thumbs up!
❤️
Support sucks. 4-7 days between responses, and absolutely no help. Have had Starlink for almost 2 months. Paid for the service for the first time even though this service is unusable at .08-1 mbps down and 1-3 up. When I first unboxed it and set it up on the ground I had 150 down 20-35 up with it being 65% blocked. Moved it to actual install location and only have 2% block to the east. All other areas are clear. So there must be something wrong. I know how to network and I’m tired of the useless responses from them. Also it took a month to get adapter, another few weeks to get mount and still waiting on replacement wire to make sure it’s not the issue. All parts ordered within the first week of having Starlink. I’m stuck trying to figure out what’s wrong on my own. Though getting any parts is next to impossible. I’m sure you being a RUclips star has something to do with the quick responses and fast shipments. Sucks paying for a service you can’t even use and here in Vermont we don’t have anything faster than 8 mbps down and 1 up broadband.
I will guess something happened in the move... Check the wiring first, factory reboot and all the things.. Than it may be time to get anew one as those speed on not the "norm" for unblocked skies no matter the location.. SH$t they're getting better speeds in the Ukraine!
It is now June, 2023. They are still having the same problems with the adapters. I’m on my third adapter, second router, still not keeping a connection for more than twenty minutes.
Any hot tips, Joe, for gaining access to Customer Service? I’ve pored over their website and find no entry point!
Log in. Support area and then enter a support ticket from there. I wish they had a live chat at least. Or a 800 numbers for tech support. They need to fix that sooner than later.
I call it a breakout box, those have been around a lot longer than Apple. I'm waiting for my breakout box and in the mean time have put a travel router into use receiving the Starlink signal and ethernet out to my Unifi Edge router. Works, great but I need my travel router so the dongle better come soon. It's also triple NAT but doesn't cause me issues. Network info is also missing but who cares, all that info is in Unifi software.
Fingers crossed! Also, the Double/Triple NAT is ok if you can lockdown (segment) IP provisioning. No worries!
@@jcristina I see no way to change SL DHCP or fixed IP. The interim router/wifi extender has three fixed IP's, one for the UI Edge router, one for my PC and my phone. Each are in different ranges.
thank you for posting this I just received my Ethernet adapter today from Starlink and I believe it's defective as well. Same thing very slow speeds vs. speeds over Starlink Router wi-fi. The plug fits loose in the dongle and just need to know how you contacted Starlink to obtain a replacement. Their support page doesn't have way to contact them directly. Did you email them and what is the support email address. Thanks again.
You’re very welcome.
@@jcristina How did you get in contact with customer support?
Why does your cable only have 6 wires terminated?
Northern Washington state for my hub. 1000 miles from where I am.... but seems to work
As long as your PING is between 30-40 you're good!
Checked it tonight 8pm. Depending on where the birds are in the sky I get from the 20mbps and up to sometimes 70 or 80mbps. I tried straight wireless and just cabled. All the same. So until they get more birds in the air I doubt it is going to get much better, in fact I am sure they are signing people up a lot faster than they are putting up hardware into space. Beside Elon says he is going to cut back on work force 10% and freeze hiring. So does that include Skylink or just Tesla or Space x itself. Ti me will tell.
I agree. More Satellites needed.
I received mine today and the glue came undone and the box was open I haven’t hooked it up yet hopefully everything‘s fine
Do you have to turn the power off to the router when you hook the ethernet up or just unplug the satellite line thank you
I still have the same ethernet problem after replacing the ethernet cable.. I am well frustrated about this.
Another great video. I've had bad luck so far. It's been a month and still no response from customer service about losing connection. Hopefully the 150 replacement cable will come in soon. I've also been waiting over a month but it still hasn't shipped. I feel like I've been bamboozled paying for a service that I can't even get a response back.
I placed my order for the 150' cable on Feb 25 and the current ship date is now May 5 to 12. Not a happy camper.
Sorry to hear that... Not good.. I would suggest writing them once a day going forward until it's handled... The squeaky wheel.
I bet they are having supply issues like everyone else these day...😬
You were right the squeaky wheel worked. Not only did they message me about a replacement they credited me back a month of service. They have just to much growth and trying to meet the crazy timeliness they gave themselves.
Congratulations
Thank you.
I'm going to have to look into that. I've been getting abysmal speeds off and on, and a few outages that the app did not see. Tonight I'm testing at 20mbps for example :(.
Ok in my case it may be the 250ft ethernet cable that I already partially burried :'(
Ouch... No fun.. I buried a 150ft cable and that was a pain in the back!!!!
Slightly off subject but what is the range of the Starlink WiFi ?
Depends on the wall thickness. Concrete it’s only about 20-30ft and the single turns to crap. Sheetrock with wood stud. You’ll get a few rooms in a home out of it no problem.
Are you planning on cracking open the faulty one open to see if you could diagnose/remedy the issue on your own?
When time permits.. I may just do that..
@@jcristina Heck yea! I know I would watch, and I'm sure a million other home tinkerers would as well. Thanks for your videos, super helpful info. Now I'll just go back to stalking the tracking information on my ethernet adaptor and pray to musk-gods that its not defective. Have there been any other reports of faulty DONGLES?
great video brother, I ordered the dongle for my version 2 and I can't get the router to receive internet lol so I'm stuck.. maybe I got a defective one? my starlink router connection starts going on and off once I plug the dongle and everything and it just freaks out 😂
Absolutely.. Check the connect, pull the plug out and re-insert. I'm guessing there is a connection issue into the dongle... SpaceX / Starlink really needs to QC these adapters, IMHO.
Did you got any sort of fiber at your home?
Sadly.. NONE! nor any cable either!
My starlink has been crap since day two :( I waited a few days to make sure my problem didn't fix itself and I factory reset my unit a couple times. The first two days I got great speed but then it went to crap. I've been waiting for a reply from a person at starlink for almost two weeks now. The crappy thing is Im almost positive that I know what the problem is and it's on their side. :( My dongle has been on order since the 21st of April funny thing is it's supposed to ship the 9th - 15th of May also.
Oh no! Now that sucks!!! Chalk one up for crap service there.. I would suggestion sends in a support-ticket every single day until you get a response. I have a funny feeling based on what I've been reading here that tickets are getting lost in the sauce.
Good information. Thanks.
Glad it was helpful!
Hello Joseph, are the Starlink Internet adapter (dongle) cables hot swappable or do we have to unplug/disconnect the Starlink router power cord? Please help
We you swap I would also to a Factory reset by u plunging and plugging back in 3 times I’m a row.
Where do you get your teas? Fireside??
jcristina.com/product/dark-moon-teas-fireside
What do you consider slow? The put my dongle in today and am only getting about 50/60 Mb, at its consistent so for.
Factory reset and give us 12-24hr to settle in. Then start doing some speed tests👍🏻
So maybe it takes time after they download new firmware to get back up to speed. The Starlink app picks servers in the North Washington state when you do a speed test. This morning nearly every server the app went through was giving me 180 gbps - over 200 gbps. I know it is morning and things are always better, but what is going on with Starlink? Sorry, I know you are in the same boat as the rest of us. R
:) Yes, Randy... We are all living it together... Awesome and Aggravating at the same time!
I have a bad Dongle. How do I reach Starlink to get it replaced please?
Go into the support area and enter a support ticket. They will get back hopefully sooner than later. They will replace it as they know there are problems with the cables and dongles.
I currently have a faulty Ethernet adapter and support is not replying to my request it’s been like over 24 hours
Ouch. Add a note to your ticket every
8hrs. Squeaky wheel
I ordered and paid for a spare power supply back in February and it still hasn't shipped.
ouch!
hello so i have starlink and i have no obstructions anymore but I still get a ton of drop outs but no obstructions at all we anything I can do totry to fix it I tried to buy a nighthawk router for it but it ended up making it worst because everytime the wifi drops the router would have to reboot for 1-3 minutes unlike the starlink one where it came back instantly
Stick with the Starlink router and resolve the issue with them before adding a third-party router into the mix. You may be a bad modem, cable, Ethernet adapter, etc.
I cannot seem to get either my switch or my router to recognize internet from starlink and the network dongle. I have tried 3 different routers and 2 switches and 2 dongles, nothing, any suggestions?
Sounds like there is an issue with the Starlink router itself. Guessings..
Hello jc I have the beta version of Starlink and the one day several days ago it just went out and no one is responding to me from the app and I managed to track down a phone number and all I get is no receptionist is at the desk I have been at my wits end with this can you please help
Damn!!!! Log into you account and make a trouble ticket. Support ticket. Or whatever they call them. And I would make one every 6hrs until your issue is taken care off. That’s not right. .
I have Starlink in central British Columbia. I've been quite happy with the performance. A few days ago we received a message that the location where we are using the dish is not the same as the location we registered. This is entirely untrue. The dish is at the address we registered and this is also the address the dish was delivered to. The message we received stated that they would begin charging us $30 extra per month and treat it as a roaming location or they would cut off our service if we refuse to pay. We sent a message to them immediately but are still waiting for a response. THEY got the address wrong (we are on a rural road that is nearly 200km long and they are under the impression we registered an address 150km away on the same road). We waited eight months for the dish and have only had it for two months now. I feel this will not go well. Is there not a phone number to call? Any suggestions on how to proceed?
I’m sure when they look up the records they will fix it. I would send a message once a day until it it resolved. “The squeaky wheel”
Hi. How do you contact Starlink directly? Thanks, Joe
Only thought Support Tickets.. Sadly.
Do you know a link or email address to contact the Starlink folks directly? I did not see one on the support page of the site.
There is none. They only have a support ticketing system right now.
@@jcristina So is there a page where you do the ticket? As I did not see that on the website or do you do that on the IOS app?
Starlink changed my POP. was running in the 200 mbps during the date. Can't get to 20 mbps tonight. So nothing changed..
Ouch!!!!! That’s not good.
My dish is the model where the cable is directly hooked into the dish and cannot be removed, and then it comes into the house and to the Starlink big black box router, then it goes to the modem which does have a 2nd port, i wonder if am I going to need this same thing do you think? I definitely get those outages all the time. The Tp link switch is a good price so I should test this too.
I love the managed switch for data shaping .. This way I can say who gets the lion's share of the
data at any given time.. As for the router you have.. I believe you have a Gen 1.. That router does not need a "dongle" or Ethernet adapter as it has a port on the back!
@@jcristina yes it does have a port that goes direct into the modem. I did have zero frames dropped last night playing a game for 12 minutes straight that is a new record for Starlink so maybe they are slowly improving i hope.
I have never set up my starlink direct into the pc before, i only use the wireless. There are no videos showing how to set that up that I can find. Is it easy? Do I just plug it in and my pc should detect it? Do I route an ethernet cable from the 2nd port on the back of the modem to my pc? I just got a new pc, I was on a laptop for the last year.
@@jcristina I came back to this video to find the name of that hardware again, and ordered this switch just now. my app also miraculously reset itself back to the updated firmware. I think the new firmware in the app may be glitchy when you switch from split band to single band. I hope this gives me a bit more stability but I know I can't guarantee that.
Hi I watched your video on contacting Starlink to replace your Ethernet Adadptor. I ordered the starling system and while trying to thread the cable through the wall I damaged the cable. Went into Starlink and ordered 2 cable. They are so slow shipping anything out. How can I contact Starlink to get my cable higher on the shipping priority.
I think the "slowness" is due to short supply and not actually slow due to not being able to ship the product out in a timely manner. That being said, I could be wrong and I would reach out through their MESSAGES (ticketing support) system to see if there is an ETA on your replacement unit.
I have the gen 1 starlink. I just got it up The other day having very slow speeds.I got hold of starlink tech support. They told me to do a hard reboot then go to settings Toggle the separate the 2.4GHz and 5GHz Network switch and hit save. I am not text Savage should I try this. If you can help me I would appreciate it thanks
The reason they told you to do this is to separate the 2.4Ghz and the 5Ghz as the 5Ghz is much faster.. They will tell you to connect to the 5Ghz connection and report back.. This allows you to determine which band you connect to instead of allowing Starlink to choose...
@@jcristinaLove you channel i’ve learned a lot about Starlink.Thank so much.again🇨🇦
i have a similar problem with my starlink v1 sometimes when i close and open my computer my ethernet port is negociating 100 mbps instead of 1000. i have to unplug and plug back the ethernet cable. My computer is connected directly to the aux port of the starlink router.
That's a bad "going bad" wire in the Cable most likely.. I would switch it out to see if that fixes the problem.. If not, then it's the computer or SL port, sadly.
Mine doesn’t work. I don’t get it.
What components are shipped with Gen 2 Starlink? I've heard you mention replacing their router so I presume the router and modem are separate boxes? Or is the modem embedded in the antenna (since the dongle has a direct connect to the antenna)? Is there a block diagram somewhere?
It comes with the dish, a cable (I can’t remember the length), the router/modem and a power cable.
@@ShawnHinck So the router/modem is a single box.
@@SMButler correct
There’s also a base that the dish sits on as well, looks like an X
Dish, Router, 75ft or 100ft cable. The modem I do believe is in the dish, don't quote me...
yea no shit, empathy can only go so far for starlink helping Ukrain, god bless the work they are doing, but why havent they built another team to address customer support to help clueless idiots like myself, or walk thru something to solve and move on instead building animosity towards an incredible service
Be so much easier if Starlink would simply give us access to advanced router settings. Id at least like the ability to set up a guest network and time limits.
Agree.
Hello to everyone! I’m dealing a problem with my computer. It’s says Ethernet cables doesn’t has a valid ip configuration. I tried everything i saw but nothing worked
I see Starlink portability just launched, $25/mo. extra.
Monday I’ll dive in and Tuesday mesh networks I think.
My non-existent connection after a week determined mine was defective… still waiting after a week to hear back from them.
See if you can REPLY to a previously service ticket / message.. That might work for you!!
@@jcristina I replied to the ticket I started, if they don’t respond this week I’ll probably start a new one. I found a wireless extender/bridge to hook my switch in to though so my pc in the basement can get on the 5g network again.
@@jcristina just a heads up, I sent you a message in instgram. If you’re interested in looking at a second adaptor I’d be happy to send mine