My restaurant is a reservationonly restaurant, everytime I have to confirm all of the information from the guest 1 day before. Once ,a guest came wif her frd, and she suddenly told me that her frd is a Veggan + gluten free . I have to explain to them we can serve nth to her frd because even we want to, those markets are closed. So we can only suggested them to a restaurant which serve vegan menu and help them to book a table immediately. After,we told them that we really wish to serve them again and if them come next time I will give them a veggan wine.
Sometimes it's quite so difficult for me to handle customer complaints. I am so glad for your tips because it can help a lot. The best line i really like the most is.... you have to identify your guest. Because all of them have different characters. We have to know when to listen and when to talk. We have to listen them first. I would like also to blog my own experience a manager maybe one of this days. You can check also my channel to get some tips. Please check also my RUclips channel. Don't forget to click the notification bell so that you will notify if i uploaded a lot of videos.
You didn't get the solutions, Xolo? There 3 parts of this video but if you don't want to watch videos you can always go to the waiter training course and learn from the lesson about complaints... Anyway, good luck to you with the angry guests!
Great information... I tend to freeze and my mind goes blank sometimes when a customer complains so if anyone else deals with that also can you tell me how you deal with it? :)
There are people like you in every job. It is hard because this is mental. The good thing is that you already know, what is your problem and now you can work on it. I am not a specialist in this field but Jim Kwik is a great guy who can teach you a lot. FInd him on RUclips and see if he has some videos about this subject. Good luck!
@@TheWaitersAcademy awh thank you so much for getting back to me and I will make sure to go check them out :) Thank you for your videos they have really helped me a lot
If you already have a few initial responses on hand it might break the mental blank. Even if it’s the phrase, “oh, I’m sorry to hear that..” Even repeating back what they said can appear as though you are listening, while also maybe easing them slightly, and buying you time to think of how to respond. For me, often I will literally say in my head, “stay calm, take a deep breath.” It can be difficult, but it might get easier over time.
i have bad experience when got a complain for the guest about food is too salty. i don't care about the advice a guest given. i just living a guest and saying to the cheff when a food is too salty and i forgot for asking apologize its first time when i work in a restoran
Hi Nuril, it is normal not to know and do everything right when you are new waiter. Make sure that you learn every day more and more about the job and it will pay off. Good luck.
So who wants to share their experience abut the last time someone complaint in the restaurant and you had to handle it?
Great advice. Learned some new ways of handling problems as well, and that was my strongest trait as server/server supervisor.
Thanks a lot!
This is good one more video and you are the master of our class , sir you are so knowlage able
Thanks my man!
Thank you its helpful for me
Welcome Mamun! Thank for being here!
Thank You, Tennessee.
Done learning sir.Thank you
THANK YOU MAN FOR YOUR COMPLIANT REVIEW SHARING! A LOT OF USEFUL SUFF YOU BRING UP
My restaurant is a reservationonly restaurant, everytime I have to confirm all of the information from the guest 1 day before.
Once ,a guest came wif her frd, and she suddenly told me that her frd is a Veggan + gluten free .
I have to explain to them we can serve nth to her frd because even we want to, those markets are closed.
So we can only suggested them to a restaurant which serve vegan menu and help them to book a table immediately. After,we told them that we really wish to serve them again and if them come next time I will give them a veggan wine.
Well done Alejandro! Sounds like a very nice place to work for! Maybe we visit next year Argentina and you will help us reserve a table there :)
Hello can u please explain me about veggan and gluten free?!
@@TheWaitersAcademy sir need please explain me about veggan and gluten free
@@yurianing8496 check here:
www.vegan.com/what/
www.mayoclinic.org/healthy-lifestyle/nutrition-and-healthy-eating/in-depth/gluten-free-diet/art-20048530
Thanks for the tips !! Really valuable
You are welcome! Best of luck
Sometimes it's quite so difficult for me to handle customer complaints. I am so glad for your tips because it can help a lot. The best line i really like the most is.... you have to identify your guest. Because all of them have different characters. We have to know when to listen and when to talk. We have to listen them first.
I would like also to blog my own experience a manager maybe one of this days. You can check also my channel to get some tips. Please check also my RUclips channel. Don't forget to click the notification bell so that you will notify if i uploaded a lot of videos.
Good information, thanks sir so that I'll do my best 🙏🙏
I love your videos so much sir. Keep up the good work
Thnaks Lelly!
I like ur style man, where are you from i gotta visit there!
Thank, Avery! I learned the business in Vegas, but now I live in Europe...Austria!
Sir can you make a vedio on getting a job on cruise ship
I will! I have done many videos where I am talking about cruise job but now I am going to make a whole video on this topic!
@@TheWaitersAcademy thank you sir
you’re a great trainor! nice content! subscribed! 👌
I love u sir thank u for that
Much appreciated Mohamed! Thanks for being here!
I just went for an interview today
Wish me luck
Lol
Best of luck! Hope you crush it!
Comment nous pouvons prende le pourvoir
Already we are facing these scenario in my restaurant. I thought your gonna give me the solutions to handle the scenario really wasted my time 😂
You didn't get the solutions, Xolo? There 3 parts of this video but if you don't want to watch videos you can always go to the waiter training course and learn from the lesson about complaints...
Anyway, good luck to you with the angry guests!
yes
😀
Great information... I tend to freeze and my mind goes blank sometimes when a customer complains so if anyone else deals with that also can you tell me how you deal with it? :)
There are people like you in every job. It is hard because this is mental. The good thing is that you already know, what is your problem and now you can work on it. I am not a specialist in this field but Jim Kwik is a great guy who can teach you a lot. FInd him on RUclips and see if he has some videos about this subject. Good luck!
@@TheWaitersAcademy awh thank you so much for getting back to me and I will make sure to go check them out :)
Thank you for your videos they have really helped me a lot
@@edeloleary2093 Best of luck, Edel!
If you already have a few initial responses on hand it might break the mental blank. Even if it’s the phrase, “oh, I’m sorry to hear that..” Even repeating back what they said can appear as though you are listening, while also maybe easing them slightly, and buying you time to think of how to respond. For me, often I will literally say in my head, “stay calm, take a deep breath.” It can be difficult, but it might get easier over time.
Nice sir
Thanks Bilal!
I just subscribed thanks 🙏🏽
Thanks Skits
Tnank you sir
You are welcome Star Flash
i have bad experience when got a complain for the guest about food is too salty. i don't care about the advice a guest given. i just living a guest and saying to the cheff when a food is too salty and i forgot for asking apologize
its first time when i work in a restoran
Hi Nuril, it is normal not to know and do everything right when you are new waiter. Make sure that you learn every day more and more about the job and it will pay off. Good luck.
🎉
Yep I’m that child who had two of them haunted home parties Mr. call
tough, but just forget about it and move on! The show must go on!
Mr. Call I’m that child who had two haunted home parties.
🙄
Great video! Hooe my RUclips videos can be as insightful as yours
Thanks Cynthia, best of luck with your channel!