Five Simple, But Powerful Steps To Seating Guests
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- Опубликовано: 27 сен 2021
- The greeter is one of the most important people in your restaurant. They are the "first face" your guests see when they walk in and the first voice guests hear when they call. Greeters are in the first row of the front lines of your restaurant.
Seating guests is a pivotal touchpoint in the restaurant experience. It's where first impressions are made, and dining expectations are set. Implement these five simple, but powerful steps to ensure that your customers feel special, encounter genuine hospitality, and know they made the right dining choice.
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Literally just got hired for a hostess position TODAY, this is gold!
make sure to communicate with servers! if they need you to put a wait on seating, tell them to let you know!
How it's going? I waiting for a call if im gonna be working as a hostess it's good?
@@Gachilyn it’s alright, you help out everyone in the front of house and determine where to seat people. make sure to look nice and be very friendly/social with customers
Hi! Hows everything going for you? Got any tips for the rest of us waiting on our positions?
HEYY fellow hosttttt
Notes for myself:
1. Get the party count. “How many guests will there be in your party?” or (if alone) “Will anyone be joining you?”
2. Match the guest’s pace while leading them to the table.
3. Once you arrive at their table, move out of their way and gesture to it with an open hand while facing them. (Say “Here’s your seat!” not “Is this seat okay?”) Once they’ve gotten comfortable, you can then pass out their menu. *Be present.* They are the top priority, even if you’re needed up front.
4. Have an exit sentence. (ex. “Thank you for joining us. Your server, [blank], will be right with you!”)
Great info. You would be surprised how often this is overlooked. Much appreciated.
When a guest says just one, I’ve always said that’s just enough.
So refreshing! Even the best hosts can benefit from this video!
I 👍🏾 agree
AWESOME tips !! & picking where to sit only when its not busy..
thank you, i really needed this!!
Great information I just applied at a local restaurant as a hostess.
love to learn more thank you
Thank you!
Excellent.
Thank you for ur sharing video learning tip
Great thank
thanks :)
excellent video
Very good excellent
Good 👍
Thx
thank youuu
As a frequent solo diner, I've been 'teaching' hosts for years about saying, "Just one?" when i respond to the question, "How many?" It's just rude. I've often asked, "How many do i need to be for you not to disrespect me as soon as i walk in the door?" Or, "I'm not 'just' anything." Why is this so hard for hosts to get?
When they ask that question it’s because they’re doing their job and need to know where to seat you. Not because they’re disrespecting you. Sounds to me like you’re the one who’s rude. As a 16 year old hostess, someone like you can ruin an entire shift.
@@seaturttllesss6893 I'm a host/Maitre d' myself. I'm paid to make guests feel welcome as they walk in the door to tender their custom. There's no excuse to address a guest as 'just' anything. 'One?' will do just fine. I don't think you get the point I'm making, which makes me wonder how you've been doing as a host all these years.
@@bearlh40 I haven’t. Like I said I’m 16, and as a new hostess who is still learning, someone treating me like that would ruin my shift.
@@seaturttllesss6893Sorry, misunderstood. I wish you luck, and hopefully you've learned a good lesson today the easy way.
@@bearlh40 thanks. I guess I’ll try to be more insightful?
Hi I'm new.Subscriber
Thank u
When I walk the guest to their table I look over either out the window or to the center of the restaurant so I can see them in my peripheral without making it look obvious I’m looking at them
Do hosts also serve food and buss tables isn't that what the bussers and server's are for. I thought hosts are only strictly in the front
Also what if you never dealt with transactions
Thinking of applying to hostess. I really don't want to but need work experience. Obviously I know no job is easy but they make this look like it is but it seems stressful too
And having to memorize tables omg. I do have a good memory but still afraid i will mess up
❤🎉 0:00
If there is a door to the patio, does the hostess hold the door or walk in front? I find that after the guests exit, they stand there awkwardly because they don't know where to go next while I'm holding the door open.
My opinion- hold the door. it’s not awkward, they’re just waiting for you. That’s normal.
If they have the staff for it,1 should be on the door at all times. I multi-task and transform instantaneously from greeter to host when I see the guests getting ready to enter or exit.
If you are British you might want to adjust the speed up to x1.25
NO SOUP FOR YOU!
Lol