QANTAS FALLING APART?! - My Horrible Economy Class Experience Singapore to Melbourne!
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- Опубликовано: 3 авг 2024
- I've had great flights with Qantas, BUT this Airbus A330 from Singapore to Melbourne was a big disappointment.
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03:00 (US-EST), 09:00 (CET), 12:30 (India), 15:00 (Thailand), 18:00 (AEST)
FLIGHT INFORMATION
Airline: Qantas
Aircraft: Airbus A330-200
Registration: VH-EBN
Flight Time: 8 Hours
Seat: 31K
From: Changi International Airport
To: Melbourne International Airport
Join me on this Trip Report with Qantas Economy Class (QF) on their Airbus A330. This flight video also covers Changi Airport.
The flight between Sydney and Bangkok was a truly sad experience!
I started my experience at Changi International Airport, in Singapore. After arriving with my connecting flight from Helsinki, I visited the great Qantas Business Lounge.
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The Qantas Economy on board the A330-200 offers a worn seat and small legroom.
Qantas food and drinks are included in the ticket. But on this flight the food experience was sad.
Do you have any questions about the flight or the video? Let me know in the comments and thanks for watching!
00:00 Intro
00:40 Changi Terminal 1
00:56 Qantas lounge Changi
03:52 To the gate
04:12 Gate
04:30 Boarding Qantas A330
04:52 Qantas Business Class cabin
05:10 Qantas A330 seatmap
04:35 Qantas Economy Class seat tour
06:05 Pushback
06:15 Qantas security video
06:29 Taxing and takeoff
07:58 First meal
08:28 Qantas IFE
08:45 Qantas lavatory
09:20 Subscribe and like
09:41 Qantas Australia
09:57 Qantas breakfast
10:10 Qantas Wi-Fi
10:24 Qantas economy cabin
10:43 Approaching Melbourne
11:04 Landing Melbourne
11:35 MEL airport
11:58 Conclusion
12:11 More Episodes
COPYRIGHT DISCLAIMERS: Images/clips used in this video that are not my own have been used solely for comment, news reporting, and teaching as agreed to under the "fair use" agreement provided by Section 107 of the Copyright Act 1976. All rights belong to their respective owners and no copyright infringement is intended. I do not take any credit for their work and all credits go to them. Clips/images of my own used in the video may not be used without obtaining my proper permission.
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You actually are quite lucky you got one of Qantas’ international configured a330s, recently they about half the time they used domestically configured a330s in the Melbourne to Singapore flights which have no seat back entertainment screens…
Sounds horrendous! Thanks for your input and sharing!
surely that's a joke...but unsurprising nonetheless
@@chris_flies_business unfortunately it’s not.. a couple days ago VH-EBJ flew the route, VH-EBJ is a domestic configured a330… definitely unsurprising given Qantas’ current state of affairs.
That is a shocker of a meal service for SIN MEL. I used to fly it for work frequently with Qantas and up until 2022, when I last flew it with them, meals were pretty good. Brekky was hot, and dinner was decent even for economy. How disappointing that it's come down to just a pastry. I've been flying it with Singapore Airlines since then and meal service is still very good. Qantas really has gone down the shitter.
Indeed. A sad experience. Thanks for your input and for watching!
I think for overnight flights they have cut right back on the food, it's all about getting the passengers to sleep 😂😂😂. I'm doing Sydney to Auckland on Qantas next week , I shall see what the food service is like 😅
The music you chose especially in the qantas lounge just really added to the viewing experience! Immersed! So cool. Glad I found your channel. Looking forward to the next vids! 😎
I highly appreciate that! Input like this makes me keep working and producing more episodes. Thanks a lot!
Im impressed you had a captain that actually made PA announcements. Usually they say nothing
😅 Thanks for watching!
On this route, there are Singapore Airlines, Emirates, Turkish, all with 5 star service. Avoid Qantas at all costs 👌
Thanks for watching!
That’s such an unacceptable main meal! And to think you can fly Emirates cheaper too and get a good value for your money with the meals provided. Qantas needs to really lift their game!
Agree!
Will be taking this flight next week, thanks for sharing!
I hope you’ll have a good experience. Thanks for watching!
Enjoyed your vlog! Unfortunately, the previous CEO of Qantas, cut back costs, especially catering, so I am embarrassed by my national airline! There's a nickname for Qantas "Quick And Nasty Terrible Air Service"! Hopefully the new CEO will bring back this once great airline to what it once was!
Let’s hope so! 🤞 Thanks for watching.
Informative. Cheers.
Thanks Anders. 🙏🏻
QANTAS Was My First Wide Body Air Craft Experience London -Melbourne On B747-400 1998 Then Was QANTAS Good.Great Video And Info
Thanks for watching! I’ve had good experiences as well with Qantas. But this was sadly really bad.
Amazing video bro
Thanks for watching!
Great video! I appreciate there not being any voiceover commentary throughout the video!
Thanks! Appreciate it.
Qantas has sadly been an embarrassment for many years now. I've been lucky enough to even fly First a couple of times from SIN to Australia and the food hasn't been much better than yours.
Thanks for sharing! I’ve had both good and bad experiences with Qantas. Hopefully they will be more even in the future.
As an Australian, two things - you don't fly QF unless you have to, and set your expectations to zero.
Thanks for watching!
That’s really sad for an airline that was once considered one of the best in the World. 😮
Yep - Alan Joyce killed it whilst taking tens of millions of dollars in annual bonuses.
What a sad decline due to one nasty little man.
The food was like this over decade ago. I remember we go something similar from Tokyo to Sydney
100% , if travelling between Singapore and Australia, there are better options , one being Singapore Airlines. I live in Perth ....I could do the 1 only daily flight between Perth and Singapore on a 20 yo outdated A330 OR choose 1 of the 4 X daily Singapore Airlines flights on either a 787-10 or A350. Better service on SQ too.
Interesting review.
That breakfast looked fine - but, on a long-haul, I'm always wanting a cooked meal.
I think the breakfast would’ve been ok if following a decent first meal. Not enough on a long haul flight.
Thanks for watching!
Thank for sharing the video. Hopefully Qantas can place an A380 on this route. Sydney is served by 3 x A380's x 2 Singapore and 1 x Qantas. But will be replaced by the Boeing 787-9 & 10 once Boeing gets there act together. 🤩
I agree. It would make a huge improvement. Thanks for your input!
Good points you make. Qantas seems to be penny pinching in many areas plus their fleet seems pretty old. One inexpensive change they could make is to ditch the terrible headphones & use earbuds like United and Air New Zealand have in economy. In my opinion the sound quality is way better with the earbuds.
Good point! Thanks for watching.
I recently flew with Qantas from Melbourne to Hong Kong in a A330.I was looking forward to this flight as it would be the first I have flown with Qantas since the pandemic and all the negative publicity Qantas has received lately. I was seated about half way in the plane in 34A. The first meal service the options were chicken or beef. I wanted the chicken but they had run out by the time they got to me. (I was half way in the plane). The beef was inedible, gristle and fat, the vegetables were just okay. The second service was a repeat on the first, they had run out of my choice by the time they got to me and I was offered beef again, it was stir fly and was so tough I couldn't eat it.
I was really hoping Qantas would be getting better but alas it was not to be. My return journey from Seoul was marginally better. the service was just okay, not much engagement and certainly not the Qantas I have experience in the past.
Hears hoping Qantas can get their mojo again as it is the flag carrier of Australia it would be my preferred choice,
Thanks for your input!
Thank you for sharing this. Eight hours. No food with protein or vegetables. This is the airline that promotes well-being in the air! Best avoided.
I agree. Sadly. But I also must be transparent and inform that I’ve had really good flights with QF as well.
Thanks for watching!
Travel experience tv 🎉 good vlog
SIN-MEL with Singapore Airlines last year in Business, only one meal served after take-off (about 2230 IIRC) and no breakfast. I think this route is classed mid haul by a lot of airlines with a slightly pared back service. Return flight from SYD was 2 meals
That’s totally fine and understandable. But I would expect the meal served to be of an acceptable standard. On this flight it wasn’t.
If you watch my videos, I’m in general positive to most experiences, but when I have a bad experience I think it’s important to inform. Otherwise all would be meaningless. 😄
I flew SIN-SYD on SQ last year, in business. Flight departed 1am. They offer Dinner or Breakfast. I had lobster for dinner but was still offered croissant for breakfast.
We used to do a double meal service in Y both hots and the seat pitch wasn’t great but not as bad as current. It’s sad as a retired FA of 33 years that when you mention you worked for QF the response is always negative. I was once proud of my employer now it’s safer to not mention you worked for them. Sad.
Thanks for your input. Always interesting to get the crew perspective 🙏🏻
Minor quips ! hardly a flight to forget. I understand your disappointments though.
I used to fly QF a lot... And frankly, they're not worth the money. Ironically, QF lounges are excellent overseas. Their Aussie lounges are absolutely shit (with the exception of the international First lounges at SYD and MEL).
Food inflight is sad because in 2014 they changed it to this sorry one container set up which they've stubbornly stuck to till now. It's so embarrassing that this is Australia's best airline.
I have heaps of QF points, and I use it to redeem flights on partner airlines. I'd never ever fly QF internationally because they're very expensive from Australia, and really the bottom pile of crap.
Appreciate your input, and thanks for watching!
Wow - what a disappointment. I did this flight many years ago. Most recently 6 months ago trans-tasman was a really good offering on the Qantas 737.
Last month I did long haul on China Eastern, the offering on those flights was a lot better than what I saw on your review.
Thanks for sharing and watching!
I just flew this flight myself on the 30th. Can very much relate with your experience with Qantas on this route. Very underwhelming, IFE is very outdated I feel and not that interactive on the live map. Food was horrible. Luckily I managed to sleep for about 4.5hours of the flight. The rest rooms were clean but stunk ( I was the first to use after take off ). Definitely won’t be flying with qantas again in a hurry. Last time I flew with them was Melbourne to USA in the late 2000’s and that experience was very different!
Thanks for your input and watching!
honestly i dont blame you for saying you had a bad experience. since covid they have been on a downward trajectory however, under the new ceo, hopefully they are starting to slowly improve. but to think you where only served that small pastry for dinner is atrocious. all of my experiences with qantas have been rather good lately and im flying them to new york soon, in the end i think its just a case of poor food service and an aging product, as the 330s are getting quite old now. however they have 787-9,-10s, a321xlrs and a350s on the way which is a plus along with the installation of wifi on international flights (domestic already have it and its quite fast). But an amazing video, so i just subscribed, keep up the good work
Thanks for great info. Appreciated. I am looking forward to try out their newer products in the future. Hopefully sooner than later!
Qantas would respond that Sin Melb is regional not long haul. Being over night they maximise sleep time assuming people had dinner in the lounge. There should be a hot option at breakfast. Qantas relies on brand loyalty and huge frequent flyer members to capture customers.
I did the same Qantas flight in economy in January, and share your opinion.
Sorry to hear that. Thanks for watching!
A few observations and questions after watching this vid. I didn't see any bad service being provided - maybe your talking about "what" they served you as opposed to bad service being provided by the employees. Also not sure what you expected by your seat selection when it comes to having or not having extra legroom. Many A330's are configured like that (in my experience). Old worn down plane from 2010.? They don't just turn over planes like that - maybe your right and maybe you just got an older plane by chance. WI-FI can sometimes also be a hit and miss too. In the end yes agree that food for a long haul was a 2 out of 5.
When I do a review of a flight I compare with my expectations based on my flights with other (int this case legacy) airlines on similar routes. And regarding this flight the food, the seat, the legroom and also the service standard was below expected standard. It’s not that I am on a crusade against QF. If you watch other QF videos on my channel, I have appreciated earlier flights.
Thanks for watching.
Flew BC Qantas Singapore to Perth in March. Slop they served for dinner was a disgrace at over $2000 one way. Not to mention it took 3hrs to dinner service. Having just got off Emirates BC from Munich via Dubai a few hours earlier Qantas could certainly learn heaps from Emirates. But i suppose its still better than the 737's Qantas insist on flying coast to coast. One BC flight didnt even have tablets for entertainment.Shame as i use to love flying Qantas. Even after they left us stranded in Japan as covid hit and had to fork out for new flights and find our on way home.
Singapore to Melbourne is not a long-haul service. It's a regional service, between probably the two most expensive countries in the region. You were also on a red-eye flight. If I'd been you, I would have been very happy with the in-flight service, and especially with the breakfast, which looked very tasty. Maybe you should fly, and pay for, business class next time.
Widebody over 7 hrs. Definitely longhaul. I fly a lot of business class as well, but prefer to review different cabins.
Thank you for watching.
Most airlines want Australians to fly with them. Qantas just expects them to fly with them. I was a long term Qantas gold frequent flyer who flew only business class with them both on domestic and international flights. Not great. The most expensive flights. Awful partner airlines. Overcrowded lounges. Indifferent service. Constantly devaluing their frequent flyer program. I flew into Singapore in October 2011 to find chaos. QF management had shut down the airline to punish workers for asking for better working conditions and pay. Passengers were also punished with no help at all. I was stranded there for a week. All means of communication with the airline were shut down. Fortunately their competition offered a status match. I've been a very happy traveler with them and their wonderful partner airlines ever since. Just don't throw money at companies that don't deserve it.
The cabin sure looks outdated on this A330 :(
I'm pretty surprised that they didn't offer a hot meal for breakfast
1. You've said the seats were cramped, but were they uncomfortable in any other way? How tall are you? I'm in the 180s cm range and many modern seats are clearly made for shorter people.
2. Did you have any luggage problems? I've heard some horror stories.
Thanks
Hi!
I am 181 and felt it was hard to find a good position. If I fly Qantas again, I will probably pay for extra legroom.
No problems regarding luggage. Wish you a good flight!
The economy on Qantas A330-300 is much newer and much better. The -200 economy is exactly like the 737-800 economy same screen and seat.
I agree regarding the 777-300. Have done a review of SYD-BKK on my channel, and that experience was a contrast to this one.
@@travelexperiencetv9916 Qantas don't operate the 777.
Pull the other one mate if you think that was a horrible experience.
You flew on the safest airline in the world in economy on the night flight from Singapore. You received two satisfactory meals. You arrived safely on time.
If you want more then put your hand deeper in your pocket and book a business class seat.
Ah... Cue the QF safest airline apologist spiel. They're crap in BOTH economy and business.
Thanks for watching. Landing in time and a safe ride is not what makes a flight good. It’s basic demand. I am flying a lot, with many different airlines. All over the world. In all four cabin classes. And sadly this was among the most sad economy experiences I’ve had.
Thanks for watching.
@@travelexperiencetv9916 As Magnus point out, there is competion in the sky, and consistency and benchmark quality are important. Videos like this will help travellers make smart decisions🙂.
@@ryansofly Cue the outraged foodies and all those afflicted with tall poppy syndrome expecting to receive a 3 Michelin Star meal onboard an economy overnight flight. Qantas has nothing to apologise for in giving safety their highest priority and charging a premium for it.
Being safest =/= Being good.
I flew QF from Singapore-Sydney after flying with EK and Aegian in Europe and all I can say it was disappointing everything from service to comfort avoid QF unless you have to.
6hour 45 min is hardly a long haul flight so you need to lower your food expectations. A snack before bed and a light breakfast a few hours later is more then enough
So by your logic, Singapore Airlines must be flying a longer route in order to offer hot meals?
@Nathan, I don’t agree. I often fly routes about this length with different airlines, and must say this is by far the worst experience I’ve had.
Do you have to pay for using the lounge?
No, not if you’re flying business or economy with status. Don’t know if possible to pay in at SIN.
That first "meal service" seems like a joke... If Qantas claim to be a full service carrier, yet they offer that, and then quite a small breakfast meal... then there's something wrong with them. Other full service airlines such as Singapore, Emirates, Qatar etc... serve full portion meals, triple to what Qantas offers. Qantas definitely do not live up to their slogan as you said. Anymore, at least.
In regards to the flight, I am under the impression you haven’t quite done your research at all, and it shows.
For starters, the seat is a relatively standard pitch/width for a regional internationally configured aircraft, albeit yes they are a little worn as they are a bit of a work horse for the company.
The snack provided after departure, is because the service is regarded as a ‘supper refreshment’ designed to maximise sleep potential as apposed to a regular meal service as you said, like you had on your DAY flight from Sydney to Bangkok.
The breakfast service is actually quite a decent offering for an economy service so I think you have your expectations a bit high in that regard, I see nothing wrong with a continental breakfast with a variety of drinks.
The wifi system has not been enabled on the international fleet as of yet and is planned for late 2024, this is due to limitations with the wifi provider.
Interesting you didn’t mention anything in regard to the crew onboard which is a significant factor on most flights, and a common talking point by more professional flight review channels, less the hard product that you seemed to focus on.
Overall I think some research in regard to the offerings on this flight by using the app, would have provided more clarity as to what the onboard experience will consist of.
Thanks for your input. Always appreciated.
I do 100 plus flights per year in all 4 cabins. My review is based on what I expect of a flight related to my general experience on other flights in the same segment. Not based on certain conditions I need to research to know about.
The same way I have had good experiences with QF and published on the channel, at this time I publish what I think was a bad experience. And if you read comments I the thread it doesn’t seem I’m the only one with this experience.
Again, thanks for your input and watching. I appreciate a constructive discussion.
Agree 100% some research prior to the flight would have helped set expectations and encouraged him to book on another airline out of Singapore like SQ where the price would be comparable but everything else significantly better.
I hold QF points and use them on partner airlines because of the very issues this video highlighted.
That breakfast service definitely is not decent compared to other competitors in the market. Check out reviews of SQ and EK on that same route and you will see they provide noticeably more food.
@@chris_flies_business I would say the post defending every aspect of the service offering is coming from someone very closely associated with Qantas. There is no defending serving a pastry out of Singapore.
Spoken like a true QF fanboy
I always thouht that only the Dutch liked to complain about everything but this also sems the case on the other side of the world. You booked an evening flight in ECONOMY, you payedan ECONOMY price and then complain about the the food? Did you really expect that people in economy class didn't have dinner prior the flight? Even in Business class you will nog get a ful three course dinner on night flights. And if WI-FI does not work this does not make the flight horrible. Maybe you should grow up and become more realistic.
Let’s agree to disagree. Thanks for watching!
is it because they do a sleeper cell services during your flight...?
Possible. But still underwhelming.
I’m an Australian, and must say I would only fly QANTAS if I was desperate.
Appreciate you watching!
Im going from SG to Melbourne 2 days later! Dont ruin my experience please!
I really DO NOT know if its a A330 or not tho
But I know my airline is Qantas
Wish you a good flight, hopefully better than mine 😅
As an Aussie, I’m
Not surprised! Qantas is a joke! You often pay more & get less! I only fly them if I have no option! The service you get depends on the aircraft you fly on.
Can't you narrate your posts as some do have reading issues you did talk at the beginning of this post
Thanks for watching! Appriciate your input. I did narrate before, and I understand that the format appeals to some. The problem for me is that it’s quite time consuming. And when not doing RUclips full time it’s hard to take the time. Hopefully the channel grows and I can spend even more time on producing.
Thanks for your support!
Nice video, keep up the good Work
Appriciate your support! Thanks for watching.
The food on offer didn't look good. Looks like a Jetstar meal. Way better meals on Vietnam airlines in economy
Never tried Vietnam, are they good? I’m thinking of reviewing the airline in the coming year.
@@travelexperiencetv9916 Going back to Vietnam in 2 weeks looking forward to flying with them again
Did not look to bad to me , then most look better compared to US airlines
Hi Qantas People
I have email Qantas with no reply - poor service
What a pity the managemnet can't think outside the square
Here on service that no one is doing and that is Queenstown and Christchurch to Adelaide a city of a over a million people with no service to the south Island of New Zealand'with a population of over a million people
A service which would have no competition
Come on Qantas get your act together!!!!!
Thanks for watching.
That´s not true, that´s all to eat on a six hours flight?? That´s really pour. Heading next time with singapore airlines - could be just better
I definitely prefer SQ. But on this trip the schedule and price was in favour for QF.
Thanks for watching!
I don’t really see what you have to complain about here? Everything looks fine?
And if you did your research, you would know Qantas does not offer wifi service until later this year, and then it’s only while over Australia. Sorry, this video gets a dislike from me.
Hardly evidence of the airline falling apart. Did it not occur to you that most people don’t want a full meal on what is basically a supper time flight?
And, 14 year old aeroplane “falling apart”? Do you know that some of Singapore Airlines’ aircraft are over 20 years old?
Pretty ridiculous review and shows pretty much a lack of understanding about airlines and travel and I travel a LOT.
If you travel a lot you should be aware that this is far below the service you get on most legacy airlines. And my opinion regarding this is not unique, read the comments below.
Thanks for watching!
Emirates lounge is better....
I enjoy Emirates lounges, but not possible to use on this one as OW FF.
Whinging about flying economy... lol
Indeed. I fly a lot in all cabins, and this is by far the worst eco experience the last couple of years.
Wow. Complaining enough??
And um.. a 6 hr 40 min flight AIN’T long haul mate… that’s nothing😂😂
I think what he wants is 1st class service and quality in economy…
Nope. He wants a fair economy service, which this wasn’t.