For anyone who had no luck after trying this…..I found another solution from someone else’s video. You have to enter the master code, let the light blink orange three times, push the top Schlage button once, then the number 7. It changes the main settings so that this isn’t allowed anymore. It fixed it for me!
I lost my programming code so I had to take apart the lock to retrieve the code from the plate on the key pad. After working on it for over an hour and watching two different videos, still not able to reinstall the lock. Five minutes into your video you had identified the problem, I corrected it and I now I not only have the programming code but a fully functioning keyless lock!!! THANK YOU !!!!!
Fantastic video!! You saved my installation. Thank you! My daughter came home 2 days after I installed the new Schlage Camelot Electronic Keypad, and she said when she hit the Schlage button to illuminate the keys, it unlocked. When she told me, I almost didn't believe her thinking that wasn't even possible. I then found your video and had it fixed in minutes. Very fortunate folks like you make these videos to help guys like me. Cheers! ☕
Thank you SO much! Not only did this save me so much money but KEPT ME SAFE! To know how unsecure I have been for the last few months is terrifying...THANK YOU!!!!!
Both my boyfriend and my dad installed this lock on different occasions and could not figure it out. I followed your instructions and now it works perfectly! Thank you!
Thank you. I’ve had so many issues with these locks but have them on all my doors. I’ve taken them apart and fixed them many times but this saves me some frustration this last time!
Totally agree with what has been said. I have been obsessed to figure this out. I wasted so much time., prior to your video. You are so helpful. I really appreciate it.
This kind of fixed my issue. It had the same symptoms as you described, but when I took it apart the cam was in the correct vertical position. I ended up unplugging the battery and re-plugging it in and it fixed the issue of the Schlage button unlocking the door. Weird. But this video helped me to troubleshoot the issue. I'm guessing the contacts on the battery just weren't all the way in or something. Not sure. BUT, I'll be replacing the battery today to make sure this isn't an issue moving forward. Thanks for the video!
Dang realized mine was working like this today and searched and found your video - thanks much, only 2 years of negative security on my front door! I rarely use it so never noticed, checked the other 3 I own and all where correct!
Thank you for such easy to follow instructions. I just learned anyone could have walked into my home for the last 2 weeks😮. I knew I would find my answer on RUclips👏🏽👏🏽👏🏽
Thanks for the video, we definitely installed the lock correctly the first time but this saved us from buying a new lock (its been working for almost a year and then developed this problem). I think the cam gets loose after a while of the door shutting and jiggling the lock. This is the second schlag we've had this happen to unfortunately, and after a long time of it working properly.
Thank you! I just fixed 2 of these locks I had installed incorrectly but are now working because of your awesome video. So easy. I can't say thank you enough for being so easy to learn from. 👏😊
Thank you, thank you, thank you! I never saw the install instructions because I had already hooked up one before and I lucked out. But, the proper instructions were on the back of the dead bolt when I took it apart to make this fix. Thank you so much.
After two years not knowing my door unlocked without code,sleeping so comfortable with my door lock backwards i got it fix thanks to you sir,thank you very much, my wife said it was scary having it like that,thanks again
I bought three of these, and two of the locks functioned well for 3 years. Just a month beyond the guarantee the third gave up, with a siimilar problem to what you are describing. The failure -- the disconnect of the front knob did not occur, presenting the problem you are describing. The bolt in and the tab face down did not free the bar that goes up and down inside the lock. Further, after three years (with fresh battery), the internal J shaped mechanism appears stuck in the up position, meaning the front knob will always be engaged. My gripe: Maintenance should not require a triple dismantling of the lock to reach the mechanism. In your video, you showed phiips screws to hold the flat plate to the front assembly. On our locks the inner plate is held with torx screws, and the fifth screw had the head sheared, so the lock cannot be dismantled without damage. The lock was installed onto a basement door, that faces west. Location, Montreal, Canada. After 2.5years, facing the sun,m the film plastic over the buttons split. exposing the lettering to direct sunlight. This lock was underused. About twice a day for five days per week (person left for work, returned from work) and only for 6 months per year. that is really about 600 open/closes max. Yes, I like the concept, but not the mechanical design, I think that Schlage has to do better. We need an optional shroud to protect the buttons from the 8hrs/day direct sunlight, and Schlage needs to have a policy of fast exchange/replacement of the plasticised keypad and the locking mechanism. We cannot leave the home unprotected. A motorized lock in our situation is not practical as when the batteries fail, there is no way to get into the premises to retrieve the keys. What I would like is a lock that provides fast easy cylinder replacement with easy physical key replacement. The cylinder should allow for master key and end-user key.
Thank you so much for this, I never would have figured this out in a million years on my own, I loved the deadbolt but was getting ready to get rid of it because it just unlocked instantly with the push of a button
Excellent Video, thank you. I have a different problem on this lock where after entering the code, the lock has a hard time engaging (as if the lock is stripped). Is there a video on this? Thank you.
I had to replace one, you entered the code and you would get the green light but it would not unlock. Had it for several years, replaced with another haven't had any issues. I would recommend that people that change codes often use the #6 option rather than the #2. The #6 deletes all the user codes entered.
Our lock had the same problem but with a different cause: As our cam was already in the correct position, we disassembled the lock (by taking off the colored plate) and found that one end of the leaf spring was installed incorrectly at the factory. This caused the contacts to be always "on", regardless of the position of the cam. Once the spring was back in its proper place, the lock worked as intended.
I’ve been messing with this lock for a week. Everything was installed correctly no matter how I put it. It’s still unlocked by pushing the button. I’ve been doing remodeling work for 20 years and I’m baffled.
My lock worked for years and I live on a quiet street and can audibly hear the engagement. I have installed a handful of these locks and never had a problem. I have also used the Schlage button to light the key pad for about 4 months of the year every night for years at least once a night and it never energized when pressed. That is until now. I am not a person who misses things like that. I no longer trust this lock or line of locks at all. Edit: The issue is intermittent. It did it a few more times and then it stopped. Without dissecting it, I can only surmise the cam position sensor is beginning to fail. It behaves as if the lock is retracted when in fact it’s extended, and then it doesn’t...
Mine was doing this and was installed correctly. I just needed a new battery. I installed a new battery and it seems to take a few minutes to go back to normal functioning. It bothers me somewhat that a weak battery would cause this behavior. I would expect the appropriate response would be to stop unlocking. That might not be so great if you only had one way in.
Very helpful thank you for the video. I now feel stupid for not catching that in the instructions. I said to myself its right otherwise bolts wouldn't fit well little did i not see. That the dead bolt needs to be retracted. Again thank you
Help! My lock was working fine for two years. Now as of late, I’m encountering the problem you tried to fix in the video. Can it still be installed incorrectly if it was working fine for two years?
Mine has had this problem too. I opened it up and found I had installed it correctly. I replaced the battery and it seems to be working fine now. Do you know if a bad battery could cause the same problem?
Thanks for the video, Robert! Any insight as to why this exact issue would be happening when the lock is installed correctly, as you described? To clarify, the lock is installed with the deadbolt retracted and the cam arrow pointed down, however, I'm still able to unlock the door from the outside with just the Schlage button.
I think I may have fixed it. I believe our Lock & Leave feature was malfunctioning for some reason. My steps for success below: 1. Factory reset the lock with your "How to Reset a Schlage Electronic Deadbolt BE365" video (ruclips.net/video/lAsLBmbDrRQ/видео.html). This engaged all factory settings, to include enabling the Lock & Leave feature by default. At this point, I was still able to lock and unlock the door from the outside with just the Schlage button and without entering user codes. 2. I then used the steps provided by Schlage in my user manual to disable the Lock & Leave feature (will include steps below). 3. With the Lock & Leave feature now disabled, I ensured my deadbolt was in a retracted position with the cam arrow pointed down/in a vertical position, as described in this video, then re-enabled the Lock & Leave feature. I confirmed I was then only able to unlock the deadbolt from the outside with a user code, and could utilize the Schlage button to lock the deadbolt. I also confirmed the Schlage button alone would not allow the deadbolt to be unlocked. HOW TO ENABLE/DISABLE LOCK & LEAVE FUNCTION ON SCHLAGE BE365: 1. Enter your Programming Code (six numbers). Wait for the SCHLAGE button to blink orange 3 times and beep 3 times. 2. Press the SCHLAGE button. The keypad will turn blue. 3. Press 7. The SCHLAGE button will blink green 1 time and beep 1 time to indicate the Lock & Leave function has been successfully changed.
Help, Robert! After getting the BE365 to work correctly with all I did above, I'm now back to a state where the SCHLAGE button will both lock and unlock the deadbolt when Lock & Leave is enabled. When Lock & Leave is disabled, I'm unable to lock the deadbolt with the SCHLAGE button when leaving (as expected with the feature disabled), but I'm still able to unlock the deadbolt with the SCHLAGE button and no user code. I'm at a total loss. My results seem to be totally inconsistent.
If the lock is installed correctly as I describe in the video, I'm at a bit of a loss as well. Call Schlage's customer support. They should be able to get you taken care of. (888) 805-9837
@@carolineevail thx for this breakdown. I was having the same issue as you and tried your steps to fix it and it worked. Thx for replying to yourself with the solution.
For those of you who say that this fix didn't work and you had to disable the Schlage button via the programming mode 7 option, let me share my experience. TLDR; One of the screws may be in the way of the cam's rotation. I was very careful to install it correctly, and it was installed correctly. I had the same issue as described in the video. I also found it odd that the bolt did not stick out very far, but just wrote it off as the way it is. I double checked my installation after watching this video and I had, in fact, installed it correctly. Looking at it again, the cam that closes the limit switch on mine was not able to rotate to disengage the switch when locking because of one of the screw heads. I had to take one of the screws out to allow the cam to rotate fully. I don't know how I ended up with the wrong screws, but the screws I have do not recess in the holes like the ones at 3:07. Once I removed that screw the cam was able to fully rotate. The bolt was also able to fully extend as well, which alleviated my prior concern about the short bolt.
![[FIXED] Schlage Keypad Deadbolt Not Working in Cold Weather](/img/1.gif)
Like everyone else here, I just want to say THANK YOU for this video. A fix that took 5 minutes saved me from buying a whole new lock.
Glad I could help.
Yea, this video was CLUTCH to fix our LA air BNB and rest easy.
For anyone who had no luck after trying this…..I found another solution from someone else’s video. You have to enter the master code, let the light blink orange three times, push the top Schlage button once, then the number 7. It changes the main settings so that this isn’t allowed anymore. It fixed it for me!
Thanks you fixed my issue. Was stressing out cause I installed correctly.
Well it partially worked, the Schlage button doesn’t do anything now, so I have to lock and unlock using code
Thanks you! Its now fixed!
This worked. Had to suffer through chatty Cathy's bs to find real answer here. Ty
Thank you so much!
I lost my programming code so I had to take apart the lock to retrieve the code from the plate on the key pad. After working on it for over an hour and watching two different videos, still not able to reinstall the lock. Five minutes into your video you had identified the problem, I corrected it and I now I not only have the programming code but a fully functioning keyless lock!!! THANK YOU !!!!!
You're welcome.
Fantastic video!! You saved my installation. Thank you!
My daughter came home 2 days after I installed the new Schlage Camelot Electronic Keypad, and she said when she hit the Schlage button to illuminate the keys, it unlocked. When she told me, I almost didn't believe her thinking that wasn't even possible. I then found your video and had it fixed in minutes. Very fortunate folks like you make these videos to help guys like me. Cheers! ☕
Glad it helped!
Thank you SO much! Not only did this save me so much money but KEPT ME SAFE! To know how unsecure I have been for the last few months is terrifying...THANK YOU!!!!!
Glad it helped!
My thoughts exactly!! Thank you, Because I was just about to take it back.
Both my boyfriend and my dad installed this lock on different occasions and could not figure it out. I followed your instructions and now it works perfectly! Thank you!
You're welcome!
I can't believe it took me YEARS to finally realize that my lock had been incorrectly installed too. Thanks so much for the help!
You're not alone!
They need to have your video on their website. I fixed this at 12 am in 5 minutes.
You saved me from getting a new lock
Thanks for watching! If you'd like to help contribute to our future videos, just hit the thank you button underneath this video. 👍
Saved me sending a strongly worded Email to Schlage!!! THANK YOU! I totally botched my install and it was insecure for 2 years!!
Thank you! This was driving me crazy. Another video said to install with deadbolt extended. Once I followed your instructions, the problem was solved.
You're welcome!
Thank you. I’ve had so many issues with these locks but have them on all my doors. I’ve taken them apart and fixed them many times but this saves me some frustration this last time!
Thank you so much!! I fixed it just as you showed how to do. I did not have to buy a whole new lock!
Glad it helped!
Thank you for posting this! Very easy and clearly explained. Saved me a ton of time trying to figure it out myself.
Glad it helped.
Totally agree with what has been said. I have been obsessed to figure this out. I wasted so much time., prior to your video. You are so helpful. I really appreciate it.
Glad it helped!
This kind of fixed my issue. It had the same symptoms as you described, but when I took it apart the cam was in the correct vertical position. I ended up unplugging the battery and re-plugging it in and it fixed the issue of the Schlage button unlocking the door. Weird. But this video helped me to troubleshoot the issue. I'm guessing the contacts on the battery just weren't all the way in or something. Not sure. BUT, I'll be replacing the battery today to make sure this isn't an issue moving forward. Thanks for the video!
Worked perfectly, man knows his business!!!!! Thanks!!!!
Thank you!
Dang realized mine was working like this today and searched and found your video - thanks much, only 2 years of negative security on my front door! I rarely use it so never noticed, checked the other 3 I own and all where correct!
Thank you for such easy to follow instructions. I just learned anyone could have walked into my home for the last 2 weeks😮. I knew I would find my answer on RUclips👏🏽👏🏽👏🏽
You are so welcome!
Great instructional video... much appreciated. I had the Cam installed wrong like everyone else, 2 minute fix and now it's working fine.
Glad it helped
Thanks for the video, we definitely installed the lock correctly the first time but this saved us from buying a new lock (its been working for almost a year and then developed this problem). I think the cam gets loose after a while of the door shutting and jiggling the lock. This is the second schlag we've had this happen to unfortunately, and after a long time of it working properly.
Thank you! I just fixed 2 of these locks I had installed incorrectly but are now working because of your awesome video. So easy. I can't say thank you enough for being so easy to learn from. 👏😊
Awesome. Glad it helped!
Thank you for the video. Without your video, I would never fix the problems. Thanks again.
No problem 👍
Thanks! Helped me fix this error which was leaving my work office, valuable equipment, and work-truck keys unprotected.
Glad it helped!!!
Thank you, thank you, thank you! I never saw the install instructions because I had already hooked up one before and I lucked out. But, the proper instructions were on the back of the dead bolt when I took it apart to make this fix. Thank you so much.
Thanks so much, stumbled on this by accident after this had been on my house for months. Can't believe i did that. Your video was fantastic!
After two years not knowing my door unlocked without code,sleeping so comfortable with my door lock backwards i got it fix thanks to you sir,thank you very much, my wife said it was scary having it like that,thanks again
Thanks for sharing! And thanks for watching!
Fixed my lock following this video. This is why I love the internet.
I bought three of these, and two of the locks functioned well for 3 years. Just a month beyond the guarantee the third gave up, with a siimilar problem to what you are describing.
The failure -- the disconnect of the front knob did not occur, presenting the problem you are describing. The bolt in and the tab face down did not free the bar that goes up and down inside the lock.
Further, after three years (with fresh battery), the internal J shaped mechanism appears stuck in the up position, meaning the front knob will always be engaged.
My gripe: Maintenance should not require a triple dismantling of the lock to reach the mechanism. In your video, you showed phiips screws to hold the flat plate to the front assembly. On our locks the inner plate is held with torx screws, and the fifth screw had the head sheared, so the lock cannot be dismantled without damage.
The lock was installed onto a basement door, that faces west. Location, Montreal, Canada.
After 2.5years, facing the sun,m the film plastic over the buttons split. exposing the lettering to direct sunlight.
This lock was underused. About twice a day for five days per week (person left for work, returned from work) and only for 6 months per year. that is really about 600 open/closes max.
Yes, I like the concept, but not the mechanical design, I think that Schlage has to do better.
We need an optional shroud to protect the buttons from the 8hrs/day direct sunlight, and Schlage needs to have a policy of fast exchange/replacement of the plasticised keypad and the locking mechanism. We cannot leave the home unprotected.
A motorized lock in our situation is not practical as when the batteries fail, there is no way to get into the premises to retrieve the keys.
What I would like is a lock that provides fast easy cylinder replacement with easy physical key replacement. The cylinder should allow for master key and end-user key.
Thank you. Mine was installed incorrectly and after watching the video, I was able to fix it in under ten minutes
Glad it helped
Adding to the praise below - great video, simple and clear instructions that solved a problem fast! Thank you.
Glad it helped!
thank you! very simple fix - I thought I had to buy a new lock. I love the schlage
You're welcome. Thanks for watching.
Thank you so much for this, I never would have figured this out in a million years on my own, I loved the deadbolt but was getting ready to get rid of it because it just unlocked instantly with the push of a button
Glad it helped!
It's not always installed incorrectly. Sometimes you have to DISABLE SINGLE BUTTON UNLOCK FEATURE. On BE365 enter prog code + schlage button + 7
Thank you for this video. Like everyone here, my lock was installed incorrectly. Works like a charm now.
You're welcome!
Our landlord tried to charge us $100 saying that we broke the lock. Thanks to your video, I was able to get it fixed in less than 5 minutes.
Excellent!
Just found your video and fixed my very frustrating problem. THANK YOU!
Glad it helped!
Excellent Video, thank you. I have a different problem on this lock where after entering the code, the lock has a hard time engaging (as if the lock is stripped). Is there a video on this? Thank you.
Not sure on that one.
Thank you. Safe to say I would have never solved this on my own.
Thank you so much for this video. I pointed the arrow down with the bolt retracted and fixed. 😁
Thanks a ton! Took 5 minutes and saved my roommates and I a lot of stress.
Glad it helped!
Thank you so much,very easy instructions. I'm not mechanical or instructions on paper incline but very easy to do. Thanks again😊
Amazing video. Thank you so much for posting. I was able to fix my issue in less than 10 minutes between watching and then doing!
Awesome video. Super easy to follow and fixed the problem!
Glad it helped!
Spot on. Simple fix. Thank you!
You're welcome!
Dude! You helped me out immensely! Much appreciated!
Glad I could help!
Awesome. Fixed. Thank you!
Clear and to the point.
Glad it helped!
I got to the 3 minute mark and stopped to fix my lock. Not sure what you talked about for the rest of it. But Thanks
Learned today that the previous owners installed the lock wrong. Been living here for a little while now.
You're a lifesaver, THANK YOU SO MUCH!!!!!!!!!!!!!!!!!
Glad it helped!
This is amazing, thank you so much for posting.
Very Helpful, thanks for the tip!
Thank you! I almost threw away my deadbolt!
Thank you for this! Was able to fix our lock!
Awesome. Thanks for watching.
I had to replace one, you entered the code and you would get the green light but it would not unlock. Had it for several years, replaced with another haven't had any issues. I would recommend that people that change codes often use the #6 option rather than the #2. The #6 deletes all the user codes entered.
Clear and concise!
I just used this to fix my lock.. thank you :)
Thank you so much for making this video.
My pleasure!
Thank you so much!! I was looking for this fix.
super helpful ... thx ... saved me a locksmith service call
Glad it helped. Thanks for watching.
thanks .. this helped me out ... thanks to LAURA ( 2 comments below) as well.
Thank you! Did even realize I did that
Worked like a charm, thank you!
Glad I could help.
Thanks so much! This fixed my issue.
Perfect fix!
Thank you, I fixed my Lock to operate correctly
Glad I could help
Thanks! Worked perfectly.
awesome was able to solve my problem, thanks a million!
good job men !!! Good video !!
This fixed my issue, thanks!
Our lock had the same problem but with a different cause: As our cam was already in the correct position, we disassembled the lock (by taking off the colored plate) and found that one end of the leaf spring was installed incorrectly at the factory. This caused the contacts to be always "on", regardless of the position of the cam. Once the spring was back in its proper place, the lock worked as intended.
Good to know!
@@LocksmithRecommended how can I reposition the spring? I have tried all the fixes on RUclips and nothing works.
I’ve been messing with this lock for a week. Everything was installed correctly no matter how I put it. It’s still unlocked by pushing the button. I’ve been doing remodeling work for 20 years and I’m baffled.
Thank you, just saved me from buying a new one. Great product by the way.
Glad I could help!
Thank you sir . Very helpfull
Awesome video. You saved me a lot of headaches. Lol. Thanks.
Great to hear!
Worked perfectly to fix my lock.
👍🏻
Thank you. Huge help
Thank you for the video, much appreciated
Glad it was helpful!
My lock worked for years and I live on a quiet street and can audibly hear the engagement. I have installed a handful of these locks and never had a problem. I have also used the Schlage button to light the key pad for about 4 months of the year every night for years at least once a night and it never energized when pressed. That is until now. I am not a person who misses things like that.
I no longer trust this lock or line of locks at all.
Edit: The issue is intermittent. It did it a few more times and then it stopped. Without dissecting it, I can only surmise the cam position sensor is beginning to fail. It behaves as if the lock is retracted when in fact it’s extended, and then it doesn’t...
Schlage: what a genius feature! ANYONE can go into a house as a feature. Why the heck would I even need to buy a lock then??!!
Thank you...resolved my issue
I found this video, I did put it together wrong. thanks so much for posting! I guess the lock "improvement" didn't work for me, lol
Glad it helped
Thank you,best tutorial
You're welcome!
Mine was doing this and was installed correctly. I just needed a new battery. I installed a new battery and it seems to take a few minutes to go back to normal functioning. It bothers me somewhat that a weak battery would cause this behavior. I would expect the appropriate response would be to stop unlocking. That might not be so great if you only had one way in.
I've never seen that.
This video helped big time, i follow the instructions and was able to fix the problem, thank you
You're welcome.
What do you think is the problem if my lock. The code works but the deadbolt lock doesn’t appears to move to either side.
Could be any number of things. Lock might have failed. Trash legs customer support. They're great.
Thank you for this Video. Helped me fix the problem. 👍. Have a Great Day!
You're welcome!
Very helpful thank you for the video. I now feel stupid for not catching that in the instructions. I said to myself its right otherwise bolts wouldn't fit well little did i not see. That the dead bolt needs to be retracted. Again thank you
Glad it worked out for you. Thanks for watching.
Help! My lock was working fine for two years. Now as of late, I’m encountering the problem you tried to fix in the video. Can it still be installed incorrectly if it was working fine for two years?
Gotta be something else if was working👍
This worked great thank you
You're welcome!
Mine has had this problem too. I opened it up and found I had installed it correctly. I replaced the battery and it seems to be working fine now. Do you know if a bad battery could cause the same problem?
I haven't heard of that, but I'll keep it in mind when I run across another one. Thanks for watching.
Good video. Thank you.
Glad you liked it!
Had the exact same issue. And it was a simple fix thanks to your video. Thanks!
Glad it helped
Thanks for the video, Robert! Any insight as to why this exact issue would be happening when the lock is installed correctly, as you described? To clarify, the lock is installed with the deadbolt retracted and the cam arrow pointed down, however, I'm still able to unlock the door from the outside with just the Schlage button.
I think I may have fixed it. I believe our Lock & Leave feature was malfunctioning for some reason. My steps for success below:
1. Factory reset the lock with your "How to Reset a Schlage Electronic Deadbolt BE365" video (ruclips.net/video/lAsLBmbDrRQ/видео.html). This engaged all factory settings, to include enabling the Lock & Leave feature by default. At this point, I was still able to lock and unlock the door from the outside with just the Schlage button and without entering user codes.
2. I then used the steps provided by Schlage in my user manual to disable the Lock & Leave feature (will include steps below).
3. With the Lock & Leave feature now disabled, I ensured my deadbolt was in a retracted position with the cam arrow pointed down/in a vertical position, as described in this video, then re-enabled the Lock & Leave feature. I confirmed I was then only able to unlock the deadbolt from the outside with a user code, and could utilize the Schlage button to lock the deadbolt. I also confirmed the Schlage button alone would not allow the deadbolt to be unlocked.
HOW TO ENABLE/DISABLE LOCK & LEAVE FUNCTION ON SCHLAGE BE365:
1. Enter your Programming Code (six numbers). Wait for the SCHLAGE button to blink orange 3 times and beep 3 times.
2. Press the SCHLAGE button. The keypad will turn blue.
3. Press 7. The SCHLAGE button will blink green 1 time and beep 1 time to indicate the Lock & Leave function has been successfully changed.
Help, Robert! After getting the BE365 to work correctly with all I did above, I'm now back to a state where the SCHLAGE button will both lock and unlock the deadbolt when Lock & Leave is enabled. When Lock & Leave is disabled, I'm unable to lock the deadbolt with the SCHLAGE button when leaving (as expected with the feature disabled), but I'm still able to unlock the deadbolt with the SCHLAGE button and no user code. I'm at a total loss. My results seem to be totally inconsistent.
If the lock is installed correctly as I describe in the video, I'm at a bit of a loss as well. Call Schlage's customer support. They should be able to get you taken care of. (888) 805-9837
@@carolineevail thx for this breakdown. I was having the same issue as you and tried your steps to fix it and it worked. Thx for replying to yourself with the solution.
@@carolineevail what if you don't have the programming code? I'm having this same problem.
Thank you for this video.
Glad it was helpful!
@@LocksmithRecommended Very much so.
Thanks! This worked!
You're welcome!
bravo... great video, thank you!
Our pleasure!
Excellent thanks!
You're welcome!
Top work. Thanks
Glad it helped
Thanks a bunch. I was trying to call Schlage to tell them I got a defective lock.
Very helpful
Glad it helped
For those of you who say that this fix didn't work and you had to disable the Schlage button via the programming mode 7 option, let me share my experience.
TLDR; One of the screws may be in the way of the cam's rotation.
I was very careful to install it correctly, and it was installed correctly. I had the same issue as described in the video. I also found it odd that the bolt did not stick out very far, but just wrote it off as the way it is. I double checked my installation after watching this video and I had, in fact, installed it correctly.
Looking at it again, the cam that closes the limit switch on mine was not able to rotate to disengage the switch when locking because of one of the screw heads. I had to take one of the screws out to allow the cam to rotate fully. I don't know how I ended up with the wrong screws, but the screws I have do not recess in the holes like the ones at 3:07. Once I removed that screw the cam was able to fully rotate. The bolt was also able to fully extend as well, which alleviated my prior concern about the short bolt.