Thanks a Million! Had the exact same issue and fixed my keypad in about 10 minutes using the same method. Hopefully the springs last a few more stretchy years.
@@burn31 Yes. If you insert the key and make a 1/4 turn of the lock tumbler you can then press in the tumbler to engage the mechanism to manually unlock the deadbolt. I am sorry if I messed up the names of any technical pieces of a lock.
@@burn31 Yes, BUT...You must keep pushing as you turn the key until it engages more (that's what Dan means when he mentions 1/4 turn. It might take much more than a 1/4 turn but once the key is actually all the way in, it will work.)
The stretchiness shouldn't come into play. It's functioning as a rotating coil so when the solenoid spins the little nub on the plastic piece rotates and draws the plastic piece up or down. I fixed three now. The spring is always bunched up. The piece that sets into the coil is a little different on each one. I don't know if a coil needs to be soft to function right. It's probably sensitive to heat and cold cycles which might be the cause of it gradually tightening up. I would think a more rigid coil would work just as fine and not be prone to this cold weather fault.
We ended up exchanging this model for the slimmer version ruclips.net/user/postUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.
What astounds me the most (even more than how Schlage seems to have no clue or willingness to acknowledge this widespread & major problem) is how on earth you figured it out. Unbelievable. Thanks so much, man. Bloody brilliant.
I couldn't get it to work.... works first time but then it's over spinning on release pushing it too far down so that subsequent times it comes up it won't come up far enough
Yeah, I'm surprised they haven't redesigned it to be more reliable, especially since this problem costs them money since anyone with one of these locks can return it for a free replacement whenever it stops working. We've had them replace ours a few times now.
@@videosuperhero100 I suspect that might mean the pin got reinstalled too far up the spring or something. I tested mine several times before reassembling anything and it went back and forth (seemingly correctly) maybe a couple dozen times. Now I'll let it get fully cold again in the outside air and re-test, but I'm thinking it should be ok now.
I wonder how the metal locking pin & it's spring positioning affects the solenoid and coil. He put it back together with the pin pointing mostly to the right when it would put more downward force by having the pin facing downward. That should make it easier for the solenoid to release the lock. I would just make a mark so I could tell which way the inner pin was positioned during future reassembly for other reasons. I also just realized after reopening it that having the locking pin positioned near it's left or right edge of its range that it's banging against the stop when the solenoid is trying to slide the plastic piece up or down which could add an inaccuracy over time since it's range is being limited in one direction or the other.
This video was awesome. Every time the temperature dipped below 50°F I would get locked out of my house for 30 to 45 minutes because the lock mechanism wouldn’t engage. You provided clear, step-by-step instructions that made it very simple for me to fix the problem without having to call the landlord. Thank you so much.
maybe because by fixing it yourself you just voided the warranty. I just got off the phone with schlage and thats what they told me. Mine keeps doing this so I called to get a replacement and they said no dice.
Perfect video. Repositioning the plastic “thingy” onto the spring was the ticket. I saw another video where the pin fell off. Not my issue. I can also see where a weak battery combined with this spring issue can seem similar. In some cases a new battery might prolong doing this procedure. After a few years I’m guessing everyone will have to do this. Imagine how many people either live with a non functioning lock or got frustrated and threw the lock set out. Schlage should send you a royalty. Thanks boss.
While you have it apart. Stretch the spring out to make the gaps bigger. This ensures when the pin swivels it actually makes the travel of the pin longer which ensures full range of motion when engaged. I had to do this as my pin would not fully engage once colder than minus 20 here in canada! I think the extreme cold actually makes the spring shrink or coil in and then I wasnt getting the pin to fully engage into the cog
Yes heat causes metal to expand cold contract however that being said stretching could potentially make it thinner more apt for breakage. Or over time stretch out to thin...
@@red2965 Even cold, I've had several coils immediately pop back into full length when raising the tab out. But I imagine I might have a different result in -20 weather. Probably safer to take the coil out and let it warm up indoors.
Gonna try this. I followed this video and it worked for a few minutes, but the motor doesn't have over-run stopping, so eventually, the spring just coils itself too short again. Will try stretching the spring in addition.
Thanks for posting this video. The BIG PITA about this issue is that it occurs when it's at the most inconvenient time. Freezing cold outside. At your front door. When you never take that key with you because the code has always worked before. That said, we will use the key until it warms up (in a day or so) and then perform this maintenance fix.
Woohoo, I fixed it! It took me over an hour, and it's the first thing like this I've ever done, but your video was the best one on here. Your explanations were clear and the quality of the video made it possible to see every step very cleary. It's the one I watched that convinced me it was worth borrowing the torc bits from my neighbor and giving it a try - especially since it saved at least $150 if we'd paid a locksmith do it. He was going to charge $100 just to come over! Thank you very much for the time and effort you put into making this very helpful video. It's a great service. From a 76 yr old Geezer Girl
This is brilliant! I was afraid I would be replacing the whole lock, but now it seems to be functioning again. Appreciate that you shared what you learned.
@@mikes6884 not really,was just on gold for 36min till they picked up,mine stopped working after 3 yrs,and they did send a new one...but this time no help from Schlage...said buy a new one
Thanks for putting this video out there for us! It's good to know going into a little project like this where all the springs and potential problems are lurking and your video makes it all pretty clear!
I bought this and within 12 hrs mine was doing the exact same thing. I did exactly what he did in the video and it now works. You're a life saver. Thanks for the video and info.
You Sir, deserve a medal. Mine started malfunctioning just before the 3rd year mark. Shlage wants me pay round trip shipping (currently about $50 at the slowest/cheapest rate), can't tell me how long they will have it and won't guarantee it's covered. I might even have to pay for parts and labor (can't quote how much that could be either) if they determine it's not covered. In the mean time, I'd have to buy and install another deadbolt while it's out for service. I don't see the point in even offering a warranty. I made a mold of the plastic carriage that rides up the spring, cast it in brass, put an eyelet on the end of the actuator that replaces the spring and indexes on the tab of the new brass carriage, then finally lubed with graphite powder. That is how Shlage should have engineered it in the first place. That plastic tab on the plastic carriage is a failure point and I think the spring being so thin is subject to change tension when the temperature fluctuates.
I was dubious but had very little choice so took this to the workbench followed your video to the letter and now it works perfectly. My lock is less than one year old and I have four of them. Another one is starting to exhibit the same symptoms so I’m sure I’ll be getting to do this twice. Thank you for taking the time to put this together
Really appreciate this video start to finish! You did a great job explaining each step. You went slow enough that I didn’t get lost like other RUclips how-tos. Gonna try this. It’s a 50 degree day and drizzling here in San Diego and our lock is doing this very thing. Though even the key isn’t working with it. It makes it skip as well. Five stars for calmly explaining. My only critique is have your wife, kid or friend hold your camera to catch the extra details. But seriously still give you five stars! Thanks so much!
This was a huge help - thank you! I have the Schlage camelot keypad deadbolt that doesn’t have a key. It is 3 years old and was having the same problem especially after a lot of rain or humidity even though the keypad is behind a storm door so it never got wet. The disassembly of my unit is slightly different, but the mechanics and solution were identical. I stretched the spring before reinserting the plastic mechanism part. Works great now.
Your solve for me was that the spring is engaged by tab in the channel of sliding grey plastic piece about half way, not fully compressed as I at first mistakenly thought. Thanks for your fine contribution to the mass of y-t fix it videos.
-25 C in Canada and our lock had been giving us troubles for awhile, to the point we couldn’t lock it without a key, which is inconvenient when your keys are in the vehicle warming it up. Very thankful for this video, worked like a charm - Appreciate it
Thank you, thank you! I've been fighting this problem for about five years. I figured it was because of cold weather and changing viscosity of the lubricant used during manufacture. Because of the partial engagement of the pin or pawl over that period, the six-pointed gear was wearing away at the edges. to allow the "J" shaped black plastic part to push the pin further into the gear, I used a utility knife with a new blade to shave some material off the top, flat part of the J and the top of that piece where the flat and curved part of the J meet, next to the spring housing. It made a noticeable difference in the how deep the pin/pawl could be pushed up. I don't use the key bypass function, so I was not concerned about the bypass cam wearing through the top, flat part of the J. seems to be working very well. Thanks again.
This worked! Thanks so much for sharing!! To everyone trying this, be sure to keep your thumb on the screw/spring like he says. Otherwise it comes flying off and you can’t find it. If that happens, clip a spring from a pen to size and that will suffice as a replacement.
Thanks so much for the video! I have 3 of these at my house --all about 5 years old and every single one has gotten really flaky since it got cold this year. You just saved me 300 bucks in replacing them!
Yaaaay! This worked like a charm! You saved me the hassle of shopping for a new lock/handle set, repainting my door, blah blah blah. Thank you SO much for making this video.
I watched three videos about this but ended up watching yours twice to take me through fixing my lock. Thanks for making this. Mine is only 4 months old though. But I live in a cold area.
I figured this out yesterday, before seeing this video. I saw a video that said the little spring loaded pin that slides into the gear can come out of place, so I took it apart and found the pin was in place. I hooked up the battery and found it wasn't moving enough to position the pin correctly. I assumed the spring needed to be compressed more, so I compressed it while replacing the plastic part. From what you showed, that might not be needed. But it works. The lock is on a friend's house, so I'll send her this link in case it happens again.
You literally saved my life. Ive has 10 of these locks, 2 I've thrown away, 4 I fixed with your video. Reason why I use them is because the batteries last forever since the actuator doesn't move the dead bolt (all others that move the deadbolt) tend to fail. This is a common issue folks. I'm going to get a different lock as soon as I find a good one that offers same features (digital lock with key with manual dead bolt turn).
Van, thanks so much for this video. Saved a hockey sock full of cash on a Locksmith. It was extremely well done, good explanation, nice pace and effectively done.
I recommend adding some grease to the moving components while you have the lock open. The movement in mine was not very smooth. My lock now works smoothly and quietly. Thanks a million for making this video! I had been dealing with this lock only intermittently working for over a year now.
If there were an option to make a "thank you" payment, I would. Great video, exceptionally clear, and solved my problem. Cold weather in Canada would cause my lock to stop working annually, now, its fixed! Thank you!
I watched so many videos and spent hours taking it apart and putting it back together. This was the only video that had the actual solution. Thank you so much!!!
What an easy fix....when it is all demonstrated so well. My lock was getting frustrating. First I figured it was the battery, or the cold. Now after following your instructions, it works perfectly. Thanks!
This made my day! I have two of these and they both started "slipping". This was the EXACT issue. And, just for stats, they have been installed for about 2.5 years.
Thank you so much!! That solved the mystery issue with my door lock that's been going on for several months. The little engaging pin and spring on my lock were gummed up. I cleaned the pin and spring, then used a small dab of grease to keep it moving smoothly. The door works like it's new again!!
Thank you Van, you saved me a few hours of trouble shooting. A very nicely put together video. Looks like there are at least 2-3k users of these locks having similar problems.
This was great!! I had the same issue with 2 locks and was going to call a handyman. I saw your video and decided to try it myself. Great video and step by step instructions. You save me a lot of money!
I can’t thank you enough!!! I live in Western Canada and we just had -40 with wind chill. I went to lock the door and nothing happened, but I could lock it from the inside. My husband is not handy, so I do most repairs. The Schlage website does not give any helpful repair information; although, they must know that this is a problem. I was able to fix the problem myself. You saved me a lot of money!
Thanks for the fix! Mine appeared to be assembled with the tab a bit higher up on the spring. As soon as I re-assembled it with the tab a bit lower, relaxing the spring a bit, it worked flawlessly.
Thanks for a great money-saving video! FYI, you can lock the door by just pressing the Schlage button, which would work for showing if it works without having to worry about showing your code. (and get you out of the house quicker in the morning.)
Works like a charm. I had to use both T15 and T10 torx bits. Only ambiguity is where to set the plastic piece on the spring again. I placed it a little higher up on the spring and it worked. Be careful of the spring loaded pin; it comes out easily.
DUDE!!! This is how EVERY RUclips repair DIY video should be done. Congrats. i'm subscribing hoping you have a DIY Subaru Forester XT Sunroom DIY Repair video sometime soon. Lol.
You were the first video I clicked on, I was glad I did. At least you figured it out and made a very comprehensive video. You would have to be an idiot to not understand what you were talking about. I did it while I was watching your video and it worked! You the man.
This worked ! Saved me a hundred bucks for replacement. The one thing I would mention is that you need to make sure that your drill bit is on an extender with the T15 Torx. I had to go scramble for an extension bit for a couple of the screws closest to the center column. Otherwise your instructions and tips were spot on. Thanks !!!
Update. I had the same issue with 2 of these deadbolts. One on an indoor door and one on an outdoor door so the cold weather theory may not be completely accurate. I had Schlage send me replacements and the same issue again. My fix was to shim the the gap between the plastic slider and the housing it seats against so that the pin sits flush or more flush with the sleeve it rides inside of. One lock needed a felt disc of a certain thickness and the other needed a plastic washer that was a little bit thicker. Both were cut with a scissors to size. You could use a dab of glue but the cover plate should keep everything in place. I'm pretty sure this is the only solution as the solenoid motor in conjunction with the spring acting as a screw is not a very precise piece of engineering in that even if you reset the plastic slide over the spring it will eventually find its way back to the problem position. The other possibility is that the motor just is underpowered or looses power over time or the spring looses memory. Anyway, shimming the slide where it seats was my solution for both. They work perfectly again
I added a drop of epoxy to the 3 spots on the slider to hold it tight against the spring. This prevents the slider from jumping positions on the spring. Thanks.
Thank you for sharing this excellent and detailed video....I too had the issue of my Schlage lock just spinning and not opening the door...after watching your vid, I nervously removed the backplate from my electronic lock...before removing any more screws, I noticed that the arrow on the gray plastic cam piece was not aligned with an arrow on the lock...I simply turned that plastic gray piece to line up the arrows and praise the lock gods, my lock is working! Thank you again and I will save your vid, just in case...
Thank you very much for your informative video. I fixed two of mine that I've been very frustrated with for a few months. It took about 30 minutes to take BOTH of them apart, clean and fix them so they work like new. You saved me over $250 so I didn't have to replace them. Additionally my pin had some contaminates on it so a good wipe down of the pin and cleaning of the hole seems to reduce the amount of pressure the spring needs to overcome. Kudos!
Great video - thanks for posting. I had a similar issue and ended up taking the lock apart to check the components inside. Turns out the battery i used (a non-brand name) wasn't powerful enough to engage the mechanism, so after replacing with a Duracell it worked just fine.
OMG we have been having the same problem. couldn't figure it out!!! THANK YOU! It worked!!! I had a bit of a hard time holding the little screw back to get the black plastic piece that covers the spring to stay in place. I think the grease from lock got on my thumb and the screw kept falling out but I finally got the screw back in place and the black plastic piece back in place and VOILA. Amazing thank you for the video
@@sergepaille2424 Thank you, I’m a 74 year old woman and that was my idea once I saw there was a battery in there. I was in the hospital when my daughter and brother put it in and I asked my daughter if there was a battery in it and she said she didn’t know, she didn’t pay attention. So here I am on you tube looking up solutions as to why my door lock doesn’t work now. We’ve had a very cold winter and I know the cold drains batteries so I think that’s the problem I’m going to tackle first. Can spraying WD40 anywhere in there help it work? If so where did you put it?
Thank you! This totally solved the issue. Wondering why there are so many thumbs down. People are crazy. This was THE fix. Schlage should fix this issue ... or discount the lock.
Thank you....thank you ....thank you for posting this !!!! This lock has done nothing but piss me off !!!! It works again now, thanks to you....but it is the end of June....December remains to be seen !!!
This works, I've done it twice before watching this video, but this one is definitely more thorough. Had to do this for the 3rd time again today. I'd like to make a more permanent fix. Have 3 of these locks and only the cold facing one experiences this issue. Roughly 2 years old.
Get a free new BE365 replacement lock from Schlage. For residential use, these locks have a LIFETIME WARRANTY for Mechanical and Finish (the whole lock except for the Electronics). The Electronics have a 3 year warranty which is defined as the wires i.e if they get damaged. Even then the call center says their warranty is quite lenient. Don’t throw your lock out and buy a new one. You can follow the instructions in the above excellent video if you like the challenge of fixing things, but in this case why? Also, the comments have some contradictory info: - do you contract the spring or do you stretch it with dental floss? - do you lubricate the mechanisms and with which lubricant - WD-40, silicone, white lithium grease or dry lubricant? We had one lock with an intermittent problem as described in the video. We called Schlage and they said to replace the battery which we did and it did not fix the problem. The keypad still worked but the thubturn continued to spin and spin (I suggest an Alkaline battery from the dollar store. Alkaline is Alkaline so you don’t need a more expensive brand name. Avoid the HD Heavy Duty batteries - don’t last long). That didn’t work. Next they said to do a factory reset - no luck. Next time we called, Schlage they sent an email asking for three pictures (front and back of the lock and the serial number from the front of your owner’s manual - if you no longer have it, you will need to take the back cover off and you will see a sticker with the serial number). Explain the problem and what you have done to rectify it. Add you name, address and phone number. You should receive your new lock in about 7-10 days. We had another lock with a cylinder that did not push in to the outside thumbtern. The cylinder is what the key goes into. This means you can’t get into your house if the keypad, lock or battery fails. Our batteries are lasting 4 to 4.5 years here in Toronto. I suggest you test the Key Override when you install the lock and then every few years or at least when you change the battery. Schlage sent an email and in this case only asked for two pictures - front and back of the lock. Explain the problem and what you have done to rectify it. Add you name, address and phone number. You should receive your new lock in about 7-10 days. The URL links below go to two youtube channels and explain how to do the Key Override. I found it a bit tricky to perform. One video is from Schlage and one from a homeowner. How To Perform a Mechanical Key Override on the Schlage BE365 Keypad Deadbolt ruclips.net/video/oD8m8R6EkPU/видео.html How to Unlock a Schlage Electronic Keypad BE365 Deadbolt Using a Key ruclips.net/video/17a_TS6hbmI/видео.html
Thank you so much for this in depth video. I had the same issue where when the weather would get cold my lock would stop functioning. Taking it apart now to inspect
Thank you for taking the time to video this and share it. I never would have figured this out, I learned a lot and saved money with your help. Also, really appreciated your format and walk through style.
Dude! Thanks a million. Every winter here in New England would cause this lock to stop working. Coming home late at night with my hockey gear and not being able to get into my basement was a huge hassle. I followed the instructions and I believe I am back in business! Thanks again. BTW, the guy that suggested putting in a new battery? How dumb do you think we are? Of course, everyone tried that before looking for a solution on RUclips.
Thanks for this video. I bought my unit about 5 years ago and started having this problem about 6 months ago. I had stopped using my deadbolt altogether once it started slipping since I was afraid it would fail on me and lock me out. Btw, this problem also happens in non-weather related environments. I live in a high rise building (co-op, so I own my apt and responsible for my own upgrades/repairs). It seems this is a general problem, regardless. But easy fix. Thank you.
Thanks so much, just re-seating this plastic on the solenoid spring fixed my issue as well! Had been installed about 4 years, that must be about how long it takes to wear out the spring.
I recommend cleaning out the old factory lubricant and applying silicone lubricant. I did this same reset only to discover that my lock was warming up while i did it so it appeared to work. then I would reinstall it and after about a hour it would stop again because it got cold again. Replacing the lubricant with silicone spray fixed it permanently. I just used the blaster brand silicone spray that you can buy at any auto store. It's plastic safe and effective to -40 degrees. Works like new again and I'm going on year 2. Great video!!!!
I like this idea. I too have had an instance of having the lock fail again this winter. I'm going to head the good advice from everyone here and try some other things to keep it going longer this time. I like the collaboration in resolving this probelm that Schlage obviously isn't addressing.
Thank you! Schlage has sent me 2 warranty replacements, and the newest replacement did this first day. I’m so glad I found this, though I’m also annoyed they refuse to acknowledge any issue and just send me a new one. 🤦♂️
Great detailed video! I have watched dozens of videos. I have pulled out the lock taken it apart put it back together dozens of times. Nothing has worked. I have come to realize it is about the amount of tension on that long spring. I had not come to learn just how much tension is correct. I will try it again, thanks for sharing about how to set that spring correctly!
I’ll add my thanks here, I have installed 3 of these lock sets and never had a problem with the first 2. The latest one I installed in my garage entry door not more than 4 weeks ago and it gave me trouble for the first time today. Your video saved me lots of time sorting this out or taking the lock set back to Menards and getting another one just like it. Happy New Year, -Ed
Very helpful walk-through. Thank you very much! I just did this and could easily tell what each part did by repeating what I watched here. Worked like a charm.
I've had this problem a few times before and kept buying a replacement Schlage lock (planned obsolescence?). I was going to buy a different brand this time but decided to see if other people had this issue. Your video helped me fix the problem. Thanks again!
My exact problem - after ignoring and finally needing to climb in a kitchen window last night - this morning followed video and perfect fix. Thank you very much
This is the perfect video. Thank you for putting this up. Just fixed my deadbolt. I was looking at getting a new one when I came across your video. now it acts like it did when it was new.
What an easy fix. Thanks for taking me through the steps to confidently fix this. It worked! Of course my wife just gave a very subtle “good” comment. Not even looking up. lol
This is great! I purchased probably 10 different versions of this lock over the years and at least 3 of them ran into this issue, so instead of throwing them away, I can fix them now! thanks!
Thanks a Million! Had the exact same issue and fixed my keypad in about 10 minutes using the same method. Hopefully the springs last a few more stretchy years.
Will the key still open the lock if this issue occurs?
@@burn31 Yes. If you insert the key and make a 1/4 turn of the lock tumbler you can then press in the tumbler to engage the mechanism to manually unlock the deadbolt. I am sorry if I messed up the names of any technical pieces of a lock.
@@burn31 Yes, BUT...You must keep pushing as you turn the key until it engages more (that's what Dan means when he mentions 1/4 turn. It might take much more than a 1/4 turn but once the key is actually all the way in, it will work.)
The stretchiness shouldn't come into play. It's functioning as a rotating coil so when the solenoid spins the little nub on the plastic piece rotates and draws the plastic piece up or down. I fixed three now. The spring is always bunched up. The piece that sets into the coil is a little different on each one. I don't know if a coil needs to be soft to function right. It's probably sensitive to heat and cold cycles which might be the cause of it gradually tightening up. I would think a more rigid coil would work just as fine and not be prone to this cold weather fault.
Low quality moving parts.
We ended up exchanging this model for the slimmer version ruclips.net/user/postUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.
What astounds me the most (even more than how Schlage seems to have no clue or willingness to acknowledge this widespread & major problem) is how on earth you figured it out. Unbelievable. Thanks so much, man. Bloody brilliant.
I couldn't get it to work.... works first time but then it's over spinning on release pushing it too far down so that subsequent times it comes up it won't come up far enough
@@videosuperhero100 I have the same problem
Yeah, I'm surprised they haven't redesigned it to be more reliable, especially since this problem costs them money since anyone with one of these locks can return it for a free replacement whenever it stops working. We've had them replace ours a few times now.
@@videosuperhero100 I suspect that might mean the pin got reinstalled too far up the spring or something. I tested mine several times before reassembling anything and it went back and forth (seemingly correctly) maybe a couple dozen times. Now I'll let it get fully cold again in the outside air and re-test, but I'm thinking it should be ok now.
I wonder how the metal locking pin & it's spring positioning affects the solenoid and coil. He put it back together with the pin pointing mostly to the right when it would put more downward force by having the pin facing downward. That should make it easier for the solenoid to release the lock. I would just make a mark so I could tell which way the inner pin was positioned during future reassembly for other reasons. I also just realized after reopening it that having the locking pin positioned near it's left or right edge of its range that it's banging against the stop when the solenoid is trying to slide the plastic piece up or down which could add an inaccuracy over time since it's range is being limited in one direction or the other.
This worked perfect for me, a million thanks! Those who share fixes like this are the best humanity has to offer.
Agreed ! It’s Very generous to share knowledge.
This video was awesome. Every time the temperature dipped below 50°F I would get locked out of my house for 30 to 45 minutes because the lock mechanism wouldn’t engage. You provided clear, step-by-step instructions that made it very simple for me to fix the problem without having to call the landlord. Thank you so much.
I don't know how 27 people managed to dislike this video. Very clear instructions and walkthrough. Thank you good sir!
It’s way longer than it needs to be
poor thing. @@felixs1340
Maybe the sell replacement Schlag locks.
maybe because by fixing it yourself you just voided the warranty. I just got off the phone with schlage and thats what they told me. Mine keeps doing this so I called to get a replacement and they said no dice.
Amazing! Easy and solved all of my problems.
My wife loves me again, my kids see me as a hero. All is right with the world all thanks to you!
Perfect video. Repositioning the plastic “thingy” onto the spring was the ticket. I saw another video where the pin fell off. Not my issue. I can also see where a weak battery combined with this spring issue can seem similar. In some cases a new battery might prolong doing this procedure. After a few years I’m guessing everyone will have to do this. Imagine how many people either live with a non functioning lock or got frustrated and threw the lock set out. Schlage should send you a royalty. Thanks boss.
4 years later and still helping people with this video. You the real MVP man!
While you have it apart. Stretch the spring out to make the gaps bigger. This ensures when the pin swivels it actually makes the travel of the pin longer which ensures full range of motion when engaged. I had to do this as my pin would not fully engage once colder than minus 20 here in canada! I think the extreme cold actually makes the spring shrink or coil in and then I wasnt getting the pin to fully engage into the cog
You are also a special human being for making this comment. Thank you 🙏
Yes heat causes metal to expand cold contract however that being said stretching could potentially make it thinner more apt for breakage. Or over time stretch out to thin...
@@red2965 Even cold, I've had several coils immediately pop back into full length when raising the tab out. But I imagine I might have a different result in -20 weather. Probably safer to take the coil out and let it warm up indoors.
That is the correct and permanent remedy, just stretch or elongate the spring slightly.
Gonna try this. I followed this video and it worked for a few minutes, but the motor doesn't have over-run stopping, so eventually, the spring just coils itself too short again. Will try stretching the spring in addition.
Thanks for posting this video. The BIG PITA about this issue is that it occurs when it's at the most inconvenient time. Freezing cold outside. At your front door. When you never take that key with you because the code has always worked before. That said, we will use the key until it warms up (in a day or so) and then perform this maintenance fix.
Woohoo, I fixed it! It took me over an hour, and it's the first thing like this I've ever done, but your video was the best one on here. Your explanations were clear and the quality of the video made it possible to see every step very cleary. It's the one I watched that convinced me it was worth borrowing the torc bits from my neighbor and giving it a try - especially since it saved at least $150 if we'd paid a locksmith do it. He was going to charge $100 just to come over! Thank you very much for the time and effort you put into making this very helpful video. It's a great service. From a 76 yr old Geezer Girl
Awesome! Thank you for sharing. Spent an hour on the phone with Schlage and got no where. Watched this video and fixed it in no time! Thanks again
This is brilliant! I was afraid I would be replacing the whole lock, but now it seems to be functioning again. Appreciate that you shared what you learned.
They are lifetime warranty so if you call them they will help you out.
@@mikes6884 not really,was just on gold for 36min till they picked up,mine stopped working after 3 yrs,and they did send a new one...but this time no help from Schlage...said buy a new one
Thanks for putting this video out there for us! It's good to know going into a little project like this where all the springs and potential problems are lurking and your video makes it all pretty clear!
Climbing through my dog door was the final straw today 😂 Such a quick and easy fix I've been putting off for months now! Thank you!!
I bought this and within 12 hrs mine was doing the exact same thing. I did exactly what he did in the video and it now works. You're a life saver. Thanks for the video and info.
I was about to head off to Home Depot for a new lock. The I saw the prices and figured I should give it a go. Worked 100%. THANK YOU.
I'm an old, non mechanical person and this video helped me fix my issue!
You Sir, deserve a medal. Mine started malfunctioning just before the 3rd year mark.
Shlage wants me pay round trip shipping (currently about $50 at the slowest/cheapest rate), can't tell me how long they will have it and won't guarantee it's covered. I might even have to pay for parts and labor (can't quote how much that could be either) if they determine it's not covered.
In the mean time, I'd have to buy and install another deadbolt while it's out for service. I don't see the point in even offering a warranty.
I made a mold of the plastic carriage that rides up the spring, cast it in brass, put an eyelet on the end of the actuator that replaces the spring and indexes on the tab of the new brass carriage, then finally lubed with graphite powder. That is how Shlage should have engineered it in the first place. That plastic tab on the plastic carriage is a failure point and I think the spring being so thin is subject to change tension when the temperature fluctuates.
I was dubious but had very little choice so took this to the workbench followed your video to the letter and now it works perfectly. My lock is less than one year old and I have four of them. Another one is starting to exhibit the same symptoms so I’m sure I’ll be getting to do this twice.
Thank you for taking the time to put this together
Really appreciate this video start to finish! You did a great job explaining each step. You went slow enough that I didn’t get lost like other RUclips how-tos. Gonna try this. It’s a 50 degree day and drizzling here in San Diego and our lock is doing this very thing. Though even the key isn’t working with it. It makes it skip as well. Five stars for calmly explaining. My only critique is have your wife, kid or friend hold your camera to catch the extra details. But seriously still give you five stars! Thanks so much!
This was a huge help - thank you! I have the Schlage camelot keypad deadbolt that doesn’t have a key. It is 3 years old and was having the same problem especially after a lot of rain or humidity even though the keypad is behind a storm door so it never got wet. The disassembly of my unit is slightly different, but the mechanics and solution were identical. I stretched the spring before reinserting the plastic mechanism part. Works great now.
Thanks for the video! Having a weak battery also causes the same symptoms...which I figured out by seeing how the lock mechanism works.
Your solve for me was that the spring is engaged by tab in the channel of sliding grey plastic piece about half way, not fully compressed as I at first mistakenly thought. Thanks for your fine contribution to the mass of y-t fix it videos.
-25 C in Canada and our lock had been giving us troubles for awhile, to the point we couldn’t lock it without a key, which is inconvenient when your keys are in the vehicle warming it up. Very thankful for this video, worked like a charm - Appreciate it
Thank you, thank you! I've been fighting this problem for about five years. I figured it was because of cold weather and changing viscosity of the lubricant used during manufacture.
Because of the partial engagement of the pin or pawl over that period, the six-pointed gear was wearing away at the edges. to allow the "J" shaped black plastic part to push the pin further into the gear, I used a utility knife with a new blade to shave some material off the top, flat part of the J and the top of that piece where the flat and curved part of the J meet, next to the spring housing. It made a noticeable difference in the how deep the pin/pawl could be pushed up. I don't use the key bypass function, so I was not concerned about the bypass cam wearing through the top, flat part of the J. seems to be working very well. Thanks again.
This worked! Thanks so much for sharing!! To everyone trying this, be sure to keep your thumb on the screw/spring like he says. Otherwise it comes flying off and you can’t find it. If that happens, clip a spring from a pen to size and that will suffice as a replacement.
Thanks so much for the video! I have 3 of these at my house --all about 5 years old and every single one has gotten really flaky since it got cold this year. You just saved me 300 bucks in replacing them!
Yaaaay! This worked like a charm! You saved me the hassle of shopping for a new lock/handle set, repainting my door, blah blah blah. Thank you SO much for making this video.
I watched three videos about this but ended up watching yours twice to take me through fixing my lock. Thanks for making this. Mine is only 4 months old though. But I live in a cold area.
I figured this out yesterday, before seeing this video. I saw a video that said the little spring loaded pin that slides into the gear can come out of place, so I took it apart and found the pin was in place. I hooked up the battery and found it wasn't moving enough to position the pin correctly. I assumed the spring needed to be compressed more, so I compressed it while replacing the plastic part. From what you showed, that might not be needed. But it works. The lock is on a friend's house, so I'll send her this link in case it happens again.
You literally saved my life. Ive has 10 of these locks, 2 I've thrown away, 4 I fixed with your video. Reason why I use them is because the batteries last forever since the actuator doesn't move the dead bolt (all others that move the deadbolt) tend to fail.
This is a common issue folks. I'm going to get a different lock as soon as I find a good one that offers same features (digital lock with key with manual dead bolt turn).
Van, thanks so much for this video. Saved a hockey sock full of cash on a Locksmith. It was extremely well done, good explanation, nice pace and effectively done.
This is the 2nd Winter I've had to do this and can't begin to thank you enough to for posting this video! It's working perfectly once more.
I recommend adding some grease to the moving components while you have the lock open. The movement in mine was not very smooth. My lock now works smoothly and quietly. Thanks a million for making this video! I had been dealing with this lock only intermittently working for over a year now.
Thank you for the video! I just fixed our lock and it saved me from having to replace it! Great video!!!
If there were an option to make a "thank you" payment, I would. Great video, exceptionally clear, and solved my problem. Cold weather in Canada would cause my lock to stop working annually, now, its fixed! Thank you!
I watched so many videos and spent hours taking it apart and putting it back together. This was the only video that had the actual solution. Thank you so much!!!
What an easy fix....when it is all demonstrated so well. My lock was getting frustrating. First I figured it was the battery, or the cold. Now after following your instructions, it works perfectly. Thanks!
This made my day! I have two of these and they both started "slipping". This was the EXACT issue. And, just for stats, they have been installed for about 2.5 years.
Thank you so much!! That solved the mystery issue with my door lock that's been going on for several months. The little engaging pin and spring on my lock were gummed up. I cleaned the pin and spring, then used a small dab of grease to keep it moving smoothly. The door works like it's new again!!
Great video and thank you! I went the extra step and cleaned the springs, gear, housing and cam pin then applied a light coat of oil. Works like new.
Thank you, thank you, thank you! Took me about 10-15 minutes with interruptions to fix our deadbolt issue following your step-by-step video!
Thank you Van, you saved me a few hours of trouble shooting. A very nicely put together video. Looks like there are at least 2-3k users of these locks having similar problems.
Fixed! Thank you sir, you made me look like a skilled landlord!
This was the perfect fix! It was driving us nuts and locking us out of the house. Thanks!
Well explained, great tutorial. You deserve a medal for how many people you’ve helped!
This was great!! I had the same issue with 2 locks and was going to call a handyman. I saw your video and decided to try it myself. Great video and step by step instructions. You save me a lot of money!
Thank you Sir! Got to the spring and didnt know what to do until i saw this. I'm back in bidness.
Just had-10 Temps and lock stopped working. Your video helped me fix it! Thank you!
Thanks! This fix worked perfectly for me. 10 min job. I appreciate you saving me $150 on a replacement.
I can’t thank you enough!!! I live in Western Canada and we just had -40 with wind chill. I went to lock the door and nothing happened, but I could lock it from the inside. My husband is not handy, so I do most repairs. The Schlage website does not give any helpful repair information; although, they must know that this is a problem. I was able to fix the problem myself. You saved me a lot of money!
Thanks for the fix! Mine appeared to be assembled with the tab a bit higher up on the spring. As soon as I re-assembled it with the tab a bit lower, relaxing the spring a bit, it worked flawlessly.
Thanks for a great money-saving video! FYI, you can lock the door by just pressing the Schlage button, which would work for showing if it works without having to worry about showing your code. (and get you out of the house quicker in the morning.)
Works like a charm. I had to use both T15 and T10 torx bits. Only ambiguity is where to set the plastic piece on the spring again. I placed it a little higher up on the spring and it worked. Be careful of the spring loaded pin; it comes out easily.
This video saved me $109 as i was going to buy an identical lock. Thanks for posting this. Lock works like new again.
Thank you Van! Saved $109 by watching this video. (All interior screws were T10 on mine.)
DUDE!!! This is how EVERY RUclips repair DIY video should be done. Congrats. i'm subscribing hoping you have a DIY Subaru Forester XT Sunroom DIY Repair video sometime soon. Lol.
You were the first video I clicked on, I was glad I did. At least you figured it out and made a very comprehensive video. You would have to be an idiot to not understand what you were talking about. I did it while I was watching your video and it worked! You the man.
Thanks for the video. Never thought about the springs getting a little fatigued. This video solved my problem!
This worked ! Saved me a hundred bucks for replacement. The one thing I would mention is that you need to make sure that your drill bit is on an extender with the T15 Torx. I had to go scramble for an extension bit for a couple of the screws closest to the center column. Otherwise your instructions and tips were spot on. Thanks !!!
Update. I had the same issue with 2 of these deadbolts. One on an indoor door and one on an outdoor door so the cold weather theory may not be completely accurate. I had Schlage send me replacements and the same issue again. My fix was to shim the the gap between the plastic slider and the housing it seats against so that the pin sits flush or more flush with the sleeve it rides inside of. One lock needed a felt disc of a certain thickness and the other needed a plastic washer that was a little bit thicker. Both were cut with a scissors to size. You could use a dab of glue but the cover plate should keep everything in place. I'm pretty sure this is the only solution as the solenoid motor in conjunction with the spring acting as a screw is not a very precise piece of engineering in that even if you reset the plastic slide over the spring it will eventually find its way back to the problem position. The other possibility is that the motor just is underpowered or looses power over time or the spring looses memory. Anyway, shimming the slide where it seats was my solution for both. They work perfectly again
I added a drop of epoxy to the 3 spots on the slider to hold it tight against the spring. This prevents the slider from jumping positions on the spring. Thanks.
exact same issue, about 3yrs in use. Very well explained, much appreciated.
Thank you for sharing this excellent and detailed video....I too had the issue of my Schlage lock just spinning and not opening the door...after watching your vid, I nervously removed the backplate from my electronic lock...before removing any more screws, I noticed that the arrow on the gray plastic cam piece was not aligned with an arrow on the lock...I simply turned that plastic gray piece to line up the arrows and praise the lock gods, my lock is working! Thank you again and I will save your vid, just in case...
Thank you very much for your informative video. I fixed two of mine that I've been very frustrated with for a few months. It took about 30 minutes to take BOTH of them apart, clean and fix them so they work like new. You saved me over $250 so I didn't have to replace them. Additionally my pin had some contaminates on it so a good wipe down of the pin and cleaning of the hole seems to reduce the amount of pressure the spring needs to overcome. Kudos!
Thanks Van, your step by step instructions fixed the issue I just notice today about 2.5 years after installation.
Thanks this is exactly what I needed!! Thank God my husband had all of the tools to fix it. We've had our lock for about 3 years as well.
Great video - thanks for posting. I had a similar issue and ended up taking the lock apart to check the components inside. Turns out the battery i used (a non-brand name) wasn't powerful enough to engage the mechanism, so after replacing with a Duracell it worked just fine.
OMG we have been having the same problem. couldn't figure it out!!! THANK YOU! It worked!!! I had a bit of a hard time holding the little screw back to get the black plastic piece that covers the spring to stay in place. I think the grease from lock got on my thumb and the screw kept falling out but I finally got the screw back in place and the black plastic piece back in place and VOILA. Amazing thank you for the video
Fix went perfectly! Problem was exactly what yours was, removal and reinstallation went smoothly, thanks for your detailed walkthrough!
Thank you for taking the time to explain how to fix one of these locks. Such an easy to follow tutorial!
*** VERY IMPORTANT *** Use silicone spray lubricant for cold weather use! Coat the spring, "C" shaped part and slide track.
Also... I realized today (-20C), that a fresh battery always makes a difference... anything below 9 Volts(cold) will not work.
@@sergepaille2424 Thank you, I’m a 74 year old woman and that was my idea once I saw there was a battery in there. I was in the hospital when my daughter and brother put it in and I asked my daughter if there was a battery in it and she said she didn’t know, she didn’t pay attention. So here I am on you tube looking up solutions as to why my door lock doesn’t work now. We’ve had a very cold winter and I know the cold drains batteries so I think that’s the problem I’m going to tackle first. Can spraying WD40 anywhere in there help it work? If so where did you put it?
Thanks a bunch you saved me a trip to the Depot and $100+ bucks!
Thank you! This totally solved the issue. Wondering why there are so many thumbs down. People are crazy. This was THE fix. Schlage should fix this issue ... or discount the lock.
Thank you....thank you ....thank you for posting this !!!! This lock has done nothing but piss me off !!!! It works again now, thanks to you....but it is the end of June....December remains to be seen !!!
This works, I've done it twice before watching this video, but this one is definitely more thorough. Had to do this for the 3rd time again today. I'd like to make a more permanent fix. Have 3 of these locks and only the cold facing one experiences this issue. Roughly 2 years old.
Get a free new BE365 replacement lock from Schlage. For residential use, these locks have a LIFETIME WARRANTY for Mechanical and Finish (the whole lock except for the Electronics). The Electronics have a 3 year warranty which is defined as the wires i.e if they get damaged. Even then the call center says their warranty is quite lenient. Don’t throw your lock out and buy a new one.
You can follow the instructions in the above excellent video if you like the challenge of fixing things, but in this case why?
Also, the comments have some contradictory info:
- do you contract the spring or do you stretch it with dental floss?
- do you lubricate the mechanisms and with which lubricant - WD-40, silicone, white lithium grease or dry lubricant?
We had one lock with an intermittent problem as described in the video. We called Schlage and they said to replace the battery which we did and it did not fix the problem. The keypad still worked but the thubturn continued to spin and spin (I suggest an Alkaline battery from the dollar store. Alkaline is Alkaline so you don’t need a more expensive brand name. Avoid the HD Heavy Duty batteries - don’t last long). That didn’t work. Next they said to do a factory reset - no luck. Next time we called, Schlage they sent an email asking for three pictures (front and back of the lock and the serial number from the front of your owner’s manual - if you no longer have it, you will need to take the back cover off and you will see a sticker with the serial number). Explain the problem and what you have done to rectify it. Add you name, address and phone number. You should receive your new lock in about 7-10 days.
We had another lock with a cylinder that did not push in to the outside thumbtern. The cylinder is what the key goes into. This means you can’t get into your house if the keypad, lock or battery fails. Our batteries are lasting 4 to 4.5 years here in Toronto. I suggest you test the Key Override when you install the lock and then every few years or at least when you change the battery. Schlage sent an email and in this case only asked for two pictures - front and back of the lock. Explain the problem and what you have done to rectify it. Add you name, address and phone number. You should receive your new lock in about 7-10 days.
The URL links below go to two youtube channels and explain how to do the Key Override. I found it a bit tricky to perform. One video is from Schlage and one from a homeowner.
How To Perform a Mechanical Key Override on the Schlage BE365 Keypad Deadbolt
ruclips.net/video/oD8m8R6EkPU/видео.html
How to Unlock a Schlage Electronic Keypad BE365 Deadbolt Using a Key
ruclips.net/video/17a_TS6hbmI/видео.html
Thank you so much for this in depth video. I had the same issue where when the weather would get cold my lock would stop functioning. Taking it apart now to inspect
Thank you for taking the time to video this and share it. I never would have figured this out, I learned a lot and saved money with your help. Also, really appreciated your format and walk through style.
Dude! Thanks a million. Every winter here in New England would cause this lock to stop working. Coming home late at night with my hockey gear and not being able to get into my basement was a huge hassle. I followed the instructions and I believe I am back in business! Thanks again.
BTW, the guy that suggested putting in a new battery? How dumb do you think we are? Of course, everyone tried that before looking for a solution on RUclips.
Thanks for this video. I bought my unit about 5 years ago and started having this problem about 6 months ago. I had stopped using my deadbolt altogether once it started slipping since I was afraid it would fail on me and lock me out. Btw, this problem also happens in non-weather related environments. I live in a high rise building (co-op, so I own my apt and responsible for my own upgrades/repairs). It seems this is a general problem, regardless. But easy fix. Thank you.
Thank you SO MUCH!!!!! my keypad was on lockout mode. you saved me from waiting forever on the customer service line.
Thanks so much, just re-seating this plastic on the solenoid spring fixed my issue as well! Had been installed about 4 years, that must be about how long it takes to wear out the spring.
I recommend cleaning out the old factory lubricant and applying silicone lubricant. I did this same reset only to discover that my lock was warming up while i did it so it appeared to work. then I would reinstall it and after about a hour it would stop again because it got cold again. Replacing the lubricant with silicone spray fixed it permanently. I just used the blaster brand silicone spray that you can buy at any auto store. It's plastic safe and effective to -40 degrees. Works like new again and I'm going on year 2. Great video!!!!
I like this idea. I too have had an instance of having the lock fail again this winter. I'm going to head the good advice from everyone here and try some other things to keep it going longer this time. I like the collaboration in resolving this probelm that Schlage obviously isn't addressing.
Thank you! Schlage has sent me 2 warranty replacements, and the newest replacement did this first day. I’m so glad I found this, though I’m also annoyed they refuse to acknowledge any issue and just send me a new one. 🤦♂️
Great detailed video! I have watched dozens of videos. I have pulled out the lock taken it apart put it back together dozens of times. Nothing has worked. I have come to realize it is about the amount of tension on that long spring. I had not come to learn just how much tension is correct. I will try it again, thanks for sharing about how to set that spring correctly!
@Don't look down Thanks! I will check it out.
I’ll add my thanks here, I have installed 3 of these lock sets and never had a problem with the first 2. The latest one I installed in my garage entry door not more than 4 weeks ago and it gave me trouble for the first time today. Your video saved me lots of time sorting this out or taking the lock set back to Menards and getting another one just like it. Happy New Year, -Ed
Thanks for posting this. Worked great! I added silicone spray to the pin and the gray slider and it worked perfectly.
I had my lock for only a week before this happened. This video helped me fix it. Thanks dude!
Very helpful walk-through. Thank you very much! I just did this and could easily tell what each part did by repeating what I watched here. Worked like a charm.
I've had this problem a few times before and kept buying a replacement Schlage lock (planned obsolescence?). I was going to buy a different brand this time but decided to see if other people had this issue. Your video helped me fix the problem. Thanks again!
My exact problem - after ignoring and finally needing to climb in a kitchen window last night - this morning followed video and perfect fix. Thank you very much
This is the perfect video. Thank you for putting this up. Just fixed my deadbolt. I was looking at getting a new one when I came across your video. now it acts like it did when it was new.
I was about to ordet a new lock, but thought I'd check on RUclips first. THANK YOU
still useful years later, thank you.
Thank you! Saved me a trip out to replace the door lock. It was an easy fix after watching your video.
What an easy fix. Thanks for taking me through the steps to confidently fix this. It worked! Of course my wife just gave a very subtle “good” comment. Not even looking up. lol
This is great! I purchased probably 10 different versions of this lock over the years and at least 3 of them ran into this issue, so instead of throwing them away, I can fix them now! thanks!
That video was perfect! It took me around 20 minutes to fix it. Thank you!