Assertive, Aggressive and Passive Behaviours

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  • Опубликовано: 14 окт 2024
  • Find our "Assertive v Aggressive Behaviours" eLearning module here: www.maguiretra...
    Or for our "Assertiveness and how to acquire it!" course: www.maguiretra...
    Aims:
    The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
    Key Learning Outcomes:
    By the end of this online training course the delegate can:
    1. Identify the key differences between assertive and aggressive behaviour
    2. Explain how to express opinions directly whilst respecting others
    3. Demonstrate how to make appropriate requests and how to refuse requests with confidence
    4. Recognise how to manage conflict with sensitivity
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