Introduction to ITIL Service Design

ConnectSphere's Jo Peacock introduces the second stage of the ITIL service lifecycle -- Service Design. She introduces principles of Design combined with an overview of the processes covered in the ITIL Service Design best practice guidance.
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[@StanislavIlev]

This lady is a great trainer, I was looking for basics and this is exactly what I need. Thank you. :)

[@tamlandipper29]

Very clear delivery, but I think it would be stronger if it had a quick section orienting the viewer on the basic need for this up front.

[@martinfernandes5925]

thanks you!!! this really helped me...

[@habibahahmadi4735]

thanks thanks 😊