Introduction to ITIL Continual Service Improvement (CSI)

Published on Dec 11, 2013
ConnectSphere's Jo Peacock introduces the Continual Service Improvement (CSI) stage of the ITIL® service lifecycle. She introduces the principles of continual, iterative and sustainable service improvement covered in the ITIL CSI best practice guidance.

[@santiagolobianco9888]

Thank you very much, it is very well explained and clear. Very useful !

[@MaheshKumar-lf5ge]

Very informative...thank you and youtube!!!!

[@manchesterisblue1023]

thanks for all of these!

[@RogerNorman77]

Well said, thank you