Fixing a Viewer's BROKEN Gaming PC? - Fix or Flop S1:E8

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  • Опубликовано: 12 авг 2021
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    I was shipped a laptop that doesn't display a picture on screen. Let's try to fix it! By the way, if you live in the Orlando, FL area and have an issue with your rig, apply to have it (possibly) fixed for free today! gregsalazar.com/fix-or-flop
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    #FixOrFlop
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Комментарии • 775

  • @GregSalazar
    @GregSalazar  2 года назад +403

    I'll keep you updated on what the owner decides to do! I sent it back to him today and he'll be looking into possibly having it repaired by a store with equipment needed to re-solder GPUs, etc. I didn't see any SMDs - including MOSFETs - heat up in our tests, otherwise I would have sought a donor board. Also, the suggestion about trying an external graphics card via Thunderbolt was a great one - unfortunately didn't have one on hand. Will order for the future! :-) Thanks for watching!

    • @windowsxpprofessional
      @windowsxpprofessional 2 года назад +3

      @@rickysargulesh1053 nice

    • @windowsxpprofessional
      @windowsxpprofessional 2 года назад

      Welcome for watching

    • @unlap9377
      @unlap9377 2 года назад +3

      My only desperate attempt would be heating up the GPU hoping for it to get re-balled like the oven trick. You'll need protection from the heat going anywhere else. Was always fun to put your old Xbox 360 in a suitcase running to get the GPU alive again.

    • @inzork
      @inzork 2 года назад +5

      I have the same laptop and something similar happened to me but it was because of switching ram sticks. I dont know if CMOS reset is the same thing as what I'm gonna suggest if it is sorry. For me disconnecting the battery, holding down the power button for 30s~ fixed the problem.

    • @AliYassinToma
      @AliYassinToma 2 года назад +5

      dont waste ur money on a regular thunderbolt box .. get an Exp GDC get 1 that has a pcie wifi or m.2 connector to plug directly to the pcie

  • @Tseuq4gninaem
    @Tseuq4gninaem 2 года назад +513

    This is a good intro for a collaboration with Louis Rossmann
    and you can become the Non-Apple repair guy!!! To be honest, I think your channel is morphing from a "here are the benchmarks" to a really good pc cleaning and repair channel. I say go for it.

    • @hammerheadcorvette4
      @hammerheadcorvette4 2 года назад +7

      It's also a beeter option/alternative to the rip off ebay listings.

    • @LowBudgetKiwi
      @LowBudgetKiwi 2 года назад +8

      Yeah I like whats happened and I think it's the result of the Covid situation last year, it morphed out of necessity. A lot of businesses had to change how they did things and its the sign of a good business owner that they can adapt, move on and survive in tough times. Plus it's also really entertaining to watch and I'm enjoying them :)

    • @jrok96
      @jrok96 2 года назад +3

      he would need to learn how to fix pcs first though. taking them apart is not that interesting. Although most shops do like to hire someone to disassemble lap tops and give the board to the tech to fix.

    • @raserukiiro
      @raserukiiro 2 года назад +2

      Definitely, I enjoy all his cleaning and pc repair and learn something new.

    • @jakedill1304
      @jakedill1304 2 года назад

      The machine for removing the GPU is crazy, not sure if you can do it safely with a heatgun, but it got on the board somehow, and that's how the c razy machine does it... (just very, very precisely Linus has a vid with Rossman where he shows it off.)

  • @JohnathonMyers
    @JohnathonMyers 2 года назад +878

    I work on a lot of laptops ... something I noticed when you took off the heatsink, he repasted with Kingpin KPX blue thermal compound--I would venture a guess that he tried re-pasting with Thermal Grizzly Conductanaut liquid metal thermal compund prior to Kingpin, and that shorted out the GPU chipset. Side Note: Kingpin KPX thermal compund is awesome for laptops. My suggestion is get into the BIOS by pressing the NOVO button with a SIM removal tool or paper clip--the BIOS uses the Integrated graphics and not the GPU, since the Y740 is an Intel Coffee Lake CPU with integrated graphics--this may offer some options for troubleshooting since the display should work at that point on integrated graphics. Otherwise, try unplugging battery and booting on Lenovo high watt power cord, like Troy Henry mentioned below.

    • @prodkinetik
      @prodkinetik 2 года назад +50

      Replying to this so that hopefully Greg sees it!

    • @forhonor8457
      @forhonor8457 2 года назад +14

      Liquid metal is everyone's worst fear especially if you are a PC or PS5 owner trust me

    • @12349goku
      @12349goku 2 года назад +66

      Owner here: I bought the laptop as it is, there was no liquid metal used whatsoever. However when it gets back to me, I will take a look and see if there are any corrosion marks from liquid metal.
      I bought this laptop from a reviewer.

    • @ssl9779
      @ssl9779 2 года назад +13

      @@12349goku Is there a display off/presentation mode function key? Sometimes that gets toggled somehow and leaves you with a blank screen.

    • @themadatheist1976
      @themadatheist1976 2 года назад +2

      What do you think of MX-4 just bought a tube a few weeks ago?

  • @merrychristmas3213
    @merrychristmas3213 2 года назад +226

    The way I "fixed" a laptop like this before was to find someone who had the same model and walk through the bios blind. We used the laptop with a working display to track the buttons I needed to push in the bios of the laptop without the working display. I was able to make the igpu the main one, rebooted it, and have used it since with no issues(aside from the dead discrete gpu that's just chillin on the board unused).

    • @sebaschan-uwu
      @sebaschan-uwu 2 года назад +21

      Genius

    • @rvh4034
      @rvh4034 2 года назад +14

      People like you need to receive more love in the world

    • @cyphaborg6598
      @cyphaborg6598 2 года назад +7

      That would pretty much be the only way it is kind of weird though the IGP is not kicking in when the DGP fails.

    • @kevincornell1439
      @kevincornell1439 2 года назад +7

      i was thinking the same thing! ran to the comment's to see if anyone else suggested it.

    • @loneforrestgumpbear
      @loneforrestgumpbear 2 года назад +2

      Would be more convenient if you could find the videos of the same model online.

  • @raghunandanbokare
    @raghunandanbokare 2 года назад +12

    Your approach is so honest, it encourages us, the viewers to atleast do basic troubleshooting ourselves. Way to go man...hugely underrated stuff here.

  • @zacj4162
    @zacj4162 2 года назад +6

    Fix or Flop is a great series, i am learning a lot from this series because of the wide range of configurations that come to you. This laptop one is very interesting.

  • @iarvee7591
    @iarvee7591 2 года назад +2

    Great playlist! I'm new to building PCs (since 2019) but love to constantly learn more about troubleshooting and stuff that I hopefully won't run into in the future. Looking forward to more of this playlist!

  • @tech_jims
    @tech_jims 2 года назад +14

    Another top quailty video🥳 love this series, hope you have a nice weekend Greg 🙂

  • @juanmocha7393
    @juanmocha7393 Год назад +2

    I’ve been binging this playlist/series like it’s a Netflix show 😂

  • @Cody0ne5
    @Cody0ne5 2 года назад +16

    Hey Greg I have been LOVING the Fix or Flip and also the PCDC series! I love watching you bring old hardware back to life! Especially when you deep clean them. Its a nice change rather than just seeing people build computers with unattainable hardware especially graphics cards. I rather watch hardware be cleaned and fixed right now :P

    • @GregSalazar
      @GregSalazar  2 года назад +7

      Glad you like them! More on the way.

  • @bigatlas4547
    @bigatlas4547 2 года назад +55

    ooo we finally got a laptop on the series :D this'll be really interesting

    • @CaveyMoth
      @CaveyMoth 2 года назад

      Thank gosh it was an actually decent laptop that was easy to take apart.

    • @awoowie_nate
      @awoowie_nate 2 года назад +1

      *"fix skills increase"*

    • @awoowie_nate
      @awoowie_nate 2 года назад

      @@mccalejk2 *sadness increase*

    • @gokublack8342
      @gokublack8342 2 года назад

      @@mccalejk2 Blame these laptop designers they don't exactly make it easy for us to fix even if he had gotten it to switch to the Integrated graphics it still wouldn't have been "fixed" it wouldn't be playing games anymore fr

  • @IFSAWidowmaker
    @IFSAWidowmaker 2 года назад

    another great video . love this series. love the troubleshooting angle.

  • @NicholasJeffery
    @NicholasJeffery 2 года назад

    I have been a laptop user since 2008/2009 so I'm really grateful to watch this. I've only done my own servicing once to my previous laptop and put simply, it was arduous, and nerve wracking.

  • @hillardbishop8755
    @hillardbishop8755 2 года назад +3

    @Greg Salazar I have really enjoyed the Fix or Flop videos. Carey Holzman has been recommending your cleaning videos as well. Good job!

  • @kairukun93
    @kairukun93 2 года назад +28

    Greg, I know this might sound little crazy or very unlikely, sometimes backlight LED can go bad. Have you tried shinning a light near the LCD pannel while it's on? I notice it does shuts off when you press the power button, like going to shutdown or sleep mode. Also I've red some of the comments saying, "try using a m.2 to PCI-E adapter with desktop GPU, which is a good idea to diagnose if the CPU/APU still works but not the DGPU! Also I have you tried using the "FN+Screen" button to switch default screen, like if you want to have extended, duplicate or just show second screen (I know you can't see thes screen but it's worth a shot) Anyways I like this series of troubleshooting Computers from viewers near you, Keep up and good luck bud!

    • @johanplay
      @johanplay 2 года назад +3

      the "FN+Screen" is a good pointer too. alot of laptops won't display on external is not told to

  • @mohammedfaeez4066
    @mohammedfaeez4066 2 года назад +1

    Had a similar issue, tried a hail Mary and tightened the hell out of the heat sink screws and it worked, worth a shot.
    Great content!

  • @joshuafurr9439
    @joshuafurr9439 2 года назад

    I found this series and I love it. Awesome of you to do it for free even though you are already making RUclips money. Also awesome of you to occasionally toss in an upgrade for free here or there. Keep up the great content

  • @samstechreview2891
    @samstechreview2891 2 года назад +3

    Thanks Greg you just saved my afternoon

  • @c4rn199
    @c4rn199 2 года назад +1

    I use to own a computer store and work on these things all day. Sager, Asus ROG (my favorite), Alienware, MSI, even HP gaming laptops. Usually the culprit was cold or cracked bga joints under the chip, where it got hot enough to slightly melt the lead free solder and cause one of the 500 little connections to lose continuity. Usually preheating the bottom for 10 minutes and reflowing the chip with kester 951 and a large enough nozzle would resolve the issue. I want to say it was 90% effective.
    So the chip may not be dead, more/less disconnected.
    The ones that didn't come back to life were sent out to L2 Computer in Brooklyn NY. They have a very expensive automated IR bga solder rework machine. They're usually pretty cost effective as well.
    If the laptop hasn't been sent to anyone else give them a try.

  • @WouterVerbruggen
    @WouterVerbruggen 2 года назад +20

    I would have started with hooking it up to the LAN and see if it appears on the router. That way, you'll know if it is booting up. Yes, systems can boot up with a defective GPU, depending on where the issue lies exactly. Especially laptops which use some form of hybrid graphics, like you talk about. Btw the FLIR is a great addition to the kit!

    • @12349goku
      @12349goku 2 года назад +9

      Owner here: this is something I did not think of. I appreciate the suggestion. When it arrives back to me (it is on the way) I will try my best to update you if the laptop shows up on the router's app.

    • @killertruth186
      @killertruth186 2 года назад +1

      @@12349goku I do wonder if you would drain all of the power (hardware reset) then power it back on? Or have you tried that?

    • @jesselagendijk5896
      @jesselagendijk5896 2 года назад

      @@12349goku It's been a while ago but I've even seen a similair issue with an HP Zbook where the M.2 SSD was defective. This would cause the system not to POST or display anything. Try removing all non-essential devices. HDD, SSD, WAN card, battery and just run it off of wall power.

  • @johnpaulbacon8320
    @johnpaulbacon8320 2 года назад

    Nice job on the evaluation of the laptop.

  • @ecolon2010
    @ecolon2010 2 года назад +1

    I own a Clevo Sager P775TM1-G and I love that I can replace both the CPU and GPU if they were to fail on me. Yeah the graphics card module is expensive to replace, but it is still better than sending it in and paying way more to get it repaired when you're out of warranty.

  • @notorioussquad
    @notorioussquad 2 года назад +2

    @Greg Salazar you should try using the NVME slot it can act as a PCIE and can provide display out with a riser cable.

  • @naughtydrivers1669
    @naughtydrivers1669 2 года назад

    I had the same problem. Was new ram that was bad. Caused the system to lock up before it even showed a picture on the screen. I noticed there was nothing of testing different ram in this video. When I went back to the ram that came with the laptop it worked like a charm!

  • @cupofjoen
    @cupofjoen 2 года назад +1

    My dream is always building a compact desktop rig that I could bring everywhere (because I'm a nomad stage operator that'd control broadcast and dmx system). DIY Perks has done this.

  • @cliffgrilo255
    @cliffgrilo255 2 года назад

    One way to possibly fix it is to bake the motherboard at 200deg C for 10 minutes with the GPU/CPU Chips facing upwards. Do this at own risk, good ventilation is necessary as the smell is quite intense. This process allows the solder to soften enough to repair any minor cracks that may have been caused by the laptop overheating. Common problem with gaming laptops in general. Fixed 2 old laptops with graphics issues like this

  • @lanceuppercut7418
    @lanceuppercut7418 2 года назад

    I love this series.

  • @nightmareinaction629
    @nightmareinaction629 2 года назад

    i just watched the first one lol and i am glad to know you actuallymade a series of it

  • @possumbarnes
    @possumbarnes 2 года назад

    You may have done this off camera, but I didn't hear you mention it. I was surprised you didn't try to boot it up with no SSD, HD, or Wifi card installed. I've seen so many times a simple short of some type on one of the removable components that causes there to be no video out. Not a good sign with the GPU showing no heat though. I think you nailed it.

  • @toryjeffery5634
    @toryjeffery5634 2 года назад +19

    I’d like to add a note: there is a display cable that runs around the bezel of the monitor of the laptop. My Asus laptop did the SAME thing. If you reconnect the cable between the monitor and the keyboard you should be fine.

    • @SpikeDiegel
      @SpikeDiegel 2 года назад +2

      That could be it. reseating the display cable almost always solves the problem if the GPU didn't die. However the GPU should still get power even if the display cable is disconnected and there was no heat coming from it on the FLIR image.

    • @panman1964
      @panman1964 2 года назад +5

      although note that should still display to a external monitor when plugged in, which this wasn't doing

    • @user-ll3kv5jq5v
      @user-ll3kv5jq5v 2 года назад

      As another guy pointed out - if that was the case, the machine was going to boot, detect the external screen and connect to it.

  • @bothellkenmore
    @bothellkenmore 2 года назад

    My 2010 Toshiba lappy died when I loaned it to someone who had a habit of putting it on bedding and blocking the airflow. Definitely a reball scenario. Back then I could have sent it to NYC for $125 and they said would include an updated graphics chip. I didn't do it. I looked into the DIY reballing a la XBOX 360 but never did it. I'm doing the oven thing right now, I'll keep yall posted.

  • @ToastyBeard_
    @ToastyBeard_ 2 года назад

    Another amazing cleaning fixing video from Greg love your videos keep up the amazing work dude 👍

  • @TheRibenaMan
    @TheRibenaMan 2 года назад

    I’ve been binge watching vids on pcs because I’m getting one soon for my birthday and Christmas so I’m addicted to watching random vids on them lol

  • @Reemelix
    @Reemelix 2 года назад

    IBM technician here! Your laptop skills are suprisingly good. If there is a discrete GPU it will probably be broken every time, no matter if its via slot or soldered into the board. This model would need a new planar. This model ive only swapped hinges to so its not a terrible one. Not that many businesses get gaming laptops, but some people pay for the best warranty that sends me to their house. :x

  • @abdouzplay3012
    @abdouzplay3012 2 года назад

    Oh, for the first time this early, and welcome to the laptops on the series xD

  • @sondrel2
    @sondrel2 2 года назад +2

    In Norway we have an extended warranty other than just the manufacturing one. "PCs, computer components and expensive printers are expected to have a service life significantly longer than 2 years and will therefore have a complaint period of 5 years, cf. Consumer Purchase Act §27. Some parts in these products such as batteries and adapters are considered to be wear parts and will therefore not have a life expectancy of significantly longer than 2 years, these parts will therefore have a limited warranty period of 2 years." This is from the electronics store Power.

    • @lensav9985
      @lensav9985 2 года назад

      We have the same laptop in your pfp lmao

  • @nxtg7713
    @nxtg7713 2 года назад +1

    Although might not be easy, you could try blind running into the bios by using a reference Legion bios as a guide to figure the navigation/key presses to switch to IGPU. Saving and exiting will bypass the DGPU I guess? I'm not sure..but would've been worth some tries if its only a GPU issue.

  • @jendyliew4598
    @jendyliew4598 2 года назад

    A laptop guide, advices are pretty rare to find. Although, the component name for pc and laptop are the same, it quite different on how they are on a laptop.. I hope there's more laptop guide out there from the major pc youtuber... Great work on the vids Greg!!!

  • @mbwatson1000
    @mbwatson1000 Год назад

    At the end of what Greg did, I would have got a volt meter out and look for the power rails coming up on the main board. You can also test for shorts on the power rails, which may lead to a shorted item.

  • @wellosouf
    @wellosouf 2 года назад +6

    Wouldnt it be an idea to plug in a external discrete gpu like on a bench maby that way u can definitely call it on the gpu?

  • @gmualum08
    @gmualum08 Год назад

    This is a video after my own heart. My first foray into PC gaming was a very expensive Sager gaming laptop purchased in 2013 and had SLI Nvidia 670M laptop GPUs. All I did over all the years was 1) order a replacement fan when one died and 2) reapplied thermal paste a few years ago. My parents still use it for basic everyday use as it's gaming days have long past except for the oldest titles from 2012 or so (think GTA V and Diablo 3). Very reliable laptop nonetheless considering how long I made it last.

  • @bUGstA915
    @bUGstA915 2 года назад

    Love the content Greg.. have you done a vid about cloning m.2 ssd .. would love some information on that ..keep the great work up bro 🤘🔥

    • @KPS3ngineer
      @KPS3ngineer 2 года назад +1

      Look up Macrium Reflect. Hope this helps!

  • @lesdoodis121
    @lesdoodis121 2 года назад

    Man I was hoping you could get it fixed but you did everything you could. By the end of the video I was hearing the jingle that plays when someone loses a game in the Price is Right. Dun dun dundun wuhhh🎵

  • @tc7364
    @tc7364 2 года назад

    Had the exact same issue. It was the Dram slot. Had to move my single stick into slot b and bam picture came back. It guy I used removed all ram and booted without ram, screen lit up immediately but obviously wouldn’t boot without ram. But this is how he proved it was the ram slot that was the issue.

  • @vitom5513
    @vitom5513 2 года назад +1

    As to getting the built in graphics, is there a way to reset the CMOS so the built in gpu is default chosen?

  • @themadatheist1976
    @themadatheist1976 2 года назад +1

    Lol, fixing my MSI because greedy them forgot to ad the 2nd m.2 slot components. Just fixed the order I have with Digi-Key since 1 part was on backorder til Feb 2022, and I don't want to wait that long!

  • @charandeepsingh475
    @charandeepsingh475 2 года назад

    And it worked perfectly even better

  • @KDaverGraphics
    @KDaverGraphics 2 года назад

    I find that most laptops also have a FUNCTION key combo to swap between native and external Display. take a look at the keyboard functions. and you should see display symbols with a / between them. try that while powered on and the external should turn on.
    Great videos. keep them up.

  • @veritassyfer1185
    @veritassyfer1185 2 года назад

    Send it to Luis in NYC. That guy is really good at diagnosing dead boards. From what I see it looks like the GPU is not getting solid contact to produce the image. I came across a dead Y740 with same problem after the RMA it was a bad GPU luckily the guy who bring it to me had warranty still. Get that external GPU my dude, it helped me figure out issues on many things.

  • @utsuhoreiuji2309
    @utsuhoreiuji2309 2 года назад +1

    Oftentimes, I've found that a dead hard drive or an SSD reporting weird numbers on its SMART can prevent a boot. In my opinion, you should have checked to see if it would boot without those devices connected, as they are high failure rate components.

  • @TheAmazingCraft1
    @TheAmazingCraft1 2 года назад +3

    something weird with lenovo laptops i noticed working on 2 already is that clearing the CMOS (disconecting the small battery on board) will damage BIOS installation. So by clearing CMOS he might have introduced another issue.

  • @Megachinima
    @Megachinima 2 года назад

    18:18 Back in 2000, after buying a 20Gb HDD from a local pc repair shop, they wanted to charge me about 75USD to hook it up which involved unplugging the molex and IDE cable from my dead HDD and just plugging them to the new one. Also wanted to charge me an extra 50USD to reinstall the OS (Windows 98). It's a good thing I learned to tinker with computers prior to (and maybe bricked a few) because these place can/will extort people for more money. That's why I don't mind fixing or upgrading a friend's pc or laptop.

  • @eddieb4228
    @eddieb4228 2 года назад +2

    I think he should put in the old ram.. mine is the y740 17in but with the 8750h and the 2080 Max-Q and mine runs flawless. Don't know if the ram speed matters but the CPU is set for 2666hz and that kit is 3200hz. Even though you can't overclock in the BIOS, I think it's worth a shot.

  • @SaberToothSL1
    @SaberToothSL1 2 года назад

    another thing that can be done to verify that the pc is working with no display out is trying to connect it to the network, checking the IP which was assigned to the machine from the router and then using another pc or phone to try and take an RDP session (for rdp to work a password needs to be set for the account) if this works then you know for a fact that windows is loading and there is no issue there, then we can check all devices etc and maybe get more information.

  • @bizhanm3833
    @bizhanm3833 2 года назад

    I have laptop with the same issue, it can be dead GPU or a burned mosfet or coil in GPU power supply side. You have to test the components there for short and if a lot of are shorted use the voltage injection methode starting at the Mosfet with 1.5v and 3 amps at the beginning and looking under thermal cam to find the shorted component. Mine was more complicated because two power lines were shorted together and produced a lot of heat on the CPU which I was thinking about a shorted CPU but I couldn't be because a shorted CPU doesn't heat up like this , so I found a coil which was making this issues and then in Graphic chip part there were two dead coils, by replacing those I was able to power up the laptop, it took me 6 months to diagnose it.

  • @giantheman16
    @giantheman16 2 года назад

    im sensing some louis rossman vibe ... keep it up greg .. fixing and flopping ... every tech guys gift and curse XD

  • @vexedgriffin9668
    @vexedgriffin9668 2 года назад +1

    So just a theory for the future on laptops, i think you could possibly unplug the display ribbon cable, and then attempt to power on with an external display. Maybe it would work because it would be the only display attached.

  • @ccgert
    @ccgert 2 года назад +8

    As an IT professional, never trust users' troubleshooting.

  • @johngangemi1361
    @johngangemi1361 2 года назад

    Just for reference Greg, Lenovo has service manuals available for their laptops which are very useful.
    Great videos!

  • @letario
    @letario 2 года назад

    The gentleman at northridge fix is a beast

  • @mysteriousghost4852
    @mysteriousghost4852 2 года назад +16

    I have the same laptop, but usually when mine doesn't boot, i can press the Novo button and it brings up options for BIOS Update, Setup, Normal Boot and stuff like that. It's a pin hole button near the right side power LED, kinda like a reset button. In Setup, there's an option to disable the discrete GPU, if that worked then definitely a problem with the GPU lol @Greg Salazar

    • @12349goku
      @12349goku 2 года назад +9

      Owner here: the button did not work unfortunately. It would not display on an external or internal. Geeksquad actually tried this for me.

    • @robertsteel3563
      @robertsteel3563 2 года назад +3

      @@12349goku oh wow even the reset button doesn't help! I feel like The Legion is kinda ruining your life right now, idk. :\

    • @user-px9ez2hs7o
      @user-px9ez2hs7o 2 года назад +1

      @@12349goku USB-C uses the iGPU so you could try using a USB-C dongle with an HDMI port. That right there would answer a lot of questions.

    • @DabblelyDiddly
      @DabblelyDiddly 2 года назад +1

      @@12349goku Was vantage allowed to flash the bios?

    • @frommatorav1
      @frommatorav1 2 года назад +2

      @@user-px9ez2hs7o I thought Greg tried the Thunderbolt and USB C ports for video out, without success.

  • @silverzen1
    @silverzen1 2 года назад

    As a repair tech, we would have ordered the mainboard. He could check with Lenovo directly and they would ask if he wants to pay for the repairs if the device does not have Customer limited warranty or Accidental Damage Protection. He can check with Lenovo warranty lookup with the serial number to see what coverage he does have.

    • @silverzen1
      @silverzen1 2 года назад

      After checking that device is not covered. But he can purchase an extended warranty for $75 for an additional year. This will cover parts and labor.

  • @iheartdiscgolf
    @iheartdiscgolf 2 года назад +1

    Fixing laptops is the worst, especially now that they need to be thinner and smaller. Everything is shoved into a tiny ass space then you have to be columbo to know where all the little ribbon cables are and then putting them back together... I mean it is nice of them to include all those extra screws so you have them when you put it back together.. oh wait those are supposed to go somewhere 😳

  • @Faroar86
    @Faroar86 2 года назад

    Perhaps some insight from a former laptop tech for major vendor that rhymes with Bell (Visit small business, residential, large companies, government offices etc etc). Loved the troubleshooting process you went through. Looks like you checked most options in a logical order. Generally how something like this would be handled (if laptop is under warranty) is in the first instance, the customer would call the support line and work with the help desk operator in troubleshooting the issue. In most cases, when the issue can not be solved over the phone the help desk would send the job out to the technician in the area. In the job, they would "shot gun" a bunch of parts that may solve the issue. In this case, more than likely they would of sent out a mainboard, display cable and display screen and provided instruction to swap over the mainboard first and see if that would solve the issue. If not, then display cable, then display screen. Its requested this way so that if the issue is resolved after replacing the mainboard, the display cable and display screen can be sent back. The faulty mainboard is also shipped back. Unsure of what process is conducted back at the vendor, but I believe the mainboards are reconditioned / repaired. Now imagine you have 8-10 jobs lined up for the day. All with similar issues. All spread over town. Time is precious and due to SLA and deadlines, spending a lot of time attempting to troubleshoot issues onsite causes headaches with customers / calls from vendor asking where you are haha. Obviously as you become more experienced, you work faster etc etc. But there is always the spanner thrown in the mix with laptop jobs. It can be cut-throat at times. Sometimes a job might be a simple battery replacement (5min job), or could be a full blown rebuild, where the laptop is in a 1000 pieces (1hr+). And this is also conducted in the clients office, home, shop etc etc. Give me a desktop PC to work on any day! Long winded post. But great content Greg. Enjoy your work.

  • @thatbritishgamer
    @thatbritishgamer 2 года назад

    something else you can try in future that may save laptops. when i worked in a repair shop a lot of the time all we needed to do with laptops that were behaving like this was disconnect the mains and battery hold the power button in for 30 seconds reconnect all then a lot of the time it would boot again.

  • @noobgamer8361
    @noobgamer8361 2 года назад

    i have a old laptop which had same problem fans were working cd drive was working when i turn it on but no display i connected to external display it didnt work so i left it on for half an hour or so suddenly it turned on but with 800x600 resolution i wasnt able to play any games(vice city etc)basically i wasnt able to play potato games or play 1080p video so i changed in bios to uma graphics from switchable graphics and it is working now with integrated graphics but graphics is dead and hdmi port is dead! just using it as a storage device and browsing yt on 720p

  • @matiasjcarro
    @matiasjcarro 2 года назад +1

    Try removing the battery and powering on without it
    And disconnecting the RC232 battery for a couple of minutes to reset bios

  • @EmptyTome
    @EmptyTome 2 года назад +14

    The descret gpu are 100% off if the igp is used on many laptops. It could be as simple as a corrupted bios.

    • @DabblelyDiddly
      @DabblelyDiddly 2 года назад

      Id bet you money Vantage flashed TP or IP bios and not the proper one.

    • @EmptyTome
      @EmptyTome 2 года назад

      @@DabblelyDiddly Would explain why the cpu and chipset heat up to normal temps and no visible shorts. My laptop did this after I did maintenance on it. Re seated all of the connections and it worked again. Some stuff is simple jumping to dead parts is the last thing that should be done.

    • @DabblelyDiddly
      @DabblelyDiddly 2 года назад

      @@EmptyTome Yeah in this exact case I think BIOS is the issue. Had the situation you describe happen before on many notebooks. This powering on and just being lifeless though while cpu and gpu heat up to idle temp is all too telling to me. And I know I've seen pics of Legion owners showing pics of their screens with vantage wanting to flash IP bios.

    • @Jake-ee4wk
      @Jake-ee4wk 2 года назад

      is it possible to reflash a laptop bios?

    • @EmptyTome
      @EmptyTome 2 года назад

      @@Jake-ee4wk I don't see why not. It'd be a bit of a pain with a clip, or you'd have to de solder the chip. Unless, it has an spi port.

  • @sirlurksalot4454
    @sirlurksalot4454 2 года назад

    There's one thing you could have done and that is to connect an external gpu to the laptop by way of the wifi connector inside the laptop, they do make adaptors for this and at least you could see a screen to run further test

  • @milus2917
    @milus2917 2 года назад +1

    Will external egpu dock work on it ?

  • @VENOMTECH
    @VENOMTECH 2 года назад

    I have a MSI gs60 with a faulty GPU idk what exactly is wrong but I get random Bsods related to grfx kernel I get random shutdowns, I need to warm up the motherboard with a blow dryer before it even boots, and it shuts down when I end a gaming session even though the cpu and GPU are not very hot (both under 80c) but something seems to be overheating cause I have to leave it to cool down for 5 minutes before I can turn it back on

  • @3xrd965
    @3xrd965 2 года назад

    in germany, by law, we get at least 3 years of warranty. hat has really helped me in the past (fried CPU MOBO RAM etc. ...)

  • @LordAncker
    @LordAncker 2 года назад

    Had this issue happen on my acer laptop. Had to flash the BIOS with a usb jumper which was so awesome to take my "bricked" laptop back from the dead.

  • @runiquepro5815
    @runiquepro5815 2 года назад

    I was always a fan of being able to game on the move, but this is the reason I converted from a laptop to a desktop even though I always bought laptops that had interchangeable gpus and cpus.

  • @LogicFreedom
    @LogicFreedom 2 года назад +1

    Do you have an eGPU to try and see if that would work?

  • @rwdplz1
    @rwdplz1 Год назад

    I used to buy, repair, and sell Thinkpads in college, you could get basically anything unless it was a rare model like a T43p.

  • @RaistlinSimpsonAngus
    @RaistlinSimpsonAngus 2 года назад

    Hey Greg, I had the same thing happen to my Laptop, where i had it powered on for a whole night and end up with the screen not wanting to work; although I was able to use an external Monitor. what would the issue be, or would it be better just to buy a replacement.

  • @alloy0455
    @alloy0455 2 года назад

    I had this exact issue the moment I got it out the box, it was brand new from lenovo and I'd would only power up on the odd occasion, 2 am or 7pm were the normal times it would work

  • @FINSTREAM
    @FINSTREAM 2 года назад

    i have brand new motherboard msi x570 tomahawk wifi and i have installed all the drivers and tried the different components but still crashed windows 10 and done a clean installation and the wlan and web port didn't work at all even though the drivers were installed and the bios clock was taken with 10 minutes off and put in place. what do you think is broken

  • @johnbagley8211
    @johnbagley8211 2 года назад +1

    A laptop is indeed a personal computer :D

  • @awoowie_nate
    @awoowie_nate 2 года назад

    This guy is gonna be active fixing everything even if he s on 80s

  • @javianbrown8627
    @javianbrown8627 2 года назад

    Think you could add a link to purchase things like say laptops and stuff you look at in the description if possible?

  • @RobertCenc
    @RobertCenc 2 года назад +24

    What are the chances that an m.2 to pcie adaptor whit a desktop gpu and an external psu would work in this particular case?

    • @VentusHarpus12
      @VentusHarpus12 2 года назад

      I was just about to comment this, i love the idea, but that would also mean he couldn't use it for mobil technically!

    • @RobertCenc
      @RobertCenc 2 года назад +1

      @@VentusHarpus12 i was more thinking in the way that IF it would work, he than could activate the integrated gpu (the one in the APU/CPU) and see if it works

    • @12349goku
      @12349goku 2 года назад +7

      @@RobertCenc owner here: this is a fantastic idea! I will be exploring this option in the near future. Thank you for the suggestion!

    • @Spectre-wd9dl
      @Spectre-wd9dl 2 года назад +1

      If you got a older/weaker GPU that didn't need external power like an rx550 you wouldn't have to deal with the external PSU.

    • @RobertCenc
      @RobertCenc 2 года назад

      @@Spectre-wd9dl the adaptor requires power too

  • @MAX-ol7xj
    @MAX-ol7xj 2 года назад

    What you can do is test resistances.
    If component gets none resistance, it is propably the dead one.
    Working component should give you resistance.

  • @GregM
    @GregM 2 года назад

    Been down the road where you order a part for a laptop from a third party via an online website. You wait several weeks with the laptop disassembled because the laptop is not functional without part only to find out the part was not as advertised and won't work. You lost all the time waiting for the part and have to source out the part all over again. Meanwhile the customer is asking if their laptop is fixed.

  • @andrepinto2602
    @andrepinto2602 2 года назад

    I had the same issue on a desktop, because I was changing stuff on bios. And before that I updated it to the last version. The solution could be remove the cmos, or hit the pins close to cmos with something metal which was the case that work for me. But laptops do not have pins?

  • @RandomTechVideos
    @RandomTechVideos 2 года назад +2

    We need laptops to have more replaceable and upgradable components! This is totally possible. Instead of having one mainboard or motherboard, have 3 connected to each other. One for the CPU, one for the GPU, and one for the motherboard. It wouldn't even make the laptop any thicker!

    • @tnxmatze
      @tnxmatze 2 года назад

      we basically had or have this allready in some way. in short: to expensive. look what mxm gfx cards cost. we had replaceable cpus too but if its not a standard part, its expensive. if its standard, its not optimised for laptops. overall not worth the effort to make something what a fraction of the customers want.

    • @safetyzone2962
      @safetyzone2962 2 года назад

      That's why I use a lot of older mobile workstations and gaming laptops. Everything including the GPU and CPU are upgradeable and replaceable if something dies.

  • @mxmoondoggie895
    @mxmoondoggie895 2 года назад

    This is why I avoid laptops except a small one I use for working/internet access when I travel. I get some people don't have the room for a desktop or students who want to also have something they can use to do work on and take to lectures but if anything goes wrong and you have no warranty left you're stuck. Gaming laptops are also stupidly expensive compared to what you could buy for that in a desktop and if anything goes wrong with a desktop you can easily replace a part within a day and at most a couple hours work if you need to replace a motherboard depending on how quick you are at removing everything and putting everything back with the new motherboard.

  • @TheSilviu8x
    @TheSilviu8x 2 года назад

    The fact that is not making any beeps, means that it's a corrupt bios.
    Common practice on cases like that is too take out absolutely everything, main battery and bios battery included and short the batterys contacts, together with pressing down the power button for more than a minute.
    Then, power on the device without the ram and battery. Usually, after mounting the ram, it boots, even if it's really borked up, but if so, it will not work nonetheless, but hey, its a little win...

  • @alinoz
    @alinoz 2 года назад

    try to disconnect the laptop screen from the MB ...it happened with me ... and i had to disconnect the screen cable to get post on the HDMI

  • @EinSwitzer
    @EinSwitzer 2 года назад

    POWER CHOKE closest to center of motherboard also put thermal pads on those micro controlllers

  • @matthewwilliams5258
    @matthewwilliams5258 2 года назад

    probably tried this, but on my dell xps 13 it got stuck on a black screen and removing and replacing the cmos battery was the fix, different laptop and no dedicated graphics but theres no harm right

  • @dionelr
    @dionelr 2 года назад

    I used to work at a computer shop years ago, and people brought in laptops ALL the time like this. If it’s not as simple as replacing a broken screen, I just told them to buy a new one. Parts + labor made it not worth it for the majority, since name brands charge up the wazoo if you aren’t “authorized”.

  • @Alpha8713
    @Alpha8713 2 года назад

    Even though you have no graphics output, does it boot? If so, can you log into it with VNC or RDP or something similar over the network? If so, there might be a way to toggle from discrete graphics to integrated graphics in software, in which case you could try that.

  • @toaster98
    @toaster98 2 года назад

    One possible thing to try and get a sinal out of it is a USB 3 docking station. Those come with their own gpu and dont have to rely on the internal gpu.

  • @saranshkumar1744
    @saranshkumar1744 2 года назад +1

    I think that the dgpu is working fine. In my case, the dgpu stays at 0% untill a game or a program requires it to work. So, there is no power input in the dgpu, hence no heat.
    All laptops (excluding MacBooks) are smart enough to use either the igpu or the dgpu based on the workload.
    The the most probable issue here should be a capacitor, resistor, IC or a fuse.

    • @MayvinLimMohan
      @MayvinLimMohan 2 года назад

      MacBooks actually has this feature... like the Early 2011 17-inch MacBook Pros had 6000M graphics (I believe it is the 6750M, correct me if I am wrong) which were prone to crippling graphics failure whereby it artifacts when something GPU intensive launches. There were workarounds such as physically disabling the dGPU by shorting two pins to make it only work on the iGPU... this iGPU with a render-only GPU has been implemented for years and it became industry standard basically when putting discrete GPU's in laptops.

  • @dominik8291
    @dominik8291 2 года назад

    I had an Lenovo legion y520 : I updated the bios and after successfull install the laptop bootlooped 😅(1120€!)
    I turned it off (the screen says do not turn off or something like that)and powered it back on…it works😂😂😂
    Keep up the good work dude👍

    • @derekhatake
      @derekhatake 2 года назад

      wait what? i have a y520 too. it works ok now?

  • @ravipeiris4388
    @ravipeiris4388 2 года назад

    Great video Greg. You've gotten my neurons firing about the solution for this. There is a new company, Framework, that makes notebooks with discrete parts that can be easily replaced like a desktop computer. Google the company's name as it's a new company.
    Ravi Peiris M.D.

  • @evergreatest7644
    @evergreatest7644 2 года назад

    I had a laptop which wasn't turning on at all, no fan spinning, no lights turning on. Luckily I had an exact same laptop (with a kinda messed up display) and I swapped the motherboard. (Fun fact: I forgot to plug in the CPU cooler fan connector, t'was a pain to disassemble it and reassemble it, especially considering that it was an old laptop with a 4th gen i7 in it.

  • @RRReviews10X
    @RRReviews10X 2 года назад

    Another reason for lower amount of warranty time for laptops is they account for the possibility of people traveling with them. Movement, jostling, potential to drop or spill things on it.