Why the Police Came to my Shop and Threatened to Arrest me!

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  • Опубликовано: 7 сен 2020
  • The State police visited me the other day and threatened to arrest me for a bad NH state inspection sticker Here is the whole story.
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    Flying Wheels How to run or start a business get a car dealers auction license dealership auto repair how to get a state inspection license is it illegal to make a fake inspection sticker what happens can you get arrested?Does my state require the car to be inspected what is checked Vehicle inspection requirements sold no warranty form as is buyers guide can you sue if a car doesnt pass Pre-Purchase inspection near me MA NH ME VT CT MI CO Florida CA TX GA 2020 2021 2022 CYA Protect yourself
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Комментарии • 2,6 тыс.

  • @PuppyPetite
    @PuppyPetite 3 года назад +143

    Most dealers would never post anything like this, I have mad respect for this one for sharing how some people no matter what you do and how far you go in business. They are never satisfied.

    • @patricc.7629
      @patricc.7629 3 года назад +4

      ONCE A MOOCH.......ALWAYS A MOOCH...........

  • @JRMagoo
    @JRMagoo 3 года назад +395

    The moment they start asking for a bunch of free stuff, it's time to tell them the car is not for sale.

    • @blackhercules1753
      @blackhercules1753 3 года назад +10

      As is means as is. It's not a new car. If you're worried about the condition of a vehicle, don't purchase it.

    • @JRMagoo
      @JRMagoo 3 года назад +6

      @@blackhercules1753 Not always the case for dealers. In many states dealers are held to a higher standard. The idea is that buying from a dealer that the vehicle has at least been inspected and hopefully will last you at least a couple years. Granted that no one has a crystal ball that can tell them that the differential will fail in a month or that a CV joint will go bad in a week. But certain states may require dealers to do safety inspections on a vehicle prior to putting a car or truck up for sale so that it is know to be at least safe to be driven on the road when that car or truck leaves their lot. That isn't to say that the car needs to be in a "as new as possible" condition. Vehicles can be sold with known issues as long as those issues are disclosed to any buyers that were found during their vehicle inspection, ie. drivers side CV boot torn, L R window does not operate, AC does not work and so on. And because of any other unknown potential issues, dealers use the "As Is" window stickers. Then it's all up to the buyer if they want to still purchase the vehicle.
      Can a dealer sell a vehicle with known bad brakes? Yes. As long as it is disclosed to the buyer, the buyer tows the vehicle off the dealers lot and the buyer signs a dealer release of liability.
      But you don't get any of those safety measures when you buy a car off of Craigslist. You buy a Craigslist car and a week later the driveshaft drops on the ground because of a bad U joint. Now you want to sue the seller because you find out that they sold you a pile of crap. The first thing the judge will ask you is, "did you take the car to a mechanic to get it checked out before you bought it?" And when you say "no", the judge will dismiss your case based on buyer stupidity.

    • @fredc8346
      @fredc8346 3 года назад +4

      I am a lifelong mech and although not a pro car dealer I have sold some cars. And right customer or buyer you have to be smart. And when you feel it move on. I have only had to do it a few times car or job but it is not worth the aggravation. There is simply too much work and too many buyers to ever take any bad customers.

    • @AshenTechDotCom
      @AshenTechDotCom 3 года назад +2

      i learned that selling computers in the 90's... we had to have several people removed by cops because we refused them service after they acted horrible...

    • @fredc8346
      @fredc8346 3 года назад +2

      @@AshenTechDotCom Even the car and repair business can be (is) problematic with customers, but wow pc's! So much worse mostly because my honest opinion of computers, hardware and software is that it is all about what I would call junk. There would be no way to satisfy some customers in most areas of that business. I refuse to fix pc's for people and I should never sell any pc's or parts. Others can have that world.

  • @josephrobichaud5198
    @josephrobichaud5198 3 года назад +94

    I went to a garage in Deltaville VA to get my truck inspected. I know something was wrong when the guy spent an hour with a clip board making notes instead of doing the inspection. They gave me a rejection sticker and an estimate for over $2000.00 to do the needed repairs. (this is on a 2003 F150 with only 80,000 miles) Upper and lower ball joints, front shocks, tie rod, all new brakes and rotors, rear tail light lenses. What they did not know was I had replaced all this except the tail light less then 1000 miles ago. I even showed them my receipt for the work that had been done and they refused to admit they where wrong. I called the state police to report them and the policeman had me meet them at another inspection station to check it over and they found nothing wrong with it. The other station location lost there inspection license for 30 days.

    • @toriless
      @toriless Год назад

      This whole "safety" inspection thing is just a racket to rip you off. NH should be ashamed it has this legalized theft. My state is like many and does not legalize this con job garbage. In CA you waste more money on the crap than you do am maintenance and gas. It is an pure scam !!

    • @thunderthormx
      @thunderthormx 9 месяцев назад +10

      Should have been a harsher punishment

    • @josephrobichaud5198
      @josephrobichaud5198 9 месяцев назад +10

      I agree! I posted a review on facebook, and Yelp and they tried to sue me. Nothing I said was untrue so they lost once again.

    • @seekanddestroy1200
      @seekanddestroy1200 7 месяцев назад +2

      Yeah is typical of shops that are hunting for work. I inspect in Va but we don’t do the work (which is why a lot of people like me) if it actually fails then it gets a rejection you go elsewhere for repairs. Most people don’t bring in junk where I work though or they have their own people look it over before coming to see me

    • @010bobby
      @010bobby 6 месяцев назад +1

      We don’t have these inspection scams in South Carolina…

  • @blackmanops3749
    @blackmanops3749 3 года назад +120

    I wasn't aware State Troopers were also certified mechanics. I went to an inspection class last year at the NH DMV and was told otherwise, by a State Trooper. Gotta love big government.

    • @fml5910
      @fml5910 3 года назад +4

      Same here. Like that

    • @2011dlm
      @2011dlm 3 года назад +8

      OMG, I those were the thoughts in my head exactly. I think if the State Troopers were mechanics they could make a better salary.

    • @KI-wj6mq
      @KI-wj6mq 2 года назад +2

      That’s Dept of Motor Vehicles under the NHSP. That IS their department. They handle all oversight of State Inspections. This Video should have been against the buyer. Not Giving impression SP did something wrong. Thumbs down.

    • @peterpeter6442
      @peterpeter6442 2 года назад +3

      I work for a towing company in Chelmsford and the police are the ones who do the DOT inspection. I also work for Ford in NH. They don’t play when it comes to inspections.

    • @ttaylor70ify
      @ttaylor70ify 2 года назад

      Better they do that then shoot unarmed citizens

  • @MarcosSilva-kd3kz
    @MarcosSilva-kd3kz 3 года назад +485

    All this for $4500??
    Don’t matter what you do she will badmouth you at the end.

    • @SpeedyPerkins88
      @SpeedyPerkins88 3 года назад +21

      I was thinking the same

    • @MrMcmahons
      @MrMcmahons 3 года назад +17

      Was literally going to comment this haha. I dont blame him for refunding since it was all over 4.5k!

    • @gscapes1360
      @gscapes1360 3 года назад +15

      4500 is a rip off for that Sab specially all rusted out

    • @fixitfrank412
      @fixitfrank412 3 года назад +16

      @@gscapes1360 Yeah, thats a $2500 car around here at most!

    • @CDNStig
      @CDNStig 3 года назад +17

      @@gscapes1360 Even Edmunds values it at $1700-$3700 ... I can't get over this guy ...

  • @danielbane3844
    @danielbane3844 3 года назад +214

    She is still gonna be unhappy even when you give her the money back.

    • @MrBeevee5
      @MrBeevee5 3 года назад +8

      Of course, she is going to think she should have charged interest on the money.

    • @dw4940
      @dw4940 3 года назад +4

      And you're absolutely right! Shud put "customers" like her on a special list. I know thats illegal but its done all the time

    • @ctiops4151
      @ctiops4151 3 года назад +1

      Money back and BBC

  • @ArchAnge11
    @ArchAnge11 3 года назад +329

    For an older car what did the buyer expect, equal to a new car ? She is indeed a Karen.

    • @warrenpuckett4203
      @warrenpuckett4203 3 года назад +12

      My sister got banned from every car repair shop within 15 miles. Got so bad my brother had to take her car to a shop to get it repaired. Then he got banned.
      She was not happy with me.
      I refused to work on her car and I was a transmission mechanic. When she asked why I would not work in her car. I told her I already had all the cars I wanted.
      At one time she was a brick house. Then she turned 45 and the bricks needed a lot of work.
      Karens get real loud when they can no longer walk down the street and get everybody's attention.

    • @stevenk6900
      @stevenk6900 3 года назад +2

      lol...what is a karen?..sorry?

    • @warrenpuckett4203
      @warrenpuckett4203 3 года назад +10

      @@stevenk6900 Basically a spoiled loud mothed female that makes a big scene about anything that is perceived as in her way or she feels steps into her realm of privileges.

    • @martinez1701a
      @martinez1701a 3 года назад +2

      @@warrenpuckett4203 my mother in-law is like that, i replaced a leaky pipe in her bathroom sink then she got a clog and was like what did you do are you sure you put it in right? It was the u shaped pipe about 8 inches long there is nothing inside, anyway I stopped doing shit for her after that now she always says how come Arthur wont fix anything for me lol

    • @ouch74
      @ouch74 3 года назад

      @@warrenpuckett4203 Ha,ha, that sir brings new meaning to phrase "built like a brick sheet house".

  • @davidlamberson5435
    @davidlamberson5435 3 года назад +44

    Put her picture up all over the dealership and bar her from the property and EVER buying any vehicle or service from your business.

    • @michaelcesar800
      @michaelcesar800 3 года назад +3

      there needs to be an all access web page that show names and pictures of these people to shame them into changing. Don't be a Karen

    • @funfun5656
      @funfun5656 2 года назад +2

      @@michaelcesar800 Lol we have that in the B2B space and for customers to complain about businesses (BBB). Makes sense it should go both ways. Personally I think crappy people should just have to pay a "douche canoeing fee" which is essentially a service charge for every moment of my time they've wasted docking their douche canoe in my business.

  • @donaldbailey5576
    @donaldbailey5576 3 года назад +17

    A friend of my father owned a snowmobile sales and repair shop in Milton, NH. He once said to me, “I love having my own business. But I hate dealing with people. They take all the fun out of it.” I have never forgotten that pearl of wisdom he said that 50 years ago.

  • @SuperchiefApache
    @SuperchiefApache 3 года назад +94

    Yo dude, with service like that? You can’t go wrong! I really appreciate your honesty and transparency! Good job!!!!

  • @bb590
    @bb590 3 года назад +69

    You did WHAT SHE WANTED! SHE WINS AND NOW THAT REINFORCES HER BAD BEHAVIOR! She will continue her bad behavior indefinately!

    • @animejanai4657
      @animejanai4657 3 года назад +5

      Karen was well-connected, so she misused the system to her benefit.

    • @jupitercyclops6521
      @jupitercyclops6521 3 года назад +4

      That is true and a good point, but to Hell with her.
      Let her continue her bad behavior on down the road.
      It's not this guy's responsibility to teach Karen a lesson.
      Thats my opinion anyways

    • @zerocal76
      @zerocal76 2 года назад

      Sure but it's too much of a hassle and too time consuming (especially for this guy as a business owner who's always busy) to do anything else. The refund gets her off his back and believe me, life will humble her. Life humbles everyone but especially the Karen's of today

    • @bb590
      @bb590 2 года назад

      @@zerocal76 nope.. she will LEARN this behavior works! Just like theft. The average theif steals approx 70x before they get caught... even when they get caught the math says its better to keep stealing..

    • @zerocal76
      @zerocal76 2 года назад

      @@bb590 I never said allowing it or doing what they want was the best thing overall to do. But would you personally as a business owner or individual take the time to do things completely right w/ a Karen like her? What if she was the 10th person you met or did business with in the last few months that had issues like that; would you take the time in effort to handle things in a way that would finally stop that crappy behavior from each one of those 10 ppl?

  • @leeross1205
    @leeross1205 3 года назад +48

    "State of New Hampshire has an incredibly strict state inspection a lot of rust a lot of snow"
    *Minnesota has left the chat*

    • @Slow4x454
      @Slow4x454 3 года назад +2

      Texas inspectors will pass anything

    • @leeross1205
      @leeross1205 3 года назад +2

      @@Slow4x454 as long as you pay the fee, no point of it.

    • @fassstEddie
      @fassstEddie 3 года назад +5

      @@Slow4x454 In CA you can have bald tires, no brakes, no horn, no lights (blinkers included), no mirrors, no nothing to do with safety. But god help you if your car smokes or will not pass a smog inspection. I also live in Hawaii. There we do not have smog inspections. What we do have are safety inspections. That is, you better have good brakes, good lights (all working) good tires, good mirrors, no cracked windshield, etc, etc. They don't care if your car smokes or would never pass a smog inspection. All HI is interested in is do you drive a safe vehicle?

    • @WS102
      @WS102 3 года назад +6

      @@fassstEddie For sure, in Kalifornistan, you can wheel in rolling death for the most part, but the second it smokes, someone will report it to CARB / California Air Resources Board, and they'll be on you like a fat kid on cake.

    • @JerzeyBoy
      @JerzeyBoy 3 года назад +3

      @@WS102 As someone who did a road trip in a loud straight pipe. With a Cat delete in my P71 to see California. I will NEVER look nor drive in that state again!

  • @Nahiyanize
    @Nahiyanize 3 года назад +457

    The real crime you committed was letting a Karen on your property. At my dealership, I don’t let these in

    • @nantucket897
      @nantucket897 3 года назад +23

      Exactly. You can tell a Karen a mile away. I usually throw bad word card on the ground to distract them. There’s so many of them in the wild these days.

    • @JL4ever
      @JL4ever 3 года назад +3

      🤣😂🤣😂

    • @ohfawkno4335
      @ohfawkno4335 3 года назад +1

      Mannn Karen’s...🤦🏽‍♂️🤦🏽‍♂️

    • @UncleRobsGarage
      @UncleRobsGarage 3 года назад +4

      The real crime is we got rid of the n word ,and now call people Karen's!

    • @ohfawkno4335
      @ohfawkno4335 3 года назад +11

      @@UncleRobsGarage Karennnnnnnnn

  • @raybrensike42
    @raybrensike42 3 года назад +128

    Customers like that raise the costs for everyone else.

  • @jamesplotkin4674
    @jamesplotkin4674 3 года назад +7

    "Be unhappy somewhere else." That's awesome ;-)

  • @jonathanlawrence4490
    @jonathanlawrence4490 3 года назад +16

    "She wanted a high-end car on a budget..."
    If she was convinced that a Saab qualifies as high-end, I suspect that a fool and her money are parted more often than not.

    • @funfun5656
      @funfun5656 2 года назад

      Man having recently test drove drove a friend's new Kia Stinger I don't even know what high end is anymore.

    • @joecool9739
      @joecool9739 2 года назад +1

      Well a Saab 93 Convertible was definitely a high end car when it was released
      All Saabs were

  • @Shaddowbanned
    @Shaddowbanned 3 года назад +205

    Trooper is NOT right , it's called being a enabler , you have no continued this woman's vicious cycle by enabling her.

    • @Kimono714
      @Kimono714 3 года назад +15

      but in his position I honestly think its best. He literally upgraded everything that was wrong with the car and can now sell it for more. I wouldve shoved THAT in her face so hard man I would not have let her walk away with the thought that she won 😂

    • @Kimono714
      @Kimono714 3 года назад +6

      but of course with respecting the customer and what not I'm sure that's the better move, I just don't think I would have the restraint from rubbing it in her face that she's signing away on the best deal she could've possibly gotten especially with that nasty attitude

    • @tarnantula
      @tarnantula 3 года назад +4

      @@Kimono714 that’s only if you can get more for it... Also, he now has more time & money invested into this car to only to have it still sitting in his lot.
      So, he lost the money from the sale that could have went into purchasing another car, paying staff, utilities, etc. That car is still taking up space in his lot (space that could be occupied by another car) and he now has to find a buyer willing to pay more for this vehicle.
      It’s not as simple as you or the trooper make it sound.

    • @JL4ever
      @JL4ever 3 года назад +3

      Yeah but you have to understand how NH/New England law enforcement are first and then this all makes sense.

    • @royhenrickson736
      @royhenrickson736 3 года назад

      @@tarnantula Roger pistol Ruger loa

  • @mdcrews71
    @mdcrews71 3 года назад +63

    I feel your pain. Handling the situation as professionally as possible isn't easy. Good job!

    • @Patriot168
      @Patriot168 3 года назад +1

      I can't imagine doing your job in your state move to Michigan, lots of rust but none of that craziness

    • @gregtrent5068
      @gregtrent5068 Год назад

      Okay Karen, I bet you want a good deal for dirt cheap too.

  • @jimbosweeney
    @jimbosweeney 3 года назад +6

    Well handled, you can't hit a home run every at bat, but a reputation of treating people honestly and fairly leads to long term success. Well done!

  • @jamese.morris2891
    @jamese.morris2891 3 года назад +18

    There was probably a high school reunion at about that time.

  • @danielhartin7680
    @danielhartin7680 3 года назад +405

    Cops doing vehicle inspections? That's a new one on me.

    • @FlyingWheels
      @FlyingWheels  3 года назад +37

      regular here

    • @hookyjo72
      @hookyjo72 3 года назад +13

      Flying Wheels they also inspect cars in south bend Indiana If you purchase one from Michigan

    • @mmmmcheese4850
      @mmmmcheese4850 3 года назад +10

      Busy cops

    • @robertcarly9183
      @robertcarly9183 3 года назад +17

      State Police usually issue the inspection stickers and enforce them.

    • @mexicanspec
      @mexicanspec 3 года назад +23

      @@FlyingWheels What training do they have to inspect cars?

  • @annhale6382
    @annhale6382 3 года назад +27

    You handled the situation great. And that's why I will "NEVER EVER" work with the Public again in life because of people like that.

  • @rtex8563
    @rtex8563 3 года назад +6

    Thank you for sharing your story! That woman was clearly Evil! Demanding so much for paying so little. I'm glad you made more money in the end after going through all that! It is nice to know there are still honest dealers like you!

  • @delandbrooks3291
    @delandbrooks3291 3 года назад +8

    In Business the first rule is that "It's cheaper to keep a current customer than to earn a new one". But at some point, you just gotta let Karen go.

    • @boydmerriman
      @boydmerriman 3 года назад

      First you have to be a customer. A "Karen" is a problem, a parasite, a trouble maker, and those are not customers.

  • @viccarrasquillo5183
    @viccarrasquillo5183 3 года назад +62

    You know , I have been in the auto business for over 35 years , I have always dealt with customers the way you do . It is an honor to know that there is people like in this world . I would love to meet you in person and shake you hand ✍️. Thank you 🙏

  • @mikekamper7674
    @mikekamper7674 3 года назад +23

    I own a car dealership in missouri and i handle things the exact same way as you do. Your spot on you can see these customers coming a mile away and ive learned if they complain over and over again means they just made the wrong decision on there purchase in there mind and theres no making them happy so like you said unless you want bad reviews just give there money back and hope they never come back,,, We dont need customers like that they love drama and love to make people miserable... You could of fixed every thing possible on that car and a week later she would hear a squeek and be right back in your face or blowing your phone up..

  • @ericlovett9870
    @ericlovett9870 3 года назад +28

    New Hampshire? So much for “Live Free or Die!”

    • @tedstyle3798
      @tedstyle3798 3 года назад +2

      Yeah, the cops usually choose for you to die

    • @frankszczepanski1217
      @frankszczepanski1217 3 года назад +3

      I'm surprised she didn't leave with the car, the money, Medicare for all and her student loans paid for, lol.

    • @piseypeov3050
      @piseypeov3050 3 года назад

      “Just hire mechanic like me to check the car before buying” Scotty Kilmer. Rev up your $4500 to $1500. Rev up your engine. LoL

  • @dkbeard3810
    @dkbeard3810 3 года назад +1

    Thanks for your transparency!

  • @mlsmcv9591
    @mlsmcv9591 3 года назад +107

    She probably only wanted it for the weekend to impress her friends.

    • @robertthomas5906
      @robertthomas5906 3 года назад +3

      With a Saab? LOL.

    • @aaravvs
      @aaravvs 3 года назад

      @@robertthomas5906 LOL

    • @77nizzova53
      @77nizzova53 3 года назад

      @@robertthomas5906 It was a convertible though!!!!

  • @hughjanous95128
    @hughjanous95128 3 года назад +46

    that state trooper was way out of line telling you that you will not get to see your kids, basically thats what he said

    • @armands3153
      @armands3153 3 года назад

      Yes, but the gorgeous Charger in the thumbnail makes up for it.

    • @valqueenofValhalla
      @valqueenofValhalla 3 года назад +1

      No that’s a fact if they were found to have a record they can’t chaperone field trips in our state

    • @frnweclipse3130
      @frnweclipse3130 3 года назад +1

      @@valqueenofValhalla bro he's not saying if that's what could happen. It's wrong for the trooper to show up scold them and throw his weight around and threaten jail time. How are you this dense

    • @applepoop10
      @applepoop10 3 года назад

      @@armands3153 it’s not an old school charger.

    • @armands3153
      @armands3153 3 года назад

      @@applepoop10 Obviously, but the paint is fantastic.

  • @franciscoburgos787
    @franciscoburgos787 3 года назад +10

    I just subscribed based on how you handled that scenario. Good job! Wins all around.

  • @jeffmccrea9347
    @jeffmccrea9347 3 года назад +1

    The list that you said was wrong didn't slip through a crack, it drove off a cliff into a canyon! Holy shit!!!

  • @stefanegger
    @stefanegger 3 года назад +24

    "if you got money I WANT IT!" - wise words, my man

  • @daytonaguy3584
    @daytonaguy3584 3 года назад +42

    Screw selling in your state...that's excessive

  • @louienineball4184
    @louienineball4184 2 года назад +1

    You are a intelligent business Man THANK YOU BRO.

  • @Jakevrana
    @Jakevrana 3 года назад

    You handled this well, way better than I would have. As a child of a small business owner I understand customer satisfaction is gold! Word of mouth and your reputation is everything, I believe you did what you could to keep that intact

  • @leeogden2064
    @leeogden2064 3 года назад +14

    I think you're a straight dude, I've been in the used car business for 23 years in Pennsylvania you did everything right.

    • @dw4940
      @dw4940 3 года назад

      Ive dabbled in tge bid ness and definitely wudn wanna sell vehicles for a living. Hobby maybe.

  • @LoveBandit1000
    @LoveBandit1000 3 года назад +28

    New state motto needed: "Live Like A Slave Or Die"

  • @oh7vngsxr6ix91
    @oh7vngsxr6ix91 3 года назад

    I’ve been watching this Chanel for about 2/3 weeks now and I’m currently in the process of starting up my own used car dealer and the amount of information on this Chanel is awesome. Love the transparency, Keep up the good work and thank you for all the good info!

  • @dorivalmelo8209
    @dorivalmelo8209 Год назад +1

    As a former salesman I know exactly how bad is this sort of situation. And you was able to handle amazingly.

  • @gabrielivar9283
    @gabrielivar9283 3 года назад +10

    I respect the way you treat your coworkers, I’ve been watching your videos since I turned 16 and I definitely look up to you🙏🏻

  • @usamyhomesweethome8805
    @usamyhomesweethome8805 3 года назад +83

    She wants her stimulus money back. It's happening everywhere.

  • @BrentS100
    @BrentS100 3 года назад +2

    Karens don’t care about anything said written or sold. Sooooo, why do you think she will agree to the hold harmless agreement? She didn’t on the other agreements. So tired of them that I grieve when they walk into our shop. Jack the price to get them out of your hair. You are a nice guy, brother!

  • @billhewes
    @billhewes Год назад

    Thank you - every time I think about starting a used car dealership - I only have to watch one of your videos to see how much work and headache is involved. Thank you for saving me a really, really, really big headache !!! LOVE YOUR VIDEOS !!!!!!

  • @Rcmiller
    @Rcmiller 3 года назад +60

    She sound like she is unhappy and has to make everyone else feel that way.

    • @watchinit6530
      @watchinit6530 3 года назад +9

      Rcmillet 2269, If she's married, her spouse is the most unhappy because of having to live with her.😏

    • @MrNotorius5500
      @MrNotorius5500 3 года назад +1

      Hence the old adage misery loves company.

    • @DWS1435
      @DWS1435 3 года назад +1

      Just thank God U R not her husband. lol

  • @CaliCarsEnt
    @CaliCarsEnt 3 года назад +12

    Man..... I thought California had too many rules/laws. Hats off to you for being successful with so many obstacles.

  • @voiceadvicetech
    @voiceadvicetech 2 года назад +1

    Headache follows people that wants headache😎👍 TRUE WORDS MAN.

  • @blaga19
    @blaga19 2 года назад +2

    Ugh...cops have such a power-complex good on you for saying "whatever man" and just getting it over with

  • @6476Mike
    @6476Mike 3 года назад +58

    $4500 for a decent car, new shocks and a bunch of other parts to keep her happy wtf ???, honestly there should be a national database to recognize Karens and avoid doing any business with them, huge smh to people who just want problems and create problems around them just for the fun of it SMH

    • @billfinnz4110
      @billfinnz4110 3 года назад +2

      Not to mention SAABs are the absolute best. Everyone that owns them loves them with a passion. She was stupid af to pass this deal up. She thought she was screwing the dealer for screwing her but she just screwed herself lol

    • @nwgoku2011
      @nwgoku2011 3 года назад

      Sadly people would end up being sued for discrimination. Karen's know no bounds

    • @darthrevan2063
      @darthrevan2063 3 года назад

      @@nwgoku2011 then you do it right back. The only way to forever shut up a Karen is to sue the fuck out of them and make sure they get nothing. Burn them down and Bury them. Then they will stop.

    • @eriksboy7019
      @eriksboy7019 3 года назад

      @@billfinnz4110 yes here in Sweden you can have $12-15000 for that car its a collection car. Mint conditions twice.

  • @driverx57
    @driverx57 3 года назад +36

    Should have filled in "Karen" as the name on the refund contract for show purposes.

  • @puregsr
    @puregsr 3 года назад +1

    I'm an ER doctor and basically I deal with the same crap all shift. It's all about customer service. If you're nice to people, everything can be solved in the end. You may have to take a few steps back financially or a dent to your pride. But no need to get angry to be rude to anyone. It took me at least 5 years to learn that, trust me.
    The police is not there to get you. They have enough shit to deal with. If you're courteous and cooperative, they really rather leave you alone.

  • @Girl_and_her_GSD
    @Girl_and_her_GSD Год назад +1

    Thank you so much! I loved this video very knowledgeable

  • @stymiesnerdly771
    @stymiesnerdly771 3 года назад +6

    It'd be a shame if someone placed a Craigslist ad with her number and stated "2nd shift worker, call after 9pm only".

  • @747Durango
    @747Durango 3 года назад +5

    You have a good approach and philosophy. Thanks for going the extra mile. It shows that you value relationships, referrals and want long term satisfied customers. That will yield success. As you progress you will get better at screening your customers and trusting your gut. Over the years, I have found that bad customers throw red flags early in the process and that is something we all need to pay attention to. I used to have a friend (business owner) that would simply keep raising his prices until they went away.

  • @shaneross7428
    @shaneross7428 7 месяцев назад

    I love how you handled that situation.

  • @TheAdatawodi
    @TheAdatawodi 3 года назад +2

    I've been in situations like this when I was in car sales. Lost many sales because I would explain the faults in the vehicles but i gained customers because I was honest and straightforward with them. Hell I had someone who didn't buy a vehicle send their friend to me because I was honest with them.

  • @brucelarock7590
    @brucelarock7590 3 года назад +93

    Move to a free State!!

    • @thomasmadden1658
      @thomasmadden1658 3 года назад +1

      The state of iowa needs that ,

    • @CarlosGutierrez-qw6pr
      @CarlosGutierrez-qw6pr 3 года назад

      @@thomasmadden1658 what you mean?

    • @jackmehoff1565
      @jackmehoff1565 3 года назад

      Carlos Gutierrez Iowa cars are rusty underneath after one winter we wouldn’t have any cars on the road if surface rust made a failed inspection but we have no inspection so thank god

    • @robertboatright6452
      @robertboatright6452 3 года назад +3

      Surface rust? He said they poked a whole in the rust with a screwdriver. That's not surface rust. 🤷‍♂️

    • @robertboatright6452
      @robertboatright6452 3 года назад +2

      Move to a free state 😂😂😂 idiot

  • @66codered
    @66codered 3 года назад +17

    this is why your a good businessman

  • @scottfarley6867
    @scottfarley6867 6 месяцев назад

    I was in business for 5 years and I learned early that there are customers you don't want or need in this world. They are trouble from the minute they come into the moment you refund their money.

  • @TheQuarterbackX
    @TheQuarterbackX 3 года назад +1

    Sounds like you did an awesome job. Even though a painful one. Made it all work out. Sounded like the buy back was the best choice from the beginning. And, when all said, sold it for more, and added lots of new and great customers to your list of repeat customers.
    Sounds like a man business sense worth learning and following from.

  • @MrCcroom
    @MrCcroom 3 года назад +10

    I did the same thing with a house one time, buyers had a crooked realtor. I came to close but refused to sign the closing doc's the way they had written it. My choices were sell the house to them and they would ride me on warranty items during the year term and probably after. The closing cost they wanted and tried to hold me hostage to {I didn't agree to in the contract) was $3500. I could pay them $3500 or pay $3500 toward their closing costs which I never agreed to. I paid the $3,500 without selling them the house, not worth the headache.

    • @ericwsmith7722
      @ericwsmith7722 3 года назад +2

      I don,t know why there would be closing costs if there was no closing, but one think i would never do is take a offer from anyone with a FHA loan...takes forever to close, and they will nit pick everything , and if thats not bad enough, they will perform all nature of tests,,, radon lead paint, and copper pipe joints, mold etc ,,,while the seller does not pay for all those tests,,,, if they find anything its now "on the record " that you now know ... and will have to disclose it to the next buyer.... because you will not want to to the $30,000 in "repairs" the FHA wants ! Fortunitly I never had to learn any of that the hard way

  • @duckwacker8720
    @duckwacker8720 3 года назад +9

    You don't ask them if it's okay to record. You tell them you're going to record.

  • @lesterparker1594
    @lesterparker1594 3 года назад +1

    This whole inspection thing is crazy to me. In Georgia, we don’t have any kind of inspection. We got cars on the road held together with bungee cords. My 2011 focus has hit 2 deer, bumper hanging off, and still going.

  • @theKellyG
    @theKellyG 3 года назад +1

    This is why people act this way. Keep rewarding that bad behavior.

  • @shawnsykes4811
    @shawnsykes4811 3 года назад +23

    This is why I stopped selling cars. People want maseratis for geo prism prices

    • @NickTarterOKC
      @NickTarterOKC 3 года назад +3

      They would have been better off with the Geo anyway. Lol

    • @survivalSC
      @survivalSC 3 года назад

      I agree. But I did love selling cars to most people. They never cared what the price was all they ever wanted to know was the down payment and the monthly payment. Got to love selling stuff when they don’t care about the price.

  • @danhillman4523
    @danhillman4523 3 года назад +33

    I'd move out of any state that ran an inspection racket.

    • @charlessmith833
      @charlessmith833 3 года назад

      Cars from states that salt the roads in winter and cars from Florida all have rust, rot problems underneath. Don't buy one. There are other states that have a better record with rust than those.

    • @BossesDream
      @BossesDream 3 года назад

      theres 7 or so states that don't require an inspection at all

  • @user-xw7dq8vv1i
    @user-xw7dq8vv1i 7 месяцев назад +1

    In Florida we don’t need safety inspections or emissions. I can’t believe the craziness I see you guys dealing with around the country

  • @dmark2639
    @dmark2639 Год назад

    Kudos to you for being an honest and upfront dealer...much respect. Unfortunately there are many Karen's out there that just thrive on drama and negativity.

  • @mexicanspec
    @mexicanspec 3 года назад +7

    The worst part of the car business is dealing with the public, which is why I like to buy cars but not sell them.

  • @oliverk9896
    @oliverk9896 3 года назад +3

    Excellent video Craig! Thank you for sharing you experiences running your business.

  • @PaulGibbons
    @PaulGibbons 2 года назад

    Just stumbled upon your channel. I subscribed and have been chewing up the content! Great stories here. Plus, I didn't realize until 3-4 videos in that you're only 30min away!

  • @daivdash
    @daivdash 3 года назад +4

    I would have, at the second , "sell me on this car again" told her, "you know what? This may not be the car for you. Please shop around until you find the perfect fit". And been done with her. She will undoubtedly bad mouth your business, even after the refund was given. Making herself look like, not only a victim but the warrior that took down a bad man and made him refund all her money. I know it is hard to dismiss a sale but some people are just not worth the time you wasted.

  • @kevinrickey3925
    @kevinrickey3925 3 года назад +3

    You are an honest, well intended business man. I wish you the best!!!

  • @hdpro66
    @hdpro66 3 года назад +21

    (From 1 business owner to another...) Hope you've figured out by now that not all customer's money is worth getting! There are cases (like this) where it's more cost effective to walk away...

  • @ouch74
    @ouch74 3 года назад

    Found your channel and first time watching it!...and I learned something new. I didn't realize how stringent NH can be when it comes to state inspection but it makes sense regarding rust corrosion. I live in MA. so I totally understand. I liked your vid. and will subscribe. THX!

  • @rollcam4506
    @rollcam4506 3 года назад +1

    I’m in the business as well. And my recent video shows the exact headache your going through.... but on my end they just strictly never pay me what’s due.

  • @g.fortin3228
    @g.fortin3228 3 года назад +4

    Best thing when you have a customer like that is ask really top dollar for the car and dont budge.. so they go somewhere else !

  • @on-site4094
    @on-site4094 3 года назад +7

    Here in Canada 🇨🇦 it’s called a certified safety check it’s good for 30 days. It takes years to build a good reputation and a short time to loose it. Some customers can be a nightmare. U did good

  • @jamesfaner348
    @jamesfaner348 3 года назад +3

    You know when you work with the public you will find people like this

  • @timothyberlinski2299
    @timothyberlinski2299 3 года назад +17

    One question, do you have a warrant? No, well private property so get out.

    • @carollewis3912
      @carollewis3912 3 года назад +3

      That's what my mom told a policeman.

    • @rebelyank6361
      @rebelyank6361 3 года назад +1

      Legally you could do that but you are much better off to let it go. I also am licensed as a N.H. state inspector and have dealt with them. There are many gray areas in the inspection laws. A happy officer will look 1 way whereas a pissed off 1 will look the other.

    • @thearcher1740
      @thearcher1740 3 года назад

      Does his shop look like a private home to you? That business is being "allowed" to live on the whims/kindness of the state. The state can shut him down on a variety of (potentially dubious and threadbare) "reasons"

    • @RustyPumpkinRanch
      @RustyPumpkinRanch 3 года назад

      What you need is a guy like me to ship you some southern rust free cars and trucks, then you can have another edge and not be liable for rusted out cars.

  • @WIDESIDE72
    @WIDESIDE72 3 года назад +11

    Karen reneged on the first signed agreement regarding no warranty. What makes him think she won’t continue trashing him online, etc? 😂

    • @daren32909
      @daren32909 3 года назад

      I don’t know why she would sign such a restrictive policy regarding social media and the like.

  • @mikewieltschnig5230
    @mikewieltschnig5230 3 года назад +10

    You are doing the correct thing by refunding the money and have her sign your documents,it’s not worth it,especially $4500.00.Your lucky ,mine was very similar only $25000.00 refunded.

  • @dougfredricks2017
    @dougfredricks2017 11 месяцев назад

    I tell customers "I Would rather you being 😠 mad at me being Truthful " rather than mad because of dishonesty. 🙄

  • @bobd1805
    @bobd1805 7 месяцев назад

    What a beautiful way to to handle the situation.

  • @bctdmarketingdesign675
    @bctdmarketingdesign675 3 года назад +11

    Those NH laws are crazy, got my truck from there and they had to inspect it before they sold it to me and I was coming from out of state.

  • @bronxtaskforce01
    @bronxtaskforce01 3 года назад +3

    Made the right decision refunding the money. Those type of customers feel they are entitled to every little thing

  • @alfredoandroid357
    @alfredoandroid357 3 года назад +1

    One thing I learn from my dad as a little kid, sometimes you better off losing money and having some bad customer owe you money but getting rid of the person, than having to legally fight over money with a bad customer its not worth it in the end .
    Like that scene in the movie Bronx Tale, lol

    • @rocknrollparty1313
      @rocknrollparty1313 3 года назад

      How did the line go? "Son, so you lost twenty bucks, but now you know that he's a scumbag, and it only cost you twenty bucks". Perfection.

  • @loyb2194
    @loyb2194 3 года назад

    You are great. I loved this video.

  • @juanrounds
    @juanrounds 3 года назад +3

    Man this why I watch this channel ✊🏽

  • @samiam5557
    @samiam5557 3 года назад +26

    WOW, you handled that tactfully. Kudos.

  • @jman96camry
    @jman96camry 3 года назад +1

    Dude you remind me of my salesman that I found at a local dealer I always go to him for my cars because he is straight forward and very honestly I only go in to buy cars when I have cash or am ready to finance a car

  • @dblackman95
    @dblackman95 3 года назад

    Your one of the best not all dealers are as honest as you especially the name brand dealers

  • @piercehawke8021
    @piercehawke8021 3 года назад +64

    A 'Karen' upset over some (resolved) issues with a $4,500 car in the Rust Belt?! Said customer signed off that the car was sold to her 'as-is'. Hopefully, the cops can find something legit to charge this woman with, down the line.

  • @davidmorgan4750
    @davidmorgan4750 3 года назад +3

    Happy to see more cars/trucks in your lot! Now time to sell to happy customers

  • @stephendiamond9893
    @stephendiamond9893 2 года назад

    Good advice That’s a smart businessman

  • @handasquad8742
    @handasquad8742 3 года назад +23

    Don’t sell the car to difficult customers

    • @chrismc410
      @chrismc410 3 года назад +1

      Better still, she gets difficult, stop the deal in its tracks, ask her to leave. Better still, refer her to a large, big sign, big ad, can-be-seen-from-the-highway/interstate dealership
      Example: "Ma'am, with what you're asking and obviously need in a car, I don't think my dealership is the right one that can fill your needs.
      The large dealership in town/the city might be better suited for your unique needs as they have a much larger selection of vehicles and therefore have much wider latitude price-wise. They also have a much more diverse financing options and quite frankly more resources than I do that will have a much better chance of making you happy than I can."

  • @bradhardy100
    @bradhardy100 3 года назад +11

    It's time you start trusting that gut feeling..when she said re-sell me this car...you should of said the cars not for you...bring it back...lol

  • @douglasking2973
    @douglasking2973 2 года назад

    New subscriber from u.k. keep the brill videos up

  • @drewbush6535
    @drewbush6535 3 года назад

    Wow glad it worked Out.

  • @tieftruam3944
    @tieftruam3944 3 года назад +4

    Hey flying-wheeles. Ive been passed your buisness a few times and always heard great things bout you guys. Keep up the great work.!!