AUSTRIAN AIRLINES 767 Business Class 🇺🇸⇢🇦🇹【4K Trip Report New York to Vienna】Lost my bags!
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- Опубликовано: 14 май 2024
- What's it like to fly Austrian Airlines in Business class? Check out this 4k Trip Report & Honest Unsponsored Review on board an Austrian 767-300 sitting up front from New York JFK to Vienna.
Hi there! My Name is Kevin and today we will take a deep dive into the full Austrian Airlines experience. We will check out the Lufthansa Lounge at JFK Terminal 1, talk a bit about Austrian's history, explore the Business Class seats in detail, talk about them losing my bags (!), have a couple of meals on board and of course wrap it all up with The Flip Flop Score.
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💰 Flight Fare
Fare Paid: 78,000 Lifemiles (Avianca) + $58.23
Class: Business Class
Itinerary: Austrian: JFK - Vienna + EVA Air Vienna - Taipei - Saigon
Inclusions: 2x 32kg Baggage, 2 Carry on, Seat Selection(s), Lounge Access
📽 Next 5 Videos
⇢ 06 Apr: EVA Air 787 Business Class Vienna to Taipei (❤️ A MUST Watch!)
⇢ 08 Apr: No Posting
⇢ 14 Apr (Fri): EVA Air 777 Business Class Taipei to Ho Chi Minh City
⇢ 15 Apr: The Park Hyatt Saigon (❤️ A MUST Watch!)
⇢ 20 Apr: (🇹🇭Ep.1/12) VietJet Air A321 Ho Chi Minh City to Phuket
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-- Video Chapters --
0:00 Flight Preview
00:10 Intro
00:25 Welcome to New York
00:50 Terminal 1 @ JFK
01:15 Lufthansa Group Check In
01:51 Wonky Check In System
02:18 Lufthansa Senator Lounge
02:40 Austrian’s History
03:35 Incredible JFK Sunset
03:55 Austrian’s Route Map
04:10 Walking to The Gate
04:40 Our Gate
04:55 Boarding Begins
05:03 Our Flight Stats
05:20 Stepping On Board
05:43 First Impressions
05:55 Cabin Layout Graphic
06:20 Seat Finishes & Details
06:43 Mini Seats
07:10 Seat Storage & Controls
08:08 Some Awkward Moments
08:20 Missing Bags
09:58 Taxi to The Runway
10:17 Our Departure Routing
10:25 Spool Up, Taxi & Take Off
11:08 Atlantic Routing
11:22 Amenities at the Seat
12:05 Meal Service Begins
12:32 Full Menu
12:50 The Meal Begins
14:10 What Happened to The Coffee?
15:00 In Flight Entertainment
15:20 Barebones Bathrooms
15:40 Full Flat Bed
16:04 Beautiful Wing View
16:15 Full Breakfast Service
16:55 Approach & Sunrise Montage
17:56 Final Approach in Heavy Fog
18:35 Landing & Taxi
18:45 Final Thoughts
18:55 The Flip Flop Score
Music featured in this video is licensed under an Artlist Unlimited License.
This is NOT a promotional video. I pay for all of my flights and hotels (and I always tell you how much!) so I can be as honest and impartial as possible. I do not receive any special treatment that wouldn’t otherwise be publicly accessible, in fact, the hotels and airlines have no idea about my visit and that's the way I like it!
#Austrian #tripreport #businessclass
Yet more outstanding content, thanks for all your hard work. Happy to see you are up in the 40k of subscribers, well deserved.
Thank you very much!
I would be absolute horrified if i were you on the luggage gate. It is my worst nightmare of not having my luggage arrive when i travel. I even pick super long layover to make sure me and my luggage would be on connected flight if we have to transit. Great well informed video as well!
Appreciate that! Thanks for watching 🙏🏻
solid review as always. thanks for making and posting.
Appreciate that!
This is great info! Thanks for sharing. Thinking of booking Austrian in business class from Toronto for a family trip to EU next year. Still considering it but good to see your thoughts on the product.
Wonderful video again, and really enjoying seeing your channel growing!
Hope you enjoy your trip and thanks for the kind words 🙏🏼
Yet another great review video by Kevin ! I did LOL numerous times at this video - "parade of triangles". ❤
Glad you enjoyed it!
awesome content- great research and no annoying sponsors who bias your content. keep it up
I appreciate that! Thanks for watching 🙏🏻
I don’t even mind discreet sponsors as long as your options continue to remain unbiased. After all you DO need to make money for your time and effort. All the best and thank you !
Hi there, Kevin. Keep doing what your doing as your reviews are a true highlight in this let's call it, sponsored world. Looking forward to the next one and as your posting from Phuket recently, I assume your not far from where I am. All the best from Patong. Carmen
My posts are actually on a little delay to protect the anonymity… I’m on a different continent now haha. But thanks nonetheless!
@@tfft I do know that but with the recent post from the Six Sense here, you certainly haven't been far at all :-).
This video is excellent, thank you for your honest review. Austrian Airlines is my home carrier and I'm really proud of the airlines performence because they are simply one of the best carriers for long haul flights to the US or back to Europe. Sadly covid-costcutting destroyed a lot. Normally there is a chef on board who prepares meals, the cafe menue was much bigger and the catering was better before covid. Austrian provides amenity kits that include the most important things that you need for the flight. The packaging can be reused and the design is constantly changing but I do share your opinion that it might feel a little bit cheap. Privacy wasn't a big thing back in times when the 767 and 777 got these new seats and unfortunately they won't introduce new seats as all of the long haul aircrafts will be phased out and replaced by 787-9 pretty soon.
That amenity kit strategy has “let’s keep looking for a cheaper alternative” written all over it. One of those times where nothing at all probably would have feel more “premium” than getting a muslin sachet lol
As another Austrian I have to say I've always despised the airline, and it's only gotten worse ever since Lufthansa bought it. Was glad to see someone else having a horrid experience on them for once@@tfft
The breakfast looked amazing, really the best, but the main looked very just good. I would be happy with that flight.
Thanks for watching 🩴
And THIS VIDEO is why your reviews are the most honest on You Tube 👏👏
You left us hanging, did you get your bag or does the next video reveal all?
The next video reveals some more… and the video after that reveals the finale hahaha.
@The Flip Flop Traveller : Genuine question: What bag tracker do you use, lve looked at a few that only work up to 30meters? Also is yours Android or iPhone because we only use Samsung/Android? Hoping you don't mind me asking, these days l truly think it's important to be able to track your "stuff" 👍
Your humorous way of describing all the features is unique. "The parade of triangles" 😂😂. I remember once you created a name during your visit to India I think ""Mr. Speedy Gonzalez"😅😅.
Haha I didn’t create the name though. Speedy Gonzales is an American cartoon character from many years ago 😉
Its Many Years Since Flown On A B767 Last Time Was On Icelandair.Great Trip Report
Thanks very much 🙏🏻
Well, European airlines seem to be only slightly better than American ones so that implied message of "we're doing you a favor and how dare you not like it" is almost being adopted by them also. I've flown them London to Johannesburg in the year 2000 and it was actually quite good but it was a very different world then.....
There’s simply no incentive to be better anymore. The business will continue to come and they know it well. Thanks for watching 🙏🏻
I still think Delta outcompetes so many European options including Air France and Lufthansa. Best European airline for me is Swiss
Delta is likely the best of the big three in the US but for all of the US carriers there’s just such a distinct lack of refinement about them that is a big turn off for me.
I understand “flight attendants are there for your safety” and all of that, but in the US I think this is simply used as an excuse for crappy and ‘casual’ service. I want a business class flight to feel just a little bit special. Like a bit of an occasion. This is how I think Air France beats the pants off of American and other Euro carriers. (Though admittedly they need to work on consistency).
Exactly 😂 like Lufthansa. Very cold crews always. You will see them just to serve food and they all disappear 😮
OK. It's a ZERO from me but I wouldn't have known that without watching. Thank you, Kevin, you provide the excellent service that AUSTRIAN does not!
Appreciate that! Thanks for watching 🙏🏻
That landing through cloud😲
Was a (bit of a creepy) beauty!
@@tfft in the video u told it took 7 seconds!Man that scared me out. But that Breakfast platter looked yum 😋😋
Always love your brief histories! Another quality review ❤
Appreciate that! Thanks for watching 🙏🏻
“What’s for breakfast?” Omelet or scrambled omelet 😂
As much as I love travelling, flying has now become the bane of my existence.
Nah, I still love it... even the crappy flights haha. Thanks for watching 🙏🏻
@@tfft what percentage have you had good vs bad, curious to know.
Hmmm, I’d say: 5% Horrible, 15% Mediocre, 60% Good & 20% Great
@@tfft nice 👍🏻 for the amount of time you spend on planes, those are great numbers
I really enjoy flying Austrian with the staff and crew almost always being very kind, the catering onboard would be pretty good and it’s overall an good Airline. It’s a shame you didn’t get to enjoy the flight as much and I hope you will give Austrian Airlines another chance! Wit best regards from Linz, Austria 🇦🇹
Sure I don’t hold grudges 😅 Happy to try them again when the opportunity arises. Thanks for watching 🙏🏻
Hi Kevin of late I am becoming a fan for your review videos ..I think you are the one and only reviewer giving actual pros and cons of a airline....I understand you are putting a very great effort in making these videos and I really appreciate it....One thing I need to ask which business class do you like Asian airlines business class or North American airlines business class or European business class...
On a whole all of the best airlines are in Asia. Thanks for watching 🙏🏻
@@tfft Very diplomatic answer 🤟🏻🤟🏻🤟🏻
Just subscribed. Nice report. Love the small clothespin. Looks like you landed on runway 29 using a CATII or maybe a CATIII approach.
Thanks very much for subscribing 🙏🏻
Looking forward to the upcoming Vietnam videos, I’ll be there next month, can’t wait.
Hope you have a great time!
I love the 767, but I’m surprised they are still using it long haul.
I must admit I would be suspicious of egg smells in the morning🤣
I can imagine an LH Group meeting… “Well Austrian can get away with using the 767s as long as SWISS is still flying the A340s…” haha.
@The Flip Flop Traveller And Lufthansa too! ;)
Ah yah, but at least LH was “supposed to” retire the A340s already haha.
Excited for the Eva air one, absolutely my favourite airline out there but it’s been questionable after the covid restrictions and they’re still recovering
Safe to say, they’ve recovered (service levels at least).
Flew recently on the same flight. The seats are very small, I couldn't sleep, and the large passenger across the aisle couldn't fit laying flat in the seat so he also didn't sleep either. The crew were great and transparent about our delay. They did also serve dinner in the dark... and it was a bit too slow for the short transatlantic hop.
Thanks for watching 🙏🏻
Sorry, but if you cannot sleep in a lie-flat business class seat, then you are too fat. How would you seat in a normal economy seat??
I am surprised by this. I frequently fly Austrian (Miles and More Senator Status) and I have never had a negative experience with them (I can't say the same for other Star Alliance carriers).
Thanks for watching 🙏🏻
Anonymous is the way to fly! 👍🏾 awesome vids
Thanks for watching 🙏🏻
@@tfft you definitely don't want to show your face on here to blow your cover.
Absolutely fantastic video, starting from the great camera work to the educative narrative and your amazing editing skills. Also, a video very relevant to myself as i started recently to look at Austrian to spend my MM miles, as i continue to refuse to fly LH in the current seat configuration. But what a disappointing experience. As to the luggage, my original idea would have been the other way around: the ones next to the counter did not make it, hehe. Despite the shortcomings of the seat, i would still prefer it to LH and their 2-2-2 configuration. It is sad to see how much they are cost cutting. The 6 Euro Bin 50 is something that you would get in eco of EK or QR - and it is reat that you always show the market value, . And the most expensive Grüner Veltliner i found for 13,87€ on a search in german for the austrian and german market. The stripped down coffee menue is very disappointing again. And the combination of the chicken with those beans is indeed very strange..certainly not austrian. So what alternative should i look for now to spend my MM miles?. Swiss might be the best option, as i am not a big fan of Turkish..which seems to have some commonalities with Austrian: great food but the rest so so. Yet, i just read yesterday that Austrian too is planning a big overhaul of its product in all classes, with the Chef returning as well..so lets hope for the best! Kind regards!
Yes I think Swiss is the easy choice of the bunch, unless you’re flying on an LH 787 route (or an LH ex PR A350 Route, but that’s a gamble).
The reason I guess the way I did about the bags is because relatively speaking there weren’t many bags there, 50 perhaps- split between the VIE and MUC flights. Plus, mine didn’t go there… and did get lost haha. Thanks as always for watching 🙏🏻
Grüner Veltliner can be one of the finest white vines in the word if from the right region which is Wachau in Austria alongside the river danube. These Vines can be way more expansive than 13,87.
18:21 It’s such a cool experience! Happened to me once at BER, but even quicker to the ground thanks to a firmer landing.
Thanks for sharing ✈️
Another great video. Your content is always wonderful to watch. Have you got starlux on your list to travel yet?
On my list for sure, but hoping to catch them once they get long haul ops going steady. Thanks for watching 🙏🏻
Hi! I do the ground handling for LHG at JFK T1 (i also saw myself at the check in counter there, haha.) i just want to explain and answer your queries regarding the bags…
Unfortunately T1 is very run-down and doesn’t work properly at times. That day, the bag belt went down, so we all had to manually sort the bags out by the counters and send them by priority of flight departure. That explains the line of bags.
As for the bags not being loaded….the majority of the baggage handlers-contracted by dnata-called out that day, so many bags weren’t loaded and lots of our flights were delayed as a result. It was terrible. I do apologize for the inconvenience that you’ve experienced from this, but I always strive to provide the best service to passengers, especially as an avgeek and traveller myself!
Thanks very much for that! Always great to get the real story- that was an absolute mess though lol. Got my bags back via totally different routing days later.
Had a similar experience at the checkin in JFK some years ago. US airports occasionally rely on manpower instead of robust smart solutions, which makes them sometimes a POS.
Still bags get "lost" everywhere all the time. Happened to me in Europe 4 times in the last 1.5 years. If you just pack unessential stuff you won't really mind if it gets delivered to your front door a day later.
But if it was a year’s worth of shopping of things you can’t buy where you live, I assure you it matters lol. Thanks for watching 🩴
Great video as always, Kevin. Do you ever feel that you've wasted your points when you get an average or less experience? Did the bags show up? Looking forward to the EVA flight :)
Updates and conclusions about the bags will continue in the next two EVA videos. But no, I rarely regret taking a flight. If anything, I'd rather spend points on a lack luster experience than cash!
@@tfft 👍🏽 I agree 😊 Looking forward to the bag update.
Love your reviews 👍 When did your luggage catch with you? 0:03
Around a week later 😅
Thank You✈️
Thanks for watching 🙏🏻
8:20 I'm not sure if I'll be able to enjoy my flight knowing all my luggage is left behind. I never wish this upon someone XD
Oh I can assure you... you would not be able to enjoy it lol.
Every time I've flown in and out of Vienna, mostly on A320s and E170 or 190s whatever they had, I've always had nice experiences, including staff and everybody.
I lived in Vienna and yeah, the staff itself in the airport is quite a mess.
Never flew with any wide body aircraft, however, in their small aircrafts everything was fine.
Out of 30 flights, I've also got my bag lost. Getting in contact to them was a BIG mess. Finally, I got someone to contact me about the lost bag. I could either get money for my stuff or start an investigation.
I had in my lost bag my almost top speced MacBook. They told me the bag got lost at Bucharest. When I showed them the location of my Mac (even tho it was turned off, I somehow still managed to track it) being somewhere in the Vienna-Airport, they SOMEHOW found my bag the same day and it got delivered to my apartment in Vienna the following day.
You put a laptop in your check-in baggage? 😨 I'm surprised you don't live in Vegas with your penchant for gambling lol. Thanks for watching 🩴
Thanks
Great review, as always!
But.... a question: what about your baggage??😉
Stay tuned to the next two EVA videos for the bag saga's continuation 😂
JAL has their medium-haul business class on 767 with this configuration too.
Ah true. I always forget how many of them they still have.
Your review looks a bit over critical... But I might be biased as Austrian is my home carrier 😉 I understand your disappointment with the ground ops but there is nothing Austrian could really do as this is done by PANYNJ. I last flew them in C to LA last summer and the coffee menu is reduced since Covid but if you ask they try to serve you individually, on top the Flying Chefs will return soon so there is hope 😁 that this also marks the return of the extensive coffee menu... Just flew Swiss in C to DXB and their A330 is much younger but I prefer the Austrian seat and the much bigger screen. I assume you continue on EVA to TPE... I will ride them in early May and I am looking vety much forward... Still liked your video 👍
Thanks very much. As for JFK, I'm over simplifying, but no PANYNJ has nothing to do with JFK T1 ground ops. To my knowledge JFK T1 is the only terminal in the US currently owned and operated (or at least long term leased and operated) by foreign airlines- in this case LH, AF & JL I believe. While it's true that often the ground staff do not work directly for the airlines, they do work for a company that LH CHOOSES and are ultimately responsible for- especially considering how large LH's operation is at JFK, there's simply no excuse.
Nice video
Thanks for watching 🙏🏻
Kevin, I think the bread you had (the crispy sourdough) is called Finn Crisp. They are really good.
Thanks for that!
thanks....i was considering Austrian to fly from the U.S. to Paris this summer bye way of Vienna........think i will go with another air line
Thanks for watching 🙏🏻
You booked 51 weeks in advance how do you do that?? wow!! I need to leave my home by 1st May ( I have rented for the winter in Cairns Australia our high season) and still haven't booked anything. I guess thats why I always complain about the high prices. HAHA. Great video again very much appreciated.🙏👍
I book the framework of all of my travel 10-12 months in advance. That’s when you get the best (sometimes only) selection of premium award seats at good fares.
The crackers are called finncrisp 😉
Appreciate that!
I've always been scared of losing my hold baggage so much so I tend to always fly HBO.
I do when I can, but can't take 60kg of carry on :)
I am wondering what Star Alliance mileage program do you have because it will be useful in Europe Southeast Asia? For my dad he has a Thai Airways Royal Orchid membership star alliance gold or silver status which will allow him access to United Polaris Lounge Asiana🇰🇷 ANA🇯🇵 Eva Air🇹🇼 lounges
Unless you are exclusively flying Thai Airways, Thai points are expensive to use and limited in scope, one of the poorer options for Star Alliance. Asiana provides the easiest route to Star Alliance Gold Status and Krisflyer and Aeroplan are the all around most versatile. Thanks for watching 🩴
@tfft How about UA Mileage Plus Avianca Lifemiles LH🇩🇪,OS🇦🇹 A3 LO Miles & More Egyptair plus SAA Voyager & ET Shebamiles. These are the other choices to get Star Alliance gold. In the US, an American who has Star Alliance gold from Air Canada🇨🇦 gains access to United Club Lounges, which includes EWR ORD & IAD. When Asiana merges with Korean Air, can ANA Mileage Club or Air China Phoenix Miles get easy access to Star Alliance Gold.
Happy to discuss in detail on Patreon with Roamer (+) level Patreons. Thanks very much 🙏🏻
Hi Kevin, I have been following you for some time as you build your channel. I am a huge fan of your eloquent narration, focus on anonymity and consistency. I also like your video and production quality. All great. I also understand your desire for very structured reviews so that your viewers know what they will get in every review. Some other travel reviews are like this, others have a bit more fluidity while still keeping the content consistent. In a situation like this where there was a huge fail by the airline, a bit of a post flight recap on the luggage situation might have been helpful. To knowingly push with so much luggage left behind without warning the passengers is close to criminal. How was it handled on arrival? What compensation was or was not given? What was the further explanation of the Austrian staff in Vienna? I think your viewers would like to know. If structure hurts content you might consider a bit more flexibility. Thank you for what you do! You really are amazing!
The baggage updates and conclusion will come in the following two EVA videos as technically it is their responsibility (from the moment we took off from JFK) since I have two airlines on the same ticket. Thanks for your thoughtful words.
@@tfft Awesome Kevin! I look forward to the next chapter in your ongoing adventures. Travel smoothly and safely!
🔔🔔🔔
@@tfft Thanks for the heads up! Watching it now!
Great review and love your content! Too many reviewers advertise themselves and their work, making the actual review hardly representative. Curious to know what happened to the luggage and hopefully you were compensated.
Details will be in the next two videos, but no- no compensation since I was flying home and there’s rarely a way to justify compensation for delayed bags when you’re flying home.
Such a fan of your style of reviewing. Mentioned the same in the earlier episode, I take you as a reference for my flight travel.
Austrian, for its “domestic” routes within Europe used to be good. I have taken it only once from Vienna to Amsterdam. It is heartbreaking to see the condition but hoping they will bounce back.
Yeah for intraeuropean I'd have no problem taking them (or any carrier...)- but I'd definitely not pay a premium to fly them long haul again. Thanks for watching 🙏🏻
I flew Vienna to New York in economy on Austrian. Wasn’t good and wasn’t terrible. Was like riding a greyhound bus from New York City to Atlanta. Pretty much no service. Got a club soda. They may have served a meal (I don’t remember) Plane was clean.
“It wasn’t good it wasn’t terrible” could be a great new slogan for them 😅
Hmmm, I'm flying them premium economy LHR via VIE to BKK in their 772 later in May,and Swiss back in 773. Curious to experience them both.
Hope you enjoy!
You do the most thorough reviews. I always learn something. I like the way you create mystery and anticipation
Your bag situation was appalling. I would have been livid. Frankly, the whole experience sound sub par. Nothing appeared seamless.
Hope you got your bag
I did, bag updates and conclusions are in the following two EVA videos. Thanks for watching 🙏🏻
In 1958 they bought the Vickers Viscount. I saw one in Vienna in 1957. I was flying to London on BEA. Then they bought the DC-9. The pilot should not have departed without the luggage. Outrageous. At least the stewardess was honest. Strudel is small. Instant coffee on an Austrian airline?
I wish he didn’t depart also!
Hi, There is a tourist friendly state in south India called KERALA. Its a popular tropical destination like Sri lanka, Thailand etc. There are pretty good resorts out there. If you have time, kindly visit some of them to include in your resort playlist from this part of the world.
Thanks for watching 🙏🏻
Thanks Kevin for sharing . Austrian Airlines is certainly off my fly list for good now .
Thanks for watching 🙏🏻
never fly a star alliance carrier in business class out of JFK unless you have to Always fly from Newark so you get the access into the united polaris lounge
Thanks for watching 🩴
You had bad luck! The ground handling right after lock down was in any airport bad. I never had any bad experience with Austrian Business Class. I experienced once that an outlet was not working but they offered me another seat. However, before I drink decaf I take Mr Pepper or some other awsome soda :)
This was filmed more than 2 years after lockdowns ended, nothing to do with that. Thanks for watching 🩴
For a short time Lauda then Austrian flew to Sydney via Phuket or BKK. A very rare European airline service. BA is the only one now.
Thanks for watching 🙏🏻
Same thing happened with our baggage flying BA Club from Toronto to London Heathrow.
Why do North American airports keep some baggage at the side of the checking desks, neve seen this hapen anywhere else?
I’ve never seen it before either. My assumption was there was something wrong with the belt. 🤷🏼♂️
@@tfftThank you for replying
nice video friend, greeting from Indonesia
Thanks for watching 🙏🏻
They´re called Laugenbrezel
Really sorry for the bad experience on Austrian... I'm not surprised though as an Austrian myself
Just one flight- perhaps next time will be better!
Been lurking around your channel for a while now. (Subbed ofc) Your quality of presentation and cinematography is what pulls me in, whether or not I'm interested in the topic (≧▽≦). Have a lovely day!
Appreciate that! Thanks for lurking 😅
My take away is if I were to use OS it will be OUT of Vienna not into.
Perhaps a good strategy. Thanks for watching 🙏🏻
Being Asia based...I'm lucky to never have to fly American or European airlines...Asian or Middle Eastern for me. Looking forward to your EVA review as it's one of my fav airlines.
I’m Asia based too 😂 Sometimes there’s just no getting around it.
whats there inside those huge box neside seats you never mentioned whats inside them?
The side table? That’s the foot cubby of the seat behind.
Thanks for your reply man, appreciate it 👍
Given what you experienced, isn’t 74 much too generous? The redeeming aspects were the honest crew and decent food. But they ran out of the wine too.
Keep in mind, all of my scores are relative to: 1. The Price, 2. Reasonable Expectations (for that specific airline/hotel). If this flight was $4000 or it was on Cathay Pacific (for example), yes the score would be much lower.
Another great review Kevin. The unwrapped blanket would be it for me. And an “only egg” option would have sealed it. Living in the UAE Im spoiled with all the great middle eastern airlines which virtually all provide flawless service and high cleanliness standards. Keep up the great work!
Yeah you’re spoilt for choice over there! Thanks for watching 🙏🏻
I remember flying Swiss Business and asked if there was anything for breakfast besides eggs. The FA stared at me and rudely replied, " Scrambled eggs or omelette?" That was 20 years ago and I've never flown Swiss again. I'm eagerly awaiting your Eva review having just flown with them myself.
Of all airline groups in earth, LH is the first one I’d expect to always offer some sort of cold plate for breakfast. Meats, cheeses and the like. Would have much preferred that.
No worries though, I had perfectly poached (runny yolks) eggs on my first EVA flight. That made up for… everything haha.
Hey Edward!
Sucks that you had a bad experience with Swiss. I just flew Swiss Business twice last week and the staff were unbelievably polite and catered to our every need. Maybe they have changed?
Ground operations are usually an airport issue and not an airline issue, and considering this Terminal 1 at JFK is horrible in general
Usually, yes- but Terminal 1 is owned by a foreign consortium of which Lufthansa is a major shareholder. LH contracts out their own ground ops here and does not rely on standard contracts like smaller carriers at the airport do- so LH is in full control of their ground ops.
This seems abnormal, definitely not the normal experience on Austrian! I fly them a few times a year from Montréal to Vienna, and I've only ever had positive experiences. I'm genuinely sad that my beloved Austrian Airlines disappointed you. Hopefully, you can try them again in the future and have a much better experience.
Sure! They’re no where near my “never again” list haha. Thanks for watching 🙏🏻
@@tfft I watch all your videos, big fan of the hotel reviews!
Hi, Kevin, mir fehlte die Atmosphäre beim boarding, die Ruhe und die schöne Boarding-Musik, um auf die Reise eingestimmt zu werden.
Thanks for watching 🩴
So how long did you have to wait for your lost luggage to be returned to you?!
Around a week. Updates and conclusions will be in the following two EVA videos.
How did Austrian manage the missing bag situation in VIE and when did the bags finally reach you?
Yes curious how they compensated you and if you were able to get your bag in time before you departed from Vienna
My guess would be they put it on a lufthansa flight
@HelloOnepiece you are closest to correct haha.
Updates on my bags will be coming in the following two EVA videos since EVA held the responsibility for the bags the instant that we departed JFK.
Wow! Hardly anything ruins a trip more than your bags not making it to your destination. It might be a bit more tolerable if you it happens when you are returning home but when you are on outbound flights and you are only there for a short time, you can’t be faulted for being in a horrible mood.
I was returning home, but still... the fact that there was no legit reason to begin with, and then them splitting the bags up to get them back to me on different days was frustrating. Thanks for watching 🩴
Austrian knew who you were... the guy that lost his bags :)
Well it seems 90% of my flight fit into the same category lol.
I would be tempted to try Austrian and Brussels airlines but seems like they would be just ok, nothing overly special. Unlike say Oman air, which strikes me as an airline that great to fly especially if they expand their long haul network.
Oh there's nothing in LH's group that I think even exists in the same realm as Oman Air haha. Thanks for watching 🙏🏻
A relative in Latvia flies Riga-Vienna-JFK on Austrian Airlines because of ease of transfers in Vienna. I like Oslo for ease of transfers. Helsinki is also good. You got a good deal and the food looked great.
Thanks for watching 🙏🏻
I flew Austrian Airlines it was bad hopefully they will improve
We can hope!
Finally someone who revealed the truth about Austrian
Thanks for watching 🙏🏻
A.A.Gill is only trotting after you!!
🤔
Amazing video but I do find it somehow concerning that they took off with not even A THIRD of the bags
If that concerns you, wait until the update in today’s EVA Air video 😂 It’s a doozy.
Many kudos to Austrian for telling the truth about the un-boarded baggage. ALL airlines are having challenges with airport services due to covid. As a passenger, one can avoid the baggage drama altogether: on the day before your flight departure simply ship your luggage via UPS to your preferred hotel near your destination airport.
I get the feeling you haven’t shipped many packages overseas lol.
For the price to send 65kg from the US to Vietnam (or anywhere in Asia…) via UPS, I could probably buy a new car. That’s not even to take into account customs delays, valuations and tariffs- find me a hotel that is willing to goto the customs office for me, fight over the content of my bag, pay the landing fees and then be liable for it until I get there… I’ll be their customer for life 😅
I'm flying Austrian in June - luckily just within Europe. The long haul to the US is not with them. The plane hasn't taken off and I'm already having issues with their customer service. Dreading it already! LOL
Good luck 😅
@@tfft Thanks!
Aren't the window seats that are next to the aisle, er...aisle seats? Looks like Austrian is (another) one to avoid.
I like to think of them as Wiaisle Seats.
Coffee is decaffeinated by steaming the beans with various acids before using the solvent benzene to remove the caffeine, you are not going to get beans that have been processed in that manners from a coffee specialist. Your best bet is take a Starbucks on with you next time.
That’s one way to decaffeinate them, but surely not the only way. The natural decaffeination process is literally called the ‘Swiss Water Process’ (not Austrian… but close…). No solvents or chemicals are used and there are countless respected coffee brands/shops around the world that decaffeinate their beans this way.
@@tfft There are other processes, but the most frequent process used, and the one that started the whole decaf trend is as I described. But that is not the point, I would not go to a 3 star restaurant and complain there is no Big Mac on the menu, and I would not expect decaf on a specialist coffee menu
I suppose if you are wealthy or you have points or your company is paying, business is worth it. Otherwise, 700 bucks for the cattle car up front is fine. I have two drinks in the lounge bar before the flight and I go right to sleep
You’re lucky you’re able to sleep in economy… I’d love to be able to lol.
Imagine if every passenger asked for the status of their bag on the flight? I mean, information over-reach is just not helpful at a certain stage. It sucks your bags didn't make it of course, but I think being self-centered to this degree is only possible if you're the exception and not the rule.
Yes, the horror of a passanger asking if an airline did it's job properly. Such self-centered, violent and brazenly inquisitive actions should be illegal! You, Mr. Jonathan Chester- for sitting on the plane quietly while you see your three suitcases left behind- are a gentleman and a scholar and definitely, totally not out of touch with the world we live in.
Ugh. I have an upcoming flight with Austrian (VIE-EWR) and I'd forgotten how mediocre they are. Maybe better ex-VIE?
You'll likely be in a 777 then, no? That in itself will improve the on board experience... and at the end of the day, it's still business class... there are worse ways to travel lol.
The ground staff is a big problem at almost all airports nowadays. They are NOT part of the Airlines!
Terminal 1 at JFK is owned and operated by TOGA, a consortium of four airlines, including Lufthansa. Ground staff at T1 specifically are structured differently from most airports (since most terminals aren't owned by airlines)- so yes, Lufthansa is responsible for their ground staff at JFK. Thanks for watching 🙏🏻
I have premium version of this application, I try to watch your vids 2-3 times . I hope it helps you financially. Your each and every video is awesome . Love from India 🇮🇳 ♥.
Thanks for watching 🙏🏻
OK so what happened to your suitcase in the end? Anyway it's very ifficult to Business awards these days and they mostly all doubled the number of miles you need. I would be grateful to have gotten an award as long as it's reasonable.
Updates and conclusions coming in my next two reviews (as they were all on the same itinerary). Thanks for watching 🙏🏻
@@tfft Suspense!!! Thanks. Those Apple tags are wonderful.
Isn’t the bags issue a JFK problem?
Lufthansa has their own contracted ground handling staff which services all Lufthansa group airlines departing from JFK. Terminal 1 is one of the few terminals in the US that is actually owned by foreign airlines (a consortium of LH, KE, AF and JL) and so their ground handling crews are not the standard JFK contractors.
@@tfft wow gotcha. Did not know that
Luggage staff shortages are the airport's fault - funny that they will pull luggage from a plane if you are not on it due to the "law", yet they allow luggage to fly on a later plane. How does that work?
Has nothing to do with the airport. JFK T1 is operated by TOGA which is jointly owned by LH, AF, KE & JL. Even if pieces of the operation are contracted out, it’s still ultimately LH’s fault/responsibility.
Weird. that Air France is a 777. I have flown A380 between JFK and CDG
AF retired all of their A380s in 2020.
That seat looks so narrow. The decor looks really plain and uninspiring. But efficient I guess......ya ya ya. The menu looks good. Austrians do plain well.
I wouldn’t characterize leaving all of the passengers baggage at the point of origin as efficient lol.
@@tfft true but I was referring to the cabin decor.
why so surprised? sounds like you got a Lufthansa treatment. :S
🤷🏼♂️… Thanks for watching 🙏🏻
only Singapore Airlines!🎉
ummm... k lol
Shameful ground handling! That’s what you get when Airlines sub it out. Regrettably quite common issue, as airlines lower their operating cost.
Interesting QR/EK, demands on their ground Ops contract, extra staffing and a stringent timing for baggage delivery as well penalties for deficiencies.
Your videos keep getting better !! Thank You - Keep Evolving!! Message From a loyal subscriber
In this case the contracting is different though and puts the burden clearly on LH’s shoulders. T1 at JFK is operated by TOGA, which is jointly owned by LH, AF, KE & JL. Unlike a typical out station, in this case much more within their control. Thanks as always for the support 🙏🏻
I worked for unifi a ground contractor for Delta, and the company treated us poorly which in turn led to delayed bags, and delayed arriving and departure times. I told my ground crew that because we get treated like crap then we are going to make sure they get poor quality service. Of course we didn't damage or rough up the bags