Hands-down, the best, and most objective review of clothiers I've seen on RUclips. Your integrity is appreciated, Brian. Keep up the great work. Cheers.
Don't you all just love his down-to-earth, composed demeanour? And no in-your-face bleached set of teeth that you see everywhere these days. Thank you so much for your concise and eloquently put thoughts on Suitsupply. You're a bastion of tranquility amid a universe of screaming RUclipsrs. But since when do we call shops 'showrooms'? Of course they want you to say that, but why go along with their marketing ploy?
As some people have already pointed out, the way you present yourself is very pleasing for the viewers. So many RUclips channel hosts try too hard. I particularly like the absence of rhythmic music and constant cuts and changes of the camera angle. Keep it this way! Thank you!
I’ve only been to the SS in Greenwich CT, i went in wearing dirty work clothes and they treated me pretty well. I loved it, I wasn’t sure what I wanted, but they knew exactly what to pick for me. And they altered the pants for free. So it was a pretty good experience
It all depends on the salesperson you get. My guy didn't care at all, didn't know how to measure.I ended up with pants I couldn't even squeeze into and a dress shirt larger than my jacket. Best of all, he accidentally duplicated the order then demanded I send one back to be destroyed. I did him one better and sent it all back.
You are the reason I don’t go to SS. It’s respect for others to not go in dirty clothes because you are going to fit new blazers that other people might want to buy.
Did that and did not get a good experience and I went back to pick up my suit and they had me wait 25 minutes and gave me a different stylist so it felt like I was starting over again
I agree. I was in a Suitsupply shop in England today and I definitely felt talked down to as if I didn't know anything about Suits. However instead of upselling alterations, because of my shape, I was immediately told that I need a custom fit suit.
Bought my first SuitSupply suite in 2011 at their Broome Street location. What you have said on this review is on the spot. Pretentious associates and non-fitting pants are the ones I can relate to. Stopped going there a few years ago when I can't stand the associates anymore. Thank you for speaking the truth.
Completely agree with you on the showroom experience. I exchanged emails with their head of retail about it, but I don't think they have made any changes. I shop in the Madison Avenue store quite a bit and the staff has the terrible habit of dumping you in a changing room then going off to help other people for 30 mins. They could do so much better with some retail / client services training.
100% agree with your showroom assessment. I was basically ignored in a city branch in London, England. However, from a price point it seems they offer fairly good value.
Hey Brian, totally agree with you on the 'Pros' and almost all of the 'Cons'. It's funny, I feel the same way about their pants. Besides the rise always being too long for me, there's just something that's not quite right about the fit. Also, I've generally had pleasant showroom experiences. Their jackets are usually a great fit though. Great video as always!
@@hespokestyle I notice that both you and 40 Over Fashion both say you have issues with the trousers of suit supply. As a tailor I would be interested to know more about why the fit is not quite right, could you go into more detail, maybe a picture or two. Of course, if you have time in your busy schedule.
Tom Bennett I believe the issues with the trousers is due to the Italian type of fit. People generally are wearing their jeans/pants lower so I would advice lowering the waiste line 2 cm lower. So the trousers have a better feel around your bottom. I have done this for all of my Italian suits.
I’ve purchased 3 suits, a blazer, and a tuxedo from SuitSupply in Scottsdale AZ. I have never experienced the excessive alterations you mention, and have never had anything but an exemplary customer service experience. The guys there are sharply dressed, extremely knowledgeable, and have always gone above and beyond to make sure I’m comfortable, happy, and totally satisfied.
It’s actually crazy how accurate this video is. I went into suit supply thinking I’d spend about $500. When all was said and done, I ended up spending about $1000. I like the suit and the fabric but I couldn’t get the pants to fit me nicely. Even here in Canada, the showroom experience is still poor. The person that helped me felt pretentious and when we finally decided on a suit they didn’t have in store, she ordered the wrong size for me online and I had to return it a couple of times because I didn’t remember my size. Like you said thought, the return process was very pleasant and the customer service reps were very nice.
My experience in Canada was the complete opposite. Went several times and every time was amazing (the store was always so empty). Only had trousers hemmed and opened (trousers was much too small for me and they didn't do mix and match, that is a bummer I admit). I was asked if I wanted the trousers tapered but decided not to do it until I was sure of what I wanted, the sales man agreed never pushed it on me.
Thanks for this video. I actually dig suitsupply, but your comments on the showroom experience are spot on. I've shopped at three separate locations in New York and always feel like they're trying to rush me out of the store or don't bother asking clarifying questions/offering advice. It's a shame because customer service could be a great differentiator for them.
Brian you are on point. Especially regarding the stylist. I have one suit supply suit. It cost 699.00. After the alterations including the extreme tapered leg, it became my last. I wear suits every day for work, and have for 25 years. I went into the Philly store, and the stylist put me in a suit that was a slim cut, several sizes larger than my norm... after the alterations, it came to several hundred more. And it still never fit right. This after I told him I don’t do slim cut.. he ignored me and that’s what I ended up with.... I guess he knew better than I did. My next suit I ended up at indochino, and have purchased numerous suits with no problem...
Very much the same way I ended up going. Indochino in Boston knows me by name and I actually have a great rapport with them. Very consultative even for a pain in the ass like me haha
I had a great experience at a showroom in Arnhem, the Netherlands. The dude had over 40 years of experience in the men's clothing industry and over 12 years at Suitsupply. Absolutely amazing service and I totally love my Napoli mid-blue check suit! 🤩
That point about pretentious shop assistants is bang on point. I have felt that way some of the times I’ve gone to the London branch. I’ve been to the Madrid one however and it seemed a lot more homely and comfortable.
You are so right, good sir, especially with your point on the showroom experience. I had the same here in London and walked out after 15 minutes since no one of the staff seemed to care and they were busy talking to each other rather then looking after prospective customers
I rarely ever comment on videos & i was thinking about buying some suits from suitsupply because i like their styling. I looked up some reviews on youtube & i gotta say this is by far the best one. Its quick, to the point, honest, precise & none of that BS & over acting you get from other reviewers. I just subscribed. Thanks & keep up the good work.... By the way i really like that sweater....
I have been looking into Suit Supply recently, since after losing a bit of weight my suits don't fit any more. The price is definitely what drew me in, along with the styles and fabrics they offer. I have been to a store not long ago and the staff were nice, but I will see how they do when I actually decide to go get measured to buy a suit!
Absolutely concise and insightful commentary on Suit Supply. The pretentious nature of their rather young staff is the biggest turn-off to purchasing in-store.
Not too bad, I guess I'm 24 so I shouldn't be talking but the guy at men's warehouse offered a lot of interesting ideas, great sense of color contrast. I'm new to fashion but a lot of stuff he told is practically the same as most youtubers
I've had a positive experience at suit supply in Newport Beach, California. The people there were really nice and friendly. Throughout the process, they weren't trying to sell me on things that I didn't need; which made me feel comfortable. Never did I feel rushed or talked down to. If you live by a suit supply, I really recommend going through their custom program. I think the suit will end up fitting you better and also you could alter the suit as much as you would like and never have to worry about the cost of alterations piling up. Another plus is that any future alterations are taken care of. I feel like the fit is predicated towards men that are on the slim and athletic side. If you are not into the fitted look then this may not be for you. In regards to the pants, they are on the tighter side so that is just something to be aware of. The fabric and construction of their garments are on point. Overall, I think you are getting a pretty good value for what you are paying. Just my two cents. Thank you for the video.
Spot on with the salespeople and showroom experience. I don’t think many are seasoned in the menswear field. Almost as if they took an intense crash coarse on mens suiting and feel because of that they need to educate you on everything they learned. Also, spot on with trying to sell you what they prefer over what you’re looking for.
Love SuitSupply. Proud to support the Dutch company, my office is right above one of their flagship stores. Even when taking a break outside their staff is always ready to give advice without 'selling' you anything. Just genuine nice staff that always get the fit perfect. For a very decent price too.
I had to get a suit in a pinch for a job interview, and I got a Suitsupply that fit and looked great same-day. Would highly recommend if you need something of solid quality in a short amount of time.
Just had a great experience in the showroom in San Jose (Santana Row). Not pushy, no pretentiousness. I’m very happy with the quality of the suit and the experience of customization. I bought one with just a $13 hem adjustment and another which was customized and I’m looking forward to receiving in a few weeks.
I went to a brick and mortar and the stylist recommended the custom order which includes all alterations, I was happy with the experience. Will be a month or 2 until I actually get the suit but my experience in the store was positive and the stylist was helpful and not pretentious
I’ve actually had really positive experiences at Suit Supply. I purchased one suit (the cheapest one) at the Dallas store right before New Years. I made it very clear to them that I didn’t know much about suits and they were happy to offer advice. I asked for their input on alterations and they said honestly just to tailor the length of the pants. The suit already fit me well and any other alterations would be unnecessary. So I appreciated their honesty.
I bought 3 suits from suit supply for work, I am always complimented on them by team members and and guests. I had a pleasant experience at the Bellevue Square location in WA State.
I was very surprised by how incredibly nice the people at Suitsupply was when I first went there when they opened in Stockholm. There were almost just Dutch people working there and the service was great which for me as a 20-year-old usually is the opposite since people often don't consider me as somebody who knows anything about suits or as a buyer because of my age. But the guys at Suitsupply listened to what I wanted and offered me coffee and it was a great experience so I keep going back and have bought 4 suits from them
Very good review especially on the last Con...I have exactly the same feeling sometimes! Once I find the guy with the right attitude I tend to go back to that store and only talk to him...
First of your videos that I’ve watched, and I have to say you are absolutely spot on with your observations. Great product at a very good price. You can achieve a young Bruno Cucinelli look at a fraction of the price. But the showroom experience is indeed terrible, after all it’s just a shop. The appointment system in London is ridiculous, it is just a shop after all. You don’t need an appointment to shop in Gieves and Hawkes across the road. I’ve bought amazing T shirts which in my mind can’t be beaten for the price, suits and recently a summer safari jacket which with good jeans and Gucci loafers looks great. I’ve never bought trousers funnily enough so can’t comment. So totally agreed on all your points
Hi Brian, I ended up rewatching this. I want to say that at 3:30, I am the one being pinned and the tailor is Ted from Suitsupply Stockholm. We shot that picture for a review in 2018. Imagine my surprise to see it here!
As a recent Suit Supply customer I can tell you that you nailed the pros and cons. I ended up finding my size in store and ordering everything online because I simply didn't like the experience in store. They didn't talk down to me, but they definitely weren't listening to what I said I was looking for. They kept showing me extra slim fit, and super tapered pants. Way too uncomfortable for what I want. They do have great fabrics in the price point though, and I ended up with quite a few new linen shirts.
I 100% agree with you I’ve been to the DC store twice and have had the same poor experience there. I prefer oliver wicks I’ve left and went online to OW twice and purchased suits there and they always take care of me. It takes some time to get measurements perfect but they do offer $125 in alterations my fist alteration was $150 and they still gave me the extra $25 even though they didn’t have to. OW also is “custom” picking lapels and side tabs among other things. To me it’s a no brainer OW has all the same fabrics and is right in the middle price range 499-699ish.
Spot on, Brian. I also have a big problem with the pants. My jacket didn't need any alterations; fit me like a glove, but even before I packed on a few extra pounds, the trousers were a problem. Way too tight on my thighs but still loose on my ankles. Doesn't look or feel right imo Thanks for your honesty! Love it as always
Great review! I find their products great. And sadly I must agree with you on the "Showroom Experience". I had the exact same impression as I was fighting for an attendant's attention at Madison's and Lincoln Rd's stores. It was only when I had selected a few jackets that someone came to me... Better buy online! And for my body type (tall, narrow waist with broad shoulders), alterations on suits are mandatory.
Here in the Netherlands (where Suitsupply is based) I generally have a really nice showroom experience. Yes, they try to rush you into signing up for certain stuff and make alterations that aren't really needed but I've always gotten a friendly and helpful vibe from the employees.
Hey Brian, You've basically pinpointed my opinions on Suitsupply. However, it's worth to mention that it only regards their RTW products. When I've tried their MTM-service, almost all the cons disappeared. No extra charge on alterations, very good advises from the salesman (Stockholm, Sweden) and the pants fits just as I want them (since I can choose the design myself). The showrooms are still as they are, but I guess everything can't be perfect. Thank you for a great channel and an excellent video.
I’m glad you mentioned it. I thought I was talking too much. At time I even got ignored. It’s a garment hat you’re paying $100s for. I should be able to speak and ask questions right? Not sure about the vibe in King of Prussia store
Good video! Personally have a different experience with Suitsupply, but that may be because it is a Dutch company, I am from The Netherlands, and I can imagine sales reps having a different attitude due to that! Pants do have a difficult fit die me too, probably because I have big thights from squats lol. Otherwise it is my go to shop, actually transitioned from casual shopper to hanging out there for coffee and just chill with Some of the guys there every once in a while!
@@hespokestyle I have to agree here. My experience in a German Suitsupply store was great but perhaps that is because the majority of the people working there weren't German (Here customer service (CS) is pretty bad). And while I'm not super tall (171 cm or 5 ft 7 in) with semi big thighs, the fit of their pants after alterations was/still is quite nice. Now granted that is just my own personal experience. Granted I am just 1 data apoint my experience was better than average German CS and perhaps yours was worse than average American CS ?
Haha you're the guy who pops up when you do an image search for outfit inspirations with words like "blazer" and "men". Cool to see that you have a RUclips channel too
You are Spot on, 100% I went to the one in Tysons in McLean Va. I don't know who the staff think they are, that was my 3rd time in the store, nobody acknowledge me at all. If I didn't need to unload a gift card my wife gave me, I would never step foot in that store.
Can only agree with the showroom experience. I was at a suitsupply store in Hamburg and after waiting for 5min to be recognized (I was openly seeking attention), the lady didn’t really care to show me any suits. I asked her for advice but she told me that I could take a look at the suits they have. 10min later I went to a boggi store. The sales leader is an Italian gentlemen from Milan. This guy is the real deal. He said I will make you look perfect and he did.
I have to agree with most of your comments especially the fit recs. Fortunately for me, the pants fit just fine and have never had the issues you mention. Additionally, my showroom experience has been hit or miss..I was treated wonderfully well in SF and Dallas, while your comment about the staff being pretentious and aloof resonated all too well in both the NYC stores. All in all, I think they make great suits at that price point and I usually get them altered with my regular tailor Have you had any experience with Knot Standard? I accidentally wandered into their store and was blown away by the experience...considering getting a custom blazer from them
Hey Brian, I myself own about 6 suits from SS. I couldn’t agree with you more about most of the pros (except I don’t like some of the styling they do), but ALL the cons. I like a pretty classic look when it comes to buying suits. I can’t stand when they egg me on that I should hem the pants to the ankle or higher, and taper the leg (almost to a skinny fit), and even worse I have given in a couple of times when they told me I should get a size I felt was a bit too tight on me. I regret it so much, as I have already outgrown a couple of them. Most of all, the showroom experience... I am glad I am not the only one who thought that most workers there come across super pretentious. When I ask a question or try to get their attention, it seems that I am a bother/they are looking down on me. Glad you posted this! Thanks for a great review.
The last Con is so true, I went to Vigo Street, London branch and the customer service was terrible. Rightly put the employees were pretty pretentious. I guess its an international thing lol.
Interestingly, most other commenters have said the EU showrooms tend to have a better experience. Sorry to hear that wasn't the case for you. Thanks for the comment.
Interesting. I went to that same Vigo Street store and had a good experience. Like you said in the video the salesman did make a suggestion to taper the trousers, but also said that it wasn't really necessary and other than hemming the trousers the suit fit nicely and I didn't need any extra alterations.
I went to one in Copenhagen, Denmark. The customer service i got there was phenomenal. I'm sorry to hear about your bad experiences. Luckily it's not like that in every showroom :)
Ehsan Ullah Abbasi Don’t agree. Aaron at Vigo Street is my go-to MTM specialist and he is nice, knowledgeable and friendly. He is always dapper and ready to give good recommendations and suggestions.
If you are in the Pacific Northwest, try the Bellevue, WA showroom. My experience there was rather good. No upselling on the alterations and the staff wasn’t even slightly pretentious.
I agree with your criticisms. I would qualify the things you like by noting that the cut on most of their models is slim. (Though to be fair, it is hard for me to find an off-the-rack fit.)
I agree with the bad in store service. Whenever I've gone, they've just been decent. Not horrible, but not great. However, I have had amazing service from ordering online. They messed something up so it took almost a week just to ship the order, so they put overnight shipping on it at no extra cost, and contacted me apologizing.
Great review! Suit Supply has the best quality for money in suits for sure. Amazing materials and great fit (for me). But I agree about showroom experience. I drove from Vancouver, BC to Seattle, WA to get the in-person experience before buying. Fit recommendations were actually really helpful, and they helped me choose a 36 over a 38. I wanted a three-piece navy Lazio, and for some reason one of the sales reps insisted that "any navy vest will match" the off-the-rack 2 piece navy Lazio I could buy in store. When I declined, he looked at me like I was being stubborn for refusing to entertain this option. I had done my research and I knew they sold various shades of navy with different grades of wool. I knew the different mills they used, the model numbers, the basic wool vs. super 100s vs. super 120s, etc. Anyways, I got the fit right by going to the showroom, but I had to purchase online to build my fully matching 3-piece, and had to actively decline the offer of a sales rep to buy a 2-piece with a non-matching vest haha. I'm happy though, and am looking for another excuse to buy from them now that I know my size.
Last con* in my view; I loved my first experience in Milan showroom, boys over there were super helpful and very kind. They were even willing to organise the appointment via Instagram message. Once I arrived to the showroom they knew straight away who I was and they served me with very well English spoken man. After being there for 3 hours, purchasing my suit they even gave me the gift, free silk pocket square.
On your Pro’s, I agree with all of it. For me, I take the clothes back to my tailor, who does a great job without the pressure or high cost. On the one major con, the service. That’s been a 75/25 issue. I’ve had great experiences, and some mediocre ones. A lot of it depended on location. Houston, Austin and even Philly were great. NY shops left a lot to be desired. I still shop there because they do make great clothes. Take good with bad I guess.
I’ve had an extremely good showroom experience in the The Hague shop. On my fist visit I wasn’t planning to buy anything and made that clear from the start. I had a very nice and informative conversation for almost an hour. It realy made my day.
Great video and insights Brian, as usual! I'd consider myself a regular shopper at SS, and I have four suits that I've purchased both in the U.S. and in Germany. Overall, great experience with the clothing itself... nice fit and I'm lucky in that I usually don't need but very minimal tailoring. As Brian mentioned, the fabrics and patterns are second to none. I must say, though, that my customer service experiences have varied widely. I visited the Georgetown store last year, remained in the store for about 15-20 minutes, and was never approached or spoken to by a sales associate. More recently, I visited the shop in Stuttgart and was immediately greeted with a curt "Do you have an appointment?" as soon as I walked through the door. Granted, it was a busy Saturday afternoon, but this is crazy... I didn't know I needed an appointment to shop here, and I told the sales associate as much. I continued to look around but was no longer in the mood to buy anything at that point. That is an absolute customer service FAIL and SS (as well as other retailers) should take note... NEVER ask a customer if s/he has an appointment! Otherwise, I've had great service experiences and continue to shop at SS.
Yes, I just own one navy or Teal blazer from SS. It fits me perfectly with no alterations required. You’re right, one must be extremely careful when going to the store however. You must let them know from the beginning that if you like the way something fits, then leave it alone and don’t touch it. Number one, nobody can tell me how something is supposed to fit. I’ve been doing this long before most of these guys were even born!
Brian, very informative. My experiences at Suitupply, in San Francisco, had to beg for someone in order to make a purchase; in San Jose, was fine, but the styilist and I had very different taste I was wanted to look at shirts and ties for a party (which I mentioned), but was presented with looks more appropriate for applying for a mortgage. I went elsewhere for a shirt and tie.
Great breakdown Brian! Suit Supply is relatively decent for the price point, however, the location we visited attempted to pass themselves off as having an in house, master tailor. What could be more of an exaggeration?
What a wonderful and spot on review. I love the fabrics and modern styling. I did feel the same way visiting the Georgetown location here in D.C. So much so, that avoid I the showroom altogether and shop online. Great review, well done.
This isn't the first time I have heard people bring up bad experiences when going to a physical store, and the site seems more well regarded. I don't have a store anywhere near me so all my interaction with them has been purely web based. I really like them and I like what they offer, so it is actually good to hear that most of their cons can be avoided by not ever directly interacting with them. Which is something I am currently having no problem doing.
I totally agree on the pants not fitting right issue and the stylists being obsessed with tapering the pant leg. I know part of the issue has to do with my having really long legs (I'm 6'2") and narrow waist (30"). I also like to wear my lucchese cowboy boots (I live in Texas) with my suits so I have to have room in the pant leg to put over the tall shaft of the boot. The stylist ended up tapering my pant leg so much that it looked extremely unflattering when I tried to pull them over my boot shaft. Suit Supply did end up fixing them somewhat, but the process took alot longer with all the extra alterations. That being said, I absolutely love the linen sport jacket I bought from them. The havana cut fit me perfectly and the quarter lining and lack of shoulder pads makes it really comfortable to wear in the hot Texas weather.
Thanks for the comment, Benjamin! I wonder what the employee/stylist training looks like. Like, are they taught to promote a certain Suitsupply "look" or are they trained to address the needs/wants of the client?
Long time viewer and reader before that. I use them fairly frequently and have for a few years. More recently I started getting custom/MTM stuff. All in NYC. I couldn't disagree more on customer service. They are great there. If anything ever happens to a garment or you dont like an alteration they take it right back and fix it or change it. They have done so for me over a year after purchase. They turn items around quickly and will ship it back to you for free. They are always attentive. I never feel pressured. The fabrics are great and cost for quality is unmatched. Obviously the quality could be better but for an 800-1000 dollar custom suit its great. I have thought about upgrading to higher level tailored pieces, but the customer service is what keeps me coming back.
I agree with your assessment of Suit Supply. Fabrics and design are top notch. I only do their sports jackets and shirts because I've heard the pants just don't work for most people. The European cut does lean towards the snugger side so just beware.
Thanks for your honesty. Also "FTC: This video is not sponsored." - much appreciated! I can't stand the transparency of reviews (particularly with some of these suit companies) on youtube
Thanks so much. Especially for videos like this dealing with just a single brand in a "review"-type capacity, I think it's very important to make everything very clear. Similarly, if I am doing something that is paid, it will be very clear. Have always been a proponent of transparency. Unfortunately, there are a lot of people who this it's better business to try and pull the wool over your eyes than be real and up front. I think integrity makes a stronger brand.
@@hespokestyle -- Exactly. In fact I'm happy and perfectly fine if you (or others) were to have "funded" trials or reviews. It's the transparency aspect that's critical. Much appreciated.
@Matt Hammond not if customers don't want to go in the store anymore. I personally don't like to go into places where your swarmed by salesman. Maybe other people are different
@@ee.es00 Then browse and buy Online. Salesperson are paid to welcome and assist you when you are in their workplace. You know sellers will follow you once you enter any shop, if not, you will complain that they didn't give a shit about your money. Personnally, I don't go see my hairdresser just to take a look and leave.
I somehow do agree on the alteration part, I visited a London shop today, and for sure it's very posh and the people there are very professional. It is a bit like Starbucks but in a very modern high-quality product way with better efficiency. I see customers picking up their stuff, people coming like waves, just keep coming. Many of their staff I would say indeed with an attitude, not going to judge as I did not talk to the rest of the staff, and felt not very approachable, but they are polite. Alteration is indeed costing me quite some money, and it is surely their business model, by selling extra packages ( alterations ) to generate profit from where the good fabrics might not be able to. The sales assistant with me was good, she did bring a lot of stuff which could possibly be my option of choice also shoes to let me try on, to see the whole picture, also a smart way of getting your attention for their other products. I would say I would surely go somewhere else if the ready-to-wear suit + alteration cost you quite a lot. There are many good old tailors. But if you just want to shop shirt, jacket or trousers, might still be worth it. I just did a shirt and a pair of trousers, seems alright. At least in this busy world, you can get it done in a timely manner...
Very good review and spot on with the pants, not just with suit supply but with any suiting brand that goes more towards trendy than the customer they are servicing. I am not a fan of too tapered pants, it just doesn’t work for me, doesn’t look good on me, I just don’t like it. My pants needs to be somewhere between a slim and straight leg with a break. Slim at the thigh area and straight leg below the knee with a good rise. J Crews Classic/Crosby pants fit me surprisingly well. But it really pisses me off when stylists try to push trendy on you. A MTM company which gets very good reviews I needed to taper my pants a bit since they were very loose when i first got them, the stylist didn’t want to lengthen my pants and I said ok I trust you. What happened after when I got my pant is they were too short and needed to get lengthened. Listen to the customer since everyone’s preference is different.
The last part of the cons, showroom experience, spot on mate... every upmarket retailer is just like that, their attendants are somewhat snobbish at times it’s a huge turn off
I gotta say I had a much different showroom experience than described here. Atlanta Suit Supply took great care of me, Demetrius is the best. YMMV, but I'll shop there again for my next suit.
I appreciate this review and was cautious of these negatives. I went to the Suitsupply in Plano, Texas. I experienced none of these attitudes. I dealt with a young man, Mr Pullman. I was fortunate that I am a freakishly perfect fit for their 44L Lazio. I only needed the pants hemmed. I could have worn some of the slimmer versions but being 60 I wanted a more classic fit.
I've had wonderful experiences at the SuitSupply shop in Toronto, and some decent service at the KOP mall location outside of Philadelphia. It's really too bad they stopped making the Washington cut, it was my personal favorite.
I was at Suit Supply in downtown Toronto too, helping a friend buy a blazer. They didn't seem too pushy on the alterations, but I don't know if that is a bad thing because you'd like your jacket to fit perfectly.
Wow, i'm amazed at how on point your review is. I have the same problem with their pants, except they tend to fit great when you just get them altered and then after a few wears they just feel off. Also, the customer service is hot and cold - no in-between, the staff are either really bad or really good depending on the day and location. Wonderful video, I will be subscribing to your channel.
Adding my late comment and experience with women's garments, which they are still expanding. Ditto on the pants fit, though they've expanded into some pleated pants options that will probably have a more flattering and classic fit than the Robin trouser, with its mid-rise and flat front. The jacket fits about as well as one could want for a straight size - I was truly pleasantly surprised. My experience with store associates has been good - the gentleman who spoke with me at the St. Louis location was kind and helpful (particularly for such an irregular customer!) I'm hoping to try Pini Parma based on several reviews and the fact that they have women's sizing suggestions on their site.
My biggest con with Suitsupply is not being able to mix and match with more of their suits offering. The pants are always big for me. Great video Brian!
Right on the money with the showroom. I've found the showrooms in Europe much better. The NYC showrooms are pretty pretentious as is the showroom in SF.
Really good video. The cons listed are down to personal experience but if you know your size or if you're comfortable ordering online then SS is the best off the rail suit you can get at that price point by a country mile. The fabrics and construction are on par with Canali and Zegna which are 2 - 3 times the price and even a Canali or Zegna will need to be altered to some degree.
Funny, I had the opposite experience at the SF union square location, they were really helpful and the only alterations they recommended were length of pants and sleeves.
I've been to the Union Square location too and I have to agree with you. The only issue with them is that sometimes they seem to be understaffed. Otherwise I had an amazing experience in their San Francisco store
I absolutely agree with the showroom experience. I have never felt more uncomfortable in a shop before but the jackets are very good at the price point. Keep up the good work.
Nice video! Love hearing your opinions on these brands. For me the pants work and the showroom is something I rather like. I agree on everything else completely. Would love it if you could make this into a series and talk about other good quality but still reasonably priced brands like Spier&Mackay, etc. Thanks for the upload!
Spier & Mackay makes great jackets and pants but if you're tall like me at 6-2 with long arms and wear 40 long them, their jackets need a great deal of tailoring.
Should’ve come to see me at the SuitSupply penthouse on Miami Beach. I’d love to take a look at the trouser ordeal, and provide you with an incredible, exclusive showroom experience!
New to this brand. Just purchased jackets, chinos, crew neck... it fits perfectly, I am very happy with my purchases. Purchased this stuff online and in their shop in Paris: nothing to complain about. I have purchased some Boggi stuff BTW: good quality, good showroom experience but their website kind of sucks.
@hespokestyle If you haven't been to the Suit Supply in Las Vegas. I think you should visit there if you are ever in the area. Try to see Dan Smith there. I did and couldn't have had a better experience. Made me feel like I was spending much more money on a suit than I was. It was a really fun time. Hope you have the opportunity sometime.
I only have a shirt from them, I haven't bought any suits. I got it online and picked it up at the store, it fits great, although the fabric seems a little scratchy, and I haven't worn it yet, only tried it on. I found the employees rather nice and helpful, and I live in Miami! I went to the South Beach store.
Hey Brian, great video. I agree with all the cons. Especially that the pants have a lower rise for someone who is over 6 foot. The attitude of the sales team and the trend pushing has convinced me to gladly take my money elsewhere
Great video & had to check it out given I'll be looking into purchasing my next suit and was strongly considering going back to Suit Supply. Fortunately, I had an overall great experience at their Dallas location. I ordered online but had the alterations completed at this location - spent a little extra but I felt the person who helped me really knew what they were doing with the recommendations they made to provide an overall great fit. They've recently opened a new location in Plano at Legacy West so fingers crossed everything goes well.
Great video Brian, I like your style. +one more negative, I entered a suit supply and got a creepy vibe and felt very uncomfortable. I asked for a blazer and found myself explaining what a blazer was. No one in the store could now me a blazer. Felt like the store was geared towards a super young and peacock type of demographic, which I am not knocking it is just not me. My favorite suit is a J Hilburn made to measure and I should just stick with that. I just cannot tell why many rave about suit supply.
Great review. I agree with your points especially the Pants. They never fit me properly and I don't normally have problem with any other brands' pants.
Hands-down, the best, and most objective review of clothiers I've seen on RUclips.
Your integrity is appreciated, Brian.
Keep up the great work.
Cheers.
Agreed
You're very kind. Thanks so much and appreciate the support
Cheers.
💯 agreed, I’ve had a really bad experience when I went!
Could not agree more! Keep it up!
Don't you all just love his down-to-earth, composed demeanour? And no in-your-face bleached set of teeth that you see everywhere these days. Thank you so much for your concise and eloquently put thoughts on Suitsupply. You're a bastion of tranquility amid a universe of screaming RUclipsrs.
But since when do we call shops 'showrooms'? Of course they want you to say that, but why go along with their marketing ploy?
You're very kind. I can only be myself. Glad it resonates with so many of you. :)
Are you in love?
Maybe we like in your face. Those accounts have millions of followers.
Now kiss
As some people have already pointed out, the way you present yourself is very pleasing for the viewers. So many RUclips channel hosts try too hard. I particularly like the absence of rhythmic music and constant cuts and changes of the camera angle. Keep it this way! Thank you!
I’ve only been to the SS in Greenwich CT, i went in wearing dirty work clothes and they treated me pretty well. I loved it, I wasn’t sure what I wanted, but they knew exactly what to pick for me. And they altered the pants for free. So it was a pretty good experience
It all depends on the salesperson you get. My guy didn't care at all, didn't know how to measure.I ended up with pants I couldn't even squeeze into and a dress shirt larger than my jacket. Best of all, he accidentally duplicated the order then demanded I send one back to be destroyed. I did him one better and sent it all back.
You are the reason I don’t go to SS. It’s respect for others to not go in dirty clothes because you are going to fit new blazers that
other people might want to buy.
@@takinggl0ry lol. Okay.
Did that and did not get a good experience and I went back to pick up my suit and they had me wait 25 minutes and gave me a different stylist so it felt like I was starting over again
I agree. I was in a Suitsupply shop in England today and I definitely felt talked down to as if I didn't know anything about Suits. However instead of upselling alterations, because of my shape, I was immediately told that I need a custom fit suit.
Bought my first SuitSupply suite in 2011 at their Broome Street location. What you have said on this review is on the spot. Pretentious associates and non-fitting pants are the ones I can relate to. Stopped going there a few years ago when I can't stand the associates anymore. Thank you for speaking the truth.
Completely agree with you on the showroom experience. I exchanged emails with their head of retail about it, but I don't think they have made any changes. I shop in the Madison Avenue store quite a bit and the staff has the terrible habit of dumping you in a changing room then going off to help other people for 30 mins. They could do so much better with some retail / client services training.
Appreciate the comment, Richard. One wonders what kind of training the floor associates are receiving.
Not that much 5 years later it’s the same
100% agree with your showroom assessment. I was basically ignored in a city branch in London, England. However, from a price point it seems they offer fairly good value.
Hey Brian, totally agree with you on the 'Pros' and almost all of the 'Cons'. It's funny, I feel the same way about their pants. Besides the rise always being too long for me, there's just something that's not quite right about the fit. Also, I've generally had pleasant showroom experiences. Their jackets are usually a great fit though. Great video as always!
Thanks, my friend. Glad to hear your showroom experiences have been decent!
@@hespokestyle I notice that both you and 40 Over Fashion both say you have issues with the trousers of suit supply. As a tailor I would be interested to know more about why the fit is not quite right, could you go into more detail, maybe a picture or two. Of course, if you have time in your busy schedule.
Tom Bennett I believe the issues with the trousers is due to the Italian type of fit. People generally are wearing their jeans/pants lower so I would advice lowering the waiste line 2 cm lower. So the trousers have a better feel around your bottom. I have done this for all of my Italian suits.
It’s the structure of the pants. I’m tall and wear high wasted, so they fit me well. If you shorten the length the structure gets a little messed up.
I’ve purchased 3 suits, a blazer, and a tuxedo from SuitSupply in Scottsdale AZ. I have never experienced the excessive alterations you mention, and have never had anything but an exemplary customer service experience. The guys there are sharply dressed, extremely knowledgeable, and have always gone above and beyond to make sure I’m comfortable, happy, and totally satisfied.
It’s actually crazy how accurate this video is. I went into suit supply thinking I’d spend about $500. When all was said and done, I ended up spending about $1000. I like the suit and the fabric but I couldn’t get the pants to fit me nicely. Even here in Canada, the showroom experience is still poor. The person that helped me felt pretentious and when we finally decided on a suit they didn’t have in store, she ordered the wrong size for me online and I had to return it a couple of times because I didn’t remember my size. Like you said thought, the return process was very pleasant and the customer service reps were very nice.
Seems to be a common experience all around. Many other commenters seem to feel validated as well for having that opinion.
My experience in Canada was the complete opposite. Went several times and every time was amazing (the store was always so empty). Only had trousers hemmed and opened (trousers was much too small for me and they didn't do mix and match, that is a bummer I admit). I was asked if I wanted the trousers tapered but decided not to do it until I was sure of what I wanted, the sales man agreed never pushed it on me.
Ive been in the suit business for 10 years and everything you said is spot on.
i'm glad you said you had a terrible experience at the showroom. I HATE going to suitsupply stores. Everyone seems snobby..
I think you hit the nail on the head here. You've captured my experience with Suitsupply perfectly.
Amazing how many people have had such a similar experience. I wonder why this hasn't gotten out there more.
Thanks for this video. I actually dig suitsupply, but your comments on the showroom experience are spot on. I've shopped at three separate locations in New York and always feel like they're trying to rush me out of the store or don't bother asking clarifying questions/offering advice. It's a shame because customer service could be a great differentiator for them.
Brian you are on point. Especially regarding the stylist. I have one suit supply suit. It cost 699.00. After the alterations including the extreme tapered leg, it became my last. I wear suits every day for work, and have for 25 years. I went into the Philly store, and the stylist put me in a suit that was a slim cut, several sizes larger than my norm... after the alterations, it came to several hundred more. And it still never fit right. This after I told him I don’t do slim cut.. he ignored me and that’s what I ended up with.... I guess he knew better than I did.
My next suit I ended up at indochino, and have purchased numerous suits with no problem...
Sorry, man, That's the worst.
Very much the same way I ended up going. Indochino in Boston knows me by name and I actually have a great rapport with them. Very consultative even for a pain in the ass like me haha
I had a great experience at a showroom in Arnhem, the Netherlands. The dude had over 40 years of experience in the men's clothing industry and over 12 years at Suitsupply. Absolutely amazing service and I totally love my Napoli mid-blue check suit! 🤩
Seems to be typical of EU customers having a much better showroom experience. Glad to hear you love your suit!
@@hespokestyle Totally agree with Ville. I know especially Arnhem showroom, and its a great and honest salesteam.
That point about pretentious shop assistants is bang on point. I have felt that way some of the times I’ve gone to the London branch.
I’ve been to the Madrid one however and it seemed a lot more homely and comfortable.
You are so right, good sir, especially with your point on the showroom experience. I had the same here in London and walked out after 15 minutes since no one of the staff seemed to care and they were busy talking to each other rather then looking after prospective customers
Sorry to hear about that. Appreciate you chiming in.
I rarely ever comment on videos & i was thinking about buying some suits from suitsupply because i like their styling.
I looked up some reviews on youtube & i gotta say this is by far the best one. Its quick, to the point, honest, precise & none of that BS & over acting you get from other reviewers. I just subscribed. Thanks & keep up the good work....
By the way i really like that sweater....
You're very kind. Appreciate that very much.
I have been looking into Suit Supply recently, since after losing a bit of weight my suits don't fit any more. The price is definitely what drew me in, along with the styles and fabrics they offer. I have been to a store not long ago and the staff were nice, but I will see how they do when I actually decide to go get measured to buy a suit!
Fingers crossed for you! And congrats on the weight loss.
Absolutely concise and insightful commentary on Suit Supply. The pretentious nature of their rather young staff is the biggest turn-off to purchasing in-store.
Yep; i guess they hire the same type everywhere.
Not too bad, I guess I'm 24 so I shouldn't be talking but the guy at men's warehouse offered a lot of interesting ideas, great sense of color contrast. I'm new to fashion but a lot of stuff he told is practically the same as most youtubers
I like honesty and I feel you’re being honest and not being paid to say otherwise. Thank you 👍🏼
Thanks, Ronald. All about transparency. If a video is ever sponsored, you'll know right up front.
I've had a positive experience at suit supply in Newport Beach, California.
The people there were really nice and friendly. Throughout the process, they weren't trying to sell me on things that I didn't need; which made me feel comfortable. Never did I feel rushed or talked down to. If you live by a suit supply, I really recommend going through their custom program. I think the suit will end up fitting you better and also you could alter the suit as much as you would like and never have to worry about the cost of alterations piling up. Another plus is that any future alterations are taken care of. I feel like the fit is predicated towards men that are on the slim and athletic side. If you are not into the fitted look then this may not be for you. In regards to the pants, they are on the tighter side so that is just something to be aware of. The fabric and construction of their garments are on point. Overall, I think you are getting a pretty good value for what you are paying. Just my two cents. Thank you for the video.
Spot on with the salespeople and showroom experience. I don’t think many are seasoned in the menswear field. Almost as if they took an intense crash coarse on mens suiting and feel because of that they need to educate you on everything they learned. Also, spot on with trying to sell you what they prefer over what you’re looking for.
Thanks, Ben. I wonder what the training is like for them.
Love SuitSupply. Proud to support the Dutch company, my office is right above one of their flagship stores. Even when taking a break outside their staff is always ready to give advice without 'selling' you anything. Just genuine nice staff that always get the fit perfect. For a very decent price too.
this is the first time i've seen one of you're videos and i love your style , how calm you talk how you present the info in your videos
Many thanks, Aziz!
I had to get a suit in a pinch for a job interview, and I got a Suitsupply that fit and looked great same-day. Would highly recommend if you need something of solid quality in a short amount of time.
For that, it's almost unbeatable.
Just had a great experience in the showroom in San Jose (Santana Row). Not pushy, no pretentiousness. I’m very happy with the quality of the suit and the experience of customization. I bought one with just a $13 hem adjustment and another which was customized and I’m looking forward to receiving in a few weeks.
Great to hear that!
I went to a brick and mortar and the stylist recommended the custom order which includes all alterations, I was happy with the experience. Will be a month or 2 until I actually get the suit but my experience in the store was positive and the stylist was helpful and not pretentious
Great to hear. Thanks for chiming in.
I’ve actually had really positive experiences at Suit Supply. I purchased one suit (the cheapest one) at the Dallas store right before New Years. I made it very clear to them that I didn’t know much about suits and they were happy to offer advice. I asked for their input on alterations and they said honestly just to tailor the length of the pants. The suit already fit me well and any other alterations would be unnecessary. So I appreciated their honesty.
Great experiences in vegas and san diego. In and out in 45 minutes... loved it!
I bought 3 suits from suit supply for work, I am always complimented on them by team members and and guests. I had a pleasant experience at the Bellevue Square location in WA State.
I was very surprised by how incredibly nice the people at Suitsupply was when I first went there when they opened in Stockholm. There were almost just Dutch people working there and the service was great which for me as a 20-year-old usually is the opposite since people often don't consider me as somebody who knows anything about suits or as a buyer because of my age. But the guys at Suitsupply listened to what I wanted and offered me coffee and it was a great experience so I keep going back and have bought 4 suits from them
Very good review especially on the last Con...I have exactly the same feeling sometimes! Once I find the guy with the right attitude I tend to go back to that store and only talk to him...
Sorry to hear that. But appreciate the comment.
@@hespokestyle For me this is indeed their major flaw... Cost Quality wise I do think they are an exceptional option. Congrats on your review!
First of your videos that I’ve watched, and I have to say you are absolutely spot on with your observations. Great product at a very good price. You can achieve a young Bruno Cucinelli look at a fraction of the price. But the showroom experience is indeed terrible, after all it’s just a shop. The appointment system in London is ridiculous, it is just a shop after all. You don’t need an appointment to shop in Gieves and Hawkes across the road.
I’ve bought amazing T shirts which in my mind can’t be beaten for the price, suits and recently a summer safari jacket which with good jeans and Gucci loafers looks great.
I’ve never bought trousers funnily enough so can’t comment.
So totally agreed on all your points
Hi Brian, I ended up rewatching this. I want to say that at 3:30, I am the one being pinned and the tailor is Ted from Suitsupply Stockholm. We shot that picture for a review in 2018. Imagine my surprise to see it here!
As a recent Suit Supply customer I can tell you that you nailed the pros and cons. I ended up finding my size in store and ordering everything online because I simply didn't like the experience in store. They didn't talk down to me, but they definitely weren't listening to what I said I was looking for. They kept showing me extra slim fit, and super tapered pants. Way too uncomfortable for what I want. They do have great fabrics in the price point though, and I ended up with quite a few new linen shirts.
Appreciate the comment.
I 100% agree with you I’ve been to the DC store twice and have had the same poor experience there. I prefer oliver wicks I’ve left and went online to OW twice and purchased suits there and they always take care of me. It takes some time to get measurements perfect but they do offer $125 in alterations my fist alteration was $150 and they still gave me the extra $25 even though they didn’t have to. OW also is “custom” picking lapels and side tabs among other things. To me it’s a no brainer OW has all the same fabrics and is right in the middle price range 499-699ish.
Thanks for chiming in, Ryan.
Spot on, Brian. I also have a big problem with the pants. My jacket didn't need any alterations; fit me like a glove, but even before I packed on a few extra pounds, the trousers were a problem. Way too tight on my thighs but still loose on my ankles. Doesn't look or feel right imo Thanks for your honesty! Love it as always
You got it, Demetrios!
Brian, I’m glad to hear you speak about customer service. I doesn’t matter to me how a suit looks if the CS is off-putting.
Great review! I find their products great. And sadly I must agree with you on the "Showroom Experience". I had the exact same impression as I was fighting for an attendant's attention at Madison's and Lincoln Rd's stores. It was only when I had selected a few jackets that someone came to me... Better buy online! And for my body type (tall, narrow waist with broad shoulders), alterations on suits are mandatory.
Appreciate the comment!
Here in the Netherlands (where Suitsupply is based) I generally have a really nice showroom experience. Yes, they try to rush you into signing up for certain stuff and make alterations that aren't really needed but I've always gotten a friendly and helpful vibe from the employees.
Excellent advise and information. I never thought of half the stuff that you mentioned, especially the cons.
Many thanks, Everett. Appreciate the comment.
Hey Brian,
You've basically pinpointed my opinions on Suitsupply. However, it's worth to mention that it only regards their RTW products. When I've tried their MTM-service, almost all the cons disappeared. No extra charge on alterations, very good advises from the salesman (Stockholm, Sweden) and the pants fits just as I want them (since I can choose the design myself).
The showrooms are still as they are, but I guess everything can't be perfect.
Thank you for a great channel and an excellent video.
Good to know. And thanks for the comment!
I’m glad you mentioned it. I thought I was talking too much. At time I even got ignored. It’s a garment hat you’re paying $100s for. I should be able to speak and ask questions right? Not sure about the vibe in King of Prussia store
Good video! Personally have a different experience with Suitsupply, but that may be because it is a Dutch company, I am from The Netherlands, and I can imagine sales reps having a different attitude due to that! Pants do have a difficult fit die me too, probably because I have big thights from squats lol. Otherwise it is my go to shop, actually transitioned from casual shopper to hanging out there for coffee and just chill with Some of the guys there every once in a while!
Really interesting contrast between the Euro showrooms and American!
@@hespokestyle I have to agree here. My experience in a German Suitsupply store was great but perhaps that is because the majority of the people working there weren't German (Here customer service (CS) is pretty bad). And while I'm not super tall (171 cm or 5 ft 7 in) with semi big thighs, the fit of their pants after alterations was/still is quite nice. Now granted that is just my own personal experience. Granted I am just 1 data apoint my experience was better than average German CS and perhaps yours was worse than average American CS ?
My experience in suit supply has been good. No pressure sales helpful, and not pretentious at all. This was in Greenwich CT.
Haha you're the guy who pops up when you do an image search for outfit inspirations with words like "blazer" and "men". Cool to see that you have a RUclips channel too
You are Spot on, 100% I went to the one in Tysons in McLean Va. I don't know who the staff think they are, that was my 3rd time in the store, nobody acknowledge me at all. If I didn't need to unload a gift card my wife gave me, I would never step foot in that store.
Can only agree with the showroom experience. I was at a suitsupply store in Hamburg and after waiting for 5min to be recognized (I was openly seeking attention), the lady didn’t really care to show me any suits. I asked her for advice but she told me that I could take a look at the suits they have. 10min later I went to a boggi store. The sales leader is an Italian gentlemen from Milan. This guy is the real deal. He said I will make you look perfect and he did.
I have to agree with most of your comments especially the fit recs. Fortunately for me, the pants fit just fine and have never had the issues you mention. Additionally, my showroom experience has been hit or miss..I was treated wonderfully well in SF and Dallas, while your comment about the staff being pretentious and aloof resonated all too well in both the NYC stores. All in all, I think they make great suits at that price point and I usually get them altered with my regular tailor
Have you had any experience with Knot Standard? I accidentally wandered into their store and was blown away by the experience...considering getting a custom blazer from them
Hey Brian, I myself own about 6 suits from SS. I couldn’t agree with you more about most of the pros (except I don’t like some of the styling they do), but ALL the cons. I like a pretty classic look when it comes to buying suits. I can’t stand when they egg me on that I should hem the pants to the ankle or higher, and taper the leg (almost to a skinny fit), and even worse I have given in a couple of times when they told me I should get a size I felt was a bit too tight on me. I regret it so much, as I have already outgrown a couple of them. Most of all, the showroom experience... I am glad I am not the only one who thought that most workers there come across super pretentious. When I ask a question or try to get their attention, it seems that I am a bother/they are looking down on me. Glad you posted this! Thanks for a great review.
Really appreciate the comment, Luke. Thanks for chiming in. You're not alone.
The last Con is so true, I went to Vigo Street, London branch and the customer service was terrible. Rightly put the employees were pretty pretentious. I guess its an international thing lol.
Interestingly, most other commenters have said the EU showrooms tend to have a better experience. Sorry to hear that wasn't the case for you. Thanks for the comment.
Interesting. I went to that same Vigo Street store and had a good experience. Like you said in the video the salesman did make a suggestion to taper the trousers, but also said that it wasn't really necessary and other than hemming the trousers the suit fit nicely and I didn't need any extra alterations.
I went to one in Copenhagen, Denmark. The customer service i got there was phenomenal. I'm sorry to hear about your bad experiences. Luckily it's not like that in every showroom :)
Ehsan Ullah Abbasi Don’t agree. Aaron at Vigo Street is my go-to MTM specialist and he is nice, knowledgeable and friendly. He is always dapper and ready to give good recommendations and suggestions.
In Berlin the guy was fine
If you are in the Pacific Northwest, try the Bellevue, WA showroom. My experience there was rather good. No upselling on the alterations and the staff wasn’t even slightly pretentious.
I agree with your criticisms. I would qualify the things you like by noting that the cut on most of their models is slim. (Though to be fair, it is hard for me to find an off-the-rack fit.)
I agree with the bad in store service. Whenever I've gone, they've just been decent. Not horrible, but not great. However, I have had amazing service from ordering online. They messed something up so it took almost a week just to ship the order, so they put overnight shipping on it at no extra cost, and contacted me apologizing.
Awesome. Thanks for chiming in, Chase.
Great review! Suit Supply has the best quality for money in suits for sure. Amazing materials and great fit (for me). But I agree about showroom experience. I drove from Vancouver, BC to Seattle, WA to get the in-person experience before buying. Fit recommendations were actually really helpful, and they helped me choose a 36 over a 38. I wanted a three-piece navy Lazio, and for some reason one of the sales reps insisted that "any navy vest will match" the off-the-rack 2 piece navy Lazio I could buy in store. When I declined, he looked at me like I was being stubborn for refusing to entertain this option. I had done my research and I knew they sold various shades of navy with different grades of wool. I knew the different mills they used, the model numbers, the basic wool vs. super 100s vs. super 120s, etc. Anyways, I got the fit right by going to the showroom, but I had to purchase online to build my fully matching 3-piece, and had to actively decline the offer of a sales rep to buy a 2-piece with a non-matching vest haha. I'm happy though, and am looking for another excuse to buy from them now that I know my size.
Great comment. Thanks so much for chiming in.
an odd vest should work in oatmeal or light grey. with a different fabric its not going to match anyway; just get odd :P
Last con* in my view;
I loved my first experience in Milan showroom, boys over there were super helpful and very kind. They were even willing to organise the appointment via Instagram message. Once I arrived to the showroom they knew straight away who I was and they served me with very well English spoken man. After being there for 3 hours, purchasing my suit they even gave me the gift, free silk pocket square.
Totally agree. Overall, I love the brand. However, pants do not fit me and sales reps tend to have a chip on their shoulder. Great video as always.
Thanks so much for the support, Jeffrey.
On your Pro’s, I agree with all of it. For me, I take the clothes back to my tailor, who does a great job without the pressure or high cost. On the one major con, the service. That’s been a 75/25 issue. I’ve had great experiences, and some mediocre ones. A lot of it depended on location. Houston, Austin and even Philly were great. NY shops left a lot to be desired. I still shop there because they do make great clothes. Take good with bad I guess.
I really think location makes a big difference as well.
I’ve had an extremely good showroom experience in the The Hague shop. On my fist visit I wasn’t planning to buy anything and made that clear from the start. I had a very nice and informative conversation for almost an hour. It realy made my day.
I totally agree with you regarding cons . I have experienced it.
Ah, that's too bad. Seems to be a comment theme here in the comments.
Great video and insights Brian, as usual! I'd consider myself a regular shopper at SS, and I have four suits that I've purchased both in the U.S. and in Germany. Overall, great experience with the clothing itself... nice fit and I'm lucky in that I usually don't need but very minimal tailoring. As Brian mentioned, the fabrics and patterns are second to none. I must say, though, that my customer service experiences have varied widely. I visited the Georgetown store last year, remained in the store for about 15-20 minutes, and was never approached or spoken to by a sales associate. More recently, I visited the shop in Stuttgart and was immediately greeted with a curt "Do you have an appointment?" as soon as I walked through the door. Granted, it was a busy Saturday afternoon, but this is crazy... I didn't know I needed an appointment to shop here, and I told the sales associate as much. I continued to look around but was no longer in the mood to buy anything at that point. That is an absolute customer service FAIL and SS (as well as other retailers) should take note... NEVER ask a customer if s/he has an appointment! Otherwise, I've had great service experiences and continue to shop at SS.
Yes, I just own one navy or Teal blazer from SS. It fits me perfectly with no alterations required. You’re right, one must be extremely careful when going to the store however. You must let them know from the beginning that if you like the way something fits, then leave it alone and don’t touch it. Number one, nobody can tell me how something is supposed to fit. I’ve been doing this long before most of these guys were even born!
Brian, very informative. My experiences at Suitupply, in San Francisco, had to beg for someone in order to make a purchase; in San Jose, was fine, but the styilist and I had very different taste I was wanted to look at shirts and ties for a party (which I mentioned), but was presented with looks more appropriate for applying for a mortgage. I went elsewhere for a shirt and tie.
It's too bad when they try to force their preferences on you rather than assess what YOU are looking for.
Great breakdown Brian! Suit Supply is relatively decent for the price point, however, the location we visited attempted to pass themselves off as having an in house, master tailor. What could be more of an exaggeration?
Where was that?
What a wonderful and spot on review. I love the fabrics and modern styling. I did feel the same way visiting the Georgetown location here in D.C. So much so, that avoid I the showroom altogether and shop online. Great review, well done.
Thanks, Taurice! Appreciate the comment.
This isn't the first time I have heard people bring up bad experiences when going to a physical store, and the site seems more well regarded. I don't have a store anywhere near me so all my interaction with them has been purely web based. I really like them and I like what they offer, so it is actually good to hear that most of their cons can be avoided by not ever directly interacting with them. Which is something I am currently having no problem doing.
Very cool. Thank you for the comment!
I totally agree on the pants not fitting right issue and the stylists being obsessed with tapering the pant leg. I know part of the issue has to do with my having really long legs (I'm 6'2") and narrow waist (30"). I also like to wear my lucchese cowboy boots (I live in Texas) with my suits so I have to have room in the pant leg to put over the tall shaft of the boot. The stylist ended up tapering my pant leg so much that it looked extremely unflattering when I tried to pull them over my boot shaft. Suit Supply did end up fixing them somewhat, but the process took alot longer with all the extra alterations. That being said, I absolutely love the linen sport jacket I bought from them. The havana cut fit me perfectly and the quarter lining and lack of shoulder pads makes it really comfortable to wear in the hot Texas weather.
Thanks for the comment, Benjamin! I wonder what the employee/stylist training looks like. Like, are they taught to promote a certain Suitsupply "look" or are they trained to address the needs/wants of the client?
Long time viewer and reader before that. I use them fairly frequently and have for a few years. More recently I started getting custom/MTM stuff. All in NYC. I couldn't disagree more on customer service. They are great there. If anything ever happens to a garment or you dont like an alteration they take it right back and fix it or change it. They have done so for me over a year after purchase. They turn items around quickly and will ship it back to you for free. They are always attentive. I never feel pressured.
The fabrics are great and cost for quality is unmatched. Obviously the quality could be better but for an 800-1000 dollar custom suit its great. I have thought about upgrading to higher level tailored pieces, but the customer service is what keeps me coming back.
I agree with your assessment of Suit Supply. Fabrics and design are top notch. I only do their sports jackets and shirts because I've heard the pants just don't work for most people. The European cut does lean towards the snugger side so just beware.
Thanks for the input, Mequell!
I agree with all the cons. They pushed me and took advantage of my lack of knowledge. I learned a lot and will go again, but to a different location.
Thanks for your honesty. Also "FTC: This video is not sponsored." - much appreciated! I can't stand the transparency of reviews (particularly with some of these suit companies) on youtube
Thanks so much. Especially for videos like this dealing with just a single brand in a "review"-type capacity, I think it's very important to make everything very clear. Similarly, if I am doing something that is paid, it will be very clear. Have always been a proponent of transparency. Unfortunately, there are a lot of people who this it's better business to try and pull the wool over your eyes than be real and up front. I think integrity makes a stronger brand.
@@hespokestyle -- Exactly. In fact I'm happy and perfectly fine if you (or others) were to have "funded" trials or reviews. It's the transparency aspect that's critical. Much appreciated.
I had the same experience with pretentious workers at suitsupply; That will hurt their business.
I found them very serviceable and friendly. They gave me all kinds of advice en pointers, while they knew i didn't came to buy anything.
@@rct999 they're overly aggressive. Many, if not most, people just like browsing without having to interact with am aggressive salesperson.
@Matt Hammond not if customers don't want to go in the store anymore. I personally don't like to go into places where your swarmed by salesman. Maybe other people are different
@@ee.es00 Then browse and buy Online. Salesperson are paid to welcome and assist you when you are in their workplace. You know sellers will follow you once you enter any shop, if not, you will complain that they didn't give a shit about your money.
Personnally, I don't go see my hairdresser just to take a look and leave.
I somehow do agree on the alteration part, I visited a London shop today, and for sure it's very posh and the people there are very professional. It is a bit like Starbucks but in a very modern high-quality product way with better efficiency. I see customers picking up their stuff, people coming like waves, just keep coming. Many of their staff I would say indeed with an attitude, not going to judge as I did not talk to the rest of the staff, and felt not very approachable, but they are polite. Alteration is indeed costing me quite some money, and it is surely their business model, by selling extra packages ( alterations ) to generate profit from where the good fabrics might not be able to. The sales assistant with me was good, she did bring a lot of stuff which could possibly be my option of choice also shoes to let me try on, to see the whole picture, also a smart way of getting your attention for their other products. I would say I would surely go somewhere else if the ready-to-wear suit + alteration cost you quite a lot. There are many good old tailors. But if you just want to shop shirt, jacket or trousers, might still be worth it. I just did a shirt and a pair of trousers, seems alright. At least in this busy world, you can get it done in a timely manner...
Very good review and spot on with the pants, not just with suit supply but with any suiting brand that goes more towards trendy than the customer they are servicing. I am not a fan of too tapered pants, it just doesn’t work for me, doesn’t look good on me, I just don’t like it. My pants needs to be somewhere between a slim and straight leg with a break. Slim at the thigh area and straight leg below the knee with a good rise. J Crews Classic/Crosby pants fit me surprisingly well. But it really pisses me off when stylists try to push trendy on you. A MTM company which gets very good reviews I needed to taper my pants a bit since they were very loose when i first got them, the stylist didn’t want to lengthen my pants and I said ok I trust you. What happened after when I got my pant is they were too short and needed to get lengthened. Listen to the customer since everyone’s preference is different.
Showroom experience spot on for London... can wait a long time. Must be by design.
Hearing that Euro showroom experiences tend to be better.
The last part of the cons, showroom experience, spot on mate... every upmarket retailer is just like that, their attendants are somewhat snobbish at times it’s a huge turn off
I gotta say I had a much different showroom experience than described here. Atlanta Suit Supply took great care of me, Demetrius is the best. YMMV, but I'll shop there again for my next suit.
I appreciate this review and was cautious of these negatives. I went to the Suitsupply in Plano, Texas. I experienced none of these attitudes. I dealt with a young man, Mr Pullman. I was fortunate that I am a freakishly perfect fit for their 44L Lazio. I only needed the pants hemmed. I could have worn some of the slimmer versions but being 60 I wanted a more classic fit.
I've had wonderful experiences at the SuitSupply shop in Toronto, and some decent service at the KOP mall location outside of Philadelphia. It's really too bad they stopped making the Washington cut, it was my personal favorite.
Good to hear! Thanks for the comment.
I was at Suit Supply in downtown Toronto too, helping a friend buy a blazer. They didn't seem too pushy on the alterations, but I don't know if that is a bad thing because you'd like your jacket to fit perfectly.
Wow, i'm amazed at how on point your review is. I have the same problem with their pants, except they tend to fit great when you just get them altered and then after a few wears they just feel off. Also, the customer service is hot and cold - no in-between, the staff are either really bad or really good depending on the day and location. Wonderful video, I will be subscribing to your channel.
Thanks so much, Maurice! glad to have you! Appreciate the support.
Adding my late comment and experience with women's garments, which they are still expanding. Ditto on the pants fit, though they've expanded into some pleated pants options that will probably have a more flattering and classic fit than the Robin trouser, with its mid-rise and flat front. The jacket fits about as well as one could want for a straight size - I was truly pleasantly surprised. My experience with store associates has been good - the gentleman who spoke with me at the St. Louis location was kind and helpful (particularly for such an irregular customer!) I'm hoping to try Pini Parma based on several reviews and the fact that they have women's sizing suggestions on their site.
Wow. This was completely on point. Great content and all relevant statements.
Many thanks. Appreciate the comment and support.
My biggest con with Suitsupply is not being able to mix and match with more of their suits offering. The pants are always big for me.
Great video Brian!
You got it. Thanks for the comment!
Right on the money with the showroom. I've found the showrooms in Europe much better. The NYC showrooms are pretty pretentious as is the showroom in SF.
Really good video. The cons listed are down to personal experience but if you know your size or if you're comfortable ordering online then SS is the best off the rail suit you can get at that price point by a country mile. The fabrics and construction are on par with Canali and Zegna which are 2 - 3 times the price and even a Canali or Zegna will need to be altered to some degree.
Thanks for the comment, Brendan.
@@hespokestyle You're very welcome. Just subscribed to your channel recently, really like the content.
Funny, I had the opposite experience at the SF union square location, they were really helpful and the only alterations they recommended were length of pants and sleeves.
I've been to the Union Square location too and I have to agree with you. The only issue with them is that sometimes they seem to be understaffed. Otherwise I had an amazing experience in their San Francisco store
@@enzovilladolid4613 I must have gotten lucky. I just needed the pants hemmed. Picking it up in a week so we will see how it looks all put together.
I absolutely agree with the showroom experience. I have never felt more uncomfortable in a shop before but the jackets are very good at the price point. Keep up the good work.
It's really weird, right?Appreciate the support.
Nice video! Love hearing your opinions on these brands. For me the pants work and the showroom is something I rather like. I agree on everything else completely. Would love it if you could make this into a series and talk about other good quality but still reasonably priced brands like Spier&Mackay, etc.
Thanks for the upload!
Thanks for the comment, Nathan. Glad you've had better experiences with the pants and showroom.
Spier & Mackay makes great jackets and pants but if you're tall like me at 6-2 with long arms and wear 40 long them, their jackets need a great deal of tailoring.
Should’ve come to see me at the SuitSupply penthouse on Miami Beach. I’d love to take a look at the trouser ordeal, and provide you with an incredible, exclusive showroom experience!
New to this brand. Just purchased jackets, chinos, crew neck... it fits perfectly, I am very happy with my purchases. Purchased this stuff online and in their shop in Paris: nothing to complain about.
I have purchased some Boggi stuff BTW: good quality, good showroom experience but their website kind of sucks.
@hespokestyle If you haven't been to the Suit Supply in Las Vegas. I think you should visit there if you are ever in the area. Try to see Dan Smith there. I did and couldn't have had a better experience. Made me feel like I was spending much more money on a suit than I was. It was a really fun time. Hope you have the opportunity sometime.
Accurate!! Thanks Brian for the compelling review.
I only have a shirt from them, I haven't bought any suits. I got it online and picked it up at the store, it fits great, although the fabric seems a little scratchy, and I haven't worn it yet, only tried it on. I found the employees rather nice and helpful, and I live in Miami! I went to the South Beach store.
That's good to hear!
Hey Brian, great video. I agree with all the cons. Especially that the pants have a lower rise for someone who is over 6 foot. The attitude of the sales team and the trend pushing has convinced me to gladly take my money elsewhere
Bummer to keep hearing this from commenters. But nice to know it's not just me.
Great video & had to check it out given I'll be looking into purchasing my next suit and was strongly considering going back to Suit Supply. Fortunately, I had an overall great experience at their Dallas location. I ordered online but had the alterations completed at this location - spent a little extra but I felt the person who helped me really knew what they were doing with the recommendations they made to provide an overall great fit. They've recently opened a new location in Plano at Legacy West so fingers crossed everything goes well.
Great to hear. Really appreciate the comment!
Great Review! Been to a dozen SuitSupply's around the world. The only great store experiences I found were in Amsterdam, NL, and Scottsdale, AZ.
Thanks for sharing that and for the support.
Great video Brian, I like your style. +one more negative, I entered a suit supply and got a creepy vibe and felt very uncomfortable. I asked for a blazer and found myself explaining what a blazer was. No one in the store could now me a blazer. Felt like the store was geared towards a super young and peacock type of demographic, which I am not knocking it is just not me. My favorite suit is a J Hilburn made to measure and I should just stick with that. I just cannot tell why many rave about suit supply.
Agree that it can feel like it is aimed at a younger guy looking to be a little bolder. Good assessment.
Great review. I agree with your points especially the Pants. They never fit me properly and I don't normally have problem with any other brands' pants.