What Happened To British Airways?
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- Опубликовано: 10 авг 2021
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This video is about British Airways, former operator of the Concorde and the Boeing 747, 757, 767. They currently fly the Airbus A350-1000, A320, A320neo, A321neo, A321, A319, Boeing 787-, 787-9, and 787-10 with the 777-200 and 777-300ER. Their hub is London Heathrow Airport.
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Music:
share.epidemicsound.com/nqD7H
Script: Nonstop Dan
Editing: Nonstop Dan and Samuel Wider
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This video and its sound are protected by RUclips copyright, and any unapproved use in other videos will be reported.
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Hi Dan...may i ask if your colleague ppatrick still working with you? Working as a pilot up to present? Coz pictures used to scam ....sorry for bothering you pilot Dan... Thanks.blessed day ahead
I am From India 🇮🇳
The low cost airline video flop?! It was great!
@@Ron.S. 🤔
I worked for BA in the 80’s and was never more proud of a job that I held. Landing in Heathrow and seeing a sea of BA livery was a feeling I will never forget.
It was and still is probably the worst long haul airline in the world for poor customer service. For what it tries to be, its worse than Ryanair, by a long way. Avoid it like the plague
Irene I understand what you say and have a lot of respect for the front office employees but from a passenger's view point really the opposite feeling - I can document a catalogue of blunders but notable ones - flew Business class Buenos Aries to LHR - flat bed would collapse , second incident LHR - Mum - flat bed malfunction- no recline and on the way back entertainment screen would malfunction - compensation given - a cheap 20 pound bottle of champagne - the worst ever and lots of unhelpful smiles. Most of us in the UK fly BA as there is very little choice direct long haul. Ryanair pay peanuts get monkeys- BA pay gold nuggets get monkeys !! Alas !!!!!
I am a retired airline pilot, US. BA has the BEST callsign ever, Speedbird! Always loved hearing that on the radio!
A flying school in Bournemouth has the callsign “Blackadder”. I thought that was pretty food as well
I guess u can help me understanding how do Airlines get their callsigns and if there's any site where I can find callsigns for all Airlines.
@@karan_IV airlines themselves give themselves their callsigns.
As far as someplace to find them...good question. I've never looked them up. I'm sure if you Google it...I'm guessing?
what about red nose lol
@@michae8jackson378 thank you
My wife started traveling to the EU a few years ago and BA was the only airline that flew non stop from San Diego to LHR so she used them. The best part was we could fly into LHR and from there, hop over to Frankfurt or Milan etc. She racked up miles by the hundreds of thousands so I started flying with her or would go solo to meet her. Having never been fortunate enough to fly first class or even business, BA was the first chance we had. The business class seats were okay with that weird arrangement but the first class seats were amazing. I know they don't compare to airlines like Emerites or some of the Asian airlines but they were nice. The 747's that flew out of San Diego were old though and clearly not what they used to be. That said, we still have hundreds of thousands of points and once this pandemic is a bit more controlled, we're excited to get back on BA.
Oh and that Concorde lounge is sweeeet!
Once you fly a leading Asian carrier you will most likely come back here to edit/adjust the grading curve on your BA assessment. It’s almost like they are in different industries.
Can you not use their miles on other airlines? I always used American miles to fly BA, LATAM.
@@iSuom Yes they can be used on AA, and Aerolingus as well but it's hard to use them on BA let alone the others.
Redeem your miles on Qatar Airways Q Suite. 😍
Mike, did I meet you on a Huston-LHR flight in PE in November 2019? Spoke to a nice guy with a similar story from Sam Diego who had family in London on that flight.
You can’t beat BA when flying with a disabled child, they always go far and way above any airline we have travelled with. My child is treated like royalty every time!
I agree. I’m critical of BA in general, but growing up, it was my absolute favourite airline to fly. As a child, the crew were incredibly welcoming and friendly to me and treated me very well. It’s just a shame to see how far they’ve declined now.
My 75-year-old friend came for a 2 week Christmas visit in 2020 to my island 5000 miles from UK and left him stranded for 6 months. Kept cancelling his paid for biz class flights,, never assisted with alternate travel with other airlines, didn't offer a refund then tried to charge extra for when a flight actually happened. Less service than an ultra low-cost carrier. BA blows.
It's a shame you didn't touch on BA's little brother, BA CityFlyer: short haul only, 33 inch seat pitch throughout the aircraft, and still providing complimentary catering and bar service in economy - the new sandwiches are huge!
that's the same company/airline.
Thanks for the information Tom! ☺
City flyer isn't actually BA. It's a subsidiary that uses its livery.
@@aljack1979 It's still fully owned by BA, I think we're splitting hairs here.
If that’s the lot coming out of Gatwick, then they’ve just shelved it all.
I just finished school, and recently I've just been so bored, however watching your videos just makes my day so much better I awalys get excited when I get a notification about any of your videos!!
I love all of your educational mini docuseries on the aviation industry! keep up the amazing work Dan!!!
That was really interesting Dan. I love these documentaries!❤️👍✈️
Informative video Dan; Love it!! All I can say is: Competition....Competition.... Competition! It's what makes anything better! Cheers from Alaska!!
Awesome video Dan.. Loving all your contents.
Another really great insight. It would be interesting to see one about Qantas! Thank you Dan! 💯💯💯
Hi Dan. I love your airline analysis videos. I always learn things that I didn’t know before. Thnx a lot.
I’ve had a love-hate relationship with BA on many things over the years.
Oddly enough I stopped flying them regularly soon after Alex took over, instead opting for EasyJet. However I still use BA for anywhere short haul that’s over 2.5 hours from London, like Malta, Greece, Cyprus, Turkey, etc.
I had mixed feelings when they started charging for food and drink onboard. Good because I could now buy anything I fancied at time of flying instead of whatever was just given to me. But it also sucks because their menu options weren’t all that inspiring and I missed some of the previous complementary offerings.
Worked at BA in the 🇺🇸 in the mid 80’s it was an amazing company we were lucky to travel the 🌎 for free or near free including the Concorde . Those were the days!!
Another great, informative video. Thanks.
BA's big problem with their changes in a downward trajectory ( especially in the SH market) is that they have taken away the service but even with HBO fares they are nowhere near competitive with the actual LCC's. If I can get a flight from say LGW-ATH return on EZY, buy a hot sandwich, several nibbles/ snacks, 3 double spirits & mixers and throw in a quarter bottle of champagne and still be £20,40,70 better off than flying economy on BA where I get a bottle of water and a tiny pack of crisps then for most people there simply is no point paying for BA SH economy. "Cut price Cruz" stripped out the only thing that made them different and he is generally loathed, and mocked, by the airlines FF's. Many openly rejoiced when he moved on.
Brilliant video Dan! This brings back happy memories of BA back in the day, it really was a wonderful airline, at least it has survived unlike so many others.
Really enjoy all your Industry Analysis videos. Well done!
Great video, keep them coming
Fantastic video. Love your real business perspective. After living in London I’ve been on BA and VS probably 50 times each. Virgin Upper is always my preference, mostly because the whole thing is fun and it feels like everyone that works for them truly enjoys their work.
BA lost me when the started to charge £60 to pick a seat in Club World.
Just recently paid £75 to choose my seat after they cancelled my original flight and had to rebook! Of course the original flight was free!
They've been OK during the pandemic, honouring tickets with vouchers. But they aren't my first choice anymore when going long haul and paying for Premium...
I remember the days when if you wanted a specific seat on a BA flight, all you had to do was give them a ring once you had your ticket number and they would honour your request for free, even in economy. However, I also recall the days when even flying in economy on BA was a comfortable experience, now it's a test of personal endurance!
This.
The reality is that flying long haul in ‘’economy” (in reality 3rd class) is an endurance test on around 90% of airlines now. I don’t object paying for my seat in Business when I take into account that on my regular long haul flight B.A. is considerably less expensive than the competition.
Thats the greatest piece of trickery ever created, because when you look at the seat plan you can't tell if you have already been allocated one of the non available seats. Rewind ten years and you could have seen your allocated seat! This is a very elaborate money making scam. Why when you pay a business class ticket price should you have to pay a high fee to choose a seat ?
These videos are unique and fun! Thank you!
Thank you Dan I have gained some knowledge about airlines and your videos on 1st class is amazing. Keep going on
Always have a soft spot for BA, miss the days from when I was young of getting a hot meal on a domestic flight. Flew them a few weeks back in economy and it wasn't terrible, legroom was a little tight but they did provide water and crisps which is far better than they used to. Also in 2019, we flew to Orlando in the new Premium Economy on the 777 and it was very very nice, food was excellent, great seat amazing IFE, all-round great product. It's things like that which make me hope they are improving.
Another issue with British Airways is the lack of support in the UK. British Airways has chosen that the best way to use slots is on long haul flights. This means that Heathrow has a very small regional network which means people in the UK use airlines like KLM or Lufthansa.
Really? Where do they not go to?
Yes I’ve noticed that smaller airports ( Cardiff and more) have KLM flights everyday leaving early in the morning. It is easier for someone there to fly long haul via Holland than it is through London.
It’s a bit hit or miss - they have a tonne of Edinburgh to London flights, for instance. I’m not quite sure what drives those choices.
@@Zveebo BA only serves 7 UK destinations when KLM serves 16.
@@GWJUK looking at my home airport as an example, Newcastle, all BA have is a couple of daily flights to London Heathrow. That's all. KLM has more daily flights - 4 to Amsterdam. it's a similar story in many other UK airports.
Flew out to the US on American Airlines 3 years ago in one of their much lauded reverse herringbone seats, Was as hard as a park bench and my head was right next to the aisle. Flew back in BA in club on the upper deck of a 747. Lovely soft seat, was the best flight experience I've ever had.
Great video by the way.
Very informative Dan. Thanks! An analysis on Turkish Airlines would be great....they used to be terrible back in the 90's, but now they are flourishing!
awesome videos Dan
great video dan!!!!!
I have been flying BA for years. I have noticed the steady decline. Old looking cabins, obnoxious flight crew and substandard food. It is very sad since I used to love it.
A good video and congrats on the 500,000k
Bravo! So well done, Dan.
Very informative, Dan!
I was really disappointed by BA on the PVG-LHW route. Back in 2016 when I flew, they had lovely new improved premium economy on their 787. Two years ago and it was the old premium economy with grimy old seats and tiny screens from the turn of the millennium on a 777.
Yay! 📹.. I'M so excited to watch this!
Hope you enjoy and learn something useful🙏
Love your vids keep making them your wayyyy
Been binge watching your vids and hit the sub button today
It's sad to see British Airways change from what it once was. As a kid growing up in the 80's and 90's their TV air were amazing, I think they inspired so many to want you travel.
I’m still a fan of BA. Granted there are a good number of airlines offering a vastly better product but I still think BA is hanging on and with some tweaks could come back.
The real slide in British Airways standards coincided with Alex Cruz as CEO. His policies of selling every asset that wasn’t nailed down, sub-contracting handling including IT, reducing costs to the point that the product became inferior to most competitors, selling on price, and not caring about staff morale, were all factors in the decline. Sean Doyle certainly has an uphill task to restore morale and standards.
Alex Cruz happened. Thats the start of the real decline. Cost-cutting everything, for shareholder gains and a complete & total disregard for staff, he tried so hard to try to turn BA into a LCC - to compete with them.
But this is where it went wrong. There are people who want to pay the higher fare price and would rather not fly low-cost.
Thankfully the new CEO seems to care more about the hard-working and fantastic staff here and the future is looking a little more promising.
Really good video here. In respect of cutting complimentary food and drink in Economy on 'short haul' it hasn't been accompanied by noticeable lower fares so overall looks like a downward trajectory underpinning the overall impression that BA doesn't know what it is trying to be - an upmarket Low Cost Carrier or a low quality premium carrier. Some of BA's 'short haul' flights (eg Larnaca to London Heathrow) can be five hours long so lack of free food (and in some instances lack of any food) reflected particularly badly. As others have said here Turkish Airlines has managed to maintain full service on European flights (a similar situation exists with Aegean Airlines) so BA's service standards did not need to fall in the way that they did. That said BA does have many things going for it: excellent safety record and heritage so that with a reorientation towards customer experience and value for money the airline can improve. BA should create a Medium Haul concept (for flights between 3-5 hours) rather than the arbitrary distinction between short and long haul
I am appreciative of British Airways due to it being one of the few international airlines that are pretty reasonably priced that has flights to different Caribbean countries.
As I stated before way more reasonable than our regional airlines.
Excellent documentary Dan! Enjoyed it. I agree, the BA Business Class seats are embarrassing, I sat in one on an A380 LHRLAX a couple of years ago and felt very claustrophobic. But I do think their soft product is better than AA. Keep them coming! Love your work!
Bra och informativ video!
British Airways also retreated from regional airports in the UK in the 2000's so they offer virtually no service in the UK outside London to anywhere but London. So if you live in Manchester why would you fly with them.
Agree, the loss of the mini-hub in Manchester was a blow in the region. Just today I’ve taken a flight up to Edinburgh with BA (odd sense of loyalty, I guess) and was reflecting on the faff of MAN-LHR-EDI. Maybe next time I’ll just use EasyJet. I was reading recently that the slightly odd overhang from those days - the disproportionately large Business Class Lounge in MAN T3 will not be reopening when T3 reopens.
Totally agree. They're a non presence at Newcastle too. All very odd because the likes of KLM has a very strong regional presence in the UK and make it work. It is probably more accurate these days to say that KLM is the UK's regional airline for travelling abroad.
My first flight was when I was 10 (1980) and was Perth to London return on the 747, to visit relatives in the UK . I still have the BA inflight menu . Even then the BA livery looked so majestic compared to other airlines including Qantas.
Love his voice and video presentation... Big fan ❤️ loads
"Now everyone had the pleasure of being able to fly Ryanair." XD
The occasional humour makes your videos even better.
Even though the airline is not luxurious, and its not the best, I still love them, they have one of the most experienced pilots, an amazing callsign, and my favourite aircrafts in their fleet, as long as I can get there safely I'm satisfied
I recently flew a BA 787 in economy. Best flight of my life, (besides my one business flight) crew super nice, food was way better than expected, super quiet, and comfortable. It's still really good, just depends on the flight.
I really like this aviation industry analysis. Thanks, Dan.
Always amazing videos! Cheers from Stockholm.
Thanks so much🙏
Love your honesty about checking videos out cause they flopped lol. Subscribed✔️
I gave up on BA many years ago - bad service - Bad Attitude. What I have heard from other people who have used them only confirms that. I use Singapore Airlines for the long haul and generally they are very good though they have slipped a little in recent years. Otherwise it's Emirates - good but not quite as good as Singapore Airlines.
Great video, as usual. Please do a vid on TAP Portugal. It was the only airline I could book for a trip to Rome (from Miami) in Oct. Booked biz class and hoping they don't go out-of-business before then....according to the internet rumor mill.
I love this style of video! I still want to fly BA in a premium class some day, but everytime I go to book a flight, especially since my usual travels are from NYC or Boston to Europe, I find better fares in economy, premium economy and business class on airlines I like more, usually Lufthansa which isn't bad compared to American operators across the pond.
Or I can't justify paying more for a product known to be behind the curve. Especially since I'm 25, and travelling is a very important thing to me, so I usually pay part of or all of my travel buddy's main fees to get them to come along with me.
I enjoy your industry analysis videos
Well done on educational videos. It’s hard to imagine BA used to set the standard for the industry when I was small, given its successful race to the bottom today. I hope BA will keep adapting to changing consumer expectations and I sincerely sincerely hope more consumers will look for more than just the price.
Wow stellar video Dan! Sadly I have never flown BA. the first flight I did was Cathay pacific. Please do a video about Cathay pacific. Thanks from New Zealand😁
Cathay Pacific what a great airline.
Great topics Nonstop Dan, I find them very interesting. I do find the tone a bit monotone and the pace of talking a tad too slow, although if it was faster, it could be hard to follow. Thanks for putting out interesting content
Surely you don't want one of those chirpy, cheery, juvenile and terminally happy American-type TV presenters? Surely you don't.
Nice video docu
Great video, Dan, and very informative. I really like these videos a lot!
When I travel to Manchester in a few months, I'll be flying Virgin Atlantic. Their service is way better and less stuffy than BA.
BA's biggest mistake was to ally itself with American. As a result, EVERYTHING has suffered greatly. Virgin Atlantic has allied itself with Delta, who has had a "people first" policy. They treat people like human beings, and that's why they're the top US carrier. Virgin has also adopted this policy, and are reaping the benefits of it. When your primary concern is the passengers, instead of butts in seats, you will have people clamouring to be a part of it. American has never learned this lesson and it seems BA has decided not to learn the lesson, either.
Another great information video. Pratar du Svenska?
gave up on BA (after 15 years in silver) when they started cutting the free food and booze in economy. As I started trying the low cost airlines, realised they weren't much different!
his ads are so well placed I don't even mind them 😂🖤
One thing that always motivates me is safety. BA still is one of my go to airlines, together with LH and AF because of that, AF 447 not withstanding. No less trust in EK or Qatar though. Just a thought 😉
I liked the low-cost explanation. It's always a mystery how they do it. This too. I've got a BA flight in Premium Economy for October. I want to see if they're as bad as Iberia.
I'm from the U.K. and I stopped flying British Airways fifteen years ago for the following reasons. Overpriced fares, terrible in-flight service, old dirty planes, atrocious food, bad attitude, and pure greed. It was the very first airline to charge ($200) for an emergency seat. I asked to be removed from the airline's database and will not fly with BA ever again unless there's a drastic improvement relating to all the aforementioned points.
Last time I flew with BA I sat at the back next to the galley. I could hear the flight attendants slagging off some of the passengers!
The truth about BA service is people were forced to pay for it in the past. With people choosing to fly Ryanair, BA had little choice but to adapt. The same is true with the US legacies when Southwest forced them to reduce fares and service too.
0:25 I flew in those lie-flat seats! It was an exciting flight for me because I rarely fly business class.
That same year I met the person who designed those seats. He said he hadn't flown in them himself.
British Airways are no longer a aspiranal airline, for that you have to look to the middle east, Emirates and Qatar.
Your video's are sooo good
BA has always been my fave Airline. Maybe with new management it will come back to greatness.Good vid tho. Dan
BA is still one of my favorite!
I have been considering booking a family trip back to the States with BA in Club World at Christmas. What has prevented me is that even though I am booking in the premium cabin, because I don't currently have status with BA or OneWorld, I would be forced to pay an extra $600 at least to book seats in advance on top of what I would be paying for four seats in Business! Not very customer friendly....moving on to another airline....
Hey Dan! Maybe you could make a Video about the differences in single aisle airplane business classes. I still dont know why most european Airlines have a business class in a standard 3-3 config but others have a proper business class seat in a 2 - 2 config. Thank you! Love your channel 😊
I'd argue that the decline of BA began somewhere before 2008 as I had the displeasure of a flight from Heathrow Cape Town which due to a protester running onto the runway meant I was stuck in an awful cramped economy seat for 13 hours. There was nothing that distinguished them from their competitors at that time for me except their higher price and the surly attitude of the cabin staff - which made seeing the Thai Airlines staff happy and smiling when I got to Cape Town compared to the miserable BA staff that much more shocking. In 2019 I got stuck flying them again from Heathrow to Milan having missed my easyJet flight from Gatwick. Many times more expensive than easyJet and basically no different in terms of quality, except that if I purchased food it was better than what I could purchase from easyJet. I would always choose a different airline than BA.
Oi.. 3 subscribers from where? I have been with you right from the start!!!!
I'm currently in hotel quarantine at Heathrow, and can see my room at 8:10 !
Edit: This is my 9th day in this room, ouch
I remember as a kid, I'd see British Airways plastered for international travel whenever my parents would look at flight options and then it just fizzled into the background since competitors like many East Asian and middle eastern airlines started rising as the new faces of long haul flights (and I guess lufthansa). So, it's super swanky to see this video ✈️
A very good and interesting review Dan, thank you. I flew once on the old BOAC to India with my parents before it merge and change into BA. It is such a shame to see how far it has fallen from grace. I think the genesis of the decline goes back further than you suggest to the late 90's when Bob Ayling and subsequently the "poacher turned game keeper" that is Willie Walsh. In my opinion, I believe between them they ruined the brand. Interested to know your thoughts?
As a former Manager at BA I can tell you first hand that the prestige of BA has been completely destroyed from the greed of the people at the top.. Alex Cruz absolutely obliterated whatever remained of the airlines reputation, though you are 100% correct that it was all down to the introduction of ‘Low cost’ airlines… They are what really destroyed BA
or the fact that a lot of the cabin crew treated the PAX like dirt in economy - Gonna miss BA01/02 from LCY tho now
@@chrismichael5832 true but i guess you can’t expect much more when they were mostly teenagers earning penny’s and doing the job just to get free travel
@@seandaniel8677 im referring to the ones age 30+
@@chrismichael5832 Wow they have been around longer to know better !
Really enjoying your industry analysis films Non-Stop! An avid British Av Geek, I've witnessed the sad demise of BA over the last couple of decades. Its stuck in that horrid middle ground of Tier 2 airlines. Its lost its niche, and its brand. Pretty sad the way a flag carrier can go. IAG has a lot to answer for! I now chose Virgin for trans-Atlantic and will almost always go for a Middle Eastern airline for everything else.
Great analysis..so logical, but didn't realize it..same with air travel in general..we changed it.
"Now *everyone* had the pleasure of being able to fly Ryanair!"
BA stands for-> BEST AVOIDED
Such a pity but totally agree… BA is really bad now - I flew with them on BRU-LHR-HND and the service, the crew and their hearts were so not in it.. It was such a bad experience I rerouted my flight back via Helsinki with Finnair, now that’s a much more pleasant airline!
Dan. You should try BA081 to Accra. Short flight (thankfully) but economy class is truly low cost carrier … even though BA charge full fares
About to fly on BA tonight. Thanks
These are my go to videos 😂
Alex Cruz - that's what happened to BA...He single-handedly turned from a luxury choice to the most expensive low-cost carrier in the industry.
On some of their European A320 aircraft the removed the toilets at the rear of the plane and added more seats. The seat pitch was reduced below that of Ryanair and easyjet... That was it for me!
I use to fly BA, London via HK or Bangkok (onward flight with Vietnam Airlines) to HCMC. Cost was usually around £625 return. As you say price comes in and when the cost got up to over a £1000 return I decided to look around. With VA getting the B787, I could get the same flight but now direct for £350/425 return. Bit of a no brainer really. I can put up with naff food for 12 hours from any airline. I just made up for it on landing with the money saved. I would add the service with BA was pretty good but then that might have been because they speak English!
This makes me glad we booked our long haul flight from CPT to ORK on KLM. We considered BA because their flights were pretty affordable and the times were great (would fit our kids sleep schedule), but the full UK visitors visa that my husband would need just to change terminals was just too costly and so much paperwork. Plus the current quarantine laws from South Africa. This confirmed we made the better choice even though we're leaving at 11pm with little ones.
Ps - subscribed. 49 999 to go.
KLM service got shit these recent days
I've flown with BA a lot and think that they're still the best.
Their downfall was withdrawing from operating to other UK destinations, running solely from Heathrow and Gatwick. People from Scotland, Manchester, Leeds etc who want to fly with them, simply cannot. Instead, they have to fly with Cathay, Virgin, Emirates etc. That and they also employed Willie Walsh...
BA's service is so poor these days that I view that as a blessing in disguise. I'd rather fly on Air France or KLM these days.
They fly from terminal 3 in Manchester
They fly from terminal 3 in Manchester
Many people here in the UK nickname British Airways "London Airways" because they barely serve anywhere in the UK outside of London. KLM in particular has a much stronger presence in most UK airports outside London. The joke is that BA stands for "Bloody Awful".