Dealership Life - It wasn't meant to be
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- Опубликовано: 27 сен 2024
- As of this upload: 7,366 subscribers
This is the Snow broom we use at work. amzn.to/2NbEj25
In all my years of selling cars I have never seen one of these cause damage to the paint on a car.
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Love the new video.
Just a tip (for your dealer) go out and spend 5-600 on a STIHL gas powered leaf blower back pack. Fresh powder basically gets instant removed with a big blower.
That's a great idea!
Better idea move to Florida
Enjoyed your little smirk at the end of the video....
I originally started watching your videos because I was researching the Bolt EV, and you had one and were commenting on it at a time that most dealers knew very little about it. Even with the one I just bought a week ago, the team still didn't know much about Level 2 charging and I had to do all that research myself.
Anyway, regarding this video, people just have limits for whatever reason they have them. The salesman will have a limit, the management will have a limit, and the erstwhile purchaser will have a limit, and everybody's limits move around depending on whatever vanities and foibles are going on at the time, mitigated by whatever margin the dealer has and whatever money the purchaser really has.
Sometimes people are stupid, and sometimes people have real world limits (even the dealer).
Thank you for the help you provided with your videos about the Bolt EV. I found a dealer out in the country with whom I was honest about how much money I had, and he knew that his revenue stream with financing was not an option, and he knew that I only had a certain amount of cash, and he moved his figures around to suit the amount of cash that I had.
I know he still made money, because GM basically paid them to take a dozen Bolts and sell them. I backed out the tax, the processing fee, tax, title, and so on, and realize that he'd been able to come down to under 20 grand for a new 2020 Bolt EV. That's great.
If I have a moral to this story, I guess it's don't jerk people around for nothing. Salesmanship is not easy, and a successful sales person is not going to be stupid or lazy. For goodness sake (and your own sake), do your research thoroughly. But don't draw lines for your ego's sake, and don't jerk somebody around over a couple of hundred dollars if you don't have to do it.
All of this IMHO, of course.
This was really an unfortunate situation for the client because we had a great relationship throughout the process. They knew it was a good deal and truly wanted the vehicle. They just didn't move fast enough.
Glad you recovered from Covid quickly without side effects. Nice videos. Only comment is about your driving position. Habits are terrible to break, but if the air bag deployed, not only will you break your arm and wrist, it will hit your face possibility causing head injury.
I used to drive GM for years ( Pontiac’s then Cadillacs) but moved over to Mercedes-Benz in 2008 as Cadillacs lost almost 50% of their value in 24-26 months. I am currently driving an S Class coupé and the AMG steering wheel has a position for holding the steering wheel. not it is not at 10 and 2, more like 9:30 and 2:30.( I am sure GM has that too).
Love your content! I grew up in Roxbury, so your videos feel like home. Really enjoy your electric car content. Keep it coming.
Nice! Still in NJ?
Hey love the vids. And because of these videos I got my first job at a Dealership and I really enjoy it. Keep it up.
That's great!!
Did they teach you to steal yet ?
What dealership? Just interested.
@@KUCHISZA Jaguar Land Rover
@@PinkBanshees That's amazing!
As I've heard it said in the car selling biz there's an ass for every seat !
That there is
I LOVE the color of that Suburban
When you deal with customers, especially with the public you have to learn to say NO.When I was trained in sales years ago,( not cars) they said that the customer always wanted to feel like he/she was the most important customer that you have. That's fine but you have to make a profit. After the vehicle sold, you should've told the man that he was right to start with, that it wasn't meant to be....
Yea, we have a good working relationship. It's unfortunate because I know they knew it was a good deal and wanted the truck. They were just pushing for more and ran out of time. I'm trying to find something similar for them.
I am so glad to see dealership life videos back! Thanks and good job holding the line on that deal. Consumers have been told yes for so long at all levels of retail and It needs to stop. When a store runs a sale that is the sale price and the sale ends and the price goes back up. Running sales all the time is nothing special anymore. My mom was telling me that when she was a kid when a store had a sale it was a huge deal and people were excited about it.
Exactly, we've been programmed to wait for the sales now. In the auto business they preach sales so much that all urgency is lost because the next sale is a day away.
It is good to see you back.
Thanks!
Great to see you back at work and I shared you're videos to my Facebook
Awesome thank you!
Yes sir you're very welcome
I'm sorry, but that story was so satisfying. As a customer you have to do your research. Google supply and demand.
Remember that people keep vehicles longer, and the last time many people bought vehicles, say years ago... GM used to advertise "10k off" sticker on Tahoes and Suburbans. GM's rebate was like 7-8k and the dealers were able to pitch in the rest. Customers felt like THAT was the true price of a GM truck, not the sticker. Now the market is way different, but people don't know that, because the last time they bought a vehicle that was how it was. Maybe explain that to them? Perhaps easier to show them the invoices have gone up, rebates have gone down, transaction prices gone up, inventory went down, etc. Good luck, thats a job I know requires a lot of personal time, sometimes for little gain.
I find it so satisfying when that happens to somebody who wasted your time. You know his wife isn’t going to let him live it down for a while.
You are so evil lol! I like it! Bwahahahahahahahahaha
I feel bad in these situations.. like I couldn't get through to them. they knew it was a great deal they were just playing the game and it bit them in the end.
@@DaveBsellsChevy People like to scam you! That is how some idiots are!
They weren't trying to scam me. They were just working for what they felt was their best deal and ran out of time.
Great storytelling!
I used to love it when a mooch would outsmart themselves.
I never knew Suburban's have that loud of an exhaust
These new ones are pretty throaty... still very quiet inside the cabin though.
That customer and his wife were clowns. They wanted the whole hog and the fixings. If it were me, I would've asked for roof rack cross rails to make the Tahoe look good. While there's snow in the Northeast at the time, in Memphis we got worst : a once every twenty some years I've storm that shut down the Southeast states for a week. The Tahoe knocked the Suburban from one to two. Now the Traverse is Number one with the Tahoe number two. At least GM listened to their customers for a shorter Suburban primarily for the Northeast in 1994 for the 1995 model year.
A lot of the dealerships in my area have awnings for the cars, but that's not for snow... to minimize hail damage during spring T-Storms.
I've seen videos of hail storms in the midwest.. destroys so many vehicles. I'm glad we really don't have that issue here.
I have a buddy who has been shopping for a very specific pick up truck for at least the past 6 months. He has lost out on good deals because of his unreasonable demands of discounts. If the truck MSRP was $50,000 and the dealer has him down to $40,000, he wants another $3,000 off. Basically the dealers just stop answering his calls and e-mails and the truck sells to somebody else and he gets pissed. He has also been kicked out of a dealership, and when he went back to try to negotiate again, they just kicked him right out, wouldn't even talk to him. lol.
wow.. Just think of the time and energy used in that 6 months. Wonder what the monetary value to that is. Could have been driving a new truck and putting that energy to better things.
Dave, I know you said inventory is low. What about Camaros? Your dealership should order some LT1 Camaros...will arrive in time for Spring. Enjoy your videos.
We just got two in. One was a LT1 and it sold a couple days after getting here.
Can you not pump your own gas in Jersey?? I have not seen any full service stations here since the 1970's.
Yea, it is a NJ law
Interesting story about the people who lost the truck over $300. I’m curious, you said they were upset, with who? Seems like they had no one to be upset with besides themselves. You clearly went above and beyond for them.
They were upset they lost the truck.. It wasn't me they were upset with, just the circumstance.
Most impressive thing was hearing you pronounce 'Audi' correctly 👌 Americans and Canadians say "Oddy" and it drives me insane lol
They say it in the commercials! lol
AH-OO-DE.
(I'm Canadian by the way. ;))
I never heard another American say it that way. You must be from Boston or something 😀
Man it’s been super slow at the dealership I’m at
What brand are you selling?
@@DaveBsellsChevy its a used car dealership
The OCD detailer in me is cringing watch the snow "brushed" off the truck. ouch
lol, these snow brooms are pretty good. I've never had any damage issues with these... What drives me crazy is the brush style ones or when someone take a snow shovel to the hood😱
God...I hate snow!!!!
Spend $50k on used?
Every time I see scraping the snow off i cringe thinking the paint will scratch lol
Did you hear about the double murder suicide in Plains Township PA? It was over shoveling snow in that same snow storm you just had...
Yea, that was a crazy video... apparently they've had a long standing feud. People are stupid, can't get around their own egos before something escalates too far.
@@DaveBsellsChevy One thing I've learned from that video, is to never get into a heated argument over something so trivial. Never know when someone going to lose it.
Might be a few used cars for sale in Pennsylvania.
1:06 Not too smart revving a cold engine!
Some people just don’t know when to stop I guess. Sucks that you lost out on it but they were probably going to keep haggling with you and waste your time anyway. Some people have unrealistic expectations. Also do you have a contractor that plows the snow in your lot or does somebody at the dealership do that?
We just handle the snow plowing and cleanup ourselves. Right now we are working with a Silverado 1500 plow, a turo snowblower, and a few shovels...lol.
A good deal is a state of mind. -Lee iacocca
This is true
This comes from the man who gave us the Mustang.
People are dim. They will pay 5k in interest and not think about it twice but will stand solid on a few hundred dollars on asking price. I could never do your job.
wow suburban!
nice right!
Haha...In your face!!
Whose face?
The people who didn’t know a good deal when they had one 👍
Its a daunting task something that needs thinking over.
No wonder my new truck was all scratched.
Why?
You mentioned shortage of inventory, but I did see an article about a glut of 2020 Bolts on Chevy dealer lots being heavily discounted by $14,000 to $15,000 just to get them off the lot. One of the local dealers here in IL list their pricing with the customer cash and dealer cash discounts. I notice that your dealership only lists the customer cash discount with no hint of what the dealer discount is. Why is there such a difference between what dealers list as far as discounting is concerned? In short the local dealer is giving a $8,000 discount on the 2020 while I probably have to call you to find out about the $8,000 dealer discount. Wouldn’t it be better if Schumacher included the dealer discount in the internet price instead of haggling with the sales manager with you as the middle man?
I think that is what frustrates most people about buying cars is the haggling for an assumed low price. That’s what makes the Tesla purchasing experience better because of the set price for the car. Granted Tesla raises and lowers prices like people change underwire but the purchasing experience is so much better.
The last 2019 Chevy Volt that I bought from a local dealer came down to the sales manager not coming down in price any further because he thought I would not bring the car back for serve because I lived too far away. This is just one of the many examples of what turns people off with purchasing a car from a dealer.
Would you agree that an end of quarter car sale is better for the customer as the dealer and the sales person want to run their sales numbers up for the dealer as well as mother GM?
Nobody boutta read a whole essay bro
@@vlonen8926 Thanks for the critique!
@@Joe3545u if you don't want to haggle pay the sticker price. Just like Tesla.
@@davidryder5082 GM was aware of this with the original introduction of the Saturn division. Basically no frill minimalist in design cars with a no haggle price. That changed over time as GM turned Saturn into just another division before they killed it off as part of the bankruptcy. Like it or not, this is an issue that legacy auto makers will have to face with new competition like Tesla, Rivian, and Fisker who will all use direct to consumer on line sales and direct delivery. Will the switch to an EV future bring a change in how vehicles are sold and delivered with the need for less service?
@@Joe3545u ok
Crappy gas..real nice...
yea, it's either raceway or fuel one by us
Why I put up with crappy California.. lived in jersey and new york.. fucked up weather AND politics. icky. no thanks never again
the dealer can ALWAYSSSSSS go lower....they make hundreds of thousands a year.....give me a break.....
So if a client keeps asking for discount and the dealer always goes lower does the vehicle end up being free? It's a business and each deal has to make some sort of business sense. In this case the dealer chose to stop at a price and the client declined. Later another client came in and bought it at our advertised sale price. They did their research and understood it to be a good deal. One client out there is upset they lost the truck over a few hundred and the another is happily driving their new Tahoe.
Typical salesman talk,there’s always better deals out there you just gotta be patient.
As soon as he said it is what it is I would’ve just walked and no follow up calls.
I never said "it is what it is" to the client...That was my feeling about the situation. In the car business the average sales person sells 30% of who they talk to, so 7 out of 10 don't buy. You learn real fast not to dwell on it and move to the next client. This client knew it was a good deal on the vehicle they wanted, they were just "playing the game" and ran out of time.
Dealer documentation fee= bullshit extra candy. You are in business. its part of the cost of doing business. Should I add my fuel costs and scrub costs to my patients bills? When will people wise up and end this bullshit fee crap...
That sucks mr B. People are idiots and as you are well aware. You can't fix that condition. I sold yrs ago and was terrible at it. It did make me a much better purchaser when I was finally able to buy new. Thanks for sharing your experiences with us I appreciate it. Best of luck selling during the chip shortage
Thanks for watching 😎
I think you should get a new job. These kind of customers will drive you crazy after a few years. It's much easier to get a cushy office job.
I'm good. Very happy here, 16 years in! I've pretty much seen it all and in my experience no matter if someone buys or not there is always another client walking through the door.
im sorry you lost that tahoe deal but im also glad those ppl learned a lesson. losing the truck they wanted over $300 on a 50k sale price is absurd!
agreed
Paying 50K is absurd LOL.
Nice
All cars will sell!
Exactly
I've never understood when I know exactly what I want, I email 10 dealers and only 4 offer me the otd price I'm asking for. I just showed up to the dealer with the lowest price with a check and bought the car. Whole thing takes me 20 minutes. Why would those 6 dealers not send me an offer? I give everyone a chance to bid.
Not sure. We have a department that handles internet leads for us and hopefully they respond to everyone
Great story! Sorry it wasn’t a happy ending on your side. Awesome to see new videos from you.
Yea, it would have been nice if I got the deal but sometimes that's just how the business is.
Oh well, maybe that guy will remember that next time.
I have a story / question for u Dave. My brother recently leased a ‘21 Trailblazer and a ‘21 Blazer. All was good with the Trailblazer and he took delivery that same day. With the Blazer he noticed a humming noise above 50 mph and they said their was a recall and the part was in and would be ready the following Monday. He thought ok, that’s fine.
It took 3 weeks until he finally took delivery. Within that time he was told the transmission was replaced but it still made the humming noise (we doubt it was replaced, wouldn’t give service paperwork). A couple days later the salesman said it was ready, went to pick it up and guess what, it still wasn’t ready and they mentioned a part being installed backwards at the factory 🤔 and it would be ready the next day. It was actually ready the next day and they said it was something to do with the active noise cancellation.
The whole situation was a massive pain in the ass. Talk about taking all the excitement out of a new car experience! To try and make things right my brother asked if they’d make his next payment. They agreed surprisingly.
My question is.... have u heard of or what is a FUNK DEAL? That was on the check stub and we can’t figure out what that would mean. Thanks.
That's unfortunate. It's never fun having an issue with a brand new vehicle... Takes a bit for the bad feelings to wear off. I have never heard of a funk deal... If you ever find out let me know.
@@DaveBsellsChevy Thanks for the quick reply. Yeah I’m not sure we’ll never know what that means but I’ll let u know if I do.
I KNOW WHAT EQUINOX IS #1 IN OIL USAGE 🛢 WROST CAR I EVER HAD
Sorry your having issues with yours.
Just got me a 2018 Chevy Volt and love it. Had a 2013 but the battery died so it was time for a upgrade.
Nice! The Gen 2 has a much less busy center console!! lol. it's way easier to navigate the buttons.
@@DaveBsellsChevy its also much cheaper made, horrible interior room and looks boring AF. 2nd gen is better engineered but but much cheaper made
Glad you're back Dave! Another great video.
More to come!
Whatever
Never buy a car from here after snow.
Why
The thing you use to get the snow off the vehicle where can I buy it?
Also how does the snow scrapper thing not scratch the paint on the vehicles?
I could be wrong but I bought a car in the snow
once and the scraper they used was actually made of a styrofoam type of substance. It was really light and soft. I’m not sure if it actually was styrofoam (probably not, I’m just an idiot and that’s the only thing I can compare it to) but that’s what it reminded me of.
Amazon has a bunch. Going to get one myself
amzn.to/2NbEj25 Here's a link to the ones we use. They are AWESOME! I've never seen one of these cause damage on a vehicle.
Those scrapers are awesome
Ok thanks