And when their order is “wrong” (even tho they ASKED FOR THAT SPECIFIC thing) and feel the need to hurl slurs about your competency…it’s soul crushing.
Risa, as someone who worked retail for 30 years, I can honestly say it takes all kinds. I remember my father used to tell me that "you can't make everyone happy, but you can sure piss them all off at once". Let what people say roll off you like water down a duck's back. When you let them upset you you're giving them your power. Don't let anyone take your power away (or change who you are). You're perfect exactly as you are.
Having worked in retail myself I can say that your father’s words are 100% true!! Your advice is correct but sometimes it is hard to put it into practice but I think remembering what your father said will make it so much easier to remember to put into practice
Hi Risa. Unfortunately when working with the public, there is always someone trying to steal your joy. I was a Medical Clinician for 40 years and was called the B word. My comeback, with a big smile, I said “Thank you, you know that means I’m Beautiful, Intelligent, Thoughtful, Courageous and Honest.” The expression on that persons face and their loss of words was PRICELESS. So don’t take it to heart, in this life one “gets what they give”. Love your videos and have learned much from you. 🌹
I’ll never forget when I was a front store supervisor and yes I was (am but working on it) over weight. Twice I was asked when I was due. The first time I burst into tears, the 2nd time I replied “no ma’am I’m just fat!” That hurt.
When I was young, I worked in a chain steakhouse. I was mistreated and harassed by people of all stripes. Sometimes, people are just having a bad day or are going through some kind of issue. But in general, I think these types of people are perpetually unhappy and tend to take it out on others. Please try let these memories go because it is definitely not YOU - it is them!
Thankfully I rarely, if ever, talk about them so they don’t hurt me the way they used to. I have a feeling things are even worse for retail workers now.
The public can be brutal. I work in retail and wow do I have stories!! The most recent one was probably the most hurtful to me and I’ve been in retail over 20 years and I thought I had a thick skin but this woman thought I was being rude to her just cuz I asked her to choose her type of receipt on the pinpad. She said “ is that how you talk to customers? So I simply said “ I was just asking you to choose your receipt” well she took that as being rude and mind you she was already being rude herself by being on her phone so she then says to the person she’s talking to “ this cashier is being so rude to me , she’s probably in a bad mood because she’s making minimum wage. “ I literally lost it !!!! I said “ ok that was so not necessary!!!! Thankfully my next customer in line heard the entire conversation and said “ wow what was her problem?!?! “ it felt good to hear that because clearly that rude woman apparently is miserable and took it out on me. That incident really shook me but I had some very nice customers saying you handled that very well and we appreciate you ! don’t let her ruin your day!
I had worked in retail. I had a woman get very angry with me because she wasn’t happy with me for her fifty percent off top. She kept insisting her $35 dollar item was $10. I had the manager come to answer her questions. While checking out in a huff she informed me that she had a college education. I told her that I was sure she did not have a degree in mathematics!
I agree. She was jealous. Her husband probably looked at you too long, and she wanted to tear you down in front of him. I understand how years later you reflect on memories and still feel the pain. We just have to let that run off your back. You're beautiful. Strutt.❤❤❤❤❤
Risa, OMY gosh, been there!! I worked for Sephora when I was 21 and you wouldn't BELIEVE the stories I have. Not only of rude customers but of the cattiness between the girls who worked there. The manager would play favorites and they were BRUTAL!
I love hearing your stories. I worked for Nordstrom for 20 years and was brought to tears a few times but will never overshadow all of the wonderful people I've met
Risa, one of the reasons I watch your tutorials/content is because you are always your authentic self .. beautiful inside and out!! You are also out-there representing us women who are over 50 and you do so with style, panache and honesty .. and I adore that about you .. your advice is always honest and thorough ... I think you are amazing .. keep being you xxxx
Totally agree Risa, I think retail or catering service should be mandatory. I own 3 restaurants and I honestly cannot tell you the stuff ppl come out with, and just when you think you've heard and seen it all before, someone comes up with a blinder!.
Retail is crazy!!! I had some crazy stories while I worked in a fur department in the 80's!!! I was about 19-20 and I learned quickly some men/husbands are just dogs!!
Hi Risa I've been a hairdresser for 47 years and yes I can relate with you.Mostly sweet and funny stories but some negative that stayed with me for a long time.Thank you for sharing.
I love hearing your stories. I do agree - - everyone should work with the public because it isn't easy. Just one ugly customer can ruin your whole day. Also, I think everyone should be a waitress/waiter once in their life because it makes you have a better appreciation of the challenges. Helps make you a better customer.
When I was a server in college, my worst customers were an elderly couple who were late for their movie at the dollar theatre next door. They ordered water with their entrees and stiffed me completely after yelling that the food was late and they were going to miss the opening credits. The server has nothing to do with the speed of the kitchen! Nor are they responsible for the quality of the food. I made less than $20 that night because everyone tipped $1 on their $8.95 two-for-one pasta special with free breadsticks and water. I definitely cried when I got home... and never went back. And my friends hate going out with me because of how much I overtip lol. But they have never been servers!
@@AllySa33, So sad. I remember waitressing as a 2nd job and it was at a fancy sandwich/sundae shop. A church group of 12 came in and I worked my butt off for them. I did everything but wipe their chins off and they left me a 35cent tip. And to add insult to that, it was my dentist paying the bill.
@@mbraden8949 Oh no! That's terrible. My first job when I was 16 was working behind the counter at an ice cream shop. Back in the days of the old fashioned registers, you had to make change in your own head. I'm so bad at math, I actually lost money. My drawer came up short so much in the beginning. People would walk away laughing when I gave them back too much instead of correcting me... That just popped in my head... I must have blocked it out lol. Burger King was my second job. They tried me on the register then made me work in the back. I also got fired from a hostessing job at a Chinese restaurant and they never told me why. Needless to say I had no confidence during my high school and college years lol. I don't know if I was homely or just stupid 😂
I've been called a racist too, similar situation. I'm 66 years old, but my mind & body feels young. (or at least in my 40's) To get to my point, I've come to a place where I just don't care what I'm called anymore. I treat ALL people the way I want to be treated. I truly feel that some people are miserable, & have a need to feel above others. I now just let them say say what they want, & simply don't react. I finish the transaction, & say thanks for shopping at *****, or whatever is appropriate. I've been told "you make my day when I come in here." .. I've been called "precious" & "adorable". I've had customers send great reviews on my customer service. So being called "bitc!, racist, "you old hag" & the likes don't mean a thing to me 😊
Working with the public stinks! It is so hard. I always tell my girls to treat everyone well. You never know what someone is going through and your kindness might make their day much brighter.
I was a counter manager for Estes Lauder at Dillards and Belk Department stores and believe me it's a tough job. Not only are you dealing with some crazy customers, but also co-workers were jealous of my salesmanship. It was fun but the floor drama was tough for sure.
As an RN the same age as you I can relate. I've been called every name under the sun by surgeons, docs, patients, families....some people are going through it and we just have no idea. Like you I used to be sensitive, now I don't care as much but still treat people with as much kindness as I can.
Love your stories. I worked retail for many years and was an area manager and trained my employees that these types of customers are having a bad day before they even come into your store. You can only do so much, but just smile and make them feel special the best you're able to. It's one of the hardest jobs because you had to be an actress 10 hours a day and felt exhausted by the end of the day.
I’m loving the brown mascara on your eyes. Really pretty. I was in retail when I was younger and boy people can be wild to put it mildly. It’s nice that you’ve had many positive experiences as well.
Risa, I worked in the cosmetic industry for over 35 years, I know how you felt. I've had the same kind of things happen to me. What's really crazy is I am married to a black man, so I would just show them a pic of my husband. Most of the time they would walk away. These people are hoping if they complain they will be giving something free
I worked retail for 10 years. I have seen and dealt with so many crazy people. It's mind-boggling how people think they can be so rude and disrespectful to people who are helping them.
I had a coworker who was truly wonderful with clients. However, he was a nasty beast to contractors he hired to work on his home or to retail employees. We’d hear him on his cell phone berating his house cleaner, yard guy, or the restaurant manager where he just had lunch. This happened several times a week. Overhearing these conversations was stressful for us. He really had some kind of psychological issue that caused him to harass people he knew would have to listen to him due to the nature of their work.
Retail can be the pits! People always have something to say and usually are just trying to out you down to make themselves feel better and more important. It's truly low class. That brown mascara makes your blue eyes POP!
Oh Risa, I worked for LaPrarie for years and I could tell you stories and experiences I had with customers that would shock you. I worked in cosmetics for years and learned a lot of life lessons that I will remember for the rest of my life. The only difference between us is that it turned me off to ever worked for cosmetics again and would never go back. I’ve watched you for a long time and find you to be the most beautiful, kind, non aggressive influencer that would never push products, you don’t have a mean bone in your body. You are also so talented and artistic person in the business. I adore and admire you! Your outstanding beauty is intimidating to people and that’s probably why they react with insecurity.
I've been working retail and customer service for years. Decades. And many people are decent. Some people are in a bad mood and share it. And some people need to be (more) medicated. 😂 Now I work in a state food stamp and Medicaid office. I'm the first face people see when you walk in the door. And to many people, I'm the face of "government" when they're frustrated about their benefits. 🙄 I've developed lots of techniques for coping and deflection, and I've done my share of crying in the back room. I also have a collection of cards, notes, letters, (and a couple of houseplants) from people who appreciated my help. I try to focus on them. Risa, you're the real deal, honest, sweet, genuine, and level. If someone doesn't like it, they can go elsewhere to have the day they deserve! 😂😘💐
Both incidents happened when you were so young. In 20's or 30's, I would have cried, too!! Now in the 6th decade, would be a whole different story. No tears, just pray for them (after the shock wears off) and move on. One of the few benefits of aging is being more sure of yourself, and gaining wisdom (with confidence). You know who you are! We love you, Risa. ❤
I worked in retail my entire life….started in apparel, managed, training and such…moved to cosmetics, Elizabeth Arden, counter manager…then to Prescriptives…then Estee Lauder…then makeup artist for Lancome…all in Houston.
I worked in the beauty/cosmetic industry for 25 years, also as a make up artist and I totally relate to your experiences. So much emotions from clients they just dump or project on you as the service person. It got so bad in my last years of service that I got into a burm out and quit my job to never return! Never EVER will I return in that industry. I still love make up, I still do the whole sjabang on my face every day. It just make some happy!🥰 In my burnout I started painting and creating other things. As long as I can work with colour and shapes and such, I am happy to be just the wife of a loving husband and be there for my friends. Thank you for showing light to the darker side of retail. 🙏🙏❤❤
Those ladies that you are talking about had issues, probably still do have them. I would have loved the opportunity for you to help me with makeup. You are very kind and are beautiful on the inside and out. Your look today… Chef’s Kiss! 💋 Happy 4th!! 🎇
I’m so sorry that happened to you. It is frustrating when someone misconstrues your actions based on their own insecurities. I agree that everyone should have to work on retail in order to appreciate how difficult it is. There might be a whole lot less nasty customers. I did my stint at Talbots/ made great friends, gained experience and a great work wardrobe to boot! But also had my share of very uncomfortable interactions! Keep being you! ❤
I completely understand. I was once accused of being a racist because the retailer I worked for's section of products for African-Americans was only 4 foot by 7 foot big. Was that okay? Heck no!! But this one particular lady spent her entire time in the store implying my racism and trying to pull me into an argument. I smiled, agreed with her sentiment on how tiny the section is, and told her to have a wonderful day.
Hearing your stories made me smile… I’m in Farmington Hills, MI and Jacobsons was my most favorite store in downtown Birmingham, so beloved and missed. I was a new young interior designer @ Englanders back in the 80’s, working retail furniture. The staff would get giddy from exhaustion when we had sales, and a couple of us would accidentally ask, “Can you be helped?”, lol. Your descriptions of what happened with these two customers made me feel you could be a girlfriend sitting with me over coffee. Please DO tell more stories! We love hearing about your life.
Risa, by all means, please share more stories, whether good or not so good! I love all your videos, and your "war stories" give us another dimension beyond makeup. They enrich our image of you and your profession. Thank you! 😊
The stories are so real in my life!!! My journey is so much like yours, retail is crazy and full of so many different people. I worked in Michigan, Alabama, Wisconsin, Chicago, Arizona, Texas. Worked for Bobbie Brown, Dior, Chanel, Armani, strong cosmetics background like yourself. Just feel so blessed to have had the experience, my co-workers were amazing. And so many just beautiful Women I met on my journey. Please share more stories, I have so many that I share with my daughters. Absolutely love your channel because I just knew that you really get what this is all about. Carry On my fellow former BA. MUA.!
I worked in public facing roles for 36 years (started at 19, retired at 55), and this is pretty normal, lol. It's usually always about the customer and something going on in their life/head, not about the person helping them. But so sorry these things happened to you. :( Appreciate you sharing these very honest stories!
GREAT video! I love that you met #42 on your first day on the job! I met him and shook his hand, and Hillary's at a State fair! Hillary was stunning! Both got my votes!
People love to project their own insecurities on to others. Working in customer service myself, I've been called all sorts and at this point it's water off a duck's back. I realise that I don't need to justify myself because someone doesn't love and accept themselves or just having a bad day. Can't please'em all!
Working with the public is so hard. I agree with you, everyone should work behind a counter so they can see what you go through dealing with the public. I know what it’s like also, I sold fragrances and cosmetics you meet all kinds.
Risa I can't imagine you ever purposely offending anyone. There is no way I could work with the public even if bad events happen infrequently. My skin is too thin for it; I admit it. There is no excuse for abuse. You are one of my all time favs and love you and your videos! Have a great 4th!
I worked at Neimans for many years and other retail and wholesale positions. I look back at difficult situations and realize now that those people were the ones with the issues. New sales people were like magnets for abusers. Although I was the very nicest person I had a plan that I would one day the worst person would approach me would and would say the most shocking thing with swear words then they would march over to my boss and she would not believe the woman. Because I was so nice. I never found that situation but it was very empowering. I actually loved helping customers.
I understand how hard it is I’ve been call all kinds but thru the years you develop a thick skin , people can be really mean thank you for sharing 😊 you’re the best👍
Love the stories! I worked retail for years and I agree that everyone should work retail. It helped prepare me for being a middle school teacher...LOL!
You’ve gotta love working with the general public!! After I paid my “dues” on the retail floor, I finally applied for and went to the buying office. Best job!
Dear Risa, Thank you so much ♥️ You are a sweet wonderful soul! I appreciated the stories shared today 🌸 and encourage you not to listen to, or take anything that anyone hateful says seriously. Love your brilliant honest channel🌹 from a friend in Maine🕊
Risa, anyone that works in retail long enough will be called everything in the book. Cussed out and know that absoutely everything is your fault. People can be so cruel. It's a shame. Thankfully I had a tough exterior. Or at least I developed one at a very early age. Retail is not for everybody. Bless all you guys and gals that are still out there serving the puublic. Many thanks to you.😊
This is bringing back PTSD issues from working at cosmetic counters. People unload their BS on retail employees. I eventually became a cosmetic department manager and things became worse. I loved working in cosmetics but the BS killed that love. I know you speak the truth.
Risa, your willingness and vulnerability to share your stories is so validating for so many of us. I applaud you! It seems these experiences really impacted and stuck with you. I hope that talking about it on this platform is helpful in validating your feelings and healing. 😘
I so understand what you are talking about, I work in cosmetics department store and pharmacy here in Canada for 30 years some customers just don’t like you and there is no logical reason . Also you’re in a position where you can’t really said anything and some person enjoy being on top of you . There’s nothing you can’t do about it and sometimes it’s not even about you ❤thank you for sharing . Thanks Risa ❤
Hi Risa! I loved this video! Ugh, I use to work retail and I am also a sensitive person and not naturally outgoing! I cried 2 times after being yelled at by two different bosses. I quit one of those jobs right after the manager yelled at me and another girl. I was 4 months pregnant at the time. I'm sorry to hear about those two negative experiences you had! How terrible. But meeting a President on your first day! Wow. What a great story. :)
Retail work is hard when customers tend to say quite rude things to u. It can be quite hard, I worked in it for nearly 10 years on a counter and in a beauty room as a beauty therapist. Great story, thank you for sharing it 😊 ❤❤❤❤
Wow I worked at Jacobsons in Saginaw Michigan in the late 70's as a model who put on the clothes they picked amd then I would walk around with a sign and talk to people about the outfit to shoppers. It was so much fun.
Johnny Ross! I too was called the B work because I had the audacity to ask a 79 year old lady for her ID so she could receive a senior discount - when I tell you she had not one single line on her face, invisible pores... wore no make up with the exception of mascara and lipstick and was BEAUTIFUL! I honestly did not think she was even the required 62 years old.... she filleted me in front of my employees and customers for asking for her ID... and refused to accept my apology... ah well... the fun of working with the public! I cannot imagine you Risa EVER being snarky or witchy with an B to anyone! Perhaps you were just too real of a reminder that she was on the back slope and you were just finding your way to the top... young beauty in a nice person ... a reminder of who she herself was! ( or , was not!) Happy fourth! 🇺🇸💙🇺🇸💙🇺🇸
Loved what the woman said about the customer’s husband! Love these kinds of videos. People are nuts! I worked in a sporting goods store in high school and a grocery store in college. They were both very eye opening experiences. I’m 55. Don’t think I could do it today. I’ve lost my filter!
That was so entertaining Risa, thank you for sharing and you are an amazing classy lady ! Yes, I think I can speak for all your viewers that we would love to hear more of your amazing stories !
I loved these stories! Sorry about what happened to you in the earlier days but it was great that you shared. Loved hearing about people you met or encountered.
Risa, you are the best on this platform. You are kind, beautiful and knowledgeable. That was the underlying threat to the other lady’s issue. Getting use to age is not the easiest thing sometimes. Her problem not yours. Yes more stories please.
Risa, LOVE listening to your stories of the past 😊. I’m sorry these people were so awful to you..😔. We know you are the kindest. People are either ignorant or jealous 🙄.
Retail can be ruthless but also a great learning experience!!! I paid my dues, for sure!!! Loved these stories and I’m so sorry for the negativity you went through. But let those great memories offset the bad! You are such a sweetheart, Risa ❣️❤️🥰
Hello Risa, I would love to hear more of your stories. What a great career you are having! Remember haters gonna hate and most times that comes from plain old jealousy. We love you Risa you are amazing!
Thank you for sharing the stories. My mom worked retail for over 35 years and she had similar stories. She sold jewelry and would share with me that she had to keep the purchases men made for their wives and their girlfriend straight in her head. She could not stand that men would so blatantly buy for both women at the same place. She always told me you have to be nice and keep on smiling even when people were rude or did things you did not agree with. I am so sorry you had such bad experiences.
Oh we saw that all the time at Armani!!! The “girlfriends” would try to charge stuff to the guys room, and when we told them we couldn’t because their name wasn’t on the room, they would get so angry!
I feel your pain. I had a difficult customer call me stupid for no apparent reason and I left the floor to cry. I also had some high profile customers in the Washington DC area and most were extremely nice and courteous. Loved hearing about your experiences.
I love your personal life stories. When I was in University, I worked every kind of job to pay for school. Most of it was retail. I can’t even count how many insane stories I have. And I know I was a good worker, I was a good person. I’ve never been fired, I have glowing references from every employer I had in my life (I am 44 years old now so that’s saying a lot). People are just people. You never know where someone is coming from. I’ve learned it may be nothing to do with me, they are coming after a bad day/week/year or have something going on. Often you are the one they may lash out at yet not knowing you. I used to analyze and feel bad for every interaction that wasn’t perfect. Even 99% was not good enough. But now I learned I can’t do that. It can get to you. You are a great person. That shows through every video you make.
Risa, working with the public. This happens still to this day. I'm a hairstylist and have been through many similar things. It's impossible to please everyone. ❤
Risa! First let me just say you are so beautiful! Inside and out you are an honest and kind person. I love your channel because I have a similar personality with you and I love your tutorials and content. I, too worked retail the same time frame as you. We are actually the same age. The stories I have working with the public are unbelievable and crazy. I worked in women's clothing stores and then in a bank. I've been called many awful names and even had someone throw their credit card at my face 😮 Crazy! But you are absolutely right... Everyone must try working with the public at least once in their careers. 😂 I chalk it up to experience now because before being younger...I cried. Thanks for sharing your experiences 🙏 You are my favorite RUclips content creator. Stay beautiful and safe! ❤
I was working in a department store many years ago. The managers had instructed us that when a customer presented a check for payment that was numbered 300 or less that we had to call the bank and verify the account since it was most likely new. So one day a gentleman presented such a check and I explained that I just needed a moment to verify it. Then he proceeded to tell me he had bought things there before and this never happened to him and was making me feel as though I was mistreating him because of the color of his skin. It upset me and was really ridiculous because I know my own heart and I was trying to do my job. Some folks wear their feelings on their shoulder and are looking for slights.
Hi. You look beautiful today and I love the final look. Sorry you had to experience being humiliated by a member of the public. I worked in luxury retail for 12 years so I can totally relate. It’s certainly character building. Have a fabulous week. Love from Northern Ireland ❤️
I really enjoy your channel, thank you so much for all your hard work! I would love to know more about Risa!! You're a special lady! I have some retail horror stories too! I agree: everyone should have to work retail AND food service of some kind.
Thanks for the stories, Risa. I was a nurse for 35 years and could tell you some wild stories! So yes, working with the public means every day can be a surprise.
Thank you for sharing some of your "little" life stories, Risa. You're absolutelly right, human comunication is sometines complicated and full of missunderstanding, and it hurts sometimes... Working in a services is something that everybody should try, it's kind of school of life. Thank you once again, I love your content here on you tube ❤ And today I really like a lot your lip combo, beside other things 😍🖐️
Retail can really suck. I think everyone should have to do it so they have some empathy. Food service also.
I completely agree! I say this all the time.
Yes! I can immediately tell when someone has never been a server by the way they treat them or how stingy they are with a tip. People can be so rude.
I agree 💯
Yes, I agree.
And when their order is “wrong” (even tho they ASKED FOR THAT SPECIFIC thing) and feel the need to hurl slurs about your competency…it’s soul crushing.
Risa, as someone who worked retail for 30 years, I can honestly say it takes all kinds. I remember my father used to tell me that "you can't make everyone happy, but you can sure piss them all off at once". Let what people say roll off you like water down a duck's back. When you let them upset you you're giving them your power. Don't let anyone take your power away (or change who you are). You're perfect exactly as you are.
Having worked in retail myself I can say that your father’s words are 100% true!!
Your advice is correct but sometimes it is hard to put it into practice but I think remembering what your father said will make it so much easier to remember to put into practice
you're STUNNING. You're KIND. It's hard to accept that when you're someone who isn't happy with themselves. Don't let ANYONE dull your shine.
Agreed🌺🌺🌺🌺
You are honest and an excellent professional: also likeable person!!
Hi Risa. Unfortunately when working with the public, there is always someone trying to steal your joy. I was a Medical Clinician for 40 years and was called the B word. My comeback, with a big smile, I said “Thank you, you know that means I’m Beautiful, Intelligent, Thoughtful, Courageous and Honest.” The expression on that persons face and their loss of words was PRICELESS. So don’t take it to heart, in this life one “gets what they give”. Love your videos and have learned much from you. 🌹
That was awesome. I must remember that. Thank you for sharing!
Retail is so hard. People visit in ALL sorts of moods.
I work in customer services. most people are great but sometimes you get someone absolutely horrible. they can scar you for life.
I’ll never forget when I was a front store supervisor and yes I was (am but working on it) over weight.
Twice I was asked when I was due. The first time I burst into tears, the 2nd time I replied “no ma’am I’m just fat!”
That hurt.
When I was young, I worked in a chain steakhouse. I was mistreated and harassed by people of all stripes. Sometimes, people are just having a bad day or are going through some kind of issue. But in general, I think these types of people are perpetually unhappy and tend to take it out on others. Please try let these memories go because it is definitely not YOU - it is them!
Thankfully I rarely, if ever, talk about them so they don’t hurt me the way they used to. I have a feeling things are even worse for retail workers now.
The public can be brutal. I work in retail and wow do I have stories!! The most recent one was probably the most hurtful to me and I’ve been in retail over 20 years and I thought I had a thick skin but this woman thought I was being rude to her just cuz I asked her to choose her type of receipt on the pinpad. She said “ is that how you talk to customers? So I simply said “ I was just asking you to choose your receipt” well she took that as being rude and mind you she was already being rude herself by being on her phone so she then says to the person she’s talking to “ this cashier is being so rude to me , she’s probably in a bad mood because she’s making minimum wage. “ I literally lost it !!!! I said “ ok that was so not necessary!!!! Thankfully my next customer in line heard the entire conversation and said “ wow what was her problem?!?! “ it felt good to hear that because clearly that rude woman apparently is miserable and took it out on me. That incident really shook me but I had some very nice customers saying you handled that very well and we appreciate you ! don’t let her ruin your day!
I had worked in retail. I had a woman get very angry with me because she wasn’t happy with me for her fifty percent off top. She kept insisting her $35 dollar item was $10. I had the manager come to answer her questions. While checking out in a huff she informed me that she had a college education. I told her that I was sure she did not have a degree in mathematics!
I agree. She was jealous. Her husband probably looked at you too long, and she wanted to tear you down in front of him. I understand how years later you reflect on memories and still feel the pain. We just have to let that run off your back. You're beautiful. Strutt.❤❤❤❤❤
Risa, OMY gosh, been there!! I worked for Sephora when I was 21 and you wouldn't BELIEVE the stories I have. Not only of rude customers but of the cattiness between the girls who worked there. The manager would play favorites and they were BRUTAL!
I was a flight attendant for 35 years so I totally understand the great American public❤
I love hearing your stories. I worked for Nordstrom for 20 years and was brought to tears a few times but will never overshadow all of the wonderful people I've met
Me too! Nordstrom was an awesome co., but a lot of the customers acted like they were all that and a bag of chips! some made me feel like pond scum.
Risa, one of the reasons I watch your tutorials/content is because you are always your authentic self .. beautiful inside and out!! You are also out-there representing us women who are over 50 and you do so with style, panache and honesty .. and I adore that about you .. your advice is always honest and thorough ... I think you are amazing .. keep being you xxxx
Totally agree Risa, I think retail or catering service should be mandatory. I own 3 restaurants and I honestly cannot tell you the stuff ppl come out with, and just when you think you've heard and seen it all before, someone comes up with a blinder!.
Substitute teaching should be mandatory, also :)
I’ve worked in customer service my entire life. It’s very frustrating when you come across someone who insists that you’re treating them less than.
Retail is crazy!!! I had some crazy stories while I worked in a fur department in the 80's!!! I was about 19-20 and I learned quickly some men/husbands are just dogs!!
Yes!! They can be dogs. I miss the fur department I remember all of the beautiful people who would shop the Trunk Shows.
Presciptives was my ALL TIME FAVORITE! I really miss the band!
I know it was an awesome concept and I loved the foundation that was mixed especially for me - very pale Caucasian here!!
I loved it, too. It was the only brand that had a foundation that matched my skin color, perfectly.
Hi Risa
I've been a hairdresser for 47 years and yes I can relate with you.Mostly sweet and funny stories but some negative that stayed with me for a long time.Thank you for sharing.
I choose my friends based on how they treat strangers That’s very telling
And wow! You met a lot of cool people in your work
I love hearing your stories. I do agree - - everyone should work with the public because it isn't easy. Just one ugly customer can ruin your whole day. Also, I think everyone should be a waitress/waiter once in their life because it makes you have a better appreciation of the challenges. Helps make you a better customer.
When I was a server in college, my worst customers were an elderly couple who were late for their movie at the dollar theatre next door. They ordered water with their entrees and stiffed me completely after yelling that the food was late and they were going to miss the opening credits. The server has nothing to do with the speed of the kitchen! Nor are they responsible for the quality of the food. I made less than $20 that night because everyone tipped $1 on their $8.95 two-for-one pasta special with free breadsticks and water.
I definitely cried when I got home... and never went back. And my friends hate going out with me because of how much I overtip lol. But they have never been servers!
@@AllySa33, So sad. I remember waitressing as a 2nd job and it was at a fancy sandwich/sundae shop. A church group of 12 came in and I worked my butt off for them. I did everything but wipe their chins off and they left me a 35cent tip. And to add insult to that, it was my dentist paying the bill.
@@mbraden8949 Oh no! That's terrible. My first job when I was 16 was working behind the counter at an ice cream shop. Back in the days of the old fashioned registers, you had to make change in your own head. I'm so bad at math, I actually lost money. My drawer came up short so much in the beginning. People would walk away laughing when I gave them back too much instead of correcting me... That just popped in my head... I must have blocked it out lol. Burger King was my second job. They tried me on the register then made me work in the back. I also got fired from a hostessing job at a Chinese restaurant and they never told me why. Needless to say I had no confidence during my high school and college years lol. I don't know if I was homely or just stupid 😂
I've been called a racist too, similar situation. I'm 66 years old, but my mind & body feels young. (or at least in my 40's) To get to my point, I've come to a place where I just don't care what I'm called anymore. I treat ALL people the way I want to be treated. I truly feel that some people are miserable, & have a need to feel above others. I now just let them say say what they want, & simply don't react. I finish the transaction, & say thanks for shopping at *****, or whatever is appropriate. I've been told "you make my day when I come in here." .. I've been called "precious" & "adorable". I've had customers send great reviews on my customer service. So being called "bitc!, racist, "you old hag" & the likes don't mean a thing to me 😊
Working with the public stinks! It is so hard. I always tell my girls to treat everyone well. You never know what someone is going through and your kindness might make their day much brighter.
I was a counter manager for Estes Lauder at Dillards and Belk Department stores and believe me it's a tough job. Not only are you dealing with some crazy customers, but also co-workers were jealous of my salesmanship. It was fun but the floor drama was tough for sure.
As an RN the same age as you I can relate. I've been called every name under the sun by surgeons, docs, patients, families....some people are going through it and we just have no idea. Like you I used to be sensitive, now I don't care as much but still treat people with as much kindness as I can.
Love your stories. I worked retail for many years and was an area manager and trained my employees that these types of customers are having a bad day before they even come into your store. You can only do so much, but just smile and make them feel special the best you're able to.
It's one of the hardest jobs because you had to be an actress 10 hours a day and felt exhausted by the end of the day.
I’m loving the brown mascara on your eyes. Really pretty. I was in retail when I was younger and boy people can be wild to put it mildly. It’s nice that you’ve had many positive experiences as well.
Risa, I worked in the cosmetic industry for over 35 years, I know how you felt. I've had the same kind of things happen to me. What's really crazy is I am married to a black man, so I would just show them a pic of my husband. Most of the time they would walk away. These people are hoping if they complain they will be giving something free
You nailed it 💯 department stores were notorious for that, cx thought if I complain I'll get free stuff! 🤦♀️
I remember the sample women, I could give them a handful and it was never enough. They would actually accuse us of taking them all for ourselves.
Risa, I adore you so much for being so so real. I love hearing your stories!!
Thank you!
I was in banking for most of my career, and dealing with the public is challenging.
I worked retail for 10 years. I have seen and dealt with so many crazy people. It's mind-boggling how people think they can be so rude and disrespectful to people who are helping them.
I had a coworker who was truly wonderful with clients. However, he was a nasty beast to contractors he hired to work on his home or to retail employees. We’d hear him on his cell phone berating his house cleaner, yard guy, or the restaurant manager where he just had lunch. This happened several times a week. Overhearing these conversations was stressful for us. He really had some kind of psychological issue that caused him to harass people he knew would have to listen to him due to the nature of their work.
@phyllistallent4149 wow., that is horrible
Retail can be the pits! People always have something to say and usually are just trying to out you down to make themselves feel better and more important. It's truly low class.
That brown mascara makes your blue eyes POP!
Loved it Risa!! Tell us more, that was alot of fun getting to know you better!!
Retail is crazy. People can be so hurtful. We have faith in you.
Oh Risa, I worked for LaPrarie for years and I could tell you stories and experiences I had with customers that would shock you. I worked in cosmetics for years and learned a lot of life lessons that I will remember for the rest of my life. The only difference between us is that it turned me off to ever worked for cosmetics again and would never go back. I’ve watched you for a long time and find you to be the most beautiful, kind, non aggressive influencer that would never push products, you don’t have a mean bone in your body. You are also so talented and artistic person in the business. I adore and admire you! Your outstanding beauty is intimidating to people and that’s probably why they react with insecurity.
I've been working retail and customer service for years. Decades. And many people are decent. Some people are in a bad mood and share it. And some people need to be (more) medicated. 😂
Now I work in a state food stamp and Medicaid office. I'm the first face people see when you walk in the door. And to many people, I'm the face of "government" when they're frustrated about their benefits. 🙄
I've developed lots of techniques for coping and deflection, and I've done my share of crying in the back room. I also have a collection of cards, notes, letters, (and a couple of houseplants) from people who appreciated my help. I try to focus on them.
Risa, you're the real deal, honest, sweet, genuine, and level. If someone doesn't like it, they can go elsewhere to have the day they deserve! 😂😘💐
Both incidents happened when you were so young. In 20's or 30's, I would have cried, too!! Now in the 6th decade, would be a whole different story. No tears, just pray for them (after the shock wears off) and move on. One of the few benefits of aging is being more sure of yourself, and gaining wisdom (with confidence). You know who you are! We love you, Risa. ❤
I worked in retail my entire life….started in apparel, managed, training and such…moved to cosmetics, Elizabeth Arden, counter manager…then to Prescriptives…then Estee Lauder…then makeup artist for Lancome…all in Houston.
I worked in the beauty/cosmetic industry for 25 years, also as a make up artist and I totally relate to your experiences. So much emotions from clients they just dump or project on you as the service person. It got so bad in my last years of service that I got into a burm out and quit my job to never return! Never EVER will I return in that industry. I still love make up, I still do the whole sjabang on my face every day. It just make some happy!🥰 In my burnout I started painting and creating other things. As long as I can work with colour and shapes and such, I am happy to be just the wife of a loving husband and be there for my friends. Thank you for showing light to the darker side of retail. 🙏🙏❤❤
Those ladies that you are talking about had issues, probably still do have them. I would have loved the opportunity for you to help me with makeup. You are very kind and are beautiful on the inside and out. Your look today… Chef’s Kiss! 💋 Happy 4th!! 🎇
Well said Me too!!
I’m so sorry that happened to you. It is frustrating when someone misconstrues your actions based on their own insecurities. I agree that everyone should have to work on retail in order to appreciate how difficult it is. There might be a whole lot less nasty customers. I did my stint at Talbots/ made great friends, gained experience and a great work wardrobe to boot! But also had my share of very uncomfortable interactions! Keep being you! ❤
I remember things like that when I was working for the Lancôme counter. Some customers were unbelievably!!!
I believe you 100%!! Working retail is not for the weak! Especially cosmetics.
I completely understand. I was once accused of being a racist because the retailer I worked for's section of products for African-Americans was only 4 foot by 7 foot big. Was that okay? Heck no!! But this one particular lady spent her entire time in the store implying my racism and trying to pull me into an argument. I smiled, agreed with her sentiment on how tiny the section is, and told her to have a wonderful day.
Hearing your stories made me smile… I’m in Farmington Hills, MI and Jacobsons was my most favorite store in downtown Birmingham, so beloved and missed. I was a new young interior designer @ Englanders back in the 80’s, working retail furniture. The staff would get giddy from exhaustion when we had sales, and a couple of us would accidentally ask, “Can you be helped?”, lol.
Your descriptions of what happened with these two customers made me feel you could be a girlfriend sitting with me over coffee. Please DO tell more stories! We love hearing about your life.
I think some people are just hell bent on being miserable and mean AND they want everyone else to be miserable with them.
You hit the nail on the head there…. misery loves and needs company. I will never buy in with them.😮
What comes to my mind Risa that you are not only beautiful, you have an innocent soul like a little girl. ❤❤
Risa, by all means, please share more stories, whether good or not so good! I love all your videos, and your "war stories" give us another dimension beyond makeup. They enrich our image of you and your profession. Thank you! 😊
The stories are so real in my life!!! My journey is so much like yours, retail is crazy and full of so many different people. I worked in Michigan, Alabama, Wisconsin, Chicago, Arizona, Texas. Worked for Bobbie Brown, Dior, Chanel, Armani, strong cosmetics background like yourself. Just feel so blessed to have had the experience, my co-workers were amazing. And so many just beautiful Women I met on my journey. Please share more stories, I have so many that I share with my daughters. Absolutely love your channel because I just knew that you really get what this is all about. Carry On my fellow former BA. MUA.!
I worked in public facing roles for 36 years (started at 19, retired at 55), and this is pretty normal, lol. It's usually always about the customer and something going on in their life/head, not about the person helping them. But so sorry these things happened to you. :( Appreciate you sharing these very honest stories!
GREAT video! I love that you met #42 on your first day on the job! I met him and shook his hand, and Hillary's at a State fair! Hillary was stunning! Both got my votes!
People love to project their own insecurities on to others. Working in customer service myself, I've been called all sorts and at this point it's water off a duck's back. I realise that I don't need to justify myself because someone doesn't love and accept themselves or just having a bad day. Can't please'em all!
Working with the public is so hard. I agree with you, everyone should work behind a counter so they can see what you go through dealing with the public. I know what it’s like also, I sold fragrances and cosmetics you meet all kinds.
Risa I can't imagine you ever purposely offending anyone. There is no way I could work with the public even if bad events happen infrequently. My skin is too thin for it; I admit it. There is no excuse for abuse. You are one of my all time favs and love you and your videos! Have a great 4th!
I worked at Neimans for many years and other retail and wholesale positions.
I look back at difficult situations and realize now that those people were the ones with the issues. New sales people were like magnets for abusers.
Although I was the very nicest person I had a plan that I would one day the worst person would approach me would and would say the most shocking thing with swear words then they would march over to my boss and she would not believe the woman. Because I was so nice. I never found that situation but it was very empowering. I actually loved helping customers.
I understand how hard it is I’ve been call all kinds but thru the years you develop a thick skin , people can be really mean thank you for sharing 😊 you’re the best👍
Love the stories! I worked retail for years and I agree that everyone should work retail. It helped prepare me for being a middle school teacher...LOL!
I remember the Armani story when we were all on MUA. That lady was just unhinged you were always the nicest person.
I can never imagine you being anything but gracious and beyond kind! ❤
You are lovely and I would never believe you’re not kind. Shine on!
You’ve gotta love working with the general public!! After I paid my “dues” on the retail floor, I finally applied for and went to the buying office. Best job!
Dear Risa, Thank you so much ♥️ You are a sweet wonderful soul! I appreciated the stories shared today 🌸 and encourage you not to listen to, or take anything that anyone hateful says seriously. Love your brilliant honest channel🌹 from a friend in Maine🕊
Risa, anyone that works in retail long enough will be called everything in the book. Cussed out and know that absoutely everything is your fault. People can be so cruel. It's a shame. Thankfully I had a tough exterior. Or at least I developed one at a very early age. Retail is not for everybody.
Bless all you guys and gals that are still out there serving the puublic. Many thanks to you.😊
This is bringing back PTSD issues from working at cosmetic counters. People unload their BS on retail employees. I eventually became a cosmetic department manager and things became worse. I loved working in cosmetics but the BS killed that love. I know you speak the truth.
Risa, your willingness and vulnerability to share your stories is so validating for so many of us. I applaud you! It seems these experiences really impacted and stuck with you. I hope that talking about it on this platform is helpful in validating your feelings and healing. 😘
Working with the public can be so stressful. Thank you for sharing your stories. I enjoyed the GRWM and story telling
I didn't love hearing how rude those patrons were! Ugh! But the other stories were great! Would love to hear more. So fun!
I so understand what you are talking about, I work in cosmetics department store and pharmacy here in Canada for 30 years some customers just don’t like you and there is no logical reason . Also you’re in a position where you can’t really said anything and some person enjoy being on top of you . There’s nothing you can’t do about it and sometimes it’s not even about you ❤thank you for sharing . Thanks Risa ❤
Hi Risa! I loved this video! Ugh, I use to work retail and I am also a sensitive person and not naturally outgoing! I cried 2 times after being yelled at by two different bosses. I quit one of those jobs right after the manager yelled at me and another girl. I was 4 months pregnant at the time. I'm sorry to hear about those two negative experiences you had! How terrible. But meeting a President on your first day! Wow. What a great story. :)
Retail work is hard when customers tend to say quite rude things to u. It can be quite hard, I worked in it for nearly 10 years on a counter and in a beauty room as a beauty therapist. Great story, thank you for sharing it 😊 ❤❤❤❤
Retail is hard sometimes. You cant please everyone.💖
Wow I worked at Jacobsons in Saginaw Michigan in the late 70's as a model who put on the clothes they picked amd then I would walk around with a sign and talk to people about the outfit to shoppers. It was so much fun.
Risa, I’ve been watching your contents since quite some time and I can say that I consider you a very kind person❤️
Johnny Ross!
I too was called the B work because I had the audacity to ask a 79 year old lady for her ID so she could receive a senior discount - when I tell you she had not one single line on her face, invisible pores... wore no make up with the exception of mascara and lipstick and was BEAUTIFUL! I honestly did not think she was even the required 62 years old.... she filleted me in front of my employees and customers for asking for her ID... and refused to accept my apology... ah well... the fun of working with the public!
I cannot imagine you Risa EVER being snarky or witchy with an B to anyone! Perhaps you were just too real of a reminder that she was on the back slope and you were just finding your way to the top... young beauty in a nice person ... a reminder of who she herself was! ( or , was not!)
Happy fourth! 🇺🇸💙🇺🇸💙🇺🇸
Retail is an environment where you see everything. Customers can be great but they bring their baggage with them. Never give them another thought.
Loved what the woman said about the customer’s husband! Love these kinds of videos. People are nuts! I worked in a sporting goods store in high school and a grocery store in college. They were both very eye opening experiences. I’m 55. Don’t think I could do it today. I’ve lost my filter!
That was so entertaining Risa, thank you for sharing and you are an amazing classy lady ! Yes, I think I can speak for all your viewers that we would love to hear more of your amazing stories !
I loved these stories! Sorry about what happened to you in the earlier days but it was great that you shared. Loved hearing about people you met or encountered.
Risa, you are the best on this platform. You are kind, beautiful and knowledgeable. That was the underlying threat to the other lady’s issue. Getting use to age is not the easiest thing sometimes. Her problem not yours. Yes more stories please.
Best line working with the public everyone should do for 3 months
Risa, LOVE listening to your stories of the past 😊. I’m sorry these people were so awful to you..😔. We know you are the kindest. People are either ignorant or jealous 🙄.
God, retail is a trip. How awful. I’d love a part 2 if you have anymore stories to share, Risa❣️❣️❣️
Your good heart shows thru in all your videos. Sorry you're still teary over those stories.
Retail can be ruthless but also a great learning experience!!! I paid my dues, for sure!!! Loved these stories and I’m so sorry for the negativity you went through. But let those great memories offset the bad! You are such a sweetheart, Risa ❣️❤️🥰
Hello Risa, I would love to hear more of your stories. What a great career you are having! Remember haters gonna hate and most times that comes from plain old jealousy. We love you Risa you are amazing!
You are a beautiful woman. Don't let anyone ruin your shine. You are also a good teacher. I learned a lot from you. ❤❤
I’m glad I worked in retail for 4-5 years before moving to HR /Recruitment roles. Had some bad experiences too but mostly positive.
Thank you for sharing the stories. My mom worked retail for over 35 years and she had similar stories. She sold jewelry and would share with me that she had to keep the purchases men made for their wives and their girlfriend straight in her head. She could not stand that men would so blatantly buy for both women at the same place. She always told me you have to be nice and keep on smiling even when people were rude or did things you did not agree with.
I am so sorry you had such bad experiences.
Oh we saw that all the time at Armani!!! The “girlfriends” would try to charge stuff to the guys room, and when we told them we couldn’t because their name wasn’t on the room, they would get so angry!
I feel your pain. I had a difficult customer call me stupid for no apparent reason and I left the floor to cry. I also had some high profile customers in the Washington DC area and most were extremely nice and courteous. Loved hearing about your experiences.
I hope this is just the first chapter. So enjoyed it!
Please make more of these GRWMs! I love your stories and having worked retail myself, I've had my own share of both good and unusual experiences!
I love your personal life stories. When I was in University, I worked every kind of job to pay for school. Most of it was retail. I can’t even count how many insane stories I have. And I know I was a good worker, I was a good person. I’ve never been fired, I have glowing references from every employer I had in my life (I am 44 years old now so that’s saying a lot). People are just people. You never know where someone is coming from. I’ve learned it may be nothing to do with me, they are coming after a bad day/week/year or have something going on. Often you are the one they may lash out at yet not knowing you.
I used to analyze and feel bad for every interaction that wasn’t perfect. Even 99% was not good enough. But now I learned I can’t do that. It can get to you.
You are a great person. That shows through every video you make.
Risa, working with the public. This happens still to this day. I'm a hairstylist and have been through many similar things. It's impossible to please everyone. ❤
I real enjoyed the stories you told. I’m from Michigan and miss Jacobsons so much!
What a fun video 🤩❤️
Retail days were definitely interesting!
Risa! First let me just say you are so beautiful! Inside and out you are an honest and kind person. I love your channel because I have a similar personality with you and I love your tutorials and content. I, too worked retail the same time frame as you. We are actually the same age. The stories I have working with the public are unbelievable and crazy. I worked in women's clothing stores and then in a bank. I've been called many awful names and even had someone throw their credit card at my face 😮 Crazy! But you are absolutely right... Everyone must try working with the public at least once in their careers. 😂 I chalk it up to experience now because before being younger...I cried. Thanks for sharing your experiences 🙏 You are my favorite RUclips content creator. Stay beautiful and safe! ❤
The brown mascara look stunning with your eyes… just love it Risa❤
Truth! Stunning look today, Risa. You are a talent and a lovely soul.
I can tell you are the kind of person that would bend over backwards to help someone. You are a sweetheart! Thank you for sharing your stories.
I was working in a department store many years ago. The managers had instructed us that when a customer presented a check for payment that was numbered 300 or less that we had to call the bank and verify the account since it was most likely new. So one day a gentleman presented such a check and I explained that I just needed a moment to verify it. Then he proceeded to tell me he had bought things there before and this never happened to him and was making me feel as though I was mistreating him because of the color of his skin. It upset me and was really ridiculous because I know my own heart and I was trying to do my job. Some folks wear their feelings on their shoulder and are looking for slights.
Hi. You look beautiful today and I love the final look.
Sorry you had to experience being humiliated by a member of the public. I worked in luxury retail for 12 years so I can totally relate. It’s certainly character building. Have a fabulous week. Love from Northern Ireland ❤️
I really enjoy your channel, thank you so much for all your hard work!
I would love to know more about Risa!! You're a special lady!
I have some retail horror stories too!
I agree: everyone should have to work retail AND food service of some kind.
Thank you! ❤️
Thanks for the stories, Risa. I was a nurse for 35 years and could tell you some wild stories! So yes, working with the public means every day can be a surprise.
Thank you for sharing some of your "little" life stories, Risa. You're absolutelly right, human comunication is sometines complicated and full of missunderstanding, and it hurts sometimes... Working in a services is something that everybody should try, it's kind of school of life.
Thank you once again, I love your content here on you tube ❤ And today I really like a lot your lip combo, beside other things 😍🖐️