Deal with your difficult conversations effectively

Hey there, I'm Steven Lozada, an executive coach and You're Exactly What to Say Certified Guide. Have you ever had a conversation that ended badly and later wished you had said something differently? If so, you're not alone.
In this video, I'll share a real-life example from one of my clients. After a heated customer complaint call, she reached out for help. I'll show you the exact phrases she used that escalated the situation and provide you with simple swaps to defuse tension and foster understanding.
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