Case Knives Warranty Process : Final Chapter
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- Опубликовано: 12 сен 2024
- Well....here we go! Let's see what Case has done with the Russ Lock!!
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Retail outlets can be part of the problem by recycling defective knives into inventory, rather than returning to the manufacturer.
That would not be good!!!
Based on your situation & what has been reported by others, I think I would only buy a Case knife, if I can handle and inspect. No on-line purchases.
That would be the best way for sure Dean!! Thanks for watching this process my friend!!
This is solid reporting and documentation. I don't have much experience with Case knives. Based on your process, I won't be gaining any experience soon. Thanks for your hard work!
Thanks for following along Grom!!
just buy them in a store where you can check them out, the chance of getting a lemon is very high.
that said, i have a few of them with almost perfect fit 'n' finish, close to a gec.
@@RUclips-Censorship-Police yes for sure! I'll probably just stick to Rough Ryder!
Good comment, I won't be either.
Appreciate you making good on showing us your entire journey with Case warranty process. I am sad and yet not terribly surprised with the final results. Case should be worried that knife enthusiasts are feeling let down, this is how the beginning of the end can commence.
I would hope that they are concerned about that very thing but something tells me that they arent!
For the price difference between Case and RR, I say stick with RR. In my opinion that is unacceptable for for the price of a Case. Especially for a warranty return.
Yeah...that's pretty much my thought as well Tim! Thanks for watching!!
To be honest bro I would be sending that straight back to Case.
👍
Honestly....I'm going to save that $8 shipping and buy another Rough Ryder!!!
Sad to see. I do believe this was a situation where a replacement knife was in order. At minimum a better bit of repair. But I was happy you brought us along so we could all share the experience. Great video JB 👍
Yeah...kinda bummed with the outcome!
Case knife quality seems to be a roll of the dice. For 85 bucks it should at least be equal a 15 dollar Rough Ryder in fit & finish.
Also, when someone sends a knife in for repair, they should have their best guy inspect the knives before returning them. They make enough money off these knives to at least insure you get your knife back in better condition than it was before. So far I have been lucky with my 3 Case knives from mail order. I'll roll the dice again because GEC is almost impossible to get at retail prices.
I think I'll just stick to Rough Ryder...lol!!!
@@BigRedEDC 😂 I hear that
Pretty sad when the average Rough Ryder is just as good as a Case knife for 1/3 of the cost
Absolutely!!
I believe that if companies pay their employees enough to compensate them for good work and terminate those who don’t consider the Quality of the product imperative to retaining employment. It would probably solve many problems and quality and control. A company like case should be able to figure out that the more times you have to handle a product the more it cost you money so handling the product one time would be most cost effective. It would also help in their reputation. While I was in college earning my degree I was fortunate enough to me a instructor at hamburger university, school for McDonald’s managers and owners. I receive some very valuable advice, a complaint as a gift. You can apply that to all services as well as the products we consume. Just think about if a consumer got a raw hamburger from McDonald’s and did not complain about it. The outcome could be hazardous to consumers and devastating to the company. If someone complains about the raw hamburger it could potentially save lives by stopping the spread of a food born illness. Just think about it, if you have a wonderful meal and everything goes great how many people are you gonna tell about it? If you have a really bad meal and everything sucked how many people are you going to tell about that? The answer is, if you have a great meal you’re most likely just going to bring it up with a small group of people. If you have the worst meal ever, the food was horrible and the servers were rude and unpleasant most likely you are going to tell everyone who will listen about it. This video is a fine example. Hopefully the manufacturer will listen and improve the product. It’s not brain surgery so it should be easy to figure out that this is a very competitive market and the more happy customers you have the more customers you will retain.
Thanks for sharing your thoughts and thanks for watching!
I agree JB, it's disappointing, and you're justified in feeling that way. Send it back, and do say you expect no gapping, it's not like a china knife.
Thanks Dave! No I'm not sending it in again! Just not going to willingly seek out Case knives!
it is polshing compound mix with the oil i had one that was covered still had compound and what not all over it
Yes indeed don...but they didnt even try to clean it up!!!
ur not bein too harsh at all BR...that is uncalled for. Sorry to see that type of service bro
Thanks for watching my friend!!
Not gonna lie. I’m disappointed in Case BIG TIME. I only own one Case and apparently will not be buying more. Bummed for you brother.
Yeah...I'm pretty bummed as well!!! More Rough Ryders for me!!
That sucks. I figured at the least they would send you a brand new knife. But very unimpressive customer service as a whole
Pretty sad brother!! Thanks for watching!!
I've been looking forward to this. I hope their response was better than the Australian distributor that I interacted with (I think you'll remember my earlier comment Big Red). I bought four different knives (various brands) from the company and three of the 4 were like factory seconds. I would like to buy more knives that they sell but I'm very wary. I'll stay with the distributor that I've dealt with for years and they're local.
EDIT: I commented before the 4:25 mark and just wow, That's seriously disappointing considering the premium price Case charges for those style folders.
Yeah...I am fairly disappointed! It is better, but not $85 quality in my opinion!
As Elvis said ,return to sender ,I will stick to RR ,ATB DAVE
Yep....I'm sticking with Rough Ryder!! Thanks for watching Dave!!
My issue would be with the condition of the box and the dirt. The gapping is an unfortunate side of how they're manufactured to meet the price point they're at. That may be the best they could do to close the gap.
Great reporting and video.
Thanks so much for following along my friend!!
There is no excuse for that gapping. If a $14 knife can have almost perfect gapping then an $80 knife can have two scales that are proper and put together correctly. That one side is clearly warped.
Yes Brandon, I have to agree. The one side is not even remotely straight!
@@BrandonGavin_EDC i don't disagree. I just know it's caused by the stamping process. Then not having high QC. At this price, like it or not, you're not gonna get super fit and finish in an American made knife. I know Rough Ride can do it at $15 with $1 per hour wages, no OSHA regulations, no EPA regulations but an American company can't. Even GEC isn't perfect.
I don't buy Case because they're quality has dropped but I also understand why it's dropped.
i'd send it in again...seems like they need to learn it the hard way🤷🏻♂️
case is such a disappointment, they are just getting worse and worse and worse.
my last knife from them was a copperhead and the blade just doesn't close completely, so the point is poking out of the handle🤦🏻♂️🤦🏻♂️🤦🏻♂️ besides of that it has terrible centering, gaps, a burned tip and both springs are proud.
No...not sending it in again! Just not going to buy many Case knives! Thanks for watching!
@@BigRedEDC i got you, i don't send them in either (i'm living in switzerland and shipping costs are higher than the price of the knife🥴).
it's sad because i love case, but their quality is currently below the level of RR, for what? 4-5x the price? this is unacceptable and a evidence of incapacity for case.
Yes...very sad situation!
I always thought that gunk was polishing compound leavins like every new 110 or 112...
it would make sense if they re-polished any marks off it after a rework.
It probably is but seems a little excessive!!
Hope ya'll have a great week brother!
Thanks so much! Hope you do as well!!
That's just not good enough!
To me it seems like they just hit it with a hammer til the centering got better, polished it and sent it back. It still has gapping issues and now the pivot is too tight. Case can't afford to treat their customers like that when you can get a GEC for a little bit more and a RR for a heck of lot less!
I'm sorry it turned out the way it did, brother! My advice would be to send it back again.
I'm pretty sure that's exactly what they did to it! Yeah....kinda sad from a a brand like Case! Thanks for watching brother!
i think that's a different knife idk whole thing is interesting to me I think your justified for how your feeling I would be upset when I sent my knife in to Benchmade for repair it came back dirty
I cant swear that its the same knife but I think it is!! Thanks for watching Mike!!
Not trying to sound super negative , but I had a feeling this would be the outcome . In the last year and a half or so , I have won a case and bought 2 and none of them impressed me . I even stated this in an SMKW video that was done on case and Maury Ford replied and said he was gonna pass my comment on to the production team . Maybe they haven’t gotten the memo yet 😂🤣😂🤤. That’s too bad JB . Thanks for the update . Take care brother
Maybe they havent Jason!! Thanks so much for watching!!
That’s really sad Jason, that you can’t even enjoy a knife you won. I really want American brands to be at the top but nobody will buy that for it’s price and quality.
@@BrandonGavin_EDC I think we all want to see US knife companies prosper and I wish Case would step up their workmanship !!
Very true Jason!!
@@jasonbrown6686 I think they have the ability to make excellent knifes but they need better QC and training I think is the main problem.
Same happened to me with a mini lockback. I sent it to them twice because it had zero snap and was off centered. They sent it back just the same both times. I still buy one or two a year hoping they will turn it all around
Oh that's not good!!!
Hi JB. That looks bad for Case. For that price, no thanks. I'll stick to my budget knives. At least with RRs they just send a new knife. All the best my friend.
It really does look bad for them! Yep...sticking to Rough Ryder! Thanks for following along my friend!!!
I have two case knives that I am going to be making a video on and I believe they are in desperate need of some work from the company. I think this will be a great follow up to what you experienced and see how my experience compares. I have one that has a broken blade and the other has a busted back sprain regarding the lock. Hopefully they will be able to repair both of them and hopefully my experience might be a little bit better than yours. It will be a great comparison
Right on Mark! Will be very interesting to see your experience!
I'm looking forward to this Mark
Are you going to make videos to document and share your experience? I hope so.
Yep, not impressive indeed, an $85 knife should have a higher QC standard! I don't own a Case yet and they way they handled your case/Case is not tempting me to get my first anytime soon...
I dont blame you! I wont be seeking out many Case knives unless something changes!! Thanks my friend!!
This makes me sad. They had an opportunity to make it right. Maybe Case should visit a Victorinox factory and learn a thing or two about manufacturing and qc. I don't feel like risking a purchase from them now. Thanks JB.
Thanks for watching Michael! Yep....kinda disappointing!!
Talk about a let down, that pivot is full of buffing residue. If you were a hard core collector the condition of the box would have you steaming mad. I would call the end results barely acceptable and they didn't do anything to retain you as a customer. Sadly it all turned out as I expected.
Sadly....you are pretty much correct John! Pretty bummed with this outcome!
@@BigRedEDC Case recommends not sending your warranty repair with original box, tin, tissues and paperwork. That outcome could have been avoided if you would have just wrapped the knife in bubblewrap and shipped it off. As for the grit and grime, a quick flush of the pivot or a good blast from an air compressor blow gun and that problem is solved. Centering was solved at warranty. That leaves the gapping. Some gapping okay with Rough Rider, but not Case? Huh?
Agreed on the box! Knife is better without a doubt but not what I would expect from an $85 knife. I am not surprised when I see gapping in a $15 Rough Ryder but I am in a knife in this price range!
The next video on the subject sums it up.
@@Pezzeroni that’s not gapping, that’s warping and yes for $15 I can accept it, when you spend close to $100 I expect a pretty well made knife. That knife sucked coming out new and may even be worse now.
Unfortunately I’ve had the same experience with case. The main reason I’ve gotten from them is they have younger knife makers in the plant so mistakes may be more prevalent. This makes sense, since most companies anymore automate every process of their manufacturing. Case is hand made, so the mistakes of a newbie will be noticed
Thanks for watching Hunter!!
yeah that is what i heard as well! someone told me that the easier models are made by beginners and it shows.
i never had an acceptable sod buster, they all came with terrible blade centering (rubbing against the liner), burned tips, wobbly blades, gaps and so on.
@@RUclips-Censorship-Police Same experience with the last CV SB I sent back.
They need to train them better then. I’m sorry nothing should leave the factory that bad. UPS has 90% turnover in loading trucks but we still train each person to pack one correctly.
@@BrandonGavin_EDC even Rough Ryders come with better quality and way cheaper. I have some traditional knives from Boker, Buck, RR and not sure to buy a Case because I'm from another country and there are no Case sellers to return the knife in case it has some issues.
If rough rider can do it right why can't case?
LOL...yeah, very true Paul!!
They really don’t know what they’re doing. Blade almost looks warped.
It really does C K!!! Thanks for watching!!
That's pretty bad customer service,
Such a nice knife and they can't find a box to ship it in. That dirt made me cringe. I'd love to see you flush the pivot on video, just to see the crap that comes out of it. Or send it back again telling them who you are and compare them.
Good luck brother and thanks for the update.
No....I'm not sending it back again! Just gonna stick with Rough Ryders
Thanks for sharing. It is sad that a classic is going downhill.
Thanks so much for watching!
I must have glossed over this when it came out. I just watched Jerseys response to it. I had to come watch the original. That scale is 100% warped, that’s why it can’t be gaped properly. One side is literally curved.
Right on Brandon! Thanks for checking it out
Sad to see a once great American company letting stuff like this out the door! The original knife you had should have never even left the factory like that! They seem to have really bad fit and finish issues.
Agree on all points my friend!!
I gave up on case many years ago to many good knifes out there to carry inferior product in my pocket
I have heard the same from a few people!!! Thanks Randy!!
Not too harsh at all. I'd call that pathetic. In my opinion the right solution would have been to send you another one. But even if they didn't do that and their solution was to try to fix the issues with the one you had, they could have sent it back cleaned up and in a much better presentation. Just seemed like they didn't care. Sad like you said. Thanks for the video
Yeah...they didnt really care and that makes me very sad!!!
Wow! They tell you to keep your knives clean, yet send it back to you dirty as all get out!!! 👎 for Case!!! Sorry for your outcome JB!
Thanks for watching Tina!!
I'm now only six minutes in and my resolve to NEVER buy another Case knife has been reaffirmed. As we Aussies say, "Yeah, nah". That's just wrong. Still listening as I type, and buddy, no. That is not a repaired or replaced knife. Absolutely pathetic mate. Mate, I'll say it for you. I know you're trying to remain somewhat neutral, but that's just a really poor effort from a supposedly reputable knife brand. I'll stop now, because I'm kinda over-reacting. But I feel you buddy. That Russlock I bought was as bad, if not worse. I wish I had photos of it.
Yeah...I think I'll be sticking to Rough Ryders!!!
Bummer, man. Case has been good to me. Hoping to get my dad's knife back from their repair department soon.
Hopefully your results are better than mine
My two Russ Locks are nowhere close to as well centered as that one is now. I think off center blades are par for the pattern, as long as the blade doesn't have rub scratches I'm happy. One of mine does and one doesn't. Clean it up and break it in and play with it until you master it's one hand opening. It is a fun knife, just accept it for what it is. It is pricy though.
Thanks for sharing that Joe!!!
It looks like they gave it a whack with a plastic hammer and buffed it out on a polishing wheel leaving polish residu, ether that or it's dead bugs.
At least it looks like your typical case knive now, but yes it does not look great.
I think you are pretty much correct as to what happened my friend!! Thanks for watching!!
Congratulations the blade is centered! well yeah that's about all. I'm very disappointed. The gaps are still there, the box is smashed and now the blade is nearly impossible to open. Yikes! This is absolutely not what i expected at all JB. For a big brand like Case you would expect much more. Okay the time period in which they handled things is okay i guess. But come on this is not worthy of 85 bucks! I was really depressed watching this video. I would have send it right back to them and ask them if that's the quality Case stands for. Thank you for the video and i hope you want be sad to long. Try to have a nice day friend.
Surely disappointed! No I'm not sending it in again....I'll just act accordingly and not buy many Case knives!
Highly disappointed in the pocket jewelry company, I guess they are to big now to seriously care about their customers
Something isnt right that's for sure! Thanks brother!
I'm sorry mate that's atrocious for a warranty returned knife.such a shame I was hoping it would be better.atb paddy.😒
Yeah me too Paddy! Bring on more Rough Ryders!!
I’m sorry but I only have one case knife and it’s a collector piece for Kentucky Wildcats when Pitino came to coach in 1990. It’s pretty amazing but it sit in its box. I haven’t ever seen a rough rider look that bad. I’d be pissed off.
Yeah..I wasn't too happy!!
Might be they used some silicon for lubricant in the joint. I think they just repaired what you sent back. I just looked at my single Russlock. The blade is not centered but that is not a major issue to me. Mine is free from gaps, however. I would contact them again. That knife really is unacceptable, still. I came here after watching Jersey Knife Guys' rant. I understand his outrage. Case needs to step up to the plate and do things right. Your reaction reminds me of my Rhino Toe Experience. You have every right to be disappointed. Case needs to make this right and they didn't do it at all in this situation. All they did was make it worse!
Yeah....I really get the "maybe this will shut him up" vibe from what I got back! I'm not wasting any more money on shipping or Case knives for that matter! Thanks Tobias!!!
@@BigRedEDC , yeah, I'm a once bitten, twice shy kind of person. It took a while for me to buy Bear & Son after a bad customer service experience. Since then I've had mostly positive experiences with them but I'm still skeptical. I heard recently that Case lost something like like 40% of its work force thanks to the Covid Shutdown and they are still struggling to get back on their feet. My guess is that was a lot of experience that is not going to come back. But this means they really need to strive hard to fix reported problems. They did not handle this situation very well. I'm not ready to give up on any American Knife maker. I see very clearly, that China has fully taken an economic advantage with this whole Covid mess. That said, Case really needs to work harder on fixing known issues. It will be better of them to scale back on production numbers and concentrate on quality control. If they truly took a hit on staff, then they need get the new staff trained and up to speed. Reduce the number of patterns in production, and make sure final checks are being done by the most experience staff available.
@@KnifeChatswithTobias very well said!!
Wow, sorry to see that. I thought it would’ve came back perfect.
Yeah....I was hoping as well Scott! Thanks for watching!!
A little to picky for a knife that goes in your pocket what do you expect for a 80 dollar knife
A lot better than this!
That’s very disappointing. If it was me, I would not clean it. Take it to Blade show and let their reps know what happened is not acceptable. I have had good luck with my Case knives but now I am a little leery about buying them online. It should not have happened like this. And to get back a crushed box! Insult upon injury!
They arent going to be at BSW or I would RJ! Yeah....the crushed box doesnt help!!
@@BigRedEDC Bummer. I would definitely point them to your video. They need to know that they have to improve their process.
@@RJsKnives for sure
Great job my brother! Appreciate you documenting your experience and being transparent!!
For sure brother Thanks for checking out the process
From what I've seen and heard it sounds like Case may be riding on their name and pushing out knives that aren't properly QC'd. As for the condition after warranty centering is good but backspacing is still bad and who sends a filthy knife after warranty shows a real lack of professionalism and care about their products. Just my opinion. Keep making sharp things fun and enjoyable.
I would agree with your opinion my friend! I will have one more video coming on the subject!
They could have done better , have to agree. Kinda sucks.....Great video though. Good luck buddy, thanks for sharing.
Thanks so much for watching Patrick!!
They didn't even rehaft it . They should have sent you a new knife. Case should be ashamed of themselves. I think all of us should email Case and let them know how we feel about this . The Ruslock is an $80 minimum knife .
Yeah...its pretty sad really! I will have another video on the subject tomorrow! I let things sink in a little and then made one final video on the subject!!
I tried to email them after I watched this video and couldn't find an email address. If you know it will you reply with it .
They are very secretive with their email for some reason !!
I will not buy a Case knife after this ordeal. I still see an ugly gap on the back of the knife, and the blade is not close to center, better than before yes, but not acceptable still. And, sending it back to you in a smushed box, nooooooo thank you.
My $12 - $18 Rough Ryder Knives put Case to shame.
Yep....loving the Rough Ryders!!! Thanks Richard!!
Gunk is buffing compound
No amount of buffing can fix this knife!
Agree. I am awaiting repair also I got a brand new medium stockman, dropped it once on concrete and it broke both back springs and the shield blew off.
@@brandongibson6551 oh dang!!
Unfortunately, I figured that's how this would turn out. It's sad that Case has gone so downhill. They did good on the centering but yeah, the quality still isn't there. Sorry to see your experience was similar to mine with their warranty service. For the same price or a little more, you could buy some GECs or Bokers.
Yeah....for sure! I am a bit bummed with the outcome!! Thanks for watching!
I just knew when that envelope opened that there would be a shiny brand new Russlock. Now I sure wish there had been…I damn sure wouldn’t want my initials signing off on that shoddy job. Sorry brother.
Yeah...a bit of a disappointment for sure!
I would've been much more harsh! I would've been making some phone calls to be sure!
Yeah...I'm a little sad with this outcome!!!!
What that says, is never buy a Case knife unless you have had it in hand or the seller is someone you trust and who will look it over.
I have got Rough Riders that cost fifteen dollars that have perfect fit and finish.
Yeah....I would have to agree Chris! Thanks so much for watching!!
Maybe the problem is limitations of outdated pin construction and can't really be fixed without switching to screws. Not only Case, most of my traditionals have quality issues, while even $20 modern flippers almost never, or at least not that bad. And my only slipjoint with no gaps, no dirt and good centering is Manly and it has screws frame.
Rough Rider does it right. So does GEC. Victorinox still does good work as well not to mention Buck…..
@@MattP-BandB My Rough Riders aren't very good. OK for the price, but have gaps between frame and bone and blade centering is horrible. Always very crooked and often touching liner. Don't know about Buck or GEC, they don't sell here. Forgot about Vic because of poor and soft steel. Boker Barlows are good, but for that price they should be. There are some good pinned knives, but why bother with pins when majority have issues while majority of screws don't and can be user adjusted.
@@Sicarius888 My experience with Rough Rider is with their Reserve line and by and large they are great. Putting aside the steel issue with Victorinox, their construction is above reproach. My point is that it is possible to make excellent quality pinned knives for those that appreciate the history of them. Are screwed together knives “better”? I don’t know about that. I’ve seen some horrible Benchmades etc. Bottom line is if a company is serious about building whatever kind of knife they intend on, it can be done properly if they care to.
I have had much better results from Rough Ryder and that's pretty much where my money will go as far as slip joints are concerned! Thanks for watching!!
bummer made for a good series though
Thanks Unclecow...appreciate you watching!
Dang JB! I'm sorry your experience with Case has taken such a poor turn. You should speak with the guys at SMKW about this issue, as I know they have a great relationship with Case, and you clearly have a great working relationship with them. I only have one Case in my collection, and I'm reluctant to add another with the recent QC issues I've heard about the product their company is releasing.
I am very happy with the Case I have.
I did talk to them! We will see if anything comes of it!
Hi Andrew!
@@_proex Hey Bill! How have you been?
Case is not doing themselves any favors when the warranty shop doesn’t have proper supervision and quality control. In my experience, Case knives should be sent back to the seller inside their return window for an exchange or refund. Clearly to them the turn around time at no cost is preferable to making it right with their shrinking customer population.
Yeah...I really wanted to test Case's warranty and this was a good opportunity to do so!
It’ll be okay, spray it down with wd40 don’t you know. I’m a kershaw man myself.
I will definitely have to flush the pivot!!!
They should've given ya a new knife with no gaps¢ered or fixed yours so it was that way&clean!! $85 I'd be super pissed!!
Yeah...not overly impressive results!
Seems like I would be disappointed if I was you but I don't have other warranty experiences to compare it to 🤷 I'm not even sure how many companies you can actually send your knife to and have it fixed
That is a true statement Dusty! Not a lot of companies offer warranty work!
Great video series, sorry about your Russlock. I have also had problems with Case recently... I wish them the best and hope they can sort things out.
There will be one more video on the subject...I'm feeling it coming...lol!
I would return it and get my money back that's a lot of cash for a subpar product
Yeah.....warranty didnt work!
looks like the same knife just sirt of kind of maybe a little bit fixed. Very poor service. The knife should have never left the factory like it was, and if that's their warranty service, pretty poor.
It's better but not $85 quality bt a long shot!!
That's disappointing. The sigh said it all at the start, well that and the Damn.
LOL....thanks for watching Randy!!!
That’s to bad. If a person sends a knife back or anything then the company should get the hint the person cares about details. So knowing that why risk sending a knife back to them that’s less than perfect. Also in unprotected package, smh. I honestly expected them to hand pick a new replacement for you.
I would not be happy either JB. Sorry but keep smiling anyway.
Curious do they know you review knives?
Yeah...pretty bummed with this outcome!! Thanks for watching my friend!!
Jeez thats grim
Could have been better for sure!!
Send it back JB . It is principal . Send it back . And ask what the fuck !
Sorry I missed this comment earlier! I'm done man! Case had their chance and blew it!!
@@BigRedEDC I hear you . I couldn't even find a customer service email to talk to . I don't think the people in charge know that their production team is turning out garbage . They talk like their the best in the world . They definitely dropped the ball with your knife and repair .
Yikes! You should be disappointed and they should be embarrassed.
Certainly expected better from Case.
Yeah, I did too Scott! I guess I shouldnt have!!
Case isn't what it used to be.
Apparently not Sebastian!!!
@@BigRedEDC Thank God for Rough Ryder! 😄
Absolutely!!!
Not harsh enough! I would send it back and tell them to keep their shitty knife. with a long complaint letter to boot. We all have seen way better fit and finish on RR Knives! Come on Case get your Shit together!
Thanks Todd! Sorry I missed this comment for so long!!!
They should have sent you a new knife. For a company priding itself on quality workmanship, they've presented a lousy image of themselves. I'm sorry things did not work out better.
I'm also in discussion with an eBay retailer over my grey bone sodbuster blade edge scraping on the top of the liner. It looks to me as if the tang is slightly twisted. I sent pictures of the flaws and they wrote back saying that, quote: "We do see some Case knives with off-centered blades. I understand that this is frustrating, however, this is a common thing in Case knives and the manufacturer does not consider it as defect."
Apparently it's common and that makes it okay?
I will, naturally, challenge this.
I have a few Case knives that are just fine but this one just isnt and the experience left a bad taste in my mouth!
Really like how well you followed everything. Kept us up on all the updates. It would have been better if they had sent you something either saying we fixed it or we are replacing it. Can tell they are used to shipping Zippos as they have a stronger container versus a knife box. An envelope isn't going to protect it. I would guess they replaced it with one that no telling how long it had sat on the shelf. Maybe they fixed it and the process just exposed it to a bunch of airborne particulates. Don't know which but either way that is terrible. I think you are being to nice to them but that is just me. Probably would have had better experience contacting SMKW. They would have probably checked replacement before sending it. Definitely not impressed with their warranty department on that knife. Well looks like you have a couple hours of clean up to do so won't hold you up any longer.
Had to give Case the opportunity to do it right! It's better....but far from what I would expect with and 80 price tag!!
Why didn’t you return the knife to the dealer. Complaining about a knife that always should get cleaned and lubed anyway seems petty.
It's not the dealer's responsibility to build and QC a quality product. Cleanliness was the least of this knife's problems! I clean the pivots on a lot of new knives. This knife should have never left the production floor in it's condition! If wanting a knife to be the quality of the price paid......I'll be petty all day long!
@@BigRedEDC The dealer is responsible for exchange of defective product. You are forcing it on Case as you could easily exchanged it for another knife with a good dealer. Seems you are grinding an axe or blade shall we say. I guess it makes for great YT videos...
LOL.....Do not agree at all! It's obvious you havent watched many of my videos. I leave doing video for drama for the "knife experts". Probably didnt watch the entire series to have an idea of what's going on but that's ok. Sorry if you are a Case fan but they failed on this one. And yes...I am forcing it on Case to make a quality product!
Can’t believe they sent it back in an envelope. Even Benchmade and Spyderco warn customers not to ship knives to them in envelopes because they can tear open - and there goes your knife.
Yeah...not overly impressed!!
:/ That sucks
Sure does!!!
I am as disappointed as you, I was going to get one of these before I saw your review and followed along, needless to say will not be getting one now and I bet I am not the only one. They must be making a mint to show quality control like this on RUclips and lose prospective buyers.😟
Thanks so much for watching Graham
Everyone seems to love these but all I see is broken blade videos and warranty problems. I will likely pass on this brand if one crosses my path
Gotta be picky with them
I'm very unimpressed with Case as well. Sent 2 in recently came back very unimpressed like you. Called they want me to send knives in again one for third time. Very over priced knives warantey no guarantee they will even fix your issue. At least with Rough Ryder they send you another knife. And Rough Ryders are way cheaper.
Sorry to hear that James! Kinda sad!
The knife looks warped, the body of it and all! Horrible work! I'm glad I learned my lesson years ago. Case is not very good for the price. The qc is terrible! Fact is your unhappy with your purchase and they did not fix it
Lol...yeah it had a few problems. Lesson learned for sure
for an $80+ dollar knife, i frankly would be PISSED with the crushed box. that's not cool at all. like lots of collectors we do NOT like crushed boxes! if trying to resell, that crushed box will ding its resell value! pretty shoddy service straight up! centering improved satisfactorily, the gapping in the back springs improved, but still sub standard. this doesn't look good for them, and increasingly diminishes their brand reputation which is getting killed by chinese made knives. smh
I have to take the hit for the box. It does say on the website not to send it and I did!!!
Not a great outcome
Not at all Kevin!!!
That sucks. I hear that a lot of people have issues with the Russ Lock. It seems to be the biggest lemon in their lineup. I hope they see this. Thanks for sharing this. Quality ain't an afterthought Case, it's a priority in manufacturing a good product. Take care JB.
Absolutely Steve!! Thanks so much for watching!!
oh no. No way. This makes me never want to buy a Case. Somebody had the nerve to tell me not to buy Rough Ryder and stop supporting "chinamen" and that I should only buy US made. Sorry, I want to buy USA made but when you charge $85 for a old style folder, it better be made perfect with strict quality control. And I have never owned a Zippo lighter that didn't break on me. I litteraly had Bic disposable lighters that lasted longer than a Zippo lighter. So if they own Case, I can say they are ripping people off by overcharging on their folders. Disappointed? I would be highly pissed off!!!!
Yeah...ended up in a pretty sad situation! Never buy another Case knife without seeing it first!
@@BigRedEDC yeah. It's a shame you have to go to a retailer because they have less selection.
This stinks! Maybe second time will get you a refund?
Nah....I'm done with this ride! I'll stick to Rough Ryders!!