13 years and never a problem with our SKY-3301P until today. It's been working so well for so long that we forgot how we set it up when new. Your refresher on the Learn Function fixed it. Thank you!
Thank you so much! I appreciated you speaking slow enough for me to follow. well, with several pauses. That was on me. With your help, I was able to fix it myself.😊
A well presented description. It got me on the correct tract. My remote box which is in the wall would not reset so I took it out and there were batteries in the box. Changed and wala. Thanks for getting me on track for a simple correction.
I have a model 1001tha skytech remote dated 8/2017 i purchased with fireplace logs in 2018. I have followed your reset video accurately, putting in new batteries, but with no luck. I can't hear the remote unit chirp but still followed the procedure just in case it was too faint to hear. All connections appear to be solid. what's next?
Great Video! Some additional pointers - best to change both sets of batteries, in the control box and remote, at the same time. Also, the control box requires that the wires be disconnected to change the batteries. My wires were not colored black and red, but rather the same color so be sure before you remove them you mark them to which terminal they belong to or the control box will not work. When I connected them back on, I put them on the wrong terminals and the control box would not work so I switched them and then they worked but it took this extra step to figure it out. Thanks for this video this was helpful!
Great video,. Changed the batteries in receiver, but would not work until corrosion was cleaned up around terminals. Once corrosion free, remote worked. Thank you!
Thanks very much! We moved into a house with one of these and no manual. I his remote doesn’t have temperature control, just On and Off buttons. Can a temperature control remote be bought for these too?
Thank you! After replacing the batteries in the remote and receiver it still was not working. I followed the learn button reset procedure and it’s now operating as usual. I’ve had this control for 6 years and this is the first time I’ve had to reset it.
Like several others, I wasn't aware that there were batteries in the receiver box (in addition to the ones in the remote). I changed those but it still didn't work. Also like other commenters, I was not getting a chirping sound when trying to use the learn function - it seemed like it wasn't working at all. The next thing I did was to remove the new batteries from the box and I could see some dried battery acid on the terminals from the old batteries which had corroded a bit. I cleaned the terminals using a cloth and straight vinegar. I put the batteries back in, pressed "on" and voila the remote start worked. Still don't know if the learn function is now working as I didn't need it.
I have a Monessen DFX vent-free gas fireplace system with battery remote. The problem is that the Skytech 1001 transmitter will turn the fireplace on with no problem. But, when I hit the off button on the Skytech 1001 transmitter, the fireplace won't shut down. I have to manually open up the control access door to shut down the unit. Replaced batteries in both the transmitter and receiver. Checked wiring - all good. Do I need a new transmitter. Bought my fireplace in 2003.
I have a heat-N-Glo Smart-Stat-II control that seemed not able to turn the furnace off or even Thermostat is ON. Was able to turn it on with the remote. Reset code and pairing has been done. Maybe you can help? Thanks
I have a 10 year old Smart-Batt II remote and receiver. The remote stopped turning off the flame. The receiver manual controls work to turn flame on and off. I replaced batteries in both units and attempted to sync. However, the learn button does not beep when in remote position (or any other position). I removed batteries and cleaned contacts. No change. Is there a fix for the learn button? Must it always beep to be working effectively? If the only solution is a new remote and or receiver can it be an updated model or must it be the Smart-Batt-II like for like replacement?
Thank you! We did have to do all these things to get it to work and it still didn't work! And then I found an "on/off" switch on the back of our stove (Napoleon GDS50) which I remembered had to be set to "off" in order for the remote/receiver to work. Once that was switched off, we followed this video and now we have fire again via remote :)
Your comment helped me fix mine, I too have a Napoleon, and remembered it has a switch like that. I had turned it "on" and it needed to be "off"- thanks for jogging my memory!
In my receiver box there are 2 d cell batteries you can see so when I swapped those out I assumed the unit was powered since the unit went on when I manually moved the switch to on. What I did not realize was there were an additional 4 aa batteries that need to be changed on the bottom of the actual receiver box. Once I figured that out it works like a charm. Thanks!!!
Hello I’m having trouble with the up and down button to control the temperature which’s not working for me. What should I do please? The temperature is to hot 🥵 when turned ON
my sky-4001th does not have a learn button. it's old and does not have A in the model number? both remote and receiver have new batteries installed and in the correct position. HELP!
I agree. The transgression I made was not pressing the learn button after clearing the codes. Works like a champ now... at $3.50 per gallon. Looks like the wood stove will be getting a bit more action than the fireplace.
this didn't work for us. the remote box is making the chirping sounds, but the remote isn't turning the flames on. I had just used it the other day. We can turn it on manually. All batteries have been replaced, there are no corrosive wires anywhere, etc. How do I get the rc working again?
If you haven't tried hard resetting the remote, please hold down the learn button for 10-15 seconds until you hear 3 audible beeps. Then lift off and depress the learn button one more time and then on or any button on your transmitter remote. If your unit is over 5 years old it would no longer be covered under warranty but if it isn't it may be eligible for warranty replacement. We sell remotes and receivers separately as well as kits if you are interested in purchasing a new. www.fireplaceremotecontrols.com
Thank you so much for your response. Yes, we've tried all this. And we can hear the beeps, but the remote isn't activating the flames. We think a guy that was here to check on the fireplace must have loosened a connnector? I don't know. But this is extremely frustrating. Wood burning is so much easier.
Trouble shooting You tube videos was great however when you hit reset button and it doesn't beep I would suggest dis connecting one wire on receiver box then replace all 4 batteries in receiver box with the switch on remote. Replace remote batteries as well. Reconnect receiver wire .You should hear beeping then hit on button on remote and 😮 fire place should start.
My learn button doesn’t appear to be able to be pushed. Is there a safe way I can check to see if it’s been damaged or a way to replace it? It will turn the fireplace on/off manually but the remote I think needs to be paired and I can’t feel a learn button to push.
My Skytech 1001 remote will only work in close proximity (12in.) to the control box. All batteries have been changed and the learn function performed. It is approximately 9 years old and worked fine until this heating season. Is it time for a new one?
In this case, most of the time it is a remote that is going bad. You may be able to get by with purchasing just the remote transmitter. Call us at 888-977-6849 if you have further questions!
I would suggest updating your equipment to new - the lifespan of these units is about 5-10 years. Here is a source to buy an entire kit or just a replacement remote or receiver box. www.fireplaceremotecontrols.com
Does anyone know what the set and mode buttons are for? My fireplace cuts off after 10 mins or so for no reason that I can determine. I think that it has something to do with the temp the remote reads. Help??
This allowed me to reset my Avalon 864 fireplace and is now working as expected however with two new sets of batteries I am unable to get the “low battery chirp” to stop. Any idea how to do that short of having to place a service call?
Unfortunately, the only way to get rid of that would be to replace the remote and the receiver box. Thank you for the comment, please reach out with any further questions.
Mine is melting and the leads are not long enough to put the box outside the fireplace? They're only a foot long so I just don't get it? I'll check another video cause somethings not right.
installed new batteries in both cleared codes beeped 3 times press button again 1 time it beeps depress on control button, light lit up but does not signal a beep to turn on fire place.
I removed my solenoid and I can hit the "off" button and the rod pops out to close off the gas supply but when I hit the "on" button the rod doesn't retract and will not open up the line. The solenoid stays magnetized on the inside so I can manually push the rod in and it stays in until I push the "off" button again and it pops back out. I have tried new batteries. I just seems like there is not enough strength in the solenoid to pull it back in and open the gas line with the remote. Do I need a new solenoid?
Mine will turn on and off like it is supposed to. Then when the remote tells it to turn on the flame will start to come on but go out. Then the remote won't turn it on at all until I take the batteries out of the receiver box and put them back in. Then it will work again for a few more rounds until it does the same thing again. Any suggestions?
My fireplace does not have the black box in it. My wall unit says learn, but it did not do anything when I pushed it. The remote quit working a while ago, now even the wall unit does not work. We've tried everything!
It sounds like your receiver is actually installed in the wall which isn't uncommon. It will be located behind the cover plate. We recommend checking the batteries in the receiver first. If you have any more questions, feel free to give us a call at 888-977-6849. Thanks!
I have this remote and can complete all the steps repeatedly without success. While trying to get it connected I've stumbled on a strange scenario where the remote/receiver has "learned" to stay on in the "REMOTE" setting (so "REMOTE" is functioning exactly the same as the "ON" switch). So in both cases I have to manually turn the fireplace off. The remote control helped the receiver learn to stay on (while in the "REMOTE" position) so I know the two devices are communicating but the remote won't turn the fireplace on/off (it is doing nothing but sending wrong pairing signals from what I can tell to the receiver). It has happened multiple times as I try to get it properly reconnected/re-set (new batteries in everything by the way). Has anyone else had this happen and discovered a workaround?
Got 1:16 in and was able to solve my problem! Couldn't get the dang fireplace to shut off, even from the rocker switch. Had changed the batteries in the remote, tried the learn code, nada... Watched the video and saw that there were batteries in the unit in the fireplace. Who knew?!!? I know it has two wires coming off of it, thought that was how the electricity got to that unit. Problem solved... at least for now. Who knows, maybe I'll need the next 1:25...
If there is no learn button, it will be difficult for them to pair up again. Usually, after the steps you've done, it might be time to change out the remote kit.
I have a 1001-A Receiver. When I slid the switch to on, the fireplace worked. When I turned it back to remote, the fire went out. So I changed the batteries on the receiver, there was very little corrosion if any, and put it to remote. When I used the remote to turn it on , it didn't work. I did all he said and I got no beeps at all. So I pushed the learn button in again it went in a little more then all the other times I tried. I got no beeps, but when I clicked on the remote, it worked. Even though the receiver gave me no beeps, it is fine and worked as before. Thank you for the video. I thought I would have to buy a new receiver. Beeps or no beeps, it works.
Older remotes do not have a learn button which can limit the troubleshooting you're able to do. Try replacing batteries and make sure you can still control the fireplace manually. If more than 5 years old it's outside of the warranty period and may need replaced. We're happy to help find a compatible replacement.
My in-laws work great kinda. And by kinda I mean it turns off when you turn it to on and on when you set it to off. Can’t figure it out and I’m looking like a morn
That is correct - the older Skytech 1400 models do not have a learn function. If that is the case - you would not be able to purchase or sync a NEW remote with the existing receiver box. You would need to contact us directly to get a new model receiver that does contain the learn function.
We suggest still going through the troubleshooting steps as sometimes the speaker just doesn't work. But if still no luck then it likely needs replaced.
It could be that your remote is set to Thermo Mode if it has thermostatic functionality in which its constantly sending/receiving a signal draining batteries. If your remote/receiver is over 5 years old it might be time for a replacement as well as this type of issue usually is remedied by replacing it. If not, I would suggest consulting the business you purchased it from or Skytech has a 5 year manufacturer warranty. Hope this helps!
I would not recommend SkyTech. Every season the remote will not pair to the receiver. Yes, I’m doing it correctly- even sent ST a vid and Customer Non-Service rep said I was doing it correctly. I mail it in, get them returned paired up. It’s bizarre. Every season. ST cannot tell me what’s wrong w/ the units that I cannot pair them myself but they come back paired up. “Interference possibly,” rep said. I try to pair them in the fireplace, outside the fireplace, in the kitchen, outdoors. “Interference” my A$$ - SkyLowTech doesn’t know what’s going on (or won’t tell me.) All they say tell me is “I should buy a new one.”
Sad after performing the steps needed the tech support suggested that the battery fluid may have migrated upwards tothe PC board, WHAT. Nuff said, poor support, overpriced replacements, poor product diagnostics and I would not recommend this product.
I've tried all of these tips. Remote switch is in the Off position. Fresh batteries in both units, and I can hear the tinkle sound when I aim the remote at the black box and hit on. What else can I try? Thanks in advance.
13 years and never a problem with our SKY-3301P until today. It's been working so well for so long that we forgot how we set it up when new. Your refresher on the Learn Function fixed it. Thank you!
Thank you so much!
I appreciated you speaking slow enough for me to follow. well, with several pauses. That was on me. With your help, I was able to fix it myself.😊
You are so welcome!
A well presented description. It got me on the correct tract. My remote box which is in the wall would not reset so I took it out and there were batteries in the box. Changed and wala. Thanks for getting me on track for a simple correction.
Excellent!
I have a model 1001tha skytech remote dated 8/2017 i purchased with fireplace logs in 2018. I have followed your reset video accurately, putting in new batteries, but with no luck. I can't hear the remote unit chirp but still followed the procedure just in case it was too faint to hear. All connections appear to be solid. what's next?
I’m having the same issue.
You may also want to try replacing the batteries in the remote receiver, if it's the type that is battery powered. Worked for me.
As always - you can learn anything on RUclips. Thanks for a spot on vid
Your video is spot-on, tried other yay-hoos which isn't as articulate, thanks for the trouble shoot vid.
Great Video! Some additional pointers - best to change both sets of batteries, in the control box and remote, at the same time. Also, the control box requires that the wires be disconnected to change the batteries. My wires were not colored black and red, but rather the same color so be sure before you remove them you mark them to which terminal they belong to or the control box will not work. When I connected them back on, I put them on the wrong terminals and the control box would not work so I switched them and then they worked but it took this extra step to figure it out. Thanks for this video this was helpful!
Thanks for the feedback and additional insight!
Thanky you; great help in replacing my old skytech 3300 series. Short but covered the issues.
Thank you so much! As soon as I saw there were batteries in that black control box - I knew my problem! All fixed. Thank you.
Great video,. Changed the batteries in receiver, but would not work until corrosion was cleaned up around terminals. Once corrosion free, remote worked. Thank you!
Glad I tried this, saved me money was going to spend on Amazon today.
Great video!!! Up & running again. Thank You.
Great to hear!
Thanks very much! We moved into a house with one of these and no manual. I his remote doesn’t have temperature control, just On and Off buttons. Can a temperature control remote be bought for these too?
Thank you! After replacing the batteries in the remote and receiver it still was not working. I followed the learn button reset procedure and it’s now operating as usual. I’ve had this control for 6 years and this is the first time I’ve had to reset it.
Great video your tips fixed my problem!
Thanks , short & very helpful instructions
You're welcome!
Great video. Yor instructions were spot on.
Like several others, I wasn't aware that there were batteries in the receiver box (in addition to the ones in the remote). I changed those but it still didn't work. Also like other commenters, I was not getting a chirping sound when trying to use the learn function - it seemed like it wasn't working at all. The next thing I did was to remove the new batteries from the box and I could see some dried battery acid on the terminals from the old batteries which had corroded a bit. I cleaned the terminals using a cloth and straight vinegar. I put the batteries back in, pressed "on" and voila the remote start worked. Still don't know if the learn function is now working as I didn't need it.
The above directions worked like a charm! Thanks -:)
Hard reset worked for me.
Thanks
Thanks! We're back in business!
Helpful video - got me up and running again - thanks.
You didn't mention the position for the pilot, should it be ON, Pilot or OFF? When i place to ON the fireplace comes on without remote
I have a Monessen DFX vent-free gas fireplace system with battery remote. The problem is that the Skytech 1001 transmitter will turn the fireplace on with no problem. But, when I hit the off button on the Skytech 1001 transmitter, the fireplace won't shut down. I have to manually open up the control access door to shut down the unit. Replaced batteries in both the transmitter and receiver. Checked wiring - all good. Do I need a new transmitter. Bought my fireplace in 2003.
Solved my problem very quickly...I really appreciate it
Great video, just what I needed: and saved $80 😜
Yay!!! Thank you!! I did end up resetting my receiver box memory - solved!!
I have a heat-N-Glo Smart-Stat-II control that seemed not able to turn the furnace off or even Thermostat is ON. Was able to turn it on with the remote. Reset code and pairing has been done. Maybe you can help? Thanks
I have a 10 year old Smart-Batt II remote and receiver. The remote stopped turning off the flame. The receiver manual controls work to turn flame on and off. I replaced batteries in both units and attempted to sync. However, the learn button does not beep when in remote position (or any other position). I removed batteries and cleaned contacts. No change. Is there a fix for the learn button? Must it always beep to be working effectively? If the only solution is a new remote and or receiver can it be an updated model or must it be the Smart-Batt-II like for like replacement?
Thank you! We did have to do all these things to get it to work and it still didn't work! And then I found an "on/off" switch on the back of our stove (Napoleon GDS50) which I remembered had to be set to "off" in order for the remote/receiver to work. Once that was switched off, we followed this video and now we have fire again via remote :)
Your comment helped me fix mine, I too have a Napoleon, and remembered it has a switch like that. I had turned it "on" and it needed to be "off"- thanks for jogging my memory!
In my receiver box there are 2 d cell batteries you can see so when I swapped those out I assumed the unit was powered since the unit went on when I manually moved the switch to on. What I did not realize was there were an additional 4 aa batteries that need to be changed on the bottom of the actual receiver box. Once I figured that out it works like a charm. Thanks!!!
Thank you so much for this! Clear and easy!
Worked perfect. Thanks so much for saving me money!!!!
Hello
I’m having trouble with the up and down button to control the temperature which’s not working for me. What should I do please? The temperature is to hot 🥵 when turned ON
my sky-4001th does not have a learn button. it's old and does not have A in the model number? both remote and receiver have new batteries installed and in the correct position. HELP!
Thank you so much! Excellent video :)
I agree. The transgression I made was not pressing the learn button after clearing the codes. Works like a champ now... at $3.50 per gallon. Looks like the wood stove will be getting a bit more action than the fireplace.
I do not hear a beep when resetting the Learn button. What to do now? Thank-you.
It worked. Very helpful video -- thank you.
Straight to the point
this didn't work for us. the remote box is making the chirping sounds, but the remote isn't turning the flames on. I had just used it the other day. We can turn it on manually. All batteries have been replaced, there are no corrosive wires anywhere, etc. How do I get the rc working again?
If you haven't tried hard resetting the remote, please hold down the learn button for 10-15 seconds until you hear 3 audible beeps. Then lift off and depress the learn button one more time and then on or any button on your transmitter remote. If your unit is over 5 years old it would no longer be covered under warranty but if it isn't it may be eligible for warranty replacement. We sell remotes and receivers separately as well as kits if you are interested in purchasing a new. www.fireplaceremotecontrols.com
Thank you so much for your response. Yes, we've tried all this. And we can hear the beeps, but the remote isn't activating the flames. We think a guy that was here to check on the fireplace must have loosened a connnector? I don't know. But this is extremely frustrating. Wood burning is so much easier.
Y
Very helpful- my fire place is on again :)
Trouble shooting You tube videos was great however when you hit reset button and it doesn't beep I would suggest dis connecting one wire on receiver box then replace all 4 batteries in receiver box with the switch on remote. Replace remote batteries as well. Reconnect receiver wire .You should hear beeping then hit on button on remote and 😮 fire place should start.
My learn button doesn’t appear to be able to be pushed. Is there a safe way I can check to see if it’s been damaged or a way to replace it? It will turn the fireplace on/off manually but the remote I think needs to be paired and I can’t feel a learn button to push.
Unfortunately there isn't a replacement for the learn button. You would need to purchase a new receiver. Please give us a call at Spotix.
My Skytech 1001 remote will only work in close proximity (12in.) to the control box. All batteries have been changed and the learn function performed. It is approximately 9 years old and worked fine until this heating season. Is it time for a new one?
In this case, most of the time it is a remote that is going bad. You may be able to get by with purchasing just the remote transmitter. Call us at 888-977-6849 if you have further questions!
I would suggest updating your equipment to new - the lifespan of these units is about 5-10 years. Here is a source to buy an entire kit or just a replacement remote or receiver box. www.fireplaceremotecontrols.com
The remote started to work but I will keep your recommendations in mind. Thankyou
Does anyone know what the set and mode buttons are for? My fireplace cuts off after 10 mins or so for no reason that I can determine. I think that it has something to do with the temp the remote reads. Help??
Thank you for saving me from a $125 service call. Never knew there were batteries in the receiver box!
That's great to hear!
There is no learn button and no receiver box on mine. Any suggestions?
When performing the learn function should the fireplace be set to "On" or "Pilot?"
On :)
I can’t even see a flame. After I manually light it. What am I doing wrong ?
This allowed me to reset my Avalon 864 fireplace and is now working as expected however with two new sets of batteries I am unable to get the “low battery chirp” to stop. Any idea how to do that short of having to place a service call?
Unfortunately, the only way to get rid of that would be to replace the remote and the receiver box. Thank you for the comment, please reach out with any further questions.
Mine is melting and the leads are not long enough to put the box outside the fireplace? They're only a foot long so I just don't get it? I'll check another video cause somethings not right.
What if my receiver turns the fireplace on but I get no beep on the learn button?
Your video was awesome, but you may also want to try and change the batteries in the receiver. There was a lot of corrosion in mine
installed new batteries in both cleared codes beeped 3 times press button again 1 time it beeps depress on control button, light lit up but does not signal a beep to turn on fire place.
I removed my solenoid and I can hit the "off" button and the rod pops out to close off the gas supply but when I hit the "on" button the rod doesn't retract and will not open up the line. The solenoid stays magnetized on the inside so I can manually push the rod in and it stays in until I push the "off" button again and it pops back out. I have tried new batteries. I just seems like there is not enough strength in the solenoid to pull it back in and open the gas line with the remote. Do I need a new solenoid?
Hah! Didn't realize there was a receiver that needed batteries behind the metal cover. This video saved me $$$
Thank You! (as I sit by my now burning fire on this wicked cold January morning)
My last name is the same as yours, imagine that?
@@wjt275 that it is!
This helps, thanks so much.
Mine will turn on and off like it is supposed to. Then when the remote tells it to turn on the flame will start to come on but go out. Then the remote won't turn it on at all until I take the batteries out of the receiver box and put them back in. Then it will work again for a few more rounds until it does the same thing again. Any suggestions?
Thanks for this video. For my EF-24 gas logs, the toggle switch on the fireplace had to be in the "off" position for the remote to work.
Thank you so much! That fixed my problem.
My fireplace does not have the black box in it. My wall unit says learn, but it did not do anything when I pushed it. The remote quit working a while ago, now even the wall unit does not work. We've tried everything!
It sounds like your receiver is actually installed in the wall which isn't uncommon. It will be located behind the cover plate. We recommend checking the batteries in the receiver first. If you have any more questions, feel free to give us a call at 888-977-6849. Thanks!
Thanks...that's probably it!!!
Perfect! Thanks much.
i think my remote is broke. Q: Should it show something in the display always? (even before it is learned?) Thanks!
It depends on your remote control - but most will show either room temperature at a minimum.
I have this remote and can complete all the steps repeatedly without success. While trying to get it connected I've stumbled on a strange scenario where the remote/receiver has "learned" to stay on in the "REMOTE" setting (so "REMOTE" is functioning exactly the same as the "ON" switch). So in both cases I have to manually turn the fireplace off.
The remote control helped the receiver learn to stay on (while in the "REMOTE" position) so I know the two devices are communicating but the remote won't turn the fireplace on/off (it is doing nothing but sending wrong pairing signals from what I can tell to the receiver).
It has happened multiple times as I try to get it properly reconnected/re-set (new batteries in everything by the way). Has anyone else had this happen and discovered a workaround?
Yeah I don't get a beep when I push learn
Got 1:16 in and was able to solve my problem! Couldn't get the dang fireplace to shut off, even from the rocker switch. Had changed the batteries in the remote, tried the learn code, nada...
Watched the video and saw that there were batteries in the unit in the fireplace. Who knew?!!? I know it has two wires coming off of it, thought that was how the electricity got to that unit.
Problem solved... at least for now. Who knows, maybe I'll need the next 1:25...
New batteries in both and no “Learn” button. Wired correctly and goes on when putting the three position in On. Nothing when on remote.
If there is no learn button, it will be difficult for them to pair up again. Usually, after the steps you've done, it might be time to change out the remote kit.
mine doesn`t work!! what is wrong??
Dude, where are you?
Thank you very much!
Pilot lights comes on but nothing after
I have a 1001-A Receiver. When I slid the switch to on, the fireplace worked. When I turned it back to remote, the fire went out. So I changed the batteries on the receiver, there was very little corrosion if any, and put it to remote. When I used the remote to turn it on , it didn't work. I did all he said and I got no beeps at all. So I pushed the learn button in again it went in a little more then all the other times I tried. I got no beeps, but when I clicked on the remote, it worked. Even though the receiver gave me no beeps, it is fine and worked as before. Thank you for the video. I thought I would have to buy a new receiver. Beeps or no beeps, it works.
Thank you!!!
Thank you!
how tf do you set the timer
The directions can vary depending on your model. Please reach out to us at 877.374.2070
Mine does not have learn button
Older remotes do not have a learn button which can limit the troubleshooting you're able to do. Try replacing batteries and make sure you can still control the fireplace manually. If more than 5 years old it's outside of the warranty period and may need replaced. We're happy to help find a compatible replacement.
My in-laws work great kinda. And by kinda I mean it turns off when you turn it to on and on when you set it to off. Can’t figure it out and I’m looking like a morn
Matthew, please give us a call (888) 977-6849 and one of our product specialist would be happy to help you out with this issue.
my remote only works if it almost touching the receiver
Not all 1400 series have a "learn" button.
That is correct - the older Skytech 1400 models do not have a learn function. If that is the case - you would not be able to purchase or sync a NEW remote with the existing receiver box. You would need to contact us directly to get a new model receiver that does contain the learn function.
I love u
So our install guy never told us there were batteries in the receiver box. 🤦♀️ Problem solved!
Mine ended up being battery
No beeps… buy new box?
We suggest still going through the troubleshooting steps as sometimes the speaker just doesn't work. But if still no luck then it likely needs replaced.
why are my batteries wearing out every two weeks? and im not even using it
It could be that your remote is set to Thermo Mode if it has thermostatic functionality in which its constantly sending/receiving a signal draining batteries. If your remote/receiver is over 5 years old it might be time for a replacement as well as this type of issue usually is remedied by replacing it. If not, I would suggest consulting the business you purchased it from or Skytech has a 5 year manufacturer warranty. Hope this helps!
@@Firepitsdirect thanks
I would not recommend SkyTech.
Every season the remote will not pair to the receiver. Yes, I’m doing it correctly- even sent ST a vid and Customer Non-Service rep said I was doing it correctly. I mail it in, get them returned paired up. It’s bizarre. Every season. ST cannot tell me what’s wrong w/ the units that I cannot pair them myself but they come back paired up. “Interference possibly,” rep said. I try to pair them in the fireplace, outside the fireplace, in the kitchen, outdoors. “Interference” my A$$ - SkyLowTech doesn’t know what’s going on (or won’t tell me.) All they say tell me is “I should buy a new one.”
Goddbdamn thing won’t stop beeping!!
Sad after performing the steps needed the tech support suggested that the battery fluid may have migrated upwards tothe PC board, WHAT. Nuff said, poor support, overpriced replacements, poor product diagnostics and I would not recommend this product.
This crap didn't help me. I wanna throw the remote through the wall
It would appear you are suffering with anger issues, take a DEEP breath and chill out
My sky tech 3301 burns through batters quickly - sometimes just a couple of weeks. What can i do to improve the life of the batteries
I've tried all of these tips. Remote switch is in the Off position. Fresh batteries in both units, and I can hear the tinkle sound when I aim the remote at the black box and hit on. What else can I try? Thanks in advance.