Should we name and shame this company for costing us a fortune?
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- Опубликовано: 30 сен 2024
- In todays video we tell you the story about our Mira Centronic that is being fixed, you won’t believe the ordeal we’ve had. Also, we get fantastic results from the vapor blaster with the Rover V8 engine
If the original repair was £2000 & a new one £4000, i know what i would have done!
^^^^ this ^^^^
😅, this is Barum engine, the clapped out machine heaven😅
Me too
yea they dont like spending money only making it. id of said jog on
Buy new then get the old one fixed 6weeks at 400 a day is 12,000 lost plus a lot of hanging around waiting down time is more costly than any repair
Lee, just buy the new one as it is vital to your shop. If the old one gets repaired it is a bonus and you will have a spare in the future. You cannot wait any longer
Exactly!
This is 110% what to do your losing £400 a day ...
In 10 days that £4000
This is the way.
They screwed up and refunded your money, and the owner promised to try again. That is honorable.
Please do not use your RUclips channel as a weapon. That is dishonorable
Looks like a few machines in there could do with updating
@@boosthit811 I have no idea. I was just responding to the shame strategy;. I think it is wrong, but really I'm just a semi-retired editor in Japan, so I have no skill for running a business in England. But my gut instinct is to not use YouTude clout to threaten other businesses. I will not continue to watch this channel if he does this
Do not do what Trump does please. Do not be a bully
I wish I could buy a tool for 4k which makes me 4-500 quid a day.
I'd stop moaning, and buy a new one👍
Dont use us as leverage for your business, if what you have said on here was the way you spoke to him on the phone, you sir are no better than the customers you moan about
Naming and shaming is dangerous ground. Your solicitor will tell you that. If you prepared to loose in Court, when the company sue you , then go a head. Sometimes you just have to walk away. Only have one machine to recut seats that you depend, then your asking for trouble. I'm a sparky by trade . I'm not reliant on one peice of testing equipment to carry out my work. Simply I would up the creek without a paddle
2 mills 2 lathes 2 grinders 2 everything.
These tools are not a screwdriver.
Could double the workshop size, double the staff.
Then you will need a top technician.
Have you ever left a review for something? If it's your honest opinion, then good or bad that's a fair review and it will serve to tell others about your experience with the product/service, and maybe a little something about the company that provided it. Maybe the company will sue you over that review, but that tells others something else about the company as well. It's usually a defence against defamation if you state an honest, factual opinion, although that can vary by jurisdiction.
I am not a lawyer, and this should not be considered to be legal advice
@@rodh1404 I agree, why should this company be above scrutiny. It’s about accountability to me.
Before I make a comment, just want to say, time served engineer here. Spent many many hours using a vapour blaster, all ours had a tap on the back so you could do samples. Now as we were Rolls Royce aerospace we sampling intervals which had to be recorded. We found the best percentage of media to water was 18-20 media to the water. That gave the best results. You could have a tap fitted and just get a plastic measuring tube which we used. The media settles out and we looked for 18-20% .
My major gripe, I see you machining with no safety glasses. I nearly lost my sight in one eye due to not wearing them and a friend did lose an eye. Please use safety glasses when machining. If one of your guys loses an eye, your probably bankrupt.
When you say time served Engineer, do you mean time served tradesman?
Not sure of terminology here.
I'm a time served (apprenticed) Mech tradesman but also want back to college/Uni to get my Degree in Mech Engineering.
Find the way Engineer is thrown around to be confusing and can also diminish what professional Engineers are and do.
I did a 3 year apprenticeship with Lucas Aerospace, I did my HNC on day release. Worked on the shop floor as a tradesman for 10 years, then moved to inspection for 3 years. Then became a Quality Engineer, moved to Rolls Royce aerospace. Worked there for 25 years working up to senior engineer and then moving to purchasing going all over the world fixing production processes for suppliers.
@@andrewbaron8713 a very similar career path to my own in the Electricity supply industry. 4 year apprenticeship followed by 14 years on the tools and yes, day release to gain the required qualifications to step over to the Engineering side of our business, the following 22 years I was fortunate enough to work in many roles and closing my career in Engineering procurement.
I get very wary of the term Engineer being bandied around. No disrespect to any tradesmen out there, I've done that role but the jump from tradesman to Engineer is simply massive in terms of education/qualifications (which can be overrated but required), responsibility and so much more. The learning never stops 👍👍
Yep very much so, the training was almost constant. I did 3 years doing the institute of quality engineers course. Learning statistics, learning about the American gurus who went to Japan who taught them total quality management, which later became the Black belt course. Later loads of courses on SPC, measurement system analysis, PFMEA’s and more and more. Then RR quality system PPAP, which brought all sections together in one pack. Retired due to covid. Watch this channel as I have always been into engines. Just done minor rebuild on my MGTF K series.
@@andrewbaron8713 Crosby & Deming if I recall correctly. Yes, lost count of the amount of such TQM courses over the years, NEBOSH completed as a compressed two week residential course and then to complete, an on-site portion looking at risks and follow through to eliminating/ minimising the risks spotted. All intense but happy days.
Did a stint as reliability & condition monitoring engineer, part of which involved analysis of run ups, downs and steady state running of 8 x cross compound steam turbo-alternators and associated plant. All good fun for sure.
Now retired though.
If they couldn't fix it they needed to let you know and return it before damaging it. It's not a hard concept. Wait...apparently it is.
Seat cutter - it's already cost you more than the new head from Mira by the sounds of it, and you can't be sure the old one is coming back fixed, or if/when it might fail again. Bite the bullet on the new one, and if it gets fixed, keep the old one for roughing/spare for when the new unit goes away for service.
Don't get into a 'naming and shaming' mudslinging. The repair company owes you reparation, as to how they provide that is down to further discussion. It might require your solicitor being involved.
I think after 30 years service you can afford to spring for a new one
Ive always loved the content, but threatening another company with consequences because you have a YT following?
That is the most Karen move you could have pulled and completely out of character from what I have watched previously. Regardless of how terribly they run their business.
Dont let your standards slide to this shit way of doing business.
I dont often criticise you, BUT 4.5k for a new head is a drop in the ocean compared to the cash that you're spunking on that BMW on the lift (and that heap wont earn you a penny!)
Sounds like waiting 6 weeks for you to do engine work without being contacted! Which then comes back wrong. What goes around comes around.
Given that they wanted over 2.5k to fix, I would have just bitten the bullet and bought a new one. At the end of the day, your business relies on that tooling so it's short sighted to not just replace it.
You might be best to bite the bullet and get a new one but still try to repair the old one aa a backup so you're not left in the same situation in future?
£4.5k for a new head on a critical machine which is generating you £400 per day, while not a welcome expense, doesn't seem excessive. You'll cover that in a couple of weeks.
I would keep it between you and them.
They took the job on WITHOUT a manual, COME ON!! Work out your ACTUAL loss explain your actual loss to the owner advising that having paid for a one week priory turn round, even if they manage to repair according to what you say your still well out of pocket so they do a free of charge repair and meet the difference of your loss. Good luck.
Let's do easy math, if on average that cutter made you $250/day, than 5 weeks offline has cost you $6250. As much as a new one would have dented the budget, it's still roughly $2000 less than not having one at all.The company has done you dirty, but I certainly wouldn't hold my breathe that they can make it work, and I would certainly argue that they owe you a new one.
Can’t be getting the top tech on it, they haven’t called me 😂.
Lee, as a business owner, all of my critical equipment has a back up. It might not be as good as the one that I am using, or it might actually be an identical unit. Some are just the old machine archived, just in case. After 30 years of use, you owe that piece of equipment money, not the other way around. Old stuff, whilst we love it, suffers from reliability issues. You could have bought a new unit for what this one has cost financially, and the damage to your business reputation locally, could vastly exceed your monetary losses. We are only as good as our last job. Not only is your customer being inconvenienced, so is their customer, and I bet that the blame is being laid squarely on you. May I suggest to you that you start to invest in some replacement equipment in order to prevent issues like this from reoccurring. Regards Greg
It’s just typical of the western world today, I am in Australia and we have the same service problems
The poor old boss cares! Of course it’s his business so many of his employees just don’t
If the receptionist cared about the customer and or the company she would have rang back
If the technician cared he would’ve given you a call back to try to get a better understanding of what the problem is
He would have at least put it back together properly !!!
As for all the naysayers these people need to be held responsible for the promised!!
Given that it was £2k for a repair to a 30year old bit of kit and £4.5 for a new one I just can't see the logic of getting it repaired. Given it was costing you £400 a day in lost revenue surely as a business you should have coughed up for a new one. You could have still use the old one until the new one arrives then keep the old one as a back up...going arse about backwards has cost the business a lot of lost revenue and customers waiting longer for their engines...it's a no brainer...
Can't believe they would have charged you two grand for a five pound switch??
In theory at £400 pound a day 10 days cutting seats would be £4000.
Bit of a no brainer...😅
The thing is Lee, how many other business's have sent their kit to this repair shop and had it returned totally buggered. Can't wait to see if you name and shame.
IF they fix it properly the 2nd time, then maybe it's not right to name and shame them. Give them a chance to fix their mistake and all that. But it's still a terrible customer experience and maybe it is a good idea to name and shame the company to warn others anyway.
What about the people with your money for the body kit any updates from them
Given that this machine is so vital to cutting valve seats, you should buy a brand new one and a selection of essential spare parts. Put it down as Capital Expenditure & right the value off over the course of the next 5years.
As for the repair company, not worth naming & shaming. I think that you have said all that you need to in this video. Taking it too the next level of naming is not where you need to be, you're better than that.
Again, another little life lesson and one on the chin.
30 year old head that is critical to your business
30 year old head that to repair is half the cost of new one
Company couldnt fix your half broken unit and gave you a full refund
Just own up to this one that you made the wrong choice ,
buy the new unit and get back to work like you should have done 6 weeks back
There is so much irony here that your company would be in similiar situations stripping a gearbox that was working for example and when pulled down it falls apart and is non repairable
I cannot believe the incompetence of that company. If the job became over their head, they should have admitted it and sent the unit back in no worse condition. I'd proceed toward a new device and move forward. It obviously is vital to your business, so get going on it.
Get a new one Lee, send the old one back to them to at least get it back to where it was if not fix it completely! Maybe the Swiss manufacturer could restore it? Naming and shaming may not be your best option, give them another go but you need one now so buy a replacement!
TBH working on 30 year old electronics I am not surprised it can't be fixed. Electronic componennts age and as they do so their value and tolerance wanders until you have a circuit full of components with totally different values to the ones they were originally manufactured with. Yes you have had bad service, because they should never have taken on such a job as sensetive electronics that has been 30 years in a machine shop environment!
I don't understand why you didn't just buy a new one? It would have paid for it's self and be in profit by now. You seem to be prepared to spend a lot more on a race car which will show very little return to the business?
Get that tool fixed by someone who really knows how. Meanwhile buy a brand new tool so then you always have a spare.
Send that so called firm the invoice since they broke it they bought it. And it should be covered by them since they are liable for any damage etc.
Hate to say it but naming and shaming will lead you to all sorts of issues . New one £4k just take it on the chin after all the things 30 years old i think youve had your monies worth to be honest
Simply bite the bullet upgrade to a serdi put your butt to work and it's yours before the coronation
You don't have to show us every thing that's been blasted 😂😂😂
Overnight a new unit, and send the old one in for rebuild.
Don't deal with clowns.
500 quid a day, times 8 days... I know what I'd be doing
Yes , name and shame, however, don’t threaten the company you chose to send it to with the “ I’ve got 40,000 subscribers “ . They screwed up, it happens, just buy a new one and crack on . If they then can fix the old one, great you’ll get it at a cheaper price. I feel for you with the hassle and loss of work and therefore money but don’t see the point of threats. I’m sure others will disagree
Nice dilemma. Name and shame... and you might find in future suppliers might think twice about working with you over challenging supply issues. Good luck working that one out.
It'd certainly make those that big themselves up then fail to deliver on contracted works think twice. It can weed out the chancers.
If the valve seat cutter is 30 years old , it's more than paid for itself. If you were prepared to pay £2.5k to repair it surely it makes sense to get a new one. The work you have stacked up for it probably makes up the rest of the cost, and if the new one lasts 30 years.......If it was me I'd bite the bullet get a new one for the sake of the business.
Buy the new one today rush shipping you NEED it the old one can be a spare
Do NOT "name and shame" SUE for damage and lost time
I think it's time to invest in a new valve seat cutting machine, trying to get 30 year old machines fixed can't be easy, not defending the company one bit, they've done a terrible job!
You have to get your valve seat cutting machine to an Industrial Electronics Repair company where any good Electronics Technologist worth his salt can diagnose and repair this machine. I was in this business for over 50 years and used to repair all kinds of industrial machines often with no service information available. The last few Swiss made machines that I repaired I had to make the mechanical components as the companies that originally made the machines were all out of business. Sadly I am afraid there are not too many people left with the combined mechanical/electronic skills still working. I am 75 years old and still helping out with problems like you are having, I am located in Canada but served my apprenticeship in the UK and I love your channel and I used to build a lot of Cosworth and Lotus twin cam engines in the early 70’s.
Regarding the MIRA…difference between new one and repair about 2k..personally I would have bit the bullet and got a new one,keeping the old one as spare..
Can understand being annoyed about time taken and it now not working…but at least you got a full refund…not every company would have done that…without a fight
Order the new head ASAP. Use the old one for a spare when/if it gets properly repaired.
Used to be us customers had very little to no "Leverage" when it comes to the vendors we use. Kudos to you for holding the Internet over their heads 😊
Guys- bite the bullet and invest in a new one. As you said, the m/c is 30 years old. You can’t afford to do without it. Just make the decision!!
You need a Visiport Spin Window for the wet blaster. You will always have a perfect view of what you are working on. We use them on our machine tools at work to give the best visibility of a part being machined and flooded with coolant. Happy Days!
Buy a serdi head center. ,£20k.
Remember the saying that for want of a nail a Kingdom was lost? Putting all your eggs in one basket of your valve seat cutting tool, you have been lucky until recently. Bite the bullet, fork out the £4½K for a new one and then if your original tool is repaired you have a spare. The repairing firm saying that their best technician will fix it is a shot in the breeze as I am sure that the technician who supposedly fixed it would have asked his fellow worker (if he exists) how it should be done. Sent back worse than when it arrived says it all. I wonder what a bookmaker would give odds on a second repair being successfull.
I would give them a couple of workdays to give you a report and if they can't then insist upon help with purchasing a new unit and they can keep the original one. But you need to be sure of the arrival time of the new unit. You don't need to publicly name them because it simply consumes your time in a battle that gives Barum Engines no actual gain, bearing in mind that your customers will not be doing business with any outfit that sells high tech machinery unless they intend going into the engine business in competition with you.
It's like with the fake warranty claims, you don't need the emotional time wasting of revenge.
4.5k for a new one, I hope you ordered one yesterday.
I'm confident you're above any name shaming. Love the channel, keep your integrity in tact and move on.
What you on about. Nothing to do with integrity. You would have been angry as well if it was you in his shoes. Tells you they can fix it in 3 weeks cause they have done a couple and KNOW WHAT ISNWRONG WITH THEM so you pay extra to get done sooner than 3 weeks. And then 5 and half weeks later tell you they cant fix it. Really but hey integrity is more important right then able to run a business.
@Metal Illness Lee is a good guy, even though he has 40 000 sub's how many of those would actually use the same repair company? and some of those sub's would take it upon themselves to bombard that company with negativity which benefits no one.
Better to continue to negotiate and if all else fails use the small claims court to regain losses as he has found out can work by being on the receiving end of in the past.
Can you put a bench "head holder" in water cabinet to make cleaning angles better?
Give them a week to fix it if not name and shame. Companies like that should not be able to get away with such shoddy service.
I wouldn't name and shame to be honest.
Yeah, you've had a bad experience and you're allowed to vent.
However, you've went about it the right way by talking to the owner. Give them this last chance to rectify the issue. You'll probably get the work done FoC. He's a business man so he'll know the crack.
Learn another lesson and don't use them again, at the end of the day, his company will have learned through this experience.
Get the new one! That machine is too critical to risk it being down for who knows how long. It's a machine with electronics so WILL almost certainly have some issues in future so if the old one can be fixed it would almost certainly be needed again at some point anyway, hell, having two operational at the same time would probably be handy sometimes too.
Name and Shame 💯
We must hear what happened with the machine that came back worse than it went out. I'll be amazed if they suddenly become capable of fixing it!
Invest in a new cutter machine sod it.
Yes, you have had s_itty service from that company. I would give them 2 weeks to rectify the situation by either repairing the busted cutter or refunding you your money. Only then I would I consider whether or not I would want to shame them. But before you do, there are 2 questions you need to ask yourself: "Will naming and shaming get you your money back or improved service?" "What are the possible legal consequences to me if I name and shame?". You might want to talk with your solicitor before letting fly with both barrels.
Get his money back ?
As they've given you your money back and the fact that it was costing you a couple of thousand to have it repaired I would order a new one for the four thousand you've been quoted and get on with the backlog of work that's built up. If you do get the other one back fully restored and working properly you can negotiate a hugely discounted price for the inconvenience and have a spare so work wouldn't be held up in the future. Expensive exercise but a lot of happier customers.
I understand the problems you face with service. But, you need to be careful about naming the "company" as that might result in a libel suit. A quick mental calculation tells me you have already lost about $4,000 in shop revenue. Hope you get it sorted out.
Love the way the vapor blasting cleans. Amazing........
Don't have a dig at the receptionist in all fairness she wouldn't have a clue yes i would be peeved remember the old saying if something is sounds too too .
The machine for cutting valve seats is very important. Have you not tried to source a backup machine for precisely the problem with the other machine? If it was my decision that is what needs doing.
Let them have a chance of rectifying the situation first.
As they've buggered up your tool, maybe they'll pay a percentage of the cost for the new one.
Then, after all that, I'd either give them praise for holding their hands up & saying, yeah, we balls up. Or then if you get nowhere. name & shame them.
I agree Tony, however, i think buying another tool at 4.5k is a must, if this machine overall is in a healthy state and can earn 2k a week on its own,
@@stevem7868-y4l hence the money they've lost, the other company should recompense them in some sort of way.
£ 4500 Obviously you should have purchased the new one if you were loosing £450 A Day!!!! 😢 And 30 years service it is Knackered ,Very Bad Business Decision for Something that you use every Day , You are moaning at the wrong Person, Your company should have worked this out Before you even paid the £2+k for the Repairs, Absolutely Stupid Rant from you Lee As the Company Owner 😢, And Obviously have Wasted Your customers Workshop Space and Getting the money in for the Garages ,And What About all the People Expecting the Cars Back, I would be Sending you the Hire car bill After Watching this Video 😡 The Best one is How much money you have Lost for Barm Engines, And the Reputation of Returning of the parts on Time to the Customer ,I'm lost for Words on this one Lee 🙈
That company is TOTALLY INCOMPETENT!! They have done them before and know what's wrong with it... He going to put his top technician on it. Can you send the manual again! LOL. Get a new machine you would have paid it off by now. Now you are backed up and have pissed off customers. They now think you are incompetent.
That’s a bit shocking about the heads, but that is good news they’re trying to fix it again. Sounds like they were over confident about fixing it and jumped to conclusions. They should have been able to let you know there was an issue sorting it much quicker. Hope it gets sorted and hope that company sorts themselves out: it’s not good practice in any business to set expectations then fail to deliver on them.
Caught by the third party repairer syndrome for your MIRA Lee! Boss Bloke sets up a company, "Lets repair xyz". People send in stuff for repair, poor bloody tech who has do do the job on the bench tells Boss Bloke, " I don't have a manual or circuit diagram" Boss Bloke says "Give it a go anyway". (Guessology) And then you end up where you are! I've been that poor tech, and Boss Bloke, and I can tell they won't succeed doing electronic repairs without the original manufacturers tech info, and access to the correct components.
TLDR: IMO you should have gotten a new one right after you saw the bill or after the week went buy and the shitty customer service from them you would have made your money back by now hell of they got it to you in 2 weeks then you could of have 2 heads going at 1 time for the last 4 weeks when your all backed up like you are.
Honestly I feel like you should have just gotten a new one after the old one wasn’t fixed within the week and then Figured something out between them and you. You said the seat cutter brings 400-500 a day sometimes so let’s average that at 200 a day x 5 days a week x 4.5 (number of extra weeks you waited) = 4,500. It would have paid for itself by time of this video hell if it brings in close to what you say it does daily then it would have paid for the other head to get fixed (if we pretend they sent it back to you fixed instead of broken after 6 weeks). To me it seems kind of moronic to not have a back up machine or at least know of a place that properly fixes them for a machine that is so important/profitable.
Yes they messed up huge but so did you imo...I mean there were so many red flags even before you gave them pictures of the manual. I mean they charged you 2200 (THATS HALF OF A NEW ONE) to fix the 30 year old ones problem... not upgrade it or anything just make that 1 feature work. After seeing that bill I would have went for a new one myself and they were hoping it was just the button because they would have made 2000 for swapping a switch in 10 min lmfao but when it was actually harder then swapping parts they shit the bed.
TLDR: IMO you should have gotten a new one right after you saw the bill or after the week went buy and the shitty customer service from them you would have made your money back by now hell of they got it to you in 2 weeks then you could of have 2 heads going at 1 time for the last 4 weeks when your all backed up like you are.
Honestly I feel like you should have just gotten a new one after the old one wasn’t fixed within the week and then Figured something out between them and you. You said the seat cutter brings 400-500 a day sometimes so let’s average that at 200 a day x 5 days a week x 4.5 (number of extra weeks you waited) = 4,500. It would have paid for itself by time of this video hell if it brings in close to what you say it does daily then it would have paid for the other head to get fixed (if we pretend they sent it back to you fixed instead of broken after 6 weeks). To me it seems kind of moronic to not have a back up machine or at least know of a place that properly fixes them for a machine that is so important/profitable.
Yes they messed up huge but so did you imo...I mean there were so many red flags even before you gave them pictures of the manual. I mean they charged you 2200 (THATS HALF OF A NEW ONE) to fix the 30 year old ones problem... not upgrade it or anything just make that 1 feature work. After seeing that bill I would have went for a new one myself and they were hoping it was just the button because they would have made 2000 for swapping a switch in 10 min lmfao but when it was actually harder then swapping parts they shit the bed.
TLDR: IMO you should have gotten a new one right after you saw the bill or after the week went buy and the shitty customer service from them you would have made your money back by now hell of they got it to you in 2 weeks then you could of have 2 heads going at 1 time for the last 4 weeks when your all backed up like you are.
Honestly I feel like you should have just gotten a new one after the old one wasn’t fixed within the week and then Figured something out between them and you. You said the seat cutter brings 400-500 a day sometimes so let’s average that at 200 a day x 5 days a week x 4.5 (number of extra weeks you waited) = 4,500. It would have paid for itself by time of this video hell if it brings in close to what you say it does daily then it would have paid for the other head to get fixed (if we pretend they sent it back to you fixed instead of broken after 6 weeks). To me it seems kind of moronic to not have a back up machine or at least know of a place that properly fixes them for a machine that is so important/profitable.
Yes they messed up huge but so did you imo...I mean there were so many red flags even before you gave them pictures of the manual. I mean they charged you 2200 (THATS HALF OF A NEW ONE) to fix the 30 year old ones problem... not upgrade it or anything just make that 1 feature work. After seeing that bill I would have went for a new one myself and they were hoping it was just the button because they would have made 2000 for swapping a switch in 10 min lmfao but when it was actually harder then swapping parts they shit the bed.
It's on you for letting it go that far. You shoulda asked for it back when they asked for the manual.
New updated 4500... repaired old one down for week 2k... yeah your math is bad. Shoulda brought newer updated version.
My fave game is still Knights of the Sky, WW1 - die you sausage chomper! Rat tat tat
🙃😳🐑🚜 ~ 🇩🇪
Go to the manufacturer ALLWAYS they got it covered, and get a spare! You should know " THIS Race Car Pair and a spare !" Your company can't function if you can't work .INVEST
I'm surprised you don't have a back up plan for valve seat machining, the small powered SERDI would be better than nothing or if you have a vertical milll, use that.
£4k5 for a new head? To be honest, I think I would buy one anyway, you can't afford the down time. If they couldn't do it in the agreed time, they shuld have returned it and your money in that first week. This was a fixed price repair, with fixed price repairs, sometims you get lucky and its just a switch and you are quids in ... sometimes you luck out and have to replace far, far more. Sending it back in worse condition than it left is unacceptable. I could forgive them if they returned it Week 1 with a "sorry, can't do it" note, but really, that shoudl have been day 1 or 2 of the process ... 5 1/2 weeks? Bang out of order when they accepted a priority payment. I think they shuold go halves on a new head AND you keep the old one to get properly sorted as a spare!
I don't think it was a threat, more like built up frustration of not getting what well. No 1: The extra money for express service and 2 it's arrived back and now totally useless! He is pissed wouldn't you be??
08:00 - You should have sent it to me, Lee. I can fix anything. I am a bespoked engineer. I can fix anything within a week. Including lasers. Lee is not happy. Has it got a spinning gyroscope?
I would not trust that company. They just give you one excuse after another. As the machine is 30 years old, it will cost more and more to repair with every passing month. You should research what new machines there are, and buy the best available . If, as you say, you make good money using it, plus the inconvenience when the old one goes wrong, I think that's the obvious choice. You would benefit from up to date technology, and sleep at nights. ( I'm retired now, but ran a small business building historic race cars, mainly engines. Lots of parts needed making.) I kept the business small, and had to turn down much more than I completed. Good workers hard to find !
Dont name and sham, a legal nightmare (from personal experience) I’d buy a new one shipped urgently. The one getting repaired will need parts for sure, how many weeks is that going take. If it does get fixed you will have a spare or can double your capacity and get on top of your backlog. You are at risk of being bad mouthed by your customers and loose future business (from personal experience) I hope this helps…………
Don't ever name and shame anyone. Nor should you have played the "influencer" card. I thought you were better than that Lee.
Tell the story by all means, but there's no need for a public lynching.
He's just trying to make a living like you and me. If his intentions were to rip you off, you wouldn't have got a refund.
IMO... You had the moral high ground till you threw out the *_"But im a big youtuber..."_* argument. This to me is like you using your channel as a weapon or just grandstanding.
Ive seen enough of these sort of arguments to know that it reads like a threat or a veiled threat and TBF there was honestly no need for it.
You spoke to the owner. You said he seemed like a nice guy and he was willing to have it back to have a look at it. Whether or not that was the desired result that you wanted, He was still trying to make amends to reach an amicable solution for both of you.
If you said you werent happy and his engineer had ruined the block and cost you hundreds of pounds in lost work and you would rather be done with it and have a new block from the manufacturer. I'm willing to believe that if you had asked him to stump up some cash to pay for the new block as compensation, he would have done it.
You have a right to be mad - Youre running a business, so is he and he has cost you thousands in lost revenue but throwing a live grenade at him when he's trying to reach a solution for both of you is counter productive and will affect how he will respond to you currently or in future should you ever require the need of his services.
Had he of been combative, didnt want to listen to you, didnt want to talk to you. Didnt want anything to do with you, arguing with you over the phone, emails etc etc constantly butting heads and avoiding having to pay out to compensate you then by all means, name and shame the business.
But the _"Im a big youtuber, I have thousands of views and subscribers"_ argument is very petty and doesnt at all reflect well on a business/business owner that claims to be *professional.*
Not having a personal dig at you. But I have worked frontline customer service jobs dealing with people from all levels and walks of life and the best way to deal with a problem that a customer (or problematic customer) may bring up to you is as calmly as possible....Even if the person on the other end is a bit of pr**k. You dont let yourself sink to their level.
You keep your dealings professional and it will reflect well on you and your business and you earn their respect even if they dont like the end result.... None of this _"but i have a youtube channel with thousands of subscribers and views"_ rubbish
Do Not Name & Shame.
you knew full well that the likelihood of fixing a 30-year-old machine was scant at best.
Dilly dallying with the receptionist and tech when the equipment was so vital to your business is also on you.
I love your channel, your demeanor and the way you do business, you have my subscription because of it.
Stick to your principles, it is why we come to your channel as much as the engineering. Chock this up to another life lesson.
Others will disagree with me but when looking in the mirror we only face ourselves.
Hope the new machine comes onboard soon. Maybe ask for a discount for promoting on the channel.
Have you listened to the story? It's got zero to do with the machine being 30 years old!
They said they would fix it! And charged him $400 to do quickly!
@jizwinkle9822 and could not do it. And gave full refund. Just trying to fix old crap
@@thehutx I don’t understand your line of thinking. It went in with one issue, the broken centering function and it was returned with three issues. At least with the original issue, it could have worked in a pinch. It has been rendered useless because the tech either didn’t bother to reassemble it correctly or he broke it. To make matters worse, they sent it back without any mention that it was now completely and well knackered. It’s not how I used to work when I was a technician.
Furthermore, it’s 30 years old; there’s a much better chance that it can be serviced than the new crap that’s coming out today.
We’re all techies and know the risks of dealing with electronic problems. CNC is very special and most who designed and repaired it are now dead. Throwing money at something used daily for that long is bad business. I’m looking at a lot of the older gear in that shop and would have been dubious about it forty years ago.
@@andrewwasson6153 I had two centrifugal compressors fail very early in life, each cost >100k. The sole service man in Europe had retired and the Japanese manufacturers couldn’t persuade him to do our service. Despite all ensuing rows the compressors had to be scrapped. The same problem exists with all industrial electronics today. The team designing evaporates in less than ten years and it’s pure luck if anything can be supported. Modern stuff is not bad, it’s the system that supports it.
You say it can make you 200-400 a day! An it’s 30 years old!
Get the new one and it will pay for its self in less than a month. 2
2k to fix or 4k for new! I know what I’d of done.
Personally don’t name and shame! Just move on.
Big red flag when a repair shop claiming to be able to, and claiming having had experience repairing the same model machines asks YOU if you have a manual for it.
They're not being honest. A more honest shop would have stated their concerns, reservations, and caveats when they came to look at the machine before EVER taking it.
The owner states that he has a better more competent tech that will look at it? Is he kidding?
Why didn't his best guy look at it already when they hit the first snag? Maybe their best guy already had hands on the machine.
I tend to agree with those in the comments that suggest when the machine is 2000 to fix and 4000 to buy new that's a fairly easy choice to make. Especially right now. This repair shop my be jerking you around for months to come and you'll still be standing there in the same boat.. Only worse because now you're going to be risking losing customers as well as money.
Can you not go round and have a dust up with the CEO? Seems like a better way to deal with people who provide you with a negative experience 🥳🥳
That cylinder head in that pressure cleaner cabinet that Paul is cleaning, Lee, is not a puppy, it is a kitten. By Christ, have they got sharp little claws! Meaow. 🙃😁 Power to the cleaners! \/
That repair company is totally full of BS. they say they knew what was wrong with it, they have had the same problem before, that's crap. They have to ask you for a service manual or instructions. You are kidding. That is what they are being paid for. They should have sought out any instructions / manuals / technical literature from the manufacturer not asked the customer. Bloody poor show. Name and shame.
Far better to spend on orange toys than valuable equipment for the business 😮😮😮 You really do need to decide where your priorities lie... you are unbelievable! My throughts exactly.
Not a big fan of name and shaming especially as they have given you a refund. Yes its cost you time and money but it doesn't sound like they are out to rip people off. If they had kept your part and your money i would agree. Just sounds like they couldnt fix something that was 30 years old and communication was terrible. Also saying you got 40,000 sub to the owner does make you sound like a "influencer" which is never a good look.
The repair route isn't even worth thinking about. Buy the latest new head & move on.
Considering the revenue earned from that bit of kit, it's a no brainer.
Slightly increase your charge per seat, and the money spent will soon be returned.
Just an opinion, 50+ years in this trade, buy cheap, buy twice, is always the case.
in business its imnportant to set out critical failure points.. and then set forth reasonable verified action plans of recovery should one of those failures occur.. in an engine shop having a parts cleaner die could be an inconveneince but there are many ways to recover from cleaning parts.. having your boring bar break down could be colossal.. as could be having your re-surfacing machine go down.. and up there is your head working equipment.. valve grinding rig go down.. here in the states anyway machine shops make a ton of $$ working heads and doing valve jobs.. to me id look at this situation as a learning experience and a verified plan set as to what to do if any one of your critical machines fails.. motors, bearings, heads, cutters, blades, etc.. many of your machines you can probably make your own parts to fix. bit anything specialized that you have esp if its older.. have a plan to fix it.. or rent another machine if you cant fix it.. have a rainy day fund of liquidity so if say that mini CNC goes down again you can just order a new head for it and be back up.. also when a company charges me an expedite fee.. now I have carte-Blanche to ring them up every single day looking for answers.. when you $$ for fast service then you should get just that.. but its still your responsibility in the end to keep on them .. otherwise they will just get lazy on you if they cant fix it... let it also be a yellow flag that only one company in your whole country advertised fixing these things.. if the price of a repair on a 30 year old device came to half the cost of a new one.. id have bought a new one and kept the old one as a standby spare (you could still use it) .
I'll bet my last paycheck they're now watching your vids 😂. Ho him what's to come.
At least they refunded the money..........but exept that, what a disaster. The Mira Centronic is a delicate item.
Normally have a lot of respect for how you do business, but naming and shaming is not the way. Think about the hassle you get from that exact issue.
I also have a bit of an issue with companies that 'jump' after someone says 'i've got x subscribers'. It's the social media equivalent of 'Don't you know who I am', which always grates with me. The same service should be provided to all customers in a business like that, no matter who they are. They are all paying the same money for labour time so it seems pretty unfair to discriminate based on status.
Having two valve machines would allow one to be repaired, thus reducing downtime. Naming the company would not help and probably end up an ugly mess. The best approach would be to replace the cutting head with a new one and ask the manufacturer if they have a certified repair or if they repair them themselves. Paying 50% of new for a repair is a false economy.
This is a no-brainer once you take your ego out of the equation. You're still a relatively young man, the old unit gave decades of satisfaction: order the new unit. 50% of replacement cost for repair? Bin it.