How Should A Dental Receptionist Answer the Phone?

While email, text, and chat help you stay connected with patients and make communication more streamlined, many patients will still need to be able to reach your practice by phone. As the Dental Receptionist, it's up to you to greet them courteously and assist them properly - here are our tips for answering and engaging with patients on phone calls!

[@carolb8812]

I totally agree, smiling it's important even when the patient can't see you 😁

[@PrincessDentalStaffing]

There's definitely a lot of benefits that can come from just a small act.

[@kaefreemanduchess719]

Perfect Customer Service information excellent 👍

[@PrincessDentalStaffing]

Glad you enjoyed the video!

[@tamarasnipes4910]

I'm sure busier offices that can be hard!

[@PrincessDentalStaffing]

Yep - standard procedure can fall by the wayside, but it's to the office's detriment to skimp on customer service!

[@kelceynicole]

It’s verrryyy hard (harder than I expected if I’m being honest). Imagine trying to verify insurance too!😫😓
I just made my 90 days today at the dental office I’m working at, but I still feel extremely overwhelmed :(