Handling a very difficult customer...
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- Опубликовано: 21 окт 2024
- Automotive sales training, car sales training, selling cars, automotive sales people, automotive selling tips, Steve Richards, Used Car Sales, new car sales, sales training, objection handling, closing skills, helping customers buy cars, best value guarantee, 72 hour exchange program, advanced car sales skills, how to sell a car, how to buy a car, car selling secrets, car buying secrets, advanced automotive sales training
If a salesman gets aggressive, give em the finger and laugh. There's no room for this crap. The reality is, I watch this for entertainment and to know what to avoid...I get the feeling most of us here feel the same. Like if so 😂 if you wait this won't be here tommorrow
“We don’t determine trade values, the market does”
Wow Steve, never knew you were a comedian.
That shows every thing I think about a car salesman. "You said in the first 15 minutes you had no decision maker..." wow that salesman better hold him to that or he won't be your friend anymore. I love the eye rolling around the room. What a guy!
@captfantasy - thanks for watching and leaving an ignorant comment.
@@SteveRichardsredzonestudents Ha ha ha, gee a car salesman tried to insult me. I wonder if that will hurt?
What is that supposed to mean? ? Someone has to sell the metal same way as the food and fuel. It’s the same as any other profession not only selling the second most expensive purchase a person usually makes in their life.
Steve is a hack he will be driving the bus to HELL
@@kingkale24 except they’re deceptive. A good day’s screwing people over. They know they’re misleading or straight up lying
If I were that customer across from Steve, I would say " I've got to go, my house is on fire".
Two hours?? He actually wanted for two hours and you're just now offering hom payment options? That guy should have walked out an hour and a half ago.
It is the dealership's responsibility to ensure that they get the best deal possible. It is the customer's responsibility to ensure that he or she gets the best deal possible. There's nothing wrong in batting for one team over the other, but no one is forcing anyone else into a deal.
This is true and once you learn the game its actually fun. Problem is most ppl don't like pressure or have a hard time saying no.
The last couple car buys I have made were no trade and credit union financed. Made the experience go so much better.
Thank you! I’ve used this to teach my teenagers what to watch for to trigger IMMEDIATELY getting up and walking out. You’re a T-Rex. The internet has and will, in an accelerating manner, put an end to this nonsense you “reach.” Thanks to Tesla and the like, the next generation, and all to follow, will make care purchase without talking to a single sales person. Game. Set. Match.
@Jason Kunert - Thanks for watching and commenting. I've been hearing the same erroneous comments for 8 years. Yet the demand for my services are HIGHER than EVER. Go figure.
Lol I'd walk out easily if I started getting this from my salesmen. Just be honest. Like why does buying a car have to include all these games and tactics... make profit on the interest and total price and call it a day
@Steve Richards they're desperate. It's sad.
The last thing a buyer needs is for the large corporations to be the ones setting prices. The dealers compete with each other so cars cost less than what is on the sticker. Your "next generation" approach would be just like buying Apple products. Everything would cost 40% more for basically the same thing.
@SteveRichardsredzonestudents you sound like our stupid president
AW don't cut the video off!! I wanted to hear the ending! this is what i go through daily!
Is the is real? I’d think most people would just walk out as soon as I said I wanted to think about it and be kept talking like I didn’t say iy
How do you define the "difficult" mark?
Someone who is smart enough to understand financing?
Someone who cannot be sold the oils?
Someone who knows what they want and will not allow "steering" by the sales entity?
Someone who is @ the store to buy a vehicle and is not interested in nonsense?
Someone who will not allow their trade to be devalued?
Someone who understands what an extended warranty truly is?
Someone who has way more knowledge about automobiles than the sales entity?
Someone who will take time to make a decision and will not put up with pencil presentation or folded paper intimidation techniques?
Someone who can outtalk and outthink the sales entity?
Difficult or not, the sales entity must do it's job and SELL the vehicle, otherwise it has no business working @ the store
Looked at a truck 2 years ago..They wanted 57k for it. I bought a piece of land instead. Yeah, not as sexy, but at least I have something in 7 years.
Although I DO like this guy, it's beyond mind blowing to me that he is STILL working and "teaching" these antiquated principles at this point. For the LOVE OF GOD, retire and enjoy the time you have left. I haven't fallen for this crap in over thirty years buying a car. Steve, seriously, it's OKAY to retire ...............
He likes to dangle the pencil as pull it back at the last second "Gotta be quicker than that!" ✏️ 🎣
Its a mistake to discuss payments with the car salesman. Car payments are simply a function of the amount financed, interest rate and loan term. Focus on the out the door price. The car salesman has no need to know my credit or what I can afford or any of that nonsense. If you want dealer financing talk to the finance guy in the privacy of his office, but don't go in there until you have a firm out the door price.
sure handled the heck out of him didn't ya
@Brett Blose - thank you for watching and commenting.
@@SteveRichardsredzonestudents @Brett Blose was using sarcasm, intended to poke a bit of fun @ your method. AND YOU THANKED HIM!!!!
The craziest funniest channel on RUclips!, we have you on our lunchroom TV @ work, I should send you a video of your channel being watched @ a major auto house!! Up to four guys commenting from our end these days!! Great work!
If you already have a 50000 dollar truck with negative equity. You don’t need a new one.
agreed but that's not the salesperson's job to decide
Never say u love or even like it during the test drive. And how did u come up 0, 4K or 5K down? Seems random.
Sleazy car dealers
if I seen a salesman like this I would run like hell. Pushy as hell. SLIME !!
@I Can I Will 2022 - sorry to offend you, snowflake.
His kind will be gone real soon
@@SteveRichardsredzonestudents you are the lowest form of scum. Dealers will be out of business in abut 5 years, Hopefully sooner!
@@SteveRichardsredzonestudents Snowflake? Are we back to grammar school insults?
Where in PA is this?
Steve you would stand no chance against me. You would walk in less than 5 minutes
what happens if you say yes...I get locked into a massively depreciating assets and will be drowning 5miles below the waterline, likely underwater from my previous car that I'm trading and rolling in that debt...but hey I like the truck....numbers aint gunna change LMFAO
@Bimal Patel - Yet most say yes...
@@SteveRichardsredzonestudents sick world we live in
@SteveRichardsredzonestudents
Your as shady as a oak in August
$1000.00 payment!! Better come with a garage! No way!
It's a true number for a $50K loan at 5 years.
then stop looking at vehicles you can't afford. stuff costs money.
@@zjones9876 I am not looking for a vehicle other than a C7 vette which I wouldn't finance to begin with. If you don't have money for a down payment on a truck of that price then you shouldn't be looking anyways! lol
The fact that you are finding out the customer's budget goal @ 1st pencil proves the game has passed you by. The days of peeling them off the ceiling with BS like yours is gone.
Lol 51k trade in value?? Must be a lambo lolol then another 48k to finance?? Wtf truck you buyin??
Trucks are $100k these days.
Troll here.
No sane car dealer can possibly pay Richards to teach this garbage to customers? Right?
Any sales person who says "cool" to me has lost a deal.
Troll out.
Stay away from MTC dealers. Good dealers will not entertain these scams and deceptions. Find your vehicle elsewhere. You will be glad you did.
@Scott R - Wrong dude.
This is bad
Real easy fix for this obvious move for control, ready, Tell the guy talking to go get you a coffee while you look over the numbers. simple, you now have the control. He will do it because he wants the sale. If he does not do it, you tell him your going to leave to go grab a coffee off the lot. See what happens. your welcome. I control the deal EVERYTIME .After he returns you give him YOUR numbers.