Everyone here is missing the biggest point. She has the proper paperwork showing that she is the rightful owner of the car. Hertz stole the car from her and somehow the authorities (DMV according to the article) claim that this is a civil matter. Uh, What? She has papers showing she is the owner. They took it. That's theft. How is that not criminal?
It is not the DMVs call as to whether it is criminal or civil, that would be up to the police and prosecutors office. She should file a stolen car report to the police if for nothing else to protect her rights. Hertz failed to report it stolen originally and they have lost their rights to the car.
Because although we claim corporations are people they are not. You can't handcuff Hertz and book them at the county jail. Because it's a corporate no singular individual is legally responsible.. It's a giant clusterf÷%k.
I do love how in the U.S. and here in the U.K. it's always a 'civil' matter when it's a business doing wrong, but it's 100% criminal if an individual makes the same kind of mistake.
That's because corporations are "people" for the purpose of civil matters, but not for the purpose of criminal matters. As a rule, courts don't prosecute corporations for their crimes because it's not possible for them to commit crimes. You have to prosecute the individuals involved in the corporation.
It’s a goddammned travesty! I’ve had people steal stuff from me; I could prove they stole it, they were known thieves, and the police said ‘it’s a civil matter’! They should have arrested the bastards, and given me my property back.
@@AxionSmurf Lmao? Firstly that's a redundancy, corporatism is an inherant part of fascist doctrine. Secondly, one of the core goals of the fascists was to erase that kind of private soft-power. All power had to be formalised and centralised in the state or eradicated.
Hertz: reports cars they rented stolen, and has their customers arrested. Also Hertz: doesn't bother to report a car stolen when it's actually missing.
Then they lose the car and it is legally auctioned off, Hertz lost their car through their own inability to track it. Hertz then steals the car from the new legal owner.
And claims they didn't know it was auctioned off, but somehow were still able to find it even after it had completely different plates and was located in a completely different country.
Why doesnt hertz brand their cars? It would be signifcantly harder to steal their cars if its branded Black and Yellow with a big fat HERTZ on both sides and the roof. With a HERTZ banded rear seat
@WayneBraack I'm pretty sure theft has been illegal for a few hundred years. The police just didn't know how to deal with a company stealing instead of an individual.
@@WayneBraack Car is stolen. It is not the police job to say no it isn't. It is the courts job. Arrest the thief and let the court decide. Plaintiff filed the complaint. Cops job is to act on it.
Absolutely. Unfortunately any time you ask a bureaucrat to do anything they don't do all day every day they will do anything they can do to pawn it off on somebody else. So if it is a civil case then you have to deal with it. That is why everybody hates all bureaucrats.
What brought the vehicle into the possession of the entity that sold it? The individual who brought it across the border against the contract they signed I suppose is Hertz's problem. Plot twist, True to their style Hertz Mexico declared it stolen in Mexico before she bought it so it's Hertz's car. Contact the embassy... This could get very interesting.
@@jamesodell3064 I'm talking about in general, where authorites say something is a civil matter just to make you go away because they don't feel like doing anything about it.
What I don't understand is stating who has legal title is not a civil matter. It may be one fact in a civil matter but the answer to the question is not a civil matter. It is literally the job of the public servant. I think she might have a lawsuit againist the DMV as well.
I was provided an insurance rental from Hertz in 2011. The body shop kept my car 8 days, and told the Hertz location the repair would take 8 days when they quoted job to insurance company. At day 5, Hertz began charging my bank card for the rental, even though the insurance was paying. When i protested, Hertz put a $500 hold on my bank card. It took 9 days to fix it and i had to file small claims to get a refund. I will not rent a car from Hertz under any circumstances.
Once she wins in court she needs to file criminal charges of car theft against hertz and the people at hertz who called this in and filled a false police report. It is so important that this happens because the people who did this need to be held accountable.
You can't file criminal charges as a citizen, you can request the DA do so but that's it, also there was never a police report they claimed it was unreported stolen vehicle, if there was any form of police report it was also likely done in Mexico since that's where the vehicle is lost
@@user-fb2hv9cy7y unfortunately that's towing companies in another country... Cross border criminal charges against companies are kind of hard to do anything with
For real, so many people at Hertz need to go to jail for all the false police reports they've filed. If I was a police officer I wouldn't even be willing to investigate anything called in by Hertz because I'd assume that they're lying and filing yet another false police report.
Right? The whole thing just smacks of overworked and underpaid workers to me. I've been in too many long lines waiting for a rental car, it's not just Hertz, but their name sure makes the headlines a lot...perhaps there's an unusually good reason?
Makes perfect sense. They know how many cars got stolen and simply report that number of cars stolen. Looking up which cars were the ones that got stolen would be too much work.
If hertz is involved, it means they take cars whenever they want. You park your car close to a Hertz rental, they might claim ownership of it too so beware.
They're losing lots of money because why would they even need to steal if they're profitable? That or they're making deals with criminal organizations. I can't think of anything else.
Makes me happy that my hometown does not have a Hertz dealership at all. We only have Enterprise, and yes i Enterprise also sucks but I'll take Enterprise over hertz any day of the week.
In response to the @christian6911comment above. BAM! You can bet your arse that if well dressed, well spoken people owning an expensive property called the police to prevent a vehicle from being towed, the police would STOP it from taking place, because tow truck drivers only have an order to retrieve the vehicle in question, but usually have no paperwork explaining WHY, they have the authority to do so. If one lives in a low rent apartment, the police WOULD ALLOW your car to be towed and claim it were a civil matter.
I thought the moral of the story is to rent a car from hertz. With insurance. Then enter the car in a demolition "last one standing" derby. Give what's left back to hertz. You're free and clear since you got the insurance.
Australia has a very simple solution to this. Cars that are stolen or have money owing on them, owners can list the vehicle on a REVS register. Buyers can get a REV's check certificate and and if it lists neither of those things, then the car can NOT be taken back from them. The onus is on the original owner to list the vehicle on the REVS register or they lose out.
Here in Oklahoma, I actually had a brand new Geo Storm illegally repossessed a yr and a 1/2 later because of a bank error. My wife, up at 4:30 AM to feed our baby, woke me up in a panic yelling "Our car has been stolen!" I reported it to the police over the phone and was told that it had been repoed. The terms of the loan allowed for a 3 month grace period. The problem was that I made all the payments on time every month. And even though my payment book, which is always initialed and dated by a bank official, showed this, they claimed that I was over the grace period. It took a month of a knock- down drag-out fight to get it back before the bank finally admitted to a clerical error. It worked out for me, because in order to avoid being sued they cleared the 2yrs remaining on the loan.
In the beginning of covid they moved their cars out of rsw Airport to a empty field next to the airport. 2500 cars mysteriously went up in flames at 3am 3 days later. No lightning etc.
DMV should also be held accountable. Once the title was issued and registered to her they negated the 'civil issue'. Hertz should not be allowed to change anything relating to the car until this is settled in court.
I've had this happen to me, or something similar, and I believe it was Hertz. Hertz reported my car stolen. I was driving home from work and got pulled over. Within minutes I was surrounded by cops with guns drawn claiming that I was in possession of a stolen vehicle. While I did get it worked out, I couldn't believe the headache I had to go through in order to prove it was my vehicle and the danger I was put in during that initial confrontation with police.
@@jenjenny9968 It was a used vehicle from a Ford Dealership. I had the car for just over a year when it happened...again, if I recall correctly. It was a long time ago; I want to say somewhere around 1996-98.
What is amazing to me is they would rather attempt to bankrupt this woman in legal fees rather than give up a car they can easily afford to lose. They have to know they legally don't own the car in America where it resided at the time of repo.
That's wild...reminds me of a news story a while back where a bank mistakenly forclosed on a fully paid house and wouldn't relent after losing the cases in court untill finally the owners of the home had to get a forclose served on their local branch of the bank.
I had a bank "repossess" my car once. It was a used car that NEVER had a loan on it. The original owner bought it cash at the dealer and 10 years later I bought it cash from them. Not knowing what happened, I reported the car stolen. About 3 weeks later, the police come by and tell me they found the car, but a finance company has it claiming that I never made the payments. So I called the lawyer and gave him all the paperwork...took 6 months, but I got the car back, damages, and they had to reimburse me for the cost of buying another car. The best part--I bought the car in AZ and the finance company that took it was in GA and did not even operate in AZ. The arbitration hearing was a comedy. The arbitrators started with show us the loan documents. Nothing but stupid looks. I never had to "prove" it was my car, they had to prove they did not steal it. Near every military base there are shady car dealers/financers and they will steal anything.
I flip classic cars in Arizona, after 5 years of the police report of it being stolen Arizona considers it an "Abandoned car" so if they had tried to go through the court, even an arbitrator they wouldn't have won anyway because it was past the 5 year mark anyway.
This could happen if the dealer took your cash but submitted a loan agreement with the finance company and took that cash as well without your knowledge.
@@jessestreet2549 Repossing a car that doesn't have a bank agreement on it is illegal also. Noone's going to knowing commit a felony and forge someone's signature on a bank note, what's the pay-off for them?
Notice that for her it would be auto theft, but for them it is a "civil matter". That is why they just don't care. Other people face criminal charges, while they just maybe pay some money.
I had something similar happen to me a few years ago. I bought a 2012 Ram, used at a dealership. I paid cash for it. Apparently, the dealership had bought it from another dealership, who got it from another, who got it from another, who got it from the original owner. During that time the title was apparently never transferred. My truck was towed because the original owner had multiple parking tickets against it. I had no plates at this time, not even temporary plates because they were not required in my state for 30 days until after purchase. They ran the VIN and it came back to the original owner instead of me. It was a pain in the ass to get my truck back.
I bought a car at a impound auction here in Michigan. About a week later I had the bank calling me and threatening me that the vehicle is theirs. I argued with them, the lady said she is going to talk to her manager and get back to me. I never heard from them again
So to summarise: Hertz Mexico didn't respond to the paperwork from the towing company, and so at that point lost title to the car. Hertz conveniently forgot this, and claim it's still theirs. Good luck, lady, you're clearly in the right here.
Doesnt sound like the towing company many any effort to contact the legal owner before selling. The fact the the towing company has no records seems suspicious too
This whole thing of "it's a civil matter" just baffles me. So someone can drive off with your car or sqat in your house and despite you being the legal owner the entire justice system just shrugs it's shoulders and says " not my problem, you want justice, you better have money". Amazing to me.
This is because, as a civil matter, it needs to be taken care of in court. The folks at the DMV are not attorneys nor are they judges. That is why it becomes a matter for the courts.
As to squatting in a house, unfortunately in most jurisdictions it is a civil matter, and the owner needs a court order before being able to legally oust the squatters.
I used to rent from Hertz back when I traveled quite a bit. But they turned sleazy many years ago and I will never do that again. The one that really got my craw was, a month after returning from an international trip, suddenly finding an unexpected $200 (a lot back in the 80's) charge, with no explanation. I challenged the charge and after two months Amex closed it out - Hertz never responded to their query. They just wanted a $200 bonus and hoped the customer wouldn't notice
The malicious part is that they had to have done a title search in order to find the new owners name, address, and new tags. They had to have known the car was no longer theirs.
That's happened more that a few times. A person rents a car then returns it. The rental company loses track of it then assumes that it wasn't returned.
If, as they claim, they didn’t know the car was sold off at an auction… How did they trace it back to someone’s house and identified the car if it had been registered with a new license plate? They would have had to do some research to trace it through various owners, seen the records of transactions and simply opted to ignore all of that.
Car will have had a tracker, someone will have realised it was missing and checked the tracker without looking to see what had actually happened to the car.
I worked with a single mother on the run from an abusive ex go to jail for purchasing an enterprise rental car. She had the paperwork, receipts, and everything to prove she purchased it but they took her to jail for auto theft anyways. Last I heard she had skipped bail since her ex had found her from the jail publishing her name, photo, etc on their blotter. She went on the run because the police couldn’t protect her. Sometimes our system just completely fails.
Remember when Hertz went around filing fake stolen care reports to where people who rented from them ended up getting arrested, charged with auto theft, and thrown in jail. One guy who never even rented a car from Hertz got his name in their funky database and ended up spending 6 months in jail for a crime he didn't even commit.
@@arbjful I think Hertz just uses the principle of "we are a huge company with lots of money and lawyers so we think we can get away with these practices". And most of the time they do, because their lawyers can send very aggressively threatening letters and aren't above pointing out that YOU really can't afford to sue Hertz. Even if you can afford it and win, that's just one lost case in a series of probably hundreds or even thouands of cases, so for Hertz it will still be a very profitable practice.
I got a letter years ago that I had a parking ticket in Philly, owed a lot of money and they demanded I pay. I have NEVER been to Philly, ever. I sent a letter back stating that, I never heard from them again.
@@bikerkat01 I got a parking ticket in the post. Our car is registered as a red Renault. Ca in picture was a green citroen. False plates. I pointed this out. By the way, when they do the address search it tells them make and model of car with colour.
Even if it was in good faith yeah its criminal in my mind, since this really needs criminal courts to get involved, instead of expensive civil courts that are about mix of how strong case you have and how much money you can afford to sue them. If they have millions behind, they will drag the case until you run out of money.
Nope. The car was abandoned , then towed . the tow yard never told hertz about and then auctioned it off violating the law/ Just imagine having your car towed and never told who took it
@mike thats why theyre bankrupted. They let some Mexican drug dealer drive their rental across the border and steal their car working with the towing company. I bet the lady being sold the car got a huge discount. But she is also in on the scam or got bamboozled. Either way crooks skirt the law this way.
there was already a class action lawsuit they agreed to settle for falsely reporting cars stolen, which resulted in some people spending months in jail. They just agreed to the settlement maybe a month before this incident.
I'm perplexed why the cops didn't order the towing company to give her the car back once it was revealed that her paperwork was correct. "It's a civil matter, but for now it's hers. If a judge says differently we'll talk then but she's leaving with this car."
The towing company likely does not have the car. Why store it at the inbound yard? They likely handed it over to Hertz USA. Hertz USA entered the car into their system - meaning loosing it - transferred it to Hertz Mexico - meaning mixing it up again somehow.
@@Nope_handlesaretrash hmm... it can make sense that Hertz Mexico Legal Team hands over the case to Hertz USA Legal Team and Hertz USA Legal Team represents Hertz Mexico. Does not make it easier.
@@BanaiFeldstein not really id wager it had a tracker on it its common for rental companies to put them on cars. The issue is why did it take so long be it that maybe due to the battery being dead(they do that after a while and sounds like it was in an impound yard a while then when it was powered again they sat on it for a while to make sure the gps wasnt moving and so on.
My guess would be that they were watching for the VIN to show up in Carfax or similar. Once the new owner got it inspected or the oil changed somewhere, they knew where it was.
I'd phone the police and demand they arrest the CEO of the company for grand theft auto. She has the paperwork to show legal ownership. If they want compensation, they need to sue the person they rented it to.
Hertz has worked hard to build this new reputation. They have certainly earned it. I used to rent from them, competitively with other companies, but haven’t for years now simply because they have elevated the risk of hassle and legal issues just for doing business with them.
Part of me thinks that hertz knows exact what's going on and is hoping to frustrate the victim till they give up, because the other explanation is simply that they are simply too dumb to understand how badly they messed up. After everything is said and done, it will end up costing hertz far more to fight this than they can hope to recoup from hypothetically get the car back and throw it back into circulation.
@@niyablake And if Hertz Mexico have taken the vehicle back across the border I would imagine getting Mexican courts to release the vehicle back to the rightful owner in the US is going to be difficult, particularly if there are different laws between the US and Mexico covering the disposal of vehicles by auction.
@@stephengraham1153 Well, it was auctioned in the US. The parent company could be sued for theft and a return of funds if the car can't be returned. In theory
@@niyablake So that means Hertz and the towing company have a problem they need to settle among themselves, but when a towing company sells a car correctly, that's final. Or in other words: Towing auction sale transfers the liability of mistakes being made, to the towing company. But Hertz would lose to the towing company, as Hertz can't even prove the car was missing, so they'll never prove they claimed it before the auction.
I ran a police impound service for 15 years ,and now days have been buying cars from police auctions for the last 14 years ..and this same kinda story happens waaaay more then you would expect..it's actually pretty normal
NEVER NEVER NEVER NEVER NEVER rent a car from Hertz. I heard about the stories of them claiming cars were stolen and had people arrested WHO HAD OPEN CONTRACTS for the car rental. One guy spent 4 months in jail because of this. Another guy, an ex police investigator was arrested in a 7-11 parking lot because Hertz claimed the car he rented was never returned. A few weeks later I returned a car to Hertz in Nashville airport and two weeks later Hertz called me and ACCUSED me of not returning the car. It was a 6am and there was no attendant. At 8am they should have barcoded the car in and issued a receipt. That was NEVER done. This when on for weeks. Finally an investigator found the car on the Nashville lot in the maintenance bay. They NEVER checked it in. I rent from AVIS now.
You live in a land of unicorns. "Oh no, don't rent from hertz". Like Enterprise, Alamo or Budget are hundreds times better. Many times you are lucky to get any car from any company when rental lot is empty. All rental companies has pages of horror stories, just read their reviews. Hertz is better than most of others
And the worst part about Hertz is that they even got some people arrested for renting a car that Hertz had already wrongly reported stolen and hadn't bothered to tell the police that they made a mistake or the car was returned. So even if you did everything right Hertz incompetence can STILL get you arrested on false charges.
I’m pretty sure they all engage in illegal practices. They offer “reservations” on their website, take your money, but nothing is ever actually “reserved”. The number of times I’ve reserved a vehicle only to turn up and get a 🤷♂️ when they don’t have anything even remotely close to my “reservation”. This seems like textbook false advertising, potentially fraud in extreme cases (which aren’t exactly rare, even though extreme).
I used to be a Hertz customer. I had a car scheduled for me in another city I flew to. when I got there to get it I was told "oh, no car for you, you had a traffic ticket for something somewhere." the ticket happened a year or so before I made the reservation. if Hertz didn't like it, why didn't they look it up when I went to reserve the car? I walked across the airport to National and they handed me keys to a nicer car for less on the spot 🙂 I still wonder how Hertz exists anymore 🤔
From what I've seen here in Europe - corporate contracts. For instance, when buying stuff from IKEA you can rent a van or a trailer. And since IKEA isn't a car rental company, that company is actually Hertz.
@TheMoonEcat enterprise has a local bill collection after me for a new windshield it was heavily scratched upon rental they pushed on my insurance i sent every picture and they claimed sun glare and that I damaged it. I even had the agent note it down on the agreement and I signed on it. They mysteriously 'lost' that but still have documents I rented like um that was the rental agreement... jerks I'm blacklisted and I don't care my local hertz gave me no problems as a franchised location but enterprise will never get a penny from me. Now there's turo and other similar alternatives online so these rental companies are falling by the wayside.
Towing company just shows up at her home, and confiscates a vehicle because "someone told them it was theirs". Hertz being scumbags aside, how long are these towing companies not going to be held accountable for that BS?
This is my question as well. Can't she go after this tow company too? Especially if they took it from her driveway or something. I would think that tow companies aren't allowed to just tow any vehicle at any time because someone told them to, but especially if the person they took it from had the legal and valid title at the time.
@@midnightgamerdad5963 This one is complex. They were contracted by Hertz who said it was their car. They had no way of knowing if Hertz was right or not, and if asked, Hertz could have faxed a copy of the title. So, the tow company may have technically stolen the car, but they were acting in good faith. Yes, they may be on the hook, but their insurance company would probably get involved to defend them as they honestly did not think they were doing anything wrong. If the case went against them, and Hertz was not on the lawsuit, they would then turn around and sue Hertz for their expenses in dealing with Hertz's mistakes.
shady/crook can use tow companies to do their dirty work.steal cars, and the tow driver is sticking their neck out, and being used a lot of times to help others comit a crime, and they don't necessarily are aware of anything......in some cases
I've read several stories where people rented cars from Hertz. They did not record the rental properly. When the cars were noticed not being on the lot, they reported them as stolen. So here they were on vacation and got pulled over for a stolen car.
I had something like this happen. When I was 19, I got a car impounded, but the impound lot tried to auction it while it was still under impound and moved it to a neighboring town. The sheriff department caught it, found the car, and wrote me a letter advising me to press charges for grand theft auto. I did. Turned out it was my landlord and his junk yard. Then he tried to hold the car from me until I paid him what he illegally paid at auction for it. He went to jail then a few months later died of a heart attack.
Had a dui when i was 22, got found not guilty, but they towed my vehicle months before i actually got through the court proceedings, then the police or whoever had it sold it, as it was held for a week or so and then fined for those days, which I didn’t have the money. Never was reimbursed
My god, Hertz is absolutely never going to recover from all these scandals, thefts, and false police reports. It’s literally gotten to the point people have to consider before rental that they could be putting their own lives at risk simply by renting from such a reckless company like Hertz.
@@downhomesunset The reason I stopped renting from Hertz is because they had gotten more and more expensive over the decades along with increasingly subpar service. Enterprise may not always be the cheapest but is the most consistent in customer service.
The next time I rent a vehicle, it won't be from Hertz simply because they just don't have their management feces together enough to safeguard me as a customer.
I’m from UK and a colleague bought an ex military vehicle from auction (with all relevant paperwork). Several weeks later police turned up and recovered vehicle as reported stolen. Colleague waited several weeks then reported vehicle stolen by police to police. They said “not to be ridiculous” but owner persisted and vehicle was returned a couple days later…no apology/explanation.
I use to work for this corporation that had in house counsel. Part of my job was to email the lawyer abt certain actions to see legality of such. And most times the lawyer would reccomend not to do it or reccomend other steps. When i wrote up a report and sent it to powers that be 99.99 percent of the time they would go against legal advice. Could not figure out why until i found out that majority of the time people could not afford or the price of a lawyer cost more than what it was worth. Even if they could sue for court costs and such it sometimes just wasnt worth the risk or they did not have the money up front. I think hertz is just playing a numbers game. They probably did this a few times and just havent made the news yet. I think its a dirty game personally.
It sounds like another revenue stream to me. And you're right, its a legal system not a justice system and it comes at a price many cannot afford. It sounds like Hertz have it all figured out. If they get called out on lets say 1 in 10 and then have to pay they are well still in front.
DMV says Hertz can do it, no problem. Hertz has more expensive lawyers and deeper pockets than most individuals, so are likely to win. Individuals know this so are unlikely to sue them.
She paid the tax and back taxes on this car and the state threw their hand up. I call bs. Would she not also have a case against the state for throwing their hands up and not stepping in on her behalf?
Laziness, and an overloaded bureaucracy that will barely prosecute crimes against people (violent crimes) but won't take on crimes against property unless the amounts are huge. And, a court system that has trouble coping with the load with the few crimes that do make it to the courtroom, vs. plea deals and DAs dropping charges for political reasons. Why yes, I do live in Southern California, how'd you guess???
The shenanigans that towing companies get up to behind the glass at recepton. So the car had a value of 21k how much of that did the towing company pocket
@@gerardmccarthy2432 Yes everyone is screaming Hertz is wrong in this scenario…. the tow company never explained throughout how and where they became in possession of this vehicle and why they took it auction so quickly. Supposedly they sent Hertz notice they were taking it to auction which might be BS in itself . I think this tow company instigated this to make some 💰
At one point in December 2022 our car was repossessed shortly after we had made our final payment in October that year, it turns out after we had paid they "lost" our payment. I had to ride through freezing snow and ice for two weeks until they mysteriously found our payment after I threatened to sue. Then I got stuck with storage and towing fees that if mclarty had done their job wouldn't have existed.
Late to the show, but how come Hertz, who doesn't legally own the car anymore, is not sued for theft? You can't legally "repossess" something you don't legally own.
Recently used Hertz, they took my reservation for Christmas Eve but the rental place was actually closed that day. Left me in a terrible situation and then they hit me with a $150 "no show" fee. Funny how I only got a refund, but not paid $150 for my troubles. No show only goes one way If it was worth my time I'd take them to small claims for breech of contract to recoup the difference in having to get a last minute Christmas Eve rental from another company
@@CHMichael it was purely out of convenience. Use the place next door or go on a 40 minute train ride to get to another rental company. I'll definitely take the train ride next time
I’d have disputed that $150 “fee” with my bank. And showed up the next time they opened. Made sure to document that they were closed. Allowed you to make a reservation and got a lawyer and reached out to the news
I'm wondering how Hertz found out about the car being in her possession. Especially since they didn't bother to respond to the notification that it was about to be auctioned.
I have had a few situations like this as an auto theft investigator for a police dept. If the person that had the vehicle towed from them can produce a lien free title I had the owner meet me at the tow lot and instruct the tow /repo company release it. They would complain and I told them it is a civil situation. Period. In Arizona the title denotes ownership, no lien no legal repossession, end of story.
The last time I dealt with Hertz, they were VERY quick to use the threat "or else we'll report it stolen immediately". Like, get it here by this time, not a minute later or else we'll report it stolen. Use the original credit card to extend the rental and not a different credit card or a debit card or we'll report it stolen. I'll never do business with them again. It's been my experience that the people who are most defensive about getting stolen from are thieves.
I’ve seen youtube videos mentioning how hertz rented out a car and the renter returned it and hertz claimed their car was stolen. One video had more than one person this happened to. I’m a little surprised hertz can keep doing something like this
People I know in south Texas had a Ford LTD stolen in the 1970’s. The car was taken into Mexico, there was nothing the police could do. About 6 months later they were shopping in Mexico when they saw the car parked. It had Mexican government plates on it. The dad still had the keys so he tried the lock - it opened. He started the car and drove it back to the US. He really got a kick out of a decal on the sun visor “Property of the Federal Judicial Police.” He stole his car back from the Federales. Apparently they really liked the Ford LTD as police cars but they were hard to get in Mexico. Self help 1, Federales 0.
I’m going through a situation kinda like this with the city of Mobile Alabama. I was the lien holder on a vehicle. I never got any payments and the customer disappeared. About a year later the vehicle some how made its way into a Mobile city impound lot, and was sold off at a police impound. We were actively looking for the vehicle and buy chance found it on a car lot in Theodore, AL by searching the VIN number. I called the dealer to find out how they came in possession of it and they told be the Mobile police auction. So I called the police department and after quite the run around, I spoke to the lone employee in that department. It was her responsibility to take the proper steps to be able to sell this vehicle. Over the phone, the attitude I got about my inquiry was that of a young lady who “snakes” her head back and fourth when speaking about things she would not like to be a part of. In a nut shell she said she contacted to owner, the fees weren’t paid, so they moved forward with selling it. Generally speaking, if the owner of a vehicle is a year and a half behind on payments, they don’t go pay the impound fee. When I asked why I wasn’t contacted considering I’m the lien holder, she said there wasn’t a lien listed. When I told her I had the title in my hand clearly showing me as the lien holder, she told me that she was busy and didn’t have time to talk to me and that I could “get a lawyer” if I didn’t like it. Well by God that’s what I did. It’s on going at this time, but currently a third party consultant that contracts to the city says that the city doesn’t feel like they are at fault and is denying my claim. Big surprise huh! What the city of Mobile has failed to realize is that I am the #1 fan of fuck around and find out. Come he’ll or high water, the city will pay me for my vehicle and the headache I’ve had to deal with since this all began. Remember folks, the more you fuck around, the more you will find out.
The problem is the city has the funds to drag this out forever. Your best hope is to get a judgment against the city you can use as a lien and then use it to take city property (a vehicle perhaps) of equivalent value.
From all the Hertz issues that have been reported in the last few years, I'm beginning to think the company is run by a psychopath. Seriously, who does business like this? I don't think they even want customers anymore.
I spent many years as an insurance adjuster for a large insurance company. I was forced to deal with Hertz due to our corporate agreement. I had some epic run-ins with Hertz forcing them to honor agreements.
Bottom line America... Hertz can not be trusted to do the right thing... stupidity or laziness or greed or whatever. Do business with another rental company... Check your BBB re rental companies in your region...
I rented a car at Hertz in Dearborn, Michigan. Went to the gas station to fill it up & it had no gas cap. I returned the car with the exact fuel level it was rented at and the clerk DID NOT open the gas cover at all, but charged me $35 for a missing gas cap, then added $170 for missing fuel because she said it went out full, not with the less than 1/4 tank. Only when I started to call the Dearborn police did she drop the charges (I still have both of the receipts)
@@bighands69 I had a receipt going out that said the car had 5/16 tank of gas - not full. The police would have had cause to arrest her for theft, and her manager as it was planned since they knew the cars going out didn't have gas caps so they didn't bother to look. Plus if they checked the cars ready to go out and found them missing caps they would have that as more evidence to conspiracy to commit theft.
You would THINK that a towing or repo company would at least check to see if the person sending them out has legal authority to do so - title, ownership of property where the whatever is parked, something - even if they don’t run an actual title search. That they don’t always amazes me.
One time I parked my car in a car park . There was a car workshop nearby. I didn’t realise I left my spare key in the car . Went to help another buisness . Came out thought my car was stolen . Look around and the car work shop were part way through a service . The apprentice didn’t read his job sheet and just looked at Nissan and assumed my car was the one he was looking for . Then they started complaining about the state of my car . Told them where to go as they driving my car. They effectively stole my car and then started complaining about my car
One thing that sticks out to me in this case. The tow yard that auctioned the vehicle has "no records" as to how the car ended up in their yard. That is going to be a problem. Without a tow record of how and why the car was impounded, the auction may be nullified. Definitely not the woman that bought the cars fault. My theory is that the car was sold to a "friend" of the tow yard at a decent discount, noticed the valuation (between $501-$4000 for a 2022 Camry, LMAO) on the auction paperwork from a TV report, then flipped on facebook. Knowing the shadier side of the towing business, not an unreasonable assumption.
That may relate to questions and issues I raised in a new comment... *Something else needs explaining:* How did Hertz find the car in order to have it towed, when the car had a new and different license plate? Did they use some kind of electronic tracking like LoJack? If so, that raises additional questions: Is LoJack also liable for damages, as an accessory to fraud/crime? Is there anything a new OWNER can do to make sure such things are turned off or removed? If the electronic tracking is a factory original system, does the car manufacturer now become liable for damages as an accessory to fraud/crime? If the towing company was not part of Hertz, is the towing company also liable for damages, as an accessory to fraud/crime? Next set of extra questions: If ANY kind of _remote tracking_ was involved, why was the vehicle not reclaimed by Hertz at a much earlier date, before the unfortunate woman ever bought it? This being a cross-border case initially, why was the vehicle not flagged at the border, or immediately after crossing, and hunted down for reclamation at that early date, before some random towing company could ever get involved? Finally: Or was the car identified visually by some other means, perhaps a window sticker, using either human sight or something related to machine vision? In that and some of the other scenarios I've explored, it seems like folks should be made aware that they can and should take actions to prevent their vehicle becoming the target of this kind of _corporate "self help."_ So, @user-ms1jf2pv2r - Could there be some kind of shady system which tow truck drivers have, that allows them to just drive around and get some kind of alert when they are near a vehicle somebody has been 'playing games' with and so tow it away, even though it may have been honestly bought by some unlucky person at the end of a chain of games?
So Hertz not only obstructs justice and puts innocent men behind bars out of sheer laziness, and gets people arrested for using their services normally... but also STEALS CARS. Hertz is GTA protagonist.
Anytime I hear about Hertz it reminds me of this special about the companies weird reactions to theft/rentals and I remember one man saying that Hertz hurts people. And now thats the slogan I associate with them because they do these outlandish things to people or customers.
My brother used to own a towing company. One day an apartment complex called him to tow away an abandoned car. It was a 2 year old Nissan Maxima with a flat tire and a bent rim. He went through the whole process of notifying the lienholder through registered mail as required by the state. After the required wait time for a response, it was sold with a new title. Three months after it was sold, the bank that was the lienholder called and said that they were sending a tow truck to pick up the car. When he told them that the car wasn't theirs anymore, they threatened with a lawsuit. My brothers lawyer put a swift stop to the proposed lawsuit.
So he gets the benefit of an expensive 2 yr old car with just a flat & bent rim? Yeah, that's very honest of you😢😢😢😢😢. Tow drivers are thieves too. I'm surprised they aren't sniped at.
@mawi1172 Apparently reading comprehension is not one of your strong attributes. The tow truck was requested by the apartment complex management to remove the abandoned vehicle from their property. The only 'people' who were affected by this was the bank that financed the vehicle. It had been abandoned for about a month before being picked up and when the bank was notified by registered mail of the fact that the towing company had the vehicle, the bank totally ignored the fact until they realized that payments hadn't been made for over 6 months.
@@mawi1172 The bank could have taken prompt action to recover their vehicle once they were legally notified. They FAILED. Not the tow operator's problem, he's got expenses to have towed away the vehicle and then stored it. At a certain point, the vehicle is considered "abandoned" and the tow operator may sell it.
I had this happen to a customer of mine. The former finance company got wind of the new registration went down to my customers house and towed the car! Thank goodness the vehicle was bought at the local police auction by my dealership so the police had record of the car being sold to the dealership. What a scam!
@@UpnorthHere yeah, but any amount that a jury would award the victim as reasonable damages to an individual is going to be a rounding error in Hertz's operational budget. Until CEOs start seeing jail time for corporate malfeasance, this problem will only get worse.
@@UpnorthHere And to make up the difference of the loss, the corporation will then (eventually) increase the price distributing the "punishment" across all the people using their service. And that's why PastelChloe is correct to call it appalling. The corporation does get away with what they want, and they make the population pay the punishment.
This is a PR nightmare that Hertz can't afford. Their best move would be to have that car towed back where they found it, appologize, ask for forgiveness, and take them to a VERY nice resaurant for dinner. But of coarse, they won't. They seem to hell-bent on doing the wrong thing lately.
They already owe her for time and money spent thus far, plus the loss of wages to deal with this nightmare and we don't even know if she kept her job as it may depend on her having a vehicle. Dinner aint gonna cut it.
They like many large corporations aren't actually interested in doing any of the stuff that "being a business" normally entails. Why do any of that hard stuff when just bringing in enough cash flow to keep the lights on let's them game the system by skimping another 0.1% off costs to get a bonus. Or just be "too big to fail" or take that 0.1% saved and buy back stock inflating it's price.
Lol you're under the impression this was all some kind of horrible accident? This was intentional. Rental companies selling cars under the table and then reporting them stolen is a firmly established revenue stream at this point. There is a reason that tow company has no record of how that car even ended up in their lot and hertz has no record of who supposedly rented it and never returned it.
@@kewrock That's precisely the problem. Too many people are only concerned about what's going to benefit them/their company/their organization rather than what the moral and proper thing to do is. If this was in the 1950s, or even the 1980s for that matter, this company absolutely would have profusely apologized publicly and done everything possible to make them whole. That was something that was believed to be necessary in order to avoid severe damage to their reputation and severe damage to the continued financial prospects of the business. The fact that they no longer feel the need to do the proper thing, even if only for PR purposes, is an indication of the moral decline of the population in general. It's the reason crime is so rampant. It's the reason corporations are so comfortable with taking advantage of the consumer. It's the reason government are so comfortable passing ridiculous and often times unconstitutional laws. And it's the reason cops are so comfortable abusing their power.
$20,000 isn't chump change to anyone, but that's an entirely absorb-able loss for Hertz while the image damage is probably far more than that and when you add in the seemingly high odds of losing and it costing them even more money there's really no upside for them to do this. I imagine they were originally hoping she'd be scared by the big bad company and immediately give in and they'd get the car quietly, but once this hit the news they should have known to issue a mea culpa, so sorry, and drop it.
Hertz' image damage? Can you damage something that's already broken in a million pieces and covered in rat poop? In this case it wasn't a customer who was screwed but someone who (wisely) was not renting a car from them at all.
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Everyone here is missing the biggest point. She has the proper paperwork showing that she is the rightful owner of the car. Hertz stole the car from her and somehow the authorities (DMV according to the article) claim that this is a civil matter.
Uh, What?
She has papers showing she is the owner. They took it. That's theft. How is that not criminal?
It is not the DMVs call as to whether it is criminal or civil, that would be up to the police and prosecutors office. She should file a stolen car report to the police if for nothing else to protect her rights. Hertz failed to report it stolen originally and they have lost their rights to the car.
Because although we claim corporations are people they are not. You can't handcuff Hertz and book them at the county jail. Because it's a corporate no singular individual is legally responsible.. It's a giant clusterf÷%k.
She needs to hire a service to recover HER car and then sue Hertz to reimburse her.
@@Rickmakes apparently she can just call a tow company and they won't bother to check before they steal it from someone else lol.
Corporations are people that don't have to worry about legal repercussions.
I do love how in the U.S. and here in the U.K. it's always a 'civil' matter when it's a business doing wrong, but it's 100% criminal if an individual makes the same kind of mistake.
That's because corporations are "people" for the purpose of civil matters, but not for the purpose of criminal matters. As a rule, courts don't prosecute corporations for their crimes because it's not possible for them to commit crimes. You have to prosecute the individuals involved in the corporation.
In the US the name on the pink slip owns the car. No question, it is the law. Not the same in UK.
It’s a goddammned travesty! I’ve had people steal stuff from me; I could prove they stole it, they were known thieves, and the police said ‘it’s a civil matter’! They should have arrested the bastards, and given me my property back.
it's called corporate fascism
@@AxionSmurf Lmao?
Firstly that's a redundancy, corporatism is an inherant part of fascist doctrine. Secondly, one of the core goals of the fascists was to erase that kind of private soft-power. All power had to be formalised and centralised in the state or eradicated.
Hertz: reports cars they rented stolen, and has their customers arrested.
Also Hertz: doesn't bother to report a car stolen when it's actually missing.
Then they lose the car and it is legally auctioned off, Hertz lost their car through their own inability to track it. Hertz then steals the car from the new legal owner.
The Hertz fiasco is a fascinating story.
And claims they didn't know it was auctioned off, but somehow were still able to find it even after it had completely different plates and was located in a completely different country.
all rentals have gps trackers they are full of shit @@AngelaAmaryllis
Why doesnt hertz brand their cars? It would be signifcantly harder to steal their cars if its branded Black and Yellow with a big fat HERTZ on both sides and the roof. With a HERTZ banded rear seat
Car gets stolen by a towing company
Police say its a civil matter
and the police wonder why they are hated.
Blame the the higher courts
The police don't make those calls. That's the court system. Police don't make the laws or the rules, they enforce them.
@WayneBraack I'm pretty sure theft has been illegal for a few hundred years. The police just didn't know how to deal with a company stealing instead of an individual.
@@WayneBraack Car is stolen. It is not the police job to say no it isn't. It is the courts job. Arrest the thief and let the court decide. Plaintiff filed the complaint. Cops job is to act on it.
@@WayneBraack Police and court are parts of the same system.
This is clear cut theft. They stole her car and should be tried criminally
Absolutely. Unfortunately any time you ask a bureaucrat to do anything they don't do all day every day they will do anything they can do to pawn it off on somebody else. So if it is a civil case then you have to deal with it. That is why everybody hates all bureaucrats.
Exactly. The tow company couldn't produce ownership papers. But she can!
What brought the vehicle into the possession of the entity that sold it? The individual who brought it across the border against the contract they signed I suppose is Hertz's problem. Plot twist, True to their style Hertz Mexico declared it stolen in Mexico before she bought it so it's Hertz's car. Contact the embassy...
This could get very interesting.
Seems like the tow company committed theft. Don't they have to verify ownership? Can I call them and have them steal a car for me based on my word?
Mistakes =/= crime
Lack of intent to commit a crime means it's not a crime.
There should be a penalty for authorities who falsely claim something is a civil matter out of laziness, when actually it isn't.
As I see it, it is both a civil and criminal matter.
@@jamesodell3064 I'm talking about in general, where authorites say something is a civil matter just to make you go away because they don't feel like doing anything about it.
This seems like 100% theft.
Qualified imunity
What I don't understand is stating who has legal title is not a civil matter. It may be one fact in a civil matter but the answer to the question is not a civil matter. It is literally the job of the public servant. I think she might have a lawsuit againist the DMV as well.
I was provided an insurance rental from Hertz in 2011. The body shop kept my car 8 days, and told the Hertz location the repair would take 8 days when they quoted job to insurance company. At day 5, Hertz began charging my bank card for the rental, even though the insurance was paying. When i protested, Hertz put a $500 hold on my bank card. It took 9 days to fix it and i had to file small claims to get a refund. I will not rent a car from Hertz under any circumstances.
You should have realized the problem, when you rented from a place that rhymes with 'hurts'. ;)
@@Jito463it’s usually done by the insurance company. You don’t get to pick.
@@BusArch42 Lighten up, it was just an excuse to use that particular play on words.
@@Jito463 Don’t worry, I share a similar sense of humor and would have replied the same. LoL
Once she wins in court she needs to file criminal charges of car theft against hertz and the people at hertz who called this in and filled a false police report. It is so important that this happens because the people who did this need to be held accountable.
the theft charges should be the towing company who could not show how they got it to the lot.
You can't file criminal charges as a citizen, you can request the DA do so but that's it, also there was never a police report they claimed it was unreported stolen vehicle, if there was any form of police report it was also likely done in Mexico since that's where the vehicle is lost
@@user-fb2hv9cy7y unfortunately that's towing companies in another country... Cross border criminal charges against companies are kind of hard to do anything with
For real, so many people at Hertz need to go to jail for all the false police reports they've filed. If I was a police officer I wouldn't even be willing to investigate anything called in by Hertz because I'd assume that they're lying and filing yet another false police report.
A clean title is a clean title.
Hertz: reports cars stolen that aren't stolen. Also Hertz: Steals cars that aren't reported stolen. Bravo Hertz, bravo.
Right? The whole thing just smacks of overworked and underpaid workers to me. I've been in too many long lines waiting for a rental car, it's not just Hertz, but their name sure makes the headlines a lot...perhaps there's an unusually good reason?
Makes perfect sense. They know how many cars got stolen and simply report that number of cars stolen. Looking up which cars were the ones that got stolen would be too much work.
If hertz is involved, it means they take cars whenever they want. You park your car close to a Hertz rental, they might claim ownership of it too so beware.
They're losing lots of money because why would they even need to steal if they're profitable? That or they're making deals with criminal organizations. I can't think of anything else.
Makes me happy that my hometown does not have a Hertz dealership at all.
We only have Enterprise, and yes i
Enterprise also sucks but I'll take Enterprise over hertz any day of the week.
The moral of this story is to steal a car with a tow truck to avoid criminal charges.
Exactly. Hook on your truck = license to steal.
unless in texas
Wonder if it was Lizard Lick towing ?
In response to the @christian6911comment above. BAM! You can bet your arse that if well dressed, well spoken people owning an expensive property called the police to prevent a vehicle from being towed, the police would STOP it from taking place, because tow truck drivers only have an order to retrieve the vehicle in question, but usually have no paperwork explaining WHY, they have the authority to do so. If one lives in a low rent apartment, the police WOULD ALLOW your car to be towed and claim it were a civil matter.
I thought the moral of the story is to rent a car from hertz. With insurance. Then enter the car in a demolition "last one standing" derby. Give what's left back to hertz. You're free and clear since you got the insurance.
Australia has a very simple solution to this. Cars that are stolen or have money owing on them, owners can list the vehicle on a REVS register. Buyers can get a REV's check certificate and and if it lists neither of those things, then the car can NOT be taken back from them. The onus is on the original owner to list the vehicle on the REVS register or they lose out.
Here in Oklahoma, I actually had a brand new Geo Storm illegally repossessed a yr and a 1/2 later because of a bank error. My wife, up at 4:30 AM to feed our baby, woke me up in a panic yelling "Our car has been stolen!" I reported it to the police over the phone and was told that it had been repoed. The terms of the loan allowed for a 3 month grace period. The problem was that I made all the payments on time every month. And even though my payment book, which is always initialed and dated by a bank official, showed this, they claimed that I was over the grace period. It took a month of a knock- down drag-out fight to get it back before the bank finally admitted to a clerical error. It worked out for me, because in order to avoid being sued they cleared the 2yrs remaining on the loan.
Good for you
Well I wasn't expecting to see that car in a story. I owned a geo Strom from 2014 to 2021. I loved that car. I had a 91 gsi in yellow.
The bank was at fault not a suprise
Why are you lying 😂
The bank did not give you 10 grand because of some clerical error.
They paid ten grand because they stole a vehicle.
Based on recent history, I was expecting Hertz to have auctioned the car off themselves, then reclaiming it just because.
yep I was to
In the beginning of covid they moved their cars out of rsw Airport to a empty field next to the airport. 2500 cars mysteriously went up in flames at 3am 3 days later. No lightning etc.
Yep
@@CHMichael 3900 cars went up in flames, and investigation determined that it was mostly likely the hot exhaust on the dry grass.
@@jorceshaman they moved them there days before the fire.
Throw the CEO in jail for stealing. That'll clean up their policies real quick.
Give them a blanket party.
Corporations are people that don't have to worry about legal repercussions. Thanks SCOTUS.
The tow company needs to experience criminal charges as well.
@@xerothedarkstar Which is a ruling that needs to be overturned.
The CEO didn't steal the car. He might be found responsible in some way for some Hertz employee who did their job badly, but that's not theft.
DMV should also be held accountable. Once the title was issued and registered to her they negated the 'civil issue'. Hertz should not be allowed to change anything relating to the car until this is settled in court.
I've had this happen to me, or something similar, and I believe it was Hertz.
Hertz reported my car stolen.
I was driving home from work and got pulled over.
Within minutes I was surrounded by cops with guns drawn claiming that I was in possession of a stolen vehicle.
While I did get it worked out, I couldn't believe the headache I had to go through in order to prove it was my vehicle and the danger I was put in during that initial confrontation with police.
Did you buy your vehicle from a dealership? Or from just someone?
@@jenjenny9968 It was a used vehicle from a Ford Dealership. I had the car for just over a year when it happened...again, if I recall correctly. It was a long time ago; I want to say somewhere around 1996-98.
@@chrisgill1302 Did you sue them?
@@largol33t1 I did not. I was young, broke, and non-litigious.
The towing company has no record of how the car ended up in their yard? That sounds fishy.
Someone should check if they have lots and lots of cars in their yard with no idea how they got there😆😆
That would make them one of the more organized towing companies. They had a record that they ever had it. That's pretty good by tow company standards.
Random Towing Company, proudly towing your cars since 1976.
Records? We don't need no stinkin' records.
@@jeremywilliams5107 you mean 1776...
It is amazing that Hertz is still in business.
I still remember Hertz commercials that had OJ in them.
@@stevebabiak6997 I remember when Hertz was a top-tier premium rental company.
@@stevevarholy2011 dam that was ages ago
@@stevevarholy2011 Wait they were? Not in my lifetime I guess. I always remember them a scummy shitbags
What happened to this company. This story should have hit the world news.
What is amazing to me is they would rather attempt to bankrupt this woman in legal fees rather than give up a car they can easily afford to lose. They have to know they legally don't own the car in America where it resided at the time of repo.
That's wild...reminds me of a news story a while back where a bank mistakenly forclosed on a fully paid house and wouldn't relent after losing the cases in court untill finally the owners of the home had to get a forclose served on their local branch of the bank.
I had a bank "repossess" my car once. It was a used car that NEVER had a loan on it. The original owner bought it cash at the dealer and 10 years later I bought it cash from them. Not knowing what happened, I reported the car stolen. About 3 weeks later, the police come by and tell me they found the car, but a finance company has it claiming that I never made the payments. So I called the lawyer and gave him all the paperwork...took 6 months, but I got the car back, damages, and they had to reimburse me for the cost of buying another car. The best part--I bought the car in AZ and the finance company that took it was in GA and did not even operate in AZ. The arbitration hearing was a comedy. The arbitrators started with show us the loan documents. Nothing but stupid looks. I never had to "prove" it was my car, they had to prove they did not steal it. Near every military base there are shady car dealers/financers and they will steal anything.
I flip classic cars in Arizona, after 5 years of the police report of it being stolen Arizona considers it an "Abandoned car" so if they had tried to go through the court, even an arbitrator they wouldn't have won anyway because it was past the 5 year mark anyway.
This could happen if the dealer took your cash but submitted a loan agreement with the finance company and took that cash as well without your knowledge.
@@ForburyLion How are they going to do that? you have to sign the payment agreement.
@@TheREALOC1972 any yahoo can sign your name. Of course it's a forgery but you have to prove that.
@@jessestreet2549 Repossing a car that doesn't have a bank agreement on it is illegal also. Noone's going to knowing commit a felony and forge someone's signature on a bank note, what's the pay-off for them?
Knowing Hertz's track record, I'm shocked they didn't file a police report and have her arrested for auto theft.
You're assuming they didn't try that first.
Notice that for her it would be auto theft, but for them it is a "civil matter". That is why they just don't care. Other people face criminal charges, while they just maybe pay some money.
🤣🤣
They knew that they were wrong and were hoping to hustle the car back to Mexico…..
Don't give them any ideas
I had something similar happen to me a few years ago. I bought a 2012 Ram, used at a dealership. I paid cash for it. Apparently, the dealership had bought it from another dealership, who got it from another, who got it from another, who got it from the original owner. During that time the title was apparently never transferred. My truck was towed because the original owner had multiple parking tickets against it. I had no plates at this time, not even temporary plates because they were not required in my state for 30 days until after purchase. They ran the VIN and it came back to the original owner instead of me. It was a pain in the ass to get my truck back.
I bought a car at a impound auction here in Michigan.
About a week later I had the bank calling me and threatening me that the vehicle is theirs.
I argued with them, the lady said she is going to talk to her manager and get back to me.
I never heard from them again
So to summarise:
Hertz Mexico didn't respond to the paperwork from the towing company, and so at that point lost title to the car.
Hertz conveniently forgot this, and claim it's still theirs.
Good luck, lady, you're clearly in the right here.
Doesnt sound like the towing company many any effort to contact the legal owner before selling. The fact the the towing company has no records seems suspicious too
Like Lehto says, that's assuming all those facts are true of course. Which we don't really know, that's what the court case is for.
This whole thing of "it's a civil matter" just baffles me. So someone can drive off with your car or sqat in your house and despite you being the legal owner the entire justice system just shrugs it's shoulders and says " not my problem, you want justice, you better have money". Amazing to me.
ever watch louis rossmann?
I love the idea of he owner suing Hertz for the cost of a rental cars (non Hertz, of course) whilst the case is on.
This is because, as a civil matter, it needs to be taken care of in court. The folks at the DMV are not attorneys nor are they judges. That is why it becomes a matter for the courts.
@@v.sandrone4268 hopefully the punis are large
As to squatting in a house, unfortunately in most jurisdictions it is a civil matter, and the owner needs a court order before being able to legally oust the squatters.
Legally auctioned, Hertz lost that vehicle when they didn't respond to the tow company.
I used to rent from Hertz back when I traveled quite a bit. But they turned sleazy many years ago and I will never do that again.
The one that really got my craw was, a month after returning from an international trip, suddenly finding an unexpected $200 (a lot back in the 80's) charge, with no explanation. I challenged the charge and after two months Amex closed it out - Hertz never responded to their query.
They just wanted a $200 bonus and hoped the customer wouldn't notice
The malicious part is that they had to have done a title search in order to find the new owners name, address, and new tags. They had to have known the car was no longer theirs.
Exactly. But being a corporation with deep pockets, they bank on the people they steal from being unable to afford to take them to court.
they simply didnt care
How do you think the car got repoed? They ran a title search and instructed the repo to pick up the car based on their outdated documentation.
Or, sent the tow company to the address that the tracking device was reporting.
Rental vehicles have GPS devices on them.
Usually they rent the car to you then tell the cops you stole it, then hit you with late fees while it sits in the impound yard.
...and you're still trying to make bail for car theft. 🙄
Meanwhile, the car in question went to auction
Best way to steal stuff - incorporate and cops will do nothing.
That's happened more that a few times. A person rents a car then returns it. The rental company loses track of it then assumes that it wasn't returned.
If, as they claim, they didn’t know the car was sold off at an auction…
How did they trace it back to someone’s house and identified the car if it had been registered with a new license plate?
They would have had to do some research to trace it through various owners, seen the records of transactions and simply opted to ignore all of that.
Thats actually a very good point, its not like they went around checking VINs.
So its just entirely theft! They did know it wasn't theirs.
Car will have had a tracker, someone will have realised it was missing and checked the tracker without looking to see what had actually happened to the car.
When you change title to a car, you put the VIN on the paperwork. The license plate is married to the VIN.
false, court case shows no tracker equipped as it was removed by auctioneer.
I worked with a single mother on the run from an abusive ex go to jail for purchasing an enterprise rental car. She had the paperwork, receipts, and everything to prove she purchased it but they took her to jail for auto theft anyways. Last I heard she had skipped bail since her ex had found her from the jail publishing her name, photo, etc on their blotter. She went on the run because the police couldn’t protect her. Sometimes our system just completely fails.
Remember when Hertz went around filing fake stolen care reports to where people who rented from them ended up getting arrested, charged with auto theft, and thrown in jail. One guy who never even rented a car from Hertz got his name in their funky database and ended up spending 6 months in jail for a crime he didn't even commit.
Take hertz and the police that arrested you trough court and become a millionaire from the lawsuit
@@j.w.1182 I think hertz takes advantage of a loophole in these cases, so they rarely get penalized
@@arbjful I think Hertz just uses the principle of "we are a huge company with lots of money and lawyers so we think we can get away with these practices". And most of the time they do, because their lawyers can send very aggressively threatening letters and aren't above pointing out that YOU really can't afford to sue Hertz. Even if you can afford it and win, that's just one lost case in a series of probably hundreds or even thouands of cases, so for Hertz it will still be a very profitable practice.
I got a letter years ago that I had a parking ticket in Philly, owed a lot of money and they demanded I pay. I have NEVER been to Philly, ever. I sent a letter back stating that, I never heard from them again.
@@bikerkat01 I got a parking ticket in the post. Our car is registered as a red Renault. Ca in picture was a green citroen. False plates. I pointed this out. By the way, when they do the address search it tells them make and model of car with colour.
That rental company is such a mess their slogan should be, "We'll make all your rentals Hertz like hell!"
I was under the impression that repossession of a vehicle you don't own is theft?
It's not a civil matter.
They stole her car, that makes it a criminal matter.
Even if it was in good faith yeah its criminal in my mind, since this really needs criminal courts to get involved, instead of expensive civil courts that are about mix of how strong case you have and how much money you can afford to sue them. If they have millions behind, they will drag the case until you run out of money.
It was stolen. Stolen by Hertz.
Nope. The car was abandoned , then towed . the tow yard never told hertz about and then auctioned it off violating the law/ Just imagine having your car towed and never told who took it
I’ve never seen a company that can’t keep track of their vehicles but perfectly explains why they keep filing for bankruptcy
@mike thats why theyre bankrupted. They let some Mexican drug dealer drive their rental across the border and steal their car working with the towing company.
I bet the lady being sold the car got a huge discount. But she is also in on the scam or got bamboozled.
Either way crooks skirt the law this way.
Avis: "We try harder." Hertz: "We quit trying."
All hail AVIS! (Avis was the violent and supreme deity in Krill religion.) The Orville.
there was already a class action lawsuit they agreed to settle for falsely reporting cars stolen, which resulted in some people spending months in jail. They just agreed to the settlement maybe a month before this incident.
I'm perplexed why the cops didn't order the towing company to give her the car back once it was revealed that her paperwork was correct.
"It's a civil matter, but for now it's hers. If a judge says differently we'll talk then but she's leaving with this car."
Storage fees ...
@@whoyakidding1301 if it's taken unlawfully they're not charging anyone.
The towing company likely does not have the car.
Why store it at the inbound yard?
They likely handed it over to Hertz USA.
Hertz USA entered the car into their system - meaning loosing it - transferred it to Hertz Mexico - meaning mixing it up again somehow.
Have you never dealt with cops before? They ain't gonna do nuttin'.
Because the cops would be siding with a serf over a corporation (who has more money). The system is designed to do the opposite.
My question would be, how the hell did Hertz even find the car? They weren't looking for it too hard when it went missing.
My question too. It had new plates. Did they have access to the state database to see who owned it in order to find it?
Even better it's for a foreign subsidiary company, Hertz USA shouldn't even be involved
@@Nope_handlesaretrash hmm... it can make sense that Hertz Mexico Legal Team hands over the case to Hertz USA Legal Team and Hertz USA Legal Team represents Hertz Mexico.
Does not make it easier.
@@BanaiFeldstein not really id wager it had a tracker on it its common for rental companies to put them on cars. The issue is why did it take so long be it that maybe due to the battery being dead(they do that after a while and sounds like it was in an impound yard a while then when it was powered again they sat on it for a while to make sure the gps wasnt moving and so on.
My guess would be that they were watching for the VIN to show up in Carfax or similar. Once the new owner got it inspected or the oil changed somewhere, they knew where it was.
I'd phone the police and demand they arrest the CEO of the company for grand theft auto. She has the paperwork to show legal ownership. If they want compensation, they need to sue the person they rented it to.
They should start charging Hertz employees or the CEO for wrongful police reports and for car theft.
Hertz has worked hard to build this new reputation. They have certainly earned it. I used to rent from them, competitively with other companies, but haven’t for years now simply because they have elevated the risk of hassle and legal issues just for doing business with them.
I'm with you. I will NEVER rent from Hertz
I'm with ya
Just a reminder to people that Dollar, Firefly, and Thrifty are all also owned by Hertz, so don't rent from them either.
Ditto.
I don't see how anyone with any sense would rent from them at this point
Part of me thinks that hertz knows exact what's going on and is hoping to frustrate the victim till they give up, because the other explanation is simply that they are simply too dumb to understand how badly they messed up.
After everything is said and done, it will end up costing hertz far more to fight this than they can hope to recoup from hypothetically get the car back and throw it back into circulation.
This car was rented in Mexico. The tow yard said they had no record of how they got possession of the car
@@niyablake And if Hertz Mexico have taken the vehicle back across the border I would imagine getting Mexican courts to release the vehicle back to the rightful owner in the US is going to be difficult, particularly if there are different laws between the US and Mexico covering the disposal of vehicles by auction.
@@stephengraham1153 Well, it was auctioned in the US. The parent company could be sued for theft and a return of funds if the car can't be returned. In theory
@@goldenhate6649 And punitive damages as well which could be in the Millions of Dollars.
@@niyablake
So that means Hertz and the towing company have a problem they need to settle among themselves, but when a towing company sells a car correctly, that's final.
Or in other words: Towing auction sale transfers the liability of mistakes being made, to the towing company.
But Hertz would lose to the towing company, as Hertz can't even prove the car was missing, so they'll never prove they claimed it before the auction.
Boycotts Hertz Companies.
They should move fast to make Her whole.
People have long memories.
I’ll think twice before using them.
I ran a police impound service for 15 years ,and now days have been buying cars from police auctions for the last 14 years ..and this same kinda story happens waaaay more then you would expect..it's actually pretty normal
NEVER NEVER NEVER NEVER NEVER rent a car from Hertz. I heard about the stories of them claiming cars were stolen and had people arrested WHO HAD OPEN CONTRACTS for the car rental. One guy spent 4 months in jail because of this. Another guy, an ex police investigator was arrested in a 7-11 parking lot because Hertz claimed the car he rented was never returned.
A few weeks later I returned a car to Hertz in Nashville airport and two weeks later Hertz called me and ACCUSED me of not returning the car. It was a 6am and there was no attendant. At 8am they should have barcoded the car in and issued a receipt. That was NEVER done. This when on for weeks. Finally an investigator found the car on the Nashville lot in the maintenance bay. They NEVER checked it in.
I rent from AVIS now.
You live in a land of unicorns. "Oh no, don't rent from hertz". Like Enterprise, Alamo or Budget are hundreds times better. Many times you are lucky to get any car from any company when rental lot is empty. All rental companies has pages of horror stories, just read their reviews. Hertz is better than most of others
They're not all perfect... Look for RUclips video: Avis Charged Woman for Driving Rental 22K Miles in 3 Days!
@@AK-oz4ew funny cause i hear about this horror story more from Hertz
And the worst part about Hertz is that they even got some people arrested for renting a car that Hertz had already wrongly reported stolen and hadn't bothered to tell the police that they made a mistake or the car was returned. So even if you did everything right Hertz incompetence can STILL get you arrested on false charges.
I’m pretty sure they all engage in illegal practices. They offer “reservations” on their website, take your money, but nothing is ever actually “reserved”. The number of times I’ve reserved a vehicle only to turn up and get a 🤷♂️ when they don’t have anything even remotely close to my “reservation”. This seems like textbook false advertising, potentially fraud in extreme cases (which aren’t exactly rare, even though extreme).
I used to be a Hertz customer. I had a car scheduled for me in another city I flew to. when I got there to get it I was told "oh, no car for you, you had a traffic ticket for something somewhere." the ticket happened a year or so before I made the reservation. if Hertz didn't like it, why didn't they look it up when I went to reserve the car? I walked across the airport to National and they handed me keys to a nicer car for less on the spot 🙂 I still wonder how Hertz exists anymore 🤔
It was better than what Enterprise did me. They are trying to charge me even tho the car dealership took care of everything.
From what I've seen here in Europe - corporate contracts. For instance, when buying stuff from IKEA you can rent a van or a trailer. And since IKEA isn't a car rental company, that company is actually Hertz.
@TheMoonEcat enterprise has a local bill collection after me for a new windshield it was heavily scratched upon rental they pushed on my insurance i sent every picture and they claimed sun glare and that I damaged it. I even had the agent note it down on the agreement and I signed on it. They mysteriously 'lost' that but still have documents I rented like um that was the rental agreement... jerks I'm blacklisted and I don't care my local hertz gave me no problems as a franchised location but enterprise will never get a penny from me. Now there's turo and other similar alternatives online so these rental companies are falling by the wayside.
hertz still exists cause they rip ppl off
@@budsodastories why didn't you retain copies of all documents and the damage declaration?
The tow company needs to be charged with Grand Theift Auto .
As soon as it was stolen from Hertz, their insurance should have paid them anyway.
Towing company just shows up at her home, and confiscates a vehicle because "someone told them it was theirs".
Hertz being scumbags aside, how long are these towing companies not going to be held accountable for that BS?
This is my question as well. Can't she go after this tow company too? Especially if they took it from her driveway or something. I would think that tow companies aren't allowed to just tow any vehicle at any time because someone told them to, but especially if the person they took it from had the legal and valid title at the time.
@@midnightgamerdad5963 This one is complex. They were contracted by Hertz who said it was their car. They had no way of knowing if Hertz was right or not, and if asked, Hertz could have faxed a copy of the title. So, the tow company may have technically stolen the car, but they were acting in good faith. Yes, they may be on the hook, but their insurance company would probably get involved to defend them as they honestly did not think they were doing anything wrong. If the case went against them, and Hertz was not on the lawsuit, they would then turn around and sue Hertz for their expenses in dealing with Hertz's mistakes.
shady/crook can use tow companies to do their dirty work.steal cars, and the tow driver is sticking their neck out, and being used a lot of times to help others comit a crime, and they don't necessarily are aware of anything......in some cases
Hertz...the only company whose name tells you exactly what it feels like to do business with them.
ROFLMAO. i bought my car from them 12 years ago and it didnt really hertz to bad.
I've read several stories where people rented cars from Hertz. They did not record the rental properly. When the cars were noticed not being on the lot, they reported them as stolen. So here they were on vacation and got pulled over for a stolen car.
Saw this thing happened to a man in Michigan as well. He got a default judgement since Hertz didn't show up or respond
I had something like this happen. When I was 19, I got a car impounded, but the impound lot tried to auction it while it was still under impound and moved it to a neighboring town. The sheriff department caught it, found the car, and wrote me a letter advising me to press charges for grand theft auto. I did. Turned out it was my landlord and his junk yard. Then he tried to hold the car from me until I paid him what he illegally paid at auction for it. He went to jail then a few months later died of a heart attack.
You killed that poor man! Lol.
Sometimes karma lets you watch
Awesome story, I read it to my children before bed. What a happy ending 😊
@@TheBigdog868 And it's really hot.
Had a dui when i was 22, got found not guilty, but they towed my vehicle months before i actually got through the court proceedings, then the police or whoever had it sold it, as it was held for a week or so and then fined for those days, which I didn’t have the money. Never was reimbursed
My god, Hertz is absolutely never going to recover from all these scandals, thefts, and false police reports. It’s literally gotten to the point people have to consider before rental that they could be putting their own lives at risk simply by renting from such a reckless company like Hertz.
This recession will have the government throwing money at them faster than Ukraine! Everything we deem atrocious, they say is _too big to fail._
But renting anything from them is cheap as borscht. There will always be people willing to risk it to save money?
@@downhomesunset
The reason I stopped renting from Hertz is because they had gotten more and more expensive over the decades along with increasingly subpar service. Enterprise may not always be the cheapest but is the most consistent in customer service.
The next time I rent a vehicle, it won't be from Hertz simply because they just don't have their management feces together enough to safeguard me as a customer.
I was for 7 months in prison because of Hertz Germany !
After 7 months ... NOT GUILTY !
If dmv says she is the rightful owner why can she not go and reposes that car.
I’m from UK and a colleague bought an ex military vehicle from auction (with all relevant paperwork). Several weeks later police turned up and recovered vehicle as reported stolen. Colleague waited several weeks then reported vehicle stolen by police to police. They said “not to be ridiculous” but owner persisted and vehicle was returned a couple days later…no apology/explanation.
I use to work for this corporation that had in house counsel. Part of my job was to email the lawyer abt certain actions to see legality of such. And most times the lawyer would reccomend not to do it or reccomend other steps. When i wrote up a report and sent it to powers that be 99.99 percent of the time they would go against legal advice. Could not figure out why until i found out that majority of the time people could not afford or the price of a lawyer cost more than what it was worth. Even if they could sue for court costs and such it sometimes just wasnt worth the risk or they did not have the money up front. I think hertz is just playing a numbers game. They probably did this a few times and just havent made the news yet. I think its a dirty game personally.
It sounds like another revenue stream to me. And you're right, its a legal system not a justice system and it comes at a price many cannot afford. It sounds like Hertz have it all figured out. If they get called out on lets say 1 in 10 and then have to pay they are well still in front.
You'd think Hertz would either consult with their legal department before doing this, or fire them for the terrible advice they keep getting.
No need to consult with legal because they did not expect any gov entity to stand up to them and they were right.
If their legal counsel told them this was OK, Hertz has a pretty good case against them to sue them for legal malpractice.
DMV says Hertz can do it, no problem.
Hertz has more expensive lawyers and deeper pockets than most individuals, so are likely to win. Individuals know this so are unlikely to sue them.
@@jwenting I agree
Ask the corrupt district attorney why charges aren’t being filed.
She paid the tax and back taxes on this car and the state threw their hand up. I call bs. Would she not also have a case against the state for throwing their hands up and not stepping in on her behalf?
How the hell this isnt a criminal case?
Laziness, and an overloaded bureaucracy that will barely prosecute crimes against people (violent crimes) but won't take on crimes against property unless the amounts are huge.
And, a court system that has trouble coping with the load with the few crimes that do make it to the courtroom, vs. plea deals and DAs dropping charges for political reasons.
Why yes, I do live in Southern California, how'd you guess???
Weirdly how towing companies are always blameless. "We don't know how we ended up with this car" is a valid explanation. Great business model.
The shenanigans that towing companies get up to behind the glass at recepton. So the car had a value of 21k how much of that did the towing company pocket
@@gerardmccarthy2432 Yes everyone is screaming Hertz is wrong in this scenario…. the tow company never explained throughout how and where they became in possession of this vehicle and why they took it auction so quickly. Supposedly they sent Hertz notice they were taking it to auction which might be BS in itself . I think this tow company instigated this to make some 💰
Go read the reviews of Cortes Towing in San Diego, LOL. It reeks like they knew what they were doing.
Lol especially because they are the only ones capable of moving the car without the keys.
as someone that was a tow operator, I can tell you they are NOT blameless and they should sue the tow company. It was wrongfully repod.
At one point in December 2022 our car was repossessed shortly after we had made our final payment in October that year, it turns out after we had paid they "lost" our payment. I had to ride through freezing snow and ice for two weeks until they mysteriously found our payment after I threatened to sue. Then I got stuck with storage and towing fees that if mclarty had done their job wouldn't have existed.
Late to the show, but how come Hertz, who doesn't legally own the car anymore, is not sued for theft? You can't legally "repossess" something you don't legally own.
I purchased a car from hertz, better keep it in my garage.
Recently used Hertz, they took my reservation for Christmas Eve but the rental place was actually closed that day. Left me in a terrible situation and then they hit me with a $150 "no show" fee. Funny how I only got a refund, but not paid $150 for my troubles. No show only goes one way
If it was worth my time I'd take them to small claims for breech of contract to recoup the difference in having to get a last minute Christmas Eve rental from another company
I'm surprised anyone still uses hertz. You're lucky they didn't have you arrested.
@@CHMichael it was purely out of convenience. Use the place next door or go on a 40 minute train ride to get to another rental company. I'll definitely take the train ride next time
Pay a lawyer to file a lawsuit for $1,500,000 so that it makes the tv news.
@@MISTER-G-2u That sounds like a surefire way for me to get anti-slapp lawed and lose a bunch of money
I’d have disputed that $150 “fee” with my bank. And showed up the next time they opened. Made sure to document that they were closed. Allowed you to make a reservation and got a lawyer and reached out to the news
I'm wondering how Hertz found out about the car being in her possession. Especially since they didn't bother to respond to the notification that it was about to be auctioned.
In America there in not an honest towing outfit ! They are all SHYSTER or HILLBILLY outfits ! The East Coast Towers are absolutely the worst !
I have had a few situations like this as an auto theft investigator for a police dept. If the person that had the vehicle towed from them can produce a lien free title I had the owner meet me at the tow lot and instruct the tow /repo company release it. They would complain and I told them it is a civil situation. Period. In Arizona the title denotes ownership, no lien no legal repossession, end of story.
Same in Washington state. Title is like cash. If it's in your hand it's yours period.
Any thoughts regarding the investigators in this case telling the owner of the car that it's a civil matter?
@@Melanie16040 Cop playing judge and jury? Remember police do not need to know the law.
The last time I dealt with Hertz, they were VERY quick to use the threat "or else we'll report it stolen immediately". Like, get it here by this time, not a minute later or else we'll report it stolen. Use the original credit card to extend the rental and not a different credit card or a debit card or we'll report it stolen. I'll never do business with them again.
It's been my experience that the people who are most defensive about getting stolen from are thieves.
Spot on comment!
I agreexwith you to an extent. I'm no thief. But, I'll cap a thief stealing my shit.
We Dutch have a saying 'The innkeeper is, the type of person he expects his guests to be'. The people instantly thinking of theft, tend to be thieves.
@@fredpuntdroad8701 That's actually a good saying.
I’ve seen youtube videos mentioning how hertz rented out a car and the renter returned it and hertz claimed their car was stolen. One video had more than one person this happened to. I’m a little surprised hertz can keep doing something like this
BOYCOTT HERTZ WORLDWIDE!
People I know in south Texas had a Ford LTD stolen in the 1970’s. The car was taken into Mexico, there was nothing the police could do. About 6 months later they were shopping in Mexico when they saw the car parked. It had Mexican government plates on it. The dad still had the keys so he tried the lock - it opened. He started the car and drove it back to the US. He really got a kick out of a decal on the sun visor “Property of the Federal Judicial Police.” He stole his car back from the Federales. Apparently they really liked the Ford LTD as police cars but they were hard to get in Mexico.
Self help 1, Federales 0.
She needs to report the car stolen herself.
I’m going through a situation kinda like this with the city of Mobile Alabama. I was the lien holder on a vehicle. I never got any payments and the customer disappeared. About a year later the vehicle some how made its way into a Mobile city impound lot, and was sold off at a police impound. We were actively looking for the vehicle and buy chance found it on a car lot in Theodore, AL by searching the VIN number. I called the dealer to find out how they came in possession of it and they told be the Mobile police auction. So I called the police department and after quite the run around, I spoke to the lone employee in that department. It was her responsibility to take the proper steps to be able to sell this vehicle. Over the phone, the attitude I got about my inquiry was that of a young lady who “snakes” her head back and fourth when speaking about things she would not like to be a part of. In a nut shell she said she contacted to owner, the fees weren’t paid, so they moved forward with selling it. Generally speaking, if the owner of a vehicle is a year and a half behind on payments, they don’t go pay the impound fee. When I asked why I wasn’t contacted considering I’m the lien holder, she said there wasn’t a lien listed. When I told her I had the title in my hand clearly showing me as the lien holder, she told me that she was busy and didn’t have time to talk to me and that I could “get a lawyer” if I didn’t like it. Well by God that’s what I did. It’s on going at this time, but currently a third party consultant that contracts to the city says that the city doesn’t feel like they are at fault and is denying my claim. Big surprise huh! What the city of Mobile has failed to realize is that I am the #1 fan of fuck around and find out. Come he’ll or high water, the city will pay me for my vehicle and the headache I’ve had to deal with since this all began. Remember folks, the more you fuck around, the more you will find out.
The problem is the city has the funds to drag this out forever.
Your best hope is to get a judgment against the city you can use as a lien and then use it to take city property (a vehicle perhaps) of equivalent value.
@@CR7659 I would start by seizing anything not bolted down in the Mayor's office.
@@DaddyBeanDaddyBean Nah, get a judgement, seize a new fire truck. See how fast they cough up the money.
Diesel Kings, what court are you using? i imagine city court will be useless in a case like this
I suspect you will soon learn the phrase sovereign immunity. However, I wish to be updated on how this proceeds!
From all the Hertz issues that have been reported in the last few years, I'm beginning to think the company is run by a psychopath. Seriously, who does business like this? I don't think they even want customers anymore.
Failing to report something stolen when you know for a fact someone has it when they aren't supposed to could be considered abandonment to me.
I spent many years as an insurance adjuster for a large insurance company. I was forced to deal with Hertz due to our corporate agreement. I had some epic run-ins with Hertz forcing them to honor agreements.
They MUST Hate u haha
Bottom line America... Hertz can not be trusted to do the right thing... stupidity or laziness or greed or whatever. Do business with another rental company... Check your BBB re rental companies in your region...
@@yankeepapa304 No company can be. They will always do what is _expedient;_ if they do the right thing, it's completely by accident.
@@xheralt Not all companies are like Hertz. That's a false equivalence.
@@j_taylor they are all like Hertz , you are starting from the wrong attitude
I rented a car at Hertz in Dearborn, Michigan. Went to the gas station to fill it up & it had no gas cap. I returned the car with the exact fuel level it was rented at and the clerk DID NOT open the gas cover at all, but charged me $35 for a missing gas cap, then added $170 for missing fuel because she said it went out full, not with the less than 1/4 tank. Only when I started to call the Dearborn police did she drop the charges (I still have both of the receipts)
You are lucky that she did not try to push the issue as the police would be powerless in that civil matter.
always take pictures when renting
@@bighands69 I had a receipt going out that said the car had 5/16 tank of gas - not full. The police would have had cause to arrest her for theft, and her manager as it was planned since they knew the cars going out didn't have gas caps so they didn't bother to look. Plus if they checked the cars ready to go out and found them missing caps they would have that as more evidence to conspiracy to commit theft.
😯
Before leaving with a rental have the fuel level noted on the rental agreement, among the other deficiencies.
You would THINK that a towing or repo company would at least check to see if the person sending them out has legal authority to do so - title, ownership of property where the whatever is parked, something - even if they don’t run an actual title search. That they don’t always amazes me.
One time I parked my car in a car park . There was a car workshop nearby. I didn’t realise I left my spare key in the car . Went to help another buisness . Came out thought my car was stolen . Look around and the car work shop were part way through a service . The apprentice didn’t read his job sheet and just looked at Nissan and assumed my car was the one he was looking for . Then they started complaining about the state of my car . Told them where to go as they driving my car. They effectively stole my car and then started complaining about my car
Was the service still free though! Haha
One thing that sticks out to me in this case. The tow yard that auctioned the vehicle has "no records" as to how the car ended up in their yard. That is going to be a problem. Without a tow record of how and why the car was impounded, the auction may be nullified. Definitely not the woman that bought the cars fault. My theory is that the car was sold to a "friend" of the tow yard at a decent discount, noticed the valuation (between $501-$4000 for a 2022 Camry, LMAO) on the auction paperwork from a TV report, then flipped on facebook. Knowing the shadier side of the towing business, not an unreasonable assumption.
That may relate to questions and issues I raised in a new comment...
*Something else needs explaining:* How did Hertz find the car in order to have it towed, when the car had a new and different license plate? Did they use some kind of electronic tracking like LoJack? If so, that raises additional questions: Is LoJack also liable for damages, as an accessory to fraud/crime? Is there anything a new OWNER can do to make sure such things are turned off or removed? If the electronic tracking is a factory original system, does the car manufacturer now become liable for damages as an accessory to fraud/crime? If the towing company was not part of Hertz, is the towing company also liable for damages, as an accessory to fraud/crime?
Next set of extra questions: If ANY kind of _remote tracking_ was involved, why was the vehicle not reclaimed by Hertz at a much earlier date, before the unfortunate woman ever bought it? This being a cross-border case initially, why was the vehicle not flagged at the border, or immediately after crossing, and hunted down for reclamation at that early date, before some random towing company could ever get involved?
Finally: Or was the car identified visually by some other means, perhaps a window sticker, using either human sight or something related to machine vision? In that and some of the other scenarios I've explored, it seems like folks should be made aware that they can and should take actions to prevent their vehicle becoming the target of this kind of _corporate "self help."_
So, @user-ms1jf2pv2r - Could there be some kind of shady system which tow truck drivers have, that allows them to just drive around and get some kind of alert when they are near a vehicle somebody has been 'playing games' with and so tow it away, even though it may have been honestly bought by some unlucky person at the end of a chain of games?
So Hertz not only obstructs justice and puts innocent men behind bars out of sheer laziness, and gets people arrested for using their services normally... but also STEALS CARS.
Hertz is GTA protagonist.
That's what I'm thinking here... What a big company like Hertz is going to do with a STOLEN car in their inventory?
Anytime I hear about Hertz it reminds me of this special about the companies weird reactions to theft/rentals and I remember one man saying that Hertz hurts people. And now thats the slogan I associate with them because they do these outlandish things to people or customers.
It sounds like Hertz conspired with a towing company in the theft of a vehicle.
Loved the chuckle when you read “Hertz brand standard” in their statement.
LMAO🤣
My brother used to own a towing company. One day an apartment complex called him to tow away an abandoned car. It was a 2 year old Nissan Maxima with a flat tire and a bent rim. He went through the whole process of notifying the lienholder through registered mail as required by the state. After the required wait time for a response, it was sold with a new title. Three months after it was sold, the bank that was the lienholder called and said that they were sending a tow truck to pick up the car. When he told them that the car wasn't theirs anymore, they threatened with a lawsuit. My brothers lawyer put a swift stop to the proposed lawsuit.
We already know tow drivers steal our cars. Thanks for sharing. 🙄🙄🙄
So he gets the benefit of an expensive 2 yr old car with just a flat & bent rim? Yeah, that's very honest of you😢😢😢😢😢. Tow drivers are thieves too. I'm surprised they aren't sniped at.
@mawi1172 Apparently reading comprehension is not one of your strong attributes. The tow truck was requested by the apartment complex management to remove the abandoned vehicle from their property. The only 'people' who were affected by this was the bank that financed the vehicle. It had been abandoned for about a month before being picked up and when the bank was notified by registered mail of the fact that the towing company had the vehicle, the bank totally ignored the fact until they realized that payments hadn't been made for over 6 months.
OJ Simpson 2008
@@mawi1172 The bank could have taken prompt action to recover their vehicle once they were legally notified. They FAILED. Not the tow operator's problem, he's got expenses to have towed away the vehicle and then stored it. At a certain point, the vehicle is considered "abandoned" and the tow operator may sell it.
When the police showed up, could she have reported the car stolen on the spot? Hertz would have been on the hook for car theft.
I had this happen to a customer of mine. The former finance company got wind of the new registration went down to my customers house and towed the car! Thank goodness the vehicle was bought at the local police auction by my dealership so the police had record of the car being sold to the dealership. What a scam!
I find it appalling that a corporation can get away with anything they want! And no one gets punished.
This needs to change!
The corporation or the seller can be ordered to pay compensatory, consequential and punitive damages including attorneys' fees when she wins in court.
@@UpnorthHere yeah, but any amount that a jury would award the victim as reasonable damages to an individual is going to be a rounding error in Hertz's operational budget. Until CEOs start seeing jail time for corporate malfeasance, this problem will only get worse.
@@UpnorthHere And to make up the difference of the loss, the corporation will then (eventually) increase the price distributing the "punishment" across all the people using their service.
And that's why PastelChloe is correct to call it appalling. The corporation does get away with what they want, and they make the population pay the punishment.
It's called Capitalism.
@@deadby15 It's called the NWO. I'm old enough to remember that it didn't used to be like this at all.
At least they did not have the people arrested . . . THIS time.
So what happens if Hertz now parks the car illegally and it gets towed and sold at Auction? Then it's no longer hers?
Boils down to whether the towing company properly notified Mexican Hertz. Lady will have recourse either way.
This is a PR nightmare that Hertz can't afford. Their best move would be to have that car towed back where they found it, appologize, ask for forgiveness, and take them to a VERY nice resaurant for dinner. But of coarse, they won't. They seem to hell-bent on doing the wrong thing lately.
They already owe her for time and money spent thus far, plus the loss of wages to deal with this nightmare and we don't even know if she kept her job as it may depend on her having a vehicle. Dinner aint gonna cut it.
They like many large corporations aren't actually interested in doing any of the stuff that "being a business" normally entails. Why do any of that hard stuff when just bringing in enough cash flow to keep the lights on let's them game the system by skimping another 0.1% off costs to get a bonus. Or just be "too big to fail" or take that 0.1% saved and buy back stock inflating it's price.
Lol you're under the impression this was all some kind of horrible accident? This was intentional. Rental companies selling cars under the table and then reporting them stolen is a firmly established revenue stream at this point. There is a reason that tow company has no record of how that car even ended up in their lot and hertz has no record of who supposedly rented it and never returned it.
🤣🤣What do you in the 1950's? The world doesn't work like that.
@@kewrock
That's precisely the problem. Too many people are only concerned about what's going to benefit them/their company/their organization rather than what the moral and proper thing to do is.
If this was in the 1950s, or even the 1980s for that matter, this company absolutely would have profusely apologized publicly and done everything possible to make them whole.
That was something that was believed to be necessary in order to avoid severe damage to their reputation and severe damage to the continued financial prospects of the business. The fact that they no longer feel the need to do the proper thing, even if only for PR purposes, is an indication of the moral decline of the population in general.
It's the reason crime is so rampant. It's the reason corporations are so comfortable with taking advantage of the consumer. It's the reason government are so comfortable passing ridiculous and often times unconstitutional laws. And it's the reason cops are so comfortable abusing their power.
I'm honestly surprised this woman wasn't charged with procession of stolen property, I'm taking it that she was lucky enough to have a decent copper.
Hertz has a bad reputation. They have been known to get people arrested for stolen vehicles that are paid up. People of money and prestige at that.
$20,000 isn't chump change to anyone, but that's an entirely absorb-able loss for Hertz while the image damage is probably far more than that and when you add in the seemingly high odds of losing and it costing them even more money there's really no upside for them to do this. I imagine they were originally hoping she'd be scared by the big bad company and immediately give in and they'd get the car quietly, but once this hit the news they should have known to issue a mea culpa, so sorry, and drop it.
Hertz is in bankruptcy and their image is already somewhere between a pile of rotting dog shit and Adolf Hitler.
Yes, this. and we all know this isn't the first time.
Hertz' image damage? Can you damage something that's already broken in a million pieces and covered in rat poop? In this case it wasn't a customer who was screwed but someone who (wisely) was not renting a car from them at all.
I can see the slogans now. "It hurts to rent Hertz!"
(Yes, I know she didn't but they have screwed plenty of people who did.)
They just came out of bankruptcy so they may not have the money.