Once again a RUclips volunteer saves the day. Philips surely knows there is an issue with that screw and a little application of Loctite during Sonicare factory assembly would avoid the problem. But then that would affect sales of new brushes?????? Great tutorial
Honestly I don't think I'll be buying a Phillips brush ever again. They came in a pair and they both started malfunctioning within a week of one another. They are designed to break.
Philips is struggling since a few years, I think they 1) wanna save the 2ct of loctite every time 2) know this would make them sell more So you save money and at the same time make more, from a business standpoint it’s reasonable but idk it’s not that big of a deal if you know how to fix it. As long as they don’t go apple and pair stuff to the board ofc
Hi! I've just gotten my kids's Sonicare Kids toothbrush /HX6340/ to work again, thanks to your video. I'm a 34 yo mum and I've never dared to touch anything with electricity before, lol. They had dropped it and the magnet was touching the wirey thing. My job was a bit easier because I did not have to remove the head part to get to that screw (there were no cables outside coming from the head). My father would be proud, if he would still be around. Thank you.
Thank you for this video. You saved me $100. I was about to throw my toothbrush away as the head was so loose and it was so loud. I've had it a few years so figured it was just finished. Saw your video, took it apart and tightened the screw and it's as good as new. Much appreciated.
I have a 2 year old Sonicare, all dark blue, with just an on/off switch. So it's a more basic model. Recently, it started wobbling making quite a bit of noise. I followed this video to open up the toothbrush base and extracted the internal mechanism/motor. Lo and behold, a small screw and nut fell right out. I spotted the place where they belonged and reinstalled them. I tightened the crew very well. Every other part and wire of the mechanism appeared to be in place and stable. So I placed the mechanism back into the case and replaced the bottom cap. The wobbling and loud noise stopped and the toothbrush purrs again like it ought to. Thanks, Loiez!
Thank you very much! This is very helpful and saved me from buying a fourth (yes, fourth!) sonicare. All the previous ones I thought had died, but it seems most likely could have been saved. Philips seems to be a master of planned obsolescence.
Thank you, saved me a lot of money, was wondering if it was broken because of the metal shaft getting wobbly. But to my surprise it was just a loose bolt. Many thanks from Saudi Arabia.
Thanks - great detailed instructions. I was worried about voiding any potential warranty claim. So I called Philips. They agreed to send me a replacement toothbrush. I then fixed my "broken" one. Now I have two! Super happy.
Thank you so much for taking the time to show this. My toothbrush is now working well again. No rattle. The screw was still in but not contacting. It is now and nice and tight.
TIP FOR EASIER OPENING Hey! Huge thanks for the awesome disassembly video! 🙌 Your guide saved my toothbrush. I've got a couple of quick tips to add: 1) Instead of prying it open, try hot gluing a bolt to the bottom lid and pull. Peel off the glue or use a blowdryer afterward. 2) When adjusting magnets, keep the gap to about one credit card thickness for optimal vibrations. (bigger gap means weaker vibrations) For those facing the pressure sensor issue (yellow blinking light) you can easily recalibrate it: 1) If your handle is currently on the charger, please remove. 2) Place your handle on the charger. Make sure that the charger is plugged in to a live outlet. Leave the handle on the charger for at least 45 seconds. 3) Remove your handle from the charger and place it back on the charger for at least 45 seconds four more times.
Sweet, you also saved me $50 because the head's screw was loose and making an awful noise, as well as not shaking the head how it's supposed to. I tightened it and it works brand new again.
Danke mein Herr. Your video enabled me to fix the loose screw at the head of my Sonicare HX6829/75 in less than 10 minutes. A replacement would have cost me $50 USD as these are sold in pairs by Costco in the U.S.
Thank you for posting this video! I followed your directions for accessing the inner workings and tighten the screw (which fixed the wobbling). Good as new! Saved me $50-$100 on a new one!
Despite all your warnings I used metal and totally destroyed the bottom of my toothbrush as I kept getting frustrated. No idea how you can keep so calm!
Thought I had to buy a new one. But after a little search I found your video and all I had to buy was some loctite. This was so easy with your instructions. Thanks a lot!
My disabled mother uses a similar electronic toothbrush model and I was able to fix hers rather than her having to unnecessarily throw it away and buy a new one. My upmost Gratitude to you. 🙏
Thank you!!! A $280 toothbrush.. only 1.5 years old. The head got too loose and was making loud noises and not moving the head enough. Followed this video.. the screw fell out when I opened it. Put the screw back in. Good as new!
Thank you so much for this amazing tutorial! I dropped my Sonicare last week and saw an ifixit guide which said that the magnets can get stuck due to the fall. However, the guide was for an older model which didn't have the ribbon cable for the sensor. When I noticed the ribbon cable in mine during disassembly, I found your video and was able to finish the repair that way! Thanks again :)
Honestly, one of the best videos on youtube. Was about to send it to service after 4 years of daily usage (having this issue in the last 3 wks), thought it would be nice to try DIY and your clip was the answer! Thanks and have a good day!
Thanks for the informative video. My handle had the exact same issues that got resolved precisely as you described. The only thing different he did was screw a 1/4-20 threaded bolt into the bottom hole on the end cap and pulled it straight out without the need to use pliers, rags, and plastic wedges. Thanks again for the great instructions on the repair!
Excellent video, thanks. I found out the hard way that renewing/replacing the head-shaft alone is not always going to fix the problem. However the re-setting of the gap between the magnetic solenoids and that of the metal linkage section (which transmits the vibrations to the toothbrush shaft) was the thing that fixed it for me and made it as powerful and problem-free as when it was first purchased in day one. Using the credit card to acquire the correct gap size is genius! Thank you.
I’ve had one for four years without an issue just recently opened it up tuned it up tightened everything up and re-gapped the magnet distance and it’s absolutely perfect. Those things are bulletproof.
WARNING for anyone attempting the second fix at the end. Great video, love the details. I was able to use this fix on multiple brushes. On my newest brush it became loose almost immediately, and also had a louder than normal buzzing. So I attempted the second part of the fix for the first time. (Adjusting the space between the magnets). It seems like the rattling intensifies if they are touching which loosens the top screw even faster. Unfortunately I had trouble with this second fix. Specifically the black plastic under the PCB, trying to remove the tabs/clips. The video does not go into too much detail and just uses a flat head to pry it loose. However I couldn't seem to get it to work myself. The locking mechanism that keeps it together is pretty clever, and uses dual stage plastic locks. Here is the warning, just putting a screw driver under the plastic and trying to pry it loose is a bit dangerous as there are parts of the PCB exposed under there. I unfortunately scraped my PCB a bit which killed my brush, and it was off to the store for yet another one. I'd probably recommend ignoring the second fix after that experience, studying the locking mechanism more closely on my damaged brush, you need to extend the spring (separating the top and bottom) to it's maximum to allow the center plastic clip to leave it's slot in the metal. However when you do that, it forces two plastic tabs (1 on each side) into additional locking holes on the metal. So you have to manage all three plastic clips at once, all while keeping the spring extended, and avoiding the PCB. And this area is all hidden underneath so it's very hard to see (and dark). Either way, for fixing the screw this video is great and I am thankful for it.
@@Turtle5598 Be careful. It really doesn't pry off. There are two sets of clips underneath, and they are designed to make it VERY difficult to come off. The first one is a vertical plastic clip that goes through a gap in the metal lengthwise of the shaft. It can only come out from under the metal, when the black plastic part is slid as far away from the brush head as possible. (pulling the two ends apart). However to prevent this from happening, there are two other clips, (one on each side of the metal, straddling the middle one). These are square clips and go under the metal ONLY when it's slid all the way back. (So basically when you pull the two ends apart, you line up the middle plastic tab to come out, but then the 2 plastic tabs on each side are now locked into position. You need to essentially push them up away from the metal back through their holes. But you have to do this while somehow at the same time keeping tension on both ends of the want keeping them as far apart as possible. And the mistake I made is I was fishing around under the metal trying to hit/release the black plastic tabs, and not being careful, and I accidentally scratched the green circuit board, also underneath. Which pretty much killed all the electronics. It's really challenging. Even after breaking it, I decided to go back in and see if I could get it apart. Still couldn't do it, even knowing exactly how the mechanism works. It's a very smart design that really discourages/prevents the pieces from coming apart (due to vibration). So much so that even trying to do it intentionally seems like a super tricky task.
Sehr gute und nachvollziehbare Erklärung der Ursachen für die Probleme als auch der einzelnen Schritte zur Behebung. Schritt für Schritt abgearbeitet - und die elektrische Zahnbürste läuft wieder zufriedenstellend. Vielen Dank!
Thanks a lot for this video, not only the noise is gone but also the toothbrush vibrates a lot better thanks to that gap. I just hope those two little screws can hold it for some time before they slip, I think they are too small not a great design from philips here.
Thanks for the great instructions - was about to buy a new one for 80€, less than 5 minutes later and a tightened screw - 80€ saved. Thank you :) btw. didn't do the work with the plastic but used a phase tester, a few scratches yes but the cover was gone after 30 seconds
GREAT!!!!!! VIDEO. 1 million thanks. I wasn't really looking forward to buying another one. Thanks again for that terrific instructions and the great angle you shot this video at. We could see everything clearly.
Thank you for this video! I got mine working again. If anyone follows these steps and it still doesn't work, try removing and replacing the battery, carefully. That did the trick for me.
Thankkkkkkkk youuuuu!!! I just watched about 10 of these videos. Yours was the one that enabled me to fix mine from start to finish. Thank you so much for putting the time into this video 👏🏽👌🏽🙏
Haha that was exactly the reason why i decided to make this video, besides the fact that there a tons of similar other, but not solution-aimed videos :)
Thanks for the video - I appreciated your thoroughness. I repaired 2 sonicares in half an hour. One note, however. I repaired the first sonicare using those plastic shims that you used in the video., And it took a long time for me to get that bottom piece out, and I definitely scratched the piece in the process. On the second sonicare, I used a very small flat head screwdriver, and the piece came out in like a minute, with no scratches.
@@rlepage2007 yes i know there id also another option to use an M6 or M8 bolt that is screwed into the hole and then if you pull it, it pops out - many ways lead to rome
Hardest part was getting the bottom lid off, everything else was super easy, thanks! Insane that there's no easy way to pop it off, since the actual repair was so simple. I just had to fasten that tiny screw
Thanks so much! Notably this also almost exactly to other Philips Sonicare models. I have an HX993W and there was only one small difference (just the one screw needed to be loosened when dealing with creating the gap for the credit card). Really helpful guide!
Thank you! I was able to fix my wife's Sonicare, just a loose screw. Seems like they should glue that screw or put a threadlock on it or something to hold it. Only thing I couldn't do was open it with any piece of plastic, so I had to use a screwdriver and damaged the plastic housing a bit. Hopefully the gasket keeps it watertight enough.
Thank you very much for making this video. I did not have the "magnet issue", I only needed to tighten the screw on the head and my toothbrush works like a charm again👏
The correct diameter screw screwed into the charging hole works wonders. You eliminate all of the squeezing and prying. Screw in the screw carefully and pull on the screw to remove base. Loctite will help keep the screw from vibrating loose again. And regarding the comment about the head still being loose; slightly loose is normal for the vibrating brush head. Sonic vibration. This is an easy fix. Thanks for the video.
Thanks! I was able to fix the loose screw - excessive vibration problem in mine thanks to your video. Fortunately, I already had a toolkit for opening up smartphone and tablet case. Necessary to be able to open something like this without damage.
Thank you - this video was easy to follow. Sadly as I was reassembling, I realised my problem was that the nut retainer at the brush head had sheared entirely due to metal fatigue. But thank you for helping me get the thing open so I could investigate!
Man, this was awesome. I kept dissasembling mine with you, and it was nice, straightforward and revealed a lot of tootbrush secrets. Great job. Thanks a lot!
Thank you so much, Loiez! I was able to troubleshoot my brush and get it back up and running. Luckily, it was only the top screw that you removed at the 12-minute mark that needed to be reset tightly. It seems like this would be a common fail-point, as you mention early in your video. Thanks you again for the clear and helpful guidance!
The top screw had completely loosened and was jumping around in the casing. After i opened it i had to find the screw and metal part because they just fell out and down to the floor 🤣 But now it works perfectly again, thanks!
Fantastic. The only thing that really made this tricky was the fact that I couldn't see the internal "grips" to press down so the internals could be separated from the casing. Nevertheless, I just took a small flathead and working it around the inside where you indicated on both sides (seeing the best I could with a flashlight). Either way -- thank you -- like others in the comments, I have given my Sonicare new life, and a few tiny drops of Loctite red on that damn screw. Cheers!
Huge thanks! I had 4 of these all with the same issue. In every single one, the screw was so loose, it had fallen out. This morning, I fixed them all. Superhelpful!! (i know, why did I keep buying them?).
Thank you for your manual for demontage. My sonic have same issue three months after waranty, you manual for demontage saved me 100dollars, thank you boss.🎉🎉
Awesome video, thanks. I needed to move the magnet in mine and it works much better now, before it would stop vibrating if you put any pressure on the brush head .
great video! the spacing part was key for me as tightening the screw was not enough to reduce rattling. for anyone that still has rattling after this is done, once you slide the mechanism back into the housing it should put enough pressure on the components to get rid of the leftover rattles.
😂 that is pretty sad but at least you now know that was the problem - i personally would not support the manufacturer for having this planned obsolescence by just buying a new one. As you see by the major feedback on this video, this is by far a common problem and needs to be adressed in future models.
So after reading your reply I decided to give it a shot. I didn't have a plastic piece to open it up so I used a tiny screw driver, it left a couple marks but I didn't damage anything. And I figured since I was going to replace it anyway no big deal. Now it's back to normal and working again. Planned obsolescence is such bullshit. Thank you for the video!
@@captaincake4331 wow this made my day - so glad that you just tried it, even though it now has the used look, you learned something and also rescued the device :))
Helped me fix two. The wires that he is so careful that attach to the head are to the sensor that reads how many time you used your toothbrush head. So if you break them it’s not the end of the world. You can still you it. You just have to manually decide when to change your toothbrush head.
Thanks for the new video. These newer models have more wires inside and I was wondering how you can pry the two pieces apart to access the two opposite screws... the answer is you don't! You should carefully lift the circuit board with the silicone and move it aside just enough to get to the other screw. Your video clearly shows how it's done. Excellent, thanks 💯!!
Calm down it’s as if you’d complain that your car needs an oil change. Y’all always wanna sue everyone and everybody… I tear that thing down in less than two minutes
I was able to open a gap between the electromagnet and magnet by prying between the two with a small screwdriver, so I did not need to do any disassembly, besides removing the main housing. Now the toothbrush is in works well.
After I found this video I told my wife I could fix it for her, she was so impressed! Thank you so much!
Alwas good to impress the wifeys 😜✌️
Haha I did the opposite and impressed my husband! He is so impressed by his wifey!
Once again a RUclips volunteer saves the day. Philips surely knows there is an issue with that screw and a little application of Loctite during Sonicare factory assembly would avoid the problem. But then that would affect sales of new brushes?????? Great tutorial
@@tonymitchell9561 thanks mate
Honestly I don't think I'll be buying a Phillips brush ever again. They came in a pair and they both started malfunctioning within a week of one another. They are designed to break.
Philips is struggling since a few years, I think they
1) wanna save the 2ct of loctite every time
2) know this would make them sell more
So you save money and at the same time make more, from a business standpoint it’s reasonable but idk it’s not that big of a deal if you know how to fix it. As long as they don’t go apple and pair stuff to the board ofc
Thanks for the video! the push to make all appliances and electronics repairable must be supported across the world!
Hi! I've just gotten my kids's Sonicare Kids toothbrush /HX6340/ to work again, thanks to your video. I'm a 34 yo mum and I've never dared to touch anything with electricity before, lol. They had dropped it and the magnet was touching the wirey thing. My job was a bit easier because I did not have to remove the head part to get to that screw (there were no cables outside coming from the head). My father would be proud, if he would still be around.
Thank you.
@@nerevarine90 cutest comment so far - so glad i could help 🤗
Excellent tutorial! I was getting ready to purchase a new toothbrush, but this fix probably added an extra 5 years to it's lifespan. Thank you!
Thank you for this video. You saved me $100. I was about to throw my toothbrush away as the head was so loose and it was so loud. I've had it a few years so figured it was just finished. Saw your video, took it apart and tightened the screw and it's as good as new. Much appreciated.
great!
Thank you so much! I was about to buy a new toothbrush and saw your video. Fixed it in 5 minutes.
The same here my father droped toothbrush on flor and stopped working in 15 minutes I managed fixed it (the hardest part was to find old ID card)..
This is actually the best and most detailled video regarding this obselescence cursed toothbrush. Thank you very very much!!
@@drgaubi that's why it is here :) glad i could help!
I have a 2 year old Sonicare, all dark blue, with just an on/off switch. So it's a more basic model. Recently, it started wobbling making quite a bit of noise. I followed this video to open up the toothbrush base and extracted the internal mechanism/motor. Lo and behold, a small screw and nut fell right out. I spotted the place where they belonged and reinstalled them. I tightened the crew very well. Every other part and wire of the mechanism appeared to be in place and stable. So I placed the mechanism back into the case and replaced the bottom cap. The wobbling and loud noise stopped and the toothbrush purrs again like it ought to. Thanks, Loiez!
@@marypaulwillert-olson4984 glad i could help! :)
Thank you very much! This is very helpful and saved me from buying a fourth (yes, fourth!) sonicare. All the previous ones I thought had died, but it seems most likely could have been saved. Philips seems to be a master of planned obsolescence.
Thank you, saved me a lot of money, was wondering if it was broken because of the metal shaft getting wobbly.
But to my surprise it was just a loose bolt.
Many thanks from Saudi Arabia.
Thanks - great detailed instructions. I was worried about voiding any potential warranty claim. So I called Philips. They agreed to send me a replacement toothbrush. I then fixed my "broken" one. Now I have two! Super happy.
Thank you so much for taking the time to show this. My toothbrush is now working well again. No rattle. The screw was still in but not contacting. It is now and nice and tight.
TIP FOR EASIER OPENING
Hey! Huge thanks for the awesome disassembly video! 🙌 Your guide saved my toothbrush. I've got a couple of quick tips to add:
1) Instead of prying it open, try hot gluing a bolt to the bottom lid and pull. Peel off the glue or use a blowdryer afterward.
2) When adjusting magnets, keep the gap to about one credit card thickness for optimal vibrations. (bigger gap means weaker vibrations)
For those facing the pressure sensor issue (yellow blinking light) you can easily recalibrate it:
1) If your handle is currently on the charger, please remove.
2) Place your handle on the charger. Make sure that the charger is plugged in to a live outlet. Leave the handle on the charger for at least 45 seconds.
3) Remove your handle from the charger and place it back on the charger for at least 45 seconds four more times.
Sweet, you also saved me $50 because the head's screw was loose and making an awful noise, as well as not shaking the head how it's supposed to. I tightened it and it works brand new again.
I just fixed 3 toothbrushes after watching your video! Thank you so much!
Worked like a charm! The head screw was loose and now working well. Thank you!
Insane how many of us having this same problem and how difficult it is to fix
me too wtf
Danke mein Herr. Your video enabled me to fix the loose screw at the head of my Sonicare HX6829/75 in less than 10 minutes. A replacement would have cost me $50 USD as these are sold in pairs by Costco in the U.S.
Thank you for posting this video! I followed your directions for accessing the inner workings and tighten the screw (which fixed the wobbling). Good as new! Saved me $50-$100 on a new one!
Nice, that is the best feedback ✌️
Despite all your warnings I used metal and totally destroyed the bottom of my toothbrush as I kept getting frustrated. No idea how you can keep so calm!
Hahaha same
Thought I had to buy a new one. But after a little search I found your video and all I had to buy was some loctite. This was so easy with your instructions. Thanks a lot!
My disabled mother uses a similar electronic toothbrush model and I was able to fix hers rather than her having to unnecessarily throw it away and buy a new one.
My upmost Gratitude to you. 🙏
Thanks for this tutorial. Saved me buying a new one. I dropped some lock tite on that screw so it ain't ever coming undone again lol
Thank you!!! A $280 toothbrush.. only 1.5 years old. The head got too loose and was making loud noises and not moving the head enough. Followed this video.. the screw fell out when I opened it. Put the screw back in. Good as new!
Great job! Making detailed repair videos takes time. We have the same toothbrushes and the same problem, so much appreciated.
Thanks! Followed all instructions and the toothbrush now works like a charm!
I also had the issue with the loose screw and your video saved me from having to buy a whole new toothbrush; thank you so much!!
Thank you so much for this amazing tutorial! I dropped my Sonicare last week and saw an ifixit guide which said that the magnets can get stuck due to the fall. However, the guide was for an older model which didn't have the ribbon cable for the sensor. When I noticed the ribbon cable in mine during disassembly, I found your video and was able to finish the repair that way!
Thanks again :)
Great, always welcome :)
Honestly, one of the best videos on youtube. Was about to send it to service after 4 years of daily usage (having this issue in the last 3 wks), thought it would be nice to try DIY and your clip was the answer! Thanks and have a good day!
Haha so glad i could help! Happy brushing
Thank you! Excellent guide (particularly the credit card spacing). This was exactly my problem, you saved me from buying a new one!
Thanks for the informative video. My handle had the exact same issues that got resolved precisely as you described. The only thing different he did was screw a 1/4-20 threaded bolt into the bottom hole on the end cap and pulled it straight out without the need to use pliers, rags, and plastic wedges. Thanks again for the great instructions on the repair!
Every single thing you brought up worked perfectly for my Sonicare HX991B repair. Great help, thanks a ton
Excellent video, thanks. I found out the hard way that renewing/replacing the head-shaft alone is not always going to fix the problem. However the re-setting of the gap between the magnetic solenoids and that of the metal linkage section (which transmits the vibrations to the toothbrush shaft) was the thing that fixed it for me and made it as powerful and problem-free as when it was first purchased in day one. Using the credit card to acquire the correct gap size is genius! Thank you.
thanks for the warm words :)
Thank you so much, you saved me £100, my head was so loose and when I looked the screw had completely come out
I’ve had one for four years without an issue just recently opened it up tuned it up tightened everything up and re-gapped the magnet distance and it’s absolutely perfect. Those things are bulletproof.
WARNING for anyone attempting the second fix at the end.
Great video, love the details. I was able to use this fix on multiple brushes. On my newest brush it became loose almost immediately, and also had a louder than normal buzzing. So I attempted the second part of the fix for the first time. (Adjusting the space between the magnets). It seems like the rattling intensifies if they are touching which loosens the top screw even faster.
Unfortunately I had trouble with this second fix. Specifically the black plastic under the PCB, trying to remove the tabs/clips. The video does not go into too much detail and just uses a flat head to pry it loose. However I couldn't seem to get it to work myself. The locking mechanism that keeps it together is pretty clever, and uses dual stage plastic locks.
Here is the warning, just putting a screw driver under the plastic and trying to pry it loose is a bit dangerous as there are parts of the PCB exposed under there. I unfortunately scraped my PCB a bit which killed my brush, and it was off to the store for yet another one. I'd probably recommend ignoring the second fix after that experience, studying the locking mechanism more closely on my damaged brush, you need to extend the spring (separating the top and bottom) to it's maximum to allow the center plastic clip to leave it's slot in the metal. However when you do that, it forces two plastic tabs (1 on each side) into additional locking holes on the metal. So you have to manage all three plastic clips at once, all while keeping the spring extended, and avoiding the PCB. And this area is all hidden underneath so it's very hard to see (and dark).
Either way, for fixing the screw this video is great and I am thankful for it.
@@aggies11 thanks gor the in-depth feedback - i don't know for me it was still comparably easy... but gread that i already helped you several times!
I’m stuck on the same part, cannot pry it off, ugh
@@Turtle5598 Be careful. It really doesn't pry off. There are two sets of clips underneath, and they are designed to make it VERY difficult to come off. The first one is a vertical plastic clip that goes through a gap in the metal lengthwise of the shaft. It can only come out from under the metal, when the black plastic part is slid as far away from the brush head as possible. (pulling the two ends apart).
However to prevent this from happening, there are two other clips, (one on each side of the metal, straddling the middle one). These are square clips and go under the metal ONLY when it's slid all the way back. (So basically when you pull the two ends apart, you line up the middle plastic tab to come out, but then the 2 plastic tabs on each side are now locked into position. You need to essentially push them up away from the metal back through their holes. But you have to do this while somehow at the same time keeping tension on both ends of the want keeping them as far apart as possible.
And the mistake I made is I was fishing around under the metal trying to hit/release the black plastic tabs, and not being careful, and I accidentally scratched the green circuit board, also underneath. Which pretty much killed all the electronics.
It's really challenging. Even after breaking it, I decided to go back in and see if I could get it apart. Still couldn't do it, even knowing exactly how the mechanism works. It's a very smart design that really discourages/prevents the pieces from coming apart (due to vibration). So much so that even trying to do it intentionally seems like a super tricky task.
Sehr gute und nachvollziehbare Erklärung der Ursachen für die Probleme als auch der einzelnen Schritte zur Behebung. Schritt für Schritt abgearbeitet - und die elektrische Zahnbürste läuft wieder zufriedenstellend. Vielen Dank!
Super freut mich sehr dasses geklappt hat! :)
Thanks a lot for this video, not only the noise is gone but also the toothbrush vibrates a lot better thanks to that gap. I just hope those two little screws can hold it for some time before they slip, I think they are too small not a great design from philips here.
Thanks for the great instructions - was about to buy a new one for 80€, less than 5 minutes later and a tightened screw - 80€ saved. Thank you :)
btw. didn't do the work with the plastic but used a phase tester, a few scratches yes but the cover was gone after 30 seconds
GREAT!!!!!! VIDEO. 1 million thanks. I wasn't really looking forward to buying another one. Thanks again for that terrific instructions and the great angle you shot this video at. We could see everything clearly.
Haha, no worries, glad I could help!
Thank you for this video! I got mine working again. If anyone follows these steps and it still doesn't work, try removing and replacing the battery, carefully. That did the trick for me.
Thankkkkkkkk youuuuu!!!
I just watched about 10 of these videos. Yours was the one that enabled me to fix mine from start to finish. Thank you so much for putting the time into this video 👏🏽👌🏽🙏
Haha that was exactly the reason why i decided to make this video, besides the fact that there a tons of similar other, but not solution-aimed videos :)
Thank you so much!!! My screw in the head part was loose! So glad I didn’t have to buy a new brush
Thanks for the video - I appreciated your thoroughness. I repaired 2 sonicares in half an hour. One note, however. I repaired the first sonicare using those plastic shims that you used in the video., And it took a long time for me to get that bottom piece out, and I definitely scratched the piece in the process. On the second sonicare, I used a very small flat head screwdriver, and the piece came out in like a minute, with no scratches.
@@rlepage2007 yes i know there id also another option to use an M6 or M8 bolt that is screwed into the hole and then if you pull it, it pops out - many ways lead to rome
Some people suggest hot glue; melt it on the bottom and pull it hard once, it’s just a rubber o ring seal and a cap with clips
Hardest part was getting the bottom lid off, everything else was super easy, thanks! Insane that there's no easy way to pop it off, since the actual repair was so simple. I just had to fasten that tiny screw
Vielen vielen Dank....mit der Anleitung und dem Anziehen der Schraube läuft sie wieder wie neu!!!
That video was very helpful for fixing my wobbly head. Saved me 120 eur.
So helpful! I dropped my toothbrush and thought I had to toss it and get a new one. Thanks for posting this! ❤
What a luck that you tried a quick google and came here :D
Thanks so much! Notably this also almost exactly to other Philips Sonicare models. I have an HX993W and there was only one small difference (just the one screw needed to be loosened when dealing with creating the gap for the credit card). Really helpful guide!
Thank you for this awesome step by step. The screw was completely loose in the case for me, so no wonder it was all over the place!
Thank you! I was able to fix my wife's Sonicare, just a loose screw. Seems like they should glue that screw or put a threadlock on it or something to hold it. Only thing I couldn't do was open it with any piece of plastic, so I had to use a screwdriver and damaged the plastic housing a bit. Hopefully the gasket keeps it watertight enough.
Thank you for this! My brush head became loose and I was worried I'd have to toss it out until I found this video and fixed the problem myself!
Thank you very much for making this video. I did not have the "magnet issue", I only needed to tighten the screw on the head and my toothbrush works like a charm again👏
The correct diameter screw screwed into the charging hole works wonders. You eliminate all of the squeezing and prying. Screw in the screw carefully and pull on the screw to remove base. Loctite will help keep the screw from vibrating loose again. And regarding the comment about the head still being loose; slightly loose is normal for the vibrating brush head. Sonic vibration. This is an easy fix. Thanks for the video.
Thanks! I was able to fix the loose screw - excessive vibration problem in mine thanks to your video. Fortunately, I already had a toolkit for opening up smartphone and tablet case. Necessary to be able to open something like this without damage.
Thank you for the suggestions, it all worked! You save me $100 for a replacement toothbrush. Thanks again
Thank you - this video was easy to follow. Sadly as I was reassembling, I realised my problem was that the nut retainer at the brush head had sheared entirely due to metal fatigue. But thank you for helping me get the thing open so I could investigate!
Thank you I actually could fix mine this way, it was just a loose screw and I was considering buying a new one. I'm glad this worked :)
Thank you so much!!! My screw in the head part was loosed too! Thank you very much!
Man, this was awesome. I kept dissasembling mine with you, and it was nice, straightforward and revealed a lot of tootbrush secrets. Great job. Thanks a lot!
This saved me $50. Awesome. Thank you!!!
Haha then it was deffo worth the effort recording it
Fantastic video and my toothbrush is working like new again. Thanks for helping me save it from becoming e-waste!
Thank you so much, Loiez! I was able to troubleshoot my brush and get it back up and running. Luckily, it was only the top screw that you removed at the 12-minute mark that needed to be reset tightly. It seems like this would be a common fail-point, as you mention early in your video. Thanks you again for the clear and helpful guidance!
Great, super happy i could contribute to safe another device :)
The top screw had completely loosened and was jumping around in the casing. After i opened it i had to find the screw and metal part because they just fell out and down to the floor 🤣 But now it works perfectly again, thanks!
This video finally showed me how to open the clips. Thanks.
👍Super Anleitung für die Reparatur der neuere Generation der Sonicare-Zahnbürsten
Thank you so much! I just fixed my sonicare and it is now working perfectly. 🎉
Worked for me by tightening the top screw…thank you
Not all heroes wear capes, thanks a lot - exactly what I needed.
welcome
Tnx for the video, managed to open it up just to realize that it was broken right around the screw head.
Thanks for the Informationen, my toothbrush is now very Silence.
Thank you SO much for this video. Mine had the magnet problem, I would have never known to leave a space in between them. THANK YOU!
Fantastic. The only thing that really made this tricky was the fact that I couldn't see the internal "grips" to press down so the internals could be separated from the casing. Nevertheless, I just took a small flathead and working it around the inside where you indicated on both sides (seeing the best I could with a flashlight). Either way -- thank you -- like others in the comments, I have given my Sonicare new life, and a few tiny drops of Loctite red on that damn screw. Cheers!
Thanks, I was able to fix my rattling brush head using this video tutorial. Much appreciated!
Thanks for the great video Loiez! My toothbrush is sounding better than ever after following the steps 👍
Thanks so much! :)
Huge thanks! I had 4 of these all with the same issue. In every single one, the screw was so loose, it had fallen out. This morning, I fixed them all. Superhelpful!! (i know, why did I keep buying them?).
Same issue here, keeps occurring with every sonicare model after a couple of years of usage.
It’s a common problem, but very easy to fix once you know it exists and if you use some threadlock it’ll prevent it in the future
Great video, thanks! Just a loose screw as shown earlier in the video. Fixed my sonicare 4100. Good as new now.
Thank you for your manual for demontage. My sonic have same issue three months after waranty, you manual for demontage saved me 100dollars, thank you boss.🎉🎉
Thanks so much. That top screw had some loose and the brush head would not vibrate. I was able to fix it thanks to your video.
Thanks so much. You are a genius - Had a loose screw -- took me 5 minutes to do the complete fix.
Awesome video, thanks. I needed to move the magnet in mine and it works much better now, before it would stop vibrating if you put any pressure on the brush head
.
I don't know it that was the pressure mechanism to stop you pressing too hard
great video! the spacing part was key for me as tightening the screw was not enough to reduce rattling. for anyone that still has rattling after this is done, once you slide the mechanism back into the housing it should put enough pressure on the components to get rid of the leftover rattles.
THANK YOU SOOO MUCH!! I had the magnet gap problem on my $350 Prestige and this helped me fix it!
Wohooe that stuff is expensive dudde
Yeah and they still have the same guts and stupid failures as all the other models. Would not recommend.
This was helpful, mine was just the screw came out completely. Was able to repair and I used blue thread locker on the screw that hopefully helps.
Thank you for taking the time to make this video! It convinced me to just buy a new one.
😂 that is pretty sad but at least you now know that was the problem - i personally would not support the manufacturer for having this planned obsolescence by just buying a new one. As you see by the major feedback on this video, this is by far a common problem and needs to be adressed in future models.
So after reading your reply I decided to give it a shot. I didn't have a plastic piece to open it up so I used a tiny screw driver, it left a couple marks but I didn't damage anything. And I figured since I was going to replace it anyway no big deal. Now it's back to normal and working again. Planned obsolescence is such bullshit. Thank you for the video!
@@captaincake4331 wow this made my day - so glad that you just tried it, even though it now has the used look, you learned something and also rescued the device :))
thanks, I managed to fix it. I had a loose screw on the inside and I am so happy that I could repair it!
thank you helped me fix my toothbrush. its really hard to get good angles on such tiny things. Keep at it
You're welcome!
Fixed my wobbly head. Thank You. German De-Engineering at work. Klasse. Servus
@@svennommensen8584 haha merci
Helped me fix two. The wires that he is so careful that attach to the head are to the sensor that reads how many time you used your toothbrush head. So if you break them it’s not the end of the world. You can still you it. You just have to manually decide when to change your toothbrush head.
Legend you saved me another £200 mine was a few months over warranty...❤
@@bangtarights2226 these bastaaaards :P glad you fixed id
Thank you for sharing this informative video! Instructions were helpful and easy to follow. It worked perfectly!
Thanks mate! I am now a toothbrush engineer.
Great video. I'm baffled by the design of the vibrating mechanism. Why depend so heavily on two tiny screws that are prone to getting loose?
Thanks for the new video. These newer models have more wires inside and I was wondering how you can pry the two pieces apart to access the two opposite screws... the answer is you don't! You should carefully lift the circuit board with the silicone and move it aside just enough to get to the other screw. Your video clearly shows how it's done. Excellent, thanks 💯!!
So my "broken" sonicare is just a loose screw but is not easy to get to. This design should be a class action lawsuit.
Calm down it’s as if you’d complain that your car needs an oil change. Y’all always wanna sue everyone and everybody… I tear that thing down in less than two minutes
Great video and thorough explanation! My brush works great again
Thank you for your tutorial ❤ it saved me from buying a new one which cost 2499 Swedish kronor 🎉.
Well then it was deffo worth the effort! :) thanks!
I was able to open a gap between the electromagnet and magnet by prying between the two with a small screwdriver, so I did not need to do any disassembly, besides removing the main housing. Now the toothbrush is in works well.
Thanks a lot, man, you saved me money. I've already started looking for a new sonicare. And all I had to do was tighten the screw 😜
Wonderful video and oh-so helpful! Thanks for creating and sharing.