Philips Sonicare Toothbrush Repair
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- Опубликовано: 14 фев 2022
- In this video I fix our Sonicare Toothbrush - Model HX9340. It was dropped and stopped working. When you hit the power button, the light would light up and a faint humming sound is all that would happen.
Don't throw away your toothbrush just yet. Try and do this simple fix.
Still didn't work? You can get a new one here while helping out our channel.
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Hi,
Thank you so much for this video. At an authorized repair center they said to me that they cannot repair this kind of toothbrush... 20 minutes with your video and I fixed it on my own :) Greetings from Warsaw / Poland
This clear, concise repair video was excellent. I was able to fix my toothbrush in about ten minutes. Which saved me a whole bunch of money. Thank you very much DakotaBusy.
Thank you so much. I accidentally dropped my Sonicare and it stopped working properly. I followed your instructions and it took me half an hour to fix my toothbrush which ultimately saved me from spending 130€!
Great thank’s from Germany , I thought my brush was broken, because loud noise. After watching your video, I opened it and fixed it, saved me close to 100 €
Thank you for doing the exploratory dismantling so I can proceed with my repair! I have a different problem inside, but I needed to get it apart either way. Thanks again!
The gap opening helped fix my problem!! Thank you!
Side note: I had issues with the screw and tightened it a couple years ago and when I went into fix the gap, it still held tight.
Normally when I see a 10 minute repair video I estimate I'll spend at least and hour. I was able to repair it in about 20 minutes! Appreciate it. Now I dont have to buy a new toothbrush
Excellent video regarding opening the device. I was able to pop out the entire mechanism (after taking out the bottom cap) by deforming the base with the pliers (to disengage the two clips) & gently tapping the metal toothbrush attachment end against a wooden block. My issue was that a screw & its associated pentagonal metallic bushing had come loose so the metal toothbrush attachment end was no longer properly connected to the motor. Once I figured out the proper orientation fir the bushing, replacing the screw did the trick. 10 minute repair time.
Very helpful. Admittedly, this didnt fix mine. but Mine was more the top portion not connecting. The opening of the gap helped much. Thx
Thanks a lot, with this video I was able to open the toothbrush. In my case the screw on the top was loose and just tightening fixed the issue.
Your video really helped! I was able to open it and get to the bottom of the issue. Unlike your problem though, I didn't have to put in CC shims to separate the magnet. Doing so actually made the vibration almost stop. But separating it slightly easily fixed it. Thanks!!!
全く同じ故障に悩まされていましたが、この動画に出会い、動画を参考に修理する事ができました。
ありがとう🙏
買い替えも検討していました。高価な電動歯ブラシだった為、修理できた事の喜びはとても大きく、感謝しています。
ものを大切にする姿勢とそれを惜しみ無く発信し与える姿勢に感銘を受けます。素晴らしい動画です。
Awesome video. Just referenced it to fix my sonic care which had a loose screw. The part where you showed the retaining latch mechanism was especially helpfully
Thank you soooo much for this tutorial! I was at my wits end with another broken thing but I was able to repair with ease!!!
This was this first video I found that explained the tabs inside. Thank you. I was able to replace the top seal with this vid.
Yeah, crazy they always try to prevent people from DIY fixing.
"heh heh, so when they get the first cover off, we'll really get em with these tabs and some will give up to buy a new one or pay for pro repair...but then it's voided warranty because of the removed cap so they buy a new one.. heh heh"
maybe something like that haha
Fixed my toothbrush after watching this. Many thanks.
感謝你的影片讓我順利修好我的牙刷，其他影片大多只講到上面的螺絲，並沒有提到下面的磁鐵，然而只有鎖緊上面的螺絲，用一下下很快就又鬆掉發出噪音。
Thank you. The tip was loose on mine. It rattled horribly. Tightened it up and all good. Thanks again!
have the exact problem after dropping the toothbrush. mine still vibrating but weak after apply pressure. this fixed the problem. Appreciate putting this video together.
much appreciated! had the exact same issue and wouldn't have got it fixed without your neat vid.
Thank you! I was able to fix the loose pin in my sonicare toothbrush
I dropped my toothbrush and the magnet was definitely touching - fixed it now! Thank you!
Thanks man I did what you did and it started to charge again, very helpful video, I would have broke it if I did it my way,thanks .
Very nice video! thank you! I saved a lot of money. time for repair 2 brushes, 3/4 h Inc. cleanup. very very helpful!
This video was exactly what I needed, thank you!
It worked! Thank you!!
I feel invincible!! I just fixed my toothbrush!!! Thank you so much🎉😊
lol. Nice work!!
Спасибо Вам большое за данное видео! У меня была аналогичная проблема. И благодаря Вам я починил свою зубную щетку!
I’m going back in a little 🎉
And I’m so happy for the people in
Brilliant, thanks!
Thanks for sharing this man. Just saved my toothbrush from getting tossed to the landfill
Nice video man. Thanks a lot
thank u ! I wish I would have seen the video before ! I didn't know how to open it ! I just had to fix a screw !
thank you!!!
Thank You 👍
worked, thank you, Sir =)
Repaired mine in just 5 minutes, although I had another problem. The vibrating shaft was loose, just fasten a single philips screw in the head assembly and all is good! Thanks for showing us the instructions on how to get in. For those (like myself) with the HX999X series, don't forget to disconnect the ribbon cable, as you may damage the electronics if you don't (I figured that out real fast when trying to push out the assembly from the shell). Hope this may help someone else 🙂
I can’t get the bottom off. Any tips. Same problem, model hx993L
@@thecappy Use an adjustable pipe wrench to bend the plastic right above the gold/silver colored insert(squeeze it diagonally). It has a rubber sealing ring around it so don't be too aggressive poking metal objects in. I used the smallest and thinnest flathead screwdriver bit I had (from those electronic repair kits that come with a variety of bits). You can poke it in between the plastic housing and the bottom cap to partly pop it out. Then repeat the process on the other diagonal and it should be out in no time. Don't worry about the housing breaking, it's a hard plastic but can take quite a lot of bending under pressure before it cracks. So I guess you either didn't use enough pressure on the wrench (plastic housing should deform a little while applying pressure), or you didn't use a small object to insert to pop out the bottom insert.
@@benjaminsmekens2344 thank you! I figured it out. I thought it was a cap and it’s a plug. I was trying to remove the entire gold bottom. I finally realized once I saw the edge of the plug sticking out.
Моя щетка упала и перестала работать.Благодаря видео, я ее отремонтировал за 30 минут.Огромнейшая благодарность автору канала!
а мой упал и не работает. где была твоя проблема?
Very interesting! On mine, the prong that you attach the brush, is wiggling. It has a different bottom, so I am not sure I can get it off - but it will be fun to try.
So let me get this straight, the inside component had moved/slid in an upward direction (toward the brush end) because it was dropped and closed/reduced the gap where it didn't work anymore? If that's the case, wouldn't it make sense to leave it alone, as far as disassembly is concerned, and just sharply butt tap the bottom against a hard surface as many times as it takes to get that inside component to slide in the opposite direction that it moved after dropping, (downward), and that will get it back to your original factory spec. gap?
It's a rule of physics, what does up, in this case slides up, must slide down, with the help of tapping of course.
@@deependz3231 what you described does work. I used to drop mine from a knee hight on the floor straigh down and it did fix the problem.
Thank you for your help! This saved me from having to buy a new toothbrush, a savings of over $150 Cnd. I dropped mine on the floor, not even that hard - maybe 2.5 feet, but the magnet got pushed directly against the coil. Just had to loosen one screw and then wedge up the magnet a bit, then tighten the screw. All fixed, thanks to you! 🪥🦷😁
Thank you!
thank you so much
Hi, it's very clear and useful. but my button didnt respond, but the light works fine. can you help advise the reason?thanks ahead. very appreciated!
Got mine open. That Phillips screw on top was lose. Made it noisy and not work well. Tightened the screw. Put it back together. Works like new
did you apply loctite on that screw?
Thanks I fixed her gap!
You don't need a plier. Just give the bottom part (silver cap) a good alchohol wipe and melt the tip of one or two hot glue sticks, stick to it when it's dry. Pull the stick and the cap will come off easy with no damaging. The worst thing could happen is the silver coating might come off as well, but who cares!
worked 100%. chrome came off but so what. thank you.....
@@jerrylewis7702 Simple choice - easy but peel off chrome or hard but damage plastic :) AFAIK professional repairers use strong air compressor to blow the cap off, from the needle end. I don't know how to describe and never seen their operation, but my best guess is to cover the tip using some rubber seal and blow air into the gap, so the butt can just come off.
@@gushenkai well, i have the pliers, the glue gun and a compressor which could also work but honestly, who cares for the chrome (on plastic, not metal) on the bottom of a sonicare? it works and i am happy. thank you
So let me get this straight, the inside component had moved/slid in an upward direction (toward the brush end) because it was dropped and closed/reduced the gap where it didn't work anymore? If that's the case, wouldn't it make sense to leave it alone, as far as disassembly is concerned, and just sharply butt tap the bottom against a hard surface as many times as it takes to get that inside component to slide in the opposite direction that it moved after dropping, (downward), and that will get it back to your original factory spec. gap?
It's a rule of physics, what does up, in this case slides up, must slide down, with the help of tapping of course.
Cheers mate! I needed 4 sticks and it only came half of first try but second time it came clean off 👌🏿
To open the toothbrush try the following…
Clean the bottom fat free, take a gluestick from a glue pistol and a cigarette lighter. Melt the tip of one end of the glue stick and put it on the little lit of the toothbrush. Cool it for some minutes in the fridge, to get it cold and adhesve. Using the gluestik as a handle, I could easily pull the toothbrush open. To remove the gluestick from the lit, use some oil or glue remover. Sorry for my bad English.
Phillips should be repairing this free of charge
Why? He dropped it.
@@marz6243 I had a similar issue without ever dropping it
Someone threw this way because of not working anymore. With your video i was able to let it work again. The problem was similar. The magnet was stuck on the coil.
With a few small paper strokes i made a gap big enough for the function. I also cleaned the calcium around the head and now he is working like it should be. Thank you again for your great and helpful tutorial. And an other electronic saved from the recycling bin.
Those clips inside to get the guts out are a nightmare! Thank you
They are for sure a pain! lol. Thanks for watching the video.
Thanks for your video. I've got a HX939B which is really similar to the one you are working on. I can get it apart as you described and I can see the magnet has no space but when I try to separate the battery and circuit board from the coil as you do at 7:56 in your video, I can get the circuit board to pop off so I get access to the second screw. I've tried pushing, pulling, twisting, but it doesn't budge. You're just easily slid off. Any ideas on what I'm doing wrong? Thanks!
Strange, yeah mine slid apart fairly easy. I’d make sure there isn’t a set screw holding it together?
@@DakotaBusy Very sorry, I didn't see this reply until today. Basically, I couldn't find any other screws. However, I carefully wedged a thin screwdriver blade into where the gap should be on one side and ease it up a bit. Then by going back and forth from one side to the other, I ended up with about 1mm gap. So far it's held!
Great video!
5:20 that 2nd part below with the 2 tabs is quite tricky. I used a relatively small flat head screw driver that could slide all the way in, applied pressure to the tip (wood table + point on a washcloth to hold it steady) and released one tab at a time. The trick is really shining a flashlight in there to see the tabs. Those tabs basically require applying pressure to the entire internal pieces to release...they are indeed pushed outward holding it in place so it's like a V shape that needs to be released into a U shape.. Push the entire internal component away from the plastic cover on both sides, listening and feeling carefully for a tab release. Once it's released, you maybe have to apply a little more pressure to the tip (use that washcloth) and slide it out clean.
Mine had some water inside... this device is not waterproof for years, but a few drops and it kept turning on throughout the night on its own. Also doing the 2 quick beeps and a long beep on the charger (auto turning on while on the charger). Got it in a bag of rice overnight, hopefully this fixes it. I'll be way more careful to keep it and the base dry. I think water in the plastic base is the problem but damn it gets water every few days because of what falls from the bristles at a minimum. You have to really dry it off every use. That button is still at risk of water penetration after years of use.... design flaw. Some of the metal has rust inside mine too.
So let me get this straight, the inside component had moved/slid in an upward direction (toward the brush end) because it was dropped and closed/reduced the gap where it didn't work anymore? If that's the case, wouldn't it make sense to leave it alone, as far as disassembly is concerned, and just sharply butt tap the bottom against a hard surface as many times as it takes to get that inside component to slide in the opposite direction that it moved after dropping, (downward), and that will get it back to your original factory spec. gap?
It's a rule of physics, what does up, in this case slides up, must slide down, with the help of tapping of course.
As far as your water leakage, you may want to look at something along the line of Permatex Clear RTV Silicone Adhesive sealant, the excess is trimmed off after curing, and it creates a waterproof seal by filling in gaps.
My Sonic Care HX9340 has problem. It's not working on power button and no charging via both Glass charger and travel cabin. Do I have to change a battery or any chager in main body? In case of Glass charger, Is there any way to fix it?
Sounds like it could be a battery issue.
Tore mine down couldn't get a gap ..motor output shaft..thin cheap steel tri angle snapped..screwed to motor but melted to assembly
Yuck, that sucks. No fixing that from the sounds of it.
I have 1 good working unit (A) and 1 (B) that needs this adjustment, so I am comparing the 2. First attempt to adjust improved unit (B) but not to the level of (A). credit cards come in varying thickness. Can you report optimum gap? Otherwise I will be doing trial and error until maximum buzz is achieved, and may report the results. Not interested in dismantling a good functioning unit.
I would be interested in your results for adjusting the gap to see if it increases performance.
Screw an English or metric bolt in transformer hole to remove end cap. Then pull. One size up from loose. Kent
I did everything you did no problem. But still no go.😢 is it possible the gap is too big? I did 2 shims just as you did
The only difference is mine wont even hum. I put it on charger and when i take it off it lights up but nothing happenes at all when i push the button
Darn. I was so sure it was gonna work. Good video in spite of my result.
You could try a smaller gap, but I’m pretty sure there must be some other issue happening with yours. I’d double check soldering points/wires as well.
That tiny little M2 screw at the front by the brush attachment often comes loose from use and the toothbrush becomes noisy and the brush will not vibrate. Clean the threads, use plenty of RED LocTite on those threads, re-tighten and reassemble. You should be good to go.
I can’t get the core tabs to release. Any advice?
Are you applying a little pressure down onto the top as you’re trying to release the tabs?
My sonicare toothbrush can not be fixed. This video was very helpful to open the toothbrush. But the little "square thing" under the power button, was falled off. I tried using soldering iron. Also super glue to set it back. But it will still not turn on, when i press the button. So i dont think it can be fixed. Very sad when this kind of toothbrush is extremely expensive
That’s too bad. I’m glad you were at least able to get into the toothbrush to identify the issue.
It’s always weird when people can’t pronounce certain letters. Like the short “a” sound in this video.
Who pronounces magnet as “MAYGNET” 😂
Still an informative video. Thumbs up and all that.
Lol. I’m from the upper Midwest.. we talk funny. 🤣. Thanks for watching
@@DakotaBusy I’m from the Deep South. We don’t have accents down here…
😂 I used your video to fix my son’s toothbrush. Thank you for taking the time to share the info.
Fantastic! This fixed my brush. I was just about to buy a new one. Thanks a lot! :)
Too bad this doesn't work on all models sure you can get the bottom out but after that the screwdriver 'trick' doesn't actually release the tabs. The manual even says to use a hammer to release the tabs but you have you hit it so much and so hard you'll break it before you can release. Better to just not buy a piece of shit sonicare and get something that is actually repairable
When I try to charge mine it just makes a clicking noise. Any idea on what might cause that and how to fix it?
Could be a bad charger… do you have another one to test that?
@@DakotaBusy yup. It’s not that. Tried it on my spouses. Does the same thing.
Sonicare HX369BK, 4900 Series. Had the same problem + blinking green light, when placed on charging dock. Problem was in battery voltage. Mine showed 2.4 Volts. Charged the battery from another battery, to pump voltage to 3 Volts, then put toothbrush on original charger, charged overnight, and it works for me.
I cannot get mine to charge at all. It was brand new and I have NEVER been able to use it. It also came with a travel case. Can you tell me exactly HOW to charge it? How do I know if it is charging? Any help would be greatly appreciated!!
There should be a light that appears towards the bottom on the button side of the toothbrush. Yellow/orange color means it needs to charge and once it’s placed on/in the charger I believe it changes to green.
@@DakotaBusy Gosh, I don't seem to see it! I have charged it for 24 hours and I still don't see anything. Bummed! Thanks for responding though!
I’d return it if it’s new.. get a different one.
When I take the shims out of the gap the magnet just snaps straight back. What am I doing wrong?
Are you tightening the two screws before removing your shim?
@@DakotaBusy yeah it's weird it's not the red coil part that's moving, it's the other part. I think something has broken closer to the brush end
So let me get this straight, the inside component had moved/slid in an upward direction (toward the brush end) because it was dropped and closed/reduced the gap where it didn't work anymore? If that's the case, wouldn't it make sense to leave it alone, as far as disassembly is concerned, and just sharply butt tap the bottom against a hard surface as many times as it takes to get that inside component to slide in the opposite direction that it moved after dropping, (downward), and that will get it back to your original factory spec. gap?
It's a rule of physics, what does up, in this case slides up, must slide down, with the help of tapping of course.
You could try that, but any time you are hitting it against something, I would be worried of doing more damage. I can’t remember now, but the end that it slid towards, could’ve been slightly magnetized. So hitting it to go the other direction could prove to be very hard to do so.
@@DakotaBusy You could be right. I don't have that model to try it, I have the E-series which has a solid bottom because it was designed as two parts (halves) put together to make a complete unit. Had it in a drawer, never used for 20 years, doesn't take a charge after all those years, I suspect the battery is trash?
Looks like the only way to crack that sucker open is to squeeze it longitudinally in a bench vise? Going to be fun, just going to have to wear some safety glasses just in case.🤣😂
Lol. Good luck!
When I separate the magnet and coil with my flat-head driver, it wants to come back to meet with the coil, but when you remove the flat-head driver at about 9:17, the magnet does not immediately move back but stays in place, as if waiting for you to insert the shims. I.e. even before you insert the shims, there is something encouraging the magnet to remain in the right place.
The magnet seems to be held away from the coil due to a piece of ellipsoidal metal just above it, the apexes of which poke into the space caused by the cockpit-like bulges of both metal plates. I bent these inwards, by gripping them with pliers, causing the base of the plate to bulge outwards, then replaced the two screws. This kept the magnet away from the coil. I reassembled the brush but while there is a noise, the vibration is exceptionally weak. Perhaps I gripped the plates with my pliers too hard.
7:-0 for the innards. Sonic air ? Sony-care
Yeah, maybe you bent them inwards too much? Have you gotten better vibrations out of it yet?
Thank you. I thought it might be that, but when I opened it up again, the magnet was up pressed against the coil. I don't seem to be able to keep them apart. It may be some sort of rotational thing --- that the rotational orientation of the bits just above the magnet is incorrect and so do not catch against the casing.
I have bought another second hand toothbrush which I may take apart to compare.
@@DakotaBusy
Have you tried installing shims?
@@DakotaBusy Yes, I inserted plastic shims, a double layer each of about credit card thickness, before doing up all the screws again.
I also tried a non removed sqidgy shim but that did not allow enough vibration.
Sir my toothbrush not charging how can i fix it.
Are you able to verify the charger it self is good?
How the hell do you push the tab in!
You have the first part out?… the cap part that I got out by using the credit card and channel lock.
Hi, thanks for that video. I’ll try it out because mine doesn’t work anymore after a drop. It could be exactly that issue. Thanks a lot.
Hope you get yours to work again, good luck!
@@DakotaBusy doesn’t look like. I think I have to replace the battery!
If it stopped after a drop.. check all soldering points from the battery. Maybe a solder point broke lose?
@@DakotaBusy that’s a good idea. Because why out of the sudden should the battery doesn’t work anymore. It was working fine before. Good idea. Thx again
The inside looks like a lightsaber
lol. Yes it does
the distance is too much, you need to put only one card (doesnt sound like much, but it actually is). you definitly need to put threadlocker to the screws. Check the top screw too.
Yes.. you can apply threadlocker if you want. From what I read online 1-2mm will be fine for a spacing from the magnet. My card that I used was .8mm thick, so my spacing was 1.6mm. We have been using ever since and it’s working perfectly.
@@DakotaBusy , what happens if the space is too much? Will it vibrate too much?
I’m sure if it’s too far apart, there may be some issues, but with the gap I had in the video… it’s still working great. Haven’t had a single issue since making the video.
MINE KEEps Turing on by itself it stressing me out
Have you taken it apart yet?
Sorry but what actually was wrong and how did you fix?
Toothbrush head was not vibrating due to dropping it on the floor.
@@DakotaBusy Ok, but I don't know what exactly was bronen and what did you do to fix it? I can't see it on video.
I’d maybe just try watching the video again?
too much space, 1 shim would be enoguh. With too much space your toothbush wont get sonic anymore, it will wibrate to easy to clean good your teath
the gap between magnets and the coils is too big. It needs to be around half thickness of one plastic card :)
Well.. the gap I made it at has been working just fine since I fixed it. :)
works but is not strong enough..but ok..
Works like the day we bought it.
That's so stupid. Why don't you show the only part we need to know.i can't get that core out
It's infuruatuing that a simple fix should be this difficult. Built in obscelescence needs outlawing and consumer goods should be designed with the ability to fix by a layperson where possible.
Just buy a new similar product from Aliexpress with better caracteristics for 30% of the price...works for me even better