G'day mates If you use a ResMed AirSense 10 or 11 you can now register for a free www.sleephq.com account. It's super easy to upload, review and share your cpap therapy data. We're adding new CPAP machines to the platform every month so join our mailing list and we will let you know when your CPAP is compatible cpap.review/sleephq-newsletter
Unfortunately, In the states the FDA is in bed with these companies. I received a letter 2 weeks ago from Phillips. No date on the letter and it only urged me to register my device, which I had done within a couple days of the recall. This is just another stall tactic. This week I received an email from the FDA asking me to fill out a questionnaire. Imo it’s another stall tactic. Aussies are a step ahead of us in the U.S.A.
I registered my 2 recalled Philips CPAPs as soon as it was possible, and I have heard nothing. I am in the US. I bought an Airsense 10 - out of pocket of course, because the local medical equipment company is at least as bad as Philips.
My wife and I have had quite the opposite experience. We registered our recalled devices shortly after the recall and both of us received brand new DS2 replacements within 3 1/2 months. Many others I know have also received theirs as well.
@@temperamentaltiger5097 This is very interesting. I wonder if you used an ozone type cleaner device on your DS1. If so, it may be that Philips is replacing those that were subjected to ozone treatment first. If not, there is some other reason. I have no idea what it could be.
@@bobaldo2339 I never used ozone or even humidification on my US DS1 and received my new DS2 a month ago, I still haven't returned my DS1. I don't know how they are working distribution and never expected my new device so soon.
Hey Nicko it turns out I took your advice before you gave it here for us Aussies . My Dream Station was purchased through a Pharmacy here in WA that is partnered with CLM Sleep . After email chatting with them and mentioning my consumer rights they offered me a refund or replacement. I went for replacement with a Lowenstein Medical cpap. Very happy with it.
I am also in the states and last month I received a dream station 2. I am real hesitant using any Phillips products but at this point I need a Cpap to get sleep. Thanks for all your information. I am now subscribed to your channel. Thanks again
Very informative video. In the states Philips has told the American public that they are waiting on the federal government to tell them what their next move should be. Same government they are in bed with.
Hi Nick. Aussie consumers who have purchased their Philips CPAP DS1 from places other than Philips Sleepeasy are to go to point of purchase eg CPAP Australia/Resmed. Bring back your device and you will get an on the spot full refund. My device was 3 years into 5 year warranty. No issues. Full refund in August. As you said Aussie consumers fully protected via Australian Consumer Law. Happy sleeping.
@@CPAPReviews Not a problem Nick. Just wasn't a viable option to wait for a 12 month repair or replacement. Too much time wasted calling the Philips Customer Service Support number with no result. Jumped on an Air Sense 10 and 2 weeks later got an email from CPAP Australia to return Philips DS1 device for a full refund. What a saga! Thank you for your CPAP Review You Tube channel and advocating for CPAP users not only here in Australia but world wide.
Thanks, Nick! I’m in the states but imma try this as the recall was announce 1 year and 2 months from date of purchase and I’ve received nothing but an acknowledgment of recall registration.
I'm here in the states. My brother has a Phillips CPAP and registered for the recall a while back. He received a letter from Phillips and said his CPAP was NOT on the recall list. He decided to call and was told his CPAP was indeed on the recall list. Sounds like Phillips is trying to dodge the issue.
I’m in the states. I did call Philips and ask for a refund. One customer service agent said they would escalate the refund to the higher ups ( that was 3 weeks ago). The other customer service agent said they do not do refunds and no one should’ve offered that to me. It really does depend who you talk to at Phillips because you will never get the same information twice. I will try this email and see what happens.
Hi Ryan, i haven't heard too many people having success in the States with refunds unfortunately. Maybe one or two but i agree with you! You never get the same info twice. They are making it up as they go. Cheers
I'm in the States. I was offered the DS2 to replace my CPAP (which was under still under warranty) - no refund. They wanted me to send back my DS1 to them. I refused the DS2 and bought another machine out-of-pocket. This is BS.
Hi, I sent an email to the address listed in this video, and it is only for Australia. They did not give me a compatible one to send the email to in the US. And the phone number I had says they are not taking phone calls at this time?? Seriously?!?!?!?
i dont have a reciept as all of my machines were bought through insurance. i dont even have notes from the insurance company saying my 13 month capped rental was completed. i wonder how many more are in my shoes.
I'm In NSW...I might give this a go. I bought mine through a third party sleep vendor. I'm still using mine because I can't afford a newie. Pretty criminal how Phillips doesn't make this option obvious, eh? "Bent over and rammed is right" LOL
I have been sick on and off for over a year, with chest issues, infections, turns out it is because of the machine, since stopping I am starting to feel better. But a whole year of suffering. What are you doing about it.
My husband got a ew DS in October of 2020 then about 6 months later came the recall. He makes monthly payments on the machine because of our insurance. I wonder if there is a way to get reimbursed for the money he has paid on it. It is being purchased through a local sleep supply company. They have been of no help at all. It seems ridiculous to be making payments on a recalled crap machine🤷👎
Hi Patricia, there's no way in a million years you should still be making monthly payments. That's ridiculous! Stop it immediately please. Best wishes. Nick
I live in the states Mexico Missouri. I had my machine for 8 months the recall came in I put my machine on the recall list 2 months later a brand-new dreamstation the black one was at my door period with a return sticker and box to send it back the old one
Thanks Nick and Andrew. I have an AS10 so not affected. Am an Aussie so good to have the reminder of the process. But by sending the old device back to Phillips, isn’t the consumer then losing the potential proof of their, down the track, cancers and lung issues? The lawyers will be the winners, Phillips denying and the victim saying their problems came from a device they can’t produce.
If one guy gets cancer/lung issues after using the machine for a couple of years then you can guarantee that thousands of others will too. At that point you wouldn’t need “the proof” proof of owning the machine imo would be enough by that stage.
It’s great that this gentleman got his refund, but a little bell went off in my head when I heard the sneaky little things these companies do when it comes to giving refunds ,.. what I’m referring to is “ we will call you on a PRIVATE number to get your banking information “ … they do this because they figure a very small percentage of people will be giving their banking info over the phone from a call that comes in from a “ private “ number , and even a smaller percentage will even answer a call from a “ private “ number . I think another sneaky little thing they did is deciding to make people wait 12 months for a replacement ( they know a large majority of people are gonna go out and get a new one before that 12 month date and they are hoping most, or at least some will cancel the replacement )
I got my refund direct from my pharmacy were i purchased my machine. as per the ACCC. I dropped my machine off at 4.30pm, had the money in my account the next morning. Back in July Adelaide :)
Hi Brian, i'm very sorry to hear that my friend. I've got 5 brothers and the thought of loosing one is very sad. I hope you're okay brother. Lots of love. Nick
I have two machines that are eligible for replacement. I registered both, but have only received one replacement. I am at least thankful for that. They insist that you said the old back to them, but I do not feel obligated to do so. They're not going to come knocking on my door and demand to repossess it, and they do not have any of my banking information, etc., So it's not like they're going to debit my bank, nor would they have any grounds to do so because my machines are fully paid for. I even spoke to a representative after I received the new machine to ask a few questions. He told me that I have to send that machine back. I'm over here like says who? I don't think I'm going to send them back. I would like to figure out how to replace the foam in them, and have them as backups, or even give them to someone who can't afford a new one. Do you have a video on replacing with new foam?
I live in the US. I registered my dreamststion auto bipap in July 2021. As of yesterday (1 Dec 2021) I received from philips a replacement dreamstion auto bipap. I have to send the old one back minus the power supply, head gear, heated tubing, modem, humidifier and sd card. This will be used on the new one. I thought you might want to know and I been watching your videos and think they are great. Keep up thr good work.
I was just watching your RUclips video about refunds from Phillips we also received a refund and all we did is register the dream station, then someone from Phillips rang and asked if we wanted a replacement I said no because I had already bought another machine so they asked if I wanted a refund I bought our machine in 2018 and then a lady rang and gave me all the information on what to send back to them one and half weeks later the refund was in my account. We bought it from an independent seller as long as you have receipt of purchase they will refund.
I didn't know of recalls until November 2021. No one sent me a letter not even my medical company I bought it from. My medical company said they didn't even know about the bad machines until July 2021. They have tryed to work with getting out of their contract with Phillips and getting different machines. This company is only after their billions of dollars. They don't care about the people using these bad machines. I saw where the FDA said the new filter in the new machines is having issues. I don't trust Phillips because they come first and we are just mice to them to play with.
I registered my recall machine with Phillips and have heard nothing and am forced to continue using it. That is just not right. My out of pocket so far is over $2000 for this recall fiasco. I cannot get a new machine without a sleep study (per insurance) of which they pay nothing. Then Im required to pay for my machine & a monthly rental. Phillips owes me big. Any additional advise on how to get these guys to take responsibility?
G'day Nicko, it looks like the refund option is still available as I just received an email from the email address in this video. If I were to receive the recall, do you know if that prevents me from participating in any class action lawsuit against Philips in the future?
They said up to 12 Months to get a new c-pap! It's been 17 and I've heard nothing from Philips!!! I've called a couple times and they keep saying it's not my turn! I called today and they said my warranty is up so I can get 50 dollars from them or fill out a bunch more paper work on their website and send them a new prescription from my doctor, then wait more time for a new product from them to arrive. I am so angry I'm spitting tacks!!
The unit they sent me had 90K hours on it and mine was near brand new . I'm keeping my old unit and will probably change out the chamber with a new one . That's a bunch of crap - sending me a used unit that is at it's end of life !!
Does anyone know if I can do this in the U.S.? I haven’t done my due diligence and would appreciate help in the matter. I have bought two dream stations from my now ex-sleep doctor.
In the UK we have minimum 5 years for NFFP claims as part of the Sale of Goods Act, doesn't matter if in or out is warranty... wonder if anyone's tried it yet.
I think that 'new' half you are talking about is probably a refurb mate. I'm trying to get my hands on one so i can pull it apart and check out the new foam. Did you take them up on the new DS1 offer? Cheers
@@CPAPReviews Philips Customer Corrections Team did say "new" but that could have been a euphemism for a refurbished new foam replacement - I will have to get that point clarified because my existing DS1 is like new and well looked after. I am in discussions with them at present and will bring this up! and no I have not accepted any initial offer yet! Thanks for tip!
@@CPAPReviews Mate, I don't know what I was thinking, I reluctantly accepted the other half from the pharmacy that I bought from, I regretted it after trying it for a night or two. Not sure if I can still get my refund. 😥😭
How I got my refund: I had contacted the seller (NSW Cpap) and they passed on my details to Philips who contacted me pretty much straight away. The longest part was me getting my act together and going to the post office. I bought a Fisher n Paykel machine - loving it. (Probably took 10 days or so from start to finish I think?)
I contacted the Australian CPAP seller where I purchased my Dreamstation a year ago and they refunded me the full price of my Philips machine after I purchased a new Resmed CPAP replacement and sent back the Philips unit. They covered postage as well. We might pay extra in Aus for the consumer laws, but in this case, its worth it.
Had two dream stations in Aus- Took the advice from this channel, just got my refund for $AUD 3200. Process took a while, but there was no push back. Honestly i think it's actually easier for them to provide the cash, as when they rang to confirm my recall process, i explained i wanted the refund, and they we like "oh great, ok we will send you some paperwork for return of the devices and within 10 days of receipt of the returned devices, the cash hit my bank account", really quite easy. Thanks for the awesome advice on this channel!!!
Hi Steve, that's great to hear mate. If the advice and information has been useful to you please consider becoming a member. Best wishes mate - cpap.review/membership
I’m confused, I thought the dream stations that were recalled were supposed to receive a replacement of the dream station 2? My machine is fairly new, March of this year and I’m in the states but when I received my replacement today, it’s just a new dream station exactly like the recalled one except it’s only the one replacement part. I have to use the humidifier and everything else off of my recalled machine. I didn’t realize this was what the replacement would be.
Thanks Nick I took your advice and I got back to the place I bought my device from.which I only used for about 6 weeks before the recall I also wrote them a letter and happy to say I got my refund in a couple of days this is thanks to you. Now I bought a Resmed 10 auto I’m having some problems which I hope I can get use to it soon.Thanks again Mary
Hi Mary, that's fantastic news. I'm very very happy for you. It will take some time to adjust to a new device and there's plenty of settings to play around with. Here's my playlist on the AS10. It's pretty old now but still relevant - ruclips.net/p/PL8L3ENX_twyUc4AClDn9vaC4hEvhCma7F
People go to Resmed to buy a CPAP and leave with a Dreamstation instead of an Airsense. That's some interesting news. I imagine they're regretting that at this point.
My Philips CPAP machine is still just within the warranty period and I have sent emails to Philips and the place I purchased it from, as yet Philips has not replied and emails to my original seller referred me directly to Philips and ceased any further communication. I know I have had four and a half years of use from this machine but that is four and a half years of breathing in toxic fumes for eight hours every night and that is the worry for me . In order to properly sleep again I had to purchase a replacement machine which is expensive when on a pension.
Hi Nick I got my Philips off a company not Philips direct I contacted the company and they were very helpful and organised an exchange for a airsense 10 and I returned my Philips machine to them, they made it very easy and I didn’t have to deal with Philips at all
I don't understand why all the manufacturers don't just wrap the machines in foam to make them quiet and skip all the potential problems of having the foam inside.
Thanks Nick for this information.....I am from India and I have no idea at all how can I get refund for my dreamstation machine....I registered it on Philips recall website but so far no reply or any action is taken .... please suggest me how can I directly contact the Philips. Thanks
I registered my device months ago and they said I was waiting on a letter from them and never received anything. Waiting now for my insurance to cover a new CPAP because I had to wait 5 years. Using a device that may be harmful for my health.
Hi Jack it depends where you are to be honest. I think the standard is 2 years but in some places they extend it out to 5 years. I have had a few people write to me and tell me even if it's out of warranty you can still get a refund if it's within 5 years as that is apparently the 'serviceable life'. Cheers
Hi All, I received my replacement DreamStation 1 device in the mail today... inside the shipping box it came in was the same grey Philips travel bag inside this was the new unit a new hose (not heated type ) both filters and an Au plug and instruction booklet.... and additional instructions on your new warranty what to change over ie modem, sd card, heated water chamber and how to return the old unit...
I have 2 PHILLIPS Remstar Pro's, 1 for home and 1 at FIFO job. Both are around 5 yrs old and have registered both for recall. I haven't heard from PHILLIPS as yet, but wondering if because all the talk is around dreamstation and newer machines. I paid $1575 for 1st machine and $795 for 2nd, I take the humidifier from 1st machine to work with me, less weight to carry. Am I entitled to a refund same as newer machine owners?
WHO THE HELL WANTS A MEASILY $1,500??????? NOW YOU CAN'T BRING A LAWSUIT AGAINST THEM!!!!!!!!!!!!! EQUALS A LOSS OF BIG $$$$$$$$$$$$$$$$$$$$$$$$$$ BAD MOVE!
G'day mates If you use a ResMed AirSense 10 or 11 you can now register for a free www.sleephq.com account. It's super easy to upload, review and share your cpap therapy data. We're adding new CPAP machines to the platform every month so join our mailing list and we will let you know when your CPAP is compatible cpap.review/sleephq-newsletter
Unfortunately, In the states the FDA is in bed with these companies. I received a letter 2 weeks ago from Phillips. No date on the letter and it only urged me to register my device, which I had done within a couple days of the recall. This is just another stall tactic. This week I received an email from the FDA asking me to fill out a questionnaire. Imo it’s another stall tactic. Aussies are a step ahead of us in the U.S.A.
I hope I don't have any issues.
I registered my 2 recalled Philips CPAPs as soon as it was possible, and I have heard nothing. I am in the US. I bought an Airsense 10 - out of pocket of course, because the local medical equipment company is at least as bad as Philips.
My wife and I have had quite the opposite experience. We registered our recalled devices shortly after the recall and both of us received brand new DS2 replacements within 3 1/2 months. Many others I know have also received theirs as well.
@@temperamentaltiger5097 This is very interesting. I wonder if you used an ozone type cleaner device on your DS1. If so, it may be that Philips is replacing those that were subjected to ozone treatment first. If not, there is some other reason. I have no idea what it could be.
@@bobaldo2339 I never used ozone or even humidification on my US DS1 and received my new DS2 a month ago, I still haven't returned my DS1. I don't know how they are working distribution and never expected my new device so soon.
Good to know. Still waiting in the USA.
Same here it's ridiculous
In the USA we are unfortunately not available for a refund.. Because of the FDA
Hey Nicko it turns out I took your advice before you gave it here for us Aussies . My Dream Station was purchased through a Pharmacy here in WA that is partnered with CLM Sleep . After email chatting with them and mentioning my consumer rights they offered me a refund or replacement. I went for replacement with a Lowenstein Medical cpap. Very happy with it.
I am also in the states and last month I received a dream station 2. I am real hesitant using any Phillips products but at this point I need a Cpap to get sleep. Thanks for all your information. I am now subscribed to your channel. Thanks again
Very informative video. In the states Philips has told the American public that they are waiting on the federal government to tell them what their next move should be. Same government they are in bed with.
Hi Nick. Aussie consumers who have purchased their Philips CPAP DS1 from places other than Philips Sleepeasy are to go to point of purchase eg CPAP Australia/Resmed. Bring back your device and you will get an on the spot full refund. My device was 3 years into 5 year warranty. No issues. Full refund in August. As you said Aussie consumers fully protected via Australian Consumer Law. Happy sleeping.
That's great info mate Martin. Really appreciate it brother. All the best mate. Nicko
@@CPAPReviews Not a problem Nick. Just wasn't a viable option to wait for a 12 month repair or replacement. Too much time wasted calling the Philips Customer Service Support number with no result. Jumped on an Air Sense 10 and 2 weeks later got an email from CPAP Australia to return Philips DS1 device for a full refund. What a saga! Thank you for your CPAP Review You Tube channel and advocating for CPAP users not only here in Australia but world wide.
Thanks, Nick! I’m in the states but imma try this as the recall was announce 1 year and 2 months from date of purchase and I’ve received nothing but an acknowledgment of recall registration.
I'm here in the states. My brother has a Phillips CPAP and registered for the recall a while back. He received a letter from Phillips and said his CPAP was NOT on the recall list. He decided to call and was told his CPAP was indeed on the recall list. Sounds like Phillips is trying to dodge the issue.
That's a very common story i'm hearing Bob, thanks for sharing the info. Cheers. Nick
I'm in the states. I registered my product and haven't received jack from Phillips not even a letter.
Same
Thats fantastic advice, I would not of thought of doing this. I have just sent my email and will wait for a response. Thanks Cpap reviews and Andrew
PS the company I bought my Philips dreamstation took care of all of what I had to get done. They entered all my numbers in the recall
I’m in the states. I did call Philips and ask for a refund. One customer service agent said they would escalate the refund to the higher ups ( that was 3 weeks ago). The other customer service agent said they do not do refunds and no one should’ve offered that to me. It really does depend who you talk to at Phillips because you will never get the same information twice. I will try this email and see what happens.
Hi Ryan, i haven't heard too many people having success in the States with refunds unfortunately. Maybe one or two but i agree with you! You never get the same info twice. They are making it up as they go. Cheers
I'm in the States. I was offered the DS2 to replace my CPAP (which was under still under warranty) - no refund. They wanted me to send back my DS1 to them. I refused the DS2 and bought another machine out-of-pocket. This is BS.
Hi, I sent an email to the address listed in this video, and it is only for Australia. They did not give me a compatible one to send the email to in the US. And the phone number I had says they are not taking phone calls at this time?? Seriously?!?!?!?
i dont have a reciept as all of my machines were bought through insurance. i dont even have notes from the insurance company saying my 13 month capped rental was completed. i wonder how many more are in my shoes.
I'm In NSW...I might give this a go. I bought mine through a third party sleep vendor. I'm still using mine because I can't afford a newie. Pretty criminal how Phillips doesn't make this option obvious, eh? "Bent over and rammed is right" LOL
Hi Mark certainly! Best wishes. Nick
I have been sick on and off for over a year, with chest issues, infections, turns out it is because of the machine, since stopping I am starting to feel better. But a whole year of suffering. What are you doing about it.
My husband got a ew DS in October of 2020 then about 6 months later came the recall. He makes monthly payments on the machine because of our insurance. I wonder if there is a way to get reimbursed for the money he has paid on it. It is being purchased through a local sleep supply company. They have been of no help at all. It seems ridiculous to be making payments on a recalled crap machine🤷👎
Hi Patricia, there's no way in a million years you should still be making monthly payments. That's ridiculous! Stop it immediately please. Best wishes. Nick
Excellent video and info. Thank you. :)
I live in the states Mexico Missouri. I had my machine for 8 months the recall came in I put my machine on the recall list 2 months later a brand-new dreamstation the black one was at my door period with a return sticker and box to send it back the old one
Thanks Nick and Andrew. I have an AS10 so not affected. Am an Aussie so good to have the reminder of the process.
But by sending the old device back to Phillips, isn’t the consumer then losing the potential proof of their, down the track, cancers and lung issues?
The lawyers will be the winners, Phillips denying and the victim saying their problems came from a device they can’t produce.
If one guy gets cancer/lung issues after using the machine for a couple of years then you can guarantee that thousands of others will too. At that point you wouldn’t need “the proof” proof of owning the machine imo would be enough by that stage.
It’s great that this gentleman got his refund, but a little bell went off in my head when I heard the sneaky little things these companies do when it comes to giving refunds ,.. what I’m referring to is “ we will call you on a PRIVATE number to get your banking information “ … they do this because they figure a very small percentage of people will be giving their banking info over the phone from a call that comes in from a “ private “ number , and even a smaller percentage will even answer a call from a “ private “ number .
I think another sneaky little thing they did is deciding to make people wait 12 months for a replacement ( they know a large majority of people are gonna go out and get a new one before that 12 month date and they are hoping most, or at least some will cancel the replacement )
Thanks for your insights John. Cheers
When somebody calls from a private number for refund from a company like Phillips, it is a scam. Please don't entertain it.
HUGE FDA UPDATE! 15 Nov 2021 - ruclips.net/video/plC1aUPbcdw/видео.html
I got my refund direct from my pharmacy were i purchased my machine. as per the ACCC. I dropped my machine off at 4.30pm, had the money in my account the next morning. Back in July Adelaide :)
my brother who I was very close to passed away thanks to Philips company
Hi Brian, i'm very sorry to hear that my friend. I've got 5 brothers and the thought of loosing one is very sad. I hope you're okay brother. Lots of love. Nick
I have two machines that are eligible for replacement. I registered both, but have only received one replacement. I am at least thankful for that. They insist that you said the old back to them, but I do not feel obligated to do so. They're not going to come knocking on my door and demand to repossess it, and they do not have any of my banking information, etc., So it's not like they're going to debit my bank, nor would they have any grounds to do so because my machines are fully paid for. I even spoke to a representative after I received the new machine to ask a few questions. He told me that I have to send that machine back. I'm over here like says who? I don't think I'm going to send them back. I would like to figure out how to replace the foam in them, and have them as backups, or even give them to someone who can't afford a new one. Do you have a video on replacing with new foam?
I live in the US. I registered my dreamststion auto bipap in July 2021. As of yesterday (1 Dec 2021) I received from philips a replacement dreamstion auto bipap. I have to send the old one back minus the power supply, head gear, heated tubing, modem, humidifier and sd card. This will be used on the new one. I thought you might want to know and I been watching your videos and think they are great. Keep up thr good work.
I was just watching your RUclips video about refunds from Phillips we also received a refund and all we did is register the dream station, then someone from Phillips rang and asked if we wanted a replacement I said no because I had already bought another machine so they asked if I wanted a refund I bought our machine in 2018 and then a lady rang and gave me all the information on what to send back to them one and half weeks later the refund was in my account. We bought it from an independent seller as long as you have receipt of purchase they will refund.
Hi Maria, that's great! Thanks for sharing your story. All the best. Nick :)
I didn't know of recalls until November 2021. No one sent me a letter not even my medical company I bought it from. My medical company said they didn't even know about the bad machines until July 2021. They have tryed to work with getting out of their contract with Phillips and getting different machines. This company is only after their billions of dollars. They don't care about the people using these bad machines. I saw where the FDA said the new filter in the new machines is having issues. I don't trust Phillips because they come first and we are just mice to them to play with.
I registered my recall machine with Phillips and have heard nothing and am forced to continue using it. That is just not right. My out of pocket so far is over $2000 for this recall fiasco. I cannot get a new machine without a sleep study (per insurance) of which they pay nothing. Then Im required to pay for my machine & a monthly rental. Phillips owes me big. Any additional advise on how to get these guys to take responsibility?
G'day Nicko, it looks like the refund option is still available as I just received an email from the email address in this video. If I were to receive the recall, do you know if that prevents me from participating in any class action lawsuit against Philips in the future?
They said up to 12 Months to get a new c-pap! It's been 17 and I've heard nothing from Philips!!! I've called a couple times and they keep saying it's not my turn! I called today and they said my warranty is up so I can get 50 dollars from them or fill out a bunch more paper work on their website and send them a new prescription from my doctor, then wait more time for a new product from them to arrive. I am so angry I'm spitting tacks!!
The unit they sent me had 90K hours on it and mine was near brand new . I'm keeping my old unit and will probably change out the chamber with a new one . That's a bunch of crap - sending me a used unit that is at it's end of life !!
I think Aussie did not get left behind. In Malaysia, the only thing we've got is a notice saying that its dangerous and there's a recall. Done. 😆.
Does anyone know if I can do this in the U.S.? I haven’t done my due diligence and would appreciate help in the matter. I have bought two dream stations from my now ex-sleep doctor.
In the UK we have minimum 5 years for NFFP claims as part of the Sale of Goods Act, doesn't matter if in or out is warranty... wonder if anyone's tried it yet.
I asked my local CPAP shop for a replacement, they said ok, about three weeks called me up with a new resmed, to easy, very happy. Rod.
Great news mate. Thanks for sharing this. Nick
I purchased my unit through a retailer and still got a full refund they organised it through Philips directly .
Live in New York State, U.S. They sent me the Dreamstation 2. No offer of refund.
Philips offer to me was a new Dreamstation 1, but only the machine half, have to connect the old Humidifier half of my old DS1 to the new half.
I think that 'new' half you are talking about is probably a refurb mate. I'm trying to get my hands on one so i can pull it apart and check out the new foam. Did you take them up on the new DS1 offer? Cheers
@@CPAPReviews Philips Customer Corrections Team did say "new" but that could have been a euphemism for a refurbished new foam replacement - I will have to get that point clarified because my existing DS1 is like new and well looked after. I am in discussions with them at present and will bring this up! and no I have not accepted any initial offer yet! Thanks for tip!
@@CPAPReviews Mate, I don't know what I was thinking, I reluctantly accepted the other half from the pharmacy that I bought from, I regretted it after trying it for a night or two.
Not sure if I can still get my refund.
😥😭
How I got my refund: I had contacted the seller (NSW Cpap) and they passed on my details to Philips who contacted me pretty much straight away. The longest part was me getting my act together and going to the post office. I bought a Fisher n Paykel machine - loving it. (Probably took 10 days or so from start to finish I think?)
I contacted the Australian CPAP seller where I purchased my Dreamstation a year ago and they refunded me the full price of my Philips machine after I purchased a new Resmed CPAP replacement and sent back the Philips unit. They covered postage as well. We might pay extra in Aus for the consumer laws, but in this case, its worth it.
Wonderful news, good for Andrew.
Had two dream stations in Aus- Took the advice from this channel, just got my refund for $AUD 3200. Process took a while, but there was no push back. Honestly i think it's actually easier for them to provide the cash, as when they rang to confirm my recall process, i explained i wanted the refund, and they we like "oh great, ok we will send you some paperwork for return of the devices and within 10 days of receipt of the returned devices, the cash hit my bank account", really quite easy. Thanks for the awesome advice on this channel!!!
Hi Steve, that's great to hear mate. If the advice and information has been useful to you please consider becoming a member. Best wishes mate - cpap.review/membership
Submitted! I'll keep you posted on how i go
In the USA we only pay under $400.00 for a new CPAP with Auto
$400 US = $552 in Australian dollars (just for comparison).
I’m confused, I thought the dream stations that were recalled were supposed to receive a replacement of the dream station 2? My machine is fairly new, March of this year and I’m in the states but when I received my replacement today, it’s just a new dream station exactly like the recalled one except it’s only the one replacement part. I have to use the humidifier and everything else off of my recalled machine. I didn’t realize this was what the replacement would be.
Well yeah - they only recall for repair of course? They couldn't just replace each and every machine with a new one 🤔
I’m in South Australia
Thanks Nick I took your advice and I got back to the place I bought my device from.which I only used for about 6 weeks before the recall I also wrote them a letter and happy to say I got my refund in a couple of days this is thanks to you. Now I bought a Resmed 10 auto I’m having some problems which I hope I can get use to it soon.Thanks again Mary
Hi Mary, that's fantastic news. I'm very very happy for you. It will take some time to adjust to a new device and there's plenty of settings to play around with. Here's my playlist on the AS10. It's pretty old now but still relevant - ruclips.net/p/PL8L3ENX_twyUc4AClDn9vaC4hEvhCma7F
People go to Resmed to buy a CPAP and leave with a Dreamstation instead of an Airsense. That's some interesting news. I imagine they're regretting that at this point.
Great!!
yet another reason to live down under
The Covid virus shut downs occurred in the middle of my preparing to move to NZ. Now it looks like I'll have to remain in the US.
My Philips CPAP machine is still just within the warranty period and I have sent emails to Philips and the place I purchased it from, as yet Philips has not replied and emails to my original seller referred me directly to Philips and ceased any further communication. I know I have had four and a half years of use from this machine but that is four and a half years of breathing in toxic fumes for eight hours every night and that is the worry for me . In order to properly sleep again I had to purchase a replacement machine which is expensive when on a pension.
Hi Nick I got my Philips off a company not Philips direct I contacted the company and they were very helpful and organised an exchange for a airsense 10 and I returned my Philips machine to them, they made it very easy and I didn’t have to deal with Philips at all
I don't understand why all the manufacturers don't just wrap the machines in foam to make them quiet and skip all the potential problems of having the foam inside.
Nicely done - appreciate the information - keep up the great work mate!!
Thanks for the support legend. Nicko
Thanks for that nick but unfortunately I don’t have my invoice anymore so I will have to do something else
What abôut in canada? Anyone knows?
Following… would be interested to know as well!
@@vwulff if you got smthing let me know pls
Thanks Nick for this information.....I am from India and I have no idea at all how can I get refund for my dreamstation machine....I registered it on Philips recall website but so far no reply or any action is taken .... please suggest me how can I directly contact the Philips. Thanks
I registered my device months ago and they said I was waiting on a letter from them and never received anything. Waiting now for my insurance to cover a new CPAP because I had to wait 5 years. Using a device that may be harmful for my health.
I'll bet canada ranks even lower!!!
I hope not!
Hi Nick my dream station was 5 years old in sept I registered for the recall in July for the recall is this still covered
Thanks
I'm not sure mate. You will just have to try your luck and see. Best wishes. Nick
dose anyone know what the warranty period is?
Hi Jack it depends where you are to be honest. I think the standard is 2 years but in some places they extend it out to 5 years. I have had a few people write to me and tell me even if it's out of warranty you can still get a refund if it's within 5 years as that is apparently the 'serviceable life'. Cheers
Thank you for keeping us updated. Congrats to Andrew…. Pleasant dreams Andrew!!
Nice background and hat!
Thanks!
Hi All, I received my replacement DreamStation 1 device in the mail today... inside the shipping box it came in was the same grey Philips travel bag inside this was the new unit a new hose (not heated type ) both filters and an Au plug and instruction booklet.... and additional instructions on your new warranty what to change over ie modem, sd card, heated water chamber and how to return the old unit...
Same as me today after I spoke to someone 4 days from Philips again about getting a refund.
I have 2 PHILLIPS Remstar Pro's, 1 for home and 1 at FIFO job. Both are around 5 yrs old and have registered both for recall. I haven't heard from PHILLIPS as yet, but wondering if because all the talk is around dreamstation and newer machines. I paid $1575 for 1st machine and $795 for 2nd, I take the humidifier from 1st machine to work with me, less weight to carry. Am I entitled to a refund same as newer machine owners?
Hi Ian, probably not with Pro's mate as they are probably not within the serviceable life (5 years). Cheers. Nick
Philips is killing my family with these things.
WHO THE HELL WANTS A MEASILY $1,500??????? NOW YOU CAN'T BRING A LAWSUIT AGAINST THEM!!!!!!!!!!!!! EQUALS A LOSS OF BIG $$$$$$$$$$$$$$$$$$$$$$$$$$ BAD MOVE!
Yeah it's certainly a tricky one mate. Difficult decision although i'm about to do a video that might make that decision a bit more clear cut!