I have a couple of Hermes accessories. However, my pride will never allow me to beg a brand to take my money and “let” me buy a specific bag. Ever! I pity anyone who is willing to play this game. It’s embarrassing really.
These bags are only in demand because of the game. My husband was right when he said they are brilliant because they created demand by telling rich woman they can’t have something and that makes it want it more. If the game ended so would the demand.
In my opinion the issue isn't the pre-spend requirement, but that the pre-spend doesn't guarantee the "reward". Its doesn't value customers, if Hermes doesn't deliver their end of the bargain to those same customers. It becomes more like extortive/exploitative if they create an environment where honest to god customers feel cheated and disheartened.
An Hermes SA told me that the “game” started because SAs do not get paid commission on quota bags, so to make up for this they tend to “save” the quota bags for their customers who have made them money through commissions on other items. Then they reward those customers with a bag that they don’t get paid on because they know those customers will still come back later to buy more items that they will earn commissions on. Anyone know if this is true?
I believe this is somewhat true, the SA wants to keep the relationship with the client long term. Everyone is different, the SA would like someone come all the time buying things not just 1 time and never comes back. Just depend on how the SA personality is and how you treat them. I watched this channel, the poor lady was heartbroken because she bought so much things every year and still did not get anything then they reassigned her to a new SA, everything resets. Shopping should be relaxing and fun, don't stress over these people, they can be hurtful. In 2024, there are so many ways to purchase something you like, get whatever you desire.
My SA indirectly communicated the same thing. Also, each store (US) has monthly, quarterly and yearly sales targets to meet. The store cannot meet these sales targets on quota bag sales alone. Have to push the sales of other items.
I had a Kelly 32 bag, which I sold, mainly because I wasn't using it at all. The quality was superb, but it just seemed too conspicuous to wear every day. I'm thinking of maybe going for a smaller size next time, maybe a 25 or 28 and see how that goes.
Excellent video. I started my own journey in January 2022. Took me over 1.5 years to finally receive my offer. $40k prespend. In hindsight it was absurd how I was treated by Hermes. I became completely resentful each time I went in there expecting to drop thousand on random things that I did not want. Had I just invested the $40k instead, I coukd have easily been able to buy resale and get the exact color and hardware combo that I wanted. After all that trouble, I ended up selling the bag. It was too dark for me and there was defective wrinkling in one corner. It drove me nuts and was a reminder of my long and frustrating journey. I now shop at my own pace and don’t let the sa dictate what I’m to spend my money on. I mainly purchase through resellers now. I also find Hermes not super user friendly. The Birkin is super heavy to lug around. The Kelly lock is annoying to get in and out of. I’ll likely eventually sell them all and just use some quiet luxury brand. Having been there and done that, I suggest that you don’t bother to start your journey.
I started shopping with Hermes last February and got my first quota bag in October. I did go into store regularly and shopped with the same SA. I have to say I do find shopping at Hermes quite stressful, stock is low in all departments and any bag is hard to get. It is very rare that you get the colour combination that you want so patience and compromise is key! Looking forward to watching your “journey”
This was such a thought provoking and interesting take on the Hermes “journey”. I tend to agree with you as I have seen RUclipsrs be offered a bag with zero purchase history. I also choose to focus on quality rather than quantity these days. As we become more educated about leather and craftsmanship, we demand more, or at least I do. Excellent vlog as usual Steph! 🙋🏼♀️
I work in corporate America and many other industries restrict “tie in” sales. Meaning offering something or a discount for buying something else. I’m not surprised at all about the lawsuit.
Fab video Steph. Love to hear everyone’s views on this especially from different perspectives. As you know I love love love Hermes bags but I’m struggling with why my relationship with the brand has changed. The quality is so beautiful x One positive for me is that I no longer have to keep funds to one side just in case I get a call so it’s opened up other brands for me. It’s been really lovely to discover other items. I’m more open minded now x
Hermes, lol...I can only afford to walk by that store at the mall. Soo....I did want to say that pearl sweater is everything! Thanks for including it in the link. That's the first thing I spotted. You are looking very radiant. Good luck on your Hermes journey!
Another great video Steph! I too am certainly all about making investments on quality pieces to use in my wardrobe! Couldn’t agree more about Hermes. I know when the time comes it will happen for the pieces I want. I would never buy to just buy! Can’t wait to see the next video on your Hermes appointment!
I dropped a lot of money in Hermes and created a wish list a few times over 3 years and nothing, the stuff I've bought I wanted and now the is game over for me because I don't want anything else right now. I was told the probability of getting a Birkin/Kelly is around 2000 customers to 1 bag on their wish lists. I would rather pay hefty Chanel prices.
While I understand the thought that Hermes wants to sell their bag to customers who will “treasure” their bags, I also question why a retailer/manufacturer should have any say over what I do with my purchase after they have received my money. Our transaction is over at that moment. In principle, I do not like the thought that any retailer/manufacturer are manipulating my use of the product (beyond the fact that they are already excluding most people with their prices).
You need to think about what you’re implying. You’re implying that you should reap the benefits of their hard work, designs, originality, branding-everything they’ve worked for-so you can make money from what they sold you? And you did nothing essentially? That’s exactly why you likely won’t be getting one of those bags.
Quota bags have always been in demand, there was that infamous sketch from SATC where Samantha tried to get a birkin. So whilst there has been increased interest from social media in my opinion ‘the game’ is certainly not a recent thing. You also see people talking about ‘Birkin bait’ i.e. items that will get you noticed faster. Does their system really work when consignment stores have so many store fresh bags? I also think that they do randomly give quota bags out for precisely the reason of being able to say that they don’t discriminate. It’s interesting because as you say, the loyalty aspect is something seen across luxury. The main reason that my partner got me a Rolex was so that he could have a more diverse spend profile as that apparently helps in obtaining rarer pieces for example. In my opinion it’s only a problem if a SA is knowingly deceiving someone by inducing them to buy when they know that they have no chance in getting a quota bag. Obviously pre-spend is always implied and there’s no guarantee either way but I do wonder if there are people abusing their position in order to make their sales targets/get commission. Looking forward to seeing how your relationship with the brand evolves as I’m also trying to decide the spec on my dream Hermes bag.
Steph, I think you did a really great job explaining this. I feel like a lot of people are villainizing Hermes because it is so hard to get a bag. I agree, if you only have so many bags to give out, you’re going to invest in your most loyal and valuable customers. Usually a small percentage of people will make up the majority of your revenue. Those are the people who you want to prioritize. And it’s hard for an SA to justify to their manager how they offered something to a non loyal customer vs someone who purchases all the time. Maybe people don’t realize this but other brands such as CHANEL definitely give special treatment to people who come in regularly, shop, or get to know the staff. I go to Paris and nothingggg is in stock. It’s all been sold to people with SAs the day it’s launches. A lot of hard to find pieces are all sold in pre-orders these days. For example, a lot of the new Louis Vuitton men’s collection items are literally out of stock the day that they go live on the website. Every single brand is doing this. You need to have a good relationship with a sales associate and be somebody who regularly shops from them. Scarcity is a big part of luxury and high demand. The game is fun or not even noticeable to those clientele who have the money to play
So true! I think so many people don’t understand that! It’s fair this way actually. If I’m loyal to a brand, wear and use what they sell, I totally think that it’s normal if I get a head up on certain items. In the luxury world,l it’s common practice. Most people that really shop luxury understand that. Now what is difficult is to find the right SA that will truly make the experience nicer!
10 месяцев назад
I totally agree with you I am more on quality than quantity. I only buy what I really love. I am enjoying my journey with all the different high end brand. I have the same attitude towards Hermès I love everything I bought from them and continue the journey.
I love your explanation and it makes a lot of sense. Great educational video 🥰 The bags are beautiful but I'm not stressing about it, it will come when the time is right
Finally! Thank you for your take on the lawsuit. I watched so many videos on this, but noone seems to ever see things from Hermes's perspective. To me their strategy does make sense and whilst not perfect, it is always good to see loyal customers being valued. People online just dont take into account that Hermes is only able to produce X amount of these bags annually. They just want "their" bag and complain about it like spoilt children.
I think that Hermes is saturated online now- it looks so stupid walking around with the bag open - in London!! Common surely it’s done hints for photos which is even more stupid. People literally buy this stuff to post online that’s it. I have several expensive bags that i won’t even wear out anymore because they just make you a target. We recently had our brand new range rover stolen from a farm shop in the middle of the day so i give up and save to go on holiday now
Oh my goodness am so happy you have discovered Joseph Duclos! I think that brand is amazing!!!! The Diane messenger! Can’t wait to visit their store soon in June when am in Paris. Taylor Swift was photographed recently wearing one. My other dream bag is your Delvaux …. Stunning!!!
Steph I am in love with those bags so so so much and today you are looking more and more pretty you are my inspiration and I wish you have a blessed weekend 💖💖✨
Hi! I don’t usually comment on videos but I’ve heard so many opinions about the Hermes ‘game’. I think your perspective is spot on. I have been a long time customer of Hermes, but I don’t own any bags as they don’t interest me. I have scarves, jewelry and belts and love them all! It will be interesting to see how this all works out for the brand.
So glad that you did! It's really nice to hear what people think. Yes I think demand will slow down in the next few years as people seek something more original. I think finding joy in pieces outside of their bags is key, I love mine and they are fabulous quality.
When/if I’m ready for a Hermes bag, I think I’ll opt for the preloved market. There are some reputable preloved sellers and I can choose the exact size/colour/hardware that I want, instead of pre-spending a lot at Hermes in hope of getting offered something I would like. 😂 But when I say “ready” to own a Hermes, I’m thinking about my personal maturity (not age, more about aura). I want to truly own/carry the bag, and not have the bag carry me, if you get what I mean! 😆
I’ve got a few SAs in London and let me be clear… I said from the jump… I cannot afford to buy things I don’t need. I just want bags specifically Kelly or Constance. I’ve never bought anything other than a Constance or a Kelly. Plus I don’t like all the other tat anyway. But I’m in London so I understand experience differs across the globe. I do think social media is the reason Hermes is able to take the piss.. people just blindly following what’s been spewed and starting a ‘journey’. 🤦🏾♀️
You're so sweet, I love that you're here. I say the picture of Taylor too, I cannot wait to finally see them in person. The Delvaux has been a great buy, I love using it. Keep me updated, especially with your trip in June
Thank you for speaking logic!!! I also don’t think there is a game to play. Though I do enjoy Hermes products. I am 2 handbags deep after about four years with the brand and about 20k in spend across the globe, but no Kelly or Birkin. I also don’t ask for them as I am not ready for that yet. I truly believe they just want to gate keep the bags so they don’t flood the resale market and end up with buyers who will enjoy them. So, yes. I totally agree with you. I do also think there is a certain level of clientele Hermes desires - which is smart business. Return customers who keep items are far more valuable to the brand than customers chasing trends. I also think they have the most gorgeous shoes for designer - and affordable in comparison to other designer brands. Far less flashy as well. My favorite part of my Hermes collection is that the items do feel luxurious and they bring a level of excitement to everyday things. I appreciate the craftsmanship and I really enjoy my collection - and practically nobody knows its designer! I think the game is only a game for those who see the quota bags as an accomplishment or a finish line. For those of us just living our lives and enjoying our purchases, there’s no game, there’s just normal acquisitions though desire for certain items to compliment our lives.
It seems to me that the way to go is to buy a preloved bag in not ideal condition and send it to the spa. Depending what is imperfect in the bag, of course.
Nope, over Hermes. I started to grow a relationship with the brand. Spent a decent amount in store (on stuff I love, thank goodness) but eventually my SA just started ghosting me, and rather than starting a new relationship I decided to spend my money elsewhere. The relationship has to go both ways.
Great take on the issue. I can understand the position Hermes is in with so much interest vs. a very limited stock. I didn’t fall down the luxury rabbit hole until later in life, and have been kept quite busy with Chanel, LV, VCA, etc. There are so many wonderful treasures to lust after, that Hermes quota bags just haven’t tempted me enough to put any effort into acquiring one. And the “journey” thing that so many speak of puts me off. But your explanation/viewpoint makes perfect sense. And like you, I am interested in some of the high quality but lesser known luxury brands as well. I have Delvaux on my list, but have yet to purchase. But I have one bag each from Bulgari and Lanvin, and WOW, I am impressed. Definitely want more from those two. 😊
This seems so different then other times you've talked about Hermès. I remember when you started talking about beginning your journey, you mentioned beginning to buy things to start playing the game. I may be wrong, but didn't you mention the trainers in a bad purchase video? Saying they were uncomfortable for a lot of walking? I think we should all purchase and support the brands we want. I value Saint Laurent over all because of my in store treatment! It's just been interesting hearing such contrasting opinions since the lawsuit started. It seemed everyone knew about the "game" and now suddenly it doesn't exist 😅. Thanks for the video!
Thanks for the comment! Yes I have mentioned that, I’m just starting to view it differently from their perspective so let’s see what happens. I did say the trainers hurt my feet but I had worn them for 12+ hours straight without taking them off, and stubbed my toe on a pavement 😫 so it damaged my toe nail. Gross. Haha. But wearing got a few hours they are no problem at all. that day was quite an anomaly with how much I walked so I’ve since been much happier with them 😄
They were seen as the pinnacle because they were difficult to get hold of for the majority of people but now anyone who has the money can buy one 2nd hand, the sheen is probably wearing off. If it makes the wearer feel good about themself when they wear it, that’s all that matters.
Yes for sure, it seems to have gotten very popular recently but I remember a few years ago everyone wanted Chanel and LV and the Hermes buy / sell groups were mostly crickets.
I bought the Joseph Duclos Diane bag in the Nénuphar color in size L26 heritage leather in Paris last October. It is really a gorgeous bag and the quality is exceptional. I am a big fan and can't wait to see how this brand continues to develop. I would give Hermes the edge over JD because to me, Hermes leather quality and leather range is in a league of its own. I have a Birkin and a Kelly and they remain my favorite pieces in my collection. I love vintage Chanel as well as the Chanel trendy cc - Chanel is probably by favorite date night brand, but I am done buying new Chanel pieces. It's now too expensive for what it is.
Ah really interesting thank you so much for sharing. Not many people have a Duclos in their collection so it's really great to hear your thoughts having both brands. Yes I guess I never really considered but Hermes do have a much broader range of leathers and colours. Yes I am also done buying Chanel, content with what I do have. Unless something super special comes along! Never say never haha.
Maybe Hermes have to look at all the reselling that goes on - people leaving the stores and going straight to resellers and making a fortune (some of these being “loyal” customers). A friend bought a new Rolex a while ago and wasn’t given the certificate with it for 12 months to prevent him reselling it. Maybe Hermes should do something similar?
Thanks for yet another informative and entertaining video, Steph. Personally, it doesn't sit well with me that the consumer has to bend over backwards just to buy from them. To a degree, I can understand why they operate this way but overall, it just leaves a bad taste in my mouth. If I'm going to spend that much on their products, it's not unreasonable to expect better customer service. In this day and age, even commercial brands have the live chat option. On another note, I love your videos as I've always wanted to travel to the UK and I get to see snippets of the gorgeous scenery and architecture through your videos. Also, you have wonderful taste in bags and I learned a lot from you 😊
Lisa did a great job at explaining the lawsuit. Dayle from Dayles Addiction. She got offered one and she was not on the journey. Went to Paris with Meredith. I still believe it’s a game to me.😘
If you were based in the US, you would feel different about the "Journey" You would experience first hand there is merit to what is being said about what it takes to be offered a quota bag. Especially if you are a new client with the SA.
totally agree Hermes is the only bag brand where you can still profit massively on the secondary market goyard don't too much about but they still sell well I think the bottom has fallen from Chanel now Chanel price rises have now destroyed their secondary prices, great time for the secondary buyer LV,Gucci,YSL,Dior,Celine, Chloe all losses on the secondary market generally, depends on the bag
Hi there - I definitely can afford a Hermes bag - but with all the hype over the past years of designers real or fake and showing off …. I am rather very happy to downplay the bag / clothes and look for good jewelry pieces to accentuate the quality of my outfits : great craftsmanship in bag - no label, very good fitting cut and good material in clothes, less make up good shoes and voila you look greatly understated, exceptional! Wouldn’t stand in a queue either
I visited the store and was put off even with the SA's attitude. Ok this is way before the lawsuit, their attitude i would say is rude. Not all but a few is enough to put me off. Actually, if they are not keen to sell why even bother to open a store? Here i am not even talking about quota handbag and not even near that. They do not want to provide anymore of the SA's phone number and was told if they have stock and so happened one is there, good luck. Good for people to stop their journey frankly, it is not just not easy but a pain in the as... Thanks for sharing. 🤗🤩
Actually Chanel feels more luxurious than Hermes. Hermes bags feels like regular everyday leather bags, but for events, Chanel feels much more in place
I agree, the two brands are not a direct comparison at all. Chanel feels very special / evening, Hermes feels very day time and don't have the range or scope that Chanel does with crystal / pearls etc.
Hermés make quality good everyday bags. Its a workhorse. Chanel could tear apart within 20 minutes after taking it out from the store and there is very little to nothing aftercare
isnt that the point of Hermes? its suppose to be like a whisper of luxury. looks and feels like a standard daily driver leather bag till you see the name and your like oh la la! hermes!
Hermes has gone too far with the game in my opinion. We don't have a store in my country even so I'll have to travel to get any. I went to both stores in Berlin and the one in Prague wanted a Garden party bag but all claimed they have no bags at all. Like who believes that? A quota bag seems impossible now if you can't even get any other bag either. 😢 I like the design and quality but never have I been in a situation like this.
And correction not just that bag but like any bags at all in the whole store. My other half went to one of the stores alone and for him the SA went to the back for a while but returned empty handed still.
HERMES IS LEGENDARY! 👌😎- it’s NOT! For “ Everybody “ And thats auctully a GOOD sales-stratagy! - Just LOOK! How. “ Everybody and their momma” is flashing FAKES of Gucci & Louis Vuitton, which i find sickening and tiredsome to look at!! 🤬🤯…. GO HERMES!!
Steph you are a breath of fresh air with your takes on it! Us Hermès lovers are called stupid, desperate, whatever they call us! 😂 I feel that if you are the type of customer that is truly enjoying the brand, you experience less of that kind of frustration around the brand. Sure the bags are hard to get but I feel that so many don’t even comprehend that they are not mass produced and , at the moment, the demand is much more than what they are able to produce. It’s not a fake tactic, they cannot get these bags out more quicker at the moment. It happened more than once that my SA offered me a bag saying that it was not necessarily my turn. But she knows how much I love the brand as a whole, and she simply wanted me to get that particular bag. I wear Hermès on the daily, she told me she had clients that buy a ton and never wear anything Hermès. I think she can clearly see through them. The brand wants long term customers, they don’t see the short term customers the same way I think. For a business perspective, it’s what you want, the customers that will continue to spend even when this craziness around these bags will slow down….because it will slow down !
I have purchased the lipsticks , perfume, coin purse, purse for money from Hermes but I'm more for the quality ,but for me the quota bags are far far far from my radar but yes 1 Hermes Kelly would be ok. For me I don't see the point of having 50 birkins\ Kelly's .
Sorry but Hermes’s isn’t worth the money Over rated and people are so gullible thinking they are buying the best bag in the world The designer is laughing at you for buying a bag that costs them minimal amount of money to make So foolish
This Hermes business is so silly! For God’s sake, at the end of the day It’s a bag. Its main function is to hold things. Use that money to buy some Vanguard mutual funds.
Its not a game. How you connect with SA, how you present yourself in store ( dont behave entitled but gentle and patient) its not about how rich you look. Ive gone in the store with nice clothes and pure rain hiking clothes. Its all about being gentle, interested and patient. Hermés is a patient game and that does not suit every personality out there.
Yes I cannot wait to see some in person and add one to my collection they look exceptional and don't worry - a video will be coming on that when I get to paris
@carrino15 Just reading what you wrote…that is the definition of a game. You basically described ass kissing in a diplomatic way. People begging a company to accept their hard earned money. SMH
@@marquitathatcher6286 On a different note, if you were Hermes how would you allocate bags when you can't meet demand? Interested to hear peoples thoughts on this concept
@@Handbagholic Price increases, non refundable deposits and waiting lists. When you get the call you buy immediately or pass. If you pass, you lose your deposit and they go to the next person on the list.
Maybe so. I’ve just decided to view it as not a game myself. I will only buy pieces I love and maybe one day will get a quota, but not expecting anything and choosing to enjoy my journey regardless of what they may or may not offer me.
Ppl should boycott Hermes full stop see them beg for customers I bought in 80s and 90s was very special now everyone has fake or real on dinners everyone is wearing it 🤢🤦🏻♀️
These bags are ugly and unorganized inside. Why would you spend your time and money on trying to obtain a handbag? Life’s too short to play these silly games.
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I have a couple of Hermes accessories. However, my pride will never allow me to beg a brand to take my money and “let” me buy a specific bag. Ever! I pity anyone who is willing to play this game. It’s embarrassing really.
These bags are only in demand because of the game. My husband was right when he said they are brilliant because they created demand by telling rich woman they can’t have something and that makes it want it more. If the game ended so would the demand.
In my opinion the issue isn't the pre-spend requirement, but that the pre-spend doesn't guarantee the "reward". Its doesn't value customers, if Hermes doesn't deliver their end of the bargain to those same customers. It becomes more like extortive/exploitative if they create an environment where honest to god customers feel cheated and disheartened.
If people could buy the bags in a fair system it would certainly reduce the reseller situation
I agree.
An Hermes SA told me that the “game” started because SAs do not get paid commission on quota bags, so to make up for this they tend to “save” the quota bags for their customers who have made them money through commissions on other items. Then they reward those customers with a bag that they don’t get paid on because they know those customers will still come back later to buy more items that they will earn commissions on. Anyone know if this is true?
I believe this is somewhat true, the SA wants to keep the relationship with the client long term. Everyone is different, the SA would like someone come all the time buying things not just 1 time and never comes back. Just depend on how the SA personality is and how you treat them. I watched this channel, the poor lady was heartbroken because she bought so much things every year and still did not get anything then they reassigned her to a new SA, everything resets. Shopping should be relaxing and fun, don't stress over these people, they can be hurtful. In 2024, there are so many ways to purchase something you like, get whatever you desire.
My SA indirectly communicated the same thing. Also, each store (US) has monthly, quarterly and yearly sales targets to meet. The store cannot meet these sales targets on quota bag sales alone. Have to push the sales of other items.
@@melissaleslie7755 I feel that’s so unfair to the SA to not pay them commission on such an expensive bag.
Makes the most sense of any reason I’ve ever heard. Thanks!
I had a Kelly 32 bag, which I sold, mainly because I wasn't using it at all. The quality was superb, but it just seemed too conspicuous to wear every day. I'm thinking of maybe going for a smaller size next time, maybe a 25 or 28 and see how that goes.
Excellent video. I started my own journey in January 2022. Took me over 1.5 years to finally receive my offer. $40k prespend. In hindsight it was absurd how I was treated by Hermes. I became completely resentful each time I went in there expecting to drop thousand on random things that I did not want. Had I just invested the $40k instead, I coukd have easily been able to buy resale and get the exact color and hardware combo that I wanted. After all that trouble, I ended up selling the bag. It was too dark for me and there was defective wrinkling in one corner. It drove me nuts and was a reminder of my long and frustrating journey. I now shop at my own pace and don’t let the sa dictate what I’m to spend my money on. I mainly purchase through resellers now. I also find Hermes not super user friendly. The Birkin is super heavy to lug around. The Kelly lock is annoying to get in and out of. I’ll likely eventually sell them all and just use some quiet luxury brand. Having been there and done that, I suggest that you don’t bother to start your journey.
I love Hermes quality but not the retail-game. I’d never play it. Best of luck to you.
I started shopping with Hermes last February and got my first quota bag in October. I did go into store regularly and shopped with the same SA. I have to say I do find shopping at Hermes quite stressful, stock is low in all departments and any bag is hard to get. It is very rare that you get the colour combination that you want so patience and compromise is key! Looking forward to watching your “journey”
I personally would like to place an order and wait for it. I have no problem waiting a year or so.
I am such a fan of you bag collection! I just love your bags and the colour choices. So classic and chic. SO GLAD FOR YOUR CHANNEL ❤
Thank you so much!!
This was such a thought provoking and interesting take on the Hermes “journey”. I tend to agree with you as I have seen RUclipsrs be offered a bag with zero purchase history. I also choose to focus on quality rather than quantity these days. As we become more educated about leather and craftsmanship, we demand more, or at least I do. Excellent vlog as usual Steph! 🙋🏼♀️
I work in corporate America and many other industries restrict “tie in” sales. Meaning offering something or a discount for buying something else. I’m not surprised at all about the lawsuit.
wife brought a vintage nina ricci gold chain small cross bag made in france
quality is amazing great price as well under 140
Fab video Steph. Love to hear everyone’s views on this especially from different perspectives. As you know I love love love Hermes bags but I’m struggling with why my relationship with the brand has changed. The quality is so beautiful x One positive for me is that I no longer have to keep funds to one side just in case I get a call so it’s opened up other brands for me. It’s been really lovely to discover other items. I’m more open minded now x
Hermes, lol...I can only afford to walk by that store at the mall. Soo....I did want to say that pearl sweater is everything! Thanks for including it in the link. That's the first thing I spotted. You are looking very radiant. Good luck on your Hermes journey!
Your honesty is refreshing. Love from one self made woman to another ❤❤
Always 💖 glad you liked
Another great video Steph! I too am certainly all about making investments on quality pieces to use in my wardrobe! Couldn’t agree more about Hermes. I know when the time comes it will happen for the pieces I want. I would never buy to just buy! Can’t wait to see the next video on your Hermes appointment!
I dropped a lot of money in Hermes and created a wish list a few times over 3 years and nothing, the stuff I've bought I wanted and now the is game over for me because I don't want anything else right now. I was told the probability of getting a Birkin/Kelly is around 2000 customers to 1 bag on their wish lists. I would rather pay hefty Chanel prices.
While I understand the thought that Hermes wants to sell their bag to customers who will “treasure” their bags, I also question why a retailer/manufacturer should have any say over what I do with my purchase after they have received my money. Our transaction is over at that moment. In principle, I do not like the thought that any retailer/manufacturer are manipulating my use of the product (beyond the fact that they are already excluding most people with their prices).
💯
You need to think about what you’re implying. You’re implying that you should reap the benefits of their hard work, designs, originality, branding-everything they’ve worked for-so you can make money from what they sold you? And you did nothing essentially? That’s exactly why you likely won’t be getting one of those bags.
Quota bags have always been in demand, there was that infamous sketch from SATC where Samantha tried to get a birkin. So whilst there has been increased interest from social media in my opinion ‘the game’ is certainly not a recent thing.
You also see people talking about ‘Birkin bait’ i.e. items that will get you noticed faster.
Does their system really work when consignment stores have so many store fresh bags?
I also think that they do randomly give quota bags out for precisely the reason of being able to say that they don’t discriminate.
It’s interesting because as you say, the loyalty aspect is something seen across luxury. The main reason that my partner got me a Rolex was so that he could have a more diverse spend profile as that apparently helps in obtaining rarer pieces for example.
In my opinion it’s only a problem if a SA is knowingly deceiving someone by inducing them to buy when they know that they have no chance in getting a quota bag.
Obviously pre-spend is always implied and there’s no guarantee either way but I do wonder if there are people abusing their position in order to make their sales targets/get commission.
Looking forward to seeing how your relationship with the brand evolves as I’m also trying to decide the spec on my dream Hermes bag.
Hermes bags aren’t my style, but I wholeheartedly agree on the Kelly belt. Fabulous quality and so so versatile ❤
I may add another yet!
Yes I honestly cannot believe how much I wear mine as I’ve never been a belt person
I enjoyed this video Steph! I loved your whole take on this topic, and how you looked at both sides
Glad you enjoyed it! Yes I think it's important to consider both sides of the scenario
Steph, I think you did a really great job explaining this. I feel like a lot of people are villainizing Hermes because it is so hard to get a bag. I agree, if you only have so many bags to give out, you’re going to invest in your most loyal and valuable customers. Usually a small percentage of people will make up the majority of your revenue. Those are the people who you want to prioritize. And it’s hard for an SA to justify to their manager how they offered something to a non loyal customer vs someone who purchases all the time. Maybe people don’t realize this but other brands such as CHANEL definitely give special treatment to people who come in regularly, shop, or get to know the staff. I go to Paris and nothingggg is in stock. It’s all been sold to people with SAs the day it’s launches. A lot of hard to find pieces are all sold in pre-orders these days. For example, a lot of the new Louis Vuitton men’s collection items are literally out of stock the day that they go live on the website. Every single brand is doing this. You need to have a good relationship with a sales associate and be somebody who regularly shops from them. Scarcity is a big part of luxury and high demand. The game is fun or not even noticeable to those clientele who have the money to play
So true! I think so many people don’t understand that! It’s fair this way actually. If I’m loyal to a brand, wear and use what they sell, I totally think that it’s normal if I get a head up on certain items. In the luxury world,l it’s common practice. Most people that really shop luxury understand that. Now what is difficult is to find the right SA that will truly make the experience nicer!
I totally agree with you I am more on quality than quantity. I only buy what I really love. I am enjoying my journey with all the different high end brand. I have the same attitude towards Hermès I love everything I bought from them and continue the journey.
I love your explanation and it makes a lot of sense. Great educational video 🥰 The bags are beautiful but I'm not stressing about it, it will come when the time is right
Glad you liked it. I'm with you, no stress. What will be will be.
The adjustable Kelly belt did not work for me. If I moved my stomach the belt just expanded! It was useless.
Love how you see both sides. Excellent video 😊
Thanks! 😊
A great video. I agree - I don’t think the requirement to have pre-spend to obtain a quota bag actually exists.
Def agree!!! Chanel prices and quality is definitely what's driving the Hermes sales!!
Finally! Thank you for your take on the lawsuit. I watched so many videos on this, but noone seems to ever see things from Hermes's perspective. To me their strategy does make sense and whilst not perfect, it is always good to see loyal customers being valued. People online just dont take into account that Hermes is only able to produce X amount of these bags annually. They just want "their" bag and complain about it like spoilt children.
I think that Hermes is saturated online now- it looks so stupid walking around with the bag open - in London!! Common surely it’s done hints for photos which is even more stupid. People literally buy this stuff to post online that’s it. I have several expensive bags that i won’t even wear out anymore because they just make you a target. We recently had our brand new range rover stolen from a farm shop in the middle of the day so i give up and save to go on holiday now
Great video Steph! Can’t wait to watch how you move forward with the brand. Thanks for the shoutout!
This was so insightful, Steph. So happy you get to marry your corporate expertise/background with your material 💜
Oh my goodness am so happy you have discovered Joseph Duclos! I think that brand is amazing!!!! The Diane messenger! Can’t wait to visit their store soon in June when am in Paris. Taylor Swift was photographed recently wearing one. My other dream bag is your Delvaux …. Stunning!!!
Great video Steph, love your marketing take on this!
Thanks Dayle! Thought I'd try to add my unique take haha
Steph I am in love with those bags so so so much and today you are looking more and more pretty you are my inspiration and I wish you have a blessed weekend 💖💖✨
Thank you Mansoor!
Chanel and Hermès should be post in the website when one item is out of stock or not available, especially when you want buy something specific
Hi! I don’t usually comment on videos but I’ve heard so many opinions about the Hermes ‘game’. I think your perspective is spot on. I have been a long time customer of Hermes, but I don’t own any bags as they don’t interest me. I have scarves, jewelry and belts and love them all! It will be interesting to see how this all works out for the brand.
So glad that you did! It's really nice to hear what people think. Yes I think demand will slow down in the next few years as people seek something more original. I think finding joy in pieces outside of their bags is key, I love mine and they are fabulous quality.
When/if I’m ready for a Hermes bag, I think I’ll opt for the preloved market. There are some reputable preloved sellers and I can choose the exact size/colour/hardware that I want, instead of pre-spending a lot at Hermes in hope of getting offered something I would like. 😂 But when I say “ready” to own a Hermes, I’m thinking about my personal maturity (not age, more about aura). I want to truly own/carry the bag, and not have the bag carry me, if you get what I mean! 😆
I’ve got a few SAs in London and let me be clear… I said from the jump… I cannot afford to buy things I don’t need. I just want bags specifically Kelly or Constance. I’ve never bought anything other than a Constance or a Kelly. Plus I don’t like all the other tat anyway. But I’m in London so I understand experience differs across the globe. I do think social media is the reason Hermes is able to take the piss.. people just blindly following what’s been spewed and starting a ‘journey’. 🤦🏾♀️
Ps I love you too! You come across so humble, girl next door. Feel like I can go shopping with you and have a laugh 😘😘
You're so sweet, I love that you're here. I say the picture of Taylor too, I cannot wait to finally see them in person. The Delvaux has been a great buy, I love using it. Keep me updated, especially with your trip in June
Thank you for speaking logic!!! I also don’t think there is a game to play. Though I do enjoy Hermes products. I am 2 handbags deep after about four years with the brand and about 20k in spend across the globe, but no Kelly or Birkin. I also don’t ask for them as I am not ready for that yet.
I truly believe they just want to gate keep the bags so they don’t flood the resale market and end up with buyers who will enjoy them. So, yes. I totally agree with you. I do also think there is a certain level of clientele Hermes desires - which is smart business. Return customers who keep items are far more valuable to the brand than customers chasing trends.
I also think they have the most gorgeous shoes for designer - and affordable in comparison to other designer brands. Far less flashy as well.
My favorite part of my Hermes collection is that the items do feel luxurious and they bring a level of excitement to everyday things. I appreciate the craftsmanship and I really enjoy my collection - and practically nobody knows its designer!
I think the game is only a game for those who see the quota bags as an accomplishment or a finish line. For those of us just living our lives and enjoying our purchases, there’s no game, there’s just normal acquisitions though desire for certain items to compliment our lives.
It seems to me that the way to go is to buy a preloved bag in not ideal condition and send it to the spa. Depending what is imperfect in the bag, of course.
Nope, over Hermes. I started to grow a relationship with the brand. Spent a decent amount in store (on stuff I love, thank goodness) but eventually my SA just started ghosting me, and rather than starting a new relationship I decided to spend my money elsewhere. The relationship has to go both ways.
I just want to walk into Hermes and purchase an Evelyne 29 and Day Sneakers 😊.
Great take on the issue. I can understand the position Hermes is in with so much interest vs. a very limited stock. I didn’t fall down the luxury rabbit hole until later in life, and have been kept quite busy with Chanel, LV, VCA, etc. There are so many wonderful treasures to lust after, that Hermes quota bags just haven’t tempted me enough to put any effort into acquiring one. And the “journey” thing that so many speak of puts me off. But your explanation/viewpoint makes perfect sense.
And like you, I am interested in some of the high quality but lesser known luxury brands as well. I have Delvaux on my list, but have yet to purchase. But I have one bag each from Bulgari and Lanvin, and WOW, I am impressed. Definitely want more from those two. 😊
This seems so different then other times you've talked about Hermès. I remember when you started talking about beginning your journey, you mentioned beginning to buy things to start playing the game. I may be wrong, but didn't you mention the trainers in a bad purchase video? Saying they were uncomfortable for a lot of walking? I think we should all purchase and support the brands we want. I value Saint Laurent over all because of my in store treatment! It's just been interesting hearing such contrasting opinions since the lawsuit started. It seemed everyone knew about the "game" and now suddenly it doesn't exist 😅. Thanks for the video!
Thanks for the comment! Yes I have mentioned that, I’m just starting to view it differently from their perspective so let’s see what happens. I did say the trainers hurt my feet but I had worn them for 12+ hours straight without taking them off, and stubbed my toe on a pavement 😫 so it damaged my toe nail. Gross. Haha. But wearing got a few hours they are no problem at all. that day was quite an anomaly with how much I walked so I’ve since been much happier with them 😄
They were seen as the pinnacle because they were difficult to get hold of for the majority of people but now anyone who has the money can buy one 2nd hand, the sheen is probably wearing off. If it makes the wearer feel good about themself when they wear it, that’s all that matters.
I think if everyone stop buying Hermes it be more easy to buy and cheaper
Yes for sure, it seems to have gotten very popular recently but I remember a few years ago everyone wanted Chanel and LV and the Hermes buy / sell groups were mostly crickets.
I am co siderúrgica purchasing their scarves. They are known for high quality 100 silk and gorgeous prints.
I bought the Joseph Duclos Diane bag in the Nénuphar color in size L26 heritage leather in Paris last October. It is really a gorgeous bag and the quality is exceptional. I am a big fan and can't wait to see how this brand continues to develop. I would give Hermes the edge over JD because to me, Hermes leather quality and leather range is in a league of its own. I have a Birkin and a Kelly and they remain my favorite pieces in my collection. I love vintage Chanel as well as the Chanel trendy cc - Chanel is probably by favorite date night brand, but I am done buying new Chanel pieces. It's now too expensive for what it is.
Ah really interesting thank you so much for sharing. Not many people have a Duclos in their collection so it's really great to hear your thoughts having both brands. Yes I guess I never really considered but Hermes do have a much broader range of leathers and colours. Yes I am also done buying Chanel, content with what I do have. Unless something super special comes along! Never say never haha.
Coming to London this fall, do all the luxury brand stores require appointments?
No I never book appointments. If it’s the weekend I maybe would book the big brands like Hermes / Chanel to avoid a que.
@@Handbagholic thank you so much!
do you have Hermes bag in TROIKA leather in your collection? It is the rarest Hermes bags ever made.
Great video!
Thanks!
Good for you and completely agree 💯
Maybe Hermes have to look at all the reselling that goes on - people leaving the stores and going straight to resellers and making a fortune (some of these being “loyal” customers). A friend bought a new Rolex a while ago and wasn’t given the certificate with it for 12 months to prevent him reselling it. Maybe Hermes should do something similar?
They do keep a note of who buys what bag for this reason and also which SA sold it to them.
Thanks for yet another informative and entertaining video, Steph. Personally, it doesn't sit well with me that the consumer has to bend over backwards just to buy from them. To a degree, I can understand why they operate this way but overall, it just leaves a bad taste in my mouth. If I'm going to spend that much on their products, it's not unreasonable to expect better customer service. In this day and age, even commercial brands have the live chat option.
On another note, I love your videos as I've always wanted to travel to the UK and I get to see snippets of the gorgeous scenery and architecture through your videos.
Also, you have wonderful taste in bags and I learned a lot from you 😊
Lisa did a great job at explaining the lawsuit.
Dayle from Dayles Addiction. She got offered one and she was not on the journey. Went to Paris with Meredith.
I still believe it’s a game to me.😘
I agree 100%!! Great video
Thanks for watching!
If you were based in the US, you would feel different about the "Journey" You would experience first hand there is merit to what is being said about what it takes to be offered a quota bag. Especially if you are a new client with the SA.
Thanks for your insight Melissa. Yes I appreciate the experience must vary around the world, lets see what the lawsuit brings to light
I’ve heard of someone spending $56k and still not getting any bag offer.. US is wild
There are tons of great lesser known vintage hermes bags that aren’t astronomically priced.
totally agree
Hermes is the only bag brand where you can still profit massively on the secondary market
goyard don't too much about but they still sell well
I think the bottom has fallen from Chanel now
Chanel price rises have now destroyed their secondary prices, great time for the secondary buyer
LV,Gucci,YSL,Dior,Celine, Chloe all losses on the secondary market generally, depends on the bag
Your beautiful Chanel bags were a wise choice. I love your Delvaux.🖤 Hermes is doing quite well without me.🤷❣️🌺
Hi there - I definitely can afford a Hermes bag - but with all the hype over the past years of designers real or fake and showing off ….
I am rather very happy to downplay the bag / clothes and look for good jewelry pieces to accentuate the quality of my outfits : great craftsmanship in bag - no label, very good fitting cut and good material in clothes, less make up
good shoes and voila you look greatly understated, exceptional! Wouldn’t stand in a queue either
I visited the store and was put off even with the SA's attitude. Ok this is way before the lawsuit, their attitude i would say is rude. Not all but a few is enough to put me off. Actually, if they are not keen to sell why even bother to open a store? Here i am not even talking about quota handbag and not even near that. They do not want to provide anymore of the SA's phone number and was told if they have stock and so happened one is there, good luck. Good for people to stop their journey frankly, it is not just not easy but a pain in the as... Thanks for sharing. 🤗🤩
Thanks for your thoughts. Yes sometimes it’s frustrating with the brand, I can only hope to meet a nice SA but lets see what happens
They should just sell it to the first person in line.
i love the hypocrisy of showing loyalty/love for the brand because how do they explain new bags being sold with resellers lol.
Great video!!!
Glad you liked it!
Actually Chanel feels more luxurious than Hermes. Hermes bags feels like regular everyday leather bags, but for events, Chanel feels much more in place
I agree, the two brands are not a direct comparison at all. Chanel feels very special / evening, Hermes feels very day time and don't have the range or scope that Chanel does with crystal / pearls etc.
@@Handbagholic yup! Totally. A collection mix of different styles would be perfect. Btw i love your top handle bags behind u!!
Hermés make quality good everyday bags. Its a workhorse. Chanel could tear apart within 20 minutes after taking it out from the store and there is very little to nothing aftercare
@@carrino15 yes Chanel after sales is very bad. Many other brands like Bottega, Fendi Dior stand by their products too
isnt that the point of Hermes? its suppose to be like a whisper of luxury. looks and feels like a standard daily driver leather bag till you see the name and your like oh la la! hermes!
Hermes has gone too far with the game in my opinion. We don't have a store in my country even so I'll have to travel to get any. I went to both stores in Berlin and the one in Prague wanted a Garden party bag but all claimed they have no bags at all. Like who believes that? A quota bag seems impossible now if you can't even get any other bag either. 😢 I like the design and quality but never have I been in a situation like this.
And correction not just that bag but like any bags at all in the whole store. My other half went to one of the stores alone and for him the SA went to the back for a while but returned empty handed still.
HERMES IS LEGENDARY! 👌😎- it’s NOT! For “ Everybody “
And thats auctully a GOOD sales-stratagy! - Just LOOK! How. “ Everybody and their momma” is flashing FAKES of Gucci & Louis Vuitton, which i find sickening and tiredsome to look at!! 🤬🤯…. GO HERMES!!
Steph you are a breath of fresh air with your takes on it! Us Hermès lovers are called stupid, desperate, whatever they call us! 😂 I feel that if you are the type of customer that is truly enjoying the brand, you experience less of that kind of frustration around the brand. Sure the bags are hard to get but I feel that so many don’t even comprehend that they are not mass produced and , at the moment, the demand is much more than what they are able to produce. It’s not a fake tactic, they cannot get these bags out more quicker at the moment. It happened more than once that my SA offered me a bag saying that it was not necessarily my turn. But she knows how much I love the brand as a whole, and she simply wanted me to get that particular bag. I wear Hermès on the daily, she told me she had clients that buy a ton and never wear anything Hermès. I think she can clearly see through them. The brand wants long term customers, they don’t see the short term customers the same way I think. For a business perspective, it’s what you want, the customers that will continue to spend even when this craziness around these bags will slow down….because it will slow down !
I love you video thank you!
Thank you too!
FIRST ❤ love you so much Steph!!!
You're the best!
I have purchased the lipsticks , perfume, coin purse, purse for money from Hermes but I'm more for the quality ,but for me the quota bags are far far far from my radar but yes 1 Hermes Kelly would be ok. For me I don't see the point of having 50 birkins\ Kelly's .
Sorry but Hermes’s isn’t worth the money
Over rated and people are so gullible thinking they are buying the best bag in the world
The designer is laughing at you for buying a bag that costs them minimal amount of money to make
So foolish
I am a LV lover and never had step a foot into Hermes. I could, but I’m loyal to LV.
Yeah I think LV styles can be much more fun, I still love a good LV bag
So do I. I love my LV bags. Their fragrances are pretty great too.
I agree, I have several perfumes from LV.
This Hermes business is so silly! For God’s sake, at the end of the day It’s a bag. Its main function is to hold things. Use that money to buy some Vanguard mutual funds.
Its not a game. How you connect with SA, how you present yourself in store ( dont behave entitled but gentle and patient) its not about how rich you look. Ive gone in the store with nice clothes and pure rain hiking clothes. Its all about being gentle, interested and patient. Hermés is a patient game and that does not suit every personality out there.
Yes I cannot wait to see some in person and add one to my collection they look exceptional and don't worry - a video will be coming on that when I get to paris
@carrino15 Just reading what you wrote…that is the definition of a game. You basically described ass kissing in a diplomatic way. People begging a company to accept their hard earned money. SMH
@@marquitathatcher6286 On a different note, if you were Hermes how would you allocate bags when you can't meet demand? Interested to hear peoples thoughts on this concept
I asked this very question on my channel!
@@Handbagholic Price increases, non refundable deposits and waiting lists. When you get the call you buy immediately or pass. If you pass, you lose your deposit and they go to the next person on the list.
In my opinion Hermes bag designs are ugly so much better bags out there
I think some are cute for sure, but brands like LV offer much more variety / colours / materials
Kind of agree. Don’t like the Birkin, the Kelly is nice and I quite like the Lindy bop. But it’s not instant love like Chanel or Celine
INDEED! 🎉🎉🎉
Respectfully, I feel like you are naive on the "Hermes game".
Maybe so. I’ve just decided to view it as not a game myself. I will only buy pieces I love and maybe one day will get a quota, but not expecting anything and choosing to enjoy my journey regardless of what they may or may not offer me.
Ppl should boycott Hermes full stop see them beg for customers I bought in 80s and 90s was very special now everyone has fake or real on dinners everyone is wearing it 🤢🤦🏻♀️
There are some people really fool in the world,I prefer LV
Hermes are such boring bags! Unimaginative and so overrated and overpriced it makes them tasteless in my opinion ✨🌷😜
Probably 2 Karens sued Hermès
These bags are ugly and unorganized inside. Why would you spend your time and money on trying to obtain a handbag? Life’s too short to play these silly games.
❤️❤️❤️👜👜👜🌹🌹🌹
I think that Joseph Duclos is much better quality than Hermes. Please do a video on this brand if you can! 🩷
Totally agree!
@@missviv01 I can’t wait to add this bag to my collection 🩷
Me too!! They are hand made too, beautiful leathers! I like the creative director too.
The Hermes game is disgusting 🫣.,although I like their perfumes and cosmetics.