Lots of vernier caliper experts in the comments! "Jason, you don't know what you're doing away from a whiteboard!" While partially true, whiteboards are my safe space, I know how to use a caliper haha. The reason I'm not using the other end of the caliper (as demonstrated at 10:48, when measuring a glass gap) is because even though it's plastic, it'd be enough to scratch the paint if I wasn't super careful with it. Easier to hover over it, get it as close as possible (with my eyes, not the camera you're watching from), and not worry about scratching the areas I'm measuring. That cool? Find your next ride here! www.autotempest.com/
Engineering Explained Wow that’s crazy , well good thing they got you covered .. hope you have a safe and wonderful Christmas holiday 🙂 much blessings for you and your love ones .. even though I don’t work on cars my main hobby is collecting fragrances as I have my own channel on here RUclips I just enjoy watching your videos because I learn a lot and have a heavy love cars and I and also DIY guy .. cheers
Engineering Explained I saw no problem with the measuring, obvious to most thinking people. But if you are worried about scratching, might not wanna do what you did when you showed the different in bumper vs hood. Because your nails, how smoothed they may be, will make scratches. To small to see easy, but they are there. And that paint job is so beyond unacceptable. All the scratches you showed was all of them way beyond ok. As someone who often put ceramic coating on new cars, I would say the orange peel is the norm now a days. But those canyons through the paint thankfully is not.
I wonder if Tesla has a rock chip option for the front bumper/frunk? The first one on my new car sucked. But seriously get a clear bra after paint correction lol
Hey man im working in manufactury, we re assembling audi q8/q7 touareg and believe me if some car go out of factory like your one, lot of bosses would be fired
Andrew Popdžek my 2017 Audi A6 was full of paint defects, and horrible panel gaps brand new from factory. My Model 3 had noe issues at all. Checked the paint thickness, and it was okay. 2019 Model 3. I believe the earlier ones had som issues
I know there are a lot of complaints with regards to these things with Tesla's, but I am curious to see what other $50K cars are like now. Much like the Ford Pinto of the 70s, turns out, statiscally they were no worse for exploding than any other car on he road...are other $50K cars as scratched up and screwed together the same or is this average for a $50k car?
Tesla fan and a Tesla owner. Completely unacceptable. I have the Multi-Coat Pearl White on my Model 3 Performance. Paint job is nowhere near as bad as yours, but it still sucks and the paint is soft. It’s their biggest problem right now. They need to get it fixed ASAP. Unacceptable in any new vehicle-especially not one that has a $2,500 paint job.
as a qualified autobody tech, the panel gaps, roof glass gaps and paint are totally unacceptable! I would expect to lose my job over quality like this Jason. Tesla need to rectify this asap.
huge Tesla fan here with a RWD LR 3. Completely unacceptable on Tesla's part to deliver cars like this. A lot of people say that caring about these blemishes is petty and that we should just enjoy the car. If Apple were to sell you a phone with scratches on the glass and body, would you accept it or ask Apple for another new phone? That's a ~$1000 purchase. A Model 3 is >$45000.
likewise, if you sent your car into a bodyshop to get a car *repaired* with new paint you'd not find this workmanship acceptable either, and this car is supposed to be new not a repair job.
@@MrMW2nd and apple dont seem to be using those resources, the new ipad being one big example, putting a hole in the metal of a large device tends to weaken it
Awful paint quality. Some scratches on clear coat are ”normal” due to transportation and dealership wash and such things. But scrathes going through clearcoat and even down to base paint is not acceptable.
Scratches are normal but 90% of cars delivered are unscratched. That being said what's not normal is for a dealer not to check the car or for a dealer not to bother repair the damages and imperfections, once it gets delivered to them to give to the customer. Once its at the dealer they should be reparing them or sending them back, not giving them out to their customers in this state. As I promise you this damage wasn't done on the journey from the dealers to the buyer.
atourdeforce exactly. I took delivery of a new Seat Leon this year and the dealer proactively found a scratch and repainted one panel before I even saw the car.
@@chevyfan029 very true!!. a friend of mine recently waited a year for a model 3, she just received it about a week ago, it's the all-wheel drive version. She's only had the car for about 1 week and the headlights and taillights are condensing and puddling water... I felt bad for her, I told her "oh my God look at all this water inside the tail lights", she had no clue until I told her. It kind of ruined the new car experience for her, she paid $55,000.
could he reject car upon delivery and personal inspections? does he have a right to complain to Tesla so they could fix (eventually repaint problematic panels)?
The scratches were probably from mishandling during transportation, as opposed to factory errors, but overall, I agree that this is an especially poor example of Model 3 build quality. I might have declined to take delivery on this vehicle until they either addressed all of the issues or delivered a different one to me. My slightly older Model 3 is in much better shape than this.
@SUPERBOOM777 Lets say, why not, if it is electric and working... But what's wrong with Tesla's is the basic thing - about it is huge high powered luxury sedans working as first battery cars. I dont want 2 tons heavy piece of poorly painted battery rack. It's not usefull - why we through dawn of the battery age are doing this heavy crap? I like the way BMW or VW does the electricity as VW e-golf is small hatchback with range about 300 km but half capacity of batteries. I already read complains on Tesla's from others EV owners about Tesla's with their huge batteries are blocking charging terminals for too long, while BMW's and VW's are charged in 10 - 15 min's etc.... I like electric vehicles, but sadly it is not just about electricity - electrification goes through lowering of weight and changing our habits....
I worked on a Honda assembly line for a few years on the first section of the trim line, meaning we received the vehicle bodies right after the paint section. These scratches are absolutely unacceptable and should have been EASILY caught either by employees down line or by QA employees at the end of the line. At Honda, we wore uniforms and boots without any exposed metal pieces and were required to cover all panels with large protective covers immediately after receiving the bodies from paint. These covers remain on the body throughout the rest of the manufacturing process. Having seen video footage of Tesla's factories, I know they also use these coverings, so I wonder WHEN these scratches might have occurred. It's clear that their paint application is definitely sub par quality out of the gate in this case, especially with that captured dust particle. But those scratches, I would assume, must have come later perhaps in storage or even in transit to you, the customer. Perhaps, that's why you received it so quickly even. Maybe it was in storage waiting for a buyer in unsatisfactory conditions? I don't know though. Those driver side scratches look like they could have been caused by someone getting in and out of the cab with metal on their person or maybe rubbing from a pneumatic drill hose or something on the assembly line. OnTrim line 1 (Honda), we removed the doors and sent them off to a separate line so that it was easier to enter and exit the vehicle body without scratching it. I wonder if Tesla has a similar manufacturing process.
I would return the car back with that many defects. With 22 miles, I would think it might be returned by another customer previously therefore the quick delivery.
@@Poker-is8dt I actually worked at the East Liberty Plant right down the road from the Marysville plant on 33. When I was there, we assembled the CRVs, RDXs, and those horrible Accord Crosstours. I left to go back to school and finish my BA around the time they started production on the NSXs in another building onsite. I would have loved to have been a part of that team, but the application process required like 20+ years of experience with the company to even be considered, and I was one of those lowly temps making half as much money doing the same exact work as the full-timers. I thought about going back now that I have my degree in Japanese, Spanish and Linguistics, but the work culture was pretty toxic on the ground level when I was there. I don't really want to work for a corporation that doesn't seem to care about its employees. I do miss those shutdowns though, even though we didn't get paid.
The paint quality is 100% unacceptable. That car is the same money as a Lexus and let me tell you Lexus would not let that kind of stuff leave the delivery truck
Your paintwork is totally unacceptable! I'm collecting my own brand new car tomorrow, if it had any paint defects like yours I'd reject it immediately.
As a former painter of the (then) Volvo carplant in Holland I have to say that that paintjob is unacceptable, if it is not a transport damage isue. The spec of dust should have been noticed and fixed and the orangeskin should have been rejected. Full stop. As for the panelgaps, they are the canary in the coal mine: it is not the gap perse, it's the inconsistency. Those panels were put on the car by different people (mostly) or at least on different workstations. How well they align shows how well the whole system is calibrated. If the panels don't align who is to say that the wheels, axles, brakes, seats and every other part aligns with the rest of the car. This shows VERY poor building quality.
Agreed - this is not industry standard of today. Looks like Tasla praxis the same level of professionalism Italian an British car manufactures had in back the 70's
You're right to complain otherwise Tesla will think that it's owners will think it's an acceptable compromise for driving an EV. It's an expensive car, it should look and feel like one.
When your average truck in America cost $30,000-$60,000 new a $46,000 car is not expensive specially when the higher luxury brands are $40,000-$80,000. the average new car price in the US is $36,000, expensive would be $60,000 plus, cheap would be $25,000 or less. And is coming from a person who payed $40 for a truck that got me through high school and a few years after before being sold for $400 and then bought a car for $1,400. That being said, the gapping should be better though gap quality can be considered nitpicking, but the paint has zero excuses for that even leaving the factory. The one dust particle I can see being left in but all those scratched are horrid and should have been repainted. But Tesla is handling it.
@@MattGarcyaDC This is fine, I like Tesla but I wouldn't buy any but the roaster. Though personally I would rather just buy another Fiero or an MX-5 or MR2 and convert them to electric.
A very large majority of people are still accepting delivery though. Pointing out the defects may not necessarily make Tesla focus on them, as the vehicles are still selling, but one can hope.
Thats more common than you might think. ;) But most people just don't look for it or simply don't care. We had two on our VW Passat and one on our Audi A4. I worked in the quality control department for a huge steel company a few years ago and debris can also be fragments from the steel plate manufacturing process. As an automotive supplier, the company actually had different quality specs for different automotive companies while Toyotas requirements were the strictest. We had to destroy/recycle several coils because of minimal flaws within the steel plates.
Yeah vehicles need to go through routine inspections throughout the manufacturing process, nobody saw the blemishes after applying the paint or while applying the clearcoat? Ridiculous. It could be because Tesla has been known to treat workers poorly and most auto manufacturers are only concerned with saving manufacturing costs and getting cars built as quickly as possible, so instead of that worker lowering his average time to complete his work he just didn't mention it.
Inspections? No, they're too expensive. Cars go straight from the drawing board to the factory and then straight to the customer. No expenses inbetween.
Some of it could have been during loading or unloading on the truck or during transport. They always move your car if they need to unload something else.
Jason, In my opinion, I'd agree that it's unacceptable. I look forward to hear how Tesla resolves the issues and how satisfied you may be. Please do a follow up. Wishing you a very Merry Christmas and a great New Year! 🎄
You are not over-reacting. You paid for a new car. With Tesla’s policy to send cars out this way and save on dealerships, this is part of their problem to solve. I would refuse to pay full price for a product that is not 100% complete. You are paying for a new car, not a used one with wear and tear
Good thing for them the truck is built the way it is, so you can't get a proper look at the car. I would've denied to accept the delivery before they even offloaded it if it looked like this.
The key is that it will be fixed, just as any dealership would. So, please don't try to use the dealership defense. NO ONE in their right mind LIKES what dealerships are and have been for decades!
I would certainly return the car to them if you spent your own money to buy it. I ordered two new Chev Caprice SS back in 1996 and both came in to the dealership with several defects. I only ordered one at a time but refused acceptance of the first one due to several defects and then ordered the second one in a different color and the dealership called me and told me that I wouldn't be happy with the way it arrived either so I bought a different brand car that year. Chevrolet has always been a lower quality brand car but compared to other brands usually a less expensive brand to buy. Tesla not being a cheap brand should be expected to have a better quality about them. We all need to cast votes with the money we spend with car manufacturers and not accept less than standard quality for expensive autos.
Seriously I bought some mid range washer/dryer set from Samsung. They where delivered in cardboard boxes, and inside the boxes they had that blue protective film on all the stainless steel panels. How come mundane appliances have plastic film to protect from damage and up market cars don't?
@@t.k.morris Are you forgetting that his Tesla will be fixed? Are you also forgetting that he will have an upgraded Tesla for the ENTIRE time the vehicle will be gone? Remember, no mass automakers is perfect. What matters MOST is how yhese things are handled. I think it is being handled better than MOST, if not all, dealerships networks.
I visited the toyota factory in japan - that car would never have made it out of the factory in that condition - I bet it wouldn't have even been assembled with panels that poorly painted!
Do you really think TSLA is disrupting the automobile industry by producing high quality cars in a tent? I'd spent considerable time in researching this stock and its products and I would be more than glad to share my findings with you via email or your preferred choice of communication @@SolRC
We'll then enlighten me on the productions problems. Why would a company infamously known for bad quality cars, a company with the highest rework rate in the auto-industry be capable of improving if they haven't been able by now? Or is this also jibberish because it goes against the cult of Elon Musk? I'll invite you to read the Tesla Motors Club forum and search Twitter and Facebook and you'll see the myriad of customers complaining about problems like the ones in this video and other even bigger technical and safety issues. @@SolRC
You started by calling my comments jibberish and saying that my grasp of facts is poor, but never mind. I'm talking about the quality of Model 3's and you say I'm saying nothing. Do you not understand the meaning of cars having rework after leaving the main production line? You may claim you know about engineering and manufacturing but I'm still waiting to see an actual argument defending your stance. @@SolRC
Im a tradesman Automotive Painter. That paint finish is what I would expect from a quick in and out respray for a car yard. I would be sick trying to sleep at night if I knew I had painted that and it went to the customer.
Imagine they somehow managed to get the roadster out of space and sold it, it would be most expensive car every! (Except for it wouldn't be possible to do so)
I work at a car manufacturing facility, and I work with engineering and maintenance in the paint department. That said , our goal is to send out good quality. We’ve had issues with dirt in the paint, metal birds , clear paint sags, e-coat primesand spits, Our department has shut down other departments such at trim and chassis to fix some quality issues. Looking at your video it appears to me that this paint mutilation with all the fine scratches and deep cuts probably came from the next department called trim and chassis. You also have some fitting issues with the body. Teslas’ stamping and body department engineering needs to either check quality a bit more before shipping it to the next department, because I’ve seen offset gaps in the body in my department before the car is actually painted. My team calls out the Bodyshop department and we perform a trace back procedure to find out how many units have those offset gaps , and also they need to check with their suppliers who makes the doors if they don’t make their own doors ,and other parts to see if they’re manufacturing defects. These inexcusable defects you’ve pointed out should’ve been VES calls all V1! Sorry for using manufacturing technical terms.
I'm not sure if you should be telling all these people about VES and telling them you've shut down T+C because of your quality concerns. Especially as you have a Nissan as you profile pic..
I'm sure it's not just Nissan. All manufacturers go through this continuous "find and fix" management. It is very normal for manufacturing and never stops. Just as soon as you "tune" a process another process shows itself and your on to the next problem. The end goal is to make sure a product can go from one end of the assembly line to the other and out the door without ever moving backwards. Its difficult for any manufacturer. And just because he has a Nissan in his pic does not mean he works at a Nissan plant. ;)
I was a corporate auditor at Mitsubishi, and the dirt in the paint at 5:55 would have gotten a call to the paint department. The scuffs would have been marked up to probably trim. The amount of stuff they let through on this car is staggering.
I am an engineer working for a large german premium manufacturer. Normally I would be very skeptical seeing all these flaws in a brand new car straight from factory, but since I saw similar and worse problems with my own eyes in case of a Model S with a listed price > 170K, the claims made in the video appear to be plausible. For a car with so many defects to leave the factory their QC processes have to be utter trash or non existent. Not to mention that many of the issues shown would never even occur in our plant as processes have been setup in preventive ways. Even if so, a car like this would never leave the factory. And with this staggering amount of defects, heads would roll for sure. As for the panel gaps, I have personally seen Tesla's that are even worse, but this one is bad enough already. We have very narrow tolerances for gap offsets and use the latest measuring and production technologies available. It's still not an easy task, but in Tesla's case the entire manufacturing process has to be flawed, not just some sections. Measuring another car will result in vastly different offsets, still way out of their supposed tolerances. It's not just a specific part that is out of spec or a machine that isn't calibrated. There is a randomness at play that - if I had to guess - stems from a mixture of human error and poor structural body design with regard to best assembly practices and an overall rushed or non existent QC.
any car will get scratched if a youtuber scratches it to make a hate-video. And earn sizeable clickbait revenue. Of course, you make more money by scratching Tesla than scratching any other car out there.
probably. it is rather easy to fake it out. Especially if Autotempest is one of his main sponsors and they for sure have knowhow how to fake paint defect. You cannot buy Tesla cars via Autotempest.
New Honda's have trash fit and finish. My dad's 2010 Civic has less rattles, more even panels, and the gaps are more narrow versus my 2020 Civic. I have also seen new Acura RDX and TLX with very similar fit and finish issues on the exterior like my car. I really hope Honda cars do not end up like Tesla, because if they do, I will definitely look at another car brand when I trade in my Civic.
Orange peel left on an entire panel with factory paint job? Dust speck under paint in the middle of a panel gone unnoticed? Scratches on multiple panels that look like they've happened before the panels were even mounted onto the frame? Yikes. You wouldn't even accept that from an aftermarket paint job.
@rasterops1083 I bet the majority of units go out with 0 paint defects, but to suggest that this one popular RUclipsr happens to have gotten the only bad example to leave the factory is absurd. The dust particle is arguably excusable, clean rooms can only be so clean and if you're spending all day looking at painted panels as your job i can understand you might accidentally glaze over an imperfection on 1 piece, but those scratches are a joke. See how the scratches on the bumper follow round the curve? They were there before it was put on the car, that's been knocked over or stacked stupidly or some such - this means that not only does the person that caused it not care enough to get it sent back to have it prepped and repainted, but whoever mounted it onto the car didn't care either, and let's not even consider whether a pre delivery inspection was conducted on it. This is a failure at multiple links in the chain. Either a lot of people hate their jobs, or internal standards are low. Both are concerning.
@@dasppg9737 I just spent 6 months in a bus painting workshop and on non-white jobs you needing to "flatten" EVERY reachable flat and convex surface or the orange peel sticks out like a sore thumb. It's shocking that they'd cut corners here despite clearly having machinery capable of making light work of it.
@@sagesends I wonder what the odds are that someone who wasn't as prominent on the internet suffering the same fate would get the same level of service.
@Error Loading just be glad your Tesla is not like the guy who was driving it home (brand new 3), it started raining, then the rain somehow started leaking into and filling the bumper, then the whole damn bumper cover just fell off!
When I first saw a tesla I was like "damnnn that looks so cool I want one of those, thats clean asf😱😎". When I visited the small showroom, and sat in the interior of the Model S I was severly disappointed. I don't like portrait style screens for 1, and two the material quality and feel was mediocre for a car at an 80K dollar price point. I especially care about what the door clunk sounds and feels like when you close it, and when I closed the door on the model S it felt and sounded tinny and cheap. You don't get a second chance at first impressions. I was completely uninterested when I discovered the reliability and build quality issues as well. Overall they were way to expensive and gimmicky, at that point I'd rather an audi a7, lexus LS, or even 2021 Genesis G80
The major problem is that Tesla doesn’t do a inspection at the shipping port. For example, BMW has multiple delivery/shipping centers located by major ports in the east and west coast US. Every car that BMW builds wether from Germany or South Carolina goes thru those centers before being train or trucked to your local dealership. Even though BMW does an inspection at the factory they still do a thorough inspection at the delivery center here in the States to catch anything that the factory didn’t catch. Tesla doesn’t do this crucial step. During my tour of bmw’s delivery center, it’s surprising how much repairs are done at there. Paint defects, scratches during shipping, fitment issues, etc.
shin888 that does not happen. If it came to the port with major issues, the car gets scrapped. This was actually one of the questions asked during my tour. BMW says it’s not with the shipping and import fees for the car to go back to Germany.
A car that is brand new should arrive brand new. This is unacceptable for a brand new Tesla. Doesn't matter if its a Kia Rio or a Rolls Royce. If its new, it should never arrive with scratches. As for panel gap differences, to the untrained eye those panel are not noticable for the average person. But Tesla does need to work on that issue. I own a 2016 Lexus LS460L built in Japan and the panel gaps between left and right is nearly perfect only, .2 mm to .5 mm difference. But my wife's 2018 RX 450H built in Canada is not as good between .7 mm to 2 mm difference.
i agree!!! and for the cost of this car the comparison should b between a 3series or a4 or something not a subaru lol im sure that model 3 cost a lot more than a crostrek .. can u even get a $2500 paint option @ subaru????? heh
I work for Honda and paint/finish issues are graded by areas. I can say that all of these scratches should've been seen at the factory. It really shocks me to see these kind of errors making it to masspro.
Ahaha I worked for them as a Delivery Experience Specialist in '13 and all we did was distract people from the scratched paint job, shoddy finish and missing charging equipment. The kicker was - most people swallowed it without a peep, only the occasional car nut asked if we were crazy. The company consciously exploits the enthusiasm of their fans. Shame to see that that hasn't changed and people like you still have to deal with crap like this. Good luck.
Nah, he really means a $10,000 car. I've worked on countless cheap cars which were painted better than this...and I'm talking years later used and maybe abused. @@Beowulf95
1.Well, on the plus side: you dont have to open that left rear door, you can get in through that gap. 2. As we all know, fart mode is available on Teslas. Maybe next year, thanks to a new, updated software , the car will also emit some smell besides the sound. The gaps are there to greatly improve the ventillation of the cabin.
I'd never buy a Model 3, not because of build quality issues, but because Tesla sees it fit to not put a speedometer and charge meter in front of the driver's face (where it belongs), and not being able to adjust the radio/sound/etc and the climate control without going through menus.
Let's not forget this DOES happen with ALL car makers (as any quick RUclips video search will show you). The difference is that the complaints are usually dealt with at a lower level (dealer).
He means crashed and fixed up but still some internal bending left over so the outside pannels dont sit as flush as with a new car (no ida if that would be realistic)
It doesn't count as an EWW (everything wrong with) video if you don't use the ding Jason.... THE DING JASON!!!! Also "this scene doesn't contain an EE lap dance. Jason is not by boyfriend in this scene. Jason's nose is cold in the scene. Video doesn't contain a burn out". No Tesla is without SIN! Also after 15+ years of dealing with brand new cars, this is AWFUL! A little rehab required for paint on a new car is not uncommon, but this is wild.
@@tomruth9487 Cars are suppose to be shipped with a manufacturer protective film or cover over it, this is how I took all my Audi deliveries and there is never ever a scratch on any of my cars when delivered. The speck under the clear coat is obviously terrible quality control department from Tesla Factory. I would return that car and ask for a new one.
Honestly I just started watching the video but seeing the condition of the paint.. I would return the car. It’s a NEW car the paint should be in new condition. It’s all scratched up?? That isn’t acceptable.. if they discounted the price and made a deal after noting the defects sure but not retail price.
For a $2500 option, that paint is unacceptable. The orange peel would be an 8-10 (as a comparison, I worked in a place as a QC inspector that painted replacement parts for the big 3, and we could not pass anything more than a 4 for highly visible parts to 6 for less visible). Scale going from 1-15, 1 being the best.
CashedOutCars the panels don’t bother me, but the paint really does. I would like a car that isn’t rusting by the time a pay it off. I’d rather just buy it with basic paint and take my $2500 to a paint shop.
I agree. Straight off the production line with not even 1 mile driven by the owner. Especially since he put an extra 2.5k for the paint job. The amount of restraint he is showing to stay professional and objective is impressive. I'd be on the phone demanding to speak with the incompetent douche to get this fixed.
Coty0010 I would hope the company repaints his car for him. Seriously paying for an upgrade paint job and receiving this would be very irritating. My X was into auto body repair. He was amazing. I remember him taking a special glove and giving the whole care a wipe down, the fuzzies in the gloves would grab at anything that wasn’t flush and smooth. He is soooo good at what he does he is booked out months a head, sometimes 6-8 months. He is amazing at his trade. Details is his thing. I can only imagine what he would say about this paint job. The panels would bother me. They should be within decimals of each other as his Subaru had provided proper measurements. That would really irritate me. This is a 50K vehicle, seriously, there should not be such an off measurement.
I'm not sure if you guys watched the very end but Tesla is going to fix his paint. Other than that, the Panel gaps have a difference of less than 3mm. Is that so bad? My toyota has bigger gaps than that. It sounds like y'all are just looking for things to complain about. Also, super tiny scratches aren't gonna make your car rust any faster coming from a guy that lives in Newfoundland. There is so much salt on our roads during the winter and the bodywork on my Old 2002 Corolla is with tons of scratches on it is still rust free. Underneath is a different story though.
@Anton Zuykov ya but it will get fixed. Corollas have been mass produced for 52 years. They have some slack to pickup but what they are doing is still impressive
@@snviper there are enough alternatives. Just not electric. Electric cars themselves have a hard time getting sold much, it won't be helpful to produce expensive but cheaply made ones. The demand won't be there.
Not only paint, after seeing this fit and finish, I would consider looking Kona and other upcoming options.
5 лет назад+2
Paint, mainly house paint, has names for all the colors and tints. I agree with you about the red tone. If auto body paint had the same references I previously mentioned, I'd call it hard-on (erection) red.
That comment doesn't make sense. You wouldn't care unless you payed extra for the special version? So you would care if you rims were bent unless you got the premium ones? I don't get it..
Where you also worked? Probably also your dads works at Tesla and you know they will be bankrupt soon? Because that's how every second hater comment on Tesla is like
It's a brand new $50,000+ car withan ADDITIONAL $2500 added to an already premium($50,000 car better have a perfect paint job) paint job. It should be 100% perfect.
My respect for automotive engineerings has gine through the roof since seeing this. For such bulk products and such large products a tolerance of 0.75 to 1mm on PANEL gaps is a wonder of modern engineering
The funniest problem I heard with Tesla build quality was on the Smoking Tire Podcast where the car had 3 18 inch wheels and 1 19 inch wheel. I'm guessing there is another Tesla 3 out there then with 1 18 inch and 3 19 inch wheels. Yikes
Really sad that such an expensive car you have to order online, sight unseen, has so many issues upon delivery. They need better quality control and the owners need to demand it! Thank you Jason for sharing your honest, unbiased experience with a car you purchased!
Gamer Dad if you order sight unseen you actually have a 3 day return policy. This in no way excuses quality control but if you’re unhappy that option is there. I worked at a multi brand dealership for 4 years as a detailer and I can confidently say no matter the price of the price of the vehicle or the brand defects happen and no car is flawless from the factory.
@@joshoa90210 the problem with Tesla is that there are so few physical dealerships you can go to for test drives or service. It's a luxury priced brand without any luxury quality or build. Pretty pathetic if you ask me.
Agreed. Ford, GM, Toyota Dealers receive cars in similar conditions from the factory. They just send them to their detailers to wax out/buff out all the paint defects to the point costumers don't notice it
Expensive? It's actually pretty cheap. It's drivetrain is so ridiculously expensive that they needed to radically cut costs everywhere else, quality included.
My friend worked for Tesla at the factory in California. On his first actual day of work after spending the first few hours watching videos and getting things set up he was put on the "quality control" line. He was an employee with no experience what-so-ever and he was checking paint for blemishes on the assembly line. He told me he had never been so overwhelmed in his life. He was sweating profusely and he said he couldn't keep up with the line. He asked two people around him what he should be doing and they shot him dirty looks and said nothing. He was worried he was going to ruin someone's future car and being a decent human he quit. It took him years to even tell the story he felt so ashamed.
Yeah, I'm wondering how good their lighting was too. They need to hire people that have proper training and experience. Especially with a high speed production line.
Unbelievable, my 1965 Pontiac Strato Chief was put together better than this, and it was the cheapest crappiest model that year. Seriously, looking back, body panel fit was good, no visible problems, and the paint was good too. So, after over 50 years of practice, we can't do as good now?? Boy, sucks to be buying a car in 2018.
The scratches are for me totally unacceptable! Gaps between panels hmm not good but doesn't matter. Gap between glass panels not acceptable. You should return that car or not even sign the papers after it arrived in that condition...
@@AussieZeKieL I heard that tesla electric motor start to sing annoying sounds after some use... Old electric motors work for 40-50 years without any issues.
If they end up legitimately addressing all these paint and manufacturing defects then fine but it is alarming that a 50 K car came like this delivered from the factory. The only reason you're getting it repaired is because you are an enthusiast and you took the time to go over the car and note everything down. Most other people would just be excited about getting their new Tesla and just proceed to put miles on it. This should be a lesson to everyone about the importance of inspecting your vehicle upon purchase/delivery.
Unfortunately yes people are excited by new technology and yes Henry Ford had production problems with the first Model Ts which was new tech for it's time and yes Ford Motor company sent mechanics everywhere a person bought a model T. But come on it's been ten years, Tesla should of had these production problems solved. I think Musk is spreading himself WAAAAAY too thin. Which hurts the BEV market. Because people will say if I have to spend $100,00+ to get a decent BEV then forget it. People do judge the mechanics of a car especially if it's new tech by the paint job and body panels.
Definitely orange peel on the Subaru. Just quite a bit less. Even brand new Ferraris have orange peel. It's usually in the color (not the clear), so buffing/polishing can will never fix it, unfortunately.
The only cars that don't have orange peel are Lambos, Aston Martins and other hand-made cars. Their paint department blocks all their cars to get them to glass smoothness. This car is ridiculous, especially for a 'technology company' that should be eliminating all these errors. For a company that employs so many robots and has been producing cars well over $100,000 for a decade now, this is a BS oversight.
Not a good comparison, the MSRP of the base M3 is almost double the starting price of the Model 3, and from what I can gather the Model 3 Jason bought was still about 70% of cost of an M3. S4 is a closer comparison. But that paint job is indeed horrid. Panel gaps I can understand, it's hard to get the consistency without years and years of fine tuning the process, but paint is well understood, there's no excuse for what Tesla has done to this example.
Nitpicking. Would you accept this on a brand new (insert similarly priced BMW or Audi here)? No. So don't accept it on the similar priced Tesla Model 3. I'm not smoking. I'm vaping.
R3D the paint blemishes are unacceptable and I’m sure tesla fixed them. But I’ve never taken a micrometer to any car I’ve ever bought. So yeah i guess I would accept the “panel gaps”
I work at one of the automotive OEMs in the Southeast Michigan area and these scratches would have never made it through final inspect and would have been sent back for rework. And you can also tell that Tesla (with the differences in their gaps) is struggling with stamping out the various panels and getting all of the GD&T set up properly so that everything would line up properly. We would see this level of dimensional instability/out-of-spec tolerances during our prototyping phase, NOT when the vehicle is delivered to the customer after it's been in production for about a year-and-a-half. These issues would never fly where I work. You might see some of this kind of stuff during the early build phases and ramp-up of production, but after a year and a half, you should be hitting and BEATING your dimensional tolerancing and stability. Can't wait for all the Tesla fanbois who know nothing about working in the auto industry to chime in.
thats interesting that you say it looks like a problem with stamping out the panels. i was just thinking it would be an interesting thing to take one like this and try to adjust everything to make it even. with the goal of seeing if its a assembly problem or a manufacturing problem =]
A Dealership would have rejected it, it would have never made the lot, and never reached a customer. Dealerships ARE their reputation - and a good reputation is worth gold. Selling new cars covered in paint defects and scratches is a No No !
What do you think Teslas should cost? Because, given the quality control (or rather lack thereof) I wouldn't pay more than the price of a decked out Prius Plug-In
I can’t understand how people don’t see a problem here. It’s a brand new vehicle and it’s covered in scratches and imperfections that even my 14 year old Cooper S hasn’t got. That black dot is just awful, it’s as if they don’t even look at them as they send them out, I’d be furious
This is unacceptable, but the majority don't have these problems. Mine (and most of the Tesla forums) came with literally none of these issues, I was going to pay to have the paint corrected before wrapping it in PPF but my paint guy said it wasn't needed.
Because there is no problem. This is somewhat normal for cars when they get delivered to the dealership. They often have to detail or repaint entire panels due to transportation damage. His damage is a little more severe, but not crazy. In this case there is no dealership to fix it, but he even said that Tesla was going to take care of it so it really isn’t a problem. The difference is that if you buy a new BMW and you see a scratch you just tell the dealership to fix it. When you get a Tesla you make a RUclips video about it. I bought a brand new Car a few months ago and it had a scratch in the door panel so deep they had to take the whole panel off and repaint it. It’s really not that uncommon.
Honestly on a brand new car absolutely not acceptable! I mean for most of us it's alot of money and getting a brand new car is a big thing you want it immaculate. If it was 2y old with 20k on the clock Yeah maybe acceptable but not on a new car
You know ericthecarguy's concept of the reliable POS? Hey, nothing gets you there faster with a new car then one that wasn't built right in the first place.
Jesus...my Model 3 manufactured in April '19 wasn't anywhere as bad as yours. 3-3.5mm gaps and no paint defects or scuffs. Good to see that Tesla has improved their QC since December '18.
That to me is shocking for a new car to have such horrible quality control. The scratches are shocking but the actual clear coat finish is inexcusable. You wouldn't get that bad of a spray job from the Gypsys.
I worked at a Ford plant and QC was a HUGE priority! If a vehicle was found to have any defects workers were responsible for letting their supervisor know and give the batch number for the car. When the vehicle got to the end of the line it was brought aside and left to have the issue completely repaired. If multiple defects were present the line would be shut down until the issue was solved. All panels that could be scratched during installation were protected and protective layers for the doors and panels were added during transport to bring all potential damage during shipping of the vehicle was minimum. Not to mention any issues that were found after the fact either at a dealership or by a customer was dealt with promptly, with full body paint work, extended warranties and/or repairs were done at no charge to the customer and done to the highest standards. The amount of vehicles made in a day was 2-3000 depending on hours and how well the line was working, with an average of around 75,000 cars being made monthly there was less then 10 cars with defects that made it to the customer. Hopefully this is one of the handful of cars that slipped through the cracks and not a common occurrence. I understand that it isn't always perfect, and that once in a blue moon the stars align and a vehicle manages to slip through all the cracks and ends up having issues that the customer finds. So as long as this was one of the rare occurrences and Tesla dose the right thing (which it sounds like they are) then I'm not too concerned. However if this is a common trend then Tesla really needs to improve its QC and find a way to protect cars from damage during transport and assembly.
My friend bought a brand new Dodge Ram and the orange peel in the paint is horrible, he took it back to the dealer and they basically told him to shove it it's his problem now.
Stryker Stryker interesting… I’ve never had any issues with Dodge… my family has been a Dodge family for years! My father had paint issues on a 2017 challenger, even though he noticed it after a few months of owning it the dealer arranged to have everything redone. Every brand has bad dealers though… it’s sad that they treated your buddy like that… that’s how you lose a customer… hopefully he has better luck with Dodge in the future!
@@Toxic_Waste92 Dodge isn't American anymore. Dodge used to be good but now it's as good as the Fiat company who owns them. A real shame. They were much better off in the Diamond Star days and should have stuck with that or maybe with Daimler, as the Japanese and Germans are known for quality... not Italians though. I suppose the up-side is that they will have better styling when they break.
I worked at the Chrysler plant where they build the charger, challenger and the 300. QC was conducted by 18 year olds in under 45 seconds. The number of cars that were shipped out with CELs, smoking from under the hood, dead batteries, engines that bogged down....the list goes on......
Agreed. QC is a vital part of the manufacturing process. Feedback from QC issues must be taken seriously and followed up promptly to insure that flaws do not propagate within the system.
The dust speck and the orange peel is clearly a rush job. The scratches are obviously from parking and driving too tight either in the delivery truck or on the temp storage in the factory. Especially the rear bumper shows that the person parking the car was very careless. Back with that thing, it is not something you, as a customer, should have to worry about.
I build cars for a living. I can go to any dealership in the country and find flaws in every new car on the lot. This is pretty bad, but you will not find a "new" car without flaws. Trust me.
'bad' This is horrible quality for a $60,000+(or $90,000 Canadian pesos in my case) retail car. I could buy almost any other brand for half the price and much higher quality control. Hoping this guy has this under warranty and has the dealership completely repaint and redo all the panels for the car at minimum. Who knows what the inside looks like with a exterior this trashed.
Automotive manufacturing in North America has suffered badly under union rule. High wages, extraordinary benefits and lavish pensions have driven the auto sector into the red slowly for the past few decades while complacency and entitlement of many union workers has brought down quality in an age when people expect perfection off the assembly line. Even with robotics, automotive manufacturing has improved dramatically but will never be perfect, but as long as humans are programming, maintaining and manufacturing the robots, they will never achieve the perfection we have come to expect. From assembly to delivery, there are multiple opportunities for defects and damage to occur. As another auto expert has pointed out, you could walk any new car lot and find defects in virtually every vehicle. Tesla has an up-hill battle ahead of them as a new manufacturer, trying to solve their quality issues in today’s cut-throat market. How long before Elon looks to out-source his manufacturing to other countries? This video could have been done with almost any brand of automobile. Unfortunately, Tesla is way behind on QA/QC on in their manufacturing process. Trying to correct their issues in the American labour union environment will be costly and Musk may run out of cash before he’s able to demonstrate Tesla’s build quality and reliability is good enough to compete with other main-stream manufacturers. I applaud Elon’s determination to take the industry in a new direction, but maybe it’s the concept of the single-occupant vehicle that needs to be re-considered.
@@peterwheatley6256 Sigh, the "unions are bad" arguments again. Listen, all major german and japanese car manufacturers have unions and they do not suffer from bad quality, unmotivated employees, unacceptable flaws, etc. (let's ignore the technical fuel and CO2 emmission issues in 2017 for a moment) This "unions are so bad and socialist and destroy anything" is a very toxic and outdated mentality, solely in the US. You have to step away from the past mistakes and corrupted unions (which afaik only happened to such an extent in the US) and take that actually very worker-friendly and protecting concept to the new millenium. Like every other first world nation did long ago. Every employee in Europe who is in a union or whose company is part of a union shake their head when reading stuff like that. The US auto industry just made bad cars that do not sell well on the other side of the big seas, that's why the manufacturers are in the red. And no, you cannot find flaws and defects on every third VW, Toyota or BMW when looking around at your local car dealer in Germany.
I'm not a paint expert, but having owned vehicles of varying quality levels that optional upgraded paint job on the tesla looks thinner and more hastily applied than the worst factory paint jobs I've seen before. Hell, my 21 year old lexus has thicker original paint and clear coat by a significant margin
Working in a car plant, those scratches are not normal. Or rather: shouldn't be. A single scratch might slip by final inspection and quality checks, but unlikely. But if the car left the factory with all those scratches, someone isn't doing their job. And I'd expect more froma manufacturer of higher priced cars. It seems as much as Tesla have their electric act together, they have yet to master being a car manufacturer. The texture of the paintjob overall doesn't seem odd, though. Looks like the normal fine texture of paint in run-of-the-mill cars off our production line, to be honest. However, we decidedly DO notice special option paint jobs in odd colours, as they are hand painted rather than robot painted and have a much better, smoother and more glossy finish.
On the other hand, they are practically new to the business, but should really up their attention to detail, otherwise as soon as the other brands catch up to their technological edge, they are minced meat. To be honest, though, when I went to a dealership/garage for the brand I am working at, to get some maintenance on my own vehicle, it was around the time the first specimen of a new generation of one of our models were delivered, and the gaps, paintjob etc. of the brand new specimen on display were abysmal! So if established manufacturers have trouble with new model generations first batches, I am willing to accept a new manufacturer to screw up on their first specimen, too. One of the reasons I'd never buy a new car from the 1st year or two of the model. Too much potential for halfbaked engineering details and teething troubles on top of teams and plants struggling to adapt to manufacturing something diffrent whilst meeting production numbers required.
@@ThePetalesharo Yeah, scratches usually are from after a car leaves the plant. Usually. But you can never say for certain. Easily visible ones will, or should, never leave the factory.
They should just be a hardware company. Sell the drivetrain and batteries to other automakers, and leave the car building to those who know what they are doing.
@@Ratkill9000 I don't think it is all that productive to say "don't start a business in an area where there are already pre-existing businesses, leave it to the pros!" Some growing pains are inevitable. wether or not they will master the hurdles, we shall see.
@@ShanieMyrsTear Yet to deliver a $48,000 car in such condition says a lot now doesn't it, so how many suckers, I mean customers have accepted such poor quality?
Whenever I see a car transporter with vehicles from any manufacturer over here in Europe the cars are covered in a thick plastic wrap to prevent that kind of paint damage. That is for any car from a 9000 euro base model ford Ka to a 100000 euro Mercedes amg. Those scratches are unacceptable, did they drive it through a sandpaper factory on the way to the truck?
Tesla just began to be profitable again recently because they ramped up production of their cars by building a makeshift manufacturing facility in their parking lot. Look it up. They were in dire straits because they were losing a ton of money, so they decided to just literally get cars made and sent down the line. Basically, they've been rushing them and Jason has obviously received a rushed product.
This is exactly why I never utilized my two Model 3 reservations. My friend had a huge paint bubble on his blue Model 3. Tesla says that is within spec and nothing can be done about it. We bought a 2019 Subaru Forester instead, and the paint is perfect. Teslas normally come with 5 miles max (at least our last two did), so I'm wondering if you received one that was rejected by someone from another order.
I've read about many accounts of people getting way smaller defects fixed than the ones mentioned in the video. I'm surprised to hear your friend's account of the complete opposite. I personally think this video showcases that their QA still needs lots of improvements - and I know there's a handful of other minor issues with the cars as well - but I very rarely hear someone who doesn't still love the car anyway. I'm also a bit surprised how a Subaru Forester serves the same needs as a Model 3.
@@Muskar2 Saying their QA/QC needs a lot of improvement is an understatement. People are paying lots of money for a brand new car; it better be in perfect condition with no defects. For example, if I bought a brand new phone, I'd expect it to have no scratches. If it did come with a scratch, that would be totally unacceptable.
I agree, I've seen quite a few cars on lots recently. Seeing scuffs and little scratches are pretty par for the coarse since not every car can be transported in a ISO 9001 container. But a pain blemish that bad is easily a deal breaker.
Ik don't think there is a Quality Control at Tesla. I took delivery of 15 Tesla's in total. These quality issues seem very familiar. The later the delivery, the more problems...
They have to make their numbers. So they are not allowed to delay deliveries because of something minor like quality problems in paint. Can fix it afterwards once revenue is recognized and the car appeared in the statistic as "delivered"
Maybe the reason for the 2-day turnaround on a vehicle people are otherwise waiting months for is that your Model 3 was actually someone else's Model 3 but that person declined delivery because of the glaring issues with the paint (and maybe even the gaps). You were just the lucky guy who ordered the exact same thing, and they happened to have one lying around...
@James Sempy They have to be quite prudent. Because their worker won't wait for the cars to be sold to be paid. So unsold inventory is basically debt. With their already high debt load they have to cut production asap if they have a downturn. Doing a liquidation with their fragile finance would be catastrophic. But who know how many car they have to produce. With their ceo i'm not convince of them being prudent..
@James Sempy They will need to tap the capital market one way or another. There is rumour that underwriter were feed up with their capital raise and asked them profitables quarters in order to not risk reputation. The next quarter is pretty important for them. Most likely will need to pay around 300M on march first to creditor. I think that the most valuable asset that Tesla has is not their technology but the Brand Tesla itself. They could try to monetize it without diluting it. But i can't give you a clear example on that matter. Now dealership could be a way to save money because their sale cost is extreme. But Tesla was built around that ''boutique'' image that dealership don't offer. The auto market as a whole is entering a very difficult time. Doing prediction is extreme sport. I could say Tesla should do a deal and avoid problem by selling is battery/motor to let say Toyota to create a Toyota with power by Tesla but would the actors be ready to strike a deal...not sure at all
One thing that brings me back to this video is how much better the quality has gotten since they remade their manufacturing process for the assembly lines in some sections. The 'issues' are no longer issues but people still seem to think Tesla has massive problems (some ofc, but like any vehicle, some have problems some dont)
Yeah, it was being returned to Tesla from the first buyer, and got diverted to EngineeringExplained. Shocking quality control. Makes you wonder about the bits that you can't see, if they can't even get the bits that you can see correct..
For the cost of a Tesla the panel gaps and levels should at least be as good as your Subaru. For $2500 extra on the paint is should be flawless and dead flat with no orange peel.
greggv8 why? Isn't not like the cars are otherwise equal. One is fitted with a lot more modern technology and an expensive battery. That said obviously there shouldn't be any scratches on the paint
5 лет назад
This golf cart company knows how to turn out expensive high quality junk. They have no clue what they're doing as none of this relates to the power train of the vehicle.
I like Tesla and want Tesla to succeed. But having a few best friends working there.. well.... yeah I'll stay very far away from the model 3. Rushed and poorly made. Bad decisions are consistent from beginning of production. Many issues like how these cars are storaged, prepped & even delivery. The only ones who suffer are the people that are in some sort of temp honeymoon with this new purchaee so they ignore its flaws.
You mean the buyers drinking the Kool Aid while wearing rose colored glasses? No one wants to see them fail. But come on, for that kind of $money, get it right man, get it right! Seems to me like the early adopters are taking the risk. Surely this will dramatically affect resale value in future, particularly for those cars out of warranty. Paint, gaps, ground issues, condensate in lights, Chargers that won't release. Most of these are hardware related and can't be fixed with a firmware update.
I have seen cars put into storage, and I have seen cars being stored. Unfortunately, I have never seen or heard of a car being "storaged" LEARN GRAMMER!
Bought a new Model 3. 1. Paint scratched from transport = Tesla tried to polish it w/o success, had to paint it. 2. Rattles from the rear door = 2 days w/o the car, two faulty locks 3. Rattles from a front door = under evaluation… Great iPad Pro Max with 4 wheels though.
The scratches in the paint are a thing I'd be a bit upset about. I'm not an insane stickler about panel gaps but the difference in elevation would drive me a bit insane. You're critiques are valid you bought a new car that has damage more in line with a used car. At least they acknowledge the problem and are working to service your car to make it right
Depends on the panel gaps. Couple of weeks ago I came across a Model X with a noticeable misalignment between panels. For a car with that price, I would find it unacceptable.
The biggest thing with the elevation difference is when it gets dirty. It'll be super obvious when the dirt stops at the panel because of the difference
Why weren't white wraps used on this vehicle during the delivery process and taken off after he takes the car off the transporter. This can be avoided. Tesla step up your game. Make the customer feel like they are getting something perfect with no scratches and dust under the paint job.
@@JulianWiersbitzki What got from this was that the scratches went all the way THROUGH the coating, which means instead of clear coating over any scratches from the painting, they let some doofus rub his cargo pants all over the side AFTER it rolled of the line.
The main issue I have with panel gaps is not the look or anything, it's a much bigger issue. When you have gaps that are up to 2mm difference per panel then that means that either the car or the part in question is being made to such a tolerance that could potentially lead to you purchasing a replacement door for the same car that came off another identical model, but that is too large to even fit yours. It is nothing to do with being picky about who cares about the gap, it shows that the parts aren't made to a very strict quality which shows that down the road even NEW parts might cause issues, especially with body panels which even made to very tight standards, still causes difficulty for Body Shops for example
Lots of vernier caliper experts in the comments! "Jason, you don't know what you're doing away from a whiteboard!" While partially true, whiteboards are my safe space, I know how to use a caliper haha. The reason I'm not using the other end of the caliper (as demonstrated at 10:48, when measuring a glass gap) is because even though it's plastic, it'd be enough to scratch the paint if I wasn't super careful with it. Easier to hover over it, get it as close as possible (with my eyes, not the camera you're watching from), and not worry about scratching the areas I'm measuring. That cool? Find your next ride here! www.autotempest.com/
You're doing an incredible job 👌love your videos
Engineering Explained
Wow that’s crazy , well good thing they got you covered .. hope you have a safe and wonderful Christmas holiday 🙂 much blessings for you and your love ones .. even though I don’t work on cars my main hobby is collecting fragrances as I have my own channel on here RUclips I just enjoy watching your videos because I learn a lot and have a heavy love cars and I and also DIY guy ..
cheers
I don't care who you are, if you're spending good money on a new car from ANY manufacturer this kind of quality is unacceptable.
Engineering Explained I saw no problem with the measuring, obvious to most thinking people.
But if you are worried about scratching, might not wanna do what you did when you showed the different in bumper vs hood. Because your nails, how smoothed they may be, will make scratches. To small to see easy, but they are there.
And that paint job is so beyond unacceptable. All the scratches you showed was all of them way beyond ok.
As someone who often put ceramic coating on new cars, I would say the orange peel is the norm now a days. But those canyons through the paint thankfully is not.
Good job Jason. I certainly think that the paint and gap quality are not acceptable. Nothing compared to Toyota and Honda cars I owned in the past.
It is actually very considerate of Tesla to put the first scratches on the car so that you don't have to. That first scratch can really ruin your day.
Haha, so true, first scratch is THE WORST!
Soooo... congrats. One fear prevented 😂😂
I wonder if Tesla has a rock chip option for the front bumper/frunk? The first one on my new car sucked. But seriously get a clear bra after paint correction lol
LOL!
You know... you got a point there lol xD
Soapy Wooder fixes everything! Knees hurt, soapy wooder. Tesla with scratches, soapy wooder. Engine not running, soapy wooder.
Hahaha, wooder wooder wooder!!
Another amazing cross over :)
We would say the same thing about drinking water in the Army. This cracked me up :D (Stay Hydrated!)
Hey, you got some awesome helpful videos on your channel btw, 😉 keep it up.
Glad you are still with us, Chris Fix.
Don't worry the paint will be fixed in a software update
Fahim Mosharrof Ratul big lol
U can buy a bicycle and stfu.
@@AM-sx7zi You can cry a little harder.
@@Grunchy005 It was an enclosed trailer nice try deflecting flaws from the factory. Also, orange peel is impossible to cause post production.
@@AM-sx7zi no sense of humor at all huh, moron.
Hey man im working in manufactury, we re assembling audi q8/q7 touareg and believe me if some car go out of factory like your one, lot of bosses would be fired
Best regards from Wolfsburg to Bratislava. 👍
Greetings from Audi Neckarsulm
Andrew Popdžek my 2017 Audi A6 was full of paint defects, and horrible panel gaps brand new from factory. My Model 3 had noe issues at all. Checked the paint thickness, and it was okay. 2019 Model 3. I believe the earlier ones had som issues
@@Aikaramba12 I don't believe you...
Bonswally it’s not 100% perfect, but better than the A6 i had.
You have every right to complain when you spend a lot of money on something.
Tesla should repaint the vehicle at no cost.
3 weeks ago you were raving how great your new model 3 is
@@13thbiosphere Me? I don't own one!
I know there are a lot of complaints with regards to these things with Tesla's, but I am curious to see what other $50K cars are like now. Much like the Ford Pinto of the 70s, turns out, statiscally they were no worse for exploding than any other car on he road...are other $50K cars as scratched up and screwed together the same or is this average for a $50k car?
@@yoyodynepropulsion.systems Yup because everything gets rushed to make and save a few bucks.
Tesla fan and a Tesla owner. Completely unacceptable. I have the Multi-Coat Pearl White on my Model 3 Performance. Paint job is nowhere near as bad as yours, but it still sucks and the paint is soft. It’s their biggest problem right now. They need to get it fixed ASAP. Unacceptable in any new vehicle-especially not one that has a $2,500 paint job.
Thanks for sharing your experience!
as a qualified autobody tech, the panel gaps, roof glass gaps and paint are totally unacceptable! I would expect to lose my job over quality like this Jason. Tesla need to rectify this asap.
Shoulda bought CHEVY!!
@@Jasona1976 Chevy? You have a low bar.
blame it on new EPA resticions on chemicals allowed in painting.
huge Tesla fan here with a RWD LR 3. Completely unacceptable on Tesla's part to deliver cars like this. A lot of people say that caring about these blemishes is petty and that we should just enjoy the car. If Apple were to sell you a phone with scratches on the glass and body, would you accept it or ask Apple for another new phone? That's a ~$1000 purchase. A Model 3 is >$45000.
likewise, if you sent your car into a bodyshop to get a car *repaired* with new paint you'd not find this workmanship acceptable either, and this car is supposed to be new not a repair job.
I think that's a fair point!
Apple is worth way way more as a company than tesla. They have more resources for qc
@@MrMW2nd and apple dont seem to be using those resources, the new ipad being one big example, putting a hole in the metal of a large device tends to weaken it
I like your logic
If I'm paying $45-50k for a new car it had better be constructed to at the very least the standard of a Subaru Crosstrek ($21k).
Or even a Nissan Versa.
My 1994 Caprice Classic wagon has better panel fitment and the original paint has less scratches in it.
nah bro if you're paying 50k for a new car, it better have the quality of a toyota or honda
I spent half that and got a used Challenger R/T.
Half the price, twice the fun.
@Gus Goose ok bro name brands better than Toyota and honda
@@KrazyKrzysztof your all wrong 50k here will get you a nissan gtr. Which is a far superior vehicle to this.
Awful paint quality. Some scratches on clear coat are ”normal” due to transportation and dealership wash and such things. But scrathes going through clearcoat and even down to base paint is not acceptable.
Aslan Abioqa That and that huge dust bubble painted over with the clear coat is a huge red flag.
USA standard ^^
Thank god ttip didn't get through or we'd be on the same low standards
Scratches are normal but 90% of cars delivered are unscratched. That being said what's not normal is for a dealer not to check the car or for a dealer not to bother repair the damages and imperfections, once it gets delivered to them to give to the customer.
Once its at the dealer they should be reparing them or sending them back, not giving them out to their customers in this state. As I promise you this damage wasn't done on the journey from the dealers to the buyer.
atourdeforce exactly. I took delivery of a new Seat Leon this year and the dealer proactively found a scratch and repainted one panel before I even saw the car.
@@abioqaas Wouldn't that make it look like that panel had an accident and repaired? Because of the difference in the thickness of the paint.
Completely unacceptable, no whiteboard in the video.
I feel like he should just have an obligatory small white board with something witty on it in every video no matter now insignificant it may be.
Tesla's quality Control department is the consumer....lol
Warped Perception consumers are the beta testers
@@chevyfan029 very true!!. a friend of mine recently waited a year for a model 3, she just received it about a week ago, it's the all-wheel drive version. She's only had the car for about 1 week and the headlights and taillights are condensing and puddling water... I felt bad for her, I told her "oh my God look at all this water inside the tail lights", she had no clue until I told her. It kind of ruined the new car experience for her, she paid $55,000.
@@WarpedYT she probably just needs to top off her blinker fluid.
@@jaydumon2784 lol
Like something you'd buy from a furniture clearance warehouse... what happened to your quality parameters tesla?
I'd love a Tesla but I'd feel sick if I paid that much for a car and it arrived from the factory with such a terrible paint job
could he reject car upon delivery and personal inspections? does he have a right to complain to Tesla so they could fix (eventually repaint problematic panels)?
@@CroIntr00X Yes, and he should have.
The scratches were probably from mishandling during transportation, as opposed to factory errors, but overall, I agree that this is an especially poor example of Model 3 build quality. I might have declined to take delivery on this vehicle until they either addressed all of the issues or delivered a different one to me. My slightly older Model 3 is in much better shape than this.
@SUPERBOOM777 Lets say, why not, if it is electric and working... But what's wrong with Tesla's is the basic thing - about it is huge high powered luxury sedans working as first battery cars. I dont want 2 tons heavy piece of poorly painted battery rack. It's not usefull - why we through dawn of the battery age are doing this heavy crap? I like the way BMW or VW does the electricity as VW e-golf is small hatchback with range about 300 km but half capacity of batteries.
I already read complains on Tesla's from others EV owners about Tesla's with their huge batteries are blocking charging terminals for too long, while BMW's and VW's are charged in 10 - 15 min's etc.... I like electric vehicles, but sadly it is not just about electricity - electrification goes through lowering of weight and changing our habits....
You'd feel sick? You clearly have your priorities out of whack.
I worked on a Honda assembly line for a few years on the first section of the trim line, meaning we received the vehicle bodies right after the paint section. These scratches are absolutely unacceptable and should have been EASILY caught either by employees down line or by QA employees at the end of the line. At Honda, we wore uniforms and boots without any exposed metal pieces and were required to cover all panels with large protective covers immediately after receiving the bodies from paint. These covers remain on the body throughout the rest of the manufacturing process. Having seen video footage of Tesla's factories, I know they also use these coverings, so I wonder WHEN these scratches might have occurred. It's clear that their paint application is definitely sub par quality out of the gate in this case, especially with that captured dust particle. But those scratches, I would assume, must have come later perhaps in storage or even in transit to you, the customer. Perhaps, that's why you received it so quickly even. Maybe it was in storage waiting for a buyer in unsatisfactory conditions?
I don't know though. Those driver side scratches look like they could have been caused by someone getting in and out of the cab with metal on their person or maybe rubbing from a pneumatic drill hose or something on the assembly line. OnTrim line 1 (Honda), we removed the doors and sent them off to a separate line so that it was easier to enter and exit the vehicle body without scratching it. I wonder if Tesla has a similar manufacturing process.
I would return the car back with that many defects. With 22 miles, I would think it might be returned by another customer previously therefore the quick delivery.
Did you work at Honda in anna or Marysville,oh?
@@Poker-is8dt I actually worked at the East Liberty Plant right down the road from the Marysville plant on 33. When I was there, we assembled the CRVs, RDXs, and those horrible Accord Crosstours. I left to go back to school and finish my BA around the time they started production on the NSXs in another building onsite. I would have loved to have been a part of that team, but the application process required like 20+ years of experience with the company to even be considered, and I was one of those lowly temps making half as much money doing the same exact work as the full-timers. I thought about going back now that I have my degree in Japanese, Spanish and Linguistics, but the work culture was pretty toxic on the ground level when I was there. I don't really want to work for a corporation that doesn't seem to care about its employees. I do miss those shutdowns though, even though we didn't get paid.
I'm willing to bet all the scratches are from the shipment of the vehicle.
@rasterops1083 same with my thought
The paint quality is 100% unacceptable. That car is the same money as a Lexus and let me tell you Lexus would not let that kind of stuff leave the delivery truck
True that
Delivery truck? That Lexus wouldn’t leave the paint booth period.
it wouldnt even get on the delivery truck
I paid $595 for the metallic paint option for my Audi, and it's flawless. So, no, I would not accept this.
They would let it in the delivery truck but sell it with a reduced price.
Your paintwork is totally unacceptable! I'm collecting my own brand new car tomorrow, if it had any paint defects like yours I'd reject it immediately.
Samuel Bomorse verdict?
Completely agree, I wouldn’t accept the car in that condition.. there’s used cars in better shape
So, how was your paintwork?
Check out 13:52
Don't let us hanging dude how was your car?
if i was buying a used car and saw panel gaps like that, i would think the car was involved in a crash and was repaired...
Chris Banana My truck was involved in a big crash and repaired and it’s not that bad.
lmao my dad was a panel beater and would wince if he saw this video
Dodge has the worst
You can see how bad they are built when they drive by...
@@putonewhiskey ye here in norway there are tons of them and they basically lose theire paint in 1 winter
As a former painter of the (then) Volvo carplant in Holland I have to say that that paintjob is unacceptable, if it is not a transport damage isue. The spec of dust should have been noticed and fixed and the orangeskin should have been rejected. Full stop.
As for the panelgaps, they are the canary in the coal mine: it is not the gap perse, it's the inconsistency. Those panels were put on the car by different people (mostly) or at least on different workstations. How well they align shows how well the whole system is calibrated. If the panels don't align who is to say that the wheels, axles, brakes, seats and every other part aligns with the rest of the car. This shows VERY poor building quality.
Exactly.
69drummerdude Mmm Volvos. Loved my white 02 S60.
Agreed - this is not industry standard of today. Looks like Tasla praxis the same level of professionalism Italian an British car manufactures had in back the 70's
You're right to complain otherwise Tesla will think that it's owners will think it's an acceptable compromise for driving an EV.
It's an expensive car, it should look and feel like one.
When your average truck in America cost $30,000-$60,000 new a $46,000 car is not expensive specially when the higher luxury brands are $40,000-$80,000. the average new car price in the US is $36,000, expensive would be $60,000 plus, cheap would be $25,000 or less. And is coming from a person who payed $40 for a truck that got me through high school and a few years after before being sold for $400 and then bought a car for $1,400. That being said, the gapping should be better though gap quality can be considered nitpicking, but the paint has zero excuses for that even leaving the factory. The one dust particle I can see being left in but all those scratched are horrid and should have been repainted. But Tesla is handling it.
It's not worth the price imo.
@@MattGarcyaDC This is fine, I like Tesla but I wouldn't buy any but the roaster. Though personally I would rather just buy another Fiero or an MX-5 or MR2 and convert them to electric.
A very large majority of people are still accepting delivery though. Pointing out the defects may not necessarily make Tesla focus on them, as the vehicles are still selling, but one can hope.
The paint flaws are unacceptable, especially the trapped debris under finished paint and the scratches thought the clearcoat into the paint.
Thats more common than you might think. ;)
But most people just don't look for it or simply don't care. We had two on our VW Passat and one on our Audi A4.
I worked in the quality control department for a huge steel company a few years ago and debris can also be fragments from the steel plate manufacturing process. As an automotive supplier, the company actually had different quality specs for different automotive companies while Toyotas requirements were the strictest. We had to destroy/recycle several coils because of minimal flaws within the steel plates.
Yeah vehicles need to go through routine inspections throughout the manufacturing process, nobody saw the blemishes after applying the paint or while applying the clearcoat? Ridiculous. It could be because Tesla has been known to treat workers poorly and most auto manufacturers are only concerned with saving manufacturing costs and getting cars built as quickly as possible, so instead of that worker lowering his average time to complete his work he just didn't mention it.
Inspections? No, they're too expensive. Cars go straight from the drawing board to the factory and then straight to the customer. No expenses inbetween.
@@CloitSirron
You're comparing Tesla's quality with another carmaker that is just as bad. Doesn't help your argument.
Some of it could have been during loading or unloading on the truck or during transport. They always move your car if they need to unload something else.
All these flaws are not acceptable to my standards, so you are doing a pretty good job pointing them out.
I have to say that If I i bought a brand new car at any cost I would not accept that car if it had the paint damage that your car has.
Preach, leave that for me to scratch up after a month of being extra careful then saying what the hell.
I agree, it's just unacceptable. Kind of amazed.
But any other car hasn't the fanatic factor that most of Tesla buyers have.
It makes me wonder why Jason even signed the delivery slip to begin with. Don't accept a car with scratches.
@@dannydaw59 it's paint......... lol, not a deal-breaker.....
Jason, In my opinion, I'd agree that it's unacceptable. I look forward to hear how Tesla resolves the issues and how satisfied you may be. Please do a follow up. Wishing you a very Merry Christmas and a great New Year! 🎄
You are not over-reacting. You paid for a new car. With Tesla’s policy to send cars out this way and save on dealerships, this is part of their problem to solve.
I would refuse to pay full price for a product that is not 100% complete. You are paying for a new car, not a used one with wear and tear
Good thing for them the truck is built the way it is, so you can't get a proper look at the car.
I would've denied to accept the delivery before they even offloaded it if it looked like this.
The key is that it will be fixed, just as any dealership would. So, please don't try to use the dealership defense. NO ONE in their right mind LIKES what dealerships are and have been for decades!
I would certainly return the car to them if you spent your own money to buy it. I ordered two new Chev Caprice SS back in 1996 and both came in to the dealership with several defects. I only ordered one at a time but refused acceptance of the first one due to several defects and then ordered the second one in a different color and the dealership called me and told me that I wouldn't be happy with the way it arrived either so I bought a different brand car that year. Chevrolet has always been a lower quality brand car but compared to other brands usually a less expensive brand to buy. Tesla not being a cheap brand should be expected to have a better quality about them. We all need to cast votes with the money we spend with car manufacturers and not accept less than standard quality for expensive autos.
Seriously I bought some mid range washer/dryer set from Samsung. They where delivered in cardboard boxes, and inside the boxes they had that blue protective film on all the stainless steel panels. How come mundane appliances have plastic film to protect from damage and up market cars don't?
@@t.k.morris Are you forgetting that his Tesla will be fixed? Are you also forgetting that he will have an upgraded Tesla for the ENTIRE time the vehicle will be gone? Remember, no mass automakers is perfect. What matters MOST is how yhese things are handled. I think it is being handled better than MOST, if not all, dealerships networks.
I visited the toyota factory in japan - that car would never have made it out of the factory in that condition - I bet it wouldn't have even been assembled with panels that poorly painted!
Toyota has insane quality controls
That paint quality is atrocious.
the clear coat is basically non-existent
You can tell how shallow the scratches are yet it gets to bare metal. Wax/seal or ceramic coat this paint frequently if you want it to last
Definitely fair to bring up these issues. Helps them make a better car.
Fun fact... they can't!
Do you really think TSLA is disrupting the automobile industry by producing high quality cars in a tent? I'd spent considerable time in researching this stock and its products and I would be more than glad to share my findings with you via email or your preferred choice of communication @@SolRC
We'll then enlighten me on the productions problems. Why would a company infamously known for bad quality cars, a company with the highest rework rate in the auto-industry be capable of improving if they haven't been able by now? Or is this also jibberish because it goes against the cult of Elon Musk? I'll invite you to read the Tesla Motors Club forum and search Twitter and Facebook and you'll see the myriad of customers complaining about problems like the ones in this video and other even bigger technical and safety issues. @@SolRC
You started by calling my comments jibberish and saying that my grasp of facts is poor, but never mind. I'm talking about the quality of Model 3's and you say I'm saying nothing. Do you not understand the meaning of cars having rework after leaving the main production line? You may claim you know about engineering and manufacturing but I'm still waiting to see an actual argument defending your stance. @@SolRC
Im a tradesman Automotive Painter. That paint finish is what I would expect from a quick in and out respray for a car yard. I would be sick trying to sleep at night if I knew I had painted that and it went to the customer.
I appreciate your ethic.
your not a production line painter.
and for a $2000 premium charge making this a $70k car (with autopilot)...yikes.. crap QA
@@graphguy its a 60k car when loaded.. schmuck!
yes and as a customer I would be furious and sleepless
Those are just burns from re-entering the earth's atmosphere.
Imagine they somehow managed to get the roadster out of space and sold it, it would be most expensive car every! (Except for it wouldn't be possible to do so)
@Tom Reed How? Please don't tell me you're a flat earther! Like, evidence?
@Tom Reed So you are a flat earther. Seriously?
LMFAO!! Well done!🤣
@Tom Reed shrooms obviously
I work at a car manufacturing facility, and I work with engineering and maintenance in the paint department. That said , our goal is to send out good quality. We’ve had issues with dirt in the paint, metal birds , clear paint sags, e-coat primesand spits, Our department has shut down other departments such at trim and chassis to fix some quality issues. Looking at your video it appears to me that this paint mutilation with all the fine scratches and deep cuts probably came from the next department called trim and chassis. You also have some fitting issues with the body. Teslas’ stamping and body department engineering needs to either check quality a bit more before shipping it to the next department, because I’ve seen offset gaps in the body in my department before the car is actually painted. My team calls out the Bodyshop department and we perform a trace back procedure to find out how many units have those offset gaps , and also they need to check with their suppliers who makes the doors if they don’t make their own doors ,and other parts to see if they’re manufacturing defects. These inexcusable defects you’ve pointed out should’ve been VES calls all V1! Sorry for using manufacturing technical terms.
I'm not sure if you should be telling all these people about VES and telling them you've shut down T+C because of your quality concerns. Especially as you have a Nissan as you profile pic..
I'm sure it's not just Nissan. All manufacturers go through this continuous "find and fix" management. It is very normal for manufacturing and never stops. Just as soon as you "tune" a process another process shows itself and your on to the next problem. The end goal is to make sure a product can go from one end of the assembly line to the other and out the door without ever moving backwards. Its difficult for any manufacturer. And just because he has a Nissan in his pic does not mean he works at a Nissan plant. ;)
I was a corporate auditor at Mitsubishi, and the dirt in the paint at 5:55 would have gotten a call to the paint department. The scuffs would have been marked up to probably trim. The amount of stuff they let through on this car is staggering.
Reading your comment was super interesting.
I am an engineer working for a large german premium manufacturer. Normally I would be very skeptical seeing all these flaws in a brand new car straight from factory, but since I saw similar and worse problems with my own eyes in case of a Model S with a listed price > 170K, the claims made in the video appear to be plausible. For a car with so many defects to leave the factory their QC processes have to be utter trash or non existent. Not to mention that many of the issues shown would never even occur in our plant as processes have been setup in preventive ways. Even if so, a car like this would never leave the factory. And with this staggering amount of defects, heads would roll for sure. As for the panel gaps, I have personally seen Tesla's that are even worse, but this one is bad enough already. We have very narrow tolerances for gap offsets and use the latest measuring and production technologies available. It's still not an easy task, but in Tesla's case the entire manufacturing process has to be flawed, not just some sections. Measuring another car will result in vastly different offsets, still way out of their supposed tolerances. It's not just a specific part that is out of spec or a machine that isn't calibrated. There is a randomness at play that - if I had to guess - stems from a mixture of human error and poor structural body design with regard to best assembly practices and an overall rushed or non existent QC.
I’m a Tesla fan but that paint job is just unacceptable.
any car will get scratched if a youtuber scratches it to make a hate-video. And earn sizeable clickbait revenue. Of course, you make more money by scratching Tesla than scratching any other car out there.
@@jounivalkonen oh did he put dust in the paint as well....
@@jounivalkonenTesla's quality problems are well known . Älä Tesla fanipoika puhu paskaa!
probably. it is rather easy to fake it out. Especially if Autotempest is one of his main sponsors and they for sure have knowhow how to fake paint defect. You cannot buy Tesla cars via Autotempest.
@@jounivalkonen the world isn't a big conspiracy
maybe Elon should watch RUclips instead of Twitter ;)
if he did he would suddenly come up with a revolutionary idea of hypertubex a new video streaming platform
@@FeartheFester
It'd never line up with anything though.
If he could stop being high for long enough
New Honda's have trash fit and finish. My dad's 2010 Civic has less rattles, more even panels, and the gaps are more narrow versus my 2020 Civic. I have also seen new Acura RDX and TLX with very similar fit and finish issues on the exterior like my car. I really hope Honda cars do not end up like Tesla, because if they do, I will definitely look at another car brand when I trade in my Civic.
Orange peel left on an entire panel with factory paint job? Dust speck under paint in the middle of a panel gone unnoticed? Scratches on multiple panels that look like they've happened before the panels were even mounted onto the frame? Yikes. You wouldn't even accept that from an aftermarket paint job.
Just had my car painted in a shop and it looked better than this. I’d expect much more out of a factory paint job
@rasterops1083 I bet the majority of units go out with 0 paint defects, but to suggest that this one popular RUclipsr happens to have gotten the only bad example to leave the factory is absurd.
The dust particle is arguably excusable, clean rooms can only be so clean and if you're spending all day looking at painted panels as your job i can understand you might accidentally glaze over an imperfection on 1 piece, but those scratches are a joke.
See how the scratches on the bumper follow round the curve? They were there before it was put on the car, that's been knocked over or stacked stupidly or some such - this means that not only does the person that caused it not care enough to get it sent back to have it prepped and repainted, but whoever mounted it onto the car didn't care either, and let's not even consider whether a pre delivery inspection was conducted on it.
This is a failure at multiple links in the chain. Either a lot of people hate their jobs, or internal standards are low.
Both are concerning.
@お前はもう死んでいる Je m'appelle pain au chocolat
@@dasppg9737 I just spent 6 months in a bus painting workshop and on non-white jobs you needing to "flatten" EVERY reachable flat and convex surface or the orange peel sticks out like a sore thumb. It's shocking that they'd cut corners here despite clearly having machinery capable of making light work of it.
@@BaguetteHD I am an engineer at Tesla. People do hate their jobs. Shitty pay, low morale...
You definitely need to send that car back ASAP. Absolutely unacceptable.
I wonder what else is low quality on things he can't initially see like welds and wiring etc.
watch till the end, he says that tesla is taking the car back and giving him a loaner for now.
This is extremely common with Teslas believe it or not.
@@sagesends I wonder what the odds are that someone who wasn't as prominent on the internet suffering the same fate would get the same level of service.
@Error Loading just be glad your Tesla is not like the guy who was driving it home (brand new 3), it started raining, then the rain somehow started leaking into and filling the bumper, then the whole damn bumper cover just fell off!
I bought a used car with 15k miles on it, and your car probably has more scratches on it than mine. I don't blame your for complaining about it
No joke my 13 year old Z has fewer scratches than that brand new Model 3
When I first saw a tesla I was like "damnnn that looks so cool I want one of those, thats clean asf😱😎". When I visited the small showroom, and sat in the interior of the Model S I was severly disappointed. I don't like portrait style screens for 1, and two the material quality and feel was mediocre for a car at an 80K dollar price point. I especially care about what the door clunk sounds and feels like when you close it, and when I closed the door on the model S it felt and sounded tinny and cheap. You don't get a second chance at first impressions. I was completely uninterested when I discovered the reliability and build quality issues as well. Overall they were way to expensive and gimmicky, at that point I'd rather an audi a7, lexus LS, or even 2021 Genesis G80
The major problem is that Tesla doesn’t do a inspection at the shipping port. For example, BMW has multiple delivery/shipping centers located by major ports in the east and west coast US. Every car that BMW builds wether from Germany or South Carolina goes thru those centers before being train or trucked to your local dealership. Even though BMW does an inspection at the factory they still do a thorough inspection at the delivery center here in the States to catch anything that the factory didn’t catch. Tesla doesn’t do this crucial step. During my tour of bmw’s delivery center, it’s surprising how much repairs are done at there. Paint defects, scratches during shipping, fitment issues, etc.
Tesla does have a panel gap and flush control station. The fact that they still ship vehicles in this condition though is unacceptable.
Well, if they did that second inspection, they'd have to send back most of the cars back to factory.
thats nice but BMWs and al lgerman cars dont last mechanically lol so youll have a paper weight with nice paint i guess
shin888 that does not happen. If it came to the port with major issues, the car gets scrapped. This was actually one of the questions asked during my tour. BMW says it’s not with the shipping and import fees for the car to go back to Germany.
@@Pookgai420 shin was replying to alex in reference to the tesla, not the bmw.
A car that is brand new should arrive brand new. This is unacceptable for a brand new Tesla. Doesn't matter if its a Kia Rio or a Rolls Royce. If its new, it should never arrive with scratches.
As for panel gap differences, to the untrained eye those panel are not noticable for the average person. But Tesla does need to work on that issue. I own a 2016 Lexus LS460L built in Japan and the panel gaps between left and right is nearly perfect only, .2 mm to .5 mm difference. But my wife's 2018 RX 450H built in Canada is not as good between .7 mm to 2 mm difference.
I bought a new car in 2017 that cost about 1/3 what this car did... and the paint and panel gaps looked much better.
i agree!!! and for the cost of this car the comparison should b between a 3series or a4 or something not a subaru lol im sure that model 3 cost a lot more than a crostrek .. can u even get a $2500 paint option @ subaru????? heh
Al13n1nV8D3R walk around any dealer , you will see flaws
Kavi4 yeah but not scratches or insane panel gaps. Tesla just doesn’t know what they’re doing yet.
I work for Honda and paint/finish issues are graded by areas. I can say that all of these scratches should've been seen at the factory. It really shocks me to see these kind of errors making it to masspro.
Ahaha I worked for them as a Delivery Experience Specialist in '13 and all we did was distract people from the scratched paint job, shoddy finish and missing charging equipment. The kicker was - most people swallowed it without a peep, only the occasional car nut asked if we were crazy. The company consciously exploits the enthusiasm of their fans.
Shame to see that that hasn't changed and people like you still have to deal with crap like this. Good luck.
If my Mercedes or Audi was delivered in this condition, I would be seriously pissed off..... UNACCEPTABLE PAINT JOB
Frr
You wouldn't see these kinds of issues on a $10,000 car
And I love tesla but facts are facts.
You mean 100,000 $?
@@Beowulf95 No.
You wouldn't see this on a Mirage which is the cheapest new car to buy.
The Tesla Model 3 is around 40k
Nah, he really means a $10,000 car. I've worked on countless cheap cars which were painted better than this...and I'm talking years later used and maybe abused. @@Beowulf95
What are you talking about... this is the electric equivalent of a 20k car. Which is kinda the lowest priced car.
@@crunch9876 Talking about cars in general.
The cheapest car you can buy on sale now will have a better paint job.
1.Well, on the plus side: you dont have to open that left rear door, you can get in through that gap.
2. As we all know, fart mode is available on Teslas. Maybe next year, thanks to a new, updated software , the car will also emit some smell besides the sound. The gaps are there to greatly improve the ventillation of the cabin.
😂😂😂😂😂😂
Someone on RUclips with an actual sense of humour......
Unacceptable in my opinion. I love the car and the tech, but the quality at time of delivery is downright disrespectful.
I'd never buy a Model 3, not because of build quality issues, but because Tesla sees it fit to not put a speedometer and charge meter in front of the driver's face (where it belongs), and not being able to adjust the radio/sound/etc and the climate control without going through menus.
Elon Musk is a con man
DeLorean comes to mind.
Let's not forget this DOES happen with ALL car makers (as any quick RUclips video search will show you). The difference is that the complaints are usually dealt with at a lower level (dealer).
Brent Boswell you will have many other options in 2020. If what every other manufacturer comes through with their promises.
if you told me this was a used car, i would say it had crash at some point
Same
Totally Agree
That's not what a crash looks like though
He means crashed and fixed up but still some internal bending left over so the outside pannels dont sit as flush as with a new car (no ida if that would be realistic)
I have a car that was in a crash (rear ended someone at 30 kph, my fault) and I can confirm
Those scratches are actually pretty atrocious, I would contact Tesla to ensure you get value for money concerning paint work.
Ah! I commented before watching the end of the video, glad you did get in touch with Tesla!
@@CMOVlogs Agree. Those scratches should not be seen by any customer.
It doesn't count as an EWW (everything wrong with) video if you don't use the ding Jason.... THE DING JASON!!!! Also "this scene doesn't contain an EE lap dance. Jason is not by boyfriend in this scene. Jason's nose is cold in the scene. Video doesn't contain a burn out".
No Tesla is without SIN! Also after 15+ years of dealing with brand new cars, this is AWFUL! A little rehab required for paint on a new car is not uncommon, but this is wild.
Ha, thanks Charles for sharing your experience with new car delivery!
I like these crossovers!
Probably if Jason opened and closed the doors a few times the panel gap distances might be different/align more closely.
who assembled the tesla 3? edward Scissorhand?!
Tsung Hung Shen 🤣🤣🤣🤣😂😂😂
they all have to wear wolverine claws at work. including elon. it's what makes working at tesla fun.
probably someone who doesn't work there anymore :P
I'm guessing it happened in shipping, wouldn't think they would let it out of the factory looking like that.
@@tomruth9487 Cars are suppose to be shipped with a manufacturer protective film or cover over it, this is how I took all my Audi deliveries and there is never ever a scratch on any of my cars when delivered. The speck under the clear coat is obviously terrible quality control department from Tesla Factory. I would return that car and ask for a new one.
Can't believe you accepted that vehicle, terrible quality
Yeah... I never left a dealership with something like that, including pre-owned
No dealership with Tesla.
I wouldn't even bother to take it for a test drive, I like my cars to be close to perfect it not perfect.
He had to wasit another month if he dont
Machines and Things I’ve seen a dealership in Kopenhagen, Denmark back in 2017
Honestly I just started watching the video but seeing the condition of the paint.. I would return the car. It’s a NEW car the paint should be in new condition. It’s all scratched up?? That isn’t acceptable.. if they discounted the price and made a deal after noting the defects sure but not retail price.
He is trolling...
The paint with all the orange peel and scratches looks like something I could do in my garage with some spraypaint.
For a $2500 option, that paint is unacceptable. The orange peel would be an 8-10 (as a comparison, I worked in a place as a QC inspector that painted replacement parts for the big 3, and we could not pass anything more than a 4 for highly visible parts to 6 for less visible). Scale going from 1-15, 1 being the best.
This is unacceptable in any way not just because it's a 2.5k option.
you just like talking about yourself, its obviously not acceptable.
@@wildkatsailing I do, and you read it. Thanks for boosting my ego.
Chrysler's paint is worse... noticeable Orange peel at 10ft... but a 2500 paint job, is exactly that, a 2500 paint job...
@@anthonycasa694 Don't buy a Crysler then... this kind of paint job or even assembly quality is completely unacceptable...
That quality is appalling! I wouldn’t be happy with it at all, especially with the paint option. A new car shouldn’t look like that in my opinion!
CashedOutCars the panels don’t bother me, but the paint really does. I would like a car that isn’t rusting by the time a pay it off. I’d rather just buy it with basic paint and take my $2500 to a paint shop.
I agree. Straight off the production line with not even 1 mile driven by the owner. Especially since he put an extra 2.5k for the paint job. The amount of restraint he is showing to stay professional and objective is impressive. I'd be on the phone demanding to speak with the incompetent douche to get this fixed.
Coty0010 I would hope the company repaints his car for him. Seriously paying for an upgrade paint job and receiving this would be very irritating. My X was into auto body repair. He was amazing. I remember him taking a special glove and giving the whole care a wipe down, the fuzzies in the gloves would grab at anything that wasn’t flush and smooth. He is soooo good at what he does he is booked out months a head, sometimes 6-8 months. He is amazing at his trade. Details is his thing. I can only imagine what he would say about this paint job.
The panels would bother me. They should be within decimals of each other as his Subaru had provided proper measurements. That would really irritate me. This is a 50K vehicle, seriously, there should not be such an off measurement.
I'm not sure if you guys watched the very end but Tesla is going to fix his paint. Other than that, the Panel gaps have a difference of less than 3mm. Is that so bad? My toyota has bigger gaps than that. It sounds like y'all are just looking for things to complain about.
Also, super tiny scratches aren't gonna make your car rust any faster coming from a guy that lives in Newfoundland. There is so much salt on our roads during the winter and the bodywork on my Old 2002 Corolla is with tons of scratches on it is still rust free. Underneath is a different story though.
That chunk of dirt in the paint is huge. 😂😂😂
You should have refused delivery/possession of the car.
261ziggy all cars come with free scratches and panel gaps
@@RAKITHA9 its part of personalized package!
That quality from a 50,000 dollar car is unacceptable. I would be PISSED if I had 11:17 on mine.
His was 46500
@Anton Zuykov ya but it will get fixed. Corollas have been mass produced for 52 years. They have some slack to pickup but what they are doing is still impressive
@@larryspiller15 no. Just no. It doesn't matter if it get fixed some time after you have your car. It's unacceptable at that price point.
@@teilzeitteemo6190 I agree. Still gonna buy one. There are no alternatives. Gonna get the black one and a wrap though.
@@snviper there are enough alternatives. Just not electric. Electric cars themselves have a hard time getting sold much, it won't be helpful to produce expensive but cheaply made ones. The demand won't be there.
Well for starter it has no fuel cap. Big issue.
Best comment off the lot.
And an oil fill cap. Smh
Actually it does. It's just called a chargeport, as far as I know... ;-)
@@granadakimj So, not a fuel or oil cap. 😆
@@sumansamhalder6909 So yeah xD
I wouldn't care too much for the scratches but for a 2500 dollar paint option I would be pissed. Why 2500? Its not even a nice red
sam jam ham mammogram yeah it’s weird. It’s a three stage and it’s so muted. Plus it’s a pain to color match during repairs
Not only paint, after seeing this fit and finish, I would consider looking Kona and other upcoming options.
Paint, mainly house paint, has names for all the colors and tints. I agree with you about the red tone. If auto body paint had the same references I previously mentioned, I'd call it hard-on (erection) red.
That comment doesn't make sense. You wouldn't care unless you payed extra for the special version? So you would care if you rims were bent unless you got the premium ones? I don't get it..
@@Sandwich420 oh yes because bent rims and tiny scuffs in paint are comparable issues
5:46 That's not dust Jason, that's a piece of grit or grain. On top of the scratches and overall paint job that is appalling.
you are right, how could it be dust, it is more substantial
I used to work at Toyota. The detail department wouldn't be allowed to send car out like that.
What about those gold toyotas with different color pannels.
Where you also worked? Probably also your dads works at Tesla and you know they will be bankrupt soon? Because that's how every second hater comment on Tesla is like
@ that has something to do with the way the metallic particles act on a metal vs plastic part.
vtra85 righttt
it's almost like they haven't been doing this for 80 years
So disappointing to see so many defects. Hopefully Tesla improves on this soon. Great video Jason! Loved the ChrisFix POV clip! Haha
Soon? Tesla has been going since 2012 and still can't get quality right. On any model.
Karl P you can blame that on American workers that don’t take pride their jobs!
@@karlp8484 ahaha yes!!!
@@karlp8484 Exactly. It's the youngest American car company.
Karl P I forget, how long does it take to perfect something? You seem to have a number in your head that none of us know about lmao
It's a brand new $50,000+ car withan ADDITIONAL $2500 added to an already premium($50,000 car better have a perfect paint job) paint job. It should be 100% perfect.
Agreed. I'd be pissed with all of these scratches.
I bought a 20 year old Mercedes with > 100k miles on the clock for a fraction of what this car cost and the paint was way better than this.
Were the scratches from the factory or from the delivery chain? Nice of Tesla to handle getting them repaired.
I'd personally be pissed if I bought a 10 grand mirage brand new and it had scratches
the rear bumper looked like it was during shipping
My respect for automotive engineerings has gine through the roof since seeing this. For such bulk products and such large products a tolerance of 0.75 to 1mm on PANEL gaps is a wonder of modern engineering
Except for Tesla that is…😉🤣
The funniest problem I heard with Tesla build quality was on the Smoking Tire Podcast where the car had 3 18 inch wheels and 1 19 inch wheel. I'm guessing there is another Tesla 3 out there then with 1 18 inch and 3 19 inch wheels. Yikes
it could be any amount of teslas with this 3-1 setup out there :)
The 4th guy can't lift as much
B.S.!!!
I'd like to hear that episode! Have you got the link available to share?
@@ssflipallday or read the tire size from the sidewall!
Really sad that such an expensive car you have to order online, sight unseen, has so many issues upon delivery. They need better quality control and the owners need to demand it! Thank you Jason for sharing your honest, unbiased experience with a car you purchased!
Gamer Dad if you order sight unseen you actually have a 3 day return policy. This in no way excuses quality control but if you’re unhappy that option is there. I worked at a multi brand dealership for 4 years as a detailer and I can confidently say no matter the price of the price of the vehicle or the brand defects happen and no car is flawless from the factory.
@@joshoa90210 the problem with Tesla is that there are so few physical dealerships you can go to for test drives or service. It's a luxury priced brand without any luxury quality or build. Pretty pathetic if you ask me.
Definitely don’t disagree. But they do compensate you quite well if you don’t get a test drive. A 3 day return period on a new car is unheard of.
Agreed. Ford, GM, Toyota Dealers receive cars in similar conditions from the factory. They just send them to their detailers to wax out/buff out all the paint defects to the point costumers don't notice it
Expensive? It's actually pretty cheap. It's drivetrain is so ridiculously expensive that they needed to radically cut costs everywhere else, quality included.
*sending your paint and gap fixes over the air* - Elon 😁
My friend worked for Tesla at the factory in California. On his first actual day of work after spending the first few hours watching videos and getting things set up he was put on the "quality control" line. He was an employee with no experience what-so-ever and he was checking paint for blemishes on the assembly line. He told me he had never been so overwhelmed in his life. He was sweating profusely and he said he couldn't keep up with the line. He asked two people around him what he should be doing and they shot him dirty looks and said nothing. He was worried he was going to ruin someone's future car and being a decent human he quit. It took him years to even tell the story he felt so ashamed.
Yeah, I'm wondering how good their lighting was too. They need to hire people that have proper training and experience. Especially with a high speed production line.
Big panel gaps are good. No need to open the door for entrance.
Unbelievable, my 1965 Pontiac Strato Chief was put together better than this, and it was the cheapest crappiest model that year. Seriously, looking back, body panel fit was good, no visible problems, and the paint was good too. So, after over 50 years of practice, we can't do as good now?? Boy, sucks to be buying a car in 2018.
The scratches are for me totally unacceptable! Gaps between panels hmm not good but doesn't matter. Gap between glass panels not acceptable.
You should return that car or not even sign the papers after it arrived in that condition...
I agree, tesla have good tech, but they are still learning how to put a car together.
@@AussieZeKieL I heard that tesla electric motor start to sing annoying sounds after some use... Old electric motors work for 40-50 years without any issues.
@@ПрикладнаЕкономіка I think this is what the analysts meant when they said that Tesla has the build quality of a Korean car from the 90s...
gaps maybe, but uneven hood where its flush on one side and not on the other?? very bad, very very bad
If they end up legitimately addressing all these paint and manufacturing defects then fine but it is alarming that a 50 K car came like this delivered from the factory. The only reason you're getting it repaired is because you are an enthusiast and you took the time to go over the car and note everything down. Most other people would just be excited about getting their new Tesla and just proceed to put miles on it. This should be a lesson to everyone about the importance of inspecting your vehicle upon purchase/delivery.
Unfortunately yes people are excited by new technology and yes Henry Ford had production problems with the first Model Ts which was new tech for it's time and yes Ford Motor company sent mechanics everywhere a person bought a model T. But come on it's been ten years, Tesla should of had these production problems solved.
I think Musk is spreading himself WAAAAAY too thin. Which hurts the BEV market. Because people will say if I have to spend $100,00+ to get a decent BEV then forget it. People do judge the mechanics of a car especially if it's new tech by the paint job and body panels.
I've learned from your experience and have decided not to buy a Tesla.
Im with ya. Id like to see if quality has lmproved in the last 8 months.
nelson I can ensure you it did . He got his car during that insane volume rump up so not it’s way better
@@sviatoslavnovosiadlyi611 No, it hasn't. They still have issues, especially the Model Why
The paint on the Subaru looks beautiful, no orange peel there.
Definitely orange peel on the Subaru. Just quite a bit less. Even brand new Ferraris have orange peel. It's usually in the color (not the clear), so buffing/polishing can will never fix it, unfortunately.
All cars have orange peel.
The only cars that don't have orange peel are Lambos, Aston Martins and other hand-made cars. Their paint department blocks all their cars to get them to glass smoothness. This car is ridiculous, especially for a 'technology company' that should be eliminating all these errors. For a company that employs so many robots and has been producing cars well over $100,000 for a decade now, this is a BS oversight.
Subaru's are renowned for having terrible paint and orange peel from factory lmao
@@MrChurchh Subarus are also subjected to a lot of pointless whining. I'm on my third subi and the paint has been awesome on all three.
Would you accept this on a brand new BMW M3 or an Audi S4? No. So don't accept it on the similar priced Tesla Model 3.
Not a good comparison, the MSRP of the base M3 is almost double the starting price of the Model 3, and from what I can gather the Model 3 Jason bought was still about 70% of cost of an M3. S4 is a closer comparison. But that paint job is indeed horrid. Panel gaps I can understand, it's hard to get the consistency without years and years of fine tuning the process, but paint is well understood, there's no excuse for what Tesla has done to this example.
Similar priced?
What you smoking
Nitpicking.
Would you accept this on a brand new (insert similarly priced BMW or Audi here)? No. So don't accept it on the similar priced Tesla Model 3.
I'm not smoking. I'm vaping.
I would not accept this on a toyota...
R3D the paint blemishes are unacceptable and I’m sure tesla fixed them. But I’ve never taken a micrometer to any car I’ve ever bought. So yeah i guess I would accept the “panel gaps”
I work at one of the automotive OEMs in the Southeast Michigan area and these scratches would have never made it through final inspect and would have been sent back for rework.
And you can also tell that Tesla (with the differences in their gaps) is struggling with stamping out the various panels and getting all of the GD&T set up properly so that everything would line up properly.
We would see this level of dimensional instability/out-of-spec tolerances during our prototyping phase, NOT when the vehicle is delivered to the customer after it's been in production for about a year-and-a-half.
These issues would never fly where I work. You might see some of this kind of stuff during the early build phases and ramp-up of production, but after a year and a half, you should be hitting and BEATING your dimensional tolerancing and stability.
Can't wait for all the Tesla fanbois who know nothing about working in the auto industry to chime in.
thats interesting that you say it looks like a problem with stamping out the panels. i was just thinking it would be an interesting thing to take one like this and try to adjust everything to make it even. with the goal of seeing if its a assembly problem or a manufacturing problem =]
A Dealership would have rejected it, it would have never made the lot, and never reached a customer.
Dealerships ARE their reputation - and a good reputation is worth gold. Selling new cars covered in paint defects and scratches is a No No !
Those scratches are probably from transit to dealer
tesla makes great electric motors but yeah, I don't think in 2020 they have fixed this issue. Maybe 2 more years.
@@SeaJay_Oceans Yup, we wonder why Tesla doesn't deal with dealerships.
Tesla charges premium money for their cars even tough It's not a premium brand
Tesla is all hype. People will pay anything to look “cool”.
hothotheat3000 exactly
What do you think Teslas should cost? Because, given the quality control (or rather lack thereof) I wouldn't pay more than the price of a decked out Prius Plug-In
Piotr Napora I would also say that thats a fair price point
You need to relax, the scratches, blemishes and panel gaps are your assurance that your model 3 is indeed a genuine Tesla product.
Hahaha
It's the "Harley is leaking oil brand new" thing about Tesla
that was a good comment
Sort of like the "how do you know your BMW is out of oil? It stopped leaking"
Scott H if it ain't leaking it ain't got any!
I can’t understand how people don’t see a problem here. It’s a brand new vehicle and it’s covered in scratches and imperfections that even my 14 year old Cooper S hasn’t got. That black dot is just awful, it’s as if they don’t even look at them as they send them out, I’d be furious
But it's made by Elon Musk! Those scratches are supposed to be there!
@ZappoTan how dare you say such wretched things about our Lord and Savior?! Burn!
It's the same people who gives excuses for Apple's mishaps: Antennagate, Bendgate, and the new iPad Bendgate.
This is unacceptable, but the majority don't have these problems. Mine (and most of the Tesla forums) came with literally none of these issues, I was going to pay to have the paint corrected before wrapping it in PPF but my paint guy said it wasn't needed.
Because there is no problem. This is somewhat normal for cars when they get delivered to the dealership. They often have to detail or repaint entire panels due to transportation damage. His damage is a little more severe, but not crazy.
In this case there is no dealership to fix it, but he even said that Tesla was going to take care of it so it really isn’t a problem. The difference is that if you buy a new BMW and you see a scratch you just tell the dealership to fix it. When you get a Tesla you make a RUclips video about it.
I bought a brand new Car a few months ago and it had a scratch in the door panel so deep they had to take the whole panel off and repaint it.
It’s really not that uncommon.
Honestly on a brand new car absolutely not acceptable! I mean for most of us it's alot of money and getting a brand new car is a big thing you want it immaculate. If it was 2y old with 20k on the clock Yeah maybe acceptable but not on a new car
You know ericthecarguy's concept of the reliable POS? Hey, nothing gets you there faster with a new car then one that wasn't built right in the first place.
There isn't a single production car that has this bad of a fit and finish.
Honestly it looks like a rental.
Jesus...my Model 3 manufactured in April '19 wasn't anywhere as bad as yours. 3-3.5mm gaps and no paint defects or scuffs. Good to see that Tesla has improved their QC since December '18.
That to me is shocking for a new car to have such horrible quality control. The scratches are shocking but the actual clear coat finish is inexcusable. You wouldn't get that bad of a spray job from the Gypsys.
made in usa < made in china
A curse on you atourdeforce!
the company almost went under... lol its shocking to you? They are just trying to stay afloat...
@@BobbyDazzler888 please show me which modern cars are painted in china?
Ethan Noel bmw, mercedes assemble there, tesla will be in the future. Look it up yourself, please.
I worked at a Ford plant and QC was a HUGE priority! If a vehicle was found to have any defects workers were responsible for letting their supervisor know and give the batch number for the car. When the vehicle got to the end of the line it was brought aside and left to have the issue completely repaired. If multiple defects were present the line would be shut down until the issue was solved. All panels that could be scratched during installation were protected and protective layers for the doors and panels were added during transport to bring all potential damage during shipping of the vehicle was minimum. Not to mention any issues that were found after the fact either at a dealership or by a customer was dealt with promptly, with full body paint work, extended warranties and/or repairs were done at no charge to the customer and done to the highest standards. The amount of vehicles made in a day was 2-3000 depending on hours and how well the line was working, with an average of around 75,000 cars being made monthly there was less then 10 cars with defects that made it to the customer. Hopefully this is one of the handful of cars that slipped through the cracks and not a common occurrence. I understand that it isn't always perfect, and that once in a blue moon the stars align and a vehicle manages to slip through all the cracks and ends up having issues that the customer finds. So as long as this was one of the rare occurrences and Tesla dose the right thing (which it sounds like they are) then I'm not too concerned. However if this is a common trend then Tesla really needs to improve its QC and find a way to protect cars from damage during transport and assembly.
My friend bought a brand new Dodge Ram and the orange peel in the paint is horrible, he took it back to the dealer and they basically told him to shove it it's his problem now.
Stryker Stryker interesting… I’ve never had any issues with Dodge… my family has been a Dodge family for years! My father had paint issues on a 2017 challenger, even though he noticed it after a few months of owning it the dealer arranged to have everything redone. Every brand has bad dealers though… it’s sad that they treated your buddy like that… that’s how you lose a customer… hopefully he has better luck with Dodge in the future!
@@Toxic_Waste92 Dodge isn't American anymore. Dodge used to be good but now it's as good as the Fiat company who owns them. A real shame. They were much better off in the Diamond Star days and should have stuck with that or maybe with Daimler, as the Japanese and Germans are known for quality... not Italians though. I suppose the up-side is that they will have better styling when they break.
I worked at the Chrysler plant where they build the charger, challenger and the 300. QC was conducted by 18 year olds in under 45 seconds. The number of cars that were shipped out with CELs, smoking from under the hood, dead batteries, engines that bogged down....the list goes on......
Agreed. QC is a vital part of the manufacturing process. Feedback from QC issues must be taken seriously and followed up promptly to insure that flaws do not propagate within the system.
The dust speck and the orange peel is clearly a rush job. The scratches are obviously from parking and driving too tight either in the delivery truck or on the temp storage in the factory. Especially the rear bumper shows that the person parking the car was very careless. Back with that thing, it is not something you, as a customer, should have to worry about.
@Josep Monclús except you... unless your friend is you
You can avoid all these paint issues with the Cyber Truck :D
Thanks but I'd rather not drive an extruded triangle
Why did you accept the car? I would have sent it back and not signed for it.
I'm sure he didnt see this stuff until after he signed for it....
I build cars for a living. I can go to any dealership in the country and find flaws in every new car on the lot. This is pretty bad, but you will not find a "new" car without flaws. Trust me.
'bad'
This is horrible quality for a $60,000+(or $90,000 Canadian pesos in my case) retail car. I could buy almost any other brand for half the price and much higher quality control.
Hoping this guy has this under warranty and has the dealership completely repaint and redo all the panels for the car at minimum. Who knows what the inside looks like with a exterior this trashed.
Automotive manufacturing in North America has suffered badly under union rule. High wages, extraordinary benefits and lavish pensions have driven the auto sector into the red slowly for the past few decades while complacency and entitlement of many union workers has brought down quality in an age when people expect perfection off the assembly line.
Even with robotics, automotive manufacturing has improved dramatically but will never be perfect, but as long as humans are programming, maintaining and manufacturing the robots, they will never achieve the perfection we have come to expect. From assembly to delivery, there are multiple opportunities for defects and damage to occur. As another auto expert has pointed out, you could walk any new car lot and find defects in virtually every vehicle.
Tesla has an up-hill battle ahead of them as a new manufacturer, trying to solve their quality issues in today’s cut-throat market. How long before Elon looks to out-source his manufacturing to other countries? This video could have been done with almost any brand of automobile. Unfortunately, Tesla is way behind on QA/QC on in their manufacturing process. Trying to correct their issues in the American labour union environment will be costly and Musk may run out of cash before he’s able to demonstrate Tesla’s build quality and reliability is good enough to compete with other main-stream manufacturers.
I applaud Elon’s determination to take the industry in a new direction, but maybe it’s the concept of the single-occupant vehicle that needs to be re-considered.
@@peterwheatley6256 Sigh, the "unions are bad" arguments again. Listen, all major german and japanese car manufacturers have unions and they do not suffer from bad quality, unmotivated employees, unacceptable flaws, etc. (let's ignore the technical fuel and CO2 emmission issues in 2017 for a moment) This "unions are so bad and socialist and destroy anything" is a very toxic and outdated mentality, solely in the US. You have to step away from the past mistakes and corrupted unions (which afaik only happened to such an extent in the US) and take that actually very worker-friendly and protecting concept to the new millenium. Like every other first world nation did long ago. Every employee in Europe who is in a union or whose company is part of a union shake their head when reading stuff like that.
The US auto industry just made bad cars that do not sell well on the other side of the big seas, that's why the manufacturers are in the red. And no, you cannot find flaws and defects on every third VW, Toyota or BMW when looking around at your local car dealer in Germany.
I'm not a paint expert, but having owned vehicles of varying quality levels that optional upgraded paint job on the tesla looks thinner and more hastily applied than the worst factory paint jobs I've seen before. Hell, my 21 year old lexus has thicker original paint and clear coat by a significant margin
LS400?
Working in a car plant, those scratches are not normal. Or rather: shouldn't be.
A single scratch might slip by final inspection and quality checks, but unlikely. But if the car left the factory with all those scratches, someone isn't doing their job. And I'd expect more froma manufacturer of higher priced cars.
It seems as much as Tesla have their electric act together, they have yet to master being a car manufacturer.
The texture of the paintjob overall doesn't seem odd, though. Looks like the normal fine texture of paint in run-of-the-mill cars off our production line, to be honest. However, we decidedly DO notice special option paint jobs in odd colours, as they are hand painted rather than robot painted and have a much better, smoother and more glossy finish.
On the other hand, they are practically new to the business, but should really up their attention to detail, otherwise as soon as the other brands catch up to their technological edge, they are minced meat.
To be honest, though, when I went to a dealership/garage for the brand I am working at, to get some maintenance on my own vehicle, it was around the time the first specimen of a new generation of one of our models were delivered, and the gaps, paintjob etc. of the brand new specimen on display were abysmal!
So if established manufacturers have trouble with new model generations first batches, I am willing to accept a new manufacturer to screw up on their first specimen, too.
One of the reasons I'd never buy a new car from the 1st year or two of the model. Too much potential for halfbaked engineering details and teething troubles on top of teams and plants struggling to adapt to manufacturing something diffrent whilst meeting production numbers required.
I have a good feeling that most if not all the scratches are from shipping rather than defects from the plant
@@ThePetalesharo Yeah, scratches usually are from after a car leaves the plant.
Usually.
But you can never say for certain. Easily visible ones will, or should, never leave the factory.
They should just be a hardware company. Sell the drivetrain and batteries to other automakers, and leave the car building to those who know what they are doing.
@@Ratkill9000 I don't think it is all that productive to say "don't start a business in an area where there are already pre-existing businesses, leave it to the pros!"
Some growing pains are inevitable. wether or not they will master the hurdles, we shall see.
$2,500 extra for that paint job, it should be FLAWLESS!!! You handled it far better than I would have. I would have been LIVID!
Good thing you paid a premium of $2.5K for this paint. Can you imagine if it was the free option? haha
Haha, sand paper special!
SNESmapper we got black ! It's awesome 👏 no paint chips at all! That's the default!
@@svetarocks you can have any color you want as long as it's black
@@artsmith103 You can have any color as long as it's scratch.
less than 5 minutes into this video and the quality is unacceptable...I would not stand for that...
Alan Hale on the car or the vid???
You wouldn't have to; Tesla is fixing it. Like all new cars, you are the last stage of QC. Always verify!
@@ShanieMyrsTear Yet to deliver a $48,000 car in such condition says a lot now doesn't it, so how many suckers, I mean customers have accepted such poor quality?
Whenever I see a car transporter with vehicles from any manufacturer over here in Europe the cars are covered in a thick plastic wrap to prevent that kind of paint damage. That is for any car from a 9000 euro base model ford Ka to a 100000 euro Mercedes amg. Those scratches are unacceptable, did they drive it through a sandpaper factory on the way to the truck?
Tesla just began to be profitable again recently because they ramped up production of their cars by building a makeshift manufacturing facility in their parking lot. Look it up. They were in dire straits because they were losing a ton of money, so they decided to just literally get cars made and sent down the line. Basically, they've been rushing them and Jason has obviously received a rushed product.
They polished it with sandpaper
Either that, or it has already been in some kind of accident in those few miles..
U.S. new auto transport is the same, for M-B, Ford and Kia. Maybe not for Tesla?
The defects under the clear coat happened at the factory.
OMG very shoddy workmanship all around.
I'll pass.
This is exactly why I never utilized my two Model 3 reservations. My friend had a huge paint bubble on his blue Model 3. Tesla says that is within spec and nothing can be done about it. We bought a 2019 Subaru Forester instead, and the paint is perfect. Teslas normally come with 5 miles max (at least our last two did), so I'm wondering if you received one that was rejected by someone from another order.
I've read about many accounts of people getting way smaller defects fixed than the ones mentioned in the video. I'm surprised to hear your friend's account of the complete opposite. I personally think this video showcases that their QA still needs lots of improvements - and I know there's a handful of other minor issues with the cars as well - but I very rarely hear someone who doesn't still love the car anyway. I'm also a bit surprised how a Subaru Forester serves the same needs as a Model 3.
It makes me wonder if Tesla would have ignored his complaint if he was just a normal person without millions of RUclips followers
@@Muskar2 Saying their QA/QC needs a lot of improvement is an understatement. People are paying lots of money for a brand new car; it better be in perfect condition with no defects. For example, if I bought a brand new phone, I'd expect it to have no scratches. If it did come with a scratch, that would be totally unacceptable.
@@Muskar2 What, you mean Subaru Crosstrek serves the same need of hauling someone's ass around? Yeah, wonders never cease...
I think that huge pimple is a deal killer. That means no one did any QC
I agree, I've seen quite a few cars on lots recently. Seeing scuffs and little scratches are pretty par for the coarse since not every car can be transported in a ISO 9001 container. But a pain blemish that bad is easily a deal breaker.
Ik don't think there is a Quality Control at Tesla. I took delivery of 15 Tesla's in total. These quality issues seem very familiar. The later the delivery, the more problems...
They have to make their numbers. So they are not allowed to delay deliveries because of something minor like quality problems in paint. Can fix it afterwards once revenue is recognized and the car appeared in the statistic as "delivered"
In all fairness a lot of that damage could have been caused in transport
I love Elon, but this how employees rebel when you make them work 80 hour weeks.
Maybe the reason for the 2-day turnaround on a vehicle people are otherwise waiting months for is that your Model 3 was actually someone else's Model 3 but that person declined delivery because of the glaring issues with the paint (and maybe even the gaps). You were just the lucky guy who ordered the exact same thing, and they happened to have one lying around...
happened to me with a vauxhall
The 489k pre-order list is cleared that why you can have your car pretty quickly. Nobody is waiting for month for a Model 3 anymore.
Nailed it.
@James Sempy They have to be quite prudent. Because their worker won't wait for the cars to be sold to be paid. So unsold inventory is basically debt. With their already high debt load they have to cut production asap if they have a downturn. Doing a liquidation with their fragile finance would be catastrophic. But who know how many car they have to produce. With their ceo i'm not convince of them being prudent..
@James Sempy They will need to tap the capital market one way or another. There is rumour that underwriter were feed up with their capital raise and asked them profitables quarters in order to not risk reputation. The next quarter is pretty important for them. Most likely will need to pay around 300M on march first to creditor. I think that the most valuable asset that Tesla has is not their technology but the Brand Tesla itself. They could try to monetize it without diluting it. But i can't give you a clear example on that matter. Now dealership could be a way to save money because their sale cost is extreme. But Tesla was built around that ''boutique'' image that dealership don't offer. The auto market as a whole is entering a very difficult time. Doing prediction is extreme sport. I could say Tesla should do a deal and avoid problem by selling is battery/motor to let say Toyota to create a Toyota with power by Tesla but would the actors be ready to strike a deal...not sure at all
One thing that brings me back to this video is how much better the quality has gotten since they remade their manufacturing process for the assembly lines in some sections. The 'issues' are no longer issues but people still seem to think Tesla has massive problems (some ofc, but like any vehicle, some have problems some dont)
Um, the reason you probably got it so fast is because someone else probably sent it back....
😂🤣
Ouch, savage.
Yeah, it was being returned to Tesla from the first buyer, and got diverted to EngineeringExplained.
Shocking quality control. Makes you wonder about the bits that you can't see, if they can't even get the bits that you can see correct..
Probably rejected at the last delivery.
@@neilhuband995 wise words
For the cost of a Tesla the panel gaps and levels should at least be as good as your Subaru. For $2500 extra on the paint is should be flawless and dead flat with no orange peel.
greggv8 Without a Dealer to fix the issues at their JPH rate not possible. Mercedes is 42 JPH for a reason
greggv8 why? Isn't not like the cars are otherwise equal. One is fitted with a lot more modern technology and an expensive battery.
That said obviously there shouldn't be any scratches on the paint
This golf cart company knows how to turn out expensive high quality junk. They have no clue what they're doing as none of this relates to the power train of the vehicle.
I like Tesla and want Tesla to succeed. But having a few best friends working there.. well.... yeah I'll stay very far away from the model 3. Rushed and poorly made. Bad decisions are consistent from beginning of production. Many issues like how these cars are storaged, prepped & even delivery. The only ones who suffer are the people that are in some sort of temp honeymoon with this new purchaee so they ignore its flaws.
So tell your friends to do a proper job !
You mean the buyers drinking the Kool Aid while wearing rose colored glasses?
No one wants to see them fail. But come on, for that kind of $money, get it right man, get it right! Seems to me like the early adopters are taking the risk. Surely this will dramatically affect resale value in future, particularly for those cars out of warranty. Paint, gaps, ground issues, condensate in lights, Chargers that won't release. Most of these are hardware related and can't be fixed with a firmware update.
I have seen cars put into storage, and I have seen cars being stored. Unfortunately, I have never seen or heard of a car being "storaged" LEARN GRAMMER!
@@dsb003fly *grammar
Bought a new Model 3.
1. Paint scratched from transport = Tesla tried to polish it w/o success, had to paint it.
2. Rattles from the rear door = 2 days w/o the car, two faulty locks
3. Rattles from a front door = under evaluation…
Great iPad Pro Max with 4 wheels though.
The scratches in the paint are a thing I'd be a bit upset about. I'm not an insane stickler about panel gaps but the difference in elevation would drive me a bit insane. You're critiques are valid you bought a new car that has damage more in line with a used car. At least they acknowledge the problem and are working to service your car to make it right
Depends on the panel gaps. Couple of weeks ago I came across a Model X with a noticeable misalignment between panels. For a car with that price, I would find it unacceptable.
I have a used car with 100k miles with less scratches than that has with 20 miles on it.
Maybe the difference in elevation will drive him mad too, such differences often cause increased wind noise.
Especially that misalignment on the glass panels… that's CRAZY for a car of this price, IMHO.
The biggest thing with the elevation difference is when it gets dirty. It'll be super obvious when the dirt stops at the panel because of the difference
Why weren't white wraps used on this vehicle during the delivery process and taken off after he takes the car off the transporter. This can be avoided. Tesla step up your game. Make the customer feel like they are getting something perfect with no scratches and dust under the paint job.
they do wrap it with white wraps. i see them on trucks all the time getting shipped from the factory and they are wrapped on the front and back.
How would wrapping have helped, when the scratches are under the coating? Right, it wouldn't.
@@JulianWiersbitzki What got from this was that the scratches went all the way THROUGH the coating, which means instead of clear coating over any scratches from the painting, they let some doofus rub his cargo pants all over the side AFTER it rolled of the line.
@@h8GW Okay, you're right. I misunderstood the water test.
Someone probably rejected this Tesla first, so the white wraps had already been removed. It then got dumped on this poor schmuck.
You forgot to give it a dougscore
Winner
Thissssss is Jason's tesla model 3
Wrong channel for that, I guess...
Hilarious
Lmaooooo
Starting with the weekend categories and styling?
The main issue I have with panel gaps is not the look or anything, it's a much bigger issue.
When you have gaps that are up to 2mm difference per panel then that means that either the car or the part in question is being made to such a tolerance that could potentially lead to you purchasing a replacement door for the same car that came off another identical model, but that is too large to even fit yours.
It is nothing to do with being picky about who cares about the gap, it shows that the parts aren't made to a very strict quality which shows that down the road even NEW parts might cause issues, especially with body panels which even made to very tight standards, still causes difficulty for Body Shops for example