How to be a Good Case Manager

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  • Опубликовано: 2 янв 2025

Комментарии • 105

  • @tantenajiataylor1103
    @tantenajiataylor1103 2 года назад +25

    due to the fact that you ladies feel inadequate is the very reason you are enough. You are very much needed and appreciated take a breather and know that you are on the right path. continue with your passion and love for people especially to see others succeed. Thank You for the very helpful video much needed and appreciated , Bless You all

    • @clumpft
      @clumpft 2 года назад +1

      Yep well said. They feel inadequate 'cause they care. Other workers tick a few boxes, clock off, and aren't really invested in their clients, but don't feel inadequate.

  • @mollyniemchick313
    @mollyniemchick313 3 года назад +95

    I’m overwhelmed right now as a case manager. 😩 I LOVE helping people, but I’ve been at my organization for 4 months and I feel incompetent. Sometimes I feel like I’m not good enough to do this job.

    • @TheDopestAround
      @TheDopestAround 3 года назад +10

      I feel the same 😪

    • @okaybluepanda
      @okaybluepanda 3 года назад +7

      Me too it’s been 4 months and I’m having a high case turnover how do I stop them from ghosting me??

    • @shakitashontajones
      @shakitashontajones 3 года назад +3

      I think we all feel that way.

    • @mollyniemchick313
      @mollyniemchick313 3 года назад +5

      It’s truly so difficult at times. It feels nice to not feel alone though. ❤️ I know all of our hearts are dedicated to helping others. It’s just so hard when the assessments/paperwork piles up and we feel like we’re drowning.

    • @peachesroyale
      @peachesroyale 3 года назад +3

      Omg, me too …just started in September and feel so out of my element

  • @Unteroffizier
    @Unteroffizier 2 года назад +15

    From 6:24, very important to set boundaries and not to get too emotional. We are not clients' secretary and we stress on empowerment (client make their own decisions and do things on their own if they are able to) not dependency.

  • @ReeAmor
    @ReeAmor 3 года назад +16

    Great video! "Set boundaries, rules, and expectations!" ❤

  • @deniseweber1339
    @deniseweber1339 Год назад +2

    100 percent agree with all of these points. Every single point is something I have learned on this job. These points are helpful to hear at the beginning of a job in case management, and it really would be good to revisit every few months!
    I'd add being in touch with our own issues or triggers in life is important too. We have to recognize if someone's trauma response may trigger us. For example I know if someone is yelling and swearing, even if not at me, (like in a meeting where they are just upset or yelling at another person)... I know it is extra exhausting because I'm sensitive to being yelled at. I don't take it personally, but it definitely puts me on high alert. By being aware of that issue, I can talk to myself internally and manage the situation so much better. I also know that I need to process the situation after so am lucky to have a supervisor who is super supportive of my need to just talk it out and let it go. Due to privacy requirements its important to me to work in a setting where an allowed person is available to do that with on a routine basis. That has allowed me to continue to work with such deserving consumers, for a long period of time. I truly feel honored to be their support and want to make sure I'm mentally healthy and can do a good job for them.

    • @mizugirll
      @mizugirll Год назад

      ❤ I truly love that for you. That you have the support!

  • @gibbymartinez4975
    @gibbymartinez4975 3 года назад +22

    I am a case manager and I loved hearing your POV. I think I'm getting burned out and really needed to hear this from someone who does the same thing I do!

    • @lanaatkins3872
      @lanaatkins3872 2 года назад +1

      I know this was a year ago that you posted this, however, the best time to deal with burn out is when you start 'thinking' that you are becoming that way. It's not an easy thing to do but case workers, and anyone in social services need to use self reflection tools to see where we are at, and also have a counselor/therapist set up long before any issues arise. I hope you are well!

    • @JohnnieGlee
      @JohnnieGlee 8 месяцев назад

      I just started my homecare agency looking for clients
      Any advice

  • @christinelai2672
    @christinelai2672 2 года назад +8

    I agree with you that it’s important to keep consistent communication. But sometimes I am afraid of getting a list from them and it increases my workload😔

  • @mercycacho5886
    @mercycacho5886 3 года назад +13

    I have an interview tomorrow, this was so helpful keep going you are amazing!

  • @alysonh3859
    @alysonh3859 4 года назад +24

    This is helpful right now while experiencing burn out and compassion fatigue.

    • @MyAnhLuong
      @MyAnhLuong  4 года назад +3

      I’m so happy to hear that this video is helpful for you! I hope all is well and that you practice self care!

    • @shagoofamardanzai9226
      @shagoofamardanzai9226 3 года назад

      I was wondering if you can answer one of my questions

  • @arianapol10
    @arianapol10 3 года назад +26

    When agencies give over 180 cases to CMs it's very hard to keep in contact with my clients.

    • @martinmuller5531
      @martinmuller5531 3 года назад +8

      Im struggling to keep up with 80 clients…

    • @shakitashontajones
      @shakitashontajones 3 года назад

      I have a 103 and they want me to rush them through and dropped them on the 8th day. I think I may be giving to much grace cause one client I worked with 2 weeks and a whole day to get her to give me all her documents.

    • @urthamckenzie4176
      @urthamckenzie4176 2 года назад

      Truth💯

    • @JohnnieGlee
      @JohnnieGlee 8 месяцев назад

      How do you find clients

    • @lhill93
      @lhill93 8 месяцев назад

      That’s what I was thinking. She is judging people for not consistently keeping touch, and my first thought was she must not have many clients. She has good advice but she needs to consider her audience and give a disclaimer like this is my advice from the perspective of someone that has 50 clients Or something similar.

  • @christinestidem8605
    @christinestidem8605 4 года назад +11

    Thank you for this ! Can you do a video on what you bring while working or what you tend to wear when meeting your clients .

    • @MyAnhLuong
      @MyAnhLuong  4 года назад +6

      Those videos will be coming soon!

  • @Ouzyman
    @Ouzyman Год назад +1

    Girl, your clients will just be cured by your beauty. Wow

  • @ginab.4605
    @ginab.4605 3 года назад +10

    Hi. I received my Master’s in Human Services and will be starting my new CM job Monday. Thanks for the tips. I’m a little nervous but I know that will go away over time. Thanks again!

    • @Mysticwaterslife333
      @Mysticwaterslife333 3 года назад +2

      How is it going so far ?

    • @ginab.4605
      @ginab.4605 3 года назад +9

      @@Mysticwaterslife333 Hi. I’ve been here about one month and it’s going great! I still have a lot to learn. Lots of paperwork. Lol. Thanks for asking🙂

  • @amylee4317
    @amylee4317 2 года назад +2

    I am going to be a case manager. Thank you for all the tips you have mentioned in this video. Super helpful!!

  • @eloinagarcia4001
    @eloinagarcia4001 3 года назад +4

    You must be an absolute asset to your company. I suggest a review at the end of the video, like review Tips 1-6

  • @shemetahankerson7696
    @shemetahankerson7696 2 года назад +2

    Thank you so much...I will work on setting boundaries and self care 🦋💕🦋💕

  • @tamorabennett77
    @tamorabennett77 3 года назад +3

    You hit everything correctly, because self care is necessary!!!

  • @YolandaPena-mr8kv
    @YolandaPena-mr8kv 8 месяцев назад

    Thank you so much, you are so concrete about the information you give to us. I'm doing a procces to apply to a case manger vacancy, so your video was very usefull!!

  • @faithnelson-loyal2289
    @faithnelson-loyal2289 2 года назад +2

    Thank you for the good advice. I will be starting my Case Manager position soon so this was very helpful.

  • @alanasadventures904
    @alanasadventures904 4 года назад +3

    You’re freakin killin it! I’m so proud of you!

  • @hermanjohnson1638
    @hermanjohnson1638 4 месяца назад

    What Note format do you follow? I’d love to see that. My not taking is a bit off and/or doesn’t seem enough. Again, I’d like to get to know your format

  • @whatever-ps2lg
    @whatever-ps2lg 4 года назад +3

    Can you do a video on what you mean by billing and how that process works/how to suceed.

  • @daniellalucas7166
    @daniellalucas7166 Год назад

    MyAnh Loung😍 Thank you 🙏 for all your info. You’re an amazing 🤩 Girl💪
    But I feel so confused 🫤 and nervous 😬 because I read all this comments and I already feel depressed😢 I would have an interview this coming week as a Case manager in nyc 🗽 Hope everything works out 💪 ❤

  • @blancarosalopezurquiza5488
    @blancarosalopezurquiza5488 4 месяца назад

    What type of certification do you have and how do you find clients? It would help me a lot to know

  • @Not2Be0utDone
    @Not2Be0utDone Год назад

    Please consider continuing your vlog series, as a new CM I need all the pointers I can get

  • @dinaamariee
    @dinaamariee 2 года назад

    I’m about to start next week for neo as case manager! This was a great video please make another video on what activities you do with your clients and especially how you
    engage them during visits.
    Thank you again!! Love it and just subscribed !!

  • @rcz2023
    @rcz2023 3 месяца назад

    Thank you for sharing your knowledge

  • @kasinkelly
    @kasinkelly Год назад

    Did you ever make the video showing how you organize your resources?

  • @priyankadhamija2439
    @priyankadhamija2439 2 года назад +1

    Hi, Any video For new case managers who don't carry the relevant experience but wants to jump in this field ?

  • @saiprashanth666
    @saiprashanth666 3 года назад +8

    I was recently promoted as leaves case manager🙂but I'm facing issues with the commonly used pharses and also want to see enough demo examples.....can u please suggest a book or videos ...where I can check demo cases

  • @suneetkumar2195
    @suneetkumar2195 4 года назад +1

    Thanks for sharing your experience , great video 🙏🙏

  • @sarahrashid-u7z
    @sarahrashid-u7z 10 месяцев назад

    Thank you so much I have befitted a lot from this video, I would Like to become a good manager and I will need to be mentored well through your videos

  • @lilibethfebbehortizano2883
    @lilibethfebbehortizano2883 2 года назад

    Thank you for your tips! On point! 🌋

  • @lachele7099
    @lachele7099 Год назад

    Thank you for this video, very informative. I am new at doing this job. I would be interested on a video creating a care plan with clts. That includes global needs so that medi-cal billing reimbursement can happen. A billing video would also be helpful.

  • @nshoots141
    @nshoots141 3 года назад +2

    Really great tips! Thank you so much💕

    • @MyAnhLuong
      @MyAnhLuong  3 года назад +1

      Thank you so much! Please don't hesitate to message me if you have any questions. I'm so sorry for the late response.

  • @dtv6774
    @dtv6774 Год назад

    Pretty straight forward honest lessons

  • @leobonek3204
    @leobonek3204 2 года назад +2

    I wonder what exactly is case managermeant what exactly is case management what exactly do you do... I was thinking about going to school studying for the certificate program but I don't know exactly what it is... I've looked online and it just doesn't give any detail I don't know how to get answers 😬😮 this video does not give answers it's for people that have already been doing it a while 🤔

  • @nargisafzali3579
    @nargisafzali3579 2 года назад +1

    recently promoted as case manager🙂but I'm facing issues with the commonly usedphrasess and also want to see enough demo examples.....can u please suggest a book or videos

    • @saeeraa.3629
      @saeeraa.3629 Год назад

      Hi Nargis, how’s it going as case manager. I’m about to start as a case manager. I’m about to start this week.

  • @KingofKingsEntertainment
    @KingofKingsEntertainment 4 месяца назад

    Can you helo teach me how to be a PI case manager? Im from Costa Rica!

  • @joshuaweidemann1186
    @joshuaweidemann1186 6 месяцев назад

    Do you take your shoes off when you go visit?Your clients in their home

  • @nataliadominguezbuelot7345
    @nataliadominguezbuelot7345 4 года назад

    Great video!! Thank you for the tips😆

  • @SarihnD
    @SarihnD Год назад

    This was great thank you

  • @victorechevarria4169
    @victorechevarria4169 6 месяцев назад

    How can I email
    You ?

  • @WaffleAssasinX3
    @WaffleAssasinX3 3 года назад

    Great advice, thank you so much!

  • @maritzadominguez2071
    @maritzadominguez2071 Год назад

    Great support!!

  • @jaysonquidep23
    @jaysonquidep23 2 года назад

    Hi, I'm 4rth year college now from City of Malabon University. My course is BS Social Work. Can i ask about your proffession? How do you handle a client to interview in on the job training?

  • @Westend510
    @Westend510 3 года назад

    This was very helpful thank you so much

  • @SharynCross-j2y
    @SharynCross-j2y 11 месяцев назад

    Great inf😊😊😊

  • @chrisdenny2721
    @chrisdenny2721 3 года назад +3

    Be starting new position ( Domestic Violence Case Mgr.

    • @MyAnhLuong
      @MyAnhLuong  3 года назад

      Congratulations on the new position! Wishing you the best of luck.

    • @jajjajajaja_1
      @jajjajajaja_1 8 месяцев назад

      First tip is “Self Care”is must for FDV practitioners.

  • @inculcatetobemaudlin2943
    @inculcatetobemaudlin2943 2 года назад

    You are a very good case manager

  • @savesoulsnotgold7867
    @savesoulsnotgold7867 3 года назад

    What do a case management assistant do

  • @cassandraprice8622
    @cassandraprice8622 2 года назад +1

    I feel off. I feel unmotivated and underpaid… I do so much for my clients

    • @jeanettegood3676
      @jeanettegood3676 2 года назад

      Sometimes, this feels like it's a thankless job, but I promise - you will continue to make a difference to someone if you just keep going ❤ Your work matters. Even if you don't see it in dolla dolla bills! 💰💸

  • @taylor.tamajina
    @taylor.tamajina 2 года назад

    Hello I’m currently in school to receive my degree in Human Services and I would like to know are there any tips on being a good case manager

    • @letsgetdowntobusiness-
      @letsgetdowntobusiness- 2 года назад

      What I have learned is let them know from the beginning that your here to help them and no to be their friend.

    • @resfencali7425
      @resfencali7425 2 года назад

      Learn boundaries, self care, be organized, learn strategies to coach on medication mgmt, sleep hygiene, stress mgmt, basic nutrition, etc.

  • @shraddhapatil8181
    @shraddhapatil8181 3 года назад

    Hi! I am from India. May i know, are you from different country or you are a native American. Currently, I am taking classes for paralegal studies and my future goal is to become case manager. I fear about my accent. Did you finished your paralgal degree or certificate. I need your guidance please help me. Is this career good enough to invest money?

  • @malikrah1
    @malikrah1 10 месяцев назад

    Thank you beautiful lady.

  • @lhill93
    @lhill93 8 месяцев назад

    I can’t the video on your resources l. Can you pin it somewhere

  • @claudettebradley6782
    @claudettebradley6782 2 года назад +4

    CM is a burnout job. You're overworked and underpaid. I hate it!

  • @chrisdenny2721
    @chrisdenny2721 3 года назад

    Walking & Native American bead work, while listening 🎶

    • @MyAnhLuong
      @MyAnhLuong  3 года назад +1

      Awwwww yaay! Thank you!

  • @clp480
    @clp480 2 года назад +7

    I feel like I was set up for failure at my organization. I was new with no experience in the program & CM- within the 1st 6 months 4 people quit because of pressure from leadership and the county. There’s no support for CM’s. I still feel overwhelmed and like idk what I’m doing 🥲

    • @urthamckenzie4176
      @urthamckenzie4176 2 года назад

      Wow! I'm struggling too....

    • @ChanelBrooke1994
      @ChanelBrooke1994 Год назад +1

      How is it going now. I am in my 4th week of being a cm

    • @artrea849
      @artrea849 Год назад

      @@ChanelBrooke1994 how’s it going for u? im about to start my first day tomorrow