Nice to see you back. I understand you have a process to follow, and I'm not faulting you at all. But on Stihl's part, this is really bad customer service. This guy bought a brand new, pro grade saw that clearly has a manufacturing defect (stuff happens). A 5-minute check to confirm it wasn't straight-gassed or driven over, and the process should be to hand him another new saw on the spot and send him on his way. Not to leave him without his saw for multiple weeks while debating with Stihl over what happened, how they can be as cheap as possible with parts, and awaiting parts/repairs that may or may not fix everything. Customer paid for a new saw and that's what he should get, no questions asked. Stihl needs to step up and stand behind their product.
I didn’t mention it in the video, and I will in the follow up video - we (not Stihl) gave the man a new saw. The process is too slow and painful to make him wait.
A methodical assessment. You are the coroner of chainsaws. Nothing gets by you. 🙂 Now you get to give the bad news to Stihl--not the family--thanks to the warranty. Thanks educating the rest of us!
I would want crank bearings all changed too. That’s a lot of parts to invest, and labour costs to install. Better to get him a new saw and part the old one out.
Good to see you again. Glad your business is doing so well. I hope that stihl takes care of that chainsaw and fixes their building of their chainsaws. You should send that back as is and get a new saw. Let them figure out what made it go bad. Materials or process in putting it together.
Glad your back...Life gets us all busy at times, only so much time in a day... Glad your kitty is ok... we had one attacked by a owl, it's never fun when pets get attacked by wild life..
Hopefully, in this case, Stihl realizes that when they figure parts cost plus warranty labor time, it would be beneficial to them to replace rather than repair. It would get the customer satisfied quicker, and i would think be a better result.
If i replace my 14 year old ms250, i will go with a ms261. The 250 has hundreds of hours on it. Firewood cutting, deer stand building. It's been a good saw.
Four hours and a border crossing to the 401 plus an hour to Kingston and I could be at a shop with great integrity, customer service and pleasant demeanor.
I have heard of a guy locally that purchased a new 261c earlier this year and now has a new one because of some sort of a problem the first one had. I wonder?
Stihl should just replace the saw. Thinking the plastic loose that you showed , wonder if that is why the cover hit the head. And engine it had metal all through it . I know it can be fixed but for only 20 min Stihl should step up. This seems to be Stihls fault
Welcome Back Erika Excellent Diagnosis on That Rod Bearing Failure It Looked Like The Rod Was Rainbow Grey Colored Like it Overheated When The Bearing Let Go 😮😩 I Hope Stihl Gives The Customer a New Saw 😇
wow--it is REALLY GREAT to see you back, as I and I'm sure many of your other subscribers will attest. Hopefully, everyone's health is good (except your tuxedo cat, Pony, who seems to have recovered). and you can get on with your excellent videos, which are not only entertaining, but informative/educational as well😀😉👍
the 261c is my most used and favorite saw. next to the 461 and ive had a couple 026's, 360 and 044. it goes and goes and goes. power to wight ratio is fantastic. that one just happened to be a lemon. I would also think the customer should get another new 261c I'm sure still would not want customers switching to the husky 550xp mark II. because of inferior warranty procedures.
Welcome back!Hope everything is ok now and there is health in your family It will be very interesting to i inform us how the stihl will response and what will be their feedback. Thank you!
Proper thing to do is hand the customer a new saw, apologize for the inconvenience. Stihl should credit/replace the saw. In any event, customer should get a brand new saw.
I bought a new 261 last December when they had a special. I hope mine is ok. One tuber says his does not like the 20 inch bar the special required. My dealer put .375 bar and chain on instead of the.325 it should be. I demanded the rim sprocket be changed to .375 to match.
Hello neighbour (ish). Great video. I've been have some problems with my MS 261 C after almost 3 year of use. It's bogging down and stalling out. I suspected the tank vent and attempted to "clean" it, but that didn't seem to fully fix the problem. Maybe I should just replace it to fully rule that out. What do you think?
Is it usually a fight to get reimbursed by Stihl for all your time spent? Is it cheaper for Stihl to just replace the saw? I see 2-3 hours labor and a couple hundred in new parts.
Had a big end blow on a 066 but it had had plenty of use (about 9 months of 6 to 8 litres of fuel per day processing logs ) I had just traded it on a new one which was in for a post sales service my old one came back as the loaner.
Interesting that you have MS391 but no MS311, and I'd like to see MS311 worked on. I know that 391 is just bigger cylinder everything else is the same. I can't wait to watch..
Nice to see you back.
I understand you have a process to follow, and I'm not faulting you at all. But on Stihl's part, this is really bad customer service. This guy bought a brand new, pro grade saw that clearly has a manufacturing defect (stuff happens). A 5-minute check to confirm it wasn't straight-gassed or driven over, and the process should be to hand him another new saw on the spot and send him on his way. Not to leave him without his saw for multiple weeks while debating with Stihl over what happened, how they can be as cheap as possible with parts, and awaiting parts/repairs that may or may not fix everything. Customer paid for a new saw and that's what he should get, no questions asked. Stihl needs to step up and stand behind their product.
I didn’t mention it in the video, and I will in the follow up video - we (not Stihl) gave the man a new saw. The process is too slow and painful to make him wait.
@@marriedwithsmallengines Then awesome customer service for you. Great job.
I would not want a repaired saw especially being in like new condition. I would tastefully request a new saw. Great video for troubleshooting.
That guy should get a BRAND NEW saw! NO questions asked!
Great to see a new video
Hope you enjoyed it!
What a pleasant surprise to see new Married With Small Engines content pop into my feed! Glad to see you back!
A methodical assessment. You are the coroner of chainsaws. Nothing gets by you. 🙂 Now you get to give the bad news to Stihl--not the family--thanks to the warranty. Thanks educating the rest of us!
Oh my! Did you just send me $5.00!? Oh my gosh, thank you. That’s the first!
It’s a small amount to pay for a quality education. Thanks!
Nice to see you again 😊. It will be interesting to see what becomes of that saw .
Yes it will! Thanks for watching!
I would hope Stihl would replace that saw with a new one. I would not want that one back, ever.
If is rebuilt is brand new…
@@ovidiuciuparu6421
Nonsense.
Do you think a rebuilt saw will sell at the same price as a brand spanking new machine? No!
@@ovidiuciuparu6421nope
With the price of the parts Stihl will probably replace the saw. Parts and labor add up pretty quick.
I would want crank bearings all changed too. That’s a lot of parts to invest, and labour costs to install. Better to get him a new saw and part the old one out.
what you call a deep dive, nicely done
Thank you!! 😊
YeHa! She's back! Can't tell you how glad I am to see you again, you are a rock star of chainsaw repair!!! ...Best on RUclips. Keep the videos coming!
Wow, thanks!
So glad to have you back! I really missed seeing your adventures with chain saws. 😊
It's a lemon I wouldn't want it back
glad to see back. great videos and explanations on small engines.
Thank you!
Well it was nice to see a clean saw cross your bench. Sad it has some much damage. Hope Stihl does the right thing .😮😊
Hope so!
Saw replaced under warranty.. . would make a great rebuild video and resale item. Thanks for sharing.
Stihl should send you a complete new saw, and insist that you keep the disaster for parts. Great video. Thanks.
Happy to see your return. Definitely missed your content. Always very informative.
Thanks for waiting for me to get back! 😊
Welcome back! Yay for Tony, glad he is ok. Hope he continues to get well.
I've missed these videos! Glad to have another to watch.
Good to see you again. Glad your business is doing so well. I hope that stihl takes care of that chainsaw and fixes their building of their chainsaws. You should send that back as is and get a new saw. Let them figure out what made it go bad. Materials or process in putting it together.
Welcome back! Good to see you again ! Best wishes from Norway!
So pleased you are back. Missed your excellent videos. All the very best from sunny South Africa.
Glad your back...Life gets us all busy at times, only so much time in a day... Glad your kitty is ok... we had one attacked by a owl, it's never fun when pets get attacked by wild life..
Thanks for great knowledge and content, so clearly explained.
Thank you so much!!
Good to see you back. I figured you were busy with repair work, but didn't know obout all the other decacles ya had to deal with also.
Hopefully, in this case, Stihl realizes that when they figure parts cost plus warranty labor time, it would be beneficial to them to replace rather than repair. It would get the customer satisfied quicker, and i would think be a better result.
Glad to see you back! I hope we get a follow up on this one!
glad you are back missed your videos glad Tony is ok damn coyotes
Indeed! Yay forTony! 🐾
If i replace my 14 year old ms250, i will go with a ms261. The 250 has hundreds of hours on it. Firewood cutting, deer stand building. It's been a good saw.
Hey welcome back!! Glad you had a good summer with the shop. I would have thought that thing was straight gassed.
Great to see you back.
Glad to hear that Tony is doing better than when you found out what happened to your Fur baby
🙏
@@marriedwithsmallengines amen to that young lady 💐🌹
Uncle Rodney strikes again on that 261! 8^) Good to see you on YT again. Could have been a defective main bearing from new, maybe. Cheers!
I wanted to say “uncle Rodney, are you in there?” lol , but I didn’t want to copy buddy from I do Cars haha
Missed ya! Hope the winter is good and equally busy but we get to see you more!
I am so happy to see you again👍
It’s certainly been a long time
Four hours and a border crossing to the 401 plus an hour to Kingston and I could be at a shop with great integrity, customer service and pleasant demeanor.
Great to have you back, digger. It's been too dull down here in Australia. A head scratcher to start with....
Glad your back, I worker at a large mower shop,
I was the parts dep. long hard spring and summer.
It sure was!
I'm glad you are back!
Great seeing you back, best wishes.
Welcome back!
Thank you!
I need to get my Wood Boss back out. It probably needs service. Good to see you again.
Welcome back! You were missed!
Thank you! ☺️
Glad you are back, thanks.
Yes!! Welcome back y'all were missed!
Glad to be back! 😊
I had the same failure with about 1 hour on a new 261C, starting to wonder if its more of a common problem.
I have heard of a guy locally that purchased a new 261c earlier this year and now has a new one because of some sort of a problem the first one had. I wonder?
Well come back my friend nice video 😊🙏
Thank you very much!
G’day you have had a lot of issues going on it’s no wonder we haven’t seen you for while it’s good to see you back, regards John.
I'm afraid I would not accept a repair to this saw. I would be looking for a new replacement saw. Love , health and respect from Scotland UK.
Agreed. Along with a brand new warranty.
Nice to see you again
Hey, thanks!
Glad you’re back and had a good season!
So happy to see you back! We.always enjoy your videos ,thank you
Thank you so much!
Welcome back good to have you back we missed you
Stihl should just replace the saw. Thinking the plastic loose that you showed , wonder if that is why the cover hit the head. And engine it had metal all through it . I know it can be fixed but for only 20 min Stihl should step up. This seems to be Stihls fault
Has a similar problem with a Husqvarna 455 Rancher. Wound up doing the piston, and cylinder . Problem was a bad wrist pin.
Hi and Gday from sunny Queensland Australia , missed you soo much , i love small engines , ( and you for showing us how it is done ) cheers
Welcome Back Erika Excellent Diagnosis on That Rod Bearing Failure It Looked Like The Rod Was Rainbow Grey Colored Like it Overheated When The Bearing Let Go 😮😩 I Hope Stihl Gives The Customer a New Saw 😇
Welcome back! I was thinking fuel till you pulled the cylinder. Then I thought manufacturing or assembly fault.. 🇦🇺🍺🍺
Just found your channel and subscribed! Very nice camera work and explanations!
Welcome aboard!
Welcome back, I missed your channel
Glad you are back, your channel is awesome! 😊
Thank you!! 😊
Great to see you back!! Thanks for sharing your knowledge!!
My pleasure!
My favorite saw mechanic out there!
wow--it is REALLY GREAT to see you back, as I and I'm sure many of your other subscribers will attest. Hopefully, everyone's health is good (except your tuxedo cat, Pony, who seems to have recovered). and you can get on with your excellent videos, which are not only entertaining, but informative/educational as well😀😉👍
Uh, nice, a new video from you folks! 😍
Hope you enjoyed it!
Great to see you back. 😊
Tony is looking good 🐾
He is a handsome fella! 🐾
Niece to have You back!
I'm glad you're back.
You have a great channel.
Thank you!
the 261c is my most used and favorite saw. next to the 461 and ive had a couple 026's, 360 and 044. it goes and goes and goes. power to wight ratio is fantastic. that one just happened to be a lemon. I would also think the customer should get another new 261c I'm sure still would not want customers switching to the husky 550xp mark II. because of inferior warranty procedures.
Thank God Tony is OK.
Right. Stihl "quality" nowadays.
sounds like good problems to have. Glad you had some time to make videos again.
Dang. Good to see you guys. Missed you.
I missed all of you as well!
Beatiful country. Be thankful you live away from people that hate cats. Recently one of my favorite cats was poisoned 😢
Glad to see you back!
Great to have you back!
Thank you!
Welcome back missed you guys
We’re happy to be back!
@@marriedwithsmallengineslol I’ve been having withdrawals. Was looking forward to watching tractor repairs on top of the chainsaws
I sure would not be happy with my dealer or manufacturer if this was not replaced with a new saw. This is a premium expensive saw!
I wouldn't be happy either!
NIce to have you back 👍
Thanks 👍
That's your Stihl JASO FB oil right there..
That's crazy!!
I’m in love with your videos
Welcome back!Hope everything is ok now and there is health in your family
It will be very interesting to i inform us how the stihl will response and what will be their feedback. Thank you!
Orange paint transfer: do you think rhe customers used the hood to step on to start?
Well it was nice to watch this video. Welcome back.
Hi Bruce! 😊
Proper thing to do is hand the customer a new saw, apologize for the inconvenience. Stihl should credit/replace the saw. In any event, customer should get a brand new saw.
I bought a new 261 last December when they had a special. I hope mine is ok. One tuber says his does not like the 20 inch bar the special required. My dealer put .375 bar and chain on instead of the.325 it should be. I demanded the rim sprocket be changed to .375 to match.
Hello neighbour (ish). Great video. I've been have some problems with my MS 261 C after almost 3 year of use. It's bogging down and stalling out. I suspected the tank vent and attempted to "clean" it, but that didn't seem to fully fix the problem. Maybe I should just replace it to fully rule that out. What do you think?
Welcome back!Is gonna be fixed?
We hope to repair it under warranty! Stay tuned!
So happy to see you back! Thank you for videos!
You are so welcome!
Right on your back I was wondering your return great to see the videos. Cheers
More to come!
Is it usually a fight to get reimbursed by Stihl for all your time spent? Is it cheaper for Stihl to just replace the saw? I see 2-3 hours labor and a couple hundred in new parts.
Had a big end blow on a 066 but it had had plenty of use (about 9 months of 6 to 8 litres of fuel per day processing logs ) I had just traded it on a new one which was in for a post sales service my old one came back as the loaner.
Yaaay, glad you’re back!! Love your work, well done!!💪💪🤘🤘🥰🍺
I think I’d be wanting a new saw…..
Bummer factory defect good video happy fall season
Thanks for the tip on the mtronic tune up kit! We always order just the solenoid and pay more!
@@marriedwithsmallengines no problem
Awesome video, thank you
Interesting that you have MS391 but no MS311, and I'd like to see MS311 worked on. I know that 391 is just bigger cylinder everything else is the same. I can't wait to watch..
We hope to find out before 119 days go by. That was interesting to find especially with only 20 minutes run time
Stay tuned this Friday night!
How did you get that black piece off after the breather?