New Report: The Best Live TV Streaming Service for Customer Satisfaction!
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- Опубликовано: 13 июн 2023
- There’s another new study that ranks the top live TV streaming services for customer satisfaction. This is from the American Customer Satisfaction Index’s 2022-2023 Telecommunications Study, which is based on responses from 22,000 people. RUclips TV, my favorite premium live TV streaming service, is not at the top of the list. In today's video, I break down the results of this new study. How would you rank the top live TV services? Leave a comment below.
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These studies, like political polls, should be considered with a grain of salt.
Exactly it depends on what you want.
Here's my ranking as a cord cutter in 2017 who's subscribed to all of the live tv services listed below:
1. Sling TV (you can really build the tv package that fits you and I have an antenna)
2. RUclips TV (best interface)
3. Hulu Live TV (abc was extremely glitchy during 2018 NBA finals so I canceled)
4. DirecTV Stream (formerly DirecTV Now)
I would rank them as sling TV, Hulu with live TV (because it also includes Disney+ and ESPN plus) and then RUclips TV. The thing that annoys me about RUclips TV is the fact that multiview is not an optional add-on. You can’t watch four shows at the same time. If they didn’t have that in their base package, they could lower the price by a couple of bucks a month and then it would be equal with Hulu with live TV.
Thank you so much for sharing this great content with us, so nice , greeting from Las Vegas 😊😊
I'd choose DirecTV stream as #1 for anyone who wants to ditch cable while still having that cable feel. Also rate it #1 for anyone who wants the best picture quality. Just switched from Xfinity to DirecTV stream and the difference in picture quality was night and day, DirecTV Stream just has so much less compression noise compared to Xfinity.
I wanted to go back to RUclips, but they don’t have the History Channel. That’s the problem with the services. You need at least six to compete with cable. Will we go back to cable; no!!!! I am stuck with SlingTV, Netflix, Prime, Paramount, and Peacock. 😂😂😂😂 Thank you for the information. Have a great day. ❤❤❤❤
I'd choose RUclips TV #1 and Philo #2 (even though it's not on the list.) The reason is, these two services combined make up a virtually complete traditional cable line up, which was the most important to me.
I was doing that exact combo and I miss Philo (switched to Sling for summer). But, when I switch back to YT TV for football season I will be doing Friendly/ Peacock, because that will give the the channels I like that are missing from YT TV at apparently a cheaper price. I am at least going to try that combo this fall.
RUclips Tv makes you watch commercials when watching movies! If I'm going to pay for a service I'm NOT going to watch commercials!
I'll say this, I was an early adopter of YTTV and stuck with them until 3 months ago when I switched to Hulu live. After a week or so of adjusting and getting used to the interface, I like it much better and never realized what I was missing. I still think YTTV is fantastic but just like any streaming service or device, it really comes down to your budget and your needs.
For us, we audited the channels we watched on YTTV. It turned out to be like 10 only! My wife watches Disney+ and had a subscription and I had the Hulu subscription. My necessities were ESPN and RedZone. So in comparing channels, options and combining services we were able to reduce our expense, maintain the channels we watch and also gained a better DVR experience IMO (I love that it reverts back to old days of "record only new" and "delete"). It comes down to personal taste so to try and rank them makes no sense because of this. Thanks as always for your vids!
I'm thinking of switching cus YTTV has not gotten rid of mlb network and sny two chanels i like. And the price actually went up. I like the service but am very upset about losing chanels that are part of my must haves. So i'm kinda torn on my decision. Could you give me a little more feed back on how hulu works?
Although it's not live TV, Paramount + has over 500 movies and over 400 television series. It gets lots of subscribers because of it's Taylor Sheridan content (all his series except Yellowstone). It costs a lot because people are willing to pay the ticket.
Some of that stuff is vintage like every Star Trek series from yesteryear. $12 a month. Includes Showtime too.
Yup, with your help I moved to RUclips TV from spectrum in March!
Moved to Direct TV Stream when RUclips TV decided that sports programs weren't that important.
I used RUclips TV for while and left. Not because of the cost. I switched to HULU strictly for customer service. In reality most of these have horrible customer service. The issue I had was that YTTV keep cutting off and freezing. Emailed them 27 times NEVER replied. When I was able to finally able to talk all the said was Apple TV issue. I took into Apple store and was NOT the issue. I switched to Hulu and they went through everything and solved within 40 minutes. It is NOT always about the channel selction nor price. All average out in the long run.
I agree about YTTV customer support and RUclips support in general.
Good update and information!!! But after Ads not letting me use regular RUclips blocking or deleting Videos I am sure that I will never go to RUclips Live !!!
I just dumped RUclipstv for Sling Blue with all extras including MLB, NHL, RedZone and TCM for movies. It also has better crappy stations like FETV. All for $61. In my area it carries ABC as well. That’s all the locals I need. For me, this is way cheaper and better than RUclipsTV.
Nice!
I suspect the reason RUclips TV is growing now is because they gained the NFL Sunday Ticket.
I dumped DirecTV and took the RUclips TV/ NFL Sunday Ticket package, and saved about $90 a month, getting everything I want!
I'm about to do the same. After 25 years of Directv, we have no incentive to stay with them. Sunday ticket was the only thing that really kept us from looking around at other services. They got about 250 a month out of us, so this will save us almost half and gives us more than we need. Most live channels are all just 24/7 reruns these days anyway.
Surprised that FUBO TV wasn't on the list 😮
We just got RUclips TV, and we’re disappointed with the quality of the picture, which is a big let down, most stations are broadcast In 720p as Opposed to 1080p, otherwise it has everything we’re looking for in Live TV, the other downfall is you cannot delete programs from your Library (DVR), so you have reruns which you have to filter through to watch the latest episode.
All fair points!
What does being broadcast in 720p have to do with YTTV?
@@richardsmith1161 Nothing, they probably assume the picture quality isn't the greatest cause of being in 720p when in reality it's do to RUclips not using a decent enough bit-rate . Had the same problem with Xfinity, picture quality was terrible due to a really low bit-rate.
I converted to RUclips tv a few years ago and have been pretty well satisfied. What I would like, along with their feedback option, is a way to leave comments.
RUclips TV makes you watching commercials when watching movies!
I am currently trying Hulu + Live this month because it has all the channels I watch... problem is the interface though...the guide is the worst! Fubo, RUclips TV and DirectTv stream are light years ahead to me in terms of live tv browsing experience. If I could pick up locals without an outdoor rooftop antenna, I may consider Sling. But Hulu has to fix the guide, etc. and offer me some freebies if I am ever to try it again.
I decided to sign up for Hulu + live TV to try it out. I’m keeping my RUclips tv subscription for now. I want to be able to compare them side by side. One great advantage of RUclips tv for a sports fan like me is RUclips tv’s key plays. There are times when I don’t want to watch the whole recording of a game and key plays allows me to see the best plays of the game. I’ll add additional comments here as I continue my comparison.
I’ve been using Hulu + live TV for a couple of days. So far it’s not that impressive but none of these services are. There’s is still plenty of development that needs to happen for any of them to be a true cable replacement.
Things I like about Hulu:
- No extra charge for 4K
- Live guide (getting to it is strange but once you’re there it looks similar to cable guide. It does have its quirks.
- Disney + package which included espn + is included.
I think I’m going to cancel and go back to RUclips TV. I like its ease of use. For the life of me I can’t understand why a company like google can’t invest more in RUclips TV. It seems to me that it’s a small group of developers supporting it rather than it being a full fledged division.
@@farzineskandaripour9989 Quick question, is the cost/month they advertise per package on both Hulu+ LTV and YTTV the actual amount you pay, or is there extra fees that balloon the price from what they show? Thanks in advance!
Could you please do a new video on the Spectrum cable APP. I recently was told by customer rep, that they are pushing more people to get the app and leave cable box.?🤔
I think RUclips TV is the right service when you first end cable, because it allows you to wean off easily. I am currently doing Sling with a Tablo for locals, but Sling is just not as easy to use for DVR. I will be going back to YT TV as soon as football season starts up, and trying to do Sling in the off seasons. I really wish YT TV would pick up A&E and/or Reelz, I just don't get why they skipped these networks.
I just signed up with Sling Blue because they have a few local channels and cable news at almost half the price. For what I watch, RUclipsTV just isn't work the price hike. Sling has ABC and NBC and have I Paramount+ for CBS. I'm finding I watch "live" TV less and less with the exception of news.
I currently have Philo, its awesome!! Has all of the channels that I watch and at a GREAT value! (if you're a T-Mobile customer you get $10 off the $25 value for a year which is amazing!) I am late to the cord cutting since I just got rid of Cable in March of 2023. I currently also have Paramount + (free trial mode currently) and RUclips TV(also free trial). I probably won't keep RUclips TV because of the high price per month but I like the user interface. I also like that it has a cable-like feel and the major news channels. Also did you know that the Tubi app has LIVE Tv channels as well? Thanks for making GREAT content, Michael!
Tubi is great! One of my free favorites
@@MichaelSaves I like it as well! Keep up the great work! :)
Wondering how your ranking would be with the announcement of dropping SNY, a favorite channel for NY'ers
I don't consider paying over $80 a month cordcutting. I have Sling blue with sports to get me the Tennis channel. It's buggy but I'm not paying close just under $100 for YTTV. I don't care how good it is and it does have many issues.
I'm just testing out the thought of cutting Verizon. I chose YTTV because as far as I can tell, they're the only one who has my local networks. Otherwise, I think I would be happy with Philo and Netflix, etc.
Dude, my wife and I are loving RUclips TV, and she fought me against dumping Comcast/Xfinity.
I'm shocked by this review as well because for me, Hulu Live would rank last... I'd have RUclips TV 1st and Sling as 2nd..
to be honest none of these services have all must have Channels but for me Direc tv stream is the one i choose becasue it has my Rsns adn Turner Channels and lots of other but there are still channels i miss from Cable like have Me tv and re run statitions in Direc tv Stream as a Fan of Re Run Station i like to watch although Direc tv has Some of hhem but they dont include Me tv and the new Catchy Comedy so i get Philo with Direc tv Stream for those CHannels anyways like all the videos you do and keep up the Great Work
I thought people complained about the high cost of cable and wanted a la carte and then discovered the content they care about has carriage fees tacked on. No wonder live TV that carries sports, news and local channels costs a pretty penny!
Exactly! After all the add-ons, it's just like cable/satellite. Smh
RUclips TV with Sunday ticket is unbeatable
Surprised Philo didn't make the list.. It's the best value.. With the best networks..
I think this has to do with the small sample size. Of the 20K people, not all had any live TV streaming service. Philo is definitely a good value.
I would have to go with RUclips TV. They are missing a few channels I would love to have but I know how that goes.
Hulu doesn't miss anything that I want, and I get more than RUclips offers.
@@jimroscovius RUclips tv is better than Hulu. Hulu+live is bad because of Disney+ they should have partnered up with a different service as of Netflix.
I really like Philo tv
I’ve used RUclips TV since it was available. I tried Hulu live tv a couple of years ago and it was ok but I like RUclips tv better. However, My house consists of Yankees and Mets fans.
First RUclips tv got rid of the YES network which is primarily where we can watch Yankees games. I still kept it.
Today I received an email from RUclips Tv that they will be getting rid of the SNY network in 8 days.
So note the Mets channel is also gone.
Hulu with live tv also got rid of the YES network as did pretty much every streaming service, but as of now Hulu still offers SNY.
I plan I canceling RUclips tv and switching to Hulu live tv in order to keep watching Mets games. The rest of the channel lineup is pretty similar to me but I do much prefer RUclips tv gui and features. It’s too bad they keep doing this.
I spoke with my wallet last night. I canceled my long standing RUclips TV subscription and signed up for Hulu Live TV. This is not what I want, but they can’t keep raising prices and stripping out major sports teams etc and expect people not to care. They effectively did away with NY baseball on their service… there are a lot of NY baseball fans out there.
I hate to tell you but you better use to them raising their prices because we live in a new era and both Live TV streaming services and cable companies will continue to raise their prices. So if you want to want to watch TV we are all going to have to pay the price unfortunately.
RUclips TV doesnt have A&E and History plus their picture quality isnt that great TBH.
Customer "Service" satisfaction: Hulu has US Based customer service and 24 hour support.
Tube-TV has virtually no customer care.
My ranking and other people's rankings have more to do with "content selection" and "user experiences." Personally I don't care for DirecTV Stream but for my 86 year old mother when only combined with a Roku Ultra and Roku's remote works.
DirecTV Stream doesn't offer "Profiles" so sharing it on multiple Devices/TVs can really upset people by opening to User 1's last channel and visa-versa.
Further, the UI on HULU and MAX actually, IMO, have gotten only worse over time and with many others that deliberately bury "resume/last played" and "selected +" content.
Bottom line, It's quite obvious that a lot of content is significantly affected (lacking) at this point because of the lapse in production during the COVID pandemic. In addition, with mediocrity, when it comes to content, these price increases to reward poor production blows my mind. My biggest observation is the primary broadcasting services productions have gone down to the point where live TV makes little sense. I certainly understand Sports I'm referring to scripted shows.
*(Help???)*
I’ve Done extensive research to find my Dad the most accessible, and easy-to-boot-up LiveTV Service. I’ve chose RUclipsTV, but unfortunately..NO ONE TOLD ME ABOUT THE REMOTE PROBLEM. -He has a SamsungSmartTV, I’d thought the remote would work with the app but it doesn’t? (Like he won’t be able to easily select/switch to a channel, pull up the guide, or exit/reopen last window) The Singular Click Navigation on it’s own seem off?
-I don’t think he’ll be able to work with this, I’m so confused 💔 can anyone tell me more about this detail/problem? I can’t find much info on it.
My RUclips TV guide for beginners may help you: michaelsaves.com/streaming/youtube-tv-for-beginners/
The only knock I have against RUclips TV is that I live in Maryland and they don’t carry MASN network, therefore, I can’t watch the Baltimore Oriole games😕
No loss there 🙂
@@jimroscovius spoken like a true Yankee fan🤮
I think I'd have to rank them as:
RUclipstv
Slingtv
Hulu Live+ bundle
Directv stream
I've used the top 3 services there. I was cool with Sling for budget option till they raised it in December & considering the limited dvr & lack of a few channels, it wasn't worth the price so I switched to Hulu Live bundle because I do use espn+ and this way I was saving money but last month Hulu's dvr system was so bad that it's still not fixed so I had no choice but to leave. I wouldn't use Directv stream because that is way too much like traditional cable with fees, etc.
You know Sling TV was good but after that major data breach they had they actually lost a lot of their customers because of this
RUclips TV makes you watch commercials when watching movies!
Hulu +Live TV is the one I have, and I love it.
I also have Hulu TV and love it and he's lieing cause Hulu TV is growing fast.
I am not lying. I showed the reporting on the screen.
@jarredthomas8715 No, he's not lying. Hulu +Live TV is the best, and the numbers show it. Hulu has also lost some customers.
When other live TV Services like PlayStation Vue and WOW TV Shut Down first thing they did was recommend their customers over to RUclips TV. But the facts other Live TV services knows RUclips TV is better isn't a factor the polls.
Too many people think sports is all that matters.
@@jimroscovius There's fubo tv the best live TV Services for sports lovers
Because of recent unresolvable DVR issues and the price increase, I reduced my YTTV satisfaction to 7.
Makes sense. They've definitely had a few stumbles recently.
So much work you have to do because of your hatred of cable. I've been with cable since it first came out and I will probably stay with it because of its reliability. I may not need all the channels they offer but in case you haven't noticed your streaming alternatives have definitely learned one thing from cable and that is that prices always go up and never come down and your alternatives are getting pretty pricey and will only get more so.
Three years ago I never thought I would leave cable. Been watching cable since it was first introduced also. In the earliest days it was a good value, with all the great movies coming on every week (before VCR/ video rentals happened). You literally could not decide which new movie to watch first on Sunday nights. Eventually, the pricing through Spectrum got way out of control with all the rented devices in my house. So glad I finally cut the cord. Never ever going back.
Directv Stream is the best
RUclips TV makes you watch commercials when watching movies!
I have RUclips TV but I don't like it because I can't watch it on my Roku TV, because it drops and goes back to the home screen all the time. I can only watch on my phone and Amazon doesn't have the RUclips TV app for Kindle fire. It will be ending this month.
I love YTTV
RUclips tv got more customers for nfl Sunday tickets only
Why doesn't Spectrum's TV App qualify as a Streaming service?
Spectrum fell under the Subscription TV Service category with traditional cable and satellite providers in this study. It was second to last place.
It would be great if these services would provide local stations and you could pick any 10, 15, 20 channels that you'd want at any time. Swap channels at any time while still maintain your allotment. I literally only watch a few channels and sports. I find all the programming offered to be terrible. Of all services that don't have live TV, Apple TV+ has the best shows. Netflix, Hulu, etc original programming is not very good...
I suspect RUclips TV fell a point just because of their price increase, not because their customer service has actually decreased.
The Hulu bundle FEELS like a lot of content, whether it's content you're interested in or not. I suspect that improves their numbers.
I'm not surprised to see DirecTV Stream fall; you already know how horrible my experience was (although to their credit, the Customer Service agencies really did try to move heaven & earth to improve my experience).
Because of the DIY nature of so many of these streaming services, I don't have a lot of experience with many of the Customer Service teams. I don't know that I can fault any that I've interacted with (except for the History Channel which I contacted directly... but that's another story).
I'm supplementing Paramount, Max, & Prime with Frndly TV right now. Their picture quality isn't great but they're the cheapest way for me to get the History Channel... and to their credit, they've really expanded their channel count without increasing prices, so kudos to them for that.
Thanks for your always excellent updates! I vote YOU for best streaming customer service!! 🙂
Frndly TV is a great value. Thanks for the kind words.
I don't like ads u can got with out ads
since being w youtube in 3 yrs they dropped 4 chs an rose there price 2x thay are not good
youtube was good but there dropping chs an i say goodbye to youtubev
RUclipsTV will stop growing...why because they just got rid of SNY. The channel that brings the NY Mets games just got dropped and the raised the rates...nope
Wow, RUclips TV is Not #1, Surprise, yes, Surprise and RUclips TV customer service is Not the Best either …💫💫💫
This is misleading. RUclips TV has all the local channels more sports than the other and most of the top channels. Top DVR. Family sharing, and price not too high.
Price not to high?!! 😂😂. Its at cable prices . Let's see if you say this when it's $85/month
@@juanthompson8016 Compared to Xfinity it's not too high, with Xfinity I was paying almost $50 just in taxes and fees. With DirecTV Stream I just pay the advertised price plus my state sales tax.
@@juanthompson8016 right now it's $73.00 and with family sharing it's $40.00 100 channels and Max, ShowTime. Starz and MGMTv.
poll is likely sponsored by Hulu.
The streaming companies don’t pay for the surveys. I did ask!
None of these woke services are worth paying for.
I loved YT TV until they dropped the MLB Channel...