5 Customer Complaints?? (Acura MDX: Window-Lock-Fob-Fog-Dome Lights)
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- Опубликовано: 2 фев 2024
- This is an interesting Acura...
Customer says he had to remove the ENTIRE DASH to replace some broken blend doors on his 2003 Acura MDX.
After reinstalling the dash, the car has FIVE items that "stopped functioning":
-Power Windows & Locks from the Driver's Door
-Memory Seats
-Keyless Entry Fobs / Security System
-Fog Lights
-Dome Lights in the "DOOR" position
How could all these problems be related?? Or are they?
Let's diagnose these issues one at a time.
Can we kill ALL the birds with one stone?
IVAN'S PICO WAVEFORMS:
drive.google.com/drive/folder...
Autel MaxiCOM MK808S-TS:
www.amazon.com/dp/B00LPIRY6E?...
Enjoy!
Ivan 
Авто/Мото
Hello everybody Im the owner. It was quite the chore. Im just a weekend warrior. Took about 2 weeks to do. Sometimes you need a little help. Thankfully Ivan is within driving distance. Thanks Ivan!
And that explains everything just some advice that I have given before seeing your post ANY TIME YOU ARE DOING SOMETHING FOR THE FIRST TIME TAKE PHOTOS !!!!!
My pleasure! 😊
@@LesReeves Words of advice to live by.
you may not feel lucky having these issues... but in my view you are lucky to have someone like Ivan within driving distance!
It happens to the best of us, I replaced a Volvo XC60 dashboard and was having issues once refitted. Turns out Volvo put 2 identical green plugs on the same loom about 3 inches apart, one was for the SIM card reader and the other was for the passenger airbag switch.
Ivan: *breathes sigh of relief at not having to break apart the dash*
Ahhhh the classic “evil twin connector” scenario. Thank goodness most engineers make each connector slightly different in same areas of harnesses. Great strategic old school diagnosis. Proves the value of test lights.
I learned, very quickly in my trbl shooting career, to act interested and respectfully listen to the on-site technicians complaints. In reality, everybody has their own their version of problems which could send you down a black hole you might never escape.
Well said. Similar here as well. Love this guys strategic approach to troubleshooting.
Listen, but take it with a grain of salt.
I'm sitting with my cat having a cup of black coffee, watching one of Ivan's videos on a Saturday morning while I wait to go pick up my motorcycle. Life is good.
What bike?
What a carnage on that dash! So many independent faults coinciding under the same complaint, but only one fault was consequence of the carnage! Great diagnostic and repair, Ivan!
I’ve seen a few of those blend door horror movies. Kudos to the owner for tackling that project. Can’t imagine what that would cost to have it done somewhere. Even with paying Ivan for His work, I’d say the owner did pretty good. The sun is shining, my furry neighbor said winter is over! Great! Time to go do some fun bug work with PHAD reruns going over on the wall. Nice work Ivan. 👍👍🇺🇸
These types of diagnostics are my favorite. Back to basics, which most people have forgotten. In my own career as an electronics technician, I don't use a test light, but I use my EYES, BRAIN and a Multimeter most of the time. THEN the scope comes out when things get tough. I fix most faults the old fashion way. Half my equipment has a purpose for the outliers, but most of the time it just wows the customer. 90% of fault finding is in your HEAD! 👍
My head chases to many rabbits. I go with instruments.
Dropped this one early on me, Ivan! I'm still half asleep, drinking a coffee at work following along while some morning tasks run. Your diagnostic skills are second to none. Thanks for the morning knowledge and entertainment!
"...the psychology of customers..." Finding that under dash connector was amazing. Thanks Ivan!
Love seeing you work your magic on stuff like this where a scan tool is useless, Ivan!
I said to my wife," there's no way ivan will call a module and not peek inside of it" 😂😂 sure enough I was right!!! Great job once again Ivan!!!👍👍
I had similar on a Truck I loved from CARMAX, years ago. They noticed blend door broken, offered to send it out to fix it, 2006 RAM HEMI Longhorn regular cab. I got impatient, and passed on it. Was a LONG send-out fix. However, research shows a place called HEATER-TREATER that makes METAL doors, and if I did it, I would go the extra cost, and install metal doors, that have metal hinges. Never break again! Welp, none for an Acura, but there is a way on the 2002-2008 Dodge-RAM where you not tear whole dash out. Just one access hole behind the glove box needs enlarging, then it is pretty easy.
That diagnostic was joyful to watch.
I work in computers and have people say on a weekly basis "Since you last worked on my computer x, y or z isnt working". I think we're all logical beasts at heart even if that means we arrive at the wrong conclusion sometimes.
Was all this in one day? I would have been mentally exhausted but it was stimulating watching all these success one after another.
4 hours total one shot 🙂
I have some software and networking guys working for me. One day, we brought in some Navy guys for a hardware-in-the-loop test with some of our Air Force equipment. No one could get the 1's and 0's to go to the right places. After about an hour, someone asked, is the network switch on? D'oh! Similar stupid things happened at other times to the point where I made a troubleshooting checklist with orders for my test lead that went something like this - You don't try to be smart. If anything goes wrong, you go through this list first. I'm not wasting 3 days of valuable flight test time again because someone is sure the switch is on or the cable is plugged in.
Nice diagram diag! As a field tech I replaced a lot of fuses and cleaned up corroded grounds after spring storms. The issue that caused it could have been any number of uncommon events leading to a power surge. Tearing the dash apart can create a lot of uncommon events especially if high current is applied to a lower current controlled circuit or (an unconnected connector!). Another huge rabbit hole Plugged!
When power transistors are involved, it's a good bet that's where the problem is. Doesn't matter whether it's an amplifier, an inverter, or a light dimmer. You can test them using the diode function on your meter.
Crazy similar Connector.
I once Messed up
With a connector in an Honda Fuse Box causing The wipers, headlamp and charging system malfunction 😅..
Yes No one is above Mistakes!
Have a little PHAD with your coffee. Yep. This is a good morning. Hey Ivan, I used my Thinktool on a 1994 Chevrolet the other day. Had full access to all the limited data available on the OBD1 system. ;) Could read and clear codes and read the data stream.
Wow really? Had no idea ThinkTool would touch anything older than 1996!
It must be backwards compatible with OBD 1 fantastic information . My old Auto X Ray scan tool was the last one i used on OBD 1 that was in 1998.
@@johnchambers12 I still use an old AutoXray 6000 scan tool for my OBD 1 cars. Mine has all of the enhanced information for the domestics and I believe Toyota and gives quite a bit of information.
That is good to know. I have not tried my Thinktool Pros on my three OBD 1 vehicles. I usually just grab my old AutoXray 6000 scanner for those. I will have to try the Pros on one of them next time.
@@PineHollowAutoDiagnostics Yessir. It came with all the adapters for older vehicles. So far Ive used it for older Toyota and older GM vehicles. ;)
I believe it's a case of "Hyper-Awareness" in that the customer was looking for something broken after the fact and wants to blame the last technician that worked on it. Great video and always good to start with the basics.
Yeah you get that but from the photo I think it was a DIY friend or something like that & that is most likely why he was blaming the repair on the dash removal & re installation.
The last technician was the owner himself lol!
One would think, the engineers would have made that test connector not fit anything else. Or possibly have it labeled as "test"
Ah. An overpriced sister to the Honda Pilot. This was an interesting case study for sure. It seems that every manufacture uses a few neighboring connectors somewhere that can fit together but are not meant to go together. The body guys at my shop are great at finding them. I was expecting that to be the case here. And sure enough, bingo! Great find Ivan!
Now I am not trying to insult anyone. But I have seen countless times where a new customer states that their vehicle was in perfect condition before any work began. Minus the issue that brought it in for of course. When it really wasn't.
Ivan makes it look easy-but it is not-Ivan just happens to have a beautiful mind gifted with logic and reason.
Great stuff as always Ivan
You’re amazing, Ivan! Great work!
Nice diagnostics, as usual. Good job, Ivan.
Watching all your videos two things become crystal clear: 1) one MUST have access to good wiring diagrams (and know how to read them) and 2) have an investigative mind grounded in logic.
Learning as always from you, Spasiva 🤝🏻
Ivan, I enjoyed watching your process. You are very knowledgeable.
amazingly sorted out ivan you really are one of the best...
Thanks for the Saturday morning video
That's,a really nice job!! Thanks Ivan,you are a master!!
Great combination of isolated issues and one self inflicted problem Ivan!
Amazing job! The video makes it look easy but a lot of though and research goes into this type of repair!
Time to harness your inner north ridge fix and replace the driver in that smart fuse box......if you can get it unplugged without mangling it 😊
Regarding the faulty electronic “ fuse box” controller for the dome lighting, Toyota/Lexus use a similar item called an “integration relay” Not sure if this applies but the Toyota units have a fusible resistor (fuse) on the PCB usually around 10 Ohms which blows with excess current to protect the components. I noticed a possible one that looks burnt near to the large electrolytic capacitors, just above the OKI marking labelled component R1.
I hate when electrical issues happen. I love these first generation MDX's!
I had to laugh when your fob tester mislead you, but you still found the fault! I guess even Murphy gets tripped up by Murphy.
Cool video Ivan.nice troubleshooting.
Excellent find great job
Ok ….. I am officially amazed
Just a ground problem. And a wire connector in the wrong plug in.
To bad the dome light has a bad electronic component.
Good one Ivan!
This one must have been pretty satisfying! Nice work by using the schematic diagrams and your head! Great work.
Awesome work 👍 ivan
Very interesting process. 👌
Another professionally done diagnosed anc fixed issue!!! great job Ivan you the man
Excellent video, Ivan. It shows that even when you don't have the diagnostics systems we have gotten used to available to you, following the logic and wiring will lead you in the correct direction.
When you got to the interior lights, I prematurely started giggling and started thinking; light bulbs. Not! Great video!
Superb Diag, following the data... Thanks for sharing! It's not often you hear an "ever since..." story about himself it's usually blaming someone else😅
That was a good one, Ivan. I thought for sure that the problems were all going to be related. Wiring diagrams and logic, but don't discount your experience. That contributed a lot to this one as well.
One odd quirk on Hondas is that the cheap little $5 switch that turns on each map light is normally closed. And the lamp assembly gets ground from chassis inside the lamp assembly. (Thus the switch itself loses ground and the map lights work but not dome). I would triple check on MDX if this is the issue.
Very Accurate diagnostic... try Alex maybe he has interested in some collaboration to fix the board ...if customer can pay why not to try...
IVAN, awesome approach and thought process you always amaze me by ur approach to tackle those electric problems bravo brother and thanks for showing all the steps u done by showing the wiring diagram really appreciated. cheeeeeers
The customer might be surprised, but I bet he's feeling embarrassed too. Great job Ivan
Awesome work!
I worked customer technical support help line for AT&T Communications systems for years. I learned quickly that the first words from a client regarding their problem was that they were lying or simply did not know what the problem was. Same issue with you customers complaints.
Easily my favorite channel other than my music channel Kasio Jones. Thank you for always being so on point and entertaining!
I love your vieos and the analytical approach you take for your diagnosis. People are amazing. Blame everything on the repair. I was in automotive repair at the dealer level for over 50 years, and would love to have a dime for every complaint that had nothing to do with the original repair.
Great video Ivan you have a great knowledge of how everything should work ✅ brilliant
Wow! You really went to work on that Acura! Usually when you troubleshoot you usually find a bad ground; more so than any other technician I know, Ivan. It just seems like you have a knack for finding bad grounds. I would have been willing to bet before you started that all of this would have been related to the dash removal. Before I got home to watch this video, I was in a neighboring town and I started home and couldn't shift the 'ol Marquis out of park. There is a plastic panel above the brake pedal held on by plastic push pins. I got that panel off and there was indeed a green crusty wire hanging from the connector. I pushed that wire in and got home. I have a connector to replace and it is because of you that I was able to do that, so, thank you. GREAT VIDEO!
He may not be a electronics expert (although some of his recent vids have been quite up there with Ivan )is Eric O at SMA he can smell a bad ground.🤣
Outstanding diagnosis and repair. Murphy showed up to wreak some havoc. Greta step by-by-step troubleshooting.
_Greta_ Tunberg?
And you are so awesome that you never made a spelling error even with auto-correct. Piss off little man.@@erik_dk842
I had a similar issue with the lights not working in the door position. I pulled down the dome light, opened it up and it turned out the contacts were gummed up in the door position. Cleaned up the contacts and it worked fine.
You're the best that I have seen.
I still think these were the best Honda MDX's ever made. My ex-boss (now my friend) has one of these and it's almost ready to roll over 500,000km (300K miles). The transmission gave up about 20,000km ago when a bearing went in the transmission but the engine is still strong. She rust proofed it every year and is religious in her maintenance. It cost her $4,000 CDN for a transmission rebuild and she was happy to pay it because she loves the SUV so much.
Redemption for original tech/shop stuck with miserable blend door job. I did a water pump once and customer returned fuming next day saying I f*cked up their horn. I removed horn connector (2 ft away), cleaned it and Wala, horn worked. Gave it back to old lady with no charge. Explained the 2 problems were not related.
A begrudging "ok" was all I got. Learned something that day... never give away free work to undeserving customers.
Other than the dome lights all the other problems were from a DFI with NFI (the exception being that plug under the steering column ) . When people do this type of work (dash removal)photos must be taken if it is a DIY special. (I hope you understand mt abreviations at the start.)🤣
Well done. I could see how that 3-pin connector could have stumped me without a wiring diagram. Good catch.
Something I used do to myself relying on memory and logic in reassembly, now I take pictures of all. It fits it must go there...good theory, but not true
The customer probably got confused with the whole thing and did not know where to start. Like a pilot losing orientation, suddenly what is happening is completely different from what he was expecting and doesn't trust anything he sees in front of him anymore.😂
Very entertaining repair.
So important when taking things apart to label and mark connectors and other things.. Or else its going to be a headache. More care taken in disassembly makes assembly go much better.
wow......a criminal would fix it as you did, then charge $3,000.00 and claim they had to removed the dash and re-install the dash....U are the BEST! Honor first!!!!
Ivan, I have an Autel as well and recently ran into the same issue with it as well where it would not recognize a 2004 Elantra keyfob but other fobs worked just fine. The Elantra keyfob worked with a Rotunda tester
Excellent case study Professor Ivan! Yes, that was an unexcusable rookie mistake by the customer on the fob and fog light issues, but I know that it is very easy to miss a connector when reinstalling a dash. I've done it myself replacing an evaporator on a 2008 Avalon. What a complicated mess! 😨
Again take photos they do not lie!!!!!
Admit it ,you had fun on this one.. Cheers..
Nicely done, for sure a head scratcher
really enjoyed this one. That connector was a really easy mistake to make , it probably would have bitten me also lol
Amazing
Wish you could go to Washington and fix it.👍
My “99 Corolla was driving me mad abs light was on I replaced wheel sensors abs relay turned out all my brake lights were out that fixed it. The last thing I checked turned out to be the easiest fix!!
I love the coustomer feed back at the end of your videos but this time no feed back.
Changing a FOB battery would be pretty obvious to me. Same with bulbs. So simple and obvious.
That was awesome love old school wire chasing
In an alternate universe, a different owner of this vehicle could have had a dealer (or other shop) tear the dash apart for HVAC blend door stuff, and decided that all of these issues happened after that, even though they mostly did not! So when someone claims "XYZ function worked fine before," they might just be straight up mistaken.
you definately earn your pay bud, much respect.
One of the best vehicles that Honda produced!!!!!
Ah, the classic coincidence! I've seen things so outlandish and unbelievable that I never told anyone about them. And I've ignored claims about unrelated things causing other things. It's just part of the world we live in..... I know that you know!
I wonder if at the end of some of his jobs that Ivan throws his hands up and cries out, these hands have been touched by god? 😉😁
I'm sure he's too modest for that though.
Ivan works on every make and model and works logically through to a solution better than a lot of dealer techs who work only on particular makes and models yet often times do not resolve a problem.
Ivan is a true master of all things automotive. It's no wonder why folks bring their vehicles from many hours away. Dealing with dealers can be a really big deal sometimes.
It's all about understanding the logic / root cause / policy... kinda like the flag on the wall. You're all right Ivan! (See what I did there?) 👍😊
That smart fuse box, made by OKI, did your Printer fire up! OKI make tons of printers. Never knew they did car stuff!😀
Once again Ivan shows us how to eat an elephant. Very nice job Ivan. I also detected some KISS method in there too!
Just watching and listening to what you were told by the customer, it makes one wonder how many of the issues were present before the dash was removed and he just realized them afterwords? Great job Ivan, like they say KISS- Keep It Simple Stupid-- well that's if you can
Ivan, do you have a video related to the chevy DLIS and/or LBEC2? I'm trying to find a key-off amp draw. Thanks!
Guy called me with a jeep compasss. Said his right turn signal doesn't work. I asked him if he put a new bulb in. Yeah he said he tried that. Iv fixed probably 15 or more of those cars with ground wires issues for turn signal among other things. I spend an hour cutting the ring terminals off and extending the wires. Get done turn on signal and no flashy flashy found a burnt out bulb. Couldn't charge him to repair a ground issue he didn't have yet but was guaranteed to have happen. I mean ya didn't go as far down rabbit hole as me. I always verify customer complaint. It's crazy how customers will relate problems they have to others working on their clapbox. It's funny to see someone do it to themselves.
That's why you still DIAGNOSE the issue and not make assumptions just based on customer information :)
F'g genius
God you make me feel so, stop that!
5:00 2003 Acura Fob looks to use 308MHz, what range is the Autel & TDB003 listening for?
Awesome case study! I've often said, if things aren't adding up, forget what you THINK you know, and start the diagnosis over like you just bought it at the auction (and know nothing about it). Also, (more for cutomers, than techs) it's just human nature to inspect something super close when a repair has been completed, but not everything you find is a result of the repair! When was the last time you inspected every function of your car without any reason to do so?
Lots of shoutouts to NorthridgeFix lately. I watch both asmr channels 😅
I have this same car in 2002.. I got it in 2019 for only seventeen hundred dollen.. lol.. It's a great car.
I just wish it was a manual like my other vehicles, then it would be my favorite.
That's a nice beater for $1700! Market value is probably way more now that the car market is nuts.
@@GregoryGlessnerViolin When I got it, it only had 155k miles. nearly 90% tread on all tires. Absolutely everything works and not a drop of oil leaking on this thing anywhere. Fully loaded.. 3 rows of heated leather seats, heated mirrors, moon roof, AWD, 3.5L honda engine, dual climate control with the rear controls, super COLD AC.. has after market cd player.. clarion, alpine or aiwa (I forget exactly-- some exotic name). 6 disc changer under the seat.. It might as well be a new car. It's in literally perfect condition, even now-- 5 years later. They wanted fourty five hundred for it-- but I just kept stalling for a week or 2 and kept bidding them way dow.. and somehow they agreed to seventeen hundred. lol.. It's just built right.. I love this thing for what it is.
Imagine that key fob not actuating the door lock after battery replacement and not showing transmission on your scan tools. Sneaky rabbit hole
Nicely done Ivan!! (Ivan the Russian rabbit hole filler! ;) )
Awesome