Mercedes Bristol Sytner mechanic caught abusing customers car on dash cam.
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- Опубликовано: 31 июл 2024
- Mercedes Bristol Sytner mechanics caught abusing customers car, breaking speed limit 9 times, crossing white line on a red light, breach of service contract, car theft, using traction control and collision assist, nearly hit the car inside the workshop.
This is a New Mercedes E Class AMG Night edition bought New from Sytner Group. In for work that did not require a test drive.
Warning, the video contains language that may offend
Hats off to you for putting this on RUclips and refusing the 1500 quid.
Forget £1500 to be silenced, 1st on RUclips's trending page will be great.
Don't you just LOVE hush money! LOL
Too bad that no one's making money from this due to RUclips's 1000 sub & 4000 watch hour threshold. Sure they probably have broke 4000 watch hours but at under 200 subs, sadly RUclips doesn't give a shit.
Oh!! They give you money but your not allowed to talk about it..
Id have taken the 1500 easy money i drive my car more harsh than that its fine and its knocking on 190k miles on the clock people seem to think if they rev their car over 3k its dead it was a petrol car by the sound of it, petrols are designed to be revved high and don't like being driven like a diesel lol
@@supersport177ify I'd have asked them to up it to £2500 and that's a deal.
Wow. I took my Merc for a service there a few months ago. The place seemed to be run by idiots. I had loads of problems when dropping of and collecting my car. When i picked it up i found the dashcam had not only been unplugged but had been thrown on the floor. Formally complained about the poor service to the manager, never got a response. Then i come across this video. My incident occurred in 2018, so nothing has changed.
Something has changed - they learnt their lesson and disconnect dashcam before taking the car into the garage/for a ride :)
No response from Mercedes Benz Bristol, That's the Sytner Group. They obviously don't give a toss, well if your going to spend your hard earned cash on a new Merc, that's not the place to go!!!
God bless Dash Cams
They do give a toss. They hope that the problem will go away sooner if they keep quiet.
Paul Marshall any update on this? I know I would of walked into their workshop and have a few choice words with the manager. Would of gone to local news and paper to expose these idiots and to give max negative publicity. Idiots!
JRP Romeo156GTA definitely - that's unacceptable . Compensation , they should at least compensate him with a free service !
When i buy myself a new car and anyone abuses it, the mechanic get's all the pistons of his car shoved in his arse, followed by the engine block itself.
They should know as mechanics that a cold engine don't like to rev high. Also driving like a dickhead is uncool. VERY uncool.
Also it is the car from the paying customer. The Customer makes it possible that the mechanic becomes his salary every Month.
Why would anyone who's a bit bothered about their car, be prepared to hand it back to them for a service,free or not?
Glad I found this video, was going to buy a used S350D from Bristol Sytner this week, absolutely no way after watching this. Thanks for sharing David. The mechanic obviously has a total lack of respect.
Good man for not taking the bribe to keep quiet....the arrogance of dealerships such as this never ceases to amaze me. I've had similar issues with a VW dealership - sheer arrogance and ignorance.
blower yeah service people are cunts theyve a dirty attitude towards you
blower vw is even worst
blower especially when a women drive your car because you know women cannot drive
Once you live a bit you realise 9/10 people are normally dishonest, with my experience anyway, you can't trust anyone to be of good character and do the right thing
Best cars in the world are rental cars or cars that ain't yours.
MrGillyStar No point paying for insurance excess waivers if u ain't gonna ruin it and leave it in a field!
These cunts are just car thieves on this video
Dunno about the best, but they can certainly be driven like they're the fastest.
thats some wisdom right there
If its a rental don't be gentle
themadburleigh Actually be extra gentle, because the excess on those fucking things is ridiculous
Having been a mechanic since 1981 I have never ever abused a customers car and I've driven some really nice and very capable cars over the years, but even if the car was worth more in scrap I still treated the customers car with respect.
I am pleased you showed this video. I always check my camera after a workshop visit. I was charged for wipers blades that the camera showed not fitted. They said they were fitted but to the wrong car ! Just to point out it was not this garage. Hope he got the sack for having to respect for customers cars.
ROBERT LYMER I saw a receipt from Co Op insurance repair centre
.
They itemised the whole bill for a bumper repair..
They listed amongst a thousand other things
£6 for those plastic bags they cover your seats with.
£25 to drive the car from Customer Drop Off point to the Workshop which is about 12 meters away..
Charge for a full can of every lubricant & sealant & cleaner even If they only use a drip, a drop or a squirt...
and the list goes on..
Some daft cunt I oranges after he parked his car behind mine at work (taxi) in the pitch black thought the boss was gonna pay the bill through insurance and that is the sort of bill they give out..
no wonder premiums are sky high..
BTW the boss told him to go fuck himself so he then tried to pass this multi thousand pound bill for a £50/job onto me..
Guess What I told him to do too?
@@JETJOOBOY go fuck himself?
mechanic my arse. vehicle technician. plug in lap top/code reader and replace part. keep replacing parts till fault goes away. There are very few people now that csn strip and rebuild an engine in a main dealer.
what are talking about?...
+Barry Wootton he's talking about these dealership mechanics being glorified part swappers who's knowledge ends on how to plug in their computer into your car and swap parts it tells them to. Sometimes they don't even know how to use the fucking thing (personal experience with this actual brand and 3 weeks of toing and froing for them to do what they had to in the first place, only after I got CS on the case). BMW, VAG and every other manufacturer - maybe except Lexus - are as shit too, make no mistake.
I wanted to replace the downpipes on my bike but because of a rusted broken stud, I didn't want to try myself.
A Yamaha dealership tried to convince me that it could be quite expensive because they might have to remove the front wheel and forks... Went elsewhere, the mechanic looked at the bike and said: "No problem, I've seen worse."
You can guess where I'm going now.
Michael Walker its not that they cant its that the business runs thing now they dont need to
I work in main dealer and we strip engines, boxes, diffs the lot. computers are an aid to fix what you break
Driver was also on the phone. The conversation he had while driving was not with his apprentice. Perversely the mechanic used the indicators way more than any other Mercedes driver I have seen. The irony.
Back in the late 70's I worked for National Tyre Services for a short while. In that time one of our London based tyre fitters took a customer's Rolls Royce out for a 'test run' (to pick up the chips) and crashed it. The customer was not well pleased - and neither were the company bigwigs. The fitter lost his job, of course.
SirHenryofRR he lost his job you say? I would have thought he was given a promotion
@Mr. X And no one had any sympathy for you, ya dickhead.
@Mr. X Nobody, ever? I fail to see how you reached adulthood without learning that lesson...
@Mr. X Wow that actually took a deep turn... The real problem is the people that never learn the lessons from their mistakes and continue to repeat them. Those like yourself that had to learn the hard way should move on stronger with that bad experience as a reminder to stay on the right path. My uncle's business got taken for a ride and he and his family were practically on the streets when he was 60. He refused to give up and by the time he was 67 he had worked his way back to a near new Jaguar and an $800k house. His stories always inspired me to know it's never too late to pursuit what you want, it's only your sad excuses keep you in a cage and holding you back...
Mate get back out there 😊
@Mr. X 'It's not easy dealing with the fallout from just one bad decision'... That line alone provoked me to question my own actions... You're clearly not a stupid man, you just made one stupid choice. Move on, look for work just maybe not in the mechanical field haha I moved to the other side of the world and the best place to understand social interaction is getting a job in a supermarket... Baby steps: build your sociability and confidence, and go from there
Good rule of thumb, record the mileage before handing the keys over, inform the staff the mileage and record it on the service notes. I would expect a mechanic to test drive a vehicle if there is steering or brake malfunctions for example so a test drive is required once fixed. Trading standards need to be informed in this case, the mechanic should be sacked.
Get a ghost immobiliser fitted, you put into service mode when car goes into garage and it cuts out if it’s driven harsh, best thing I’ve had fitted to my VW it caught garage out when it cut out when mechanic drove it hard. They had to phone me to ask me how to start it, imagine the look on the service managers face when I explained why car had cut out. I got free services for two years and mega apologies 🤣🤣
I am so pleased the owner of this vehicle posted this information . Well done !can you imagine the problems that would have been caused to the owner if this fool had caused a pile up ? Or worse . I would have done exactly what he did refuse any compensation and expose these people. Thanks for sharing l will never use this garage or any garages in this group
None, its not the owner of a car that gets stick for crashing, it's the driver, mechanics are insured to drive all cars for test purposes and as much as you might not like it, high revving is often a part of that test, also if you don't want your car driven by a mechanic, don't give them the car or the keys for it and fix it yourself. Had he been sideways round every corner and roundabout id get it, but this is just a mechanic driving fast and giving some high revs and full throttle. Which doesn't damage a car and is part of testing also. Some issues happen closer to full throttle a misfire at 5000 rpm wont get found if he grannies it in 5th everywhere.. the only reason they wanted silence about it is because of the speeding and that's it
@@supersport177ify Except this mechanic didn’t have the permission by the owner to take it for a spin. So alas, no excuse this time mate.
@@DiederikAms by giving a mechanic your car and keys you essentially have given them permission.. they are covered insurance wise so don't think any legal action could be taken other than proof of him speeding in the video, I agree he was driving like a twat and I wouldn't have been happy either but I'm sure the court can't charge him for twoc because you willingly give them control of the car and keys
@@supersport177ify I don’t like mechanics assuming they have permission. For an oil change no driving is required, so that would not entail permission to take the car on the road. But maybe it’s different elsewhere.
has anyone pointed Mercedes HQ in Germany to this video? I bet they would be interested in this. I'm sure this video will put Mercedes owners into a position where they think twice when leaving their cars at their trusted? dealers.
I don't only blame the mechanic. Sytner Management is as guilty. They should know what their stuff is doing.
Mercedes themselves do not give a shit. I had trouble with a dealership (Reading - took my deposit on a car and then sold it to someone else over the weekend) and Mercedes UK just wring their hands and say “they are franchises, nothing we can do” .
Mercedes in germany wouldn't allow behaviour like this. They would kick his ass out instantly
I've read a guy in Poland had a problem with BMW dealership service, they didnt want to replace some broken part, he wrote an email to HQ and got his car done in a week.
@@GinsengStrip-wt8bl or just don't buy it unreliable BMW. The absolute rubbish and I know I two of them.
@@TheSpeedfreak665 well im stuck with BMWs and Mercedes since I dont like FWD garbage. My bimmers did break but were fun to drive im willing to pay for it.
About 20 years ago one of our suppliers had the opposite problem with our local Mercedes dealer. Took his van in for them to look at an occasional " clunk " in front suspension, when he picked it up his bill included an hours labour for an extended test drive to locate the fault, trouble is the van had only covered 1/2 mile in the 2 days it was there.
Its pleasing to know you pay top dollar for the Main Dealer "service" eh? This has gone on for ages. The era of dash cam recording had better be understood by dealer service departments - major lawsuits will follow if not.
Oh and the lad in this film is an absolute tosser - its only by luck he didn't have an accident and hurt someone on the open road or in that car park
have you showed your local police as he was not insured if he didn't have to drive it a dealers insurance will only provide insurance for test drives to mechanics not for joy rides and I'm sure they would also be interested in all the traffic violations as well as the speeding
Chris more than likely on a traders policy for insurance and the gps speed on the dash cam properly wouldn't be able to be used as a way to convict on speeding?
THAT Guy The gps speed readout is actually a lot more accurate than a cars speedo. Whenever I go past one of those signs at the side of the road that flash up with your speed I compare it to my satnav and it's always spot on yet my speedo is reading about 10-15% lower. I think there is ample evidence of offences being committed and they can even tell who was driving as he got out and went to the cash machine.
Chris Parry must have a better sat nav than me lol 😉
The GPS in dash cams aren't calibrated to evidential standard unfortunately and he'll be insured on a traders policy.
Adam McCarley that's what I thought👍
As a long time owner of workshops, I love dash cams! You build up credibility with your customers and it just needs one tosser to ruin your reputation and hard earned at that! You can't micro manage your staff but you do need to be consistent and discreet everytime a vehicle leaves with a tech on board. I need my staff to know expectations from owner and myself, and zero tolerance.Reward or wrath . Have found over the years that the level of the techs mastery often bears no correlation to their moral conscience!thankyou for this video and ones like this posted, makes great staff induction training on the route to early career demise!
As a ASE Master Tech , Shop owner and owner of a S55 AMG with RennTech upgrades making 561 HP to the rear wheels . When I test drive a car I prefer if possible to have the customer with me because if the diagnoses needs a test drive then the customer can point out what he or she is trying to explain to me so we are on the same page. If the car requires a test drive with out the customer I inform them of the test drive , the original mileage is on ticket and I always record with my iPhone just for my protection in case of a accident or anything like that , as well I always do a walk around with the customer in the very beginning to point out any damage already on the car and they sign the work order stating existing damage. As well I have insurance that covers me driving their cars . My customers are very happy with this process. But if I took my car and some tech got in it feeding his face dropping crumbs everywhere and joyriding with a heavy foot ,me will get my foot up his arse.
Why was it necessary to include "...and owner of a S55 AMG with RennTech upgrades making 561 HP to the rear wheels"? Totally irrelevant to your point, sounds like you're just boasting..."Look at me"
Ah so you bought a shitty old S55 for about 4 grand off gumtree to pretend your on mega bucks.
Tit.
Or could it be you're just jealous because someone probably has a nicer car than you?
No, the other person is right. There was no need for that flex at all. Should've stopped at "As a ASE Master Tech , Shop owner and owner of a S55 AMG". It was the bit about upgrades and hp that was fatuous. As was the bit about recording it on his iPhone.
@@coldo121 nope.
Vw Blackburn busted doing exact same thing in my golf R. Hidden camera behind rear view mirror. They found the camera and tried to wipe the video... I'm an IT engineer... The individual got the sack. Busted doing over 110moh in a 40 for no reason. Car was only in for oil change.
Let's see the video
@@Bryan-Hensley why ? do you star in it ?
@@imfuctifino can you read?
@@imfuctifino maybe because you just tarnished a companies reputation without showing the proof
@@martiangod they accepted what happened, after an apology I agreed to take it down. Fact still remains.
That would make me so angry I like that u refused the hush money. Worst is that the engine was probably still cold and he was revving it hard. He should have got the sack for that.
This video was posted almost 3 years ago, are there any updates please on what the end result was?
He was just being a typical Mercedes driver...
This is why main dealer hourly rates are so high. It isn't easy to find multitasking, specialist trained technicians able to rag cold engine/transmissions to just short of destruction point for the hell of it, and make phone calls at the same time.
Free service. Haha what a disgrace.
charls seal more like another joyride for them
I was offered a gallon of oil after having a bearing fault under warranty. When the car was nearly new about a year and a half old and there was bearing noise and it was sent in the mechanics kept saying theres nothing wrong.. after the warranty expires whoop thats a bearing fault and ended up paying for it. VW dealers at its finest
Props to you for not signing the confidentiality agreement, and thank you.
Thank you David for posting this. Hope MB HQ in Germany and their main HQ in the U.K take a proper look into this not happening again.
sounds like he was on the phone between 5m -7m, at 06:56 you hear him say "see you later mate, bye bye", and thats when he's tailgating the van
I seriously hope you filed a lawsuit against them !
We have lots of criminal workshops here in germany and they really have to get punished for their behaviour. When you have evidence like that its like a lottery win. Go full berzerk on these assholes, they should get reminded of where their boundaries are
Fair play to you for refusing the bribe. All about principles and integrity which you have in bucket loads, but that Merc dealership has zero. Some of these high end car dealerships think they are something else.
What happened after you refused the pay out ?
Good on you for posting this Sir, publicity like this will cost them more than £1,500... People shouldn’t fuck around with others possessions.
Those lads sounded like classic 'Brizzle kidders'.
An absolute disgrace. Good on you for not accepting the payment to keep quiet. He should have been sacked
Good job installing a camera in the car and taking the time out to uploading this very important video.
My son took his car in another garage for oil and filter change. There were five extra miles on the clock when he collected it.
kidneystone53 If it's a relatively old car, just look up how to do the basics online! Oil changes, bulb changes, etc can all be done at home pretty safely as long as you read your cars handbook to make sure you're putting the correct oil. Save ya money and you got the reassurance
I took my car in last week with half a tank of fuel,for,a,rocker cover gasket, got it back, drove,2 miles and the light came on. Mechanics are the scourge of this planet, they should be water boarded and estate agents.
Carson King Hey, there's a few of us that wont fuck you over. But I get where you're coming from. I'm currently studying for my level 2 mechanics qualification (6 weeks left) and even our college teacher's made reference to making faults seem worse than they actually are to get more money from the customer.
I'm 50 and worked in the motor trade for 10 years as a rep and I still don't have a decent mechanic to go to and I've met hundreds. They talk to you like you're a fucking idiot, charge you for things they never did. One mechanic I picked my car up from last summer had left a ratchet under my bonnet bending my bonnet and making the alarm go off until I disabled the switch. I've taken my car back twice, once for breaks and once for an mot and both times he promised to do the bonnet, but no can do.. I had breaks done two years ago by another mechanic, when I returned after he'd sorted out the strange noise he said it was a clip on the callipers and tried charging me 15 quid, 'it was you fucking fault you idiot' was my response. Sorry but in my book, all mechanics are shit houses, not found a good one yet in 30 years of driving and being in the business, if you are honest, do a good job and don't take the piss, call yourself 'UNICORN MOTORS'.
Carson King Could I just ask, if you've worked in the motor trade for so long, how come you still use mechanics (besides for MOT) for simple jobs like brakes? And as for the spanner under the bonnet, should take it up with the owner or find out who owns the company if it's a branch and take it to them. Normally mechanics will offer you stuff such as a free MOT, free service, etc before offering a repair, just demand a repair/replacement of your bonnet. If they refuse, I'd honestly think about taking it to court depending on how much it'd cost to repair.
This guy is a mechanic and doesn't even know how to operate an automatic transmission.....
Mechanic my arse. I started my apprenticeship in the motor trade over 50 years ago. This was when a mechanic was expected to strip and rebuild engines, gearboxes and drive axles. Shit, I even had to reline brake shoes. My C&G exams required hand written answers (not a tick test) and were also graded on my use of English and my mathematical ability. Diagnostics consisted of me questioning the customer about the problem and me knowing how to do my job. Most of todays mechanics are merely "quick change artists". It's now deemed acceptable to have a "mechanic" say: "This bit is broken, but I can fit a replacement for X amount". If my dad was still alive, he would probably be called a "transparent wall service engineer", but I only knew him as a window cleaner.
look at you go, you must be a really good mechanic!
johnpetermalcolm too right. Many "mechanics" these days can't diagnose a problem without replacing several parts until the problem finally goes away.
@ruclips.net/video/rWNpsaWQbTc/видео.html you are just mad cause you can't afford one
I refer to it as chasing the problem with a cheque book, Cheque book, how old am I !
About 15 years ago, I had a one off special edition imported performance car. Took it to get a timing belt change. When I came back it had been written off on a test drive. I never got what the car was worth back, and ended up around 5 grand out of pocket. The car didn't even need to be test driven. This is why you need to do your own work where possible, or get a small garage or call out guy you trust to do your work. It's cheaper, more convenient, and far less likely your car will get abused. If you must take your car into a dealer or elsewhere, let them know they are not to drive it without your presence. Insist on a ride along for any test drives they want to do.
I saw this on almost a daily, i stayed at the hotel around the corner could hear them.
This technician should've been given 3 points for each speeding event providing the camera can be used by the Police as evidence.
That's why I always wait at the garage when I take my car for service / MOT.
Thank you for turning down the cash and making people aware of this.
Reminds me of a guy delivering an almost new E class back to a customer after a service in Cambridge. He apparently ‘swerved to avoid a schoolboy on a bicycle’ and demolished a telegraph pole on the other side of the road, which was left buried in the bonnet and only prevented from falling onto the car by the wires, despite being in a 30mph limit.
I hope they both lost their job as I feel these actions where totally unnecessary. That speed around the car park was not needed, could you imagine if he killed someone. The driver probably wouldn't be bothered in my eyes but if it was his car and his family if there was an accident, there would be a different outcome. I'm sick of seeing people treating other belongings with no respect. Mercedes I also hope you lose many sales and new customers.
Adam Smith imagine if the owner suddenly got arrested on his doorstep for death by dangerous driving or even just a mere speeding fine???
That’s a nightmare situation. Your car linked to the scene of a fatal accident whilst in the hands of a mechanic when you didn’t consent to them driving it...sounds like a lot of money your way when everything gets cleared up though...the brand you choose to buy your car from get you arrested and disrupt your life and cause grief for your family, not to mention harming/killing someone. It begs the question, why is more not done to stop this.
Sadly It's just a typical day at any garage nowadays, I've got a 68 plate G31 BMW 530d M Sport and just the other week at Harry Fairbairn BMW dealer in Ayr i saw with my own eyes a mechanic leaning up against my car, when I got home I had scratches on the paintwork where he had been leaning. They just dont give a fuck, that's the problem, its widespread ...its everywhere..
I always take a photo of the vehicles mileage and fuel reading before releasing my keys and informing the service centre that I've recorded my current mileage. 👍
Anyone know what make this dash cam is and where I could get one?
I hope that this was reported to the police for speeding at the very least, what was the outcome?
He was hanged by the neck till dead for those crimes, FFS what do you expect the 'police' to do when they're busy tracing 'hate crimes' online and manning speed camera vans but ignoring fucking burglaries.
Alan Jackson speeding is good
@@willpark7483 Not in some ones else's car 🤬
Alan Jackson agreed
Ooo mummy told her little baby to report everything to the Police. Sort your government out first, Police don't care about this childish shit. I bet you voted to leave the EU didn't you.?
Guy where I live got fired from a Ford dealership garage after getting caught doing 250km\h on the highway with a police car.
Have you got a link to the dash cam ? Need one in my car
Props to the owner for not agreeing to cover this up.
I would be more offended by the accent
Was this at Mercedes Sytner Bristol? Not that it mentions it 847 times throughout the video.
The comments obviously served their purpose.
At 2:06 the caption says "reversed up against the wall" then at 2:16 caption says "forgets car is in reverse and nearly hits the wall" .
WTF. How can he back up if it's against the wall. Someone is LYING.
@@Bryan-Hensley
Very close to the wall then reverses a couple of inches before stopping
He didn't say the car was touching the wall did he?
Up against can mean close up to,
It's not that specific and you can see what's happening
Just use common sense
@@doyoulikebeetroot I did use common sense. This person is digging deep to do as much damage to this dealer's reputation as possible. The dealer seemed to be in the wrong overall but this stretching the truth hurts this person's credibility. It just caused me to give the dealer much more benefit of the doubt than I would have.
I don't think that the car was being over revved. It certainly didn't sound like it.
How was the dash cam able to record without the mechanic realising though?
Had a 2016 Range Rover Sport. Driven nicely from home down to our local Land Rover dealer in Taunton. Taken out for lunch, then to see his mates by a fairly young mechanic, breaking speed limits and generally being unsafe. While driving he meant round the mirror to attempt to dismantle the camera but failed to do so properly and broke it. He left the car dirty inside and caused Land Rover to believe it had been stolen. Mechanics clearly can’t be trusted with our expensive cars, always feeling anxious on receiving my cars back from service.
This is just unacceptable I have 2 Mercedes and will seriously be thinking of going elsewhere after seeing this let's get this out there so people really understand that this kind of behaviour is not acceptable.
The power of social media will stop this kind of thing happening to customers who are paying over the odds to use a main dealer franchise over a backstreet garage or at leat you would like to think so.
the car was in for "abuse" obviously
I also take my car there and makes me think twice
I can't see a problem here - based on my experience, virtually all Mercedes are routinely driven like this (except with even more tailgating)
But you can't see a problem??
🤣
Wow. Thanks for this video. Absolutely shocked.
This is also a police matter as the car was breaking speed limits.
He treats the customers property with utter contempt because he knows he can. And that has to be the biggest concern for the dealership.
Think twice any of you who leave your cars at airport car parks too. The staff who man them borrow customers cars too.
Robert Smith it’s not borrowing...by legal definition it is theft. You are appropriating something which isn’t yours without consent. Even if you intend to return it you are still stealing someone’s property.
Robert Smith I know but everyone keeps commenting “but what do you expect” as if it’s allowed to happen.
I expect professionals to remain professional and use their own car for personal errands. Or walk. The intended purpose of a vehicle is not a purpose that the technicians have the luxury to help themselves to. They are only allowed to work on the car and that is it. Sometimes a test is required but the customer should be informed of that and even allowed to accompany them on the test.
Which model dashcam are were you using?
mlong30 I wanna know that too
Shabba Ukelele nextbase 402g i think
I’m getting the impression David Argust wants to tell me something about the Bristol Mercedes branch....
Apart from your speed obsession, I am with you 100%. Did the 'thief' get to keep his job?
This is a civil case that must be pursued. 😀
So this is a couple of years old now, what happened in the end? Especially to the mechanic...
fuck all, probably
normal practice would be to go to court, the dealer would of been fined, the mechanic fired, and the owner of the car compensated, i would guess around £3,00.
@@123kion That 3 quid would buy him some dashcam stickers lol
This is why you check the reputation of a place before you let them do anything
Did you turn it in to the manager? I recently had the same thing happen to me!
nothing new there... been a costumer there and had this done to me before on my s-class... atleast you have proof i didnt ... i can tell you that the mercedes we once knew is gone as they hire mechanics without knowledge from h*lfords or *wik ^it garages who are clueless and give the service you received ... i fix my own mercedes now as i got more knowledge then them ...hope you get a new car and some compensation .... good video
Fastest cars in the world a rental or somebody elses.
Bravo for highlighting those creatures
What they did could technically be considered automobile theft by the court. And if I knew you I'd buy you a pint mate. Fair play to you for uploading this.
Bring back service keys
A badly run company. 🙄
Many many years ago i drove up to Scotland for a short weekend to visit my g/f. I was intending to change the oil/filter when there.(which was on the back seat) On journey up my gearbox started making noises so i called into the local garage in a small scottish village. I asked them for advice. Hour later i returned and they said you have 3 options, 1) replace the box, 2) we can supply rebuild box or 3 buy a 2nd hand box and replace which they said was cheapest option. He then added oh by the way as the car was on the ramps our apprentice changed your oil and filter cos its a pig of a job on that car. Wow i said thanks how much do i owe you. No charge he said he was doing nothing and its good experience. Now thats customer service. I also bought a Micra in 2011 which had been garaged for a year, i took it for a MOT and a service. I returned to pay and he charged for MOT only saying the car which was 15 years old didnt need a service, I took it there for the next 7 years. That car now flies through its MOT. For a 1998 Micra with no rust on the body.
Where do you get these cameras and what are they called cheers
Synter Oldham BMW no better, 31/03/17, I drove 6 hrs to pick up new car it wasn't cleaned, the things I asked for not done, reluctantly I took it and 30 minutes into return journey it developed a bad engine hesitation so I turned back demanded the deal be cancelled and given my traded in car back. Sales Manager tested the BMW with me and immediately had the same engine problem.
Got my car back, deal cancelled and all they done was fill my car up which only cost £30. No compensation, nothing. I sent in a complaint but only got an apology from the same sales manager, head office never contacted me. Left my house at 4am got back home at 10:30pm for absolutely nothing.
There is no BMW garage in oldham!
Lee Moore synter is a franchise not an official main dealer
No BMW synter in Oldham. No wonder your new car wasn't cleaned, it was probably some dodgy private used car dealer. Did you mean oldbury in the west midlands?
Good for you not accepting the money and signing a confidentiality letter...these companies and their staff deserved to be named and shamed.
Do you know what happened with the mechanic?
@121bham Result then!
Mah hes still back working there lol
@121bham He was sent to Mercedes Benz headquarters in germany and shot in the back of ze head. deutsche Bestrafung
@@LAnonHubbard
LOL... You lot actually believed him 😂
@@gunfighter3890 What actually happened is you believed I believed him :)
What dash cam did you use and how did you hide it so discreetly
So what about the rest of the story. What happened to the mechanic ?
I hope the guy driving this got a full on roasting and either lost his job or no longer allowed to drive vehicles from that dealership. If I found out someone was abusing my classic I’d give them a good abusing then insist they are removed from that place of work, and then I’d call the 5-0. There is NO excuse, unless it’s needed to be done for load testing.
Not on..................... end of it.
This is rather common practice in the motor trade, lots of garages do this , the dealerships just turn a blind eye to it, stupid Mercedes owner should have complained to Mercedes uk, dealers hate it when head offices get involved
You should send this into Points West. This way you can let other who may use them know!
when a test drive in a customer's vehicle is needed they are always told and mileage recorded in some cases the owner would also be in the Car or Van with us. We also worked on Trucks an followed the same rules not every garage has the same rules.
caught vw poole using my vw for shopping trip to tesco at speed and then abandon car on a round about on a industrial estate for 3hrs yet list 4hour to do minor service and mot test that lasted 18mins lame response from manager at Poole VW dorset but now they store your car at homebase and charge you for it sitting there all day crazy really as most work takes less than 1hr in a garage with all tools that fit correctly and access to all parts
they even tried removing data from camera but only deleted last 10 min some of drive home not all this what made me check back ups/saved data
my car had a "full service" a couple of years back. strangely enough, the odometer hadn't moved on, the dashcam hadn't recorded anything, and they hadn't time to valet it.
Yeah.
Rapscallion2009 get to know what various parts look like, and stick a big plastic box in the boot, ask them to put the old parts in the boot because you want to weigh it in, or you want to see how well it held up.
Good on you for exposing this behaviour rather than taking the cash :)
No one in the shop seemed to bat an eye at what is happening - this may not be the first time he has done this!
This has been going on for years and only now with the help of auto start dash cam is it being spotted. I am surprised he did not know how to drive it though ( at the beginning ) . Another one is the people that offer to park your car at an airport but then go on a joy ride around London.. No I dont think I will hand over a 5.7 V8 Hemi pick up to a 19 year old... Hope you got a good result.
Andrew Beech age has nothing to do with it. That’s discrimination mate. I’ve seen 80 year olds flying past me doing 70 in a 30 before. Stop blaming the youth just because it’s convenient. It’s an old stereotype and it’s getting worn out now. I’ve noticed in the car scene that regardless of age there is just a certain type of person who drives badly and doesn’t know how to handle a car.
Keep your prejudices to yourself, I’m only 23 and I’d bet I’m a better driver than you and probably have been since I was 17. Never had an accident, drift my performance cars regularly and constantly notice how almost every single other driver on the road, cannot drive properly and violates the Highway Code repeatedly.
@@Dagr8soldjer anyone who has to state they're a better driver usually isn't...
Unclebenny Gaming that’s a very poetic statement. True as well in most cases but that is purely down to the fact that everyone thinks they are a better driver than everyone else. Fact of the matter is you just made an assumption about me based on no data at all :) I made a statement based on hours and hours of dashcam footage which means it is actually factually accurate to state I am probably better than someone. Because “probably” is the correct way of saying that it is not definite but it is more than possible. And I am better than almost everyone I encounter/record on the road with only a small minority actually being as good or better than me. So just to shut you up and put you in your place. I’ve driven for almost 6 years without incident, I spent a whole year as a self employed driver, and for 6 months of that year I drove a whopping 20 hours a day, 6 days a week (often a full 7 day week). I am still a driver today. Driving is my trade and I recently decided to do my HGV license where I aced my theory and CPC with ease and hardly any revision. So you see I sweat up on the Highway Code, can drift, drive professionally, never had an accident and so statistically it is correct to say that I am probably better than someone I have never met at driving. Now have a nice day chap.
I’m really not in the mood for people with their slushy remarks that are based on no data whatsoever. It’s like when people say sticks and stones and all that. “Ooh anyone who claims they are a better driver isn’t”....says who? What data suggests this? Ahh that’s right it’s just a silly remark designed to antagonise people 😂 idiot.
@@Dagr8soldjer ah mate, I've driven 18 years accident free, average 50.000 km per year so your 6 years don't impress me much. Come back in 12 years :) Also your response just confirms the assumption, but that aside :)
@@Dagr8soldjer most childish thing I have ever read
They always unplug my dashcam wherever I go :(
Same
You guys are mugs for letting that happen.
@@ambitionsskyyyy What are we supposed to do? Tell them to keep the camera recording their garages and how they repair the cars which they prefer is kept private?
@121bham On this particular camera, once you plug the camera in, you cannot access the SD card until you unplug it.
@@-TJ- hi what dash cam is this ? As I need one for my Mercedes which also goes to this garage
Hey David. How did it end. What offer did you accept?
What exactly is Mercedes Sytner Bristol doing to the customer car again? I didn't quite catch that during the course of the video!
Having watched loads of bad drivers uk videos of merc drivers acting like twats now we know why it's the fcuking mechanics
hawkwind90 mind blown
hope the mechanic/driver gets sacked. This type of behaviour is unacceptable. its what worrys me every time I take my car to get serviced. lucky you had the dash cam installed.
+Timberland080 This is your biggest fear? Mine is that they don't really replace anything, and just invoice me with all kinds of parts. People do check this in my country, and plenty of vehicles came back without replaced parts, even though they were on the invoice. Services just don't care, they don't get fined or anything. My other problem is whenever I take back my vehicle, their reply is just "if there is no error code ECU, we can't do anything", and that's it. Even if the issue is audible, can be felt, whatever, they don't do jacksh.t...
I wasn’t going to comment but this brought back memories. I bought a brand new M4 in 2016 and had the tracker fitted ready for pick up Friday evening. Got the call at 16:20 that my brand new car was ready for pick up. Went to dealers, picked up the car and drove it home. Next morning the tracker recordings started pinging to my phone from the previous day at 16:15. Map,speed etc all logged by tracker. Car had been driven at 100mph+ and past 2 50mph speed cameras at over 70. This was from cold! The ‘technician’ who fitted the tracker was the one who took it for the test drive!!!! Obviously I went back to dealers for an explanation. Maybe I should have done a RUclips video with the mapping software from tracker
what was the car in for?
what a lot of people don't understand is how poorly paid the motor trade is, pay peanuts - get monkeys, think of it this way - a good technician will need to know how to diagnose issues in a lot of different areas ie communications networks like can bus, AC systems, hydraulics systems, electrical sensors/actuators, cooling systems, mechanical components, and yet working in any one of those segments alone would be better paid, the motor trade is falling apart and good technicians are very thin on the ground, hence why back street butchers like this are now working in dealerships.
This is partly why I drive an 18 year old Fiesta !
You drive an old car just because someone might drive it when it is in for a service?? OK.......
What about scrapes, dings, shopping trollies, thieves and vandals. You also have to wash it, polish it, make love to it and even service it, to be able to get stuck in traffic at 10mph ? Don't get me wrong I love performance high end cars, but for day to day around the city they're just not worth the trouble or expense. Only in my opinion of course.
Don't spend your life thinking about all the negative what ifs. You might run some over with your old ropey brakes, you might get run over when you are out shopping etc etc ;-) Look for the bad you will always find it!
i'm with you manofweed, around town etc you need a car whos paintwork can handel a bump/scratch without it breaking your heart and costing a fortune to put right. cost me £550,1 owner from new full m.o.t and under 60k on the clock. Mark Davis- why should the brakes be ropey just because the car is 18 years old? its to do with maintainance not age
i have a 26 year old honda civic. still goes great
Thus reflects how much respect there lies with most ppl today
What happened after this video? Any update?