JD Power reliability surveys are fundamentally flawed. They count "problems per 100 vehicles" sure, but what they don't tell you is that all problems are weighted equally. In other words, "my infotainment touchscreen is sometimes sluggish" is rated at the same weight as "my car's engine failed catastrophically due to a manufacturing defect". Moreover, they are relying on a system that dealers and manufacturers can game pretty heavily - there are a couple of brands at the very top of the list who are well-known to do this with their dealer practices, so that issues don't get counted as problems in their survey methodology necessarily.
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JD Power reliability surveys are fundamentally flawed. They count "problems per 100 vehicles" sure, but what they don't tell you is that all problems are weighted equally. In other words, "my infotainment touchscreen is sometimes sluggish" is rated at the same weight as "my car's engine failed catastrophically due to a manufacturing defect".
Moreover, they are relying on a system that dealers and manufacturers can game pretty heavily - there are a couple of brands at the very top of the list who are well-known to do this with their dealer practices, so that issues don't get counted as problems in their survey methodology necessarily.
I mean, no measure is perfect, but I'd rather have a car with fewer problems in any event