Consumer Duty Annual Assessment Series Episdoe 5 - Your Questions, Answered

To help prepare you for the Consumer Duty Annual Assessment deadline (31st July), our Development Director, Lisa Martin has hosted a series of mini videos interviewing LSL's Compliance Operations Director, Martin Sykes.
Episode 5 focuses on your questions, answered. Our fifth video answeres the questions;
Is it Mandatory?
How is Treating Customers Fairly different to Consumer Duty?
Do I have to evidence my fees? How?
How do I show my firm understands and treats vulnerable customers differently?