Cobb is so frustrating to work with, my accessport is dead and they wont help. be careful

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  • Опубликовано: 30 окт 2024
  • hey guys hope you like the vid

Комментарии • 47

  • @skatelakai007
    @skatelakai007 3 года назад +2

    My advice to you is, take the gifted speed 6 to a mazda dealer ask them to check the ecu, pay the diagnoses fee of ~$100 make mazda print you a work order and boom proof your in the situation your in.

  • @skatelakai007
    @skatelakai007 3 года назад +2

    I've delt with this exactly, I had to prove that I bricked my ECU and had mazda fix it, and had to provide Cobb with the work order from my mazda dealer to prove I needed a new license for my AP

  • @dreed2004
    @dreed2004 3 года назад +1

    Yeah that sucks man. I dropped Cobb about 4 years ago when they required classes to download tuner software. Now run Versatune.

  • @sq33qs
    @sq33qs 3 года назад +1

    Damn man, that sucks. Hope someone at COBB gets back to you with positive news. :( ( I also have a AP, hope this isn't how they treat all their customers)

    • @StevenDevey
      @StevenDevey  3 года назад +1

      They normally are good but we will see if they can help

  • @Buchta179
    @Buchta179 3 года назад +1

    This is very unfortunate, seems like their customer support just doesn't care about its users.

  • @LifeOfTuners
    @LifeOfTuners 3 года назад

    That is so sh*t what type of customer support is that? Idk about freektune, pd, etc but here in New Zealand, our main Mazdaspeed tuner can do tunes with an access port or just from a laptop? Maybe that could be something to look into for the short term?

    • @skatelakai007
      @skatelakai007 3 года назад

      You have to buy the licenses from Cobb still to be able to do that.

    • @LifeOfTuners
      @LifeOfTuners 3 года назад

      @@skatelakai007 No, the tuner sends the tune to your laptop, and you upload the tune straight to your car with a tattrix cable, cobb isn't needed for anything

    • @skatelakai007
      @skatelakai007 3 года назад

      @@LifeOfTuners the individual tuners that use the AP to upload the tune, they themselves have the cobb tuning license is what I'm saying. Now they may or may not charge you a fee for using said license...

    • @LifeOfTuners
      @LifeOfTuners 3 года назад

      @@skatelakai007 yes I know that, but over here in New Zealand, Cybrog performance can do you a tune without the need of anything cobb, they don't use an AP to upload a tune. Infact they only got their cobb licence a few months back, before then they only uploaded tunes using laptops, that's how a lot of Evo guys do it too, there's no need for anything cobb or ap related

  • @speed_goonie4999
    @speed_goonie4999 3 года назад

    I ran into somewhat of the same issue
    They said its due to the state I live in,they won't even offer support or parts

    • @StevenDevey
      @StevenDevey  3 года назад +1

      Dang dude sorry to hear that. It’s tough when companies won’t help. I wish you the best though, did you figure out something?

    • @speed_goonie4999
      @speed_goonie4999 3 года назад

      @@StevenDevey you too bro I hope you get it, I just ended up buying a 2nd hand AP from someone else, alternative to buying a full priced one

  • @faris9327
    @faris9327 3 года назад +1

    There costumer service is garbage sorry about that man

  • @reyspeed33
    @reyspeed33 3 года назад

    sorry to hear that your going through this but at about 2:30 you say that cobb relicensed you before on the same access port .. correct me if i'm wrong, but did they not give you a uninstall mazdakey file to use in your access port manager.. if so maybe you could try that same file and have it relicensed

    • @StevenDevey
      @StevenDevey  3 года назад +1

      I’m pretty sure it only works once because I re-married the AP to a new car. But good thinking I’ll look into it

  • @raquielcross5757
    @raquielcross5757 3 года назад

    Maan that's so unfortunate bro 😒😬
    Cobb look like they're goin to lose customers
    Versa Tune is an option

    • @StevenDevey
      @StevenDevey  3 года назад

      It’s alright, I got it figured out!

    • @raquielcross5757
      @raquielcross5757 3 года назад +1

      I might of missed your other videos

    • @StevenDevey
      @StevenDevey  3 года назад

      @@raquielcross5757 I haven’t posted about Cobb due to the other drama going on.

  • @shadpixton4795
    @shadpixton4795 3 года назад +2

    #freesteven

    • @StevenDevey
      @StevenDevey  3 года назад

      They kinda already did it’s ok tho I’m working through it

  • @CBosridesandreviews
    @CBosridesandreviews 3 года назад

    Ooo does not sound fun. That's a really frustrating spot man. Worse case maybe you can buy used "unmarried cobb ap" I bought used one years ago never had any issues with it.

    • @StevenDevey
      @StevenDevey  3 года назад +1

      Ya it’s tough, thanks for getting a tag man you are awesome and I appreciate you so much!

  • @ideekay
    @ideekay 3 года назад

    Definitely a series of unfortunate circumstances, but I can't say Cobb is at fault here. "A customer wants us to unmarry their Accessport again. He says his ECU has bricked in that car as well." The whole thing sounds shady to them and they already did it once. I can't blame them for wanting more proof.
    You mention "be careful" in the title, which is a bit out there. If "be careful" means don't brick two ECUs for two cars by messing with the wiring and shorting them out, I think most people are safe.
    I'd do what the one person below mentioned and obtain that proof from the dealership. If you can get in writing that they diagnosed your ECU as bricked you have you evidence right there.
    All that aside, if you honestly can't afford the money for a new Accessport, let alone one for each car, I'm not sure two project cars is the best idea. That's just my opinion, though.

    • @StevenDevey
      @StevenDevey  3 года назад

      Hey thanks for the help! I appreciate the feedback!

  • @lancejoeckel5836
    @lancejoeckel5836 3 года назад +1

    Not to mention...YOU were the reason I spent $650 on a COBB AP. IM SURE YOU ARE THE REASON A FEW OTHER PEOPLE MAY HAVE BOUGHT THEM AS WELL????

  • @mzr3553
    @mzr3553 3 года назад

    Hi buddy.the sad thing is cobb ask wayto much for the accesport.i know it can do alot.but realy they ask way too much for it.for that money.they cudv give the accesport more feutures.cant u ask justin at freaktune if he have alternative or contact at cobb

    • @StevenDevey
      @StevenDevey  3 года назад

      Ya I’ve contacted directly and they don’t seem to care. I haven’t been in contact with Justin so I don’t know what he can do but it’s just frustrating. Thanks for your help hopefully something good will happen

    • @mzr3553
      @mzr3553 3 года назад

      @@StevenDevey good lucky buddy.ya when i bought my accesport.i once ask cobb if they cant maybe sponsor me small gift.i wanted side pillar mount for my accesport.they said i need to buy certain amount before they do it.and i need to be a registered company dealing with them etc.i mean i paid 650 dollars.and they cant even sponsor me a 40 dollar mount.so ya....😂

    • @CBosridesandreviews
      @CBosridesandreviews 3 года назад

      @@mzr3553 dang.. Even the mount is way to expensive at $40. I got a mount(not a cobb brand though) of ebay, new and delivered for like 7 or 8 bucks.

  • @robertbritt3129
    @robertbritt3129 3 года назад

    It cost 400 to relicense

  • @791978
    @791978 3 года назад +3

    Go versatune built by speed fanatics for speed fanatics.
    Just run a Windows tablet on the dash.
    Cobb's overrated

    • @StevenDevey
      @StevenDevey  3 года назад

      I’ll have to look into it

    • @791978
      @791978 3 года назад +2

      Could be worth you while dropping the guys an email they might be interested in some exposure on your channel and you get a free versa licence as way of thanks 👍

  • @lancejoeckel5836
    @lancejoeckel5836 3 года назад

    Tell them to check out your fucking RUclips videos????? There is a visual documentation that you've had 1 for a looong

  • @Bones12x2
    @Bones12x2 3 года назад +3

    So you made lots of shitty decisions and broke shit on your own and are trying to use one Accessport on multiple cars because you bought a car that needs a tune without the ability to tune it...but COBBs the problem...cool story bro. You are the reason they have to be strict on this kind of stuff.

    • @StevenDevey
      @StevenDevey  3 года назад +1

      Hey I understand but just because I made mistakes doesn’t mean they can’t help.

    • @Bones12x2
      @Bones12x2 3 года назад +2

      @@StevenDevey I certainly don't blame you for being frustrated in general but I do work in the tuning industry and COBB has some of the best service out there. And even though I don't think you planned to get in this situation, the simple matter of fact situation is that you have two cars that need to be tuned plus you are stuck in a bad spot because of your own mistakes....none of that is COBBs fault and at the end of the day, when you bought an Accessport and used it on your car...you got what you paid for and they don't owe you anything beyond that. If you get eggs at the store...then eat them or drop them on the ground and break them...they don't owe you more eggs cause you got hungry again. You got what you paid for and that value doesn't exist anymore for future situations. Its unfair and inaccurate to make a video throwing COBB under the bus because they aren't doing you a favor that they don't owe you. If your Accessport is for the Speed3 and you have a Speed6 as well...unless you properly uninstalled it...you need another one to tune both cars. Period. Also, even if you are not lying other people can say the same thing and they can't help you and not them.

  • @brycemack6978
    @brycemack6978 3 года назад

    Does all this guy do is complain about everything. So now your bashing Cobb. What's the next company your going bash.

  • @Breezzy824
    @Breezzy824 3 года назад

    Buy a new AP. Do uber eats on a bike for a few week. Done