Singapore Airlines CEO issues apology, passengers recount “traumatic” turbulence incident
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- Опубликовано: 21 май 2024
- Singapore Airlines CEO Goh Choon Phong issued an apology on Tuesday, one day after a flight heading from London to Singapore encountered severe turbulence, injuring 30 passengers and killing a 73-year-old British man.
“On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased,” Phong said in a video message. “We are very sorry for the traumatic experience that everyone on board [Flight] SQ321 went through.”
Recovering from their own injuries, passengers recounted their personal experiences aboard the fatal flight. “I saw people from across the aisle just going completely horizontal, hitting the ceiling and landing back down in really awkward positions,” 28-year-old passenger Dzafran Azmir told reporters. “People getting massive gashes in the head,” he added.
“Every single cabin crew I saw was injured. I didn't see anybody who worked for Singapore Airlines that was not injured,” 54-year-old Andrew Davis said, adding that he comforted the wife of the deceased passenger - who was also injured - for a while.
“I think this incident will prompt airlines, whether it's an official mandate or not. But airlines saying we recommend you keep your seatbelt fastened while seated. They should be saying it is mandatory,” Airlineratings Editor-in-Chief Geoffrey Thomas said.
Thomas says the incident was simply weather-related and that the pilots responded as professionally as they could, adding that it will not impact their ratings. An investigation into the incident is ongoing, and Singapore Airlines is cooperating, according to the CEO.
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Clear air turbulence happens. Rarely but it happens. It happened on a flight I was on 46 yrs ago. It is lightning speed fast & it is horrible. Cabin crew and passengers injured but thankfully no fatalities. It took me 12 years to get on a jet & I only did it because I did not want to pass on my fear to my child.
I tell people never to take the seat belt off, loosen it but keep it on. No one listens. They think I am paranoid.
Deepest condolences to the family of the gentleman who lost his life🙏💙
Prayers for the cabin crew & injured passengers.
I’m keeping mine on always now! I usually do anyway but now I’m really making sure lol
It's a natural calamity. The pilots presence of mind, saved all on board, except one British citizen. Heart felt condolences
The CEO have nothing to apologize for.They can’t controlled the turbulence anyway
Condolences to the victim's family. I will keep the injured passengers in my thoughts and prayers.
Keep your seatbelt on. Unless you are going to the bathroom. The pilots do!
I always do. Was woken up by turbulence once.
When I go to bathroom I wear a helmet
@@nmew6926 A neck brace would help
I’m terrified of flying and wear my seatbelt all the time even when I’m sleeping on a plane condolences to this man’s family who passed away😢
Always keep your seatbelt fastened whether the seatbelt sign is on or not. Pilots have their seatbelts on at all times
It is very unfortunate for this to happen I don't believe for a second it was the airlines fault. Just a freak accident
Passengers who refuse to fasten their seatbelts, let this be a stern reminder! And also, the crew is there for a reason… YOUR SAFETY! They are not high class waiters or waitresses (many think!) …… to Mr Geoff Kitchen’s family and friends, our deepest sympathies 🙏…
I never unbuckled my seatbelt when flying..even though it's couples hrs in the Caribbean!
Expect to have a turbulent free air travel all the time is unrealistic, it is better off go with land next time.
I have experienced in a renowned air lines several times that pilot announced turbulence, seat belt sign after it over. So we should keep seatbelt on all the time during travelling for our own interests.
Flown many times on SIA and they are excellent- condolences to family of deceased passenger and wish all a full recovery. Full credit to SIA crew who continued to help passengers even though they were injured themselves, that is exemplary! Also credit to cockpit crew who also had seconds to respond and brought aircraft safely to land!
seat belts must be fasten at all times just like seated in a car.
Very sad to hear this Sir ur Pilot cfid hisjob well inIndia we say that everything Happens by itsfate so no one is blamed luckily pilot did goodjob onehad to wear dseat belts where pilots always warnpeople
Don’t worry about it, it’s not your fault.
It happened..its the fault...they are good thry manage to secure thqt plaine inspite of the situation 🙏🙏🙏
They need to pad the inside of the plane
Southeast Asia is more prone to turbulence because the expansionist China 🇨🇳 extracts all the free air.
it's definitely china's fault and russia's fault.
What about India?!
It's the corrupt Joe Biden's fault! FJB
@@shahonchen6661 India doesn't claim nor redraw its borders to claim land belonging to other countries. It's a democracy with more than 2000 political parties compared to China run by a single party and headed by a leader with expansionist ideas
Hello Indian, are you in Canada protesting for Visa.
Most of today’s sia crop of pilots are stereotypes as compared to early day pilots of yesteryear who were trained by accomplished military pilots. Today’s pilots are classified as so called ‘captains’ once u have accumulated certain hours of 777 service as coplilots n passing written exams. The 777 is one of the safest, full of technology n be able to detect weather conditions beforehand, therefore the pilots decision is a key factor in this scenario.
💯
What type of apology with such an emotionless speech reading out from a script !!!!!
I've been through changi airport a few times...they're all like this.
Unfortunately, lack of emotion is the norm among Singaporeans. That's the culture.
What do you want?
A statement of responsibility for a weather event that no human being has control over?
The whole accident is tragic but what do you expect the CEO of Singapore Airlines can do about it other than expressing regret about the accident.
This is life. Things happen and people sometimes get hurt or worse when nature shows its ugly face.
Keeping your seatbelt fastened at all times when in your seat is not exactly a new revelation when flying on board an airplane. This has been the advice for as long as I can remember but there are always people who don't follow this advice. People, who flies on board a commercial airplane also sometimes need to go to the lavatory which means that it's virtually impossible to guarantee that nobody gets hurt when encountering an event like this.
When the first sudden movements of the airplane start, the pilots will turn on the fasten seatbelt signs but the problem is that there is no way the pilots can tell how severe the turbulence is going to be or how quickly it may get worse.
In this case, the airplane went from just feeling slight turbulence to an extreme event. People, who were not strapped into their seats, had no chance and this includes the cabin crew.
The culture today where people always look for somebody to blame is disgusting. Nobody controls the weather.
Life is sometimes a risky business.
Any loss of life under conditions like this is deeply regrettable and tragic but there is no really any way to ensure it can never happen.
@@sktoh4469What do you want. He shed some tears
Were you expecting wailing and gnashing of teeth?
a statement like this from a CEO ,MEANS nothing
What do you want him to say?
He cannot control the weather and nature.
The best thing he can do is to ensure all the passengers and crew receive all the help and assistance possible.
What do you rather want him to do?
Cry and ask for forgiveness?
Perform Harakiri?
Announce a payout or hush money to shut people up?
Blame Boeing like some people do?
Or say it was the pilots' fault?
Or resign?
Honestly, disturbing as it is, please say.
Scared to travel after seeing singapore airline inccedent
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SORRY! Sorry about that 2 mile surprise drop. Please don't sue. SORRY ABOUT THAT!
it's NOT the airline's fault, it's called random weather events, PLUS we all suppose to have our seatbelts on, as instructed....... you'all want to make money for every cause and crisis, shows you are selfish trying to r4pe the airlines, whom are not responsible. guess what, they will raise prices to make up for the court case if you sue, so you still pay for it duhh.
@@kaleeysmith8801 It's not really MAKING money when there's a lawsuit regarding a person that's DEAD! And I heard a rumor the FASTEN SEATBELT SIGN was OFF. So THAT would mean DON'T BOTHER with seatbelts. AS INSTRUCTED. duhh
we should sue every airline when we get into random air incidents, because obviously the airlines purposely made air turbulence in order to injure people, duhhh.
@@jeffbryan3224 the airlines are using HAARP, to create injuries in random airspace all around the world, we must sue them.
There was a change in altitude of a few hundred feet. No more. Look at the graphs.
Did you pay your Carbon Tax?
This SIA man read from a script prepared by someone apologising...the face so blunt does not show compassion..just another job to be done...
What do you want him to do?
There is no possible way the SIA CEO can satisfy the cravings of the public because the general public are usually always just looking to blame somebody and looking to turn the event into a sensation.
Should the CEO apologize for a weather event that only becomes more frequent and extreme because the human race is doing their best to destroy the blue planet we live on?
The SIA CEO will most likely ensure that all involved passengers, crew and their families will receive all the possible help and assistance they need.
Never forget MH370
I have a 1/144 scale Grumman Hawkeye, and every time im in the bathtub i fly search circuits and make engine sounds....Nothing yet, but not giving up....We all have to do our part I guess...
Wow worried about ratings instead of the man that died 😮
Easy. Don't fly then.
All Airlines should be mandated to carry defibrillators (AED's), on all of their aircraft.
They do. Ex crew here.
@@endi4654 Ex crew! wow, me too! Can you quote the mandate? Give us some of your info?
Bad Omen for Singapore Airlines to fly a plane with a different name.